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Digital Dynasties: The Rise of Innovation
Empires Worldwide
Update on Original Research “The Innovation Game: Why and How Businesses
are Investing in Innovation Centers”
2
Research Update
Silicon Valley No Longer the Capital
of Corporate Innovation
Fast forward a 100 years from Henry Ford’s assembly
line innovations, which sent shockwaves through the
manufacturing industry, and you will find Ford in the
midst of another fundamental transformation: from
automobile company to provider of mobility services.
A significant factor in this transformation is the
company’s Silicon Valley innovation center. The
center has very quickly become an audition stage for
technology startups that are looking to showcase how
their interface technologies can enhance the driver
experience for Ford customers. A Ford executive
explains how this inflow of ideas provides a great forum
for jointly exploring new possibilities, saying: “We get
hundreds coming to our doors in a year in our Silicon
Valley office alone […] Sometimes we think that the
ideas are a little off the wall and they might not be ready
for a vehicle yet, but it’s still really interesting to see
what people are looking at1
.” Ford opened this facility in
2012, expanded it in January 2015, and now houses
nearly 100 employees who focus on accelerating
innovation in mobility, connectivity, autonomous
vehicles, customer experience and big data2
. The
center has launched fourteen mobility hackathons
since 2014 and is partnering with Nest and other local
initiatives to reimagine urban transportation.
This ability to build fruitful relationships with a wide
spectrum of technology startups is one of the key
reasons that large and traditional companies set up
innovation centers. The rising importance of innovation
centers is a development that we (Capgemini
Consulting and Brian Solis of Altimeter Group, a
Prophet company), studied as part of the industry’s
first analysis of the global trend in July 2015. Almost
one year later, the time is right to update our research
to examine the centers that have opened since then
and identify new developments.
Silicon Valley still remains the hub of the world’s
most dominant innovation “empire” – a location of
a thriving innovation ecosystem where innovation
centers cluster. However, as the innovation center
phenomenon has continued to spread globally,
a number of new ‘empires’ have emerged where
innovation centers are flourishing.
From July 2015 (when our previous research was
published) to February 2016, 56 new innovation
centers have opened in 20 countries and 11 more
centers are planned to open soon (see Figure 1).
Over the last year, we witnessed the rapid rise of
Asia as a destination for innovation centers (see
Figure 2). Compared to our previous research, Asia
has seen a 29% rise in the number of innovation
centers being launched:
ƒƒ Singapore: The city state is fast emerging as a
Fintech hub in Asia. UBS launched an innovation
center in Singapore, focusing on creating
innovative customer propositions around digital
wealth management3
.
ƒƒ India: The country has seen a signifiant increase
in the number of innovation centers, often
centred on Bengaluru, which some have dubbed
the “Silicon Valley of India”. It is estimated that $9
Billion was invested in startups in India in 20154
.
In this fertile environment, Airbus and Visa have
set up innovation centers in India.
ƒƒ Australia: The country is a new entrant onto the
list, with Huawei Technologies choosing to locate
a center there. In addition, local companies
Telstra and Insurance Australia Group also set up
innovation centers in Sydney and Melbourne.
67
New innovation
centers opened
or announced
to be opened
across 20
countries
between July
2015 and
February 2016
This paper is an update of our research on innovation centers — “The Innovation Game: Why and
How Businesses are Investing in Innovation Centers”. We highlight the latest developments since
the publication of our previous report. Please refer to our original report for a detailed presentation
of our recommendations.
3
Research Update
Figure 1: Innovation Centers Launched Between July 2015 and February 2016
321 4No. of Centers 5 6 7
Legend
*Maps not to scale
Bangalore (4)
Mumbai (1)
Nashik (1)
Dubai (1)
Abu Dhabi (1)
Herzliya (1)
Yakum (1)
Beijing (2)
Singapore (3)
Asia
Toronto (1)
Kitchener (1)
Ferndale (1)
Everett (1)
Boston (2)
Medellin (1)
Sao Paulo (1)
Atlanta (3)
Melbourne (2)
Sydney (2)
North and South America
Australia
Paris (2)
Naas (1)
Belfast (1)
London (4)
Gloucestershire (1)
Merseyside (1)
Western Europe
Silicon Valley (5)
Irvine (1)
Pasadena (1)
Berlin (1)
Darmstadt (1)
29%
Rise in the
number of
innovation
centers in Asia
compared to
our previous
research
Source: Capgemini Consulting and Altimeter Analysis
4
Research Update
Figure 2: Innovation Centers are Growing the Fastest in Asia and the US
Source: Capgemini Consulting and Altimeter analysis
29%
26%
18%
11%
Asia US Europe Rest of the
World
Percentages indicategrowth in the number of innovation
centers compared to the previous study
29%
29%
25%
17%
Established Innovation
Centers
New Innovation
Centers
Geographic Distribution of Innovation Centers Region-wise Growth in Innovation Centers
US Europe Asia RoW
36%
24%
33%
7%
India:The New Innovation Destination of Choice
India has been rising in the ranks of favorite destinations to open innovation centers. Our
previous research identified eight innovation centers in India in July 2015. India has since seen
eight more innovation centers open their doors. Bangalore has been the most favored city
with four new innovation centers. Bangalore is home to several billion-dollar Indian startups
such as: Flipkart, InMobi and Mu Sigma, and attracts world-class technology talent and
investments. Among the new innovation centers opened here are: Airbus’ BizLab, which
indends to bring together startups and Airbus’ internal entrepreneurs; and Visa, whose new
technology center in Bangalore will house 1000 developers accelerating development of
next generation payment solutions. Global firms are showing interest in other Indian cities as
well. For instance, TriMas Corporation – a diversified global manufacturer of engineered and
applied products – opened an innovation center in Delhi to focus on driving innovation across
its range of packaging solutions, while Puratos, a leading global food ingredient company,
launched an innovation center in Mumbai.
Source: Travel Daily Media, “Airbus opens innovation centre in Bengaluru”, November 2015; BusinessWire, “Visa
Opens Technology Center in Bangalore; Accelerates Digital Commerce Globally”, August 2015; TriMas Corp, “TriMas’
Rieke Establishes Global Innovation Center in India”, December 2015; IIFL, “Puratos India launches a Food Innovation
Center in Mumbai”, July 2015
5
Research Update
Figure 3: Venture Capital Investment, 2015
Source: Citylab, “The Rise of Global Startup Cities”, January 2016
35%
Share of top 10
tech hubs in
total number
of innovation
centers
Martin
Prosperity
Institute
Venture Capital Investment
(U.S.$, Millions)
10,000
5,000
1,000
1,00
Silicon Valley with five new innovation centers, and
Western Europe with 12, continue to be hotbeds of
innovation. At the same time, innovation centers are
now truly global, as reflected by Figure 1.
The further globalization of innovation centers is a
natural byproduct of the proliferation of tech talent,
capabilities, entrepreneurialism and the distribution
of venture capital across the world (see Figure 3).
The spread of innovation across the world can be
seeninthefactthatthetop10locationsforinnovation
centers today, although slightly different from the top
10 locations identified in July 2015, only represent
35% of the total number of innovation centers (see
Figure 4). As technology talent emerges in different
countries across the world, more companies are
looking beyond the established hubs, while also
looking to meet the need for innovation that is
localized and relevant for specific markets.
6
Research Update
48%
Growth in
financial services
innovation
centers between
July 2015 and
February 2016,
the highest
across all
industries
Figure 4: Top 10 Locations for Innovation Centers, Worldwide
Source: Capgemini Consulting and Altimeter Analysis
Top 10 Locations
In July 2015
Top 10 Locations
in February 2016
Silicon Valley
London
Paris
Singapore
Tokyo
Shanghai
Berlin
Munich
Tel Aviv
Chicago
Silicon Valley
London
Paris
Singapore
Bangalore
Tokyo
Shanghai
Berlin
Munich
Boston
02
03
04
05
06
07
08
09
01
10
7
Research Update
Consumer Products (which grew by 20%). Further,
Fintech emerged as the second-most important
focus area for new innovation centers, with 13%
of new centers focusing on this domain. This is a
significant rise for Fintech, which was not previously
among the top six focus areas for innovation centers.
For example, investment in venture capital-backed
Fintech companies jumped more than 100%
in 20155
. As the sector is transformed by new
technologies, financial services companies including
BNP Paribas, Deutsche Bank, JP Morgan, and
HSBC have opened new centers:
Inourpreviousresearch,wefoundthatmanufacturing
companies were the most aggressive in opening
innovation centers. Now, we have seen a spate
of new innovation centers from financial services
companies (see Figure 5) as the industry competes
against Fintech startups and also faces the rise of
Apple Pay, Google Wallet, Paypal et al. Our latest
research shows that 42% of leading financial
services organizations now have innovation centers
compared to 28% in H1 2015. Between July 2015
and February 2016, financial services experienced
the greatest growth in innovation centers (48%),
overtaking manufacturing (which grew by 7%) and
Financial Services Leads Other Industries
in Opening New Innovation Centers
Figure 5: Financial Services and Electronics & IT Sectors Lead Others in Opening
New Innovation Centers
Source: Capgemini Consulting and Altimeter analysis
Sector-Wise Distribution of New Innovation Centers - Global
N= 67, a total of newly opened and due-to-be-opened innovation centers
Sector - Wise Growth in Innovation Centers
48%
20%
8% 7% 5%
Banking and
Financial
Services
Consumer
Products &
Retail
Automotive Manufacturing TelecomBankingand Financial
Services
Electronicsand IT
Manufacturing
Consumer Products
and Retail
Telecom
Aviation
Automotive
Other
Chemical
24%
21%
16%
6%
6%
6%
5%
3%
13%
13%
Share of all
new innovation
centers that
focus on
Fintech
Deutsche Bank HSBC (Singapore Innovation Center)
“The Silicon Valley lab will help Deutsche Bank
offer clients new and improved products and
services, strengthen efficiency and deepen
its relationships with the Valley’s innovation
and investor communities6
.”
“The HSBC innovation lab will not only
provide extensive exposure to the latest
financial technology trends to our partners
and clients for earlier strategic response but
position HSBC as a digital banking thought-
leader in the Asia Pacific7
.”
8
Research Update
BNY Mellon’s New Innovation Center in London
BNY Mellon, established in 1784, is one of the oldest banking institutions in the world,
managing $1.6 trillion in assets in 35 countries. In November 2015, BNY Mellon launched its
first innovation center in the EMEA region in London with an aim to bring together startups,
developers, industry experts and researchers to reimagine the future of finance. The bank
believes that London offers a powerful combination of Wall Street’s financial heritage and
Silicon Valley’s disruptive character. Mark Gibbons, Chief Information Officer – EMEA, BNY
Mellon, elaborates why the bank chose London as its innovation hub in the region, “Tech hubs
are popping up all over the city including Canary Wharf, Shoreditch, Soho, even Brixton in
south London. London’s Tech City is now the third largest technology hub in the world, and it’s
right on our doorstep. As is Level 39, Europe’s largest technology accelerator space, which is
just one flight of stairs from our office in Canary Wharf.”
Source: Company website; BNY Mellon, “BNY Mellon’s new EMEA Innovation Centre opens today”, November 2015;
BNY Mellon, “Mark Gibbons: Why we chose London as our EMEA Innovation hub”, November 2015
9
Research Update
Most New Innovation Centers Operate
as Startup Accelerators
Over the last year, accelerators represent a dominant model for innovation centers, accounting for more than
one in two centers in our latest research (see Figure 6).
Figure 6: Categories of New Innovation Centers
Source: Capgemini Consulting and Altimeter analysis
A center set up at a university campus to drive innovation
through university researchers
University Residence
Small teams based in technology hubs, typically Silicon
Valley, with an idea to be involved in the tech community,
without committing significant investment
The innovation engine for their companies, these centers
are typically large in size, and perform all innovation
activities from inception to prototyping using an in-house
approach
In-House Innovation Lab
55%33%
7%
3%
2%
Accelerator
UniversityResidence
Other
Innovation Outpost
In-House Innovation Lab
Accelerator (55%) emerges as the most common type of
innovation center followed by In-house Innovation Lab (33%)
N= 67, a total of newly opened and due-to-be-opened innovation centers
Cultivates relationships with startups and provides them
opportunities to work actively with the company on
technology development
Accelerator
Innovation Outpost
Accelerators literally plug companies into startup
ecosystems, allowing them to cultivate relationships
with startups and provide them with opportunities
to work on targeted technology development.
Following accelerators, in-house innovation is the
second-most favored model, with 33% of new
innovation centers adopting it. In-house innovation
labs are typically large in size, and perform all
innovation activities from inception to prototyping.
Very few innovation centers now favor “university
residence” and “innovation outpost” models,
which were adopted by only 7% and 2% of new
innovation centers respectively. This is a likely
indicator of maturity; organizations are moving from
experimental approaches to more structured models
that require significant investments, engagement and
management. For instance, Nestlé is a good example
of a company that started with an outpost and is now
expanding its innovation efforts to move more staff
and capital into a more structured center in Silicon
Valley. Announcing this development, Patrice Bula,
Nestlé Executive Vice President and Global Head
of Marketing, said, “Two years ago we successfully
established a Silicon Valley Innovation Outpost and
we look to build and expand on that effort.”8
10
Research Update
Figure 7: Focus Areas of New Innovation Centers
Source: Capgemini Consulting and Altimeter analysis
Note: The percentages may not add up to 100% since the innovation centers may have multiple focus areas: N= 67
Internet of Things/Smart Cities
Financial Technology (Fintech)
Biotech and Digital Healthcare
Cloud and Software
Big Data/Analytics
Manufacturing Technology and Robotics
Cybersecurity
21%
13%
12%
12%
10%
10%
6%
In an era of digital Darwinism, where disruptive
technology is now a product of everyday innovation,
companies are seeking to connect with the latest
shiny objects and trends while also gaining access
to “what’s next.” The list of tech will always change.
In just the last year alone, we saw big data take a big
drop in terms of priority. Now, the Internet of Things,
Fintech and Digital Healthcare emerge as the top
three focus areas for new innovation centers, ahead
of Big Data/ Analytics (see Figure 7).
Big Data No Longer Big Focus:The Internet
ofThings Shoots to theTop of the List
In fact, only 10% of new innovation centers cite Big
Data or Analytics as a focus area compared to 51%
in our previous research. This could reflect the fact
that Big Data now appears to have moved rapidly
from experimentation and pilots to deployment, as
recent surveys testify. A 2016 survey, for example,
found that 62% of Fortune 1000 companies have at
least one instance of big data in production9
.
11
Research Update
51%
Share of new
innovation
centers
that have
“Partnering
with
Ecosystem”
as their key
objective
If you can’t beat them, acquire them…or partner
with them. Organizations are starting to realize
the value in partnering with relevant startups and
ecosystem players, rather than simply gaining access
to technology. “Partnering with ecosystem” emerged
as the key objective of new innovation centers (see
Figure 8). In our previous research, gaining access
and exposure to latest technologies, was the main
mission. This change in focus suggests a significant
shift in how some organizations treat startups. They
now see them as partners who bring value to the
table. Also worth noting, a focus on innovation to
enhance the customer experience is giving innovation
a true purpose of customer-centricity. This has made
the top three objectives now in our two reports – our
previous report had found that “deeper understanding
of customer needs” was one of the main focus areas
of innovation centers.
Worryingly, driving operational efficiency is the focus
of only 3% of new innovation centers. This might be a
result of the fact that only 16% of innovation centers in
our latest research belong to manufacturing companies,
where operational excellence is a major focus.
Figure 8: Key Objectives of New Innovation Centers
Source: Capgemini Consulting and Altimeter analysis
Note: The percentages may not add up to 100% since the innovation centers may have multiple objectives: N= 67
Partnering with Ecosystem
Product Innovation/
Concept Development
Enhance Customer
Experience
Improve Operational
Efficiency
Others
51%
28%
13%
3%
4%
Companies Seek Partners in Innovation
12
Research Update
Garner CEO
Support
Ensure Business
Units’ Involvement
Harness Talent and
Partnerships
Deliver on the Core
Innovation Promise
Lay Down the Foundation
of Vision and Governance
Create a
Cross-
Functional Team
Hire Employees that
Thrive in Both
Structured and
Unstructured
Environments
Engage with
Diverse Partners
but Use Sound
Judgment When
Selecting Them
Maintain
Focus by Culling
Unfeasible Projects
Define the Right
Purpose and Focus
Set Up a
Governance Model
Extend
Innovation
Across the
Enterprise
Prove Value with
Quick Wins and
Follow Through
It is extremely challenging to make a success of
innovation centers. A seasoned innovation expert
and senior executive at a leading global bank told us:
“About 80 to 90 percent of innovation centers fail,
and end up being a massive waste of resources.”
Such high failure rate results from a slippery slope of
challenges that innovation centers must overcome
to succeed in digital innovation. The challenges
range from lack of leadership support and an unclear
Figure 9: Critical Success Factors for Innovation Centers
Source: Capgemini Consulting and Altimeter, “The Innovation Game: Why and How Businesses are Investing in Innovation
Centers”, July 2015
Conclusion:the inexorable rise of innovation centers worldwide
Extract of Original Recommendations
focus to companies’ inability to scale the innovation
at an enterprise level. Leading companies avert
these perils by factoring critical success factors into
their journey. These factors broadly fall into three
phases: laying down the foundation of vision and
governance, harnessing talent and partnerships
and delivering on the core promise of innovation
(see Figure 9).
How can Innovation Centers Successfully
Scale the Slippery Slope of Digital
Innovation?
Studies of empires often focus on their “rise and
fall”. But for innovation centers, we are witnessing a
phenomenon of “rise and rise some more” as large,
established companies seek a proactive approach
to competitiveness and also a strategic defense and
offense around digital disruption. As the changing
focus areas show, organizations are prepared to
transition to the next level of their innovation empire-
building. The days of limited experimentation are
disappearing quickly, and companies are reaching
out far and wide to build genuine partnerships and
turn creative ideas into tangible results. It’s now
becoming a matter of innovating large or risk falling
behind.
13
Research Update
1	 Tech Times, “Ford’s Research And Innovation Center Has Become An Audition Stage For Startups’ Interface Technology”,
April 2016
2	 Company website; Ford, “Driving Innovation in Silicon Valley”, Accessed May 2016
3	 Business Times, “UBS launches innovation centre in Singapore”, June 2015
4	 The Hindu, “2015 was the biggest year for Indian Startups”, January 2016
5	 Bloomberg, “Here’s Why Fintech Companies Are Opting to Stay Private: Funding Just Hit A Record”, March 2016
6	 Forbes, “Deutsche Bank Opens Innovation Lab In Silicon Valley”, April 2016
7	 FinExtra, ‘HSBC opens Singapore innovation lab”, October 2015
8	 Nestle, “Nestlé deepens digital innovation commitment in Silicon Valley”, July 2015
9	 Datanami, “Survey: Big Data Goes Mainstream”, January 2016
References
14
Research Update
Discover more about our recent research on digital transformation
Organizing for Digital: Why Digital
Dexterity Matters
When Digital Disruption Strikes:
How Can Incumbents Respond?
N° 08 OCTOBER 2015
The New Innovation Paradigm for the Digital Age:
Faster, Cheaper and Open
#DTR7
N° 08 OCTOBER 2015
The New Innovation Paradigm for the Digital Age:
Faster, Cheaper and Open
#DTR8DIGITALTRANSFORMATION
INSTITUTE
Organizing for Digital:
Why Digital Dexterity
Matters
When Digital Disruption
Strikes: How Can
Incumbents Respond?
Digital Transformation
Review n° 8: The New
Innovation Paradigm for
the Digital Age: Faster,
Cheaper and Open
Disney: Making Magic
Through Digital Innovation
The Innovation Game: Why and How
Businesses are Investing in Innovation
Centers
Disney: Making Magic
Through Digital Innovation
The Innovation Game:
Why and How Businesses
are Investing in Innovation
Centers
An interview with
Transform to the power of digital
Michael A Osborne
Associate professor
at the University of Oxford
The New Innovation Wave:
Machine Learning and Al
Digital Leadership: An
interview with Michael
A Osborne - The New
Innovation Wave: Machine
Learning and Al
Research Update
15
About the Authors
Brian Solis is a principal analyst at Altimeter Group, a Prophet company. He is also an award-winning author,
prominent blogger/writer, and keynote speaker. A digital analyst, anthropologist, and futurist, Solis has studied
and influenced the effects of emerging technology on business and society.
Brian Solis
Altimeter Group
brian@altimetergroup.com
@briansolis
Jerome is head of Capgemini’s Digital Transformation Institute. He works closely with industry leaders and
academics to help organizations understand the nature and impact of digital disruptions.
Jerome Buvat
Head, Digital Transformation Institute
jerome.buvat@capgemini.com
@jeromebuvat
The authors would like to especially thank Nivedita Radja from Capgemini Consulting for her work on this research.
Amol is a senior consultant at the Digital Transformation Institute. He keenly follows the role played by mobile,
software and data science in digitally transforming organizations.
Amol Khadikar
Senior Consultant, Digital Transformation Institute
amol.khadikar@capgemini.com
@amolkhadikar
Digital Transformation Institute
The Digital Transformation Institute is Capgemini’s research center on all things digital.
dti.in@capgemini.comDIGITALTRANSFORMATION
INSTITUTE
Rightshore®
is a trademark belonging to Capgemini
CapgeminiConsultingistheglobalstrategyandtransformation
consulting organization of the Capgemini Group, specializing
in advising and supporting enterprises in significant
transformation,frominnovativestrategytoexecutionandwith
an unstinting focus on results. With the new digital economy
creating significant disruptions and opportunities, the global
team of over 3,000 talented individuals work with leading
companiesandgovernmentstomasterDigitalTransformation,
drawing on their understanding of the digital economy and
leadership in business transformation and organizational
change.
Find out more at: www.capgemini-consulting.com
Altimeter, a Prophet Company, is a research and strategy consulting firm that helps companies understand and take advantage
of digital disruption. In 2015, Prophet acquired Altimeter Group to bring forward-thinking digital research and strategy consulting
together under one umbrella, as well as to help clients unlock the power of digital transformation. Altimeter, founded in 2008
by best-selling author Charlene Li, focuses on research in digital transformation, social business and governance, customer
experience, Big Data, and content strategy.
With more than 180,000 people in over 40 countries, Capgemini
is one of the world’s foremost providers of consulting,
technology and outsourcing services. The Group reported
2015 global revenues of EUR 11.9 billion. Together with its
clients, Capgemini creates and delivers business, technology
and digital solutions that fit their needs, enabling them to
achieveinnovationandcompetitiveness.Adeeplymulticultural
organization, Capgemini has developed its own way of working,
the Collaborative Business ExperienceTM, and draws on
Rightshore®
, its worldwide delivery model.
Learn more about us at www.capgemini.com.
About Capgemini and the
Collaborative Business Experience
Capgemini Consulting is the strategy and transformation consulting brand of Capgemini Group. The information contained in this document is proprietary.
© 2016 Capgemini. All rights reserved.
For more information, please contact:
Capgemini Consulting Contacts
Altimeter Contacts
Brian Solis
Principal Analyst, Altimeter Group
brian@altimetergroup.com
United Kingdom
Didier Bonnet
didier.bonnet@capgemini.com
France
Stephane Regnier
stephane.regnier@capgemini.com
Norway
Anders Rygh
anders.rygh@capgemini.com
United States
Chris Miller
christoper.miller@capgemini.com
United States
Todd Rovak
todd.rovak@capgemini.com
Germany
Thomas Friedrich
thomas.friedrich@capgemini.com
Sweden/ Finland
Ulf Holmgren
ulf.holmgren@capgemini.com
Netherlands
Marc Burger
marc.jc.burger@capgemini.com
China
Julien Bourdinière
julien.bourdiniere@capgemini.com

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The Rise of Innovation Empires Worldwide

  • 1. Digital Dynasties: The Rise of Innovation Empires Worldwide Update on Original Research “The Innovation Game: Why and How Businesses are Investing in Innovation Centers”
  • 2. 2 Research Update Silicon Valley No Longer the Capital of Corporate Innovation Fast forward a 100 years from Henry Ford’s assembly line innovations, which sent shockwaves through the manufacturing industry, and you will find Ford in the midst of another fundamental transformation: from automobile company to provider of mobility services. A significant factor in this transformation is the company’s Silicon Valley innovation center. The center has very quickly become an audition stage for technology startups that are looking to showcase how their interface technologies can enhance the driver experience for Ford customers. A Ford executive explains how this inflow of ideas provides a great forum for jointly exploring new possibilities, saying: “We get hundreds coming to our doors in a year in our Silicon Valley office alone […] Sometimes we think that the ideas are a little off the wall and they might not be ready for a vehicle yet, but it’s still really interesting to see what people are looking at1 .” Ford opened this facility in 2012, expanded it in January 2015, and now houses nearly 100 employees who focus on accelerating innovation in mobility, connectivity, autonomous vehicles, customer experience and big data2 . The center has launched fourteen mobility hackathons since 2014 and is partnering with Nest and other local initiatives to reimagine urban transportation. This ability to build fruitful relationships with a wide spectrum of technology startups is one of the key reasons that large and traditional companies set up innovation centers. The rising importance of innovation centers is a development that we (Capgemini Consulting and Brian Solis of Altimeter Group, a Prophet company), studied as part of the industry’s first analysis of the global trend in July 2015. Almost one year later, the time is right to update our research to examine the centers that have opened since then and identify new developments. Silicon Valley still remains the hub of the world’s most dominant innovation “empire” – a location of a thriving innovation ecosystem where innovation centers cluster. However, as the innovation center phenomenon has continued to spread globally, a number of new ‘empires’ have emerged where innovation centers are flourishing. From July 2015 (when our previous research was published) to February 2016, 56 new innovation centers have opened in 20 countries and 11 more centers are planned to open soon (see Figure 1). Over the last year, we witnessed the rapid rise of Asia as a destination for innovation centers (see Figure 2). Compared to our previous research, Asia has seen a 29% rise in the number of innovation centers being launched: ƒƒ Singapore: The city state is fast emerging as a Fintech hub in Asia. UBS launched an innovation center in Singapore, focusing on creating innovative customer propositions around digital wealth management3 . ƒƒ India: The country has seen a signifiant increase in the number of innovation centers, often centred on Bengaluru, which some have dubbed the “Silicon Valley of India”. It is estimated that $9 Billion was invested in startups in India in 20154 . In this fertile environment, Airbus and Visa have set up innovation centers in India. ƒƒ Australia: The country is a new entrant onto the list, with Huawei Technologies choosing to locate a center there. In addition, local companies Telstra and Insurance Australia Group also set up innovation centers in Sydney and Melbourne. 67 New innovation centers opened or announced to be opened across 20 countries between July 2015 and February 2016 This paper is an update of our research on innovation centers — “The Innovation Game: Why and How Businesses are Investing in Innovation Centers”. We highlight the latest developments since the publication of our previous report. Please refer to our original report for a detailed presentation of our recommendations.
  • 3. 3 Research Update Figure 1: Innovation Centers Launched Between July 2015 and February 2016 321 4No. of Centers 5 6 7 Legend *Maps not to scale Bangalore (4) Mumbai (1) Nashik (1) Dubai (1) Abu Dhabi (1) Herzliya (1) Yakum (1) Beijing (2) Singapore (3) Asia Toronto (1) Kitchener (1) Ferndale (1) Everett (1) Boston (2) Medellin (1) Sao Paulo (1) Atlanta (3) Melbourne (2) Sydney (2) North and South America Australia Paris (2) Naas (1) Belfast (1) London (4) Gloucestershire (1) Merseyside (1) Western Europe Silicon Valley (5) Irvine (1) Pasadena (1) Berlin (1) Darmstadt (1) 29% Rise in the number of innovation centers in Asia compared to our previous research Source: Capgemini Consulting and Altimeter Analysis
  • 4. 4 Research Update Figure 2: Innovation Centers are Growing the Fastest in Asia and the US Source: Capgemini Consulting and Altimeter analysis 29% 26% 18% 11% Asia US Europe Rest of the World Percentages indicategrowth in the number of innovation centers compared to the previous study 29% 29% 25% 17% Established Innovation Centers New Innovation Centers Geographic Distribution of Innovation Centers Region-wise Growth in Innovation Centers US Europe Asia RoW 36% 24% 33% 7% India:The New Innovation Destination of Choice India has been rising in the ranks of favorite destinations to open innovation centers. Our previous research identified eight innovation centers in India in July 2015. India has since seen eight more innovation centers open their doors. Bangalore has been the most favored city with four new innovation centers. Bangalore is home to several billion-dollar Indian startups such as: Flipkart, InMobi and Mu Sigma, and attracts world-class technology talent and investments. Among the new innovation centers opened here are: Airbus’ BizLab, which indends to bring together startups and Airbus’ internal entrepreneurs; and Visa, whose new technology center in Bangalore will house 1000 developers accelerating development of next generation payment solutions. Global firms are showing interest in other Indian cities as well. For instance, TriMas Corporation – a diversified global manufacturer of engineered and applied products – opened an innovation center in Delhi to focus on driving innovation across its range of packaging solutions, while Puratos, a leading global food ingredient company, launched an innovation center in Mumbai. Source: Travel Daily Media, “Airbus opens innovation centre in Bengaluru”, November 2015; BusinessWire, “Visa Opens Technology Center in Bangalore; Accelerates Digital Commerce Globally”, August 2015; TriMas Corp, “TriMas’ Rieke Establishes Global Innovation Center in India”, December 2015; IIFL, “Puratos India launches a Food Innovation Center in Mumbai”, July 2015
  • 5. 5 Research Update Figure 3: Venture Capital Investment, 2015 Source: Citylab, “The Rise of Global Startup Cities”, January 2016 35% Share of top 10 tech hubs in total number of innovation centers Martin Prosperity Institute Venture Capital Investment (U.S.$, Millions) 10,000 5,000 1,000 1,00 Silicon Valley with five new innovation centers, and Western Europe with 12, continue to be hotbeds of innovation. At the same time, innovation centers are now truly global, as reflected by Figure 1. The further globalization of innovation centers is a natural byproduct of the proliferation of tech talent, capabilities, entrepreneurialism and the distribution of venture capital across the world (see Figure 3). The spread of innovation across the world can be seeninthefactthatthetop10locationsforinnovation centers today, although slightly different from the top 10 locations identified in July 2015, only represent 35% of the total number of innovation centers (see Figure 4). As technology talent emerges in different countries across the world, more companies are looking beyond the established hubs, while also looking to meet the need for innovation that is localized and relevant for specific markets.
  • 6. 6 Research Update 48% Growth in financial services innovation centers between July 2015 and February 2016, the highest across all industries Figure 4: Top 10 Locations for Innovation Centers, Worldwide Source: Capgemini Consulting and Altimeter Analysis Top 10 Locations In July 2015 Top 10 Locations in February 2016 Silicon Valley London Paris Singapore Tokyo Shanghai Berlin Munich Tel Aviv Chicago Silicon Valley London Paris Singapore Bangalore Tokyo Shanghai Berlin Munich Boston 02 03 04 05 06 07 08 09 01 10
  • 7. 7 Research Update Consumer Products (which grew by 20%). Further, Fintech emerged as the second-most important focus area for new innovation centers, with 13% of new centers focusing on this domain. This is a significant rise for Fintech, which was not previously among the top six focus areas for innovation centers. For example, investment in venture capital-backed Fintech companies jumped more than 100% in 20155 . As the sector is transformed by new technologies, financial services companies including BNP Paribas, Deutsche Bank, JP Morgan, and HSBC have opened new centers: Inourpreviousresearch,wefoundthatmanufacturing companies were the most aggressive in opening innovation centers. Now, we have seen a spate of new innovation centers from financial services companies (see Figure 5) as the industry competes against Fintech startups and also faces the rise of Apple Pay, Google Wallet, Paypal et al. Our latest research shows that 42% of leading financial services organizations now have innovation centers compared to 28% in H1 2015. Between July 2015 and February 2016, financial services experienced the greatest growth in innovation centers (48%), overtaking manufacturing (which grew by 7%) and Financial Services Leads Other Industries in Opening New Innovation Centers Figure 5: Financial Services and Electronics & IT Sectors Lead Others in Opening New Innovation Centers Source: Capgemini Consulting and Altimeter analysis Sector-Wise Distribution of New Innovation Centers - Global N= 67, a total of newly opened and due-to-be-opened innovation centers Sector - Wise Growth in Innovation Centers 48% 20% 8% 7% 5% Banking and Financial Services Consumer Products & Retail Automotive Manufacturing TelecomBankingand Financial Services Electronicsand IT Manufacturing Consumer Products and Retail Telecom Aviation Automotive Other Chemical 24% 21% 16% 6% 6% 6% 5% 3% 13% 13% Share of all new innovation centers that focus on Fintech Deutsche Bank HSBC (Singapore Innovation Center) “The Silicon Valley lab will help Deutsche Bank offer clients new and improved products and services, strengthen efficiency and deepen its relationships with the Valley’s innovation and investor communities6 .” “The HSBC innovation lab will not only provide extensive exposure to the latest financial technology trends to our partners and clients for earlier strategic response but position HSBC as a digital banking thought- leader in the Asia Pacific7 .”
  • 8. 8 Research Update BNY Mellon’s New Innovation Center in London BNY Mellon, established in 1784, is one of the oldest banking institutions in the world, managing $1.6 trillion in assets in 35 countries. In November 2015, BNY Mellon launched its first innovation center in the EMEA region in London with an aim to bring together startups, developers, industry experts and researchers to reimagine the future of finance. The bank believes that London offers a powerful combination of Wall Street’s financial heritage and Silicon Valley’s disruptive character. Mark Gibbons, Chief Information Officer – EMEA, BNY Mellon, elaborates why the bank chose London as its innovation hub in the region, “Tech hubs are popping up all over the city including Canary Wharf, Shoreditch, Soho, even Brixton in south London. London’s Tech City is now the third largest technology hub in the world, and it’s right on our doorstep. As is Level 39, Europe’s largest technology accelerator space, which is just one flight of stairs from our office in Canary Wharf.” Source: Company website; BNY Mellon, “BNY Mellon’s new EMEA Innovation Centre opens today”, November 2015; BNY Mellon, “Mark Gibbons: Why we chose London as our EMEA Innovation hub”, November 2015
  • 9. 9 Research Update Most New Innovation Centers Operate as Startup Accelerators Over the last year, accelerators represent a dominant model for innovation centers, accounting for more than one in two centers in our latest research (see Figure 6). Figure 6: Categories of New Innovation Centers Source: Capgemini Consulting and Altimeter analysis A center set up at a university campus to drive innovation through university researchers University Residence Small teams based in technology hubs, typically Silicon Valley, with an idea to be involved in the tech community, without committing significant investment The innovation engine for their companies, these centers are typically large in size, and perform all innovation activities from inception to prototyping using an in-house approach In-House Innovation Lab 55%33% 7% 3% 2% Accelerator UniversityResidence Other Innovation Outpost In-House Innovation Lab Accelerator (55%) emerges as the most common type of innovation center followed by In-house Innovation Lab (33%) N= 67, a total of newly opened and due-to-be-opened innovation centers Cultivates relationships with startups and provides them opportunities to work actively with the company on technology development Accelerator Innovation Outpost Accelerators literally plug companies into startup ecosystems, allowing them to cultivate relationships with startups and provide them with opportunities to work on targeted technology development. Following accelerators, in-house innovation is the second-most favored model, with 33% of new innovation centers adopting it. In-house innovation labs are typically large in size, and perform all innovation activities from inception to prototyping. Very few innovation centers now favor “university residence” and “innovation outpost” models, which were adopted by only 7% and 2% of new innovation centers respectively. This is a likely indicator of maturity; organizations are moving from experimental approaches to more structured models that require significant investments, engagement and management. For instance, Nestlé is a good example of a company that started with an outpost and is now expanding its innovation efforts to move more staff and capital into a more structured center in Silicon Valley. Announcing this development, Patrice Bula, Nestlé Executive Vice President and Global Head of Marketing, said, “Two years ago we successfully established a Silicon Valley Innovation Outpost and we look to build and expand on that effort.”8
  • 10. 10 Research Update Figure 7: Focus Areas of New Innovation Centers Source: Capgemini Consulting and Altimeter analysis Note: The percentages may not add up to 100% since the innovation centers may have multiple focus areas: N= 67 Internet of Things/Smart Cities Financial Technology (Fintech) Biotech and Digital Healthcare Cloud and Software Big Data/Analytics Manufacturing Technology and Robotics Cybersecurity 21% 13% 12% 12% 10% 10% 6% In an era of digital Darwinism, where disruptive technology is now a product of everyday innovation, companies are seeking to connect with the latest shiny objects and trends while also gaining access to “what’s next.” The list of tech will always change. In just the last year alone, we saw big data take a big drop in terms of priority. Now, the Internet of Things, Fintech and Digital Healthcare emerge as the top three focus areas for new innovation centers, ahead of Big Data/ Analytics (see Figure 7). Big Data No Longer Big Focus:The Internet ofThings Shoots to theTop of the List In fact, only 10% of new innovation centers cite Big Data or Analytics as a focus area compared to 51% in our previous research. This could reflect the fact that Big Data now appears to have moved rapidly from experimentation and pilots to deployment, as recent surveys testify. A 2016 survey, for example, found that 62% of Fortune 1000 companies have at least one instance of big data in production9 .
  • 11. 11 Research Update 51% Share of new innovation centers that have “Partnering with Ecosystem” as their key objective If you can’t beat them, acquire them…or partner with them. Organizations are starting to realize the value in partnering with relevant startups and ecosystem players, rather than simply gaining access to technology. “Partnering with ecosystem” emerged as the key objective of new innovation centers (see Figure 8). In our previous research, gaining access and exposure to latest technologies, was the main mission. This change in focus suggests a significant shift in how some organizations treat startups. They now see them as partners who bring value to the table. Also worth noting, a focus on innovation to enhance the customer experience is giving innovation a true purpose of customer-centricity. This has made the top three objectives now in our two reports – our previous report had found that “deeper understanding of customer needs” was one of the main focus areas of innovation centers. Worryingly, driving operational efficiency is the focus of only 3% of new innovation centers. This might be a result of the fact that only 16% of innovation centers in our latest research belong to manufacturing companies, where operational excellence is a major focus. Figure 8: Key Objectives of New Innovation Centers Source: Capgemini Consulting and Altimeter analysis Note: The percentages may not add up to 100% since the innovation centers may have multiple objectives: N= 67 Partnering with Ecosystem Product Innovation/ Concept Development Enhance Customer Experience Improve Operational Efficiency Others 51% 28% 13% 3% 4% Companies Seek Partners in Innovation
  • 12. 12 Research Update Garner CEO Support Ensure Business Units’ Involvement Harness Talent and Partnerships Deliver on the Core Innovation Promise Lay Down the Foundation of Vision and Governance Create a Cross- Functional Team Hire Employees that Thrive in Both Structured and Unstructured Environments Engage with Diverse Partners but Use Sound Judgment When Selecting Them Maintain Focus by Culling Unfeasible Projects Define the Right Purpose and Focus Set Up a Governance Model Extend Innovation Across the Enterprise Prove Value with Quick Wins and Follow Through It is extremely challenging to make a success of innovation centers. A seasoned innovation expert and senior executive at a leading global bank told us: “About 80 to 90 percent of innovation centers fail, and end up being a massive waste of resources.” Such high failure rate results from a slippery slope of challenges that innovation centers must overcome to succeed in digital innovation. The challenges range from lack of leadership support and an unclear Figure 9: Critical Success Factors for Innovation Centers Source: Capgemini Consulting and Altimeter, “The Innovation Game: Why and How Businesses are Investing in Innovation Centers”, July 2015 Conclusion:the inexorable rise of innovation centers worldwide Extract of Original Recommendations focus to companies’ inability to scale the innovation at an enterprise level. Leading companies avert these perils by factoring critical success factors into their journey. These factors broadly fall into three phases: laying down the foundation of vision and governance, harnessing talent and partnerships and delivering on the core promise of innovation (see Figure 9). How can Innovation Centers Successfully Scale the Slippery Slope of Digital Innovation? Studies of empires often focus on their “rise and fall”. But for innovation centers, we are witnessing a phenomenon of “rise and rise some more” as large, established companies seek a proactive approach to competitiveness and also a strategic defense and offense around digital disruption. As the changing focus areas show, organizations are prepared to transition to the next level of their innovation empire- building. The days of limited experimentation are disappearing quickly, and companies are reaching out far and wide to build genuine partnerships and turn creative ideas into tangible results. It’s now becoming a matter of innovating large or risk falling behind.
  • 13. 13 Research Update 1 Tech Times, “Ford’s Research And Innovation Center Has Become An Audition Stage For Startups’ Interface Technology”, April 2016 2 Company website; Ford, “Driving Innovation in Silicon Valley”, Accessed May 2016 3 Business Times, “UBS launches innovation centre in Singapore”, June 2015 4 The Hindu, “2015 was the biggest year for Indian Startups”, January 2016 5 Bloomberg, “Here’s Why Fintech Companies Are Opting to Stay Private: Funding Just Hit A Record”, March 2016 6 Forbes, “Deutsche Bank Opens Innovation Lab In Silicon Valley”, April 2016 7 FinExtra, ‘HSBC opens Singapore innovation lab”, October 2015 8 Nestle, “Nestlé deepens digital innovation commitment in Silicon Valley”, July 2015 9 Datanami, “Survey: Big Data Goes Mainstream”, January 2016 References
  • 14. 14 Research Update Discover more about our recent research on digital transformation Organizing for Digital: Why Digital Dexterity Matters When Digital Disruption Strikes: How Can Incumbents Respond? N° 08 OCTOBER 2015 The New Innovation Paradigm for the Digital Age: Faster, Cheaper and Open #DTR7 N° 08 OCTOBER 2015 The New Innovation Paradigm for the Digital Age: Faster, Cheaper and Open #DTR8DIGITALTRANSFORMATION INSTITUTE Organizing for Digital: Why Digital Dexterity Matters When Digital Disruption Strikes: How Can Incumbents Respond? Digital Transformation Review n° 8: The New Innovation Paradigm for the Digital Age: Faster, Cheaper and Open Disney: Making Magic Through Digital Innovation The Innovation Game: Why and How Businesses are Investing in Innovation Centers Disney: Making Magic Through Digital Innovation The Innovation Game: Why and How Businesses are Investing in Innovation Centers An interview with Transform to the power of digital Michael A Osborne Associate professor at the University of Oxford The New Innovation Wave: Machine Learning and Al Digital Leadership: An interview with Michael A Osborne - The New Innovation Wave: Machine Learning and Al
  • 15. Research Update 15 About the Authors Brian Solis is a principal analyst at Altimeter Group, a Prophet company. He is also an award-winning author, prominent blogger/writer, and keynote speaker. A digital analyst, anthropologist, and futurist, Solis has studied and influenced the effects of emerging technology on business and society. Brian Solis Altimeter Group brian@altimetergroup.com @briansolis Jerome is head of Capgemini’s Digital Transformation Institute. He works closely with industry leaders and academics to help organizations understand the nature and impact of digital disruptions. Jerome Buvat Head, Digital Transformation Institute jerome.buvat@capgemini.com @jeromebuvat The authors would like to especially thank Nivedita Radja from Capgemini Consulting for her work on this research. Amol is a senior consultant at the Digital Transformation Institute. He keenly follows the role played by mobile, software and data science in digitally transforming organizations. Amol Khadikar Senior Consultant, Digital Transformation Institute amol.khadikar@capgemini.com @amolkhadikar Digital Transformation Institute The Digital Transformation Institute is Capgemini’s research center on all things digital. dti.in@capgemini.comDIGITALTRANSFORMATION INSTITUTE
  • 16. Rightshore® is a trademark belonging to Capgemini CapgeminiConsultingistheglobalstrategyandtransformation consulting organization of the Capgemini Group, specializing in advising and supporting enterprises in significant transformation,frominnovativestrategytoexecutionandwith an unstinting focus on results. With the new digital economy creating significant disruptions and opportunities, the global team of over 3,000 talented individuals work with leading companiesandgovernmentstomasterDigitalTransformation, drawing on their understanding of the digital economy and leadership in business transformation and organizational change. Find out more at: www.capgemini-consulting.com Altimeter, a Prophet Company, is a research and strategy consulting firm that helps companies understand and take advantage of digital disruption. In 2015, Prophet acquired Altimeter Group to bring forward-thinking digital research and strategy consulting together under one umbrella, as well as to help clients unlock the power of digital transformation. Altimeter, founded in 2008 by best-selling author Charlene Li, focuses on research in digital transformation, social business and governance, customer experience, Big Data, and content strategy. With more than 180,000 people in over 40 countries, Capgemini is one of the world’s foremost providers of consulting, technology and outsourcing services. The Group reported 2015 global revenues of EUR 11.9 billion. Together with its clients, Capgemini creates and delivers business, technology and digital solutions that fit their needs, enabling them to achieveinnovationandcompetitiveness.Adeeplymulticultural organization, Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore® , its worldwide delivery model. Learn more about us at www.capgemini.com. About Capgemini and the Collaborative Business Experience Capgemini Consulting is the strategy and transformation consulting brand of Capgemini Group. The information contained in this document is proprietary. © 2016 Capgemini. All rights reserved. For more information, please contact: Capgemini Consulting Contacts Altimeter Contacts Brian Solis Principal Analyst, Altimeter Group brian@altimetergroup.com United Kingdom Didier Bonnet didier.bonnet@capgemini.com France Stephane Regnier stephane.regnier@capgemini.com Norway Anders Rygh anders.rygh@capgemini.com United States Chris Miller christoper.miller@capgemini.com United States Todd Rovak todd.rovak@capgemini.com Germany Thomas Friedrich thomas.friedrich@capgemini.com Sweden/ Finland Ulf Holmgren ulf.holmgren@capgemini.com Netherlands Marc Burger marc.jc.burger@capgemini.com China Julien Bourdinière julien.bourdiniere@capgemini.com