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The process of how KPIs work Increased income Increase revenue from book sales 5% increase in sales by Sept 09 5.4% increase sales by Sept 09 Facilitate membership collaboration # groups set up by member request 2 new groups by Sept 09  4 new groups set up by Sept 09  Financial Customers   PERSPECTIVES   KPI Objectives         Metrics          Target       Results

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The Process Of How KPIs Work

  • 1. The process of how KPIs work Increased income Increase revenue from book sales 5% increase in sales by Sept 09 5.4% increase sales by Sept 09 Facilitate membership collaboration # groups set up by member request 2 new groups by Sept 09  4 new groups set up by Sept 09  Financial Customers   PERSPECTIVES   KPI Objectives         Metrics         Target       Results

Editor's Notes

  1. ‘ Financial’ How do we want our shareholders/trustees to see us? ‘ Customer’ How do we want our customers to see us? Internal ‘Business processes’ What business processes must we excel at to satisfy our customers, shareholders/trustees? Internal ‘Learning and growth’ How do we sustain our ability to change and improve?