SlideShare a Scribd company logo
The Next Generation Of
Employee Referral Programs
Will Focus On Improving
Quality Of Hire
© Dr John Sullivan
1www.drjohnsullivan.com
2
Definitions and quantifying
the business impacts of ERP hires
3
Definition
Define quality of hire from referrals
 The % of improvement in the “on the job
performance” (i.e. output and retention) of new
hires from referrals
 Compared with the average performance level of
new hires from all other sources
Note: you must somehow “tag” employee referral
applications… in order to later determine whether
ERP hires were better on-the-job performers
4
Outside sources already verify ERP’s
new hire quality
Source effectiveness
1. Employee referrals
2. Large job boards
3. Niche job boards
4. Temp to perm
5. Recruiters
6. Trade media
7. Staffing services
8. College recruiting
9. Career fairs
10. Co-op education
11. Mass media
12. Military
Source: staffing.org
Source effectiveness (out of 5)
1. Employee referrals 3.44
2. Social networking sites 2.98
3. Corporate career pages 2.75
4. Internal job boards 2.52
Source: Aberdeen Group
Employee referrals are #1
and they are 25% more effective…
than corporate career pages
5
Top performers utilize referrals
ERP’s work best when you’re recruiting a top
performer
 “Over 93% of the top performers in their field
do not find their job from a job posting”…
 “Instead, they are referred by someone they
know, such as a friend or networking contact”
Source: Forbes 8/03/2014
BTW, top performers produce the best referrals
6
Q of H Measurement
You can measure the performance improvement
of referrals versus other hiring sources… using 4
basic methods:
1. Comparing the actual job performance output/
retention numbers (sales, customer service, production etc.)
2. Compare the % of improvement in performance
appraisal scores
3. Compare the hiring manager’s rating of the new
hire’s performance on a 1-5 scale
4. Compare the % of new hires that the manager
would rehire after 6 months on the job
7
The business impacts
By working with the CFO… you can prove the
business impacts of better Q of H from referrals?
Start with jobs where the output is already quantified
 The new sales people hired from referrals sold an
average of $869,000 their first year,
 While sales people hired from all other sources
averaged only $790,000 their 1st year…
 The added $79,000 is a 10% performance
improvement
 And $79,000 per hire over 15 hires = $1.2 million
every year they are retained
8
The business impact
Next, quantifying the business impact for jobs
where there is no quantified output measure
 Let’s assume Coke calculated the % differential
in performance appraisal scores of new referral
hires over hires from all sources
 They found that the ERP performance was 10%
higher than hires from other sources
 The yearly average revenue per employee at
Coke is $261,000 (found on MarketWatch.com)
 $261,000 X 10%... means that the value added by
each referral hire is $26,000 for every yr. they stay
9
What performance should you expect
from “the next generation” of ERP?
10
ERP “next generation” performance scoreboard
1. At least 10% better on the job performance
2. Volume of all hires exceeds 50%
3. The highest retention rate
4. The shortest time to fill
5. > 30% of top performing employees participate
6. < 10% low-quality junk referrals
7. They can be the lowest cost per hire source
11
Action steps for improving ERP
quality of hire
12
ERP Q of H performance improvement steps
#1 – The ERP must shift to a data-driven
approach… where data reveals…
 Which employees provide the best referrals
 The best sources for identifying referrals
 The best job performance prediction factors
 The most effective rewards
 The best way to communicate
 The most effective ERP rules and policies
 Common errors and problems
13
Action item #2
Change the motivator to “referring for the good of
the team”
 Emphasizing the reward payout makes
employees focus on the money…
(Only 11% of employees make referrals because of the
“opportunity to earn bonus income”)
 Convince employees that it’s every team
member’s responsibility to be a 24/7 talent scout
 Help employees realize that “with better
players”, the team will win more often
 Convince every teammate that they deserve to
work alongside and learn from the very best
coworkers (no slackers)
14
#3 - Improve applicant quality by
requiring this information
1. The job title or req # you are referring them for
2. Verify they have not “found you” and there is no
personal relationship
3. Show you have seen and assessed their work
4. Assess, rate and then tell us about their skills and
knowledge… and how they are superior
5. Assess, rate and then tell us about their cultural
fit… so they do not dilute our culture
6. Assure us that you have sold them to the point
where they will accept an interview, if asked
7. Honestly rate them with an overall A+, A, or B+
15
ERP Q of H performance improvement steps
More steps for improving ERP hire quality
Provide a story inventory
Provide a referral toolkit to educate your
employees on how to refer (DaVita and Whirlpool)
Referral cards are effective for customer service
Offer a once a year CEO ERP recognition dinner
Use the mobile platform for applying /communications
16
The sources that produce the highest quality
referral hires
17
#1 – The best approach is being “proactive”
“Give me 5” “retrieval cue” approach (Google & DaVita)
Proactively approach top performers and ask them
to identify the top 5 people in their field… using
these “brain stimulator” categories
The best performer you ever worked with
The most innovative
The best team player
The best manager
The best working under pressure
 Then ask the employee to contact these 5
individuals and try to convince them to apply
18
#2 - ERP Q of H performance improvement steps
Boomerang referrals
Utilize your corporate alumni group to… identify
top-performing alumni that work in high need
areas and assign an employee to them (DaVita 16%)
19
#3 - ERP Q of H performance improvement steps
Reach out to job references for referrals
 Identify top performing hires from last year
 Call their references that said accurate things
 Thank them
 Ask them “Do you know anyone else as good?”
 Consider hiring the reference
 Ask them to be a future reference source
20
#4 – ERP Q of H performance improvement steps
Expand referral eligibility to well-connected
individuals that know and like your firm
Corporate alumni
Retirees
Vendors
Spouses
Strategic partners
Customers
21
ERP Q of H performance improvement steps
Additional great sources for quality
 Ask new hires during onboarding
 College student referrals
 Assigned referrals
 Referrals from those with a track record of
successful referrals
22
ERP Q of H performance improvement steps
Errors that reduce quality of hire
Discourage employees from submitting “they
found you” referrals
Don’t “spam” all employees with referral requests
that cause fatigue
Not giving individual employees feedback about
the quality of their referrals
Don’t withhold payment… ever
Scraping contact lists won’t work simply because
the names have not been pre-assessed or presold
23
Benchmark firms that you can learn from
Google
Facebook
ThoughtSpot
Deloitte
Ernst & Young
Edward Jones
Accenture
DaVita
Aricent
Children’s Hospital
Jobvite
Accolo
CACI International
Acumen Solutions
Remember the ERP open
question session Wednesday at
2:30 PM
JohnS@sfsu.edu 24
Did I provide you with a handful of
actionable items?
www.drjohnsullivan.com

More Related Content

What's hot

Strategic My A**, What Strategic Recruiting really looks like
Strategic My A**, What Strategic Recruiting really looks likeStrategic My A**, What Strategic Recruiting really looks like
Strategic My A**, What Strategic Recruiting really looks like
Dr. John Sullivan
 
USING BIG AND LITTLE DATA TO RECRUIT THE RIGHT CANDIDATE FOR EVERY POSITION
USING BIG AND LITTLE DATA TO RECRUIT THE RIGHT CANDIDATE FOR EVERY POSITIONUSING BIG AND LITTLE DATA TO RECRUIT THE RIGHT CANDIDATE FOR EVERY POSITION
USING BIG AND LITTLE DATA TO RECRUIT THE RIGHT CANDIDATE FOR EVERY POSITION
Dr. John Sullivan
 
Hiring for success — what makes the difference? Why are so many organisations...
Hiring for success — what makes the difference? Why are so many organisations...Hiring for success — what makes the difference? Why are so many organisations...
Hiring for success — what makes the difference? Why are so many organisations...
Steven Jagger
 
10.09.14 glassdoor webinar_all_slides
10.09.14 glassdoor webinar_all_slides10.09.14 glassdoor webinar_all_slides
10.09.14 glassdoor webinar_all_slides
Dr. John Sullivan
 
Quality of hire metrics and why you must measure it
Quality of hire  metrics  and why you must measure itQuality of hire  metrics  and why you must measure it
Quality of hire metrics and why you must measure it
Dr. John Sullivan
 
Retention - How individual managers can idenify who might quit
Retention - How individual managers can idenify who might quit Retention - How individual managers can idenify who might quit
Retention - How individual managers can idenify who might quit
Dr. John Sullivan
 
Quality of Hire
Quality of Hire Quality of Hire
Quality of Hire
Cielo
 
Leading Edge Talent Management
Leading Edge Talent Management Leading Edge Talent Management
Leading Edge Talent Management
Dr. John Sullivan
 
The Proven System that Successfully Matches the right Candidate to the Right Job
The Proven System that Successfully Matches the right Candidate to the Right JobThe Proven System that Successfully Matches the right Candidate to the Right Job
The Proven System that Successfully Matches the right Candidate to the Right Job
Harvey James
 
We Got One! How to Measure a Recently Hired Person
We Got One! How to Measure a Recently Hired PersonWe Got One! How to Measure a Recently Hired Person
We Got One! How to Measure a Recently Hired Person
HighRoad Solution
 
ATC Building A Proactive Sourcing Function To Fill Critical Positions
ATC  Building A Proactive Sourcing Function To Fill Critical PositionsATC  Building A Proactive Sourcing Function To Fill Critical Positions
ATC Building A Proactive Sourcing Function To Fill Critical Positions
Rob McIntosh
 
Enriching the Employee Experience
Enriching the Employee ExperienceEnriching the Employee Experience
Enriching the Employee Experience
Shelley Reece
 
Managing Employee Turnover: And How to Not Let It Ruin Organizational Momentum
Managing Employee Turnover: And How to Not Let It Ruin Organizational MomentumManaging Employee Turnover: And How to Not Let It Ruin Organizational Momentum
Managing Employee Turnover: And How to Not Let It Ruin Organizational Momentum
Shelly Myers
 
Metrics and analytics how to tell the recruiting story
Metrics and analytics how to tell the recruiting storyMetrics and analytics how to tell the recruiting story
Metrics and analytics how to tell the recruiting story
Rob McIntosh
 
What is Predictive Job Matching?
What is Predictive Job Matching?What is Predictive Job Matching?
What is Predictive Job Matching?
ScaleDriver
 
Zalp webinar-Raising your employee referral program results to 50% of all hires
Zalp webinar-Raising your employee referral program results to 50% of all hiresZalp webinar-Raising your employee referral program results to 50% of all hires
Zalp webinar-Raising your employee referral program results to 50% of all hires
Savio Vadakkan
 
Proactive employee referral programs by Lou adler
Proactive employee referral programs by Lou adlerProactive employee referral programs by Lou adler
Proactive employee referral programs by Lou adler
ZALP | Employee Referral Software
 
HR Analytics lessons and mistakes
HR Analytics lessons and mistakesHR Analytics lessons and mistakes
HR Analytics lessons and mistakes
Andre Degreef. (FAHRI)
 
Why strategic HR is crucial and how to get started
Why strategic HR is crucial and how to get startedWhy strategic HR is crucial and how to get started
Why strategic HR is crucial and how to get started
BambooHR
 
Smb recruiting trends 2017
Smb recruiting trends 2017Smb recruiting trends 2017
Smb recruiting trends 2017
Nacime Bensizerara
 

What's hot (20)

Strategic My A**, What Strategic Recruiting really looks like
Strategic My A**, What Strategic Recruiting really looks likeStrategic My A**, What Strategic Recruiting really looks like
Strategic My A**, What Strategic Recruiting really looks like
 
USING BIG AND LITTLE DATA TO RECRUIT THE RIGHT CANDIDATE FOR EVERY POSITION
USING BIG AND LITTLE DATA TO RECRUIT THE RIGHT CANDIDATE FOR EVERY POSITIONUSING BIG AND LITTLE DATA TO RECRUIT THE RIGHT CANDIDATE FOR EVERY POSITION
USING BIG AND LITTLE DATA TO RECRUIT THE RIGHT CANDIDATE FOR EVERY POSITION
 
Hiring for success — what makes the difference? Why are so many organisations...
Hiring for success — what makes the difference? Why are so many organisations...Hiring for success — what makes the difference? Why are so many organisations...
Hiring for success — what makes the difference? Why are so many organisations...
 
10.09.14 glassdoor webinar_all_slides
10.09.14 glassdoor webinar_all_slides10.09.14 glassdoor webinar_all_slides
10.09.14 glassdoor webinar_all_slides
 
Quality of hire metrics and why you must measure it
Quality of hire  metrics  and why you must measure itQuality of hire  metrics  and why you must measure it
Quality of hire metrics and why you must measure it
 
Retention - How individual managers can idenify who might quit
Retention - How individual managers can idenify who might quit Retention - How individual managers can idenify who might quit
Retention - How individual managers can idenify who might quit
 
Quality of Hire
Quality of Hire Quality of Hire
Quality of Hire
 
Leading Edge Talent Management
Leading Edge Talent Management Leading Edge Talent Management
Leading Edge Talent Management
 
The Proven System that Successfully Matches the right Candidate to the Right Job
The Proven System that Successfully Matches the right Candidate to the Right JobThe Proven System that Successfully Matches the right Candidate to the Right Job
The Proven System that Successfully Matches the right Candidate to the Right Job
 
We Got One! How to Measure a Recently Hired Person
We Got One! How to Measure a Recently Hired PersonWe Got One! How to Measure a Recently Hired Person
We Got One! How to Measure a Recently Hired Person
 
ATC Building A Proactive Sourcing Function To Fill Critical Positions
ATC  Building A Proactive Sourcing Function To Fill Critical PositionsATC  Building A Proactive Sourcing Function To Fill Critical Positions
ATC Building A Proactive Sourcing Function To Fill Critical Positions
 
Enriching the Employee Experience
Enriching the Employee ExperienceEnriching the Employee Experience
Enriching the Employee Experience
 
Managing Employee Turnover: And How to Not Let It Ruin Organizational Momentum
Managing Employee Turnover: And How to Not Let It Ruin Organizational MomentumManaging Employee Turnover: And How to Not Let It Ruin Organizational Momentum
Managing Employee Turnover: And How to Not Let It Ruin Organizational Momentum
 
Metrics and analytics how to tell the recruiting story
Metrics and analytics how to tell the recruiting storyMetrics and analytics how to tell the recruiting story
Metrics and analytics how to tell the recruiting story
 
What is Predictive Job Matching?
What is Predictive Job Matching?What is Predictive Job Matching?
What is Predictive Job Matching?
 
Zalp webinar-Raising your employee referral program results to 50% of all hires
Zalp webinar-Raising your employee referral program results to 50% of all hiresZalp webinar-Raising your employee referral program results to 50% of all hires
Zalp webinar-Raising your employee referral program results to 50% of all hires
 
Proactive employee referral programs by Lou adler
Proactive employee referral programs by Lou adlerProactive employee referral programs by Lou adler
Proactive employee referral programs by Lou adler
 
HR Analytics lessons and mistakes
HR Analytics lessons and mistakesHR Analytics lessons and mistakes
HR Analytics lessons and mistakes
 
Why strategic HR is crucial and how to get started
Why strategic HR is crucial and how to get startedWhy strategic HR is crucial and how to get started
Why strategic HR is crucial and how to get started
 
Smb recruiting trends 2017
Smb recruiting trends 2017Smb recruiting trends 2017
Smb recruiting trends 2017
 

Viewers also liked

Cas 75 - Nescafé
Cas 75 - NescaféCas 75 - Nescafé
Cas 75 - Nescafé
IONIS Education Group
 
December report on Permanent and temporary jobs - Permanent placements rise a...
December report on Permanent and temporary jobs - Permanent placements rise a...December report on Permanent and temporary jobs - Permanent placements rise a...
December report on Permanent and temporary jobs - Permanent placements rise a...
Steven Jagger
 
Framework for improving and measuring quality of hire
Framework for improving and measuring quality of hireFramework for improving and measuring quality of hire
Framework for improving and measuring quality of hire
Rob McIntosh
 
How to Measure & Improve Quality of Hire [Webcast]
How to Measure & Improve Quality of Hire [Webcast]How to Measure & Improve Quality of Hire [Webcast]
How to Measure & Improve Quality of Hire [Webcast]
LinkedIn Talent Solutions
 
Les tendances du Recrutement en France en 2016
Les tendances du Recrutement en France en 2016Les tendances du Recrutement en France en 2016
Les tendances du Recrutement en France en 2016
Pierre Bernard
 
Measure Quality of Hire with Lou Adler | Webcast
Measure Quality of Hire with Lou Adler | WebcastMeasure Quality of Hire with Lou Adler | Webcast
Measure Quality of Hire with Lou Adler | Webcast
LinkedIn Talent Solutions
 
Recruitment process Of IBM
Recruitment process Of IBMRecruitment process Of IBM
Recruitment process Of IBM
Gaurav Gupta
 
Google's Recruitment and Selection Process
Google's Recruitment and Selection ProcessGoogle's Recruitment and Selection Process
Google's Recruitment and Selection Process
Yash Bhatt
 
Recruitment process of nestle
Recruitment process of nestleRecruitment process of nestle
Recruitment process of nestle
Ata Ul Hassnain Awan
 

Viewers also liked (9)

Cas 75 - Nescafé
Cas 75 - NescaféCas 75 - Nescafé
Cas 75 - Nescafé
 
December report on Permanent and temporary jobs - Permanent placements rise a...
December report on Permanent and temporary jobs - Permanent placements rise a...December report on Permanent and temporary jobs - Permanent placements rise a...
December report on Permanent and temporary jobs - Permanent placements rise a...
 
Framework for improving and measuring quality of hire
Framework for improving and measuring quality of hireFramework for improving and measuring quality of hire
Framework for improving and measuring quality of hire
 
How to Measure & Improve Quality of Hire [Webcast]
How to Measure & Improve Quality of Hire [Webcast]How to Measure & Improve Quality of Hire [Webcast]
How to Measure & Improve Quality of Hire [Webcast]
 
Les tendances du Recrutement en France en 2016
Les tendances du Recrutement en France en 2016Les tendances du Recrutement en France en 2016
Les tendances du Recrutement en France en 2016
 
Measure Quality of Hire with Lou Adler | Webcast
Measure Quality of Hire with Lou Adler | WebcastMeasure Quality of Hire with Lou Adler | Webcast
Measure Quality of Hire with Lou Adler | Webcast
 
Recruitment process Of IBM
Recruitment process Of IBMRecruitment process Of IBM
Recruitment process Of IBM
 
Google's Recruitment and Selection Process
Google's Recruitment and Selection ProcessGoogle's Recruitment and Selection Process
Google's Recruitment and Selection Process
 
Recruitment process of nestle
Recruitment process of nestleRecruitment process of nestle
Recruitment process of nestle
 

Similar to The Next Generation Of Employee Referral Programs Will Focus On Improving Quality Of Hire

Employee Referrals - Your go-to strategy for 2014 by Dr .John Sullivan
Employee Referrals - Your go-to strategy for 2014 by Dr .John SullivanEmployee Referrals - Your go-to strategy for 2014 by Dr .John Sullivan
Employee Referrals - Your go-to strategy for 2014 by Dr .John Sullivan
ZALP | Employee Referral Software
 
59 referrals why employee referral programs should be your #1 hiring sourc...
  59 referrals  why employee referral programs should be your #1 hiring sourc...  59 referrals  why employee referral programs should be your #1 hiring sourc...
59 referrals why employee referral programs should be your #1 hiring sourc...
Dr. John Sullivan
 
Tactical steps to transform your Employee Referral Program
Tactical steps to transform your Employee Referral ProgramTactical steps to transform your Employee Referral Program
Tactical steps to transform your Employee Referral Program
ZALP | Employee Referral Software
 
Employee referral program fifty percent of hires
Employee referral program   fifty percent of hiresEmployee referral program   fifty percent of hires
Employee referral program fifty percent of hires
Dr. John Sullivan
 
The Power of Stay Interviews for Employee Engagement & Retention
The Power of Stay Interviews for Employee Engagement & RetentionThe Power of Stay Interviews for Employee Engagement & Retention
The Power of Stay Interviews for Employee Engagement & Retention
BizLibrary
 
5RecruitingKPIs_020816
5RecruitingKPIs_0208165RecruitingKPIs_020816
5RecruitingKPIs_020816
Lauren Ryan
 
Raising your employee referral program results to 50% of all hires - ZALP
Raising your employee referral program results to 50% of all hires - ZALPRaising your employee referral program results to 50% of all hires - ZALP
Raising your employee referral program results to 50% of all hires - ZALP
ZALP | Employee Referral Software
 
Recruiting for the future: How top firms hire individuals with game-changer ...
 Recruiting for the future: How top firms hire individuals with game-changer ... Recruiting for the future: How top firms hire individuals with game-changer ...
Recruiting for the future: How top firms hire individuals with game-changer ...
LinkedIn Talent Solutions
 
IBM: The Value of Training
IBM: The Value of TrainingIBM: The Value of Training
IBM: The Value of Training
Virginia Fernandez
 
What the Best Hires Have in Common | Webcast
What the Best Hires Have in Common | WebcastWhat the Best Hires Have in Common | Webcast
What the Best Hires Have in Common | Webcast
LinkedIn Talent Solutions
 
Jodi theyoungandtherestless
Jodi theyoungandtherestlessJodi theyoungandtherestless
Jodi theyoungandtherestless
Jodi Rudick
 
Performance Appraisal in IT industry
Performance Appraisal in IT industryPerformance Appraisal in IT industry
Performance Appraisal in IT industry
Sudip Paudel
 
MCF
MCFMCF
How to Hire the Best Staffing Agency [Guide]
How to Hire the Best Staffing Agency [Guide]How to Hire the Best Staffing Agency [Guide]
How to Hire the Best Staffing Agency [Guide]
mauworkforcesolutions
 
How to Hire the Best Staffing Agency [Guide]
How to Hire the Best Staffing Agency [Guide]How to Hire the Best Staffing Agency [Guide]
How to Hire the Best Staffing Agency [Guide]
Alana Davis
 
E book - Hiring tool kit for Smart Recruiters
E book - Hiring tool kit for Smart RecruitersE book - Hiring tool kit for Smart Recruiters
E book - Hiring tool kit for Smart Recruiters
Talview
 
8 WAYS TO CREATE WORKFORCE EXPERIENCES THAT REALLY DRIVE PRODUCTIVITY
8 WAYS TO CREATE WORKFORCE EXPERIENCES THAT REALLY DRIVE PRODUCTIVITY8 WAYS TO CREATE WORKFORCE EXPERIENCES THAT REALLY DRIVE PRODUCTIVITY
8 WAYS TO CREATE WORKFORCE EXPERIENCES THAT REALLY DRIVE PRODUCTIVITY
Human Capital Media
 
Employee Referral eBook
Employee Referral eBookEmployee Referral eBook
Employee Referral eBook
Jason Buss
 
Top Hacks to Prepare Your Employer Brand for a Hiring Spike
Top Hacks to Prepare Your Employer Brand for a Hiring SpikeTop Hacks to Prepare Your Employer Brand for a Hiring Spike
Top Hacks to Prepare Your Employer Brand for a Hiring Spike
LinkedIn Europe
 
Attract And Retain Top Performers
Attract And Retain Top PerformersAttract And Retain Top Performers
Attract And Retain Top Performers
gsollors
 

Similar to The Next Generation Of Employee Referral Programs Will Focus On Improving Quality Of Hire (20)

Employee Referrals - Your go-to strategy for 2014 by Dr .John Sullivan
Employee Referrals - Your go-to strategy for 2014 by Dr .John SullivanEmployee Referrals - Your go-to strategy for 2014 by Dr .John Sullivan
Employee Referrals - Your go-to strategy for 2014 by Dr .John Sullivan
 
59 referrals why employee referral programs should be your #1 hiring sourc...
  59 referrals  why employee referral programs should be your #1 hiring sourc...  59 referrals  why employee referral programs should be your #1 hiring sourc...
59 referrals why employee referral programs should be your #1 hiring sourc...
 
Tactical steps to transform your Employee Referral Program
Tactical steps to transform your Employee Referral ProgramTactical steps to transform your Employee Referral Program
Tactical steps to transform your Employee Referral Program
 
Employee referral program fifty percent of hires
Employee referral program   fifty percent of hiresEmployee referral program   fifty percent of hires
Employee referral program fifty percent of hires
 
The Power of Stay Interviews for Employee Engagement & Retention
The Power of Stay Interviews for Employee Engagement & RetentionThe Power of Stay Interviews for Employee Engagement & Retention
The Power of Stay Interviews for Employee Engagement & Retention
 
5RecruitingKPIs_020816
5RecruitingKPIs_0208165RecruitingKPIs_020816
5RecruitingKPIs_020816
 
Raising your employee referral program results to 50% of all hires - ZALP
Raising your employee referral program results to 50% of all hires - ZALPRaising your employee referral program results to 50% of all hires - ZALP
Raising your employee referral program results to 50% of all hires - ZALP
 
Recruiting for the future: How top firms hire individuals with game-changer ...
 Recruiting for the future: How top firms hire individuals with game-changer ... Recruiting for the future: How top firms hire individuals with game-changer ...
Recruiting for the future: How top firms hire individuals with game-changer ...
 
IBM: The Value of Training
IBM: The Value of TrainingIBM: The Value of Training
IBM: The Value of Training
 
What the Best Hires Have in Common | Webcast
What the Best Hires Have in Common | WebcastWhat the Best Hires Have in Common | Webcast
What the Best Hires Have in Common | Webcast
 
Jodi theyoungandtherestless
Jodi theyoungandtherestlessJodi theyoungandtherestless
Jodi theyoungandtherestless
 
Performance Appraisal in IT industry
Performance Appraisal in IT industryPerformance Appraisal in IT industry
Performance Appraisal in IT industry
 
MCF
MCFMCF
MCF
 
How to Hire the Best Staffing Agency [Guide]
How to Hire the Best Staffing Agency [Guide]How to Hire the Best Staffing Agency [Guide]
How to Hire the Best Staffing Agency [Guide]
 
How to Hire the Best Staffing Agency [Guide]
How to Hire the Best Staffing Agency [Guide]How to Hire the Best Staffing Agency [Guide]
How to Hire the Best Staffing Agency [Guide]
 
E book - Hiring tool kit for Smart Recruiters
E book - Hiring tool kit for Smart RecruitersE book - Hiring tool kit for Smart Recruiters
E book - Hiring tool kit for Smart Recruiters
 
8 WAYS TO CREATE WORKFORCE EXPERIENCES THAT REALLY DRIVE PRODUCTIVITY
8 WAYS TO CREATE WORKFORCE EXPERIENCES THAT REALLY DRIVE PRODUCTIVITY8 WAYS TO CREATE WORKFORCE EXPERIENCES THAT REALLY DRIVE PRODUCTIVITY
8 WAYS TO CREATE WORKFORCE EXPERIENCES THAT REALLY DRIVE PRODUCTIVITY
 
Employee Referral eBook
Employee Referral eBookEmployee Referral eBook
Employee Referral eBook
 
Top Hacks to Prepare Your Employer Brand for a Hiring Spike
Top Hacks to Prepare Your Employer Brand for a Hiring SpikeTop Hacks to Prepare Your Employer Brand for a Hiring Spike
Top Hacks to Prepare Your Employer Brand for a Hiring Spike
 
Attract And Retain Top Performers
Attract And Retain Top PerformersAttract And Retain Top Performers
Attract And Retain Top Performers
 

More from Dr. John Sullivan

Metric Driven Talent Management - 21st Century Talent Management Conference T...
Metric Driven Talent Management - 21st Century Talent Management Conference T...Metric Driven Talent Management - 21st Century Talent Management Conference T...
Metric Driven Talent Management - 21st Century Talent Management Conference T...
Dr. John Sullivan
 
The Future Of HR
The Future Of HR  The Future Of HR
The Future Of HR
Dr. John Sullivan
 
Silicon Valley Workforce Performance Secrets
Silicon Valley Workforce Performance SecretsSilicon Valley Workforce Performance Secrets
Silicon Valley Workforce Performance Secrets
Dr. John Sullivan
 
09 4 15 data driven hr impacts of talent management bus case slideshare
  09 4 15 data driven hr impacts of talent management bus case    slideshare  09 4 15 data driven hr impacts of talent management bus case    slideshare
09 4 15 data driven hr impacts of talent management bus case slideshare
Dr. John Sullivan
 
PEOPLE MANAGEMENT PRACTICES FROM GOOGLE, FACEBOOK AND APPLE
PEOPLE MANAGEMENT PRACTICES FROM GOOGLE, FACEBOOK AND APPLEPEOPLE MANAGEMENT PRACTICES FROM GOOGLE, FACEBOOK AND APPLE
PEOPLE MANAGEMENT PRACTICES FROM GOOGLE, FACEBOOK AND APPLE
Dr. John Sullivan
 
Recruiting Purple Squirrels
Recruiting Purple Squirrels Recruiting Purple Squirrels
Recruiting Purple Squirrels
Dr. John Sullivan
 
TOOLS FOR RETAINING YOUR TOP TALENT
TOOLS FOR RETAINING YOUR TOP TALENTTOOLS FOR RETAINING YOUR TOP TALENT
TOOLS FOR RETAINING YOUR TOP TALENT
Dr. John Sullivan
 
The top 15 strategic things that Talent Management should be doing
The top 15 strategic things that Talent Management should be doingThe top 15 strategic things that Talent Management should be doing
The top 15 strategic things that Talent Management should be doing
Dr. John Sullivan
 
Talent Management Trends and Principles
Talent Management Trends and PrinciplesTalent Management Trends and Principles
Talent Management Trends and Principles
Dr. John Sullivan
 
The top 10 dumb things that recruiters do
The top 10 dumb things that recruiters do The top 10 dumb things that recruiters do
The top 10 dumb things that recruiters do
Dr. John Sullivan
 
Improving the candidate experience
Improving the  candidate experience Improving the  candidate experience
Improving the candidate experience
Dr. John Sullivan
 

More from Dr. John Sullivan (11)

Metric Driven Talent Management - 21st Century Talent Management Conference T...
Metric Driven Talent Management - 21st Century Talent Management Conference T...Metric Driven Talent Management - 21st Century Talent Management Conference T...
Metric Driven Talent Management - 21st Century Talent Management Conference T...
 
The Future Of HR
The Future Of HR  The Future Of HR
The Future Of HR
 
Silicon Valley Workforce Performance Secrets
Silicon Valley Workforce Performance SecretsSilicon Valley Workforce Performance Secrets
Silicon Valley Workforce Performance Secrets
 
09 4 15 data driven hr impacts of talent management bus case slideshare
  09 4 15 data driven hr impacts of talent management bus case    slideshare  09 4 15 data driven hr impacts of talent management bus case    slideshare
09 4 15 data driven hr impacts of talent management bus case slideshare
 
PEOPLE MANAGEMENT PRACTICES FROM GOOGLE, FACEBOOK AND APPLE
PEOPLE MANAGEMENT PRACTICES FROM GOOGLE, FACEBOOK AND APPLEPEOPLE MANAGEMENT PRACTICES FROM GOOGLE, FACEBOOK AND APPLE
PEOPLE MANAGEMENT PRACTICES FROM GOOGLE, FACEBOOK AND APPLE
 
Recruiting Purple Squirrels
Recruiting Purple Squirrels Recruiting Purple Squirrels
Recruiting Purple Squirrels
 
TOOLS FOR RETAINING YOUR TOP TALENT
TOOLS FOR RETAINING YOUR TOP TALENTTOOLS FOR RETAINING YOUR TOP TALENT
TOOLS FOR RETAINING YOUR TOP TALENT
 
The top 15 strategic things that Talent Management should be doing
The top 15 strategic things that Talent Management should be doingThe top 15 strategic things that Talent Management should be doing
The top 15 strategic things that Talent Management should be doing
 
Talent Management Trends and Principles
Talent Management Trends and PrinciplesTalent Management Trends and Principles
Talent Management Trends and Principles
 
The top 10 dumb things that recruiters do
The top 10 dumb things that recruiters do The top 10 dumb things that recruiters do
The top 10 dumb things that recruiters do
 
Improving the candidate experience
Improving the  candidate experience Improving the  candidate experience
Improving the candidate experience
 

Recently uploaded

California Carpet Stewardship Program Q1 2024
California Carpet Stewardship Program Q1 2024California Carpet Stewardship Program Q1 2024
California Carpet Stewardship Program Q1 2024
Carpet America Recovery Effort
 
Restaurant Chiraz Sindbad Hotel Hammamet
Restaurant Chiraz Sindbad Hotel HammametRestaurant Chiraz Sindbad Hotel Hammamet
Restaurant Chiraz Sindbad Hotel Hammamet
rihabkorbi24
 
Network Observability – 5 Best Platforms for Observability
Network Observability – 5 Best Platforms for ObservabilityNetwork Observability – 5 Best Platforms for Observability
Network Observability – 5 Best Platforms for Observability
GauriKale30
 
A Complete Guide of Dubai Freelance Visa and Permit in 2024
A Complete Guide of Dubai Freelance Visa and Permit in 2024A Complete Guide of Dubai Freelance Visa and Permit in 2024
A Complete Guide of Dubai Freelance Visa and Permit in 2024
Dubiz
 
upGrad_Case_Study_by_Himanshu_Singh.pptx
upGrad_Case_Study_by_Himanshu_Singh.pptxupGrad_Case_Study_by_Himanshu_Singh.pptx
upGrad_Case_Study_by_Himanshu_Singh.pptx
himanshubclubofgsv
 
High Profile Girls Call Bhubaneswar 🎈🔥000XX00000 🔥💋🎈 Provide Best And Top Gir...
High Profile Girls Call Bhubaneswar 🎈🔥000XX00000 🔥💋🎈 Provide Best And Top Gir...High Profile Girls Call Bhubaneswar 🎈🔥000XX00000 🔥💋🎈 Provide Best And Top Gir...
High Profile Girls Call Bhubaneswar 🎈🔥000XX00000 🔥💋🎈 Provide Best And Top Gir...
dimplekumaridk322
 
TEST BANK For Auditing & Assurance Services A Systematic Approach, 12th Editi...
TEST BANK For Auditing & Assurance Services A Systematic Approach, 12th Editi...TEST BANK For Auditing & Assurance Services A Systematic Approach, 12th Editi...
TEST BANK For Auditing & Assurance Services A Systematic Approach, 12th Editi...
kevinkariuki227
 
How Do Flange Adapters Work and Why Are They Essential?
How Do Flange Adapters Work and Why Are They Essential?How Do Flange Adapters Work and Why Are They Essential?
How Do Flange Adapters Work and Why Are They Essential?
Texas Flange
 
Why is Structural Engineering Critical in Disaster Preparedness and Resilienc...
Why is Structural Engineering Critical in Disaster Preparedness and Resilienc...Why is Structural Engineering Critical in Disaster Preparedness and Resilienc...
Why is Structural Engineering Critical in Disaster Preparedness and Resilienc...
grouphirani24
 
Maximise your Business Potential: Annual Planning Workshop
Maximise your Business Potential: Annual Planning WorkshopMaximise your Business Potential: Annual Planning Workshop
Maximise your Business Potential: Annual Planning Workshop
chris908327
 
ابي شي %10 مضمون ينزل الجنين واتس 00966583759617
ابي شي %10 مضمون ينزل الجنين واتس 00966583759617ابي شي %10 مضمون ينزل الجنين واتس 00966583759617
ابي شي %10 مضمون ينزل الجنين واتس 00966583759617
حبوب الاجهاض سايتوتك للبيع في الامارات cytotec واتس 00966583759617
 
Girls Call Kharghar 9910780858 Provide Best And Top Girl Service And No1 in City
Girls Call Kharghar 9910780858 Provide Best And Top Girl Service And No1 in CityGirls Call Kharghar 9910780858 Provide Best And Top Girl Service And No1 in City
Girls Call Kharghar 9910780858 Provide Best And Top Girl Service And No1 in City
maigasapphire
 
What's your strategy? Getting tactical about being strategic.
What's your strategy? Getting tactical about being strategic.What's your strategy? Getting tactical about being strategic.
What's your strategy? Getting tactical about being strategic.
Doug Hall
 
New Girls Call Mumbai 9910780858 Provide Best And Top Girl Service And No1 in...
New Girls Call Mumbai 9910780858 Provide Best And Top Girl Service And No1 in...New Girls Call Mumbai 9910780858 Provide Best And Top Girl Service And No1 in...
New Girls Call Mumbai 9910780858 Provide Best And Top Girl Service And No1 in...
44annissa
 
WAM Corporate Presentation July 2024.pdf
WAM Corporate Presentation July 2024.pdfWAM Corporate Presentation July 2024.pdf
WAM Corporate Presentation July 2024.pdf
Western Alaska Minerals Corp.
 
Benefits of Hiring Gen X Compared to Gen Z and Millennials.pptx
Benefits of Hiring Gen X Compared to Gen Z and Millennials.pptxBenefits of Hiring Gen X Compared to Gen Z and Millennials.pptx
Benefits of Hiring Gen X Compared to Gen Z and Millennials.pptx
Brian Frerichs
 
Test Bank For Principles Of Cost Accounting, 17th Edition Edward J. Vander...
Test Bank For Principles Of Cost Accounting, 	  17th Edition Edward J. Vander...Test Bank For Principles Of Cost Accounting, 	  17th Edition Edward J. Vander...
Test Bank For Principles Of Cost Accounting, 17th Edition Edward J. Vander...
kevinkariuki227
 
Corporate Governance for South African Mining Companies
Corporate Governance for South African Mining CompaniesCorporate Governance for South African Mining Companies
Corporate Governance for South African Mining Companies
James AH Campbell
 
Chief Compliance Officer Leadership Vision 2024 Report
Chief Compliance Officer Leadership Vision 2024 ReportChief Compliance Officer Leadership Vision 2024 Report
Chief Compliance Officer Leadership Vision 2024 Report
Compliance Vision
 
ハワイ大学留学プログラム最終プレゼン「ハワイ大学マノア校におけるシェアリングモビリティの提案」
ハワイ大学留学プログラム最終プレゼン「ハワイ大学マノア校におけるシェアリングモビリティの提案」ハワイ大学留学プログラム最終プレゼン「ハワイ大学マノア校におけるシェアリングモビリティの提案」
ハワイ大学留学プログラム最終プレゼン「ハワイ大学マノア校におけるシェアリングモビリティの提案」
Katsuya Shiratori
 

Recently uploaded (20)

California Carpet Stewardship Program Q1 2024
California Carpet Stewardship Program Q1 2024California Carpet Stewardship Program Q1 2024
California Carpet Stewardship Program Q1 2024
 
Restaurant Chiraz Sindbad Hotel Hammamet
Restaurant Chiraz Sindbad Hotel HammametRestaurant Chiraz Sindbad Hotel Hammamet
Restaurant Chiraz Sindbad Hotel Hammamet
 
Network Observability – 5 Best Platforms for Observability
Network Observability – 5 Best Platforms for ObservabilityNetwork Observability – 5 Best Platforms for Observability
Network Observability – 5 Best Platforms for Observability
 
A Complete Guide of Dubai Freelance Visa and Permit in 2024
A Complete Guide of Dubai Freelance Visa and Permit in 2024A Complete Guide of Dubai Freelance Visa and Permit in 2024
A Complete Guide of Dubai Freelance Visa and Permit in 2024
 
upGrad_Case_Study_by_Himanshu_Singh.pptx
upGrad_Case_Study_by_Himanshu_Singh.pptxupGrad_Case_Study_by_Himanshu_Singh.pptx
upGrad_Case_Study_by_Himanshu_Singh.pptx
 
High Profile Girls Call Bhubaneswar 🎈🔥000XX00000 🔥💋🎈 Provide Best And Top Gir...
High Profile Girls Call Bhubaneswar 🎈🔥000XX00000 🔥💋🎈 Provide Best And Top Gir...High Profile Girls Call Bhubaneswar 🎈🔥000XX00000 🔥💋🎈 Provide Best And Top Gir...
High Profile Girls Call Bhubaneswar 🎈🔥000XX00000 🔥💋🎈 Provide Best And Top Gir...
 
TEST BANK For Auditing & Assurance Services A Systematic Approach, 12th Editi...
TEST BANK For Auditing & Assurance Services A Systematic Approach, 12th Editi...TEST BANK For Auditing & Assurance Services A Systematic Approach, 12th Editi...
TEST BANK For Auditing & Assurance Services A Systematic Approach, 12th Editi...
 
How Do Flange Adapters Work and Why Are They Essential?
How Do Flange Adapters Work and Why Are They Essential?How Do Flange Adapters Work and Why Are They Essential?
How Do Flange Adapters Work and Why Are They Essential?
 
Why is Structural Engineering Critical in Disaster Preparedness and Resilienc...
Why is Structural Engineering Critical in Disaster Preparedness and Resilienc...Why is Structural Engineering Critical in Disaster Preparedness and Resilienc...
Why is Structural Engineering Critical in Disaster Preparedness and Resilienc...
 
Maximise your Business Potential: Annual Planning Workshop
Maximise your Business Potential: Annual Planning WorkshopMaximise your Business Potential: Annual Planning Workshop
Maximise your Business Potential: Annual Planning Workshop
 
ابي شي %10 مضمون ينزل الجنين واتس 00966583759617
ابي شي %10 مضمون ينزل الجنين واتس 00966583759617ابي شي %10 مضمون ينزل الجنين واتس 00966583759617
ابي شي %10 مضمون ينزل الجنين واتس 00966583759617
 
Girls Call Kharghar 9910780858 Provide Best And Top Girl Service And No1 in City
Girls Call Kharghar 9910780858 Provide Best And Top Girl Service And No1 in CityGirls Call Kharghar 9910780858 Provide Best And Top Girl Service And No1 in City
Girls Call Kharghar 9910780858 Provide Best And Top Girl Service And No1 in City
 
What's your strategy? Getting tactical about being strategic.
What's your strategy? Getting tactical about being strategic.What's your strategy? Getting tactical about being strategic.
What's your strategy? Getting tactical about being strategic.
 
New Girls Call Mumbai 9910780858 Provide Best And Top Girl Service And No1 in...
New Girls Call Mumbai 9910780858 Provide Best And Top Girl Service And No1 in...New Girls Call Mumbai 9910780858 Provide Best And Top Girl Service And No1 in...
New Girls Call Mumbai 9910780858 Provide Best And Top Girl Service And No1 in...
 
WAM Corporate Presentation July 2024.pdf
WAM Corporate Presentation July 2024.pdfWAM Corporate Presentation July 2024.pdf
WAM Corporate Presentation July 2024.pdf
 
Benefits of Hiring Gen X Compared to Gen Z and Millennials.pptx
Benefits of Hiring Gen X Compared to Gen Z and Millennials.pptxBenefits of Hiring Gen X Compared to Gen Z and Millennials.pptx
Benefits of Hiring Gen X Compared to Gen Z and Millennials.pptx
 
Test Bank For Principles Of Cost Accounting, 17th Edition Edward J. Vander...
Test Bank For Principles Of Cost Accounting, 	  17th Edition Edward J. Vander...Test Bank For Principles Of Cost Accounting, 	  17th Edition Edward J. Vander...
Test Bank For Principles Of Cost Accounting, 17th Edition Edward J. Vander...
 
Corporate Governance for South African Mining Companies
Corporate Governance for South African Mining CompaniesCorporate Governance for South African Mining Companies
Corporate Governance for South African Mining Companies
 
Chief Compliance Officer Leadership Vision 2024 Report
Chief Compliance Officer Leadership Vision 2024 ReportChief Compliance Officer Leadership Vision 2024 Report
Chief Compliance Officer Leadership Vision 2024 Report
 
ハワイ大学留学プログラム最終プレゼン「ハワイ大学マノア校におけるシェアリングモビリティの提案」
ハワイ大学留学プログラム最終プレゼン「ハワイ大学マノア校におけるシェアリングモビリティの提案」ハワイ大学留学プログラム最終プレゼン「ハワイ大学マノア校におけるシェアリングモビリティの提案」
ハワイ大学留学プログラム最終プレゼン「ハワイ大学マノア校におけるシェアリングモビリティの提案」
 

The Next Generation Of Employee Referral Programs Will Focus On Improving Quality Of Hire

  • 1. The Next Generation Of Employee Referral Programs Will Focus On Improving Quality Of Hire © Dr John Sullivan 1www.drjohnsullivan.com
  • 2. 2 Definitions and quantifying the business impacts of ERP hires
  • 3. 3 Definition Define quality of hire from referrals  The % of improvement in the “on the job performance” (i.e. output and retention) of new hires from referrals  Compared with the average performance level of new hires from all other sources Note: you must somehow “tag” employee referral applications… in order to later determine whether ERP hires were better on-the-job performers
  • 4. 4 Outside sources already verify ERP’s new hire quality Source effectiveness 1. Employee referrals 2. Large job boards 3. Niche job boards 4. Temp to perm 5. Recruiters 6. Trade media 7. Staffing services 8. College recruiting 9. Career fairs 10. Co-op education 11. Mass media 12. Military Source: staffing.org Source effectiveness (out of 5) 1. Employee referrals 3.44 2. Social networking sites 2.98 3. Corporate career pages 2.75 4. Internal job boards 2.52 Source: Aberdeen Group Employee referrals are #1 and they are 25% more effective… than corporate career pages
  • 5. 5 Top performers utilize referrals ERP’s work best when you’re recruiting a top performer  “Over 93% of the top performers in their field do not find their job from a job posting”…  “Instead, they are referred by someone they know, such as a friend or networking contact” Source: Forbes 8/03/2014 BTW, top performers produce the best referrals
  • 6. 6 Q of H Measurement You can measure the performance improvement of referrals versus other hiring sources… using 4 basic methods: 1. Comparing the actual job performance output/ retention numbers (sales, customer service, production etc.) 2. Compare the % of improvement in performance appraisal scores 3. Compare the hiring manager’s rating of the new hire’s performance on a 1-5 scale 4. Compare the % of new hires that the manager would rehire after 6 months on the job
  • 7. 7 The business impacts By working with the CFO… you can prove the business impacts of better Q of H from referrals? Start with jobs where the output is already quantified  The new sales people hired from referrals sold an average of $869,000 their first year,  While sales people hired from all other sources averaged only $790,000 their 1st year…  The added $79,000 is a 10% performance improvement  And $79,000 per hire over 15 hires = $1.2 million every year they are retained
  • 8. 8 The business impact Next, quantifying the business impact for jobs where there is no quantified output measure  Let’s assume Coke calculated the % differential in performance appraisal scores of new referral hires over hires from all sources  They found that the ERP performance was 10% higher than hires from other sources  The yearly average revenue per employee at Coke is $261,000 (found on MarketWatch.com)  $261,000 X 10%... means that the value added by each referral hire is $26,000 for every yr. they stay
  • 9. 9 What performance should you expect from “the next generation” of ERP?
  • 10. 10 ERP “next generation” performance scoreboard 1. At least 10% better on the job performance 2. Volume of all hires exceeds 50% 3. The highest retention rate 4. The shortest time to fill 5. > 30% of top performing employees participate 6. < 10% low-quality junk referrals 7. They can be the lowest cost per hire source
  • 11. 11 Action steps for improving ERP quality of hire
  • 12. 12 ERP Q of H performance improvement steps #1 – The ERP must shift to a data-driven approach… where data reveals…  Which employees provide the best referrals  The best sources for identifying referrals  The best job performance prediction factors  The most effective rewards  The best way to communicate  The most effective ERP rules and policies  Common errors and problems
  • 13. 13 Action item #2 Change the motivator to “referring for the good of the team”  Emphasizing the reward payout makes employees focus on the money… (Only 11% of employees make referrals because of the “opportunity to earn bonus income”)  Convince employees that it’s every team member’s responsibility to be a 24/7 talent scout  Help employees realize that “with better players”, the team will win more often  Convince every teammate that they deserve to work alongside and learn from the very best coworkers (no slackers)
  • 14. 14 #3 - Improve applicant quality by requiring this information 1. The job title or req # you are referring them for 2. Verify they have not “found you” and there is no personal relationship 3. Show you have seen and assessed their work 4. Assess, rate and then tell us about their skills and knowledge… and how they are superior 5. Assess, rate and then tell us about their cultural fit… so they do not dilute our culture 6. Assure us that you have sold them to the point where they will accept an interview, if asked 7. Honestly rate them with an overall A+, A, or B+
  • 15. 15 ERP Q of H performance improvement steps More steps for improving ERP hire quality Provide a story inventory Provide a referral toolkit to educate your employees on how to refer (DaVita and Whirlpool) Referral cards are effective for customer service Offer a once a year CEO ERP recognition dinner Use the mobile platform for applying /communications
  • 16. 16 The sources that produce the highest quality referral hires
  • 17. 17 #1 – The best approach is being “proactive” “Give me 5” “retrieval cue” approach (Google & DaVita) Proactively approach top performers and ask them to identify the top 5 people in their field… using these “brain stimulator” categories The best performer you ever worked with The most innovative The best team player The best manager The best working under pressure  Then ask the employee to contact these 5 individuals and try to convince them to apply
  • 18. 18 #2 - ERP Q of H performance improvement steps Boomerang referrals Utilize your corporate alumni group to… identify top-performing alumni that work in high need areas and assign an employee to them (DaVita 16%)
  • 19. 19 #3 - ERP Q of H performance improvement steps Reach out to job references for referrals  Identify top performing hires from last year  Call their references that said accurate things  Thank them  Ask them “Do you know anyone else as good?”  Consider hiring the reference  Ask them to be a future reference source
  • 20. 20 #4 – ERP Q of H performance improvement steps Expand referral eligibility to well-connected individuals that know and like your firm Corporate alumni Retirees Vendors Spouses Strategic partners Customers
  • 21. 21 ERP Q of H performance improvement steps Additional great sources for quality  Ask new hires during onboarding  College student referrals  Assigned referrals  Referrals from those with a track record of successful referrals
  • 22. 22 ERP Q of H performance improvement steps Errors that reduce quality of hire Discourage employees from submitting “they found you” referrals Don’t “spam” all employees with referral requests that cause fatigue Not giving individual employees feedback about the quality of their referrals Don’t withhold payment… ever Scraping contact lists won’t work simply because the names have not been pre-assessed or presold
  • 23. 23 Benchmark firms that you can learn from Google Facebook ThoughtSpot Deloitte Ernst & Young Edward Jones Accenture DaVita Aricent Children’s Hospital Jobvite Accolo CACI International Acumen Solutions
  • 24. Remember the ERP open question session Wednesday at 2:30 PM JohnS@sfsu.edu 24 Did I provide you with a handful of actionable items? www.drjohnsullivan.com