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The influence of brand repetition and consumer
product evaluations on attention to product catalog
on search engine result pages
David Brieugne
Sylvain Sénécal
Pierre-Majorique Léger
Marc Fredette
AMS WMC
July 2016
SEM accounts for almost half of online advertising (USA, 49%)
Source: IAB 2016
The influence of brand repetition and consumer product evaluations on attention to product catalog on search engine result page
The influence of brand repetition and consumer product evaluations on attention to product catalog on search engine result page
The influence of brand repetition and consumer product evaluations on attention to product catalog on search engine result page
The influence of brand repetition and consumer product evaluations on attention to product catalog on search engine result page
Research Question
• Do search engine shopping ad characteristics influence consumers’
attention and choice?
Relevant Literature
• 12%-30% of searches are product search related (Broder 2002, Rose and Levinson 2004;
Spink and Jansen 2004)
• On SERP, sponsored links (SEM) are looked at, but organic results
generate more attention and clicks (Lo et al. 2014; Philips et al. 2013; Kobylanski, 2012; Buscher, Dumais,
and Cutrell 2010).
Relevant Literature
• Position on SERP
• Some SEM strategies work better than others in terms of attention and ROI
(Ghose et Yang 2009; Jansen et al. 2007; Shrestha, Owens, and Chaparro 2009; Agarwal, Hosanagar, and Smith 2011; Gisbergen,
2007).
• Brand Repetition
• On a SERP, a presence in both SEM and SEO results improves click probability (Blask et al. 2011;
Jansen and Mullen 2008; Danescu-Niculescu-Mizil et al. 2010).
• Attention and click on SERP
• Time spent looking at SERP elements is correlated with click probability (Buscher et al. 2010;
Huang et al., 2011).
• Product Ratings
• They do influence online behaviors (Duan et al. 2008, Chevalier and Mayzlin 2006, Dellarocas et al. 2007, Moe et
Trusov 2011).
Shopping Ad
Characteristics
Position
(top left or top right)
Brand Repetition
(in organic results)
Presence of Ratings
(of advertised brands)
Total Fixation Time on
Shopping Ads
Click on
Shopping Ads
H1
H3
H2 H4
Attention Choice
Method
• 2 x 2 x 2 within-subject experimental design
• Task: Search on Google using assigned keywords (40 searches)
• Sample: 52 students
• IV:
• Shopping ad position (top left or right);
• Product reviews (presence or absence) and;
• Brand presence in SERP organic results (presence or absence).
• DV:
• Total fixation time on shopping ads (Tobii X60) and click
• Control:
• Adword presence (presence of absence), sig. for H1 and H3.
• Subjective knowledge (Flynn and Goldsmith 1999) about search engines, n.sig.
• Analysis: Linear Mixed Model (to account for repeated measures).
The influence of brand repetition and consumer product evaluations on attention to product catalog on search engine result page
Step 1:
Enter assigned keywork (from the keyword list)
Repeated 40 times
Step2:
Click on the most interesting link
Position
(top left or top right)
Brand Repetition
(in organic results)
Presence of Ratings
(of advertised brands)
Total Fixation Time on
Shopping Ads
Click on
Shopping Ads
H1 (1.09***)
H3 (-.32*)
H2 (.37**)
H4 (.63***)
*: p<0.1; **p<0.01; ***p<0.001
Shopping Ad
Characteristics
Attention
(mediator)
Choice
Contribution
• Investigation of shopping ad characteristics on consumers’ attention
and choice.
• Influence of
• shopping ad position (above organic)
• presence of consumers’ product ratings (+) on shopping ad attention.
Implications
• For merchants
• Shopping ads are effective especially if they:
• Include consumers’ ratings
• For search engines
• Shopping ad are more effective when
• Positioned above organic results
• Accompanied by consumers’ reviews (importance of WOM)
Limitations and Research Avenues
• Lab setting;
• Keywords assigned to participants;
• Only investigated first click on SERP;
• Participants were somewhat heavy Internet and search engine users.
Thank you!

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The influence of brand repetition and consumer product evaluations on attention to product catalog on search engine result page

  • 1. The influence of brand repetition and consumer product evaluations on attention to product catalog on search engine result pages David Brieugne Sylvain Sénécal Pierre-Majorique Léger Marc Fredette AMS WMC July 2016
  • 2. SEM accounts for almost half of online advertising (USA, 49%) Source: IAB 2016
  • 7. Research Question • Do search engine shopping ad characteristics influence consumers’ attention and choice?
  • 8. Relevant Literature • 12%-30% of searches are product search related (Broder 2002, Rose and Levinson 2004; Spink and Jansen 2004) • On SERP, sponsored links (SEM) are looked at, but organic results generate more attention and clicks (Lo et al. 2014; Philips et al. 2013; Kobylanski, 2012; Buscher, Dumais, and Cutrell 2010).
  • 9. Relevant Literature • Position on SERP • Some SEM strategies work better than others in terms of attention and ROI (Ghose et Yang 2009; Jansen et al. 2007; Shrestha, Owens, and Chaparro 2009; Agarwal, Hosanagar, and Smith 2011; Gisbergen, 2007). • Brand Repetition • On a SERP, a presence in both SEM and SEO results improves click probability (Blask et al. 2011; Jansen and Mullen 2008; Danescu-Niculescu-Mizil et al. 2010). • Attention and click on SERP • Time spent looking at SERP elements is correlated with click probability (Buscher et al. 2010; Huang et al., 2011). • Product Ratings • They do influence online behaviors (Duan et al. 2008, Chevalier and Mayzlin 2006, Dellarocas et al. 2007, Moe et Trusov 2011).
  • 10. Shopping Ad Characteristics Position (top left or top right) Brand Repetition (in organic results) Presence of Ratings (of advertised brands) Total Fixation Time on Shopping Ads Click on Shopping Ads H1 H3 H2 H4 Attention Choice
  • 11. Method • 2 x 2 x 2 within-subject experimental design • Task: Search on Google using assigned keywords (40 searches) • Sample: 52 students • IV: • Shopping ad position (top left or right); • Product reviews (presence or absence) and; • Brand presence in SERP organic results (presence or absence). • DV: • Total fixation time on shopping ads (Tobii X60) and click • Control: • Adword presence (presence of absence), sig. for H1 and H3. • Subjective knowledge (Flynn and Goldsmith 1999) about search engines, n.sig. • Analysis: Linear Mixed Model (to account for repeated measures).
  • 13. Step 1: Enter assigned keywork (from the keyword list) Repeated 40 times Step2: Click on the most interesting link
  • 14. Position (top left or top right) Brand Repetition (in organic results) Presence of Ratings (of advertised brands) Total Fixation Time on Shopping Ads Click on Shopping Ads H1 (1.09***) H3 (-.32*) H2 (.37**) H4 (.63***) *: p<0.1; **p<0.01; ***p<0.001 Shopping Ad Characteristics Attention (mediator) Choice
  • 15. Contribution • Investigation of shopping ad characteristics on consumers’ attention and choice. • Influence of • shopping ad position (above organic) • presence of consumers’ product ratings (+) on shopping ad attention.
  • 16. Implications • For merchants • Shopping ads are effective especially if they: • Include consumers’ ratings • For search engines • Shopping ad are more effective when • Positioned above organic results • Accompanied by consumers’ reviews (importance of WOM)
  • 17. Limitations and Research Avenues • Lab setting; • Keywords assigned to participants; • Only investigated first click on SERP; • Participants were somewhat heavy Internet and search engine users.