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The Future of Work

© 2013 SAP AG. All rights reserved.

Public

1
To help us understand the Future of Work, we asked a series
of thought leaders and experts this question:

How does the future business
keep employees engaged?

© 2013 SAP AG. All rights reserved.

Public

2
Contributing Thought Leaders
Liz Brenner
@lizbrenner

David Swanson
@DavidSwansonSAP

Shawn Murphy
@shawmu

Gabriel Wiskemann

Tomiko Wolf
@tomiko_SAP

Susan Galer
@smgaler

Jenny Dearborn
@DearbornJenny

Pat Pettinati

Tracey Arnish
@tracey_arnish

Daniel Newman
@danielnewmanUV

Martin Gollogly
Angela Maiers
@AngelaMaiers

Kerry Brown
@KerryBrownSAP
© 2013 SAP AG. All rights reserved.

Public

3
Personalizing Employee Development

“ Future business keeps

employees engaged by
providing personalized
development combined
with flexible working
models. There is no “one
size fits all” program for
employees and their
development.

”

Liz Brenner
Senior Director, Marketing, SAP
@lizbrenner
Blog link
© 2013 SAP AG. All rights reserved.

Public

4
Remembering That Soft Factors Matter

“ Soft factors will become for
more and more important
keeping people engaged.
People want meaningful
work and want to participate
in projects, receive exposure
to executives, and receive
immediately feedback
recognition for the work that
they did.
Gabriel Wiskemann

”

Vice President, Global Head Total Rewards,
SAP AG
Blog link
© 2013 SAP AG. All rights reserved.

Public

5
Hearing the Recruiter’s Point of View

“ Recruiters have to get right into
the shoes of the candidate and
understand what motivates
them. This involves a good
understanding of psychology
and the „pressure points‟ to
probe and unsettle the lateral
thinking of people. They also
need to build a relationship of
trust, honesty, and integrity.

”

Tracey Arnish

Senior Vice President of Talent, SAP
@tracey_arnish
Blog link
© 2013 SAP AG. All rights reserved.

Public

6
Engaging Employees Through Content

“ Companies have a better

Daniel Newman
Co-Founder and CEO of EC3
and Author of "The Millennial CEO"
@danielnewmanUV
Blog link
© 2013 SAP AG. All rights reserved.

platform than ever before
to share their ideas,
goals, visions, and
plans. Content through
social vehicles are
perfect augmentations to
traditional corporate
communications. ”
Public

7
Investing in Career Development and the Community

“ The attraction of work to many

David Swanson
Senior Vice President, Human Resources, SAP
@DavidSwansonSAP
Blog link
© 2013 SAP AG. All rights reserved.

has shifted from monetary
acceleration and status to
cooperation and community
awareness and engagement.
Organizations that offer career
agility, the opportunity to move
around to take lateral roles,
work internationally, or spend
time with a nonprofit will
attract and retain the best
going forward.

”

Public

8
Focusing on Intrinsic Motivation
feel a
“ For employees tomotivation
sense of intrinsic
(and, therefore, to feel
engaged with his or her
organization), we must look
past the notion of “carrots
and sticks” (rewards and
punishments) to get things
done. Instead, social
psychology supports that
employees are motivated
when they have autonomy,
mastery, and purpose.

”

© 2013 SAP AG. All rights reserved.

Tomiko Wolf
Program Specialist, The Graduate Academy, SAP
@tomiko_SAP
Blog link

Public

9
Building Relationships

“ Relationships. Relationships

Jenny Dearborn

between boss and employee,
and employee and
employee. If a person has a
“buddy” at work, they are more
likely to stay. If a person feels
their boss cares about them,
they are more likely to not just
stay, but to invest even more
into the company‟s success.

”

Chief Learning Officer and Vice President,
Cloud Talent Success, SuccessFactors
@DearbornJenny
Blog Link
© 2013 SAP AG. All rights reserved.

Public

10
Inviting Everyone to Contribute Fully

“ The business of the future
keeps its employees
engaged by liberating and
leveraging their individual
and collective genius. The
most profound source of
motivation, regardless of
title or position, is a human
being‟s quest for
significance. The need to
matter does not stem from
the ego; it stems from our
DNA.

”

© 2013 SAP AG. All rights reserved.

Angela Maiers
Educator, Author, Speaker, and Igniter of #YouMatter
@AngelaMaiers
Blog link
Public

11
Helping Employees Define Their Own Destiny

“ By providing them with a

means to control their own
destiny. The best companies
will be those that provide an
environment for self-directed
learning, monitoring and
defining their own career path,
and reaching out across the
organization without borders
and without the organizational
silos.

”

Martin Gollogly
Regional Director, Latin America, SAP
Blog link

© 2013 SAP AG. All rights reserved.

Public

12
Tapping into Employees’ Basic Needs

“ It's time that more managers

Shawn Murphy
Managing Director, Organizational Development, AI
Partners and Author of “Creating Joy at Work”
@shawmu
Blog Link
© 2013 SAP AG. All rights reserved.

tap into our basic needs as
human beings and leverage
them to motivate employees.
Managers must learn about
their employees' strengths
(what lights them up) and
find ways to adjust the work
to line up with each person‟s
strengths.

”

Public

13
Meeting the Needs of the Millennial Generation

“ Millennials definitely bring

unique expectations to the
workplace. As sensors
connect everything,
millennials will be even more
empowered – expecting
connectivity that‟s not just
always-on, but seamlessly
integrated across company
systems, processes, and
procedures.

”

© 2013 SAP AG. All rights reserved.

Susan Galer
Communications Director, SAP
@smgaler
Blog link
Public

14
Creating an Environment That Supports Employee Needs

“ Future business uses

Pat Pettinati
Chief Human Resources Officer, SAP Americas
Blog Link
© 2013 SAP AG. All rights reserved.

the HR department as
active listeners –
guiding the business to
what the employees
want and need – and
then creating a work
environment with
policies that support
those needs. ”
Public

15
Meeting Workers’ Desire for Sustainable Business

“ Surveys show that the

millennial workforce is
focused on „better
businesses‟ that care
about the environment,
quality of life, and
sustainability. ”
Kerry Brown
Vice President, Enablement, SAP
@KerryBrownSAP
Blog link

© 2013 SAP AG. All rights reserved.

Public

16
To learn more about The Future of Work

visit Business Innovation from SAP

©©2013 SAP AG. All rights reserved.
2013 SAP AG. All rights reserved.

Public

17
17

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The Future of Work

  • 1. The Future of Work © 2013 SAP AG. All rights reserved. Public 1
  • 2. To help us understand the Future of Work, we asked a series of thought leaders and experts this question: How does the future business keep employees engaged? © 2013 SAP AG. All rights reserved. Public 2
  • 3. Contributing Thought Leaders Liz Brenner @lizbrenner David Swanson @DavidSwansonSAP Shawn Murphy @shawmu Gabriel Wiskemann Tomiko Wolf @tomiko_SAP Susan Galer @smgaler Jenny Dearborn @DearbornJenny Pat Pettinati Tracey Arnish @tracey_arnish Daniel Newman @danielnewmanUV Martin Gollogly Angela Maiers @AngelaMaiers Kerry Brown @KerryBrownSAP © 2013 SAP AG. All rights reserved. Public 3
  • 4. Personalizing Employee Development “ Future business keeps employees engaged by providing personalized development combined with flexible working models. There is no “one size fits all” program for employees and their development. ” Liz Brenner Senior Director, Marketing, SAP @lizbrenner Blog link © 2013 SAP AG. All rights reserved. Public 4
  • 5. Remembering That Soft Factors Matter “ Soft factors will become for more and more important keeping people engaged. People want meaningful work and want to participate in projects, receive exposure to executives, and receive immediately feedback recognition for the work that they did. Gabriel Wiskemann ” Vice President, Global Head Total Rewards, SAP AG Blog link © 2013 SAP AG. All rights reserved. Public 5
  • 6. Hearing the Recruiter’s Point of View “ Recruiters have to get right into the shoes of the candidate and understand what motivates them. This involves a good understanding of psychology and the „pressure points‟ to probe and unsettle the lateral thinking of people. They also need to build a relationship of trust, honesty, and integrity. ” Tracey Arnish Senior Vice President of Talent, SAP @tracey_arnish Blog link © 2013 SAP AG. All rights reserved. Public 6
  • 7. Engaging Employees Through Content “ Companies have a better Daniel Newman Co-Founder and CEO of EC3 and Author of "The Millennial CEO" @danielnewmanUV Blog link © 2013 SAP AG. All rights reserved. platform than ever before to share their ideas, goals, visions, and plans. Content through social vehicles are perfect augmentations to traditional corporate communications. ” Public 7
  • 8. Investing in Career Development and the Community “ The attraction of work to many David Swanson Senior Vice President, Human Resources, SAP @DavidSwansonSAP Blog link © 2013 SAP AG. All rights reserved. has shifted from monetary acceleration and status to cooperation and community awareness and engagement. Organizations that offer career agility, the opportunity to move around to take lateral roles, work internationally, or spend time with a nonprofit will attract and retain the best going forward. ” Public 8
  • 9. Focusing on Intrinsic Motivation feel a “ For employees tomotivation sense of intrinsic (and, therefore, to feel engaged with his or her organization), we must look past the notion of “carrots and sticks” (rewards and punishments) to get things done. Instead, social psychology supports that employees are motivated when they have autonomy, mastery, and purpose. ” © 2013 SAP AG. All rights reserved. Tomiko Wolf Program Specialist, The Graduate Academy, SAP @tomiko_SAP Blog link Public 9
  • 10. Building Relationships “ Relationships. Relationships Jenny Dearborn between boss and employee, and employee and employee. If a person has a “buddy” at work, they are more likely to stay. If a person feels their boss cares about them, they are more likely to not just stay, but to invest even more into the company‟s success. ” Chief Learning Officer and Vice President, Cloud Talent Success, SuccessFactors @DearbornJenny Blog Link © 2013 SAP AG. All rights reserved. Public 10
  • 11. Inviting Everyone to Contribute Fully “ The business of the future keeps its employees engaged by liberating and leveraging their individual and collective genius. The most profound source of motivation, regardless of title or position, is a human being‟s quest for significance. The need to matter does not stem from the ego; it stems from our DNA. ” © 2013 SAP AG. All rights reserved. Angela Maiers Educator, Author, Speaker, and Igniter of #YouMatter @AngelaMaiers Blog link Public 11
  • 12. Helping Employees Define Their Own Destiny “ By providing them with a means to control their own destiny. The best companies will be those that provide an environment for self-directed learning, monitoring and defining their own career path, and reaching out across the organization without borders and without the organizational silos. ” Martin Gollogly Regional Director, Latin America, SAP Blog link © 2013 SAP AG. All rights reserved. Public 12
  • 13. Tapping into Employees’ Basic Needs “ It's time that more managers Shawn Murphy Managing Director, Organizational Development, AI Partners and Author of “Creating Joy at Work” @shawmu Blog Link © 2013 SAP AG. All rights reserved. tap into our basic needs as human beings and leverage them to motivate employees. Managers must learn about their employees' strengths (what lights them up) and find ways to adjust the work to line up with each person‟s strengths. ” Public 13
  • 14. Meeting the Needs of the Millennial Generation “ Millennials definitely bring unique expectations to the workplace. As sensors connect everything, millennials will be even more empowered – expecting connectivity that‟s not just always-on, but seamlessly integrated across company systems, processes, and procedures. ” © 2013 SAP AG. All rights reserved. Susan Galer Communications Director, SAP @smgaler Blog link Public 14
  • 15. Creating an Environment That Supports Employee Needs “ Future business uses Pat Pettinati Chief Human Resources Officer, SAP Americas Blog Link © 2013 SAP AG. All rights reserved. the HR department as active listeners – guiding the business to what the employees want and need – and then creating a work environment with policies that support those needs. ” Public 15
  • 16. Meeting Workers’ Desire for Sustainable Business “ Surveys show that the millennial workforce is focused on „better businesses‟ that care about the environment, quality of life, and sustainability. ” Kerry Brown Vice President, Enablement, SAP @KerryBrownSAP Blog link © 2013 SAP AG. All rights reserved. Public 16
  • 17. To learn more about The Future of Work visit Business Innovation from SAP ©©2013 SAP AG. All rights reserved. 2013 SAP AG. All rights reserved. Public 17 17