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91%
57%
Millennials and Generation X = 63% (23โ€’57 years old)
buy insurance by
themselves
have been driving for
less than 5 years
92%
car
46%
walk
34%
public
transport
Characteristics of survey respondents who are open
to telematics
Characteristics of survey respondents who would not
recommend telematics
The phygital approach preferred by telematics sponsors
Telematics sponsors top services by generation
94%
40%
Baby boomers = 41% (58โ€’76 years old)
buy insurance by
themselves
have been driving for
more than 10 years
91%
car
40%
walk
17%
public
transport
Generation Z (16โ€’22) Millennials (23โ€’41) Generation X (42โ€’57) Baby boomers (58โ€’76) Traditionalist (over 76)
Anti-theft device
Rewards for safe
driving
Rewards for safe
driving
Automatic
emergency system
Anti-theft device
Rewards for safe
driving
Automatic
emergency system
Automatic
emergency system
Rewards for safe
driving
Automatic
emergency system
Automatic
emergency system
Anti-theft device Anti-theft device Anti-theft device
Rewards for safe
driving
Car maintenance
reminders
Car finder Car finder Car finder Crash reporting
Car finder
Car maintenance
reminders
Car maintenance
reminders
Crash reporting Car finder
51%
43%
42%
42%
40%
55%
54%
49%
39%
34%
51%
47%
45%
38%
35%
63%
58%
55%
37%
32%
72%
61%
54%
37%
34%
Customers are ready for telematics - evidence from IoT Insurance
Observatory & Swiss Re survey
Search info
on policy
Get a
quote
Purchase
policy
File a
claim
Update
policy
details
Renew
policy
Insurerโ€™s website/app or personal interaction to collect information
Brokerโ€™s app/website
or comparison website
Insurerโ€™s call center

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Telematics survey

  • 1. 91% 57% Millennials and Generation X = 63% (23โ€’57 years old) buy insurance by themselves have been driving for less than 5 years 92% car 46% walk 34% public transport Characteristics of survey respondents who are open to telematics Characteristics of survey respondents who would not recommend telematics The phygital approach preferred by telematics sponsors Telematics sponsors top services by generation 94% 40% Baby boomers = 41% (58โ€’76 years old) buy insurance by themselves have been driving for more than 10 years 91% car 40% walk 17% public transport Generation Z (16โ€’22) Millennials (23โ€’41) Generation X (42โ€’57) Baby boomers (58โ€’76) Traditionalist (over 76) Anti-theft device Rewards for safe driving Rewards for safe driving Automatic emergency system Anti-theft device Rewards for safe driving Automatic emergency system Automatic emergency system Rewards for safe driving Automatic emergency system Automatic emergency system Anti-theft device Anti-theft device Anti-theft device Rewards for safe driving Car maintenance reminders Car finder Car finder Car finder Crash reporting Car finder Car maintenance reminders Car maintenance reminders Crash reporting Car finder 51% 43% 42% 42% 40% 55% 54% 49% 39% 34% 51% 47% 45% 38% 35% 63% 58% 55% 37% 32% 72% 61% 54% 37% 34% Customers are ready for telematics - evidence from IoT Insurance Observatory & Swiss Re survey Search info on policy Get a quote Purchase policy File a claim Update policy details Renew policy Insurerโ€™s website/app or personal interaction to collect information Brokerโ€™s app/website or comparison website Insurerโ€™s call center