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A R I K F L E T C H E R
LONDON CTO LUNCH CLUB
WORKING WITH THE MANAGEMENT TEAM
Agenda
• I N T R O D U C T I O N
• U N D E R S TA N D I N G T H E
M A N A G E M E N T P E R S P E C T I V E
• C O M M U N I C AT I N G
E F F E C T I V E LY
• A L I G N I N G G O A L S A N D
E X P E C TAT I O N S
• O V E R C O M I N G I M P O S T E R
S Y N D R O M E
• Q & A
W H O A R E Y O U A N D W H Y A R E Y O U I N M Y H O U S E ?
INTRODUCTION
Understanding
Management
Perspectives
W H Y C A N ’ T T H E Y S E E W H A T I S E E ?
S I L I C O N VA L L E Y
UNDERSTAND THE DIFFERENT ROLES
THE SOLUTION
• Study management
• Ask for guidance
THE PROBLEM
• Technical leaders can struggle
to understand the business
decisions made by management
T H E S O C I A L N E T W O R K
AVOID CONFLICT FROM MISUNDERSTANDING
THE SOLUTION
• Communicate openly
• Understand priorities
THE PROBLEM
• Technical leaders can
unintentionally create conflict
and misunderstanding with
management teams
T H E B I G B A N G T H E O RY
AGREE AND SET CLEAR EXPECTATIONS
THE SOLUTION
• Align with objectives
• Understand the goals
THE PROBLEM
• Technical leaders can find it
challenging to meet and
manage the expectations of
management teams
R e s e a r c h t h e i m p a c t o f m a n a g e m e n t s t y l e s o n t e a m p e r f o r m a n c e
FURTHER LEARNING
Communicating
Effectively with
Management
W H Y W O N ’ T T H E Y L I S T E N T O M E ?
T H E I T C R O W D
READ THE ROOM
THE PROBLEM
• Technical leaders can often
unintentionally build walls
around a given subject
THE SOLUTION
• Encourage discussion
• Adjust the approach
T H E M A R T I A N
TAKE THEM ON THE JOURNEY
THE PROBLEM
• Technical leaders can find it
difficult to communicate
complex ideas and concepts
THE SOLUTION
• Drop the tech talk
• Tell it as a story
H A LT A N D C AT C H F I R E
GET REGULAR FEEDBACK
THE PROBLEM
• Technical leaders can struggle
to accept an outside
perspective on their project
THE SOLUTION
• Seek outside input
• Incorporate feedback
FURTHER LEARNING
T h e r o l e o f c o m m u n i c a t i o n i n l e a d e r s h i p a n d m a n a g e m e n t
Aligning with
Management
Goals and
Expectations
W H Y D O N ’ T T H E Y G E T U N D E R S T A N D ?
S T E V E J O B S
UNDERSTAND THE VISION
THE PROBLEM
• Technical leaders can often find
it hard to see the bigger picture
THE SOLUTION
• Clarify the mission
• Support the strategy
M R . R O B O T
NEGOTIATE AND PRIORITISE TASKS
THE PROBLEM
• Technical leaders can find it
difficult to convey the real
impact and urgency of a task
THE SOLUTION
• Change the narrative
• Ask for feedback
S I L I C O N VA L L E Y
BRIDGE THE GAP
THE PROBLEM
• Technical leaders can struggle
to find a balance between what
can and what should be done
THE SOLUTION
• Stay objective
• Be part of the team
FURTHER LEARNING
T h e i m p a c t o f g o a l a l i g n m e n t o n o r g a n i s a t i o n a l p e r f o r m a n c e
Dealing with
Imposter
Syndrome
W H Y D O N ’ T I F E E L T H A T I B E L O N G ?
L I F E
THE ROOM WHERE IT HAPPENS
THE PROBLEM
• Technical leaders often feel
that they need to justify why
they are in their position
THE SOLUTION
• Seek out a mentor
• Practice self-affirmation
• Celebrate small wins
FURTHER LEARNING
T h e i m p a c t a n d p r e v a l e n c e o f i m p o s t e r s y n d r o m e i n l e a d e r s h i p r o l e s
“ G e t i n t o t h e r o o m s y o u n e e d t o b e i n s o y o u r w o r k c a n d o w h a t i t n e e d s t o d o . ” - A k w a e k e E m e z i
TAKEAWAYS
COLLABORATE
• Understand the
different roles
• Avoid conflict from
misunderstanding
• Agree and set clear
expectations
COMMUNICATE
• Read the room
• Take them on the
journey
• Get regular feedback
COMPROMISE
• Understand the vision
• Negotiate and prioritise
tasks
• Bridge the gap
“ G e t i n t o t h e r o o m s y o u n e e d t o b e i n s o y o u r w o r k c a n d o w h a t i t n e e d s t o d o . ” - A k w a e k e E m e z i
NEXT STEPS
FIND COMMON GROUND
• Study management
• Ask for guidance
• Communicate openly
• Understand priorities
• Align your objectives
• Understand the goals
SPEAK ONE LANGUAGE
• Encourage discussion
• Adjust the approach
• Drop the tech talk
• Tell it as a story
• Seek outside input
• Incorporate feedback
ALIGN YOUR GOALS
• Clarify the mission
• Support the strategy
• Change the narrative
• Ask for feedback
• Stay objective
• Be part of the team
QUESTIONS?
h t t p s : / / m e e t u p . c o m / L o n d o n C TO s
A r i k F l e t c h e r h t t p s : / / a b o u t . m e / a r i k f l e t c h e r a r i k f @ i s e e t e c h . c o . u k

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Technical Leaders - Working with the Management Team

  • 1. A R I K F L E T C H E R LONDON CTO LUNCH CLUB WORKING WITH THE MANAGEMENT TEAM
  • 2. Agenda • I N T R O D U C T I O N • U N D E R S TA N D I N G T H E M A N A G E M E N T P E R S P E C T I V E • C O M M U N I C AT I N G E F F E C T I V E LY • A L I G N I N G G O A L S A N D E X P E C TAT I O N S • O V E R C O M I N G I M P O S T E R S Y N D R O M E • Q & A
  • 3. W H O A R E Y O U A N D W H Y A R E Y O U I N M Y H O U S E ? INTRODUCTION
  • 4. Understanding Management Perspectives W H Y C A N ’ T T H E Y S E E W H A T I S E E ?
  • 5. S I L I C O N VA L L E Y UNDERSTAND THE DIFFERENT ROLES THE SOLUTION • Study management • Ask for guidance THE PROBLEM • Technical leaders can struggle to understand the business decisions made by management
  • 6. T H E S O C I A L N E T W O R K AVOID CONFLICT FROM MISUNDERSTANDING THE SOLUTION • Communicate openly • Understand priorities THE PROBLEM • Technical leaders can unintentionally create conflict and misunderstanding with management teams
  • 7. T H E B I G B A N G T H E O RY AGREE AND SET CLEAR EXPECTATIONS THE SOLUTION • Align with objectives • Understand the goals THE PROBLEM • Technical leaders can find it challenging to meet and manage the expectations of management teams
  • 8. R e s e a r c h t h e i m p a c t o f m a n a g e m e n t s t y l e s o n t e a m p e r f o r m a n c e FURTHER LEARNING
  • 9. Communicating Effectively with Management W H Y W O N ’ T T H E Y L I S T E N T O M E ?
  • 10. T H E I T C R O W D READ THE ROOM THE PROBLEM • Technical leaders can often unintentionally build walls around a given subject THE SOLUTION • Encourage discussion • Adjust the approach
  • 11. T H E M A R T I A N TAKE THEM ON THE JOURNEY THE PROBLEM • Technical leaders can find it difficult to communicate complex ideas and concepts THE SOLUTION • Drop the tech talk • Tell it as a story
  • 12. H A LT A N D C AT C H F I R E GET REGULAR FEEDBACK THE PROBLEM • Technical leaders can struggle to accept an outside perspective on their project THE SOLUTION • Seek outside input • Incorporate feedback
  • 13. FURTHER LEARNING T h e r o l e o f c o m m u n i c a t i o n i n l e a d e r s h i p a n d m a n a g e m e n t
  • 14. Aligning with Management Goals and Expectations W H Y D O N ’ T T H E Y G E T U N D E R S T A N D ?
  • 15. S T E V E J O B S UNDERSTAND THE VISION THE PROBLEM • Technical leaders can often find it hard to see the bigger picture THE SOLUTION • Clarify the mission • Support the strategy
  • 16. M R . R O B O T NEGOTIATE AND PRIORITISE TASKS THE PROBLEM • Technical leaders can find it difficult to convey the real impact and urgency of a task THE SOLUTION • Change the narrative • Ask for feedback
  • 17. S I L I C O N VA L L E Y BRIDGE THE GAP THE PROBLEM • Technical leaders can struggle to find a balance between what can and what should be done THE SOLUTION • Stay objective • Be part of the team
  • 18. FURTHER LEARNING T h e i m p a c t o f g o a l a l i g n m e n t o n o r g a n i s a t i o n a l p e r f o r m a n c e
  • 19. Dealing with Imposter Syndrome W H Y D O N ’ T I F E E L T H A T I B E L O N G ?
  • 20. L I F E THE ROOM WHERE IT HAPPENS THE PROBLEM • Technical leaders often feel that they need to justify why they are in their position THE SOLUTION • Seek out a mentor • Practice self-affirmation • Celebrate small wins
  • 21. FURTHER LEARNING T h e i m p a c t a n d p r e v a l e n c e o f i m p o s t e r s y n d r o m e i n l e a d e r s h i p r o l e s
  • 22. “ G e t i n t o t h e r o o m s y o u n e e d t o b e i n s o y o u r w o r k c a n d o w h a t i t n e e d s t o d o . ” - A k w a e k e E m e z i TAKEAWAYS COLLABORATE • Understand the different roles • Avoid conflict from misunderstanding • Agree and set clear expectations COMMUNICATE • Read the room • Take them on the journey • Get regular feedback COMPROMISE • Understand the vision • Negotiate and prioritise tasks • Bridge the gap
  • 23. “ G e t i n t o t h e r o o m s y o u n e e d t o b e i n s o y o u r w o r k c a n d o w h a t i t n e e d s t o d o . ” - A k w a e k e E m e z i NEXT STEPS FIND COMMON GROUND • Study management • Ask for guidance • Communicate openly • Understand priorities • Align your objectives • Understand the goals SPEAK ONE LANGUAGE • Encourage discussion • Adjust the approach • Drop the tech talk • Tell it as a story • Seek outside input • Incorporate feedback ALIGN YOUR GOALS • Clarify the mission • Support the strategy • Change the narrative • Ask for feedback • Stay objective • Be part of the team
  • 24. QUESTIONS? h t t p s : / / m e e t u p . c o m / L o n d o n C TO s A r i k F l e t c h e r h t t p s : / / a b o u t . m e / a r i k f l e t c h e r a r i k f @ i s e e t e c h . c o . u k