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Knowledge Management & Libraries
      TAMING THE KM MONSTER

          Jaye A. H. Lapachet
         & Camille D. Reynolds

        SLA Legal Division KM Webinar
             September 26, 2012
Real World KM
I want to find THIS top


               TANK TOP
TOP RESULTS: Tank Swim Suits




BOTTOM RESULTS: Mesh Jerseys
Thinking of new terms

–tank
–tshirt
–top
–sleeveless
Desperation Search: Tshirt




Search Terms: Sleeveless Tank
Yay! Some results that
 look like what I want
Found it!
Lessons
• Check synonyms for terms and link them

• Consider slang; even unappealing slang

• Omit search results the user has already
  looked at
The Evolution of KM in Law Firms
  KM in the 1990s
    – Technology Focused
    – Hype


  “The Crash”
    – People & Process
      Focus
    – Opportunity for
      Librarians
Knowledge Management:
  What it IS and IS NOT
            What is KM?
               –   Capture
               –   Search
               –   Collaboration
               –   Analysis
               –   Process


            What KM is not
               – Magic
               – Technology alone
               – Easy
The River
    Managing the Flow of Knowledge
•   CRM InterAction
•   DMS
•   Intranet
•   Group inboxes
•   Conversations
•   Relationships
•   Email
•   Other
The Role of the Librarian

       • Content vs. Container
         – Organize the content regardless of
           container
         – Organization can add more value
           than information itself


       • Organization’s content curator

       • Already organize external content
         – Why not internal content?
KM as Change Management

     It’s not about buying and rolling out
technology, it’s not about giving people new
toys, and it’s not about adding another task
   into the project framework – it’s about
        changing the way people think.
                                 – Knoco Stories Blog
           “Top 7 Reasons why KM Implementations fail”
                                   http://bit.ly/oKUs6N
Must-Haves for Successful KM
• Define KM for your org
• Identify a Champion
• Solidify support from
  management
• Get buy-in from
  affected staff
• Start Small
What Problem will you Solve?

   “At its heart, KM concerns itself with
       solving business problems.”
                – S. Lasteres “Aligning through KM”
                    Information Outlook (June 2011)
Staff Assessment

• Understand staff
  resources needed

• Don’t overpromise

• Are there low-value
  tasks that can stop?
The Right Tools
From Library to KM
eLibrary
Application to Internal Content
                       Online eFiling of court
                       documents directly
                       into DMS




External team wiki
 content moved to
 intranet for easier
   KM staff access
Library to KM via SharePoint
• Packaging research
results

• Displaying electronic
titles grouped into
practice area tabs

• Delivering ongoing BD
research updates

• Linking research
directly into SP
extranets if provided to
your firm
Library to KM via SharePoint
Connecting Repositories
Connecting Repositories
Challenges

• Change Management

• Money

• Staff Resources

• Time
“Do or Do Not, There is NO Try”




                           http://bit.ly/pzm31s
Librarians are from Venus
     IT are from Mars
Measuring Success
KM=Connections
Questions?
                          Thank you!

  Camille Reynolds                  Jaye A. H. Lapachet
Director of Risk Management &       Manager of Library Services
      Information Services        Coblentz, Patch, Duffy & Bass LLP
     Fenwick & West LLP                  San Francisco, CA
       San Francisco, CA
linkedin.com/in/camillereynolds         linkedin.com/in/jlapac

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Taming The Km Monster 9/2012

  • 1. Knowledge Management & Libraries TAMING THE KM MONSTER Jaye A. H. Lapachet & Camille D. Reynolds SLA Legal Division KM Webinar September 26, 2012
  • 3. I want to find THIS top TANK TOP
  • 4. TOP RESULTS: Tank Swim Suits BOTTOM RESULTS: Mesh Jerseys
  • 5. Thinking of new terms –tank –tshirt –top –sleeveless
  • 6. Desperation Search: Tshirt Search Terms: Sleeveless Tank
  • 7. Yay! Some results that look like what I want
  • 9. Lessons • Check synonyms for terms and link them • Consider slang; even unappealing slang • Omit search results the user has already looked at
  • 10. The Evolution of KM in Law Firms KM in the 1990s – Technology Focused – Hype “The Crash” – People & Process Focus – Opportunity for Librarians
  • 11. Knowledge Management: What it IS and IS NOT What is KM? – Capture – Search – Collaboration – Analysis – Process What KM is not – Magic – Technology alone – Easy
  • 12. The River Managing the Flow of Knowledge • CRM InterAction • DMS • Intranet • Group inboxes • Conversations • Relationships • Email • Other
  • 13. The Role of the Librarian • Content vs. Container – Organize the content regardless of container – Organization can add more value than information itself • Organization’s content curator • Already organize external content – Why not internal content?
  • 14. KM as Change Management It’s not about buying and rolling out technology, it’s not about giving people new toys, and it’s not about adding another task into the project framework – it’s about changing the way people think. – Knoco Stories Blog “Top 7 Reasons why KM Implementations fail” http://bit.ly/oKUs6N
  • 15. Must-Haves for Successful KM • Define KM for your org • Identify a Champion • Solidify support from management • Get buy-in from affected staff • Start Small
  • 16. What Problem will you Solve? “At its heart, KM concerns itself with solving business problems.” – S. Lasteres “Aligning through KM” Information Outlook (June 2011)
  • 17. Staff Assessment • Understand staff resources needed • Don’t overpromise • Are there low-value tasks that can stop?
  • 21.
  • 22.
  • 23. Application to Internal Content Online eFiling of court documents directly into DMS External team wiki content moved to intranet for easier KM staff access
  • 24. Library to KM via SharePoint • Packaging research results • Displaying electronic titles grouped into practice area tabs • Delivering ongoing BD research updates • Linking research directly into SP extranets if provided to your firm
  • 25. Library to KM via SharePoint
  • 28.
  • 29. Challenges • Change Management • Money • Staff Resources • Time
  • 30. “Do or Do Not, There is NO Try” http://bit.ly/pzm31s
  • 31. Librarians are from Venus IT are from Mars
  • 34. Questions? Thank you! Camille Reynolds Jaye A. H. Lapachet Director of Risk Management & Manager of Library Services Information Services Coblentz, Patch, Duffy & Bass LLP Fenwick & West LLP San Francisco, CA San Francisco, CA linkedin.com/in/camillereynolds linkedin.com/in/jlapac