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Sustainable Staff Development:
5 Steps to Create a
Culture of Learning
October, 2015
About me Librarian
Trainer
Kixal
California
Crystal Schimpf
crystal@kixal.com
@crystalschimpf
www.kixal.com
Defining a
Culture of Learning
Image credit: http://stephenjgill.typepad.com/performance_improvement_b/2015/02/training-culture-vs-learning-culture.html
Who?
What?
Why?
When?
Visioning Activity
When it comes to learning…
•  Where is your library now?
•  Where do you want to be?
•  What do you want to achieve?
Creating a
Culture of Learning
5 Steps
1
5
4
3
2
Allow Time for Learning1
https://pixabay.com/en/clock-time-alarm-vintage-691143/
Allow Time for Learning1
5-10 minutes
everyday learning
part of performance
Allow Time for Learning1
https://pixabay.com/en/elephant-toy-plush-play-fun-428287/
Allow Time for Learning1
•  Tell staff how much work time they are
allowed to use for learning
•  Ask staff to keep track of when they learn
something “on the fly”
•  Have staff include learning as part of their
performance evaluation & goals
•  Offer incentives for time spent learning
Give Staff a Choice2
https://pixabay.com/en/road-sign-arrows-arrow-direction-64060/
Give Staff a Choice2
goal setting
follow curiosity
self-directed learning
Give Staff a Choice2
https://pixabay.com/en/woman-question-mark-person-decision-687560/
Give Staff a Choice2
•  Ask staff what they want to learn about
•  Suggest they set 1-3 learning goals at a
time
•  Use coaching skills to help staff come up
with ideas
•  Let staff choose specific trainings based
on personal learning preferences
Encourage Sharing3
https://pixabay.com/en/lunch-table-salad-fit-spinach-791697/
Encourage Sharing3
ripple effect
organizational learning
learner’s choice
Encourage Sharing3
Encourage Sharing3
•  Allow for a variety of creative sharing
methods
•  Avoid setting rules around how or what
needs to be shared
•  Create opportunities for sharing at staff
meetings, bulletin boards, etc.
•  Encourage casual sharing of ideas at
service desk
Create Space for Play4
https://pixabay.com/en/lego-toy-pieces-building-creative-286231/
Create Space for Play4
experiment
make mistakes
problem solving
Create Space for Play4
https://pixabay.com/en/integrated-circuit-computer-441291/
Create Space for Play4
•  Let all staff know that play-based learning
is okay
•  Set aside an area for tinkering with
technology, testing tools, and creating
stuff
•  Reflect on mistakes, and discuss what has
been learned or what you would change
•  Actively encourage staff to engage in
project-based learning
Invest in Learning5
https://pixabay.com/en/coins-change-money-currency-cash-952540/
Invest in Learning5
improves services
justifiable cost
part of strategy
Invest in Learning5
https://pixabay.com/en/bush-tomatoes-tomatoes-tomato-shrub-876963/
Invest in Learning5
•  Include learning (time and cost) in funding
requests and grant proposals
•  Talk about learning needs during strategic
planning processes
•  Emphasize the importance of staff
learning in annual reports, grant reports,
and communication with stakeholders
5 Steps
1
5
4
3
2
Invest in Learning
Create Space for Play
Encourage Sharing
Give Staff a Choice
1
2
3
4
5
Allow Time for Learning
Group Activity
Of these 5 steps:
•  Share one your library is doing already.
•  Share one your library needs to improve.
•  Share one your library should try.
Addressing
Challenges
Be persistent
Make a compelling case
Ask why (or why not) 1
2
3
Partner Activity
•  What challenges might you face?
•  How will you address them?
What Next?
Planning Activity
Choose one step you want to improve or try
for the first time at your library.
•  Why did you choose it?
•  Who will you need help from?
•  What is the first thing you will do?
•  When will you start?
•  How will you address possible challenges?
Thank you!
Please stay in touch:
Crystal Schimpf
crystal@kixal.com
@crystalschimpf
www.kixal.com
Resources
•  Stephen Gill, Training Culture vs. Learning Culture, The Performance Improvement Blog,
February 12, 2015.
http://stephenjgill.typepad.com/performance_improvement_b/2015/02/training-culture-vs-
learning-culture.html
•  Daniel Goleman, Playfulness at Work: How to Inspire Innovation, American Management
Association. http://playbook.amanet.org/playfulness-at-work-how-to-inspire-innovation/
•  Developing a Learning Culture: An Infographic, Association for Talent Development, January
26, 2015.
https://www.td.org/Publications/Blogs/Human-Capital-Blog/2015/01/Developing-a-Learning-
Culture-An-Infographic
•  Britt Andreada, 6 Steps to Create a Learning Culture – and Why You Should, Lynda.com, May 5,
2015. http://www.lynda.com/articles/6-steps-to-learning-culture
•  Marcia Conner, Learning Culture Audit, MarciaConner.com.
http://marciaconner.com/assess/learning-culture-audit/
•  Peter Senge, The Fifth Discipline, Doubleday (2016).

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