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STRIKING A BALANCE
Hard and Soft Skills for
Payroll Professionals
© 2018 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans.
All registered trademarks are the property of their respective owners.
Michael Steinitz
Executive Director
Welcome
© 2018 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans.
All registered trademarks are the property of their respective owners.
Today’s focus: YOU
▪ Trends in the Payroll world
▪ Hard skills
▪ Soft skills
▪ Skills in demand
▪ The E.Q. factor
▪ Employing skills in the workplace
▪ Q&A
© 2018 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans.
All registered trademarks are the property of their respective owners.
Employment Trends in Payroll
▪ Growing demand for payroll professionals:
– Overall, hiring is on the rise, increasing
demand for payroll services
– Companies are hiring candidates with
specialized skills rather than generalists
▪ More hard and soft skills are
required for success
Source: What's New in the Ever-Expanding World of Payroll Professionals?
© 2018 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans.
All registered trademarks are the property of their respective owners.
Other Payroll Trends
▪ Higher salaries
▪ Increased complexity
▪ More technical skills needed
© 2018 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans.
All registered trademarks are the property of their respective owners.
What are Hard Skills?
Functional and technical
abilities required
in a profession
© 2018 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans.
All registered trademarks are the property of their respective owners.
What Functional Skills are
Relevant to Payroll Professionals?
▪ Strong mathematical skills
▪ Attention to detail
▪ Proficiency with payroll software and processes
▪ All of these require ability to work quickly under pressure
Source: The Accounting Job Skills You Need to Succeed
© 2018 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans.
All registered trademarks are the property of their respective owners.
Let’s Talk about Technology
▪ Everyone’s jumping on the cloud bandwagon.
▪ Companies are adopting Robotic Process Automation (RPA)
to streamline payroll.
▪ Only someone with experience in and an understanding of
payroll can fill these roles most effectively.
41% of CFOs cite keeping up with technology as the biggest
pressure facing finance and accounting professionals
Source: The Accounting Job Skills You Need to Succeed
© 2018 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans.
All registered trademarks are the property of their respective owners.
What are Soft Skills?
▪ Skills that build relationships with people
▪ Examples include:
– Social graces and interpersonal skills
– Good communication and language
– Management abilities
– Leadership
… and more
© 2018 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans.
All registered trademarks are the property of their respective owners.
What Soft Skills are Relevant for You?
Nontechnical attributes can be key to your advancement.
54% of CFOs value hard
and soft skills equally.
10% of CFOs value soft
skills above hard skills.
Source: The Accounting Job Skills You Need to Succeed
© 2018 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans.
All registered trademarks are the property of their respective owners.
What Soft Skills are Relevant for You?
▪ Communication skills
▪ Customer service skills
▪ Reliability
▪ Trustworthiness and honesty
▪ Leadership and ability to
work with a team
Source: The Accounting Job Skills You Need to Succeed
© 2018 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans.
All registered trademarks are the property of their respective owners.
What Soft Skills are Relevant for You?
▪ Involvement on project teams
▪ Interaction with other departments
▪ Presenting to clients, colleagues
▪ Describing industry-specific
information to general audiences
Source: Take a Hard Look at the Importance of Soft Skills Training
© 2018 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans.
All registered trademarks are the property of their respective owners.
Other Soft Skills in Demand
▪ Collaboration
▪ Leadership
▪ Written and verbal communication
▪ Flexibility
▪ Initiative
▪ Emotional intelligence
© 2018 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans.
All registered trademarks are the property of their respective owners.
Collaboration
▪ Team or group approach is common
▪ Successful collaboration requires:
– Diplomacy
– Tact
– Negotiation
– Willingness to let others lead
– Ability to listen
– Openness to new ideas and approaches
© 2018 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans.
All registered trademarks are the property of their respective owners.
Leadership
▪ Inspire and motivate team members to
successful completion of project
▪ Set an example as someone who adheres to the
highest standards of accuracy and efficiency
▪ Use big-picture perspective to anticipate the
needs of the company
▪ Understand business objectives and priorities
▪ Ability to solve problems is key
© 2018 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans.
All registered trademarks are the property of their respective owners.
Written and Verbal Communication
▪ Explain information relevant to your job.
▪ Inevitably, employees will ask questions about paycheck
deductions and possible errors:
– Be diplomatic
– Provide them with answers if possible
– Reassure them that their issues will be addressed
▪ Make suggestions in meetings and one-on-one
▪ Offer solutions to senior management and others within company
© 2018 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans.
All registered trademarks are the property of their respective owners.
Flexibility
▪ Especially important as new technologies and laws
impact payroll processes
▪ View change not as an obstacle, but as an opportunity to:
– Expand your skill set and take on new responsibilities
– Try out innovative processes
– Learn more effective ways to interact with people
▪ Don’t just respond to change, help bring it about
when it will benefit your company.
© 2018 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans.
All registered trademarks are the property of their respective owners.
Initiative
▪ Immediately assume
ownership of a project
▪ Be proactive in finding
resources and solutions
▪ Propose innovative approaches
▪ Alert executives to issues
or developments that could
impact the company
© 2018 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans.
All registered trademarks are the property of their respective owners.
EQ May Be More Important Than IQ
95% of HR managers
and 99% of workers value
emotional intelligence.*
What is
Emotional Intelligence?
• Rolls all the soft skills into one
• Often expressed as an
emotional quotient (EQ)
Source: Why You Need Emotional Intelligence At Work
© 2018 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans.
All registered trademarks are the property of their respective owners.
When EQ Can Make a Difference
• Fielding employee questions and complaints
• Dealing with employees at all levels, from executives
to office staff and building maintenance workers
• Maintaining confidentiality
• Managing a team
Source: Why You Need Emotional Intelligence At Work
© 2018 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans.
All registered trademarks are the property of their respective owners.
Tips for Improving Your EQ
▪ Keep an eye on
your emotions
▪ Look out for what triggers
negative emotions
▪ Poor self-awareness
can be troublesome
© 2018 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans.
All registered trademarks are the property of their respective owners.
Hard and Soft Skills
for Specific Payroll Jobs
Source: The Accounting Job Skills You Need to Succeed
© 2018 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans.
All registered trademarks are the property of their respective owners.
Skill Sets: The Payroll Clerk
Anyone who receives an accurate paycheck
on time can thank the Payroll Clerk!
• Experience collecting, tracking and processing timekeeping and commission data
• Familiarity with payroll software and databases
• Knowledge of federal and state rules
• Monitoring and correcting payroll discrepancies
• Compiling payroll data for reporting purposes
• Updating payroll information
• Diplomatic communication skills
© 2018 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans.
All registered trademarks are the property of their respective owners.
Skill Sets: The Payroll Administrator
When payroll runs like clockwork, thank the Payroll Administrator!
• Three or more years of experience in payroll at a company with more than 500
employees
• An Associate's Degree in business administration, finance or accounting
• Advanced skills in Word, Excel, database tools and payroll cloud applications
• Understanding transaction flow
• Excellent attention to detail
• Ability to multi-task and work under tight deadlines
• Customer service skills and discretion
© 2018 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans.
All registered trademarks are the property of their respective owners.
Skill Sets: The Payroll Supervisor
When payroll is efficient, accurate and conforms with laws and
compliance mandates, thank the Payroll Supervisor!
• A bachelor’s degree or higher in business administration, finance or accounting
• Knowledge of federal, state, local regulations and
compliance mandates
• Experience with ERP and ADP systems
• Excellent technical skills
• Superior communication, problem-solving and project management skills
• Ability to work with a team as both a manager and contributor
© 2018 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans.
All registered trademarks are the property of their respective owners.
Companies are Investing in Training
CFOs were asked, “How does your company’s professional
development budget for 2017 compare to 2016?”
Source: Companies Helping Employees Hit The Books
Increased significantly in 2017
Increased somewhat in 2017
5%
26%
© 2018 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans.
All registered trademarks are the property of their respective owners.
STRIKING A BALANCE
Hard and Soft Skills for
Payroll Professionals

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Striking a Balance: Hard and Soft Skills for Payroll Professionals

  • 1. STRIKING A BALANCE Hard and Soft Skills for Payroll Professionals
  • 2. © 2018 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans. All registered trademarks are the property of their respective owners. Michael Steinitz Executive Director Welcome
  • 3. © 2018 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans. All registered trademarks are the property of their respective owners. Today’s focus: YOU ▪ Trends in the Payroll world ▪ Hard skills ▪ Soft skills ▪ Skills in demand ▪ The E.Q. factor ▪ Employing skills in the workplace ▪ Q&A
  • 4. © 2018 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans. All registered trademarks are the property of their respective owners. Employment Trends in Payroll ▪ Growing demand for payroll professionals: – Overall, hiring is on the rise, increasing demand for payroll services – Companies are hiring candidates with specialized skills rather than generalists ▪ More hard and soft skills are required for success Source: What's New in the Ever-Expanding World of Payroll Professionals?
  • 5. © 2018 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans. All registered trademarks are the property of their respective owners. Other Payroll Trends ▪ Higher salaries ▪ Increased complexity ▪ More technical skills needed
  • 6. © 2018 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans. All registered trademarks are the property of their respective owners. What are Hard Skills? Functional and technical abilities required in a profession
  • 7. © 2018 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans. All registered trademarks are the property of their respective owners. What Functional Skills are Relevant to Payroll Professionals? ▪ Strong mathematical skills ▪ Attention to detail ▪ Proficiency with payroll software and processes ▪ All of these require ability to work quickly under pressure Source: The Accounting Job Skills You Need to Succeed
  • 8. © 2018 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans. All registered trademarks are the property of their respective owners. Let’s Talk about Technology ▪ Everyone’s jumping on the cloud bandwagon. ▪ Companies are adopting Robotic Process Automation (RPA) to streamline payroll. ▪ Only someone with experience in and an understanding of payroll can fill these roles most effectively. 41% of CFOs cite keeping up with technology as the biggest pressure facing finance and accounting professionals Source: The Accounting Job Skills You Need to Succeed
  • 9. © 2018 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans. All registered trademarks are the property of their respective owners. What are Soft Skills? ▪ Skills that build relationships with people ▪ Examples include: – Social graces and interpersonal skills – Good communication and language – Management abilities – Leadership … and more
  • 10. © 2018 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans. All registered trademarks are the property of their respective owners. What Soft Skills are Relevant for You? Nontechnical attributes can be key to your advancement. 54% of CFOs value hard and soft skills equally. 10% of CFOs value soft skills above hard skills. Source: The Accounting Job Skills You Need to Succeed
  • 11. © 2018 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans. All registered trademarks are the property of their respective owners. What Soft Skills are Relevant for You? ▪ Communication skills ▪ Customer service skills ▪ Reliability ▪ Trustworthiness and honesty ▪ Leadership and ability to work with a team Source: The Accounting Job Skills You Need to Succeed
  • 12. © 2018 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans. All registered trademarks are the property of their respective owners. What Soft Skills are Relevant for You? ▪ Involvement on project teams ▪ Interaction with other departments ▪ Presenting to clients, colleagues ▪ Describing industry-specific information to general audiences Source: Take a Hard Look at the Importance of Soft Skills Training
  • 13. © 2018 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans. All registered trademarks are the property of their respective owners. Other Soft Skills in Demand ▪ Collaboration ▪ Leadership ▪ Written and verbal communication ▪ Flexibility ▪ Initiative ▪ Emotional intelligence
  • 14. © 2018 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans. All registered trademarks are the property of their respective owners. Collaboration ▪ Team or group approach is common ▪ Successful collaboration requires: – Diplomacy – Tact – Negotiation – Willingness to let others lead – Ability to listen – Openness to new ideas and approaches
  • 15. © 2018 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans. All registered trademarks are the property of their respective owners. Leadership ▪ Inspire and motivate team members to successful completion of project ▪ Set an example as someone who adheres to the highest standards of accuracy and efficiency ▪ Use big-picture perspective to anticipate the needs of the company ▪ Understand business objectives and priorities ▪ Ability to solve problems is key
  • 16. © 2018 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans. All registered trademarks are the property of their respective owners. Written and Verbal Communication ▪ Explain information relevant to your job. ▪ Inevitably, employees will ask questions about paycheck deductions and possible errors: – Be diplomatic – Provide them with answers if possible – Reassure them that their issues will be addressed ▪ Make suggestions in meetings and one-on-one ▪ Offer solutions to senior management and others within company
  • 17. © 2018 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans. All registered trademarks are the property of their respective owners. Flexibility ▪ Especially important as new technologies and laws impact payroll processes ▪ View change not as an obstacle, but as an opportunity to: – Expand your skill set and take on new responsibilities – Try out innovative processes – Learn more effective ways to interact with people ▪ Don’t just respond to change, help bring it about when it will benefit your company.
  • 18. © 2018 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans. All registered trademarks are the property of their respective owners. Initiative ▪ Immediately assume ownership of a project ▪ Be proactive in finding resources and solutions ▪ Propose innovative approaches ▪ Alert executives to issues or developments that could impact the company
  • 19. © 2018 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans. All registered trademarks are the property of their respective owners. EQ May Be More Important Than IQ 95% of HR managers and 99% of workers value emotional intelligence.* What is Emotional Intelligence? • Rolls all the soft skills into one • Often expressed as an emotional quotient (EQ) Source: Why You Need Emotional Intelligence At Work
  • 20. © 2018 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans. All registered trademarks are the property of their respective owners. When EQ Can Make a Difference • Fielding employee questions and complaints • Dealing with employees at all levels, from executives to office staff and building maintenance workers • Maintaining confidentiality • Managing a team Source: Why You Need Emotional Intelligence At Work
  • 21. © 2018 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans. All registered trademarks are the property of their respective owners. Tips for Improving Your EQ ▪ Keep an eye on your emotions ▪ Look out for what triggers negative emotions ▪ Poor self-awareness can be troublesome
  • 22. © 2018 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans. All registered trademarks are the property of their respective owners. Hard and Soft Skills for Specific Payroll Jobs Source: The Accounting Job Skills You Need to Succeed
  • 23. © 2018 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans. All registered trademarks are the property of their respective owners. Skill Sets: The Payroll Clerk Anyone who receives an accurate paycheck on time can thank the Payroll Clerk! • Experience collecting, tracking and processing timekeeping and commission data • Familiarity with payroll software and databases • Knowledge of federal and state rules • Monitoring and correcting payroll discrepancies • Compiling payroll data for reporting purposes • Updating payroll information • Diplomatic communication skills
  • 24. © 2018 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans. All registered trademarks are the property of their respective owners. Skill Sets: The Payroll Administrator When payroll runs like clockwork, thank the Payroll Administrator! • Three or more years of experience in payroll at a company with more than 500 employees • An Associate's Degree in business administration, finance or accounting • Advanced skills in Word, Excel, database tools and payroll cloud applications • Understanding transaction flow • Excellent attention to detail • Ability to multi-task and work under tight deadlines • Customer service skills and discretion
  • 25. © 2018 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans. All registered trademarks are the property of their respective owners. Skill Sets: The Payroll Supervisor When payroll is efficient, accurate and conforms with laws and compliance mandates, thank the Payroll Supervisor! • A bachelor’s degree or higher in business administration, finance or accounting • Knowledge of federal, state, local regulations and compliance mandates • Experience with ERP and ADP systems • Excellent technical skills • Superior communication, problem-solving and project management skills • Ability to work with a team as both a manager and contributor
  • 26. © 2018 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans. All registered trademarks are the property of their respective owners. Companies are Investing in Training CFOs were asked, “How does your company’s professional development budget for 2017 compare to 2016?” Source: Companies Helping Employees Hit The Books Increased significantly in 2017 Increased somewhat in 2017 5% 26%
  • 27. © 2018 Robert Half International Inc. An Equal Opportunity Employer M/F/Disability/Veterans. All registered trademarks are the property of their respective owners.
  • 28. STRIKING A BALANCE Hard and Soft Skills for Payroll Professionals