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James Stewart
Head of Technology
Government Digital Service
@jystewart
Wednesday, 13 November 13
James Abley
Technical Architect
Government Digital Service
@jabley
Wednesday, 13 November 13
We’re from the
Government
Digital Service

@jystewart
Wednesday, 13 November 13

GDS
We’re part of
the Cabinet
Office

@jystewart
Wednesday, 13 November 13

GDS
Which sits at
the centre of
the UK’s
national
government
@jystewart
Wednesday, 13 November 13

GDS
We exist because of a
letter...

@jystewart
Wednesday, 13 November 13

GDS
@jabley
Wednesday, 13 November 13

GDS
@jabley
Wednesday, 13 November 13

GDS
@jabley
Wednesday, 13 November 13

GDS
It gave us a plan...

@jabley
Wednesday, 13 November 13

GDS
Create GDS
Fix publishing
Fix transactions
Go wholesale

@jystewart
Wednesday, 13 November 13

GDS
GDS was formed in
November 2011

@jystewart
Wednesday, 13 November 13

GDS
(though really we’d been
there for 5 months by then)

@jystewart
Wednesday, 13 November 13

GDS
Open

@jabley
Wednesday, 13 November 13

GDS
Working in an agile way
@jystewart
Wednesday, 13 November 13

GDS
Multidisciplinary
teams

@jabley
Wednesday, 13 November 13

GDS
Focused on
user needs

@jystewart
Wednesday, 13 November 13

GDS
Our aim is to make services
so good, people prefer to
use them over the
alternatives
@jabley
Wednesday, 13 November 13

GDS
To deliver that we’ve taken
on five big tasks...

@jystewart
Wednesday, 13 November 13

GDS
GOV.UK

@jystewart
Wednesday, 13 November 13

GDS
A single domain for government, the
platform for everything
7m visitors a week, 600 publishers, with
5,000 more coming soon
2,500 code releases in our first year

@jystewart
Wednesday, 13 November 13

GDS
Identity

@jabley
Wednesday, 13 November 13

GDS
World-leading federated identity service
Will provide proof of identity for 45
million users

@jabley
Wednesday, 13 November 13

GDS
Technology

@jystewart
Wednesday, 13 November 13

GDS
Reforming £6.7b technology spend
412,000 staff
First year - £500m savings

@jystewart
Wednesday, 13 November 13

GDS
Measurement

@jabley
Wednesday, 13 November 13

GDS
@jabley
Wednesday, 13 November 13

GDS
Transformation

@jystewart
Wednesday, 13 November 13

GDS
25 of the most
important
transactions in
government

@jystewart
Wednesday, 13 November 13

GDS
@jabley
Wednesday, 13 November 13

GDS
GDS
@jystewart
Wednesday, 13 November 13

GDS
GDS
@jabley
Wednesday, 13 November 13

GDS
GDS
Where to start?
@jystewart
Wednesday, 13 November 13

GDS
@jystewart
James
Wednesday, 13 November 13

GDS
1. Start with needs*
* user needs not government
needs
The design process must start with identifying and
thinking about real user needs. We should design
around those — not around the way the ‘official
process’ is at the moment. We must understand
those needs thoroughly — interrogating data, not
just making assumptions — and we should remember
that what users ask for is not always what they need
https://www.gov.uk/designprinciples#first

@jystewart
Wednesday, 13 November 13

GDS
@jystewart
Wednesday, 13 November 13

GDS
Meet the
“Need-o-tron
5000”
@jystewart
James
Wednesday, 13 November 13

GDS
Not just about
getting data
@jystewart
James
Wednesday, 13 November 13

GDS
 

@jystewart
Wednesday, 13 November 13

 

 

GDS
How do we
think about it?
 

@jystewart
Wednesday, 13 November 13

 

 

GDS
Tools embed
processes
@jystewart
James
Wednesday, 13 November 13

GDS
Need-o-tron:
a tool for a
process
@jystewart
James
Wednesday, 13 November 13

GDS
@jystewart
Wednesday, 13 November 13

GDS
@jystewart
Wednesday, 13 November 13

GDS
@jystewart
Wednesday, 13 November 13

GDS
@jystewart
James
Wednesday, 13 November 13

GDS
This data is
infrastructure
@jystewart
James
Wednesday, 13 November 13

GDS
Create GDS
Fix publishing
Fix transactions
Go wholesale

@jystewart
Wednesday, 13 November 13

GDS
What transactions
does the
government
have?
@jabley
Wednesday, 13 November 13

GDS
Wednesday, 13 November 13
Cost
@jabley
Wednesday, 13 November 13

GDS
20 times
lower than
phone
@jabley
Wednesday, 13 November 13

GDS
30 times
lower than
postal
@jabley
Wednesday, 13 November 13

GDS
50 times
lower than
face-to-face
@jabley
Wednesday, 13 November 13

GDS
Cost is not
the only
motivation
@jabley
Wednesday, 13 November 13

GDS
How well are
these transactions
doing?
@jabley
Wednesday, 13 November 13

GDS
@jabley
Wednesday, 13 November 13

GDS
This gave us
a baseline
@jabley
Wednesday, 13 November 13

GDS
This made us
happy
@jabley
Wednesday, 13 November 13

GDS
Baby steps
@jabley
Wednesday, 13 November 13

GDS
Iterate
@jabley
Wednesday, 13 November 13

GDS
What is the user
need for the
Performance
Platform?
@jabley
Wednesday, 13 November 13

GDS
Transparency
@jabley
Wednesday, 13 November 13

GDS
@jabley
Wednesday, 13 November 13

GDS
Share
@jabley
Wednesday, 13 November 13

GDS
Compare
@jabley
Wednesday, 13 November 13

GDS
@jabley
Wednesday, 13 November 13

GDS
@jabley
Wednesday, 13 November 13

GDS
Provoke
discussion
@jabley
Wednesday, 13 November 13

GDS
@jabley
Wednesday, 13 November 13

GDS
@jabley
Wednesday, 13 November 13

GDS
http://www.hankstruckpictures.com/pix/trucks/len_rogers/2007/01/daf-mail.jpg

@jabley
Wednesday, 13 November 13

GDS
Improve
@jabley
Wednesday, 13 November 13

GDS
Make
decisions
based on data
@jabley
Wednesday, 13 November 13

GDS
Aggregate the
data
@jabley
Wednesday, 13 November 13

GDS
Enable others
to play too
@jabley
Wednesday, 13 November 13

GDS
Be a toolbuilder
@jabley
Wednesday, 13 November 13

GDS
Stories are
important
@jabley
Wednesday, 13 November 13

GDS
@jabley
Wednesday, 13 November 13

GDS
James Stewart
James Abley
Government Digital Service
@jystewart / @jabley
Wednesday, 13 November 13

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