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WHAT
THE
F**K
IS
SOCIAL
MEDIA
NOW?
http://brandinfiltration.com/wtf
FOR THE PAST TWO YEARS,
WE’VE DONE OUR BEST
TO ANSWER
ONE SIMPLE QUESTION...
2
WHAT THE F**K
IS SOCIAL MEDIA?
3 3
OUR PROLIFIC USE
OF ASTERISKS
WAS AIMED
AT DRIVING HOME
THREE CRUCIAL POINTS...
4
SOCIAL MEDIA
IS F**KING
HUGE.
#1.
5
If Facebook
were a country,
it would be
the third most
populated
in the world,
ahead of the
United States.
6
If Facebook
were a country,
it would be
the third most
populated
in the world,
ahead of the
United States.
Only China
& India are
more populated.
6
500 BILLION.The number of minutes spent on Facebook per month.
7
500 BILLION.The number of minutes spent on Facebook per month.
LAST YEAR, THAT NUMBER WAS A MEASLY 150 BILLION. 7
25 BILLION.
The amount of content
(web links, news stories,
blog posts, notes, photos, etc.)
shared each month on Facebook.
8
25 BILLION.
The amount of content
(web links, news stories,
blog posts, notes, photos, etc.)
shared each month on Facebook.
THAT’S MORE THAN 6X
LAST YEAR’S VOLUME.
8
Social media wtf. New Media
500
BILLION.
The number of peer influence
impressions Americans
generate per year
via social media.
9
500
BILLION.
The number of peer influence
impressions Americans
generate per year
via social media.
62% of those impressions
come from Facebook.
9
24
HOURS.The amount of video
uploaded to YouTube
every minute.
10
24
HOURS.The amount of video
uploaded to YouTube
every minute.
THAT’S MORE THAN DOUBLE
LAST YEAR’S VOLUME.
10
2 BILLION.The number of YouTube videos viewed per day.
11
2 BILLION.The number of YouTube videos viewed per day.
THAT’S TWICE
AS MANY
AS LAST YEAR.
11
4 BILLION.The number of images hosted on Flickr.
12
4 BILLION.The number of images hosted on Flickr.
THAT’S 13X MORE THAN THE LIBRARY OF CONGRESS. 12
ONE-THIRD. The proportion of women aged 18-34
who check Facebook when they first
wake up—even before going to the bathroom.
13
NINETY-FIVE.The percentage of companies using LinkedIn
to find and attract employees.
14
NINETY-FIVE.The percentage of companies using LinkedIn
to find and attract employees.
59% use Facebook and 42% use Twitter.
14
1 in 6.The number of marriages last year between
people who met through social media.
15
1 in 6.The number of marriages last year between
people who met through social media.
THAT’S MORE THAN TWICE THE NUMBER OF PEOPLE WHO
MET AT BARS, CLUBS, AND OTHER SOCIAL EVENTS COMBINED.
15
27 MILLION.The average number of “tweets” per day on Twitter.
16
27 MILLION.The average number of “tweets” per day on Twitter.
THAT’S 8X LAST YEAR’S VOLUME.
16
7 HOURS.The time it took for LeBron James to amass
his first 150,000 Twitter followers.
17
7 HOURS.The time it took for LeBron James to amass
his first 150,000 Twitter followers.
It took Bill Gates 8 hours to reach 100,000.
17
SOCIAL MEDIA
IS F**KING
AWESOME.
#2.
18
http://mostawesomestthingever.com/
19
http://www.youtube.com/blendtec
20
http://www.ted.com
21
22
http://sadkeanu.tumblr.com/
22
http://sadkeanu.tumblr.com/
22
http://sadkeanu.tumblr.com/
22
http://sadkeanu.tumblr.com/
SOCIAL MEDIA
IS F**KING
OVER.
#3.
http://mashable.com/2010/07/06/prince-the-internet-is-over
23
WAIT.
THAT’S F**KING CRAZY TALK.
SOCIAL MEDIA IS
DEFINITELY NOT OVER.
*Regardless of what the Artist Formerly Known as Relevant has to say about it.
*
24
25
After 23 years and hundreds of millions
of dollars spent on Super Bowl ads,
one of the world’s biggest brands
shifted gears in 2010 by opting out
of the Super Bowl and pouring
1/3 of its annual marketing budget
into a cause-driven social marketing
campaign called The Refresh Project.
http://www.refresheverything.com/
25
Time,May2009“
At the President’s urging and by his example, the
entire Federal Government has bounded into the
world of social-networking. Twenty-five agencies now
have YouTube channels. The Library of Congress has
begun posting thousands of free historical photos on
Flickr. In the past week alone, about thirty agencies,
including the White House have joined Facebook.”
26
27
In 2010, Ford kicked off The Fiesta Movement,
a social media campaign in which they literally
handed 100 young influencers the keys to a
Ford Fiesta, asking them only to engage in
monthly “missions” and to document and share
these missions via social media. After
generating 31,000 pieces of original content,
tens of millions of media impressions, and a
slew of high-profile media coverage, The Fiesta
Movement achieved what was once unthinkable:
making 60% of the public aware of a car that
hadn’t yet even debuted in the US—without
spending a dime on traditional media.
http://www.fiestamovement2.com/ 27
28
Even the U.S. military is kicking some serious
social media butt: actively using Facebook,
YouTube, Flickr, and Twitter to not only recruit
the next generation of soldiers, but to support
them in sharing their stories.
http://www.goarmy.com/ 28
“
Kids are leading the world’s transition to digital media.
This is in part because kids aren’t afraid of technology
and in part because kids haven’t spent years getting
used to anything else.
So if you want a sense
of where the world’s
media habits
are headed,
it makes sense
to watch
what kids
are doing.”
Generation M2:
Media in the Lives of 8- to 18-Year-Olds,
Kaiser Family Foundation
January 2010
29
“
Kids are leading the world’s transition to digital media.
This is in part because kids aren’t afraid of technology
and in part because kids haven’t spent years getting
used to anything else.
So if you want a sense
of where the world’s
media habits
are headed,
it makes sense
to watch
what kids
are doing.”
Generation M2:
Media in the Lives of 8- to 18-Year-Olds,
Kaiser Family Foundation
January 2010
P.S.
29
“
Kids are leading the world’s transition to digital media.
This is in part because kids aren’t afraid of technology
and in part because kids haven’t spent years getting
used to anything else.
So if you want a sense
of where the world’s
media habits
are headed,
it makes sense
to watch
what kids
are doing.”
Generation M2:
Media in the Lives of 8- to 18-Year-Olds,
Kaiser Family Foundation
January 2010
P.S.
MORE THAN HALF OF THE HUMAN
RACE IS UNDER THE AGE OF 30.
29
“
Kids are leading the world’s transition to digital media.
This is in part because kids aren’t afraid of technology
and in part because kids haven’t spent years getting
used to anything else.
So if you want a sense
of where the world’s
media habits
are headed,
it makes sense
to watch
what kids
are doing.”
Generation M2:
Media in the Lives of 8- to 18-Year-Olds,
Kaiser Family Foundation
January 2010
P.S.
MORE THAN HALF OF THE HUMAN
RACE IS UNDER THE AGE OF 30.
THEY’VE NEVER KNOWN LIFE
WITHOUT THE INTERNET.
29
“
Kids are leading the world’s transition to digital media.
This is in part because kids aren’t afraid of technology
and in part because kids haven’t spent years getting
used to anything else.
So if you want a sense
of where the world’s
media habits
are headed,
it makes sense
to watch
what kids
are doing.”
Generation M2:
Media in the Lives of 8- to 18-Year-Olds,
Kaiser Family Foundation
January 2010
P.S.
MORE THAN HALF OF THE HUMAN
RACE IS UNDER THE AGE OF 30.
THEY’VE NEVER KNOWN LIFE
WITHOUT THE INTERNET.
GUESS HOW THEY FEEL
ABOUT SOCIAL MEDIA?29
WE THINK IT’S SAFE
TO SAY THAT IN 2010,
THE QUESTION IS
NO LONGER
“WHAT THE F**K
IS SOCIAL MEDIA?”
IT’S...
30
WHAT THE F**K
IS SOCIAL MEDIA
NOW?
31
It is the source of news, it is the connector to the giant multi-celled
organism called planet Earth. As time goes on, social media is my home
on the internet. It is my home page, the place where I spend the most time.
It is where I do business. It is where I hang out with friends.
It’s where I find out about new movies, television and other products.
It is my diary. Looking back on my wall, I have a history that is far richer
than any diary or journal.”
Social media is the ongoing
conversation of the planet.
“Kurt Sonderegger, VP Marketing, Ploom, http://www.ploom.com
32
Social media is the vehicle
by which men have finally
decided it’s cool—and
valuable—to open up,
share, make friends and
have conversations.
(Women have know this
for eons.)”
DianeHessan,CEO,Communispace
http://Communispace.com
“
33
The average Facebook user age
continues to rise. It’s not just for kids
anymore.
It moves the media mouthpiece
and content distribution into the
hands of the public.”
EmilyWhite,Co-Founder,WhitesmithEntertainment
http://whitesmithent.com
“
Social media is
the mainstream.
34
Social media
is like water. 
“On its own, water does some cool
things, but when combined with
other compounds it enabled the
evolution of all forms of life. 
Social media on its own is nice, but
when combined with other tools,
it is enabling everything to evolve,
from communications to business
to politics to marketing.”
Mike Volpe, VP Marketing, HubSpot, http://www.hubspot.com 35
Social media is
the best way to
reach your
most influential
customers, and
the only way to
reach your
most cynical
ones.”
“
Michael Troiano
Principal
Holland-Mark
http://troiano.me
36
DavidArmano,SVP,EdelmanDigital,http://darmano.typepad.com
“Social media is the crack cocaine
of the Internet. We want it, we need it,
and we go into withdrawal when we don't get enough of it.”
37
Nothing because social
media has become like air to
the people who use its
various forms regularly. It's not
"social media" - it's simply
letting my friends know what
I'm doing/thinking/wishing/
etc. through a digital means.
Everything because as more
people are armed with web-
enabled smartphones, there's
nothing that can't quickly be
shared with a broad group of
people.
Governments and big
businesses have CCTV; the
people have camera
phones.”
PaulIsakson,Co-Founder,Thinkers&Makers
Http://paulisakson.typepad.com
“
Social media is everything
and nothing.
38
Social media... is a way of thinking...
It’s not about sales, or ads, or click-
through rates. It’s about pursuing
relationships and fostering
communities of consumers.
It’s about rethinking how
you make plans when
your customers are in
the center and in control.
“
Paul Adams
Senior User Experience Researcher
Google
http://thinkoutsidein.com/blog
39
It’s just now reached such a critical mass,
it’s too hard to ignore.
You don’t want to be ‘that guy’
or ‘that brand’ who refuses to adapt
to change and loses touch with reality.”
“Social media is
the same today
as it was yesterday.
40
Julia Roy
Senior Manager, New Media
Coach, Inc.
http://juliaroy.com
Now social media IS media.
And like all media it is at risk of getting corrupted, polluted, overly commercial,
politicized and too powerful. It is up to all of us to prevent that from happening.”
Shiv Singh,
Director Digital Engagement
& Social Media
PepsiCo.
http://goingsocialnow.com
“
41
SOCIAL MEDIA IS
DRAMATICALLY
LEVELING THE PLAYING FIELD
& CONNECTING US LIKE
NEVER BE-F**KING-FORE.
42
Nestle Caves to
Activist Pressure
on Palm Oil
Mongabay.com, May 17, 2010
“
After a two month campaign against
Nestle for its use of palm oil linked to
rainforest destruction spearheaded by
Greenpeace, the food giant has given
in to activists' demands. The Swiss-
based company announced today in
Malaysia that it will partner with the
Forest Trust, an international non-
profit organization, to rid its supply
chain of any sources involved in the
destruction of rainforests.”
43
After the election in Iran, cries of protest from supporters of
opposition candidate Mir-Hossein Mousavi arose in all possible
media, but the loudest cries were heard in
a medium that didn't even exist the last
time Iran had an election.”
“Iran Protests: Twitter, the Medium of the Movement, Time, June 17, 2009
44 43
http://www.twitter.com/BPGlobalPR 45
BP’s official Twitter account:
16,000 followers.
http://www.twitter.com/BPGlobalPR 45
Satirical (anonymously-run)
BP Twitter account:
180,000 followers.
BP’s official Twitter account:
16,000 followers.
http://www.twitter.com/BPGlobalPR 45
Satirical (anonymously-run)
BP Twitter account:
180,000 followers.
BP’s official Twitter account:
16,000 followers.
http://www.twitter.com/BPGlobalPR 45
So what is the point of all this?  The point
is, FORGET YOUR BRAND.  You don't
own it because it is literally nothing. 
You can spend all sorts of time and money
trying to manufacture public opinion,
but ultimately, that's up to the public,
now isn't it?”
—“Leroy Stick,” the anonymous mystery man behind @BPGlobalPR
“
After the election in Iran, cries of protest
from supporters of opposition candidate
Mir-Hossein Mousavi arose in all possible
media, but the loudest cries were heard
in a medium that didn't even exist the
last time Iran had an election.”
“Iran Protests: Twitter, the Medium of the Movement, Time, June 17, 2009
http://www.youtube.com/user/juicystar07
46
After the election in Iran, cries of protest
from supporters of opposition candidate
Mir-Hossein Mousavi arose in all possible
media, but the loudest cries were heard
in a medium that didn't even exist the
last time Iran had an election.”
“Iran Protests: Twitter, the Medium of the Movement, Time, June 17, 2009
We're still in the process
of picking ourselves up off
the floor after witnessing
first hand the fact that a
sixteen-year-old YouTuber
can deliver us three times
the traffic in a couple of
days that some excellent
traditional media coverage
has over five months.
Juicystar07 and new
media, we love you!”
—Michael Fox, CEO, Shoes of Prey,
blogging about how 16yo Blair
Fowler (aka Juicystar07)’s video
promoting their design-your-own-
shoes website became the #1 most
commented on and #5 most viewed
video worldwide on YouTube.
“
http://www.youtube.com/user/juicystar07
46
47
Never has so much
money been raised for
relief so soon after a disaster.
This is a watershed moment.
It’s historic.””
—Albe Angel, Founder and CEO
of Give On the Go, in response to
the outpouring of aid that occurred
via mobile and social media channels
immediately following the 7.2
magnitude earthquake that devastated
Port Au Prince, Haiti. Just two days
after the earthquake, the American
Red Cross had raised over $5 million
from over 500,000 mobile phone users.
“
http://hope140.org/haiti/
47
Concurrently watching TV
and tweeting is like being
an armchair referee
surrounded by a fire
hydrant of intoxicatingly
emotional, uncensored
textual grunts. It...
screams the
word “global”
louder
than the U.N.”
“
48
—Pete Blackshaw, EVP of Neilsen
Online Digital Strategic Services in a
recent Advertising Age article titled
“The World Cup of Social Media.”
IN FACT,
SOCIAL MEDIA IS
REDEFINING
VIRTUALLY
F**KING
EVERYTHING,
INCLUDING
(BUT NOT LIMITED TO)...
49
HOW WE WORK.
50
HOW WE PLAY.
51
HOW WE LEARN.
52
HOW WE SHARE.
53
HOW WE DISCOVER.
54
HOW WE CREATE.
55
HOW WE COMPLAIN.
56
HOW WE CELEBRATE.
57
HOW WE MOURN.
58
HOW WE APPLAUD.
59
HOW WE INFLUENCE.
60
HOW WE COLLABORATE.
61
HOW WE INVESTIGATE.
62
HOW WE EVALUATE.
63
AND EVEN HOW WE...
64
65
ALL MEDIAIS NOW SOCIAL MEDIA.
YET THE BASIC RULES
REMAIN THE SAME.
66
RULE #1:
LISTEN
67
RULE #2:
ENGAGE
68
RULE #3:
BE REAL.
69
RULE #4:
BE
RESPECTFUL. 70
RULE #5:
HAVE FUN.
71
IF YOU HAVEN’T GOTTEN
ON THE TRAIN YET,
DON’T WORRY. YOU WILL.
PRETTY SOON,
YOU’LL HAVE TO.
72
“Media is how you know when and where your
friend's birthday party is. Media is how you know
what's happening in Tehran, who's in charge in
Tegucigalpa, or the price of tea in China.
Media is how you know why Kierkegaard
disagreed with Hegel. Media is how you know
about anything more than ten yards away.
All these things used to be separated into public
media (like visual or print communications made
by a small group of professionals) and personal
media (like letters and phone calls made by
ordinary citizens). Now those two
modes have fused.
Media is the connective
tissue of society.
Clay Shirky, Cognitive Surplus, 2010
73
*For now. 74
*
ANYWAY,
THAT’S PRETTY MUCH
ALL WE HAVE TO SAY
ABOUT SOCIAL MEDIA.
BUT WE’D REALLY LOVE
TO HEAR WHAT
YOU
HAVE TO SAY ABOUT IT.
*
75*Go to http://brandinfiltration.com/wtf and tell us!
TELL US
WHAT
YOU
THINK:
Espresso
http://brandinfiltration.com/WTF
TORONTO
e: jacquelyn@brandinfiltration.com
t: @infiltrators
BOSTON
e: marta@brandinfiltration.com
t: @mzkagan
76
SLIDE SOURCES SLIDE SOURCES
6 - 7 DATA: Facebook - http://bit.ly/12oAN 25 DATA: AdAge - http://bit.ly/cKFal6
8
DATA: Facebook - http://bit.ly/12oAN
IMAGE: Hillary Stein on Flickr - http://bit.ly/crV5fH
26
DATA: Time Magazine - http://bit.ly/wNHR4
IMAGE: The White House on Flickr - http://bit.ly/9YqfWt
9 DATA: Forrester Research - http://bit.ly/dsG91J 27 DATA: Business Wire - http://bit.ly/cG5zwy
10 DATA: Youtube - http://bit.ly/H424X 29
DATA: Business Insider - http://bit.ly/9niEVi
DATA: U.S. Census Bureau - http://bit.ly/y7zle
11
DATA: Youtube - http://bit.ly/H424X
IMAGE: ๑ Adam on Flickr - http://bit.ly/bTPVPX
43 QUOTE: Mongabay.com - http://bit.ly/axG7cz
12 DATA: Flickr - http://bit.ly/6FgBJ 44
QUOTE: Time Magazine - http://bit.ly/bTnqHD
IMAGE: Hamed Saber on Flickr - http://bit.ly/d8pQ5B
13 DATA: Mashable - http://bit.ly/aiTfEs 45 QUOTE: Huffington Post - http://huff.to/d0CjDm
14
DATA: Marketwire - http://bit.ly/aqDctI
IMAGE: Balakov on Flickr - http://bit.ly/djoz76
46 QUOTE: 22Michaels.com - http://bit.ly/9PyTt7
15 DATA: Neatorama - http://bit.ly/aLI3sc 47 QUOTE: ABC News - http://bit.ly/6c89sQ
16
DATA: Royal Pingdom - http://bit.ly/5zIadJ
IMAGE: Mickipedia on Flickr - http://bit.ly/d9sAAd
48
QUOTE: AdAge - http://bit.ly/ctYLlL
IMAGE: Crystian Cruz on Flickr - http://bit.ly/bei3j7
17 DATA: Mashable - http://bit.ly/9vKCaa 65 IMAGE: Durex
23
DATA: Mashable - http://bit.ly/aDUfQ3
IMAGE: Rolling Stone
73
QUOTE: “Cognitive Surplus” by Clay Shirky
IMAGE: Dominik Schwind on Flickr - http://bit.ly/bkEKBc
77
CREDITS
All photos in this presentation were purchase on iStockPhoto.com except where noted below.

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Social media wtf. New Media

  • 2. FOR THE PAST TWO YEARS, WE’VE DONE OUR BEST TO ANSWER ONE SIMPLE QUESTION... 2
  • 3. WHAT THE F**K IS SOCIAL MEDIA? 3 3
  • 4. OUR PROLIFIC USE OF ASTERISKS WAS AIMED AT DRIVING HOME THREE CRUCIAL POINTS... 4
  • 6. If Facebook were a country, it would be the third most populated in the world, ahead of the United States. 6
  • 7. If Facebook were a country, it would be the third most populated in the world, ahead of the United States. Only China & India are more populated. 6
  • 8. 500 BILLION.The number of minutes spent on Facebook per month. 7
  • 9. 500 BILLION.The number of minutes spent on Facebook per month. LAST YEAR, THAT NUMBER WAS A MEASLY 150 BILLION. 7
  • 10. 25 BILLION. The amount of content (web links, news stories, blog posts, notes, photos, etc.) shared each month on Facebook. 8
  • 11. 25 BILLION. The amount of content (web links, news stories, blog posts, notes, photos, etc.) shared each month on Facebook. THAT’S MORE THAN 6X LAST YEAR’S VOLUME. 8
  • 13. 500 BILLION. The number of peer influence impressions Americans generate per year via social media. 9
  • 14. 500 BILLION. The number of peer influence impressions Americans generate per year via social media. 62% of those impressions come from Facebook. 9
  • 15. 24 HOURS.The amount of video uploaded to YouTube every minute. 10
  • 16. 24 HOURS.The amount of video uploaded to YouTube every minute. THAT’S MORE THAN DOUBLE LAST YEAR’S VOLUME. 10
  • 17. 2 BILLION.The number of YouTube videos viewed per day. 11
  • 18. 2 BILLION.The number of YouTube videos viewed per day. THAT’S TWICE AS MANY AS LAST YEAR. 11
  • 19. 4 BILLION.The number of images hosted on Flickr. 12
  • 20. 4 BILLION.The number of images hosted on Flickr. THAT’S 13X MORE THAN THE LIBRARY OF CONGRESS. 12
  • 21. ONE-THIRD. The proportion of women aged 18-34 who check Facebook when they first wake up—even before going to the bathroom. 13
  • 22. NINETY-FIVE.The percentage of companies using LinkedIn to find and attract employees. 14
  • 23. NINETY-FIVE.The percentage of companies using LinkedIn to find and attract employees. 59% use Facebook and 42% use Twitter. 14
  • 24. 1 in 6.The number of marriages last year between people who met through social media. 15
  • 25. 1 in 6.The number of marriages last year between people who met through social media. THAT’S MORE THAN TWICE THE NUMBER OF PEOPLE WHO MET AT BARS, CLUBS, AND OTHER SOCIAL EVENTS COMBINED. 15
  • 26. 27 MILLION.The average number of “tweets” per day on Twitter. 16
  • 27. 27 MILLION.The average number of “tweets” per day on Twitter. THAT’S 8X LAST YEAR’S VOLUME. 16
  • 28. 7 HOURS.The time it took for LeBron James to amass his first 150,000 Twitter followers. 17
  • 29. 7 HOURS.The time it took for LeBron James to amass his first 150,000 Twitter followers. It took Bill Gates 8 hours to reach 100,000. 17
  • 39. WAIT. THAT’S F**KING CRAZY TALK. SOCIAL MEDIA IS DEFINITELY NOT OVER. *Regardless of what the Artist Formerly Known as Relevant has to say about it. * 24
  • 40. 25
  • 41. After 23 years and hundreds of millions of dollars spent on Super Bowl ads, one of the world’s biggest brands shifted gears in 2010 by opting out of the Super Bowl and pouring 1/3 of its annual marketing budget into a cause-driven social marketing campaign called The Refresh Project. http://www.refresheverything.com/ 25
  • 42. Time,May2009“ At the President’s urging and by his example, the entire Federal Government has bounded into the world of social-networking. Twenty-five agencies now have YouTube channels. The Library of Congress has begun posting thousands of free historical photos on Flickr. In the past week alone, about thirty agencies, including the White House have joined Facebook.” 26
  • 43. 27
  • 44. In 2010, Ford kicked off The Fiesta Movement, a social media campaign in which they literally handed 100 young influencers the keys to a Ford Fiesta, asking them only to engage in monthly “missions” and to document and share these missions via social media. After generating 31,000 pieces of original content, tens of millions of media impressions, and a slew of high-profile media coverage, The Fiesta Movement achieved what was once unthinkable: making 60% of the public aware of a car that hadn’t yet even debuted in the US—without spending a dime on traditional media. http://www.fiestamovement2.com/ 27
  • 45. 28
  • 46. Even the U.S. military is kicking some serious social media butt: actively using Facebook, YouTube, Flickr, and Twitter to not only recruit the next generation of soldiers, but to support them in sharing their stories. http://www.goarmy.com/ 28
  • 47. “ Kids are leading the world’s transition to digital media. This is in part because kids aren’t afraid of technology and in part because kids haven’t spent years getting used to anything else. So if you want a sense of where the world’s media habits are headed, it makes sense to watch what kids are doing.” Generation M2: Media in the Lives of 8- to 18-Year-Olds, Kaiser Family Foundation January 2010 29
  • 48. “ Kids are leading the world’s transition to digital media. This is in part because kids aren’t afraid of technology and in part because kids haven’t spent years getting used to anything else. So if you want a sense of where the world’s media habits are headed, it makes sense to watch what kids are doing.” Generation M2: Media in the Lives of 8- to 18-Year-Olds, Kaiser Family Foundation January 2010 P.S. 29
  • 49. “ Kids are leading the world’s transition to digital media. This is in part because kids aren’t afraid of technology and in part because kids haven’t spent years getting used to anything else. So if you want a sense of where the world’s media habits are headed, it makes sense to watch what kids are doing.” Generation M2: Media in the Lives of 8- to 18-Year-Olds, Kaiser Family Foundation January 2010 P.S. MORE THAN HALF OF THE HUMAN RACE IS UNDER THE AGE OF 30. 29
  • 50. “ Kids are leading the world’s transition to digital media. This is in part because kids aren’t afraid of technology and in part because kids haven’t spent years getting used to anything else. So if you want a sense of where the world’s media habits are headed, it makes sense to watch what kids are doing.” Generation M2: Media in the Lives of 8- to 18-Year-Olds, Kaiser Family Foundation January 2010 P.S. MORE THAN HALF OF THE HUMAN RACE IS UNDER THE AGE OF 30. THEY’VE NEVER KNOWN LIFE WITHOUT THE INTERNET. 29
  • 51. “ Kids are leading the world’s transition to digital media. This is in part because kids aren’t afraid of technology and in part because kids haven’t spent years getting used to anything else. So if you want a sense of where the world’s media habits are headed, it makes sense to watch what kids are doing.” Generation M2: Media in the Lives of 8- to 18-Year-Olds, Kaiser Family Foundation January 2010 P.S. MORE THAN HALF OF THE HUMAN RACE IS UNDER THE AGE OF 30. THEY’VE NEVER KNOWN LIFE WITHOUT THE INTERNET. GUESS HOW THEY FEEL ABOUT SOCIAL MEDIA?29
  • 52. WE THINK IT’S SAFE TO SAY THAT IN 2010, THE QUESTION IS NO LONGER “WHAT THE F**K IS SOCIAL MEDIA?” IT’S... 30
  • 53. WHAT THE F**K IS SOCIAL MEDIA NOW? 31
  • 54. It is the source of news, it is the connector to the giant multi-celled organism called planet Earth. As time goes on, social media is my home on the internet. It is my home page, the place where I spend the most time. It is where I do business. It is where I hang out with friends. It’s where I find out about new movies, television and other products. It is my diary. Looking back on my wall, I have a history that is far richer than any diary or journal.” Social media is the ongoing conversation of the planet. “Kurt Sonderegger, VP Marketing, Ploom, http://www.ploom.com 32
  • 55. Social media is the vehicle by which men have finally decided it’s cool—and valuable—to open up, share, make friends and have conversations. (Women have know this for eons.)” DianeHessan,CEO,Communispace http://Communispace.com “ 33
  • 56. The average Facebook user age continues to rise. It’s not just for kids anymore. It moves the media mouthpiece and content distribution into the hands of the public.” EmilyWhite,Co-Founder,WhitesmithEntertainment http://whitesmithent.com “ Social media is the mainstream. 34
  • 57. Social media is like water.  “On its own, water does some cool things, but when combined with other compounds it enabled the evolution of all forms of life.  Social media on its own is nice, but when combined with other tools, it is enabling everything to evolve, from communications to business to politics to marketing.” Mike Volpe, VP Marketing, HubSpot, http://www.hubspot.com 35
  • 58. Social media is the best way to reach your most influential customers, and the only way to reach your most cynical ones.” “ Michael Troiano Principal Holland-Mark http://troiano.me 36
  • 59. DavidArmano,SVP,EdelmanDigital,http://darmano.typepad.com “Social media is the crack cocaine of the Internet. We want it, we need it, and we go into withdrawal when we don't get enough of it.” 37
  • 60. Nothing because social media has become like air to the people who use its various forms regularly. It's not "social media" - it's simply letting my friends know what I'm doing/thinking/wishing/ etc. through a digital means. Everything because as more people are armed with web- enabled smartphones, there's nothing that can't quickly be shared with a broad group of people. Governments and big businesses have CCTV; the people have camera phones.” PaulIsakson,Co-Founder,Thinkers&Makers Http://paulisakson.typepad.com “ Social media is everything and nothing. 38
  • 61. Social media... is a way of thinking... It’s not about sales, or ads, or click- through rates. It’s about pursuing relationships and fostering communities of consumers. It’s about rethinking how you make plans when your customers are in the center and in control. “ Paul Adams Senior User Experience Researcher Google http://thinkoutsidein.com/blog 39
  • 62. It’s just now reached such a critical mass, it’s too hard to ignore. You don’t want to be ‘that guy’ or ‘that brand’ who refuses to adapt to change and loses touch with reality.” “Social media is the same today as it was yesterday. 40 Julia Roy Senior Manager, New Media Coach, Inc. http://juliaroy.com
  • 63. Now social media IS media. And like all media it is at risk of getting corrupted, polluted, overly commercial, politicized and too powerful. It is up to all of us to prevent that from happening.” Shiv Singh, Director Digital Engagement & Social Media PepsiCo. http://goingsocialnow.com “ 41
  • 64. SOCIAL MEDIA IS DRAMATICALLY LEVELING THE PLAYING FIELD & CONNECTING US LIKE NEVER BE-F**KING-FORE. 42
  • 65. Nestle Caves to Activist Pressure on Palm Oil Mongabay.com, May 17, 2010 “ After a two month campaign against Nestle for its use of palm oil linked to rainforest destruction spearheaded by Greenpeace, the food giant has given in to activists' demands. The Swiss- based company announced today in Malaysia that it will partner with the Forest Trust, an international non- profit organization, to rid its supply chain of any sources involved in the destruction of rainforests.” 43
  • 66. After the election in Iran, cries of protest from supporters of opposition candidate Mir-Hossein Mousavi arose in all possible media, but the loudest cries were heard in a medium that didn't even exist the last time Iran had an election.” “Iran Protests: Twitter, the Medium of the Movement, Time, June 17, 2009 44 43
  • 68. BP’s official Twitter account: 16,000 followers. http://www.twitter.com/BPGlobalPR 45
  • 69. Satirical (anonymously-run) BP Twitter account: 180,000 followers. BP’s official Twitter account: 16,000 followers. http://www.twitter.com/BPGlobalPR 45
  • 70. Satirical (anonymously-run) BP Twitter account: 180,000 followers. BP’s official Twitter account: 16,000 followers. http://www.twitter.com/BPGlobalPR 45 So what is the point of all this?  The point is, FORGET YOUR BRAND.  You don't own it because it is literally nothing.  You can spend all sorts of time and money trying to manufacture public opinion, but ultimately, that's up to the public, now isn't it?” —“Leroy Stick,” the anonymous mystery man behind @BPGlobalPR “
  • 71. After the election in Iran, cries of protest from supporters of opposition candidate Mir-Hossein Mousavi arose in all possible media, but the loudest cries were heard in a medium that didn't even exist the last time Iran had an election.” “Iran Protests: Twitter, the Medium of the Movement, Time, June 17, 2009 http://www.youtube.com/user/juicystar07 46
  • 72. After the election in Iran, cries of protest from supporters of opposition candidate Mir-Hossein Mousavi arose in all possible media, but the loudest cries were heard in a medium that didn't even exist the last time Iran had an election.” “Iran Protests: Twitter, the Medium of the Movement, Time, June 17, 2009 We're still in the process of picking ourselves up off the floor after witnessing first hand the fact that a sixteen-year-old YouTuber can deliver us three times the traffic in a couple of days that some excellent traditional media coverage has over five months. Juicystar07 and new media, we love you!” —Michael Fox, CEO, Shoes of Prey, blogging about how 16yo Blair Fowler (aka Juicystar07)’s video promoting their design-your-own- shoes website became the #1 most commented on and #5 most viewed video worldwide on YouTube. “ http://www.youtube.com/user/juicystar07 46
  • 73. 47
  • 74. Never has so much money been raised for relief so soon after a disaster. This is a watershed moment. It’s historic.”” —Albe Angel, Founder and CEO of Give On the Go, in response to the outpouring of aid that occurred via mobile and social media channels immediately following the 7.2 magnitude earthquake that devastated Port Au Prince, Haiti. Just two days after the earthquake, the American Red Cross had raised over $5 million from over 500,000 mobile phone users. “ http://hope140.org/haiti/ 47
  • 75. Concurrently watching TV and tweeting is like being an armchair referee surrounded by a fire hydrant of intoxicatingly emotional, uncensored textual grunts. It... screams the word “global” louder than the U.N.” “ 48 —Pete Blackshaw, EVP of Neilsen Online Digital Strategic Services in a recent Advertising Age article titled “The World Cup of Social Media.”
  • 76. IN FACT, SOCIAL MEDIA IS REDEFINING VIRTUALLY F**KING EVERYTHING, INCLUDING (BUT NOT LIMITED TO)... 49
  • 91. AND EVEN HOW WE... 64
  • 92. 65
  • 93. ALL MEDIAIS NOW SOCIAL MEDIA. YET THE BASIC RULES REMAIN THE SAME. 66
  • 99. IF YOU HAVEN’T GOTTEN ON THE TRAIN YET, DON’T WORRY. YOU WILL. PRETTY SOON, YOU’LL HAVE TO. 72
  • 100. “Media is how you know when and where your friend's birthday party is. Media is how you know what's happening in Tehran, who's in charge in Tegucigalpa, or the price of tea in China. Media is how you know why Kierkegaard disagreed with Hegel. Media is how you know about anything more than ten yards away. All these things used to be separated into public media (like visual or print communications made by a small group of professionals) and personal media (like letters and phone calls made by ordinary citizens). Now those two modes have fused. Media is the connective tissue of society. Clay Shirky, Cognitive Surplus, 2010 73
  • 101. *For now. 74 * ANYWAY, THAT’S PRETTY MUCH ALL WE HAVE TO SAY ABOUT SOCIAL MEDIA.
  • 102. BUT WE’D REALLY LOVE TO HEAR WHAT YOU HAVE TO SAY ABOUT IT. * 75*Go to http://brandinfiltration.com/wtf and tell us!
  • 104. SLIDE SOURCES SLIDE SOURCES 6 - 7 DATA: Facebook - http://bit.ly/12oAN 25 DATA: AdAge - http://bit.ly/cKFal6 8 DATA: Facebook - http://bit.ly/12oAN IMAGE: Hillary Stein on Flickr - http://bit.ly/crV5fH 26 DATA: Time Magazine - http://bit.ly/wNHR4 IMAGE: The White House on Flickr - http://bit.ly/9YqfWt 9 DATA: Forrester Research - http://bit.ly/dsG91J 27 DATA: Business Wire - http://bit.ly/cG5zwy 10 DATA: Youtube - http://bit.ly/H424X 29 DATA: Business Insider - http://bit.ly/9niEVi DATA: U.S. Census Bureau - http://bit.ly/y7zle 11 DATA: Youtube - http://bit.ly/H424X IMAGE: ๑ Adam on Flickr - http://bit.ly/bTPVPX 43 QUOTE: Mongabay.com - http://bit.ly/axG7cz 12 DATA: Flickr - http://bit.ly/6FgBJ 44 QUOTE: Time Magazine - http://bit.ly/bTnqHD IMAGE: Hamed Saber on Flickr - http://bit.ly/d8pQ5B 13 DATA: Mashable - http://bit.ly/aiTfEs 45 QUOTE: Huffington Post - http://huff.to/d0CjDm 14 DATA: Marketwire - http://bit.ly/aqDctI IMAGE: Balakov on Flickr - http://bit.ly/djoz76 46 QUOTE: 22Michaels.com - http://bit.ly/9PyTt7 15 DATA: Neatorama - http://bit.ly/aLI3sc 47 QUOTE: ABC News - http://bit.ly/6c89sQ 16 DATA: Royal Pingdom - http://bit.ly/5zIadJ IMAGE: Mickipedia on Flickr - http://bit.ly/d9sAAd 48 QUOTE: AdAge - http://bit.ly/ctYLlL IMAGE: Crystian Cruz on Flickr - http://bit.ly/bei3j7 17 DATA: Mashable - http://bit.ly/9vKCaa 65 IMAGE: Durex 23 DATA: Mashable - http://bit.ly/aDUfQ3 IMAGE: Rolling Stone 73 QUOTE: “Cognitive Surplus” by Clay Shirky IMAGE: Dominik Schwind on Flickr - http://bit.ly/bkEKBc 77 CREDITS All photos in this presentation were purchase on iStockPhoto.com except where noted below.