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TEN TOOLS
A COLLECTION OF ORGANIZATIONAL & INDIVIDUAL METHODS TO AID EFFECTI
HOW DO I…
2
 Know what to do?
 Gap analysis
 Sensemaking
 Ideal-setting
 Get things done?
 Collaboration
 Performance
 Nurture and enhance
relationships?
 Collaboration
 Communication
 Develop myself?
 Personal mastery
 Gap Analysis
 Sensemaking
 Move people and their
behavior from point A to
point B?
 Gap analysis
 Influence
 Performance
 Lead teams to produce
desired results?
 Collaboration
 Performance
 Facilitation
 Solve problems?
 Sense making
 Evaluation
 Performance
TEN TOOLS
1. Atom of Work
2. Gap Analysis
3. Difficult Conversations
4. Mental Maps
5. Advocacy versus Inquiry
6. Team Effectiveness
7. Problem-solving techniques
8. Seven Influence Strategies
9. Feed Forward & Johari Window
10. Events of Instruction 3
Snyder's
Six
Steps
Session Date Competencies
Atom of Work 2/24/15 Results orientation
Relationship Mastery / People Skills
Gap Analysis 3/18/15 Results orientation
Market and Customer Orientation/ Insight
Difficult Conversations 4/7/15 Results orientation
Relationship Mastery / People Skills
Mental Maps 5/28/15 Results orientation
Relationship Mastery / People Skills
Market and Customer Orientation/ Insight Learning Agility
Advocacy versus Inquiry 6/23/15 Learning Agility
Relationship Mastery / People Skills
Problem Solving 7/29/15 Results orientation
Market and Customer Orientation/ Insight
Learning Agility
Team Effectiveness 8/25/15 Results orientation
Relationship Mastery / People Skills
Seven Influence Strategies 9/29/15 Results orientation
Relationship Mastery / People Skills
FeedForward and Johari Window 10/27/15 Relationship Mastery / People Skills
Events of Instruction 11/30/15 Learning Agility
(Bonus) Seven hallmarks of survivors
and thrivers
12/14/15 Life skills!!!
Extra day hold
WHAT MIGHT YOU GAIN FROM THIS
SESSION?
 Given a performance situation with a Question of
how you will be able to surmount a challenge you
will:
1. Identify the factors that various researchers have
found to be consistent with greater chances for
survival and even for optimization
5
HOW OTHER TOOLS FIT WITH
MENTAL MAPS
What
You
Should
Request
How am I doing
in all of this
work? Do I have
a ‘blind spot’?
FeedForward &
Johari Window
How do I impart what
I know?
Snyder's
Six
Steps
ETS SUCCESS SIX CONNECTIONS
Relationship Mastery/People Skills
As we seek to build and sustain trusting and effective
relationships, we will find circumstances where it is
necessary for us to impart knowledge to others
Results Orientation
Delivering on promises and commitments: Select the
right actions to take
ANOTHER VIEW OF HOW TEN TOOLS
MESH
8
Atom of Work
Difficult
Conversations
Feed-forward
Gap Analysis
Group
Events of
Instruction
Mental
Maps
Facilitation
Advocacy
versus
Inquiry
Problem-
solving
Techniques
Personal Mastery
Group
Effectiveness
Organizational
Sagacity
7 Influence
Strategies
Gap Analysis
Snyder's
Six
Steps
SESSION 11
SNYDER’S SIX STEPS
9
HOPE SCALE *
 Directions: read each item carefully. Using the scale below, please select the number
that best describes you and put that number in the blank provided.
1 = Definitely False 2 = Mostly False 3 = Mostly True 4 = Definitely True
1. ___ I energetically pursue my goals.
2. ___ I can think of many ways to get out of a jam.
3. ___ My past experiences have prepared me well for my future.
4. ___ There are lots of ways around any problem.
5. ___ I've been pretty successful in life.
6. ___ I can think of many ways to get the things in life that are most important to me.
7. ___ I meet the goals that I set for myself.
8. ___ Even when others get discouraged, I know I can find a way to solve the problem.
10
* = see notes for authors
ALL QUOTES IN THIS PRESENTATION
ARE FROM THE WORK OF CR SNYDER
11
ARE THERE ANY DIFFERENCES BETWEEN
WHO SUCCEEDS AND WHO DOESN’T?
12
Steadily Thriving Barely Surviving
SUCCESS IS MORE THAN JUST HOPE
BUT…
13
Social Capital
Cognitive
Skills &
Knowledge
Luck
$$$
Interpersonal
Skills
14
SNYDER'S SIX STEPS OR ATTRIBUTES
1. Turn to friends for advice on how to achieve their goals.
2. Tell themselves they can succeed at what they need to do.
3. Even in a tight spot, they tell themselves things will get
better as time goes on.
4. They are flexible enough to find different ways to get to
their goals.
5. If hope for one goal fades, they aim for another.
 "Those low in hope tend to become fixated on one goal, and
persist even when they find themselves blocked," Dr. Snyder
said. "They just stay at it and get frustrated."
6. They show an ability to break a formidable task into
specific, achievable chunks.
 "People low in hope see only the large goal, and not the small
steps to it along the way," Dr. Snyder said
https://nyti.ms/2NhZNJb 15
HOPE IS A SUM…
Willpower 'Waypower' Goals
16
of the mental Willpower and Waypower
that you have for your Goals
GOALS
Willpower 'Waypower' Goals
17
"Something we want to obtain — such as an object — or attain — like
an accomplishment. … Mental targets for our thoughts"
EXAMPLES OF GOALS?
18
BEGIN WITH A SPECIFIC GOAL IN MIND
19
even though it may shift — or
you may alter it — along the
way
WILLPOWER
Willpower 'Waypower' Goals
20
"Willpower is the driving force in our thinking.… A reservoir of
determination and commitment that we can call on to help move us in
the direction of the goal which we are attending at any given moment.
It is made up of thoughts such as I can, I'll try, I'm ready to do this, and
I've got what it takes."
WHERE DOES WILLPOWER COME FROM?
21
DOES WILLPOWER EMERGE FROM
OVERCOMING PAST DIFFICULTIES?
22
WAYPOWER
Willpower 'Waypower' Goals
23
"Waypower reflects the mental plans or roadmaps that guide hopeful
farm.… A mental capacity we can call on to find one or more effective
ways to reach our goals."
WHAT DO YOU THINK WAYPOWER IS?
24
SUCCESS IS MORE LIKELY WHERE
THERE’S A WILL AND THE WAYS
25
Willpower 'Waypower' Goals
WILL AND WAYS — MOTIVATION &
PATHWAYS — REINFORCE EACH OTHER AS
WE ENACT THEM
26
Goals
Stronger
Will
Ways
Imagined
Even
Greater
Strength
of Will
More
Ways
Imagined
And
on and
on…
HOPE IS A POWERFUL PREDICTOR OF
ADVANTAGE IN BOTH ACHIEVEMENT AND
COPING
27
SNYDER'S SIX STEPS OR ATTRIBUTES
1. Turn to friends for advice on how to achieve their
goals.
2. Tell themselves they can succeed at what they need
to do.
3. Even in a tight spot, they tell themselves things will
get better as time goes on.
4. They are flexible enough to find different ways to
get to their goals.
5. If hope for one goal fades, they aim for another.
 "Those low in hope tend to become fixated on one goal, and
persist even when they find themselves blocked," Dr. Snyder
said. "They just stay at it and get frustrated."
6. They show an ability to break a formidable task into
specific, achievable chunks.
 "People low in hope see only the large goal, and not the small
steps to it along the way," Dr. Snyder said
28
TURN TO FRIENDS FOR ADVICE ON HOW
TO ACHIEVE THEIR GOALS
29
 Do you have a social support
network upon which you can call
in good and bad times?
 Is it reciprocal — do you both
give and take support?
 When you are giving support, do
you concentrate on being
present for your friends?
 When you seek support, are you
looking for a source of additional
'Waypower' as well as a
reinforcement of your willpower?
Or are you seeking a 'parking
space' for your BMW?
TELL THEMSELVES THEY CAN SUCCEED
AT WHAT THEY NEED TO DO
30
EVEN IN A TIGHT SPOT, THEY TELL
THEMSELVES THINGS WILL GET BETTER AS
TIME GOES ON
31
THEY ARE FLEXIBLE ENOUGH TO FIND
DIFFERENT WAYS TO GET TO THEIR GOALS
32
IF HOPE FOR ONE GOAL FADES, THEY
AIM FOR ANOTHER
33
THEY SHOW AN ABILITY TO BREAK A
FORMIDABLE TASK INTO SPECIFIC,
ACHIEVABLE CHUNKS
34
 "People low in hope
see only the large goal,
and not the small steps
to it along the way“
 BUT…
 Some goals involve
changing systems and
you may need to shift
between looking at the
overall problem and
experimenting with
solving one particular
'chunk'
35
THEY SHOW
AN ABILITY
TO BREAK A
FORMIDABLE
TASK INTO
SPECIFIC,
ACHIEVABLE
CHUNKS
SO HOW DID YOU SCORE?
1. ___ I energetically pursue my goals.
2. ___ I can think of many ways to get out of a jam.
3. ___ My past experiences have prepared me well for my future.
4. ___ There are lots of ways around any problem.
5. ___ I've been pretty successful in life.
6. ___ I can think of many ways to get the things in life that are most important to me.
7. ___ I meet the goals that I set for myself.
8. ___ Even when others get discouraged, I know I can find a way to solve the problem.
 Scores around 24 approximate an average amount of hope. Average in this context
actually suggests a strong base of hope.
 A score of more than 24 indicates that you usually think in ways that are very hopeful.
 A score of less than 24 suggests that you probably do not typically approach things with a
hopeful mindset.
 Here's the good news: anyone — anyone — can increase their score. Following the six
steps is a way of promoting a greater # of hopeful interactions.
36
HOW MIGHT YOU USE WHAT WE HAVE
DISCUSSED TODAY?
37
Willpower 'Waypower' Goals
38
39
TEN TOOLS
1. Atom of Work
2. Gap Analysis
3. Difficult Conversations
4. Mental Maps
5. Advocacy versus Inquiry
6. Team Effectiveness
7. Problem-solving techniques
8. Seven Influence Strategies
9. Feed Forward & Johari Window
10. Events of Instruction
Snyder's
Six
Steps

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snyders-six-steps-ten-tools-bonus-12142015.pptx

  • 1. TEN TOOLS A COLLECTION OF ORGANIZATIONAL & INDIVIDUAL METHODS TO AID EFFECTI
  • 2. HOW DO I… 2  Know what to do?  Gap analysis  Sensemaking  Ideal-setting  Get things done?  Collaboration  Performance  Nurture and enhance relationships?  Collaboration  Communication  Develop myself?  Personal mastery  Gap Analysis  Sensemaking  Move people and their behavior from point A to point B?  Gap analysis  Influence  Performance  Lead teams to produce desired results?  Collaboration  Performance  Facilitation  Solve problems?  Sense making  Evaluation  Performance
  • 3. TEN TOOLS 1. Atom of Work 2. Gap Analysis 3. Difficult Conversations 4. Mental Maps 5. Advocacy versus Inquiry 6. Team Effectiveness 7. Problem-solving techniques 8. Seven Influence Strategies 9. Feed Forward & Johari Window 10. Events of Instruction 3 Snyder's Six Steps
  • 4. Session Date Competencies Atom of Work 2/24/15 Results orientation Relationship Mastery / People Skills Gap Analysis 3/18/15 Results orientation Market and Customer Orientation/ Insight Difficult Conversations 4/7/15 Results orientation Relationship Mastery / People Skills Mental Maps 5/28/15 Results orientation Relationship Mastery / People Skills Market and Customer Orientation/ Insight Learning Agility Advocacy versus Inquiry 6/23/15 Learning Agility Relationship Mastery / People Skills Problem Solving 7/29/15 Results orientation Market and Customer Orientation/ Insight Learning Agility Team Effectiveness 8/25/15 Results orientation Relationship Mastery / People Skills Seven Influence Strategies 9/29/15 Results orientation Relationship Mastery / People Skills FeedForward and Johari Window 10/27/15 Relationship Mastery / People Skills Events of Instruction 11/30/15 Learning Agility (Bonus) Seven hallmarks of survivors and thrivers 12/14/15 Life skills!!! Extra day hold
  • 5. WHAT MIGHT YOU GAIN FROM THIS SESSION?  Given a performance situation with a Question of how you will be able to surmount a challenge you will: 1. Identify the factors that various researchers have found to be consistent with greater chances for survival and even for optimization 5
  • 6. HOW OTHER TOOLS FIT WITH MENTAL MAPS What You Should Request How am I doing in all of this work? Do I have a ‘blind spot’? FeedForward & Johari Window How do I impart what I know? Snyder's Six Steps
  • 7. ETS SUCCESS SIX CONNECTIONS Relationship Mastery/People Skills As we seek to build and sustain trusting and effective relationships, we will find circumstances where it is necessary for us to impart knowledge to others Results Orientation Delivering on promises and commitments: Select the right actions to take
  • 8. ANOTHER VIEW OF HOW TEN TOOLS MESH 8 Atom of Work Difficult Conversations Feed-forward Gap Analysis Group Events of Instruction Mental Maps Facilitation Advocacy versus Inquiry Problem- solving Techniques Personal Mastery Group Effectiveness Organizational Sagacity 7 Influence Strategies Gap Analysis Snyder's Six Steps
  • 10. HOPE SCALE *  Directions: read each item carefully. Using the scale below, please select the number that best describes you and put that number in the blank provided. 1 = Definitely False 2 = Mostly False 3 = Mostly True 4 = Definitely True 1. ___ I energetically pursue my goals. 2. ___ I can think of many ways to get out of a jam. 3. ___ My past experiences have prepared me well for my future. 4. ___ There are lots of ways around any problem. 5. ___ I've been pretty successful in life. 6. ___ I can think of many ways to get the things in life that are most important to me. 7. ___ I meet the goals that I set for myself. 8. ___ Even when others get discouraged, I know I can find a way to solve the problem. 10 * = see notes for authors
  • 11. ALL QUOTES IN THIS PRESENTATION ARE FROM THE WORK OF CR SNYDER 11
  • 12. ARE THERE ANY DIFFERENCES BETWEEN WHO SUCCEEDS AND WHO DOESN’T? 12 Steadily Thriving Barely Surviving
  • 13. SUCCESS IS MORE THAN JUST HOPE BUT… 13 Social Capital Cognitive Skills & Knowledge Luck $$$ Interpersonal Skills
  • 14. 14
  • 15. SNYDER'S SIX STEPS OR ATTRIBUTES 1. Turn to friends for advice on how to achieve their goals. 2. Tell themselves they can succeed at what they need to do. 3. Even in a tight spot, they tell themselves things will get better as time goes on. 4. They are flexible enough to find different ways to get to their goals. 5. If hope for one goal fades, they aim for another.  "Those low in hope tend to become fixated on one goal, and persist even when they find themselves blocked," Dr. Snyder said. "They just stay at it and get frustrated." 6. They show an ability to break a formidable task into specific, achievable chunks.  "People low in hope see only the large goal, and not the small steps to it along the way," Dr. Snyder said https://nyti.ms/2NhZNJb 15
  • 16. HOPE IS A SUM… Willpower 'Waypower' Goals 16 of the mental Willpower and Waypower that you have for your Goals
  • 17. GOALS Willpower 'Waypower' Goals 17 "Something we want to obtain — such as an object — or attain — like an accomplishment. … Mental targets for our thoughts"
  • 19. BEGIN WITH A SPECIFIC GOAL IN MIND 19 even though it may shift — or you may alter it — along the way
  • 20. WILLPOWER Willpower 'Waypower' Goals 20 "Willpower is the driving force in our thinking.… A reservoir of determination and commitment that we can call on to help move us in the direction of the goal which we are attending at any given moment. It is made up of thoughts such as I can, I'll try, I'm ready to do this, and I've got what it takes."
  • 21. WHERE DOES WILLPOWER COME FROM? 21
  • 22. DOES WILLPOWER EMERGE FROM OVERCOMING PAST DIFFICULTIES? 22
  • 23. WAYPOWER Willpower 'Waypower' Goals 23 "Waypower reflects the mental plans or roadmaps that guide hopeful farm.… A mental capacity we can call on to find one or more effective ways to reach our goals."
  • 24. WHAT DO YOU THINK WAYPOWER IS? 24
  • 25. SUCCESS IS MORE LIKELY WHERE THERE’S A WILL AND THE WAYS 25 Willpower 'Waypower' Goals
  • 26. WILL AND WAYS — MOTIVATION & PATHWAYS — REINFORCE EACH OTHER AS WE ENACT THEM 26 Goals Stronger Will Ways Imagined Even Greater Strength of Will More Ways Imagined And on and on…
  • 27. HOPE IS A POWERFUL PREDICTOR OF ADVANTAGE IN BOTH ACHIEVEMENT AND COPING 27
  • 28. SNYDER'S SIX STEPS OR ATTRIBUTES 1. Turn to friends for advice on how to achieve their goals. 2. Tell themselves they can succeed at what they need to do. 3. Even in a tight spot, they tell themselves things will get better as time goes on. 4. They are flexible enough to find different ways to get to their goals. 5. If hope for one goal fades, they aim for another.  "Those low in hope tend to become fixated on one goal, and persist even when they find themselves blocked," Dr. Snyder said. "They just stay at it and get frustrated." 6. They show an ability to break a formidable task into specific, achievable chunks.  "People low in hope see only the large goal, and not the small steps to it along the way," Dr. Snyder said 28
  • 29. TURN TO FRIENDS FOR ADVICE ON HOW TO ACHIEVE THEIR GOALS 29  Do you have a social support network upon which you can call in good and bad times?  Is it reciprocal — do you both give and take support?  When you are giving support, do you concentrate on being present for your friends?  When you seek support, are you looking for a source of additional 'Waypower' as well as a reinforcement of your willpower? Or are you seeking a 'parking space' for your BMW?
  • 30. TELL THEMSELVES THEY CAN SUCCEED AT WHAT THEY NEED TO DO 30
  • 31. EVEN IN A TIGHT SPOT, THEY TELL THEMSELVES THINGS WILL GET BETTER AS TIME GOES ON 31
  • 32. THEY ARE FLEXIBLE ENOUGH TO FIND DIFFERENT WAYS TO GET TO THEIR GOALS 32
  • 33. IF HOPE FOR ONE GOAL FADES, THEY AIM FOR ANOTHER 33
  • 34. THEY SHOW AN ABILITY TO BREAK A FORMIDABLE TASK INTO SPECIFIC, ACHIEVABLE CHUNKS 34  "People low in hope see only the large goal, and not the small steps to it along the way“  BUT…  Some goals involve changing systems and you may need to shift between looking at the overall problem and experimenting with solving one particular 'chunk'
  • 35. 35 THEY SHOW AN ABILITY TO BREAK A FORMIDABLE TASK INTO SPECIFIC, ACHIEVABLE CHUNKS
  • 36. SO HOW DID YOU SCORE? 1. ___ I energetically pursue my goals. 2. ___ I can think of many ways to get out of a jam. 3. ___ My past experiences have prepared me well for my future. 4. ___ There are lots of ways around any problem. 5. ___ I've been pretty successful in life. 6. ___ I can think of many ways to get the things in life that are most important to me. 7. ___ I meet the goals that I set for myself. 8. ___ Even when others get discouraged, I know I can find a way to solve the problem.  Scores around 24 approximate an average amount of hope. Average in this context actually suggests a strong base of hope.  A score of more than 24 indicates that you usually think in ways that are very hopeful.  A score of less than 24 suggests that you probably do not typically approach things with a hopeful mindset.  Here's the good news: anyone — anyone — can increase their score. Following the six steps is a way of promoting a greater # of hopeful interactions. 36
  • 37. HOW MIGHT YOU USE WHAT WE HAVE DISCUSSED TODAY? 37 Willpower 'Waypower' Goals
  • 38. 38
  • 39. 39 TEN TOOLS 1. Atom of Work 2. Gap Analysis 3. Difficult Conversations 4. Mental Maps 5. Advocacy versus Inquiry 6. Team Effectiveness 7. Problem-solving techniques 8. Seven Influence Strategies 9. Feed Forward & Johari Window 10. Events of Instruction Snyder's Six Steps

Editor's Notes

  1. The 10 tools are a set of ways of looking at the world in situations so as to be more effective. All of us at work are confronted with questions – if we bothered to be aware and we care about being successful – that need answers. And those answers must be more than mere prescriptions; those answers must contain within them the means by which we can make things different. The 10 tools are way for us to know more clearly what to do, to get things done more efficiently and more effectively with less breakdowns, to improve and strengthen our relationships that are critical to the success of any individual in any enterprise, to allow us to do capital C. change management, to lead teams to produce their objectives, and to solve problems.
  2. Handout
  3. Handout
  4. developed by CR Snyder, Cherie Harris, John R Anderson, Sharon A Holleran, Laurie A. Irving, Sandra T Sigmon, Laurent Youshonobu, June Gibb, Cherylle Langelle, and Pat Hearney, Journal Of Personality And Social Psychology, 1991, volume 60 (four), 570 — 585
  5. Human capital includes: A broad set of cognitive skills and knowledge Interpersonal skills (collaboration, teamwork, …) Character traits (motivation, persistence, reliability, self-discipline, …) Social capital includes: Family and social networks Norms and values that guide behavior
  6. It is important to emphasize that hopeful thinking necessitates both the perceived capacity to envision workable routes and goal-directed energy. Thus, hope is “a positive motivational state that is based on an interactively derived sense of successful (1) agency (goal-directed energy) and (2) pathways (planning to meet goals)” (Snyder, Irving, & Anderson, 1991, p. 287). In the progression of hopeful thinking in the goal-pursuit sequence, we hypothesize that pathways thinking increases agency thinking, which, in turn, yields further pathways thinking, and so on. Overall, therefore, pathway and agency thoughts are iterative as well as additive over the course of a given sequence of goal-directed cognitions (see Snyder, Harris, et al., 1991).
  7. https://nyti.ms/2NhZNJb
  8. In the long run men hit only what they aim at. Therefore, though they should fail immediately, they had better aim at something high.
  9. developed by CR Snyder, Cherie Harris, John R Anderson, Sharon A Holleran, Laurie A. Irving, Sandra T Sigmon, Laurent Youshonobu, June Gibb, Cherylle Langelle, and Pat Hearney, Journal Of Personality And Social Psychology, 1991, volume 60 (four), 570 — 585