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Resume Tata Consultancy Services
SIMHACHALAM MUTYALA (251468)
Tata Consultancy Services.
Phone: 8885006679
Mailto: simha.mutyala@tcs.com
______________________________________________________________________________________________________
Experience Summary
 Having around 6.8 years of effective, highly-motivated exposure to IT Industry, which includes more than 4 years
as Micro Strategy consultant focusing on Business Analysis, Requirements, Development, Testing, Administration
and Implementation of BI solutions in various verticals in telecom domain.
 Good experience in Analysis, Design, Development, Implementation, Deployment, Installation and maintenance
of Business Intelligence applications.
 Good experience in using Micro-strategy products like Micro Strategy Desktop, Architect, Object Manager,
Enterprise Manager and Micro Strategy Web.
 Robust experience in Data Modeling, with extensive experience in using BI tools like Micro Strategy 9x, Business
Intelligence reporting using Micro Strategy.
 Excellent knowledge on MSTR architect, logical schema design and various schema objects creation.
 Good experience in creating Public objects like metrics, filters, Auto styles, prompts, consolidations to meet the
report requirements.
 Extensively used attributes, facts, filters, consolidations, transformations and custom groups to generate reports
for Business analysis.
 Good experience in creating configuration objects like database instances, security roles, events and schedules,
subscriptions, users and user-groups.
 Robust experience in managing user privileges and permissions using security roles and security.
 Excellent in monitoring jobs, issue analysis and solving the issues.
 Good in enhancing report execution performance by managing project configurations, cache management and
intelligent cubes management.
 Created, managed and monitored intelligent cube usage and performance statistics.
 Excellent in Debugging, Optimizing the Micro Strategy Dashboards/ Reports and Performance Tuning of
Dashboards / Reports.
 Managed different environments in project life-cycle and migrated projects to different environments using object
manager.
 Extensive experience in building Interactive Dashboards and Personalization.
 Extensive experience in creation of interactive and flash mode dashboards using panels, selectors and
information window etc.Strongly experienced in installation and configuration and up-gradation of Micro Strategy,
and auditing user licenses.
 Strong understanding of data warehousing concepts, dimensional modeling, designing Star and Snowflake
schema.
 Ability to interact well with end users, self-motivated and quick adaptability to new technologies.
 Efficient in Optimizing, Testing and Debugging SQL queries.
 Active participation in design and implementation of physical and logical modeling of Data warehouse and Data
marts.
 Effectively worked on transactional services for updating data from MSTR to warehouse.
 Microstrategy certified in CPD, CRD and CDD.
Resume Tata Consultancy Services
Resume Tata Consultancy Services
Key Skills
Operating Systems Windows XP
Technology  Microstrategy 9.2.x, 9.3.x, 9.4.x
 SAP Business Objects 4.0 & 4.1
 JSF 1.2/STRUTS 1.2/Hibernate/Richfaces 3.3
 Liferay Portal 6
Application/Web/Porta
l Server
 IIS 7
 Tomcat 7.0 Web Server
 JBOSS 5.1 APP Server
ETL Tools  Oracle Data Integrator (ODI)
 Ab-Initio
Database  Oracle 10g
 SQL Server 2008
 Teradata
Professional Memberships / Certifications
Operating Systems Windows XP
Technology  Microstrategy Certified Report Developer (CRD)
 Certified Project Designer Certification (CPD)
 Microstrategy Certified Document Developer (CDD)
Project Experience Summary (In reverse Chronological Order)
Project# 1
STC EDW BI Operations
Customer
Saudi Telecom Company
Period
July 2013 – Till date
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Resume Tata Consultancy Services
Description The Saudi Telecommunication Group provides integrated mobile, fixed and
broadband communications services to over 160 million customers globally.
Headquartered in Riyadh, Saudi Arabia. Saudi Telecom Company (STC) is the largest
telecommunications company by market capitalization, total revenue and number of
employees in the Arab State region.
Enterprise Data Warehouse (EDW) is the business Intelligence unit, It integrates data
sources from STC operational systems and provides reporting and application
capabilities for all STC users across all Business Units. Source and target systems
will be varying depending on the interaction requirement. provide/manage services to
STC on operational data store with define processes that help to deliver services
The scope of the assignment was to monitor different administrative tasks in Micro
Strategy and SAP BO related projects.
Business Intelligence Platform is STC’s Reporting Platform based on Microstrategy &
Business Objects Tool. It provides single interface for reporting within STC Enterprise Data
Warehouse.
 Installation and Configuration MSTR & Business Objects Software (Server
and Client)
 Maintaining BI environments with latest patches (Service and Fix Packs)
 Handling Fire Wall Requests
 Implementing security policy
 User Management
 User Requests handling through different tools
 Contact vendor support for MSTR and BO related critical issues or tasks
 MSTR dashboards maintenance and deployments
 Handling migration of BO Reports from one environment to other and UAT
support
Role Micro Strategy and SAP BO Administrator
Responsibilities  Coordinated with internal and external stakeholders for gathering business
requirements and created new projects accordingly.
 Interaction with development team and DBA team for creating logical schema.
 Created logical schema and schema objects.
 Interaction with development team and DBA team for creating database
connections and data warehouse catalog in Micro Strategy.
 Performed hard code value analysis on all existing MSTR projects and
documented the same.
 Checking complex Dashboards working on daily basis.
 Actively involved in troubleshooting the report issues and Data issues.
 Worked on mobile administration for accessing MSTR dashboards in smart
mobiles.
 Analyzed business requirements and enforced administration, management
and performance tuning techniques.
 Administered Micro Strategy environments and formulated user groups and
users.
 Created security roles for managing the user privileges.
 Performed license audit and handled user licenses for projects.
 Managed weekly backup of MSTR Metadata.
 Managed security by controlling user access to different functionalities and
data.
 Created security filters to control the data access of users for different reports
and documents.
Resume Tata Consultancy Services
Resume Tata Consultancy Services
 Managed user connections to different projects and intelligent server.
 Enhanced report execution performance by managing project configurations
of different projects.
 Managed different environments in project life-cycle and migrated projects to
different environments using object manager.
 Enforced advanced administration, management and performance tuning
techniques.
 Managed different types of caches to improve report and document response
time.Managed and monitored intelligent cube usage and performance
statistics.
 Scheduled reports as per business requirement.
 Worked on command manager to automate administrative tasks.
 Monitoring Business Objects Platform Services
 Checking the status of the Services, E.g. Apache-Tomcat, CMC, WebI, DeskI,
etc.
 Checking Performance (Speed & Responsiveness) of the platform
 Handling Incidents, Change Requests, Service Requests and Problem
Tickets.
 Communicating with End users regarding incidents.
 Sending communication to the users in case of unavailability of Platform or
any Downtime or data related issues in advance
 Performing Root Cause Analysis for Incidents
 Presenting Weekly and Monthly Status Reports to Clients
 Daily monitored the jobs.
 As a module lead, equally distributed the work to team members and
monitored the status.
Operating System
Windows XP
Environment
Micro Strategy 9.2.1m,9.3.1,9.4.1, AbInitio, Teradata.
Project# 2
Vodafone MIS Reports
Customer
Vodafone India Ltd.
Period
Jan 2012 – April 2013
Description Vodafone India Ltd is a telecom service provider and into pre-paid, post-paid, data
business. UNIFY is the centralized application build up for supporting Point of Sale
and Provisioning system at PAN India Level. VF Reporting was one of critical
requirement of Business.Apart of centralised reports, there were requirements of few
MIS and adhoc reports at circle level for .
As strategic IT partner we proposed them a solution based on Oracle database as
back end and MicroStrategy as BI reporting Tool.
The scope of the assignment was to build up robust reports for post-paid customers
status, customer type, payment collections, customer outstanding, collection agents
performance, area wise and plan wise new activations and rebate reports.
Below are the main functionalities of VF Postpaid Reports.
 Post paid customer type reports provide count of customers in various categories
like Platinum, Gold, Silver and Normal.
Resume Tata Consultancy Services
Resume Tata Consultancy Services
 Post paid customer status reports provides area wise and plan wise customer
status (Active, Incoming Barred, Suspend and In-Active). These reports are
useful to take relevant decision to improve business in particular areas.
 Payment collection reports provide clear picture on customer plan wise, status
wise and area wise payments which will helpful to identify and take correct
decision on improving revenue.
 Outstanding reports are useful to identify count of customers above overdue and
its AOD (age of due) and is useful to identify the collection agents for outstanding
customers.
 Collection agents reports are meant to track performance of agents on collecting
outstanding amounts.
 These reports are
 Tracking and mapping customer to various collection agencies depending upon
its AOD and Overdue.
 New activation reports provide count of new customers on area wise and plan
wise.
 Customer rebate reports provide details about rebates provided for new and
existing customers.
Role Developer
Team Size 8
Responsibilities  Interaction with client and data warehouse team for gathering information on
dimension and fact tables in data warehouse.
 Design the Logical and physical data modeling.
 Analyze business requirements and generate Microstrategy Schema objects
and Application obejects by creating Attributes,Facts,Hierarchies, metrics,
Templates, Filters and Reports.
 Creation of interactive and flash mode dashboards on the reports
 Creating Reports using Intelligent Cubes
 Creation of multiple panels and panel stack within the same dashboard
 Created simple Metrics and Compound metrics with Transformations and
perform dynamic aggreagation.
 Developed basic and user-specified Metrics (simple, Level, conditional,
compound and derived).
 Generated reports and dashboards with customised filters .
 Included Prompts(level prompt, obejct prompt, value prompt) as per the
business requrement.
 Generated Cutomised reports by including Consolidations and Custom
Groups into the report.
 Created Dashboards to facilitate client interactivity in web as per the business
requirements.
 Enhancement to the Reports and Dashboards.
Operating System
Windows XP
Software/Tools
Oracle / MicroStrategy 9.2.1m
Project# 3 BSNL CDR Dashboard Rollout
Customer
Bharat Sanchar Nigam Limited
Project Location
Bhubaneswar
Period DEC 2009 to JAN 2012
Description Bharat Sanchar Nigam Ltd. formed in October, 2000, is World's 7th largest
Resume Tata Consultancy Services
Resume Tata Consultancy Services
Telecommunications Company providing comprehensive range of telecom services in
India: Wire line, CDMA mobile, GSM Mobile, Internet, Broadband, Carrier service, VPN,
VSAT, VoIP services, IN Services etc. Presently it is one of the largest & leading public
sector unit in India.
The existing billing system(Dot soft) of BSNL was based on OMR and CMR reading,
where exact call units were not being tracked. The project was to develop one
centralised application, integrating all small applications, and to provide end to end
service for Land line including CDR based billing System.
Reporting system in CDR is one of the critical module. There are several Module
specific Dashboards and Reports. These Reports and Dashboards are the important
interface for the Business management.
We have build up reports and dashboards customer account management, customer
service management, service requests and trouble tickets modules with Microstrategy
as the BI tool and Oracle as the back end database.
These reports and Dashboards were accessible by DGM, GM, CGM, DE, AO and
AOTR for a specific telecom circle.
These reports for bsnl land-line and broadband are mainly divided into Customer
Account related reports, Customer service related reports and
Customer account management reports :
 Count of customers based on Rural and Urban, locality and sub-locality, land-
line plan, broadband plan and customer category(VVIP, VIP and General).
These reports will helpful to improve business in particular localities based on
most popular land-line and broadband plan.
Customer service management reports :
 Land-line and broadband new activations based on Rural or Urban, , changes
in land-line and broadband plan details for existing customers.
 Special services provided for customers.
 Customer details opted for safe custody, third party and non-third party
transfers.
Reports for Trouble tickets and Service requests
 Designed on the basis of Customer account, Billing and Technical Support.
 Month wise Trouble tickets and service requests details based on their status.
 Count of Open, Closed, Open after sla and closed after sla.
 Service requests and trouble tickets which are open after sla details with
corresponding AO or AOTR with whom they are pending.
We have taken the responsibility of CDR rollout & post go-live support for OR,BH & JH
circle.
Role
Team Member
Resposibilities  To handle the CRM Module which consists of customer management, Service
management, Trouble Tickets and Service Request modules.
 Developing Schema Objects and Public Objects based on business
requirements.
 Defining Attributes, Facts and Hierarchy for generating report.
 Creating Filters, Prompts, Metrics (Simple, Conditional, Derived).
 Creating reports using intelligent cubes.
 Building up Reports and dash board according to user requirement.
 Creation of multiple panels and panel stack within the same dashboard
 Handled Rollout and Post Go-Live activities.
 Train Circle Users about the functionality of CDR applications.
 Giving support to Circle user after Go-Live for 2-4 Weeks.
Oerating System
Windows XP
Technology/Tools
Microstrategy, Oracle, Siebel CRM , Clarity
Resume Tata Consultancy Services
Resume Tata Consultancy Services
Project # 4 SABMiller SRM Portal
Customer SABMiller Ltd,Columbia
Project Location
21
st
Jan 2011 to 2nd
August 2011
Period Team Member
Description SABMiller is a multinational brewing and beverage company headquartered in London,
United Kingdom. It is the world's second-largest brewer measured by revenues and is
also a major bottler of Coca-Cola.
SABMiller SRM Portal is implemented for user convenience. It is tool user can able to
raise service request for various requirements like User Creation, Network Access,
Issuing Equipment, Laptop, Dekstop, Installing different programs etc. User can
generate a PDF for submitted service requests.
Role Developer
Technology Jboss 5.1 APP server, JSF 1.2 with Richfaces-3.3, core Java,Hibernate,MYSQL
Database,ITextPDF 5.3.
Resposibilities  Requirement gathering and requirement analysis.
 Designing application and database model.
 Involved in application development coding.
 Unit testing of the components and bug fixing.
 App Server configuration and deployment..
Project # 5 Tatasky Selfcare Portal
Customer Tatasky
Project Location Bhubaneswar
Period
1
st
Oct 2010 to 18
th
Jan 2011
Description Tata Sky is a leading Direct-to-Home (DTH) service provider in India, offering DVD
quality picture and CD quality sound along with new age interactive services.
Tata Sky Self Care Portal is implemented for user convenience. On login to this portal,
tatasky subscribers can get the below privileges.
 User can view and modify their account details and package.
User can recharge their account.
User can record TV shows and can order latest movies.
User can chat with a Tata Sky representative and can raise and track their trouble
requests.
User can view and avail exclusive offers from this portal.
Role Team Member
Technology Liferay Portal-6.0.6 with jboss-5.1.0 application server, JSF 1.2 with Richfaces-3.3,core
Java
Resposibility  Implemented different JSF portlets on eclipse and successfully deployed them in
liferay portal.
 Involved to solve the most critical problem of modalpanel of richfaces to make
compatible across the browsers.
 Involved in requirement analysis, designing,
 coding and code reviews.
Unit testing of the components and bug fixing.
 Interacted with testing team on bug fixing
Resume Tata Consultancy Services
Resume Tata Consultancy Services
Project # 6 VF-Process Std
Customer Vodafone India Services Pvt Ltd (VISPL)
Period
14
th
June 2010 to 30
th
Sep 2010
Role Team Member
Description Vodafone is one of the largest telecom service providers and operates in over 30
countries around the world. Vodafone, India has acquired telecom service providers like
Essar, Hutch to realize its presence and positioned itself as the largest telecom service
provider. In due course it has to standardize its Point of Sale (POS) application and built
CPOS which takes care of requirements for Retails, Distributors, and Vodafone Stores.
CPOS is already been rolled out to 5 circles. This project is primarily Implementation of
change requests to standardize the CPOS application for Vodafone Essar Ltd.
Resposibilities  Interacted with BA's to gather requirements
 Understand Change Request requirements, develop the Component's.
 Involved in requirement analysis, designing, coding, code reviews, bug fixing.
 Unit testing of the components.
 Bug fixing through SIT.
 Post production support.
Technology Struts 1.1,JSP,JPA,EJB 3.0,Javascript,PL SQL
Project # 7 PeopleSoft FSCM Support-Offshore
Client Honda of America Manufacturing Inc. (HAM)
Duration 1st MAY 2009 To DEC 2009
Description Support for HAM to carry out its financial transactions and key MRO supply chain
transactions using PeopleSoft as its main platform.
Role Developer
Technical Platform PeopleSoft (Both technical and Functional)
Technical : Application Designer , SQR , People Code.
Functional : Vendors, Purchasing, Inventory, Account Payables,
Account Receivables.
Specialized knowledge
gained
PeopleSoft (Both technical and Functional)
Project # 8 Management Information System for Engineering Colleges
Client National Institute of Technology,Rourkela
Duration
16
th
NOV 2008 to 27
th
APRIL 2009
Description MISEC application automates the current manual, labour intensive and inefficient
Resume Tata Consultancy Services
Resume Tata Consultancy Services
document monitoring processes.
Role Developer
Technical Platform Windows XP,SQL Server 2005
ASP.NET AND C#
Specialized
knowledge gained
ASP.NET AND C#
Project # 9 HR Sys. Central Govt. Ministries
Client Prime Minister's office, HUNGARY
Duration
15
th
OCT 2008 to 15
th
NOV 2008
Role Got Trained in PL/SQL, ORACLE APPS & ORACLE REPORT BUILDER
Technical Platform WINDOWS XP,
PL/SQL DEVELOPER,
ORACLE REPORT BUILDER.
Specialized
knowledge gained
PL/SQL DEVELOPER,ORACLE REPORTS
Domain Certifications :
 Basic foundation in Telecom.
 Telecommunication Business.
Experience Details
TCS Experience 4 Year(s),8 Month(s)
Prev. Experience 0 Year(s),0 Month(s)
Total Experience 4 Year(s),8 Month(s)
Passport Details
Passport Number Date of Issue Expiry Date Place of Issue
G0949040 06-dec-2006 05-dec-2016 Hyderabad, INDI
Education Summary
Qualification Category Qualification Subject
Bachelor Of Technology BTEC Elect & Electron Engg
Standard Xii / H.S.C. XII Xii Std
Ssc SCHL X Std
Personal Details
Date of Birth 20-08-1985
Resume Tata Consultancy Services
Resume Tata Consultancy Services
Nationality Indian
Marital Status Unmarried
Phone No. +91-8093206668
Office Address: AUM building, TCS - Bhubaneswar
Present Address : HIG-43, Sailasree Vihar, Bhubaneswar.
Resume Tata Consultancy Services

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Simha_MSTR & BO

  • 1. Resume Tata Consultancy Services SIMHACHALAM MUTYALA (251468) Tata Consultancy Services. Phone: 8885006679 Mailto: simha.mutyala@tcs.com ______________________________________________________________________________________________________ Experience Summary  Having around 6.8 years of effective, highly-motivated exposure to IT Industry, which includes more than 4 years as Micro Strategy consultant focusing on Business Analysis, Requirements, Development, Testing, Administration and Implementation of BI solutions in various verticals in telecom domain.  Good experience in Analysis, Design, Development, Implementation, Deployment, Installation and maintenance of Business Intelligence applications.  Good experience in using Micro-strategy products like Micro Strategy Desktop, Architect, Object Manager, Enterprise Manager and Micro Strategy Web.  Robust experience in Data Modeling, with extensive experience in using BI tools like Micro Strategy 9x, Business Intelligence reporting using Micro Strategy.  Excellent knowledge on MSTR architect, logical schema design and various schema objects creation.  Good experience in creating Public objects like metrics, filters, Auto styles, prompts, consolidations to meet the report requirements.  Extensively used attributes, facts, filters, consolidations, transformations and custom groups to generate reports for Business analysis.  Good experience in creating configuration objects like database instances, security roles, events and schedules, subscriptions, users and user-groups.  Robust experience in managing user privileges and permissions using security roles and security.  Excellent in monitoring jobs, issue analysis and solving the issues.  Good in enhancing report execution performance by managing project configurations, cache management and intelligent cubes management.  Created, managed and monitored intelligent cube usage and performance statistics.  Excellent in Debugging, Optimizing the Micro Strategy Dashboards/ Reports and Performance Tuning of Dashboards / Reports.  Managed different environments in project life-cycle and migrated projects to different environments using object manager.  Extensive experience in building Interactive Dashboards and Personalization.  Extensive experience in creation of interactive and flash mode dashboards using panels, selectors and information window etc.Strongly experienced in installation and configuration and up-gradation of Micro Strategy, and auditing user licenses.  Strong understanding of data warehousing concepts, dimensional modeling, designing Star and Snowflake schema.  Ability to interact well with end users, self-motivated and quick adaptability to new technologies.  Efficient in Optimizing, Testing and Debugging SQL queries.  Active participation in design and implementation of physical and logical modeling of Data warehouse and Data marts.  Effectively worked on transactional services for updating data from MSTR to warehouse.  Microstrategy certified in CPD, CRD and CDD. Resume Tata Consultancy Services
  • 2. Resume Tata Consultancy Services Key Skills Operating Systems Windows XP Technology  Microstrategy 9.2.x, 9.3.x, 9.4.x  SAP Business Objects 4.0 & 4.1  JSF 1.2/STRUTS 1.2/Hibernate/Richfaces 3.3  Liferay Portal 6 Application/Web/Porta l Server  IIS 7  Tomcat 7.0 Web Server  JBOSS 5.1 APP Server ETL Tools  Oracle Data Integrator (ODI)  Ab-Initio Database  Oracle 10g  SQL Server 2008  Teradata Professional Memberships / Certifications Operating Systems Windows XP Technology  Microstrategy Certified Report Developer (CRD)  Certified Project Designer Certification (CPD)  Microstrategy Certified Document Developer (CDD) Project Experience Summary (In reverse Chronological Order) Project# 1 STC EDW BI Operations Customer Saudi Telecom Company Period July 2013 – Till date Resume Tata Consultancy Services
  • 3. Resume Tata Consultancy Services Description The Saudi Telecommunication Group provides integrated mobile, fixed and broadband communications services to over 160 million customers globally. Headquartered in Riyadh, Saudi Arabia. Saudi Telecom Company (STC) is the largest telecommunications company by market capitalization, total revenue and number of employees in the Arab State region. Enterprise Data Warehouse (EDW) is the business Intelligence unit, It integrates data sources from STC operational systems and provides reporting and application capabilities for all STC users across all Business Units. Source and target systems will be varying depending on the interaction requirement. provide/manage services to STC on operational data store with define processes that help to deliver services The scope of the assignment was to monitor different administrative tasks in Micro Strategy and SAP BO related projects. Business Intelligence Platform is STC’s Reporting Platform based on Microstrategy & Business Objects Tool. It provides single interface for reporting within STC Enterprise Data Warehouse.  Installation and Configuration MSTR & Business Objects Software (Server and Client)  Maintaining BI environments with latest patches (Service and Fix Packs)  Handling Fire Wall Requests  Implementing security policy  User Management  User Requests handling through different tools  Contact vendor support for MSTR and BO related critical issues or tasks  MSTR dashboards maintenance and deployments  Handling migration of BO Reports from one environment to other and UAT support Role Micro Strategy and SAP BO Administrator Responsibilities  Coordinated with internal and external stakeholders for gathering business requirements and created new projects accordingly.  Interaction with development team and DBA team for creating logical schema.  Created logical schema and schema objects.  Interaction with development team and DBA team for creating database connections and data warehouse catalog in Micro Strategy.  Performed hard code value analysis on all existing MSTR projects and documented the same.  Checking complex Dashboards working on daily basis.  Actively involved in troubleshooting the report issues and Data issues.  Worked on mobile administration for accessing MSTR dashboards in smart mobiles.  Analyzed business requirements and enforced administration, management and performance tuning techniques.  Administered Micro Strategy environments and formulated user groups and users.  Created security roles for managing the user privileges.  Performed license audit and handled user licenses for projects.  Managed weekly backup of MSTR Metadata.  Managed security by controlling user access to different functionalities and data.  Created security filters to control the data access of users for different reports and documents. Resume Tata Consultancy Services
  • 4. Resume Tata Consultancy Services  Managed user connections to different projects and intelligent server.  Enhanced report execution performance by managing project configurations of different projects.  Managed different environments in project life-cycle and migrated projects to different environments using object manager.  Enforced advanced administration, management and performance tuning techniques.  Managed different types of caches to improve report and document response time.Managed and monitored intelligent cube usage and performance statistics.  Scheduled reports as per business requirement.  Worked on command manager to automate administrative tasks.  Monitoring Business Objects Platform Services  Checking the status of the Services, E.g. Apache-Tomcat, CMC, WebI, DeskI, etc.  Checking Performance (Speed & Responsiveness) of the platform  Handling Incidents, Change Requests, Service Requests and Problem Tickets.  Communicating with End users regarding incidents.  Sending communication to the users in case of unavailability of Platform or any Downtime or data related issues in advance  Performing Root Cause Analysis for Incidents  Presenting Weekly and Monthly Status Reports to Clients  Daily monitored the jobs.  As a module lead, equally distributed the work to team members and monitored the status. Operating System Windows XP Environment Micro Strategy 9.2.1m,9.3.1,9.4.1, AbInitio, Teradata. Project# 2 Vodafone MIS Reports Customer Vodafone India Ltd. Period Jan 2012 – April 2013 Description Vodafone India Ltd is a telecom service provider and into pre-paid, post-paid, data business. UNIFY is the centralized application build up for supporting Point of Sale and Provisioning system at PAN India Level. VF Reporting was one of critical requirement of Business.Apart of centralised reports, there were requirements of few MIS and adhoc reports at circle level for . As strategic IT partner we proposed them a solution based on Oracle database as back end and MicroStrategy as BI reporting Tool. The scope of the assignment was to build up robust reports for post-paid customers status, customer type, payment collections, customer outstanding, collection agents performance, area wise and plan wise new activations and rebate reports. Below are the main functionalities of VF Postpaid Reports.  Post paid customer type reports provide count of customers in various categories like Platinum, Gold, Silver and Normal. Resume Tata Consultancy Services
  • 5. Resume Tata Consultancy Services  Post paid customer status reports provides area wise and plan wise customer status (Active, Incoming Barred, Suspend and In-Active). These reports are useful to take relevant decision to improve business in particular areas.  Payment collection reports provide clear picture on customer plan wise, status wise and area wise payments which will helpful to identify and take correct decision on improving revenue.  Outstanding reports are useful to identify count of customers above overdue and its AOD (age of due) and is useful to identify the collection agents for outstanding customers.  Collection agents reports are meant to track performance of agents on collecting outstanding amounts.  These reports are  Tracking and mapping customer to various collection agencies depending upon its AOD and Overdue.  New activation reports provide count of new customers on area wise and plan wise.  Customer rebate reports provide details about rebates provided for new and existing customers. Role Developer Team Size 8 Responsibilities  Interaction with client and data warehouse team for gathering information on dimension and fact tables in data warehouse.  Design the Logical and physical data modeling.  Analyze business requirements and generate Microstrategy Schema objects and Application obejects by creating Attributes,Facts,Hierarchies, metrics, Templates, Filters and Reports.  Creation of interactive and flash mode dashboards on the reports  Creating Reports using Intelligent Cubes  Creation of multiple panels and panel stack within the same dashboard  Created simple Metrics and Compound metrics with Transformations and perform dynamic aggreagation.  Developed basic and user-specified Metrics (simple, Level, conditional, compound and derived).  Generated reports and dashboards with customised filters .  Included Prompts(level prompt, obejct prompt, value prompt) as per the business requrement.  Generated Cutomised reports by including Consolidations and Custom Groups into the report.  Created Dashboards to facilitate client interactivity in web as per the business requirements.  Enhancement to the Reports and Dashboards. Operating System Windows XP Software/Tools Oracle / MicroStrategy 9.2.1m Project# 3 BSNL CDR Dashboard Rollout Customer Bharat Sanchar Nigam Limited Project Location Bhubaneswar Period DEC 2009 to JAN 2012 Description Bharat Sanchar Nigam Ltd. formed in October, 2000, is World's 7th largest Resume Tata Consultancy Services
  • 6. Resume Tata Consultancy Services Telecommunications Company providing comprehensive range of telecom services in India: Wire line, CDMA mobile, GSM Mobile, Internet, Broadband, Carrier service, VPN, VSAT, VoIP services, IN Services etc. Presently it is one of the largest & leading public sector unit in India. The existing billing system(Dot soft) of BSNL was based on OMR and CMR reading, where exact call units were not being tracked. The project was to develop one centralised application, integrating all small applications, and to provide end to end service for Land line including CDR based billing System. Reporting system in CDR is one of the critical module. There are several Module specific Dashboards and Reports. These Reports and Dashboards are the important interface for the Business management. We have build up reports and dashboards customer account management, customer service management, service requests and trouble tickets modules with Microstrategy as the BI tool and Oracle as the back end database. These reports and Dashboards were accessible by DGM, GM, CGM, DE, AO and AOTR for a specific telecom circle. These reports for bsnl land-line and broadband are mainly divided into Customer Account related reports, Customer service related reports and Customer account management reports :  Count of customers based on Rural and Urban, locality and sub-locality, land- line plan, broadband plan and customer category(VVIP, VIP and General). These reports will helpful to improve business in particular localities based on most popular land-line and broadband plan. Customer service management reports :  Land-line and broadband new activations based on Rural or Urban, , changes in land-line and broadband plan details for existing customers.  Special services provided for customers.  Customer details opted for safe custody, third party and non-third party transfers. Reports for Trouble tickets and Service requests  Designed on the basis of Customer account, Billing and Technical Support.  Month wise Trouble tickets and service requests details based on their status.  Count of Open, Closed, Open after sla and closed after sla.  Service requests and trouble tickets which are open after sla details with corresponding AO or AOTR with whom they are pending. We have taken the responsibility of CDR rollout & post go-live support for OR,BH & JH circle. Role Team Member Resposibilities  To handle the CRM Module which consists of customer management, Service management, Trouble Tickets and Service Request modules.  Developing Schema Objects and Public Objects based on business requirements.  Defining Attributes, Facts and Hierarchy for generating report.  Creating Filters, Prompts, Metrics (Simple, Conditional, Derived).  Creating reports using intelligent cubes.  Building up Reports and dash board according to user requirement.  Creation of multiple panels and panel stack within the same dashboard  Handled Rollout and Post Go-Live activities.  Train Circle Users about the functionality of CDR applications.  Giving support to Circle user after Go-Live for 2-4 Weeks. Oerating System Windows XP Technology/Tools Microstrategy, Oracle, Siebel CRM , Clarity Resume Tata Consultancy Services
  • 7. Resume Tata Consultancy Services Project # 4 SABMiller SRM Portal Customer SABMiller Ltd,Columbia Project Location 21 st Jan 2011 to 2nd August 2011 Period Team Member Description SABMiller is a multinational brewing and beverage company headquartered in London, United Kingdom. It is the world's second-largest brewer measured by revenues and is also a major bottler of Coca-Cola. SABMiller SRM Portal is implemented for user convenience. It is tool user can able to raise service request for various requirements like User Creation, Network Access, Issuing Equipment, Laptop, Dekstop, Installing different programs etc. User can generate a PDF for submitted service requests. Role Developer Technology Jboss 5.1 APP server, JSF 1.2 with Richfaces-3.3, core Java,Hibernate,MYSQL Database,ITextPDF 5.3. Resposibilities  Requirement gathering and requirement analysis.  Designing application and database model.  Involved in application development coding.  Unit testing of the components and bug fixing.  App Server configuration and deployment.. Project # 5 Tatasky Selfcare Portal Customer Tatasky Project Location Bhubaneswar Period 1 st Oct 2010 to 18 th Jan 2011 Description Tata Sky is a leading Direct-to-Home (DTH) service provider in India, offering DVD quality picture and CD quality sound along with new age interactive services. Tata Sky Self Care Portal is implemented for user convenience. On login to this portal, tatasky subscribers can get the below privileges.  User can view and modify their account details and package. User can recharge their account. User can record TV shows and can order latest movies. User can chat with a Tata Sky representative and can raise and track their trouble requests. User can view and avail exclusive offers from this portal. Role Team Member Technology Liferay Portal-6.0.6 with jboss-5.1.0 application server, JSF 1.2 with Richfaces-3.3,core Java Resposibility  Implemented different JSF portlets on eclipse and successfully deployed them in liferay portal.  Involved to solve the most critical problem of modalpanel of richfaces to make compatible across the browsers.  Involved in requirement analysis, designing,  coding and code reviews. Unit testing of the components and bug fixing.  Interacted with testing team on bug fixing Resume Tata Consultancy Services
  • 8. Resume Tata Consultancy Services Project # 6 VF-Process Std Customer Vodafone India Services Pvt Ltd (VISPL) Period 14 th June 2010 to 30 th Sep 2010 Role Team Member Description Vodafone is one of the largest telecom service providers and operates in over 30 countries around the world. Vodafone, India has acquired telecom service providers like Essar, Hutch to realize its presence and positioned itself as the largest telecom service provider. In due course it has to standardize its Point of Sale (POS) application and built CPOS which takes care of requirements for Retails, Distributors, and Vodafone Stores. CPOS is already been rolled out to 5 circles. This project is primarily Implementation of change requests to standardize the CPOS application for Vodafone Essar Ltd. Resposibilities  Interacted with BA's to gather requirements  Understand Change Request requirements, develop the Component's.  Involved in requirement analysis, designing, coding, code reviews, bug fixing.  Unit testing of the components.  Bug fixing through SIT.  Post production support. Technology Struts 1.1,JSP,JPA,EJB 3.0,Javascript,PL SQL Project # 7 PeopleSoft FSCM Support-Offshore Client Honda of America Manufacturing Inc. (HAM) Duration 1st MAY 2009 To DEC 2009 Description Support for HAM to carry out its financial transactions and key MRO supply chain transactions using PeopleSoft as its main platform. Role Developer Technical Platform PeopleSoft (Both technical and Functional) Technical : Application Designer , SQR , People Code. Functional : Vendors, Purchasing, Inventory, Account Payables, Account Receivables. Specialized knowledge gained PeopleSoft (Both technical and Functional) Project # 8 Management Information System for Engineering Colleges Client National Institute of Technology,Rourkela Duration 16 th NOV 2008 to 27 th APRIL 2009 Description MISEC application automates the current manual, labour intensive and inefficient Resume Tata Consultancy Services
  • 9. Resume Tata Consultancy Services document monitoring processes. Role Developer Technical Platform Windows XP,SQL Server 2005 ASP.NET AND C# Specialized knowledge gained ASP.NET AND C# Project # 9 HR Sys. Central Govt. Ministries Client Prime Minister's office, HUNGARY Duration 15 th OCT 2008 to 15 th NOV 2008 Role Got Trained in PL/SQL, ORACLE APPS & ORACLE REPORT BUILDER Technical Platform WINDOWS XP, PL/SQL DEVELOPER, ORACLE REPORT BUILDER. Specialized knowledge gained PL/SQL DEVELOPER,ORACLE REPORTS Domain Certifications :  Basic foundation in Telecom.  Telecommunication Business. Experience Details TCS Experience 4 Year(s),8 Month(s) Prev. Experience 0 Year(s),0 Month(s) Total Experience 4 Year(s),8 Month(s) Passport Details Passport Number Date of Issue Expiry Date Place of Issue G0949040 06-dec-2006 05-dec-2016 Hyderabad, INDI Education Summary Qualification Category Qualification Subject Bachelor Of Technology BTEC Elect & Electron Engg Standard Xii / H.S.C. XII Xii Std Ssc SCHL X Std Personal Details Date of Birth 20-08-1985 Resume Tata Consultancy Services
  • 10. Resume Tata Consultancy Services Nationality Indian Marital Status Unmarried Phone No. +91-8093206668 Office Address: AUM building, TCS - Bhubaneswar Present Address : HIG-43, Sailasree Vihar, Bhubaneswar. Resume Tata Consultancy Services