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25 June 2013 1
Shell Resilience Program
R.devalk@shell.com
1
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October 2011
Shell Health 25 June 2013 2
80 countries
90.000 employees NL 8.000 EU 25.000
Production: 3.2 million barrels of gas and oil per
day
Upstream
Businesses Downstream
Projects and
Shell Health 25 June 2013 3
Shell Operations
25 June 2013 3
Shell Health
Shell Health: portfolio of services
 Occupational Health
 Environmental and Product Health
 Clinical Health Services
 Health support to Projects and New Business
 Health, Wellness and Productivity
25 June 2013 4
Shell Health
Culture of Health in Shell
 Human Performance programs
Health Promotion (Be Well)
Resilience
Healthy Ageing
25 June 2013 5
Shell Health
Stress
 Confusing, medicalises
 Cause, event and outcome
 Not a medical diagnosis
 Does not describe what is going on
25 June 2013 6
Shell Health 25 June 2013 725 June 2013 7
7
Shell – new way of thinking
Traditional
Stress
Management
Psychological
Capital
Physical
Capital
Resilience
Enhanced
Human
Performance
Shell Health
Three levels of stress
 THREE LEVELS OF PSYCHOLOGICAL BALANCE:
1. Level I: Life in balance
 You have your daily frustrations, alterations in mood and you
may have differences of opinion. You may have moments
where you feel less focused, less concentrated, less happy
with yourself. However, this is transient. Overall you remain
mainly positive and motivated.
2. Level 2: Stress
 You feel that pressures tend to exceed your ability to cope,
you are afraid that you might lose control. There may be
significant behavioral and relationship issues.
3. Level 3: Risk of stress related illness
 Persistent poor performance and productivity, serious lack of
control with a worsening trend, long term absence.
25 June 2013 8
Shell Health 25 June 2013 9
THREE LEVELS OF PSYCHOLOGICAL BALANCE-
STRESS
 POSSIBLE INTERVENTIONS:
1. Level I: life in balance
 Create more positives and reduce negatives for oneself,
improve team dynamics => Resilience programme
 Employee coaching => Employee Assistance Programme
2. Level 2: stress
 Increase coping strategies, improve skills => Resilience
programme
 Counseling/ support => employee assistance programme
3. Level 3: risk of stress related illness
 Manage stress and root causes, improve health and well
being => medical support for individuals (refer to Health dept.)
 Occupational illnesses => professional targeted risk
assessment (refer to Health dept.)
Shell Health
What is Resilience
Positive Psychology
 Positive capacity to cope with stressful events
 Effective in high- pressured environment
 Cognitive behavioural responses to difficulties
 Trait that all have: learning
 Bouncing back, learning in adversity
 Cope with pressures
 Resilient people: more productive and happier
25 June 2013 10
BALANCING INFLUENCES
DEVELOPING COPING STRATEGIES
Mental
Physical
Mental
Physic
al
Emotion
al
Spiritua
l
Social
April 2012
BALANCING INFLUENCES
DEVELOPING COPING STRATEGIES
Stable & Supportive Relationships
 Create friendship and trust
 Offer encouragement and reassurance
 Thoughts and Beliefs
 Influence our feelings and behaviours
 Attitude and flexibility
 Skills in communication and problem solving
 Capability to make realistic plans and carry them out
Social
Menta
l
April 2012
BALANCING INFLUENCES
DEVELOPING COPING STRATEGIES
A positive view of oneself & confidence in one‟s abilities
 Trusting the process of life
 Balanced perspective
Ability to find comfort, reassurance and security in healthy
way
Ability to manage strong feelings and emotions
Confidence, energy and stamina
 Wellness
Spiritu
al
Emotion
al
Physic
al
April 2012
LIFE OUT OF BALANCE...
A NEED TO DEVELOP RESILIENCE
April 2012
Mental
Physic
al
Emotion
al
Spiritua
l
Social
Shell Health 25 June 2013 15
Why: data
 Shell sickness absence, occupational illnesses,
consultations
 National data
 Claims in some countries
 Hidden absence (presenteism)
Shell Health
Why: Line Management
 Line management accountable preventing „stress‟
 Management of stress by organisation
 Manage organisational factors that contribute
 Interpersonal relationships: much of the distress at
work
 Recognise stress, do not try to avoid
 Positive approach Health and Wellbeing
 Comply Shell HSSE Control Framework
(Organisational Factors and Stress)
25 June 2013 16
Shell Health
Why: benefits
 Benefit of Positive Psychology (research): thriving
 Thrive at work and at home
 Link Safety
 Link Healthy Ageing
25 June 2013 17
Shell Health 25 June 2013 18
How might resilience affect safety?
 Resilient employees
Stable
Flexible
Improved performance
See setbacks as opportunity
Achieve goals
Speak up
25 June 2013 18
Shell Health 25 June 2013 19
Shell NL- HR: wat is Duurzame inzetbaarheid?
1
Duurzame
Inzetbaarheid
“Het (werk)vermogen van de medewerker
om nu en in de toekomst waarde toe te
voegen aan een organisatie en daarbij zelf
ook toegevoegde waarde te ervaren.”
Werk-
vermogen
"De mate waarin een werknemer,
gegeven zijn/haar gezondheid,
fysiek en mentaal in staat is om te
gaan met de taakeisen van
zijn/haar werk.”
Shell Health
Shell Resilience Program: goals
Help individuals and teams
Develop skills
Increase flexibility
Increase coping strategies
Team building
Improve leadership skills
One Global Sustainable Resilience Program
25 June 2013 20
Shell Health
Shell Resilience Program: concepts
Face to face modular learning program
Based on experience
American Psychological Society concepts
Materials made by Shell Health
Team develops team
Facilitators trained by Shell Health
Normal business: HSE meeting, team meeting
45 mins per module; total 1-2 years
Responsibility employer/employee
25 June 2013 21
Shell Health
Shell Resilience Program: concepts
Voluntary
Personal journey
Low on content, high on experience, interactive
Use of experience in the room
Materials available Shell Open University
Support by Shell Health
No charge, no external consultants
25 June 2013 22
Shell Health
Resilience program: Facilitator and Team
Facilitator
 Team leader or other
 Understand concept (examples)
 Support teams in understanding
 Feels comfortable facilitating resilience
 Be aware that individuals react differently to life events
Team
 Any team and any person
 Teams of 8-15
 Safe
25 June 2013 23
Shell Health
Supporting materials
 Shell training online and F2F
 Role facilitator explained
 Website with background information
 Vodcasts
 List Shell Health trainers
25 June 2013 24
Shell Health
Resilience program: Modules
 11 Modules
 Any order
 Start with Introduction
 Uniform format
 Explicit goals
 Reinforcement exercises after each module
25 June 2013 25
Shell Health 25 June 2013 26
Shell Health
Results
 80% positive rating
 Strong demand
 Varied approaches to delivery
 Creates energy
 DRS 15 analysis (survey before and after training):
positive results
 Works in all types of organisations
25 June 2013 27
Shell Health
Quote facilitator Dutch Finance department
 “Juist omdat het programma bestaat uit 10 coherente modules geeft het
deelnemers de mogelijkheid om vanuit verschillende invalshoeken hun
veerkracht te verbeteren.
 Men wordt aan het denken gezet over de eigen veerkracht in
verschillende situaties, vaak op het werk maar ook privé.
 Handreikingen worden gedaan om zelfstandig of met behulp van
collega‟s veranderingen te bewerkstelligen.
 Deelnemende collega‟s binnen mijn afdeling hebben bijvoorbeeld
aangegeven dat ze dankzij de sessie‟s bewuster met hun tijd omgaan
door soms ook dingen te laten waardoor ze de rust en ruimte creëren om
belangrijkere en vaak stressvollere zaken beter aan te kunnen pakken.”
25 June 2013 28
Shell Health
Experience Finance department facilitator
 60-70 persons participated
 Importance formal network and structure HSSE: „Structure drives
behavior‟
 Senior management to be sponsor
 Inspired facilitator and enthusiastic colleagues who take over
some sessions
 Do it: make SMART plan for sessions, even if some members and
team leads are not too enthusiastic
 Importance personal stories
 Highlight choice of modules early in the process
 Do not send information in a technically complicated way, no links
or brochures and information to be readily available
25 June 2013 29
Shell Health
Individual story participant NL
Wat mij betreft hebben de sessies waar ik aan
deelgenomen heb zeker zin gehad; de voorbeelden,
zowel uit het programma als door de deelnemers
aangegeven en besproken hebben mij aan het denken
gezet en ik heb mijn „koers‟ op een aantal punten
bijgesteld. Zelfs als er niet meteen concrete zaken
uitgehaald konden worden, is de waarde toch zeker
ook dat je even afstand kunt nemen (iets wat door
tijdgebrek altijd in de knel komt), waardoor je een en
ander meer helder of vanuit ander perspectief kunt
zien en daarmee ruimte creëert om anders met
problemen om te gaan 25 June 2013 30
Shell Health 25 June 2013 31
News since introduction
 Beyond resilience: take forward even further
 Focusing on Seligman‟s 5 elements: positive emotion,
engagement, meaning, positive relationships, accomplishment
 Global team (improvement- workstreams)
 Shell WIKI and Sharepoint sites
 Shell People Survey link (stress index groups)
 WHO Global Healthy Workplace Award Shell 2013
 Pay it forward initiative Ministry of Social Affairs and Employment-
ARBO article
 Thriving index (Lancaster University UK)
25 June 2013 31
Shell Health
Example of module: Take Decisive Action
 High level goals
 Appreciate mix rational thought and emotion and value taking decisive
action
 Recognise there are strategies to overcome blockers
 Specific deliverables
 Create list blockers and strategies to overcome
 Share progress strategies and outcome at future meeting
 Facilitator background information
 Logistics and script including your own story
 Exercises
 Rational and emotional, blockers and final summary and comments
 Reinforcement: plan and share strategies at team meetings
 Hints and suggestions for the facilitator
25 June 2013 32
Shell Health
Tim and Team Case
 55 , very motivated, sleepless nights, missed deadlines
 Worries, workload, loss of control, almost slept driving
 Stress level 2-3
 Influence on supervisor and team
 High work load team members
 Poor communication in team
 Advice Shell Health
25 June 2013 33
Shell Health
Tim and Team
Tim: short time- out, small changes job- tasks,
counselor, personal resilience
Team leader: SOU Resilience facilitator training
Resilience team meeting
 Introduction and Take Decisive Action
 Team shares progress on using strategy
 Reinforcement of changes and use learnings
 Agenda item HSE meetings
25 June 2013 34
Shell Health
Half year later
 Tim: enjoys job, delegates more, knows he can do a lot, good
performance
 Team learning
 Positive approach, small steps, major effect
 Simple change in focus
 Better communication and cooperation
 You cannot change events
 Discuss issues,like deadlines, timely
 Focus on sphere of influence
 Realistic goals and take action
 Positive, learning experience
 Look at big picture
25 June 2013 35
Shell Health 25 June 2013 36
RESILIENCE
How THOUGHTS can influence behaviour
CASE EXAMPLE: I am made redundant.
I am a failure
I‟ll never get
another job
Depression
Loss of interest in other aspects of life
Lack of motivation to look for another
job
Shell Health 25 June 2013 37
RESILIENCE
How THOUGHTS can influence behaviour
I remain motivated
I retain my interest in external activities
I apply for jobs & am in a positive state to
attend interviews
I get another job
RESILIENT CASE EXAMPLE: I am made redundant.
Of course I
will get
another
job
Losing my job
had nothing to
do with my
capability
Redundancy
was the result
of
circumstances
Q & A
April 2012
Workshop Shell health: Veerkracht ontwikkelen door positieve psychologie door Rijkwessel de Valk en Drs. Johan Vaartjes

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Workshop Shell health: Veerkracht ontwikkelen door positieve psychologie door Rijkwessel de Valk en Drs. Johan Vaartjes

  • 1. 25 June 2013 1 Shell Resilience Program R.devalk@shell.com 1 Use this area for cover image (height 6.5cm, width 8cm) Use this area for cover image (height 6.5cm, width 8cm) October 2011
  • 2. Shell Health 25 June 2013 2 80 countries 90.000 employees NL 8.000 EU 25.000 Production: 3.2 million barrels of gas and oil per day Upstream Businesses Downstream Projects and
  • 3. Shell Health 25 June 2013 3 Shell Operations 25 June 2013 3
  • 4. Shell Health Shell Health: portfolio of services  Occupational Health  Environmental and Product Health  Clinical Health Services  Health support to Projects and New Business  Health, Wellness and Productivity 25 June 2013 4
  • 5. Shell Health Culture of Health in Shell  Human Performance programs Health Promotion (Be Well) Resilience Healthy Ageing 25 June 2013 5
  • 6. Shell Health Stress  Confusing, medicalises  Cause, event and outcome  Not a medical diagnosis  Does not describe what is going on 25 June 2013 6
  • 7. Shell Health 25 June 2013 725 June 2013 7 7 Shell – new way of thinking Traditional Stress Management Psychological Capital Physical Capital Resilience Enhanced Human Performance
  • 8. Shell Health Three levels of stress  THREE LEVELS OF PSYCHOLOGICAL BALANCE: 1. Level I: Life in balance  You have your daily frustrations, alterations in mood and you may have differences of opinion. You may have moments where you feel less focused, less concentrated, less happy with yourself. However, this is transient. Overall you remain mainly positive and motivated. 2. Level 2: Stress  You feel that pressures tend to exceed your ability to cope, you are afraid that you might lose control. There may be significant behavioral and relationship issues. 3. Level 3: Risk of stress related illness  Persistent poor performance and productivity, serious lack of control with a worsening trend, long term absence. 25 June 2013 8
  • 9. Shell Health 25 June 2013 9 THREE LEVELS OF PSYCHOLOGICAL BALANCE- STRESS  POSSIBLE INTERVENTIONS: 1. Level I: life in balance  Create more positives and reduce negatives for oneself, improve team dynamics => Resilience programme  Employee coaching => Employee Assistance Programme 2. Level 2: stress  Increase coping strategies, improve skills => Resilience programme  Counseling/ support => employee assistance programme 3. Level 3: risk of stress related illness  Manage stress and root causes, improve health and well being => medical support for individuals (refer to Health dept.)  Occupational illnesses => professional targeted risk assessment (refer to Health dept.)
  • 10. Shell Health What is Resilience Positive Psychology  Positive capacity to cope with stressful events  Effective in high- pressured environment  Cognitive behavioural responses to difficulties  Trait that all have: learning  Bouncing back, learning in adversity  Cope with pressures  Resilient people: more productive and happier 25 June 2013 10
  • 11. BALANCING INFLUENCES DEVELOPING COPING STRATEGIES Mental Physical Mental Physic al Emotion al Spiritua l Social April 2012
  • 12. BALANCING INFLUENCES DEVELOPING COPING STRATEGIES Stable & Supportive Relationships  Create friendship and trust  Offer encouragement and reassurance  Thoughts and Beliefs  Influence our feelings and behaviours  Attitude and flexibility  Skills in communication and problem solving  Capability to make realistic plans and carry them out Social Menta l April 2012
  • 13. BALANCING INFLUENCES DEVELOPING COPING STRATEGIES A positive view of oneself & confidence in one‟s abilities  Trusting the process of life  Balanced perspective Ability to find comfort, reassurance and security in healthy way Ability to manage strong feelings and emotions Confidence, energy and stamina  Wellness Spiritu al Emotion al Physic al April 2012
  • 14. LIFE OUT OF BALANCE... A NEED TO DEVELOP RESILIENCE April 2012 Mental Physic al Emotion al Spiritua l Social
  • 15. Shell Health 25 June 2013 15 Why: data  Shell sickness absence, occupational illnesses, consultations  National data  Claims in some countries  Hidden absence (presenteism)
  • 16. Shell Health Why: Line Management  Line management accountable preventing „stress‟  Management of stress by organisation  Manage organisational factors that contribute  Interpersonal relationships: much of the distress at work  Recognise stress, do not try to avoid  Positive approach Health and Wellbeing  Comply Shell HSSE Control Framework (Organisational Factors and Stress) 25 June 2013 16
  • 17. Shell Health Why: benefits  Benefit of Positive Psychology (research): thriving  Thrive at work and at home  Link Safety  Link Healthy Ageing 25 June 2013 17
  • 18. Shell Health 25 June 2013 18 How might resilience affect safety?  Resilient employees Stable Flexible Improved performance See setbacks as opportunity Achieve goals Speak up 25 June 2013 18
  • 19. Shell Health 25 June 2013 19 Shell NL- HR: wat is Duurzame inzetbaarheid? 1 Duurzame Inzetbaarheid “Het (werk)vermogen van de medewerker om nu en in de toekomst waarde toe te voegen aan een organisatie en daarbij zelf ook toegevoegde waarde te ervaren.” Werk- vermogen "De mate waarin een werknemer, gegeven zijn/haar gezondheid, fysiek en mentaal in staat is om te gaan met de taakeisen van zijn/haar werk.”
  • 20. Shell Health Shell Resilience Program: goals Help individuals and teams Develop skills Increase flexibility Increase coping strategies Team building Improve leadership skills One Global Sustainable Resilience Program 25 June 2013 20
  • 21. Shell Health Shell Resilience Program: concepts Face to face modular learning program Based on experience American Psychological Society concepts Materials made by Shell Health Team develops team Facilitators trained by Shell Health Normal business: HSE meeting, team meeting 45 mins per module; total 1-2 years Responsibility employer/employee 25 June 2013 21
  • 22. Shell Health Shell Resilience Program: concepts Voluntary Personal journey Low on content, high on experience, interactive Use of experience in the room Materials available Shell Open University Support by Shell Health No charge, no external consultants 25 June 2013 22
  • 23. Shell Health Resilience program: Facilitator and Team Facilitator  Team leader or other  Understand concept (examples)  Support teams in understanding  Feels comfortable facilitating resilience  Be aware that individuals react differently to life events Team  Any team and any person  Teams of 8-15  Safe 25 June 2013 23
  • 24. Shell Health Supporting materials  Shell training online and F2F  Role facilitator explained  Website with background information  Vodcasts  List Shell Health trainers 25 June 2013 24
  • 25. Shell Health Resilience program: Modules  11 Modules  Any order  Start with Introduction  Uniform format  Explicit goals  Reinforcement exercises after each module 25 June 2013 25
  • 26. Shell Health 25 June 2013 26
  • 27. Shell Health Results  80% positive rating  Strong demand  Varied approaches to delivery  Creates energy  DRS 15 analysis (survey before and after training): positive results  Works in all types of organisations 25 June 2013 27
  • 28. Shell Health Quote facilitator Dutch Finance department  “Juist omdat het programma bestaat uit 10 coherente modules geeft het deelnemers de mogelijkheid om vanuit verschillende invalshoeken hun veerkracht te verbeteren.  Men wordt aan het denken gezet over de eigen veerkracht in verschillende situaties, vaak op het werk maar ook privé.  Handreikingen worden gedaan om zelfstandig of met behulp van collega‟s veranderingen te bewerkstelligen.  Deelnemende collega‟s binnen mijn afdeling hebben bijvoorbeeld aangegeven dat ze dankzij de sessie‟s bewuster met hun tijd omgaan door soms ook dingen te laten waardoor ze de rust en ruimte creëren om belangrijkere en vaak stressvollere zaken beter aan te kunnen pakken.” 25 June 2013 28
  • 29. Shell Health Experience Finance department facilitator  60-70 persons participated  Importance formal network and structure HSSE: „Structure drives behavior‟  Senior management to be sponsor  Inspired facilitator and enthusiastic colleagues who take over some sessions  Do it: make SMART plan for sessions, even if some members and team leads are not too enthusiastic  Importance personal stories  Highlight choice of modules early in the process  Do not send information in a technically complicated way, no links or brochures and information to be readily available 25 June 2013 29
  • 30. Shell Health Individual story participant NL Wat mij betreft hebben de sessies waar ik aan deelgenomen heb zeker zin gehad; de voorbeelden, zowel uit het programma als door de deelnemers aangegeven en besproken hebben mij aan het denken gezet en ik heb mijn „koers‟ op een aantal punten bijgesteld. Zelfs als er niet meteen concrete zaken uitgehaald konden worden, is de waarde toch zeker ook dat je even afstand kunt nemen (iets wat door tijdgebrek altijd in de knel komt), waardoor je een en ander meer helder of vanuit ander perspectief kunt zien en daarmee ruimte creëert om anders met problemen om te gaan 25 June 2013 30
  • 31. Shell Health 25 June 2013 31 News since introduction  Beyond resilience: take forward even further  Focusing on Seligman‟s 5 elements: positive emotion, engagement, meaning, positive relationships, accomplishment  Global team (improvement- workstreams)  Shell WIKI and Sharepoint sites  Shell People Survey link (stress index groups)  WHO Global Healthy Workplace Award Shell 2013  Pay it forward initiative Ministry of Social Affairs and Employment- ARBO article  Thriving index (Lancaster University UK) 25 June 2013 31
  • 32. Shell Health Example of module: Take Decisive Action  High level goals  Appreciate mix rational thought and emotion and value taking decisive action  Recognise there are strategies to overcome blockers  Specific deliverables  Create list blockers and strategies to overcome  Share progress strategies and outcome at future meeting  Facilitator background information  Logistics and script including your own story  Exercises  Rational and emotional, blockers and final summary and comments  Reinforcement: plan and share strategies at team meetings  Hints and suggestions for the facilitator 25 June 2013 32
  • 33. Shell Health Tim and Team Case  55 , very motivated, sleepless nights, missed deadlines  Worries, workload, loss of control, almost slept driving  Stress level 2-3  Influence on supervisor and team  High work load team members  Poor communication in team  Advice Shell Health 25 June 2013 33
  • 34. Shell Health Tim and Team Tim: short time- out, small changes job- tasks, counselor, personal resilience Team leader: SOU Resilience facilitator training Resilience team meeting  Introduction and Take Decisive Action  Team shares progress on using strategy  Reinforcement of changes and use learnings  Agenda item HSE meetings 25 June 2013 34
  • 35. Shell Health Half year later  Tim: enjoys job, delegates more, knows he can do a lot, good performance  Team learning  Positive approach, small steps, major effect  Simple change in focus  Better communication and cooperation  You cannot change events  Discuss issues,like deadlines, timely  Focus on sphere of influence  Realistic goals and take action  Positive, learning experience  Look at big picture 25 June 2013 35
  • 36. Shell Health 25 June 2013 36 RESILIENCE How THOUGHTS can influence behaviour CASE EXAMPLE: I am made redundant. I am a failure I‟ll never get another job Depression Loss of interest in other aspects of life Lack of motivation to look for another job
  • 37. Shell Health 25 June 2013 37 RESILIENCE How THOUGHTS can influence behaviour I remain motivated I retain my interest in external activities I apply for jobs & am in a positive state to attend interviews I get another job RESILIENT CASE EXAMPLE: I am made redundant. Of course I will get another job Losing my job had nothing to do with my capability Redundancy was the result of circumstances
  • 38. Q & A April 2012

Editor's Notes

  1. There a different aspects of resilience that need to be in balance and that require attention. Whole point is balance in life areas. You cannot say eg. I’ll concentrate on the physical aspect (sports, healthy food) and the rest will follow. You need to work on all aspects. Ask the participants what their interpretation of each aspect is and have a discussion. Refer to the following slides as support.
  2. Spiritual is not to be limited to religion!