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Sharon
Hanna
Email: hanna.karppi@nexergroup.com
Twitter: @hannakarppi
Email: sharon@sharonodea.co.uk
Twitter: @sharonodea
Demographics
Multi-generational
Diverse
Technology
AI
AR
Automation
Decline of careers
Knowledge
Skills
Learning
Place
Office
Home
Frontline
Third spaces Time
Time zones
Days
Time of day
Employment status
Employee
Contractor
Gig workers
Third party
MEANS MOTIVE
OPPORTUNITY
"Customers are at the heart of our business
operations. Our best-in-class digital services
enable a frictionless customer experience
across all touchpoints..."
The reality of what we give our staff
to work on
Think about the
overall
experience
Help people
navigate
complexity
Understand
people's needs
Have higher
standards
Support people
through change
Sharon O'Dea and Hanna Karppi - A Human-Centred Future of Work