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Setting	
  the	
  Stage	
  for	
  Successful	
  Employee	
  Onboarding

@RobinSchooling 	
  

	
  

	
  

	
  

	
  
 
the	
  process	
  for	
  assisting	
  new	
  employees	
  in	
  their	
  
adjustment	
  to	
  the	
  organizational,	
  cultural,	
  social	
  and	
  
performance	
  aspects	
  of	
  their	
  new	
  jobs
	
  
is	
  your	
  onboarding	
  experience	
  all	
  
about	
  the	
  forms	
  and	
  checklists?	
  
how	
  can	
  you	
  fix	
  it?
determine	
  your	
  model

highly	
  structured?	
  
systematic?	
  
sink	
  or	
  swim?	
  
HR	
  process	
  …or	
  
everyone’s	
  
responsibility?
find	
  the	
  proper	
  mix

	
  formal:	
  
	
  fixed	
  sequence	
  of	
  activities	
  
	
  policies	
  &	
  procedures	
  
	
  coordinated	
  socialization
	
  informal:	
  	
  
	
  
	
  peer	
  to	
  peer	
  
	
  	
  
	
  spontaneous
why	
  it’s	
  
important

new	
  employees	
  who	
  feel	
  
welcome	
  and	
  prepared	
  for	
  
their	
  roles	
  will	
  more	
  quickly	
  
become	
  successful	
  
contributors



	
  the	
  candidate	
  stage!
ing
onboarding	
  begins	
  dur
The	
  4	
  C’s	
  of	
  Onboarding

	
  
(1)	
  Compliance	
  is	
  the	
  lowest	
  level	
  and	
  includes	
  teaching	
  
employees	
  basic	
  legal	
  and	
  policy-­‐related	
  rules	
  and	
  
regulations	
  
(2)	
  Clarification	
  refers	
  to	
  ensuring	
  that	
  employees	
  
understand	
  their	
  new	
  jobs	
  and	
  all	
  related	
  expectations



copyright	
  Talya	
  N.	
  Bauer	
  Ph.D.	
  (2010),	
  Portland	
  State	
  University	
  
The	
  4	
  C’s	
  of	
  Onboarding

	
  
(3)	
  Culture	
  is	
  a	
  broad	
  category	
  that	
  includes	
  providing	
  
employees	
  with	
  a	
  sense	
  of	
  organizational	
  norms	
  -­‐	
  both	
  
formal	
  and	
  informal	
  
(4)	
  Connection	
  refers	
  to	
  the	
  vital	
  interpersonal	
  
relationships	
  and	
  information	
  networks	
  that	
  new	
  
employees	
  must	
  establish



copyright	
  Talya	
  N.	
  Bauer	
  Ph.D.	
  (2010),	
  Portland	
  State	
  University	
  
manager’s	
  role	
  is	
  critical

✓  work	
  group	
  

assimilation	
  

✓  create	
  clarity	
  

around	
  role,	
  
responsibilities	
  
and	
  expectations	
  

✓  provide	
  feedback	
  
✓  encourage	
  skill	
  

development	
  
the	
  importance	
  of	
  
team	
  members



provide	
  support

share	
  knowledge


create	
  welcoming	
  climate
w


u	
  do?
an	
  yo
t	
  else	
  c
ha
you	
  can…

✓  create	
  personal	
  onboarding	
  plans	
  for	
  each	
  

employee	
  

✓  offer	
  employee	
  resource	
  groups	
  
✓  implement	
  30-­‐60-­‐90	
  day	
  check-­‐ins	
  
✓  use	
  technology	
  and	
  allow	
  employees	
  to	
  track	
  

their	
  ongoing	
  onboarding	
  status
e
rformanc
pe


people



the	
  3	
  P’s	
  of	
  social	
  integration	
  


politics
fit	
  and	
  culture


“here’s	
  the	
  way	
  we	
  REALLY	
  do	
  things	
  around	
  here”
goal!


develop	
  committed	
  and	
  successful	
  relationships	
  
between	
  employees	
  and	
  employer
and	
  sell	
  out	
  the	
  house
 SILVER	
  ZEBRAS,	
  LLC	
  
	
  robin@silverzebras.com 	
  

	
  



	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  @RobinSchooling

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Setting the Stage for Successful Employee Onboarding

  • 1. Setting  the  Stage  for  Successful  Employee  Onboarding @RobinSchooling          
  • 2.   the  process  for  assisting  new  employees  in  their   adjustment  to  the  organizational,  cultural,  social  and   performance  aspects  of  their  new  jobs  
  • 3. is  your  onboarding  experience  all   about  the  forms  and  checklists?  
  • 4. how  can  you  fix  it?
  • 5. determine  your  model highly  structured?   systematic?   sink  or  swim?   HR  process  …or   everyone’s   responsibility?
  • 6. find  the  proper  mix  formal:    fixed  sequence  of  activities    policies  &  procedures    coordinated  socialization  informal:        peer  to  peer        spontaneous
  • 7. why  it’s   important new  employees  who  feel   welcome  and  prepared  for   their  roles  will  more  quickly   become  successful   contributors  the  candidate  stage! ing onboarding  begins  dur
  • 8. The  4  C’s  of  Onboarding   (1)  Compliance  is  the  lowest  level  and  includes  teaching   employees  basic  legal  and  policy-­‐related  rules  and   regulations   (2)  Clarification  refers  to  ensuring  that  employees   understand  their  new  jobs  and  all  related  expectations copyright  Talya  N.  Bauer  Ph.D.  (2010),  Portland  State  University  
  • 9. The  4  C’s  of  Onboarding   (3)  Culture  is  a  broad  category  that  includes  providing   employees  with  a  sense  of  organizational  norms  -­‐  both   formal  and  informal   (4)  Connection  refers  to  the  vital  interpersonal   relationships  and  information  networks  that  new   employees  must  establish copyright  Talya  N.  Bauer  Ph.D.  (2010),  Portland  State  University  
  • 10. manager’s  role  is  critical ✓  work  group   assimilation   ✓  create  clarity   around  role,   responsibilities   and  expectations   ✓  provide  feedback   ✓  encourage  skill   development  
  • 11. the  importance  of   team  members provide  support share  knowledge create  welcoming  climate
  • 12. w u  do? an  yo t  else  c ha
  • 13. you  can… ✓  create  personal  onboarding  plans  for  each   employee   ✓  offer  employee  resource  groups   ✓  implement  30-­‐60-­‐90  day  check-­‐ins   ✓  use  technology  and  allow  employees  to  track   their  ongoing  onboarding  status
  • 14. e rformanc pe people the  3  P’s  of  social  integration   politics
  • 15. fit  and  culture “here’s  the  way  we  REALLY  do  things  around  here”
  • 16. goal! develop  committed  and  successful  relationships   between  employees  and  employer
  • 17. and  sell  out  the  house
  • 18.  SILVER  ZEBRAS,  LLC    robin@silverzebras.com                            @RobinSchooling