Agentforce is Salesforce's platform for building autonomous AI agents that enhance customer service and sales through intelligent automation. Unlike traditional chatbots, Agentforce agents operate without human intervention, leveraging the Atlas reasoning engine and large language models for dynamic interactions. This technology enables businesses to automate complex tasks, personalize customer engagement, and effectively drive product success.

2. Get Up-and-Running
on Agentforce

3. What is
Agentforce ?

4. Salesforce's Agentforce helps you build and customize
autonomous AI agents to help your business get more
work done. This can be a Service Agent that helps to
deflect cases and resolve customer inquiries accurately
and conversationally, or it could be a Sales Agent that
proactively nurtures leads by contacting customers,
responding to their questions, and scheduling meetings.
Agentforce Agents give your company the additional
resources it needs to drive customer success.
What is Agentforce?

5. http://agentforce.com/
What is Agentforce?

6. Unlike traditional chatbots, AgentForce agents operate
autonomously—analyzing data, making decisions, and executing
actions without human intervention, delivering a revolutionary
level of business automation.
AgentForce vs Traditional Chatbots

7. AgentForce vs Traditional Chatbots
Traditional bots typically follow predefined scripts and require
human input to perform tasks.
AgentForce uses the Atlas Reasoning Engine and integrates LLMs
(Large Language Models) to provide a dynamic, multi-turn
conversational experience. It doesn’t just chat—it takes action
autonomously, such as drafting a sales email, booking meetings, or
resolving service tickets.

8. Agentforce Role in Business
AI agents, like those in AgentForce, represent a significant leap from basic
chatbots or copilots. These autonomous AI agents can proactively handle
customer service queries, sales outreach, or marketing campaigns in
real-time, without waiting for a human to guide them. Imagine an agent that
not only understands a customer’s issue but also solves it autonomously by
connecting with backend systems like Salesforce’s Data Cloud or MuleSoft
APIs.

9. Generative AI and AgentForce
AgentForce is designed to leverage generative AI to automate complex tasks.
Generative AI can create text, images, and even predictive outcomes from
prompts, making it invaluable for customer interactions. Within AgentForce,
generative AI powers tasks like drafting personalized emails, creating sales
proposals, and even generating marketing content based on customer data.
This allows businesses to not only respond quickly but also tailor every
interaction based on real-time inputs, significantly improving customer
engagement.

14. https://trailhead.salesforce.com/conte
nt/learn/trails/get-ready-for-agentforc
e

16. https://www.youtube.com/watch?v=
Wo159RKlcy0
Agentforce for developers

17. Q&A

18. Thank you!
See you next month