SlideShare a Scribd company logo
1 of 14
ROLES OF ETHICS IN
QUALITY
CHAPTER 3
TABLE OF CONTENT
A. INTRODUCTION
B. UNDERSTANDING THE CONCEPT OF QUALITY
C. WHAT ARE THE BENCHMARKS FOR TOTAL QUALITY
CONTROL?
D. THE FIVE-STEPS OF ETHICS
A.
INTRODUCTION
As a head of the Mapua-Makati Editorial Service
Committee, the most mentioned term, I believe, that we
encounter every time we proofread the feasibility study
papers of our students is quality. I observed that quality is
used in the sense of superlative definitions. Students tend
to associate the word with being the “best” the “finest” the
“most outstanding” the “highest level,” etc.
B. UNDERSTANDING THE CONCEPT OF
QUALITY
 Checking the papers of our HRM graduating students.
“FINEST”
QUALITY – “conformance to standard”.
C. WHAT ARE THE BENCHMARKS FOR TOTAL QUALITY
CONTROL?
 1989 – 44th Annual International Congress of the American
Society for Quality Control.
QUALITY
C. WHAT ARE THE BENCHMARKS FOR TOTAL QUALITY
CONTROL?
 Dr. Armand Feigenbaum – introduced the ten benchmarks
for total quality control.
1. Quality is company-wide.
2. Quality is what the customer says it is.
3. Quality and cost are inseparable.
4. Quality is a way of managing.
5. Quality involves both the individual and teamwork.
6. Quality and innovation are mutually dependent.
7. Quality is an ethic.
8. Quality involves constant improvement.
9. Quality is the most cost-effective and least-capital route to productivity.
10. Quality is implemented with the total systematic integration of customers and suppliers.
C. WHAT ARE THE BENCHMARKS FOR TOTAL QUALITY
CONTROL?
 July 1990 – at an international conference sponsored by the
Institute for Moral Rearmament in Caux, Switzerland that a full
week was dedicated to “Quality and Ethics in Today’s World”.
 600 persons from 32 countries – who attended the conference.
D. THE FIVE-STEP TEST FOR
ETHICS
1. Is the decision legal?
2. Is the decision fair?
3. Does the decision hurt anyone?
4. Have I been honest with those affected?
5. Can I leave with my decision?
1. IS THE DECISION
LEGAL?
2. IS THE DECISION
FAIR?
3. DOES THE DECISION HURT
ANYONE?
4. HAVE I BEEN HONEST WITH THOSE
AFFECTED?
HONESTY – the quality or fact of being honest; uprightness &
fairness.
- truthfulness, sincerity, or
frankness.
- freedom from deceit or
fraud.
5. CAN MY CONSCIENCE LIVE WITH MY
DECISION?
THANK YOU FOR
LISTENING !
GROUP 3 MEMBERS :
1. Ayubo, Raniza
2. Bardinas, Kenneth
3. Nausan, Vhricx Josh
4. Catoc, Kristine Kaye
5. Arreza, Marchen
6. Duga, Kristine
7. Verona, Lovely

More Related Content

Similar to Roles-of-ethics by BSBA-FM 2nd year.pptx

TQM.ppt unit 1 notes for references 2017 regulation
TQM.ppt unit 1 notes for references 2017 regulationTQM.ppt unit 1 notes for references 2017 regulation
TQM.ppt unit 1 notes for references 2017 regulation
PoornachanranKV
 
Administration of TQM.ppt
Administration of TQM.pptAdministration of TQM.ppt
Administration of TQM.ppt
etebarkhmichale
 

Similar to Roles-of-ethics by BSBA-FM 2nd year.pptx (20)

admin-TQM.ppt
admin-TQM.pptadmin-TQM.ppt
admin-TQM.ppt
 
admin-TQM.ppt
admin-TQM.pptadmin-TQM.ppt
admin-TQM.ppt
 
admin-TQM.ppt
admin-TQM.pptadmin-TQM.ppt
admin-TQM.ppt
 
admin-TQM.ppt
admin-TQM.pptadmin-TQM.ppt
admin-TQM.ppt
 
admin-TQM.ppt
admin-TQM.pptadmin-TQM.ppt
admin-TQM.ppt
 
TQM.ppt
TQM.pptTQM.ppt
TQM.ppt
 
admin-TQM.ppt
admin-TQM.pptadmin-TQM.ppt
admin-TQM.ppt
 
admin-TQM.ppt
admin-TQM.pptadmin-TQM.ppt
admin-TQM.ppt
 
TQM.ppt unit 1 notes for references 2017 regulation
TQM.ppt unit 1 notes for references 2017 regulationTQM.ppt unit 1 notes for references 2017 regulation
TQM.ppt unit 1 notes for references 2017 regulation
 
Administration of TQM.ppt
Administration of TQM.pptAdministration of TQM.ppt
Administration of TQM.ppt
 
Philosophies of quality
Philosophies  of qualityPhilosophies  of quality
Philosophies of quality
 
Total quality management unit 1
Total quality management unit 1 Total quality management unit 1
Total quality management unit 1
 
lesley massey collaborative launch
lesley massey collaborative launchlesley massey collaborative launch
lesley massey collaborative launch
 
CONCEPT OF QUALITY MANAGEMENT IN HEALTHCARE ORGANISATIONS.pptx
CONCEPT OF QUALITY MANAGEMENT IN HEALTHCARE ORGANISATIONS.pptxCONCEPT OF QUALITY MANAGEMENT IN HEALTHCARE ORGANISATIONS.pptx
CONCEPT OF QUALITY MANAGEMENT IN HEALTHCARE ORGANISATIONS.pptx
 
Global Best Practice in Cold Chain Management
Global Best Practice in Cold Chain ManagementGlobal Best Practice in Cold Chain Management
Global Best Practice in Cold Chain Management
 
TQM.pdf
TQM.pdfTQM.pdf
TQM.pdf
 
Trends and Transparency in Green Building Products
Trends and Transparency in Green Building ProductsTrends and Transparency in Green Building Products
Trends and Transparency in Green Building Products
 
Healthcare quality assurance
Healthcare quality assuranceHealthcare quality assurance
Healthcare quality assurance
 
Nursing leadership and management course / Total Quality Mnagement
Nursing leadership and management course / Total Quality MnagementNursing leadership and management course / Total Quality Mnagement
Nursing leadership and management course / Total Quality Mnagement
 
Presentation on Deming Philosophy
Presentation on Deming Philosophy Presentation on Deming Philosophy
Presentation on Deming Philosophy
 

Recently uploaded

Genaihelloallstudyjamheregetstartedwithai
GenaihelloallstudyjamheregetstartedwithaiGenaihelloallstudyjamheregetstartedwithai
Genaihelloallstudyjamheregetstartedwithai
joceko6768
 
toefl ibt practice test module download_1
toefl ibt practice test module download_1toefl ibt practice test module download_1
toefl ibt practice test module download_1
Aswar Amiruddin
 
કારકિર્દીના પંથે-2024 career guidance.pdf
કારકિર્દીના પંથે-2024 career guidance.pdfકારકિર્દીના પંથે-2024 career guidance.pdf
કારકિર્દીના પંથે-2024 career guidance.pdf
SAIYEDASAD2
 
Ralph - Project Presentation Enhancing System Security at Acme Flight Solutio...
Ralph - Project Presentation Enhancing System Security at Acme Flight Solutio...Ralph - Project Presentation Enhancing System Security at Acme Flight Solutio...
Ralph - Project Presentation Enhancing System Security at Acme Flight Solutio...
MasterG
 

Recently uploaded (14)

129. Reviewer Certificate in BioNature [2024]
129. Reviewer Certificate in BioNature [2024]129. Reviewer Certificate in BioNature [2024]
129. Reviewer Certificate in BioNature [2024]
 
Genaihelloallstudyjamheregetstartedwithai
GenaihelloallstudyjamheregetstartedwithaiGenaihelloallstudyjamheregetstartedwithai
Genaihelloallstudyjamheregetstartedwithai
 
Master SEO in 2024 The Complete Beginner's Guide
Master SEO in 2024 The Complete Beginner's GuideMaster SEO in 2024 The Complete Beginner's Guide
Master SEO in 2024 The Complete Beginner's Guide
 
toefl ibt practice test module download_1
toefl ibt practice test module download_1toefl ibt practice test module download_1
toefl ibt practice test module download_1
 
IG2 Risk Assessment.for any copany .docx
IG2 Risk Assessment.for any copany .docxIG2 Risk Assessment.for any copany .docx
IG2 Risk Assessment.for any copany .docx
 
0524.THOMASGIRARD_CURRICULUMVITAE-01.pdf
0524.THOMASGIRARD_CURRICULUMVITAE-01.pdf0524.THOMASGIRARD_CURRICULUMVITAE-01.pdf
0524.THOMASGIRARD_CURRICULUMVITAE-01.pdf
 
Guide to Physical Therapist Practice presentation
Guide to Physical Therapist Practice presentationGuide to Physical Therapist Practice presentation
Guide to Physical Therapist Practice presentation
 
Day care leadership document it helps to a person who needs caring children
Day care leadership document it helps to a person who needs caring childrenDay care leadership document it helps to a person who needs caring children
Day care leadership document it helps to a person who needs caring children
 
0524.THOMASGIRARD_SINGLEPAGERESUME-01.pdf
0524.THOMASGIRARD_SINGLEPAGERESUME-01.pdf0524.THOMASGIRARD_SINGLEPAGERESUME-01.pdf
0524.THOMASGIRARD_SINGLEPAGERESUME-01.pdf
 
કારકિર્દીના પંથે-2024 career guidance.pdf
કારકિર્દીના પંથે-2024 career guidance.pdfકારકિર્દીના પંથે-2024 career guidance.pdf
કારકિર્દીના પંથે-2024 career guidance.pdf
 
Job Hunting - pick over this fishbone for telephone interviews!.pptx
Job Hunting - pick over this fishbone for telephone interviews!.pptxJob Hunting - pick over this fishbone for telephone interviews!.pptx
Job Hunting - pick over this fishbone for telephone interviews!.pptx
 
5CL-ADBA,5cladba, the best supplier in China
5CL-ADBA,5cladba, the best supplier in China5CL-ADBA,5cladba, the best supplier in China
5CL-ADBA,5cladba, the best supplier in China
 
Ralph - Project Presentation Enhancing System Security at Acme Flight Solutio...
Ralph - Project Presentation Enhancing System Security at Acme Flight Solutio...Ralph - Project Presentation Enhancing System Security at Acme Flight Solutio...
Ralph - Project Presentation Enhancing System Security at Acme Flight Solutio...
 
0524.priorspeakingengagementslist-01.pdf
0524.priorspeakingengagementslist-01.pdf0524.priorspeakingengagementslist-01.pdf
0524.priorspeakingengagementslist-01.pdf
 

Roles-of-ethics by BSBA-FM 2nd year.pptx

  • 1. ROLES OF ETHICS IN QUALITY CHAPTER 3
  • 2. TABLE OF CONTENT A. INTRODUCTION B. UNDERSTANDING THE CONCEPT OF QUALITY C. WHAT ARE THE BENCHMARKS FOR TOTAL QUALITY CONTROL? D. THE FIVE-STEPS OF ETHICS
  • 3. A. INTRODUCTION As a head of the Mapua-Makati Editorial Service Committee, the most mentioned term, I believe, that we encounter every time we proofread the feasibility study papers of our students is quality. I observed that quality is used in the sense of superlative definitions. Students tend to associate the word with being the “best” the “finest” the “most outstanding” the “highest level,” etc.
  • 4. B. UNDERSTANDING THE CONCEPT OF QUALITY  Checking the papers of our HRM graduating students. “FINEST” QUALITY – “conformance to standard”.
  • 5. C. WHAT ARE THE BENCHMARKS FOR TOTAL QUALITY CONTROL?  1989 – 44th Annual International Congress of the American Society for Quality Control. QUALITY
  • 6. C. WHAT ARE THE BENCHMARKS FOR TOTAL QUALITY CONTROL?  Dr. Armand Feigenbaum – introduced the ten benchmarks for total quality control. 1. Quality is company-wide. 2. Quality is what the customer says it is. 3. Quality and cost are inseparable. 4. Quality is a way of managing. 5. Quality involves both the individual and teamwork. 6. Quality and innovation are mutually dependent. 7. Quality is an ethic. 8. Quality involves constant improvement. 9. Quality is the most cost-effective and least-capital route to productivity. 10. Quality is implemented with the total systematic integration of customers and suppliers.
  • 7. C. WHAT ARE THE BENCHMARKS FOR TOTAL QUALITY CONTROL?  July 1990 – at an international conference sponsored by the Institute for Moral Rearmament in Caux, Switzerland that a full week was dedicated to “Quality and Ethics in Today’s World”.  600 persons from 32 countries – who attended the conference.
  • 8. D. THE FIVE-STEP TEST FOR ETHICS 1. Is the decision legal? 2. Is the decision fair? 3. Does the decision hurt anyone? 4. Have I been honest with those affected? 5. Can I leave with my decision?
  • 9. 1. IS THE DECISION LEGAL?
  • 10. 2. IS THE DECISION FAIR?
  • 11. 3. DOES THE DECISION HURT ANYONE?
  • 12. 4. HAVE I BEEN HONEST WITH THOSE AFFECTED? HONESTY – the quality or fact of being honest; uprightness & fairness. - truthfulness, sincerity, or frankness. - freedom from deceit or fraud.
  • 13. 5. CAN MY CONSCIENCE LIVE WITH MY DECISION?
  • 14. THANK YOU FOR LISTENING ! GROUP 3 MEMBERS : 1. Ayubo, Raniza 2. Bardinas, Kenneth 3. Nausan, Vhricx Josh 4. Catoc, Kristine Kaye 5. Arreza, Marchen 6. Duga, Kristine 7. Verona, Lovely