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Delta LikesOblivious CustomersDelta LikesOblivious Customers
Delta Adores Big SpendersDelta Adores Big Spenders
Delta RespectsPassengersDelta RespectsPassengers
Delta Hearts InvestorsDelta Hearts Investors
Delta Loves ItselfDelta Loves Itself
Delta LoathesUsDelta LoathesUs
Delta and SkyTeam
FTU SNA 2015FTU SNA 2015
Stefan Krasowski
Rapid Travel Chai
Ground Rules
1. Comments and questions should be applicable to
others in the audience
2. No customer service/irregular operations stories
©Stefan Krasowski, All Rights Reserved
My Delta Experience
Grew up in Minnesota as NWA flyer
Lived in China 8 years flying NWA
NYC-based, Delta as primary airline
Diamond Medallion and Million MilerDiamond Medallion and Million Miler
Flown most SkyTeam partners
Have had Silver, Gold and Platinums in the family
©Stefan Krasowski, All Rights Reserved
Itinerary
Talk about Delta and SkyTeam
©Stefan Krasowski, All Rights Reserved
Should SkyMiles Be Your
SkyTeam Program?SkyTeam Program?
©Stefan Krasowski, All Rights Reserved
Air France/KLM FlyingBlue
Cons:
Customer service
Booking process
Pros:
Promo awards
Israel in Europe
Fees
Freeze accounts for
credit card transfers
©Stefan Krasowski, All Rights Reserved
Book AF first class
AeroMexico Club Premier
Cons:
Customer service
Pros:
Award sweet spots
©Stefan Krasowski, All Rights Reserved
Korean SkyPass
Cons:
Booking process
Pros:
Book first class
Award holds
©Stefan Krasowski, All Rights Reserved
Stable program
The Problem With Partner Programs
©Stefan Krasowski, All Rights Reserved
Awards on Delta Require
Delta Saver Award Availability
(but wait, it might be better than(but wait, it might be better than
for SkyMiles members)
©Stefan Krasowski, All Rights Reserved
Delta SkyMiles
Cons:
No notice changes
Deceptive/mispricing
Pros:
One-way awards
Virgin Atlantic/Australia
Still broken website
Delta award prices
72-hour cancel rule
©Stefan Krasowski, All Rights Reserved
Delta is Also an Airline
©Stefan Krasowski, All Rights Reserved
Delta as an Airline
Cons:
Still a US airline
Non-elite customer
service
Pros:
In-flight experience
Solid operations
service
©Stefan Krasowski, All Rights Reserved
twitter @DeltaAssist
About Delta Customer Service
Call or twitter
email and website customer service forms are atrocious
Even missing mileage I call in to get resolved
©Stefan Krasowski, All Rights Reserved
Delta Cutting Off Interline Agreements
First American
Now Emirates
What next?
©Stefan Krasowski, All Rights Reserved
Delta Screwing With Seating/Updates
May 16, 2016 Comfort+ upgrade system
©Stefan Krasowski, All Rights Reserved
Separate PNRs for Travelers
Helps with individual upgrades
Hassles when things go wrong
©Stefan Krasowski, All Rights Reserved
But Pajamas are Coming
Hard to find any actual good news!
©Stefan Krasowski, All Rights Reserved
Medallion Program
©Stefan Krasowski, All Rights Reserved
2015 Earning
©Stefan Krasowski, All Rights Reserved
Where are the Promos?
Few promos since merger
©Stefan Krasowski, All Rights Reserved
The Promos are in Seattle
Occasional geographically targeted promos (Washington
state residents)
©Stefan Krasowski, All Rights Reserved
By the Way, Seattle is Annoying!
Revenue and award tickets pushed to Seattle
From the East Coast that is 6 hours in a 737 (some 757s)
©Stefan Krasowski, All Rights Reserved
2016 Elite Status
©Stefan Krasowski, All Rights Reserved
Rollover MQMs
MQMs rollover
Be strategic: 124,999 to roll over 49,999?
©Stefan Krasowski, All Rights Reserved
Silver Medallion
“It’s really more of a teaser”
Upgrades on paid tickets
2 free checked bags
©Stefan Krasowski, All Rights Reserved
Gold Medallion
+ Upgrades on award tickets
+ Same-day confirmed fee waiver
+ SkyTeam Elite Plus
©Stefan Krasowski, All Rights Reserved
Platinum Medallion
+ Award ticket fee waivers
+ Choice benefits
©Stefan Krasowski, All Rights Reserved
Diamond Medallion
+ Sky Club Individual Membership
+ more Choice benefits
+ unofficial co-terminal SDC (LGA/JFK/EWR)
My take: much better than United 1K (upgrades & service)
©Stefan Krasowski, All Rights Reserved
My take: much better than United 1K (upgrades & service)
Delta 360
Invite-only elite tier, reported $40k+ annual spend
©Stefan Krasowski, All Rights Reserved
Choice Benefits
Platinum 1 choice, Diamond 2 (plus Platinum)
Diamond Global Upgrades improved
Available when qualify – 2016 status good to 1/31/2017
©Stefan Krasowski, All Rights Reserved
SkyBonus
Small business program for $5k+ annual spend
Cancel accounts for not meeting spend
©Stefan Krasowski, All Rights Reserved
Lounges
©Stefan Krasowski, All Rights Reserved
SkyClub
Improved snacks, some have paid dining
Bartender hassle
Individual $450 or 70k miles
Executive $695 or 110k miles
©Stefan Krasowski, All Rights Reserved
Executive $695 or 110k miles
Diamond gets individual, 1 Choice Benefit to upgrade
Amex Delta Reserve (+2 guests)
Amex Platinum cardholder only (not Amex Delta Platinum)
SkyTeam Elite and Elite Plus
Delta Silver = Elite, Gold and up = Elite Plus
Elite gets Sky Priorty-type things
Elite Plus gets lounge access + 1 companion on same-day
international travel (not 3rd-party lounges for economy)
©Stefan Krasowski, All Rights Reserved
Virgin Atlantic Clubhouse
Transatlantic to London biz class on Virgin or Delta
Gold in economy: JFK, EWR, IAD, BOS, SFO
Platinum & Diamond in economy: + LHR, LGW
Gold and above: 1 guest
©Stefan Krasowski, All Rights Reserved
Gold and above: 1 guest
Where SkyMiles Can Take You
©Stefan Krasowski, All Rights Reserved
Virgin Australia to Guadalcanal
©Stefan Krasowski, All Rights Reserved
Aerolíneas Argentinas to Argentina
©Stefan Krasowski, All Rights Reserved
AF/KL Caribbean-ish to Europe
©Stefan Krasowski, All Rights Reserved
Gol to Fernando de Noronha
©Stefan Krasowski, All Rights Reserved
Tarom to Romania
©Stefan Krasowski, All Rights Reserved
AF/KL to Africa, North, South, East, West
©Stefan Krasowski, All Rights Reserved
AF/KL/KQ to Indian Ocean and Kilimanjaro
©Stefan Krasowski, All Rights Reserved
China Southern to Central Asia and Siberia
©Stefan Krasowski, All Rights Reserved
Korean Air to Palau
©Stefan Krasowski, All Rights Reserved
Saudia to Middle East & South Asia
©Stefan Krasowski, All Rights Reserved
But How to Book SkyMiles Awards?
©Stefan Krasowski, All Rights Reserved
How to Book SkyMiles Awards
Go to Tiffany’s Award Booking sessions 
©Stefan Krasowski, All Rights Reserved
What’s New in Awards
One-way awards
No free stopover
Website mispicing many awards (still)
5 award price levels (as of now)
©Stefan Krasowski, All Rights Reserved
5 award price levels (as of now)
Award charts gone
Intermittent, unofficial 21-day domestic saver award cap
Promo discount routes from 10k one-way
Many more partners online
The Old Rules Still Apply
Know what an award should cost
Don’t relay on calendar (but it is improved)
Search segment by segment
Call if website is wrong
©Stefan Krasowski, All Rights Reserved
Call if website is wrong
Call back if agent is clueless
Don’t ever agree to be sent to delta.com web support
Use Schedule Changes to Get What You Want
©Stefan Krasowski, All Rights Reserved
Consider Pay With Miles
©Stefan Krasowski, All Rights Reserved
Airline Partners
©Stefan Krasowski, All Rights Reserved
Partner Airlines Principles
Group 1 airlines have good earning, 2-4 terrible
New: MQDs based on distance flown
Delta-coded flights earn as Delta
©Stefan Krasowski, All Rights Reserved
Partner Airlines Awards
Partner awards price at low award level
Many Delta agents don’t know how to book partners
Call Delta to get partner PNR (Korean RSVN 8-digit #)
©Stefan Krasowski, All Rights Reserved
Partner Airlines with Fuel Surcharges
Aeroflot (especially domestic)
Air Europa
Air Tahiti Nui
China Airlines
©Stefan Krasowski, All Rights Reserved
China Airlines
China Eastern (massive, nearly same for biz and economy)
China Southern (slightly less than China Eastern)
Kenya Airways
Partner Airlines Call to Book
Air Europa
Air Tahiti Nui
Czech Airlines
Kenya Airways
©Stefan Krasowski, All Rights Reserved
Kenya Airways
Tarom
Xiamen Airlines
*And always check case by case and if website working
Partner Airlines Blackout Dates
China Airlines
China Southern (new, most of the year)
Korean (peak dates replacing blackout)
©Stefan Krasowski, All Rights Reserved
AeroMexico (Group 1)
New Joint Venture application – expect more to come
Lie-flat Dreamliner New York – Mexico City
Flights to Tokyo and Shanghai
©Stefan Krasowski, All Rights Reserved
Air France (Group 1)
Missing trans-Atlantic award space
Indian ocean network
©Stefan Krasowski, All Rights Reserved
KLM (Group 1)
Seat assignment issues (even on Delta metal out of AMS)
Gate upgrades to premium economy
Long AMS lounge shower waits
Missing trans-Atlantic award space
©Stefan Krasowski, All Rights Reserved
Missing trans-Atlantic award space
Alitalia (Group 1)
Better experience than assumed but chaotic
Poor IT links with partners, Rome transit a pain
©Stefan Krasowski, All Rights Reserved
Gol (Group 1, non-SkyTeam)
Dumpy experience
Orlando flight to Brazil
Good award availability
©Stefan Krasowski, All Rights Reserved
Virgin Atlantic (Group 1, non-SkyTeam)
Great award availability
Fun, noisy flight experience
Great lounges, even at Newark
©Stefan Krasowski, All Rights Reserved
Virgin Australia (Group 1, non-SkyTeam)
Great award availability, when working
Absurdly overpriced awards for Australia domestic
©Stefan Krasowski, All Rights Reserved
Air Europa (Group 2)
Overlooked Europe option
Generic EU-style flight experience
©Stefan Krasowski, All Rights Reserved
Kenya Airways (Group 2)
Good award availability, hard to get agents to book
Not great, but neither is Ethiopian
©Stefan Krasowski, All Rights Reserved
Middle East Airlines (Group 2)
Regional flights
Pastel uniforms
©Stefan Krasowski, All Rights Reserved
Saudia (Group 2)
Still good award availability
Transit times and process a pain, no more transit visas
©Stefan Krasowski, All Rights Reserved
Tarom (Group 2)
Functional Eastern Europe option
Lots of ATRs in fleet
©Stefan Krasowski, All Rights Reserved
Aeroflot (Group 3)
Great award availability, fastest NYC to Maldives
Better experience than expected
Surcharges makes domestic awards absurd, use Avios on S7
©Stefan Krasowski, All Rights Reserved
Aerolineas Argentinas (Group 3)
Reportedly unreliable
Argentina domestic tickets others very expensive
©Stefan Krasowski, All Rights Reserved
China Airlines (Group 3)
The Taiwan-based SkyTeam airline, not mainland China
New planes on the way
©Stefan Krasowski, All Rights Reserved
China Eastern (Group 3)
Massive fuel surcharges on awards
Shanghai Airlines awards possible but poor availability
Delta co-locating at Shanghai PVG and expanding presence
©Stefan Krasowski, All Rights Reserved
China Southern (Group 3)
Also big fuel surcharges on awards
Better than Lucky says
©Stefan Krasowski, All Rights Reserved
Czech (Group 3)
Typical EU-style
©Stefan Krasowski, All Rights Reserved
Garuda (Group 3)
Most reliable Indonesian airline
©Stefan Krasowski, All Rights Reserved
Vietnam Airlines (Group 3)
Decent Southeast Asia option
Revenue tickets buy from airline, not OTAs to save $$$
©Stefan Krasowski, All Rights Reserved
Xiamen Airlines (Group 3)
Regional Chinese airline
“The soaring egret leads you to a wider world”
©Stefan Krasowski, All Rights Reserved
Xiamen Airlines (Group 3)
Regional Chinese airline
“The soaring egret leads you to a wider world”
©Stefan Krasowski, All Rights Reserved
Alaska (Group 4, non-SkyTeam)
Devolving frenemy relationship
©Stefan Krasowski, All Rights Reserved
Great Lakes (Group 4, non-SkyTeam)
Regional US airline
©Stefan Krasowski, All Rights Reserved
Hawaiian (Group 4, non-SkyTeam)
Inter-island flights only
©Stefan Krasowski, All Rights Reserved
Korean (Group 4)
Delta and Korean plain don’t like each other
©Stefan Krasowski, All Rights Reserved
WestJet (Group 4, non-SkyTeam)
Earn only, no awards
©Stefan Krasowski, All Rights Reserved
Air Tahiti Nui (No group, non-SkyTeam)
Awards only, no earn
©Stefan Krasowski, All Rights Reserved
Asia/Japan Residents Only
©Stefan Krasowski, All Rights Reserved
Non-Airline Partners
©Stefan Krasowski, All Rights Reserved
Amex Delta Cards
Delta Reserve $30/60k = 15/30k transferrable MQMs
Delta Platinum $25/50k = 10/20k MQMs
Reserve/Platinum companion certificates are ok
Gold card is crapGold card is crap
Targeted sign-ups for elites
©Stefan Krasowski, All Rights Reserved
Starwood (Marriott?)
Reciprocal earning
Pseudo-elite reciprocal benefits
Business class bedding
©Stefan Krasowski, All Rights Reserved
Hertz
Delta elites gets Hertz elite status
Bonus rental mileage earnings
©Stefan Krasowski, All Rights Reserved
Enterprise
First mileage-earning airline on Enterprise
©Stefan Krasowski, All Rights Reserved
Why I Sort-Of Stick With Delta
©Stefan Krasowski, All Rights Reserved
I Have Been Sort-Of Boycotting Delta
Delta’s arrogance really irritates me
No notice changes
Deceptive practices and website that fleece customers
©Stefan Krasowski, All Rights Reserved
Why I Haven’t Cut the Cord
United is decrepit and dispirited
American is hardly a NYC hub anymore
Diamond customer service and upgrades are great
SkyTeam works for me, especially in AsiaSkyTeam works for me, especially in Asia
SkyMiles value on partners
©Stefan Krasowski, All Rights Reserved
This is What I Get on United
©Stefan Krasowski, All Rights Reserved
And I Listen to Gary Leff
Gary’s preferred US airline:
©Stefan Krasowski, All Rights Reserved
Thank You
stefan@rapidtravelchai.com
@rapidtravelchai
rapidtravelchai.com
©Stefan Krasowski, All Rights Reserved

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Rapid Travel Chai: Delta and SkyTeam at FTUA SNA 2015

  • 1. Delta LikesOblivious CustomersDelta LikesOblivious Customers
  • 2. Delta Adores Big SpendersDelta Adores Big Spenders
  • 4. Delta Hearts InvestorsDelta Hearts Investors
  • 5. Delta Loves ItselfDelta Loves Itself
  • 7. Delta and SkyTeam FTU SNA 2015FTU SNA 2015 Stefan Krasowski Rapid Travel Chai
  • 8. Ground Rules 1. Comments and questions should be applicable to others in the audience 2. No customer service/irregular operations stories ©Stefan Krasowski, All Rights Reserved
  • 9. My Delta Experience Grew up in Minnesota as NWA flyer Lived in China 8 years flying NWA NYC-based, Delta as primary airline Diamond Medallion and Million MilerDiamond Medallion and Million Miler Flown most SkyTeam partners Have had Silver, Gold and Platinums in the family ©Stefan Krasowski, All Rights Reserved
  • 10. Itinerary Talk about Delta and SkyTeam ©Stefan Krasowski, All Rights Reserved
  • 11. Should SkyMiles Be Your SkyTeam Program?SkyTeam Program? ©Stefan Krasowski, All Rights Reserved
  • 12. Air France/KLM FlyingBlue Cons: Customer service Booking process Pros: Promo awards Israel in Europe Fees Freeze accounts for credit card transfers ©Stefan Krasowski, All Rights Reserved Book AF first class
  • 13. AeroMexico Club Premier Cons: Customer service Pros: Award sweet spots ©Stefan Krasowski, All Rights Reserved
  • 14. Korean SkyPass Cons: Booking process Pros: Book first class Award holds ©Stefan Krasowski, All Rights Reserved Stable program
  • 15. The Problem With Partner Programs ©Stefan Krasowski, All Rights Reserved
  • 16. Awards on Delta Require Delta Saver Award Availability (but wait, it might be better than(but wait, it might be better than for SkyMiles members) ©Stefan Krasowski, All Rights Reserved
  • 17. Delta SkyMiles Cons: No notice changes Deceptive/mispricing Pros: One-way awards Virgin Atlantic/Australia Still broken website Delta award prices 72-hour cancel rule ©Stefan Krasowski, All Rights Reserved
  • 18. Delta is Also an Airline ©Stefan Krasowski, All Rights Reserved
  • 19. Delta as an Airline Cons: Still a US airline Non-elite customer service Pros: In-flight experience Solid operations service ©Stefan Krasowski, All Rights Reserved twitter @DeltaAssist
  • 20. About Delta Customer Service Call or twitter email and website customer service forms are atrocious Even missing mileage I call in to get resolved ©Stefan Krasowski, All Rights Reserved
  • 21. Delta Cutting Off Interline Agreements First American Now Emirates What next? ©Stefan Krasowski, All Rights Reserved
  • 22. Delta Screwing With Seating/Updates May 16, 2016 Comfort+ upgrade system ©Stefan Krasowski, All Rights Reserved
  • 23. Separate PNRs for Travelers Helps with individual upgrades Hassles when things go wrong ©Stefan Krasowski, All Rights Reserved
  • 24. But Pajamas are Coming Hard to find any actual good news! ©Stefan Krasowski, All Rights Reserved
  • 26. 2015 Earning ©Stefan Krasowski, All Rights Reserved
  • 27. Where are the Promos? Few promos since merger ©Stefan Krasowski, All Rights Reserved
  • 28. The Promos are in Seattle Occasional geographically targeted promos (Washington state residents) ©Stefan Krasowski, All Rights Reserved
  • 29. By the Way, Seattle is Annoying! Revenue and award tickets pushed to Seattle From the East Coast that is 6 hours in a 737 (some 757s) ©Stefan Krasowski, All Rights Reserved
  • 30. 2016 Elite Status ©Stefan Krasowski, All Rights Reserved
  • 31. Rollover MQMs MQMs rollover Be strategic: 124,999 to roll over 49,999? ©Stefan Krasowski, All Rights Reserved
  • 32. Silver Medallion “It’s really more of a teaser” Upgrades on paid tickets 2 free checked bags ©Stefan Krasowski, All Rights Reserved
  • 33. Gold Medallion + Upgrades on award tickets + Same-day confirmed fee waiver + SkyTeam Elite Plus ©Stefan Krasowski, All Rights Reserved
  • 34. Platinum Medallion + Award ticket fee waivers + Choice benefits ©Stefan Krasowski, All Rights Reserved
  • 35. Diamond Medallion + Sky Club Individual Membership + more Choice benefits + unofficial co-terminal SDC (LGA/JFK/EWR) My take: much better than United 1K (upgrades & service) ©Stefan Krasowski, All Rights Reserved My take: much better than United 1K (upgrades & service)
  • 36. Delta 360 Invite-only elite tier, reported $40k+ annual spend ©Stefan Krasowski, All Rights Reserved
  • 37. Choice Benefits Platinum 1 choice, Diamond 2 (plus Platinum) Diamond Global Upgrades improved Available when qualify – 2016 status good to 1/31/2017 ©Stefan Krasowski, All Rights Reserved
  • 38. SkyBonus Small business program for $5k+ annual spend Cancel accounts for not meeting spend ©Stefan Krasowski, All Rights Reserved
  • 40. SkyClub Improved snacks, some have paid dining Bartender hassle Individual $450 or 70k miles Executive $695 or 110k miles ©Stefan Krasowski, All Rights Reserved Executive $695 or 110k miles Diamond gets individual, 1 Choice Benefit to upgrade Amex Delta Reserve (+2 guests) Amex Platinum cardholder only (not Amex Delta Platinum)
  • 41. SkyTeam Elite and Elite Plus Delta Silver = Elite, Gold and up = Elite Plus Elite gets Sky Priorty-type things Elite Plus gets lounge access + 1 companion on same-day international travel (not 3rd-party lounges for economy) ©Stefan Krasowski, All Rights Reserved
  • 42. Virgin Atlantic Clubhouse Transatlantic to London biz class on Virgin or Delta Gold in economy: JFK, EWR, IAD, BOS, SFO Platinum & Diamond in economy: + LHR, LGW Gold and above: 1 guest ©Stefan Krasowski, All Rights Reserved Gold and above: 1 guest
  • 43. Where SkyMiles Can Take You ©Stefan Krasowski, All Rights Reserved
  • 44. Virgin Australia to Guadalcanal ©Stefan Krasowski, All Rights Reserved
  • 45. Aerolíneas Argentinas to Argentina ©Stefan Krasowski, All Rights Reserved
  • 46. AF/KL Caribbean-ish to Europe ©Stefan Krasowski, All Rights Reserved
  • 47. Gol to Fernando de Noronha ©Stefan Krasowski, All Rights Reserved
  • 48. Tarom to Romania ©Stefan Krasowski, All Rights Reserved
  • 49. AF/KL to Africa, North, South, East, West ©Stefan Krasowski, All Rights Reserved
  • 50. AF/KL/KQ to Indian Ocean and Kilimanjaro ©Stefan Krasowski, All Rights Reserved
  • 51. China Southern to Central Asia and Siberia ©Stefan Krasowski, All Rights Reserved
  • 52. Korean Air to Palau ©Stefan Krasowski, All Rights Reserved
  • 53. Saudia to Middle East & South Asia ©Stefan Krasowski, All Rights Reserved
  • 54. But How to Book SkyMiles Awards? ©Stefan Krasowski, All Rights Reserved
  • 55. How to Book SkyMiles Awards Go to Tiffany’s Award Booking sessions  ©Stefan Krasowski, All Rights Reserved
  • 56. What’s New in Awards One-way awards No free stopover Website mispicing many awards (still) 5 award price levels (as of now) ©Stefan Krasowski, All Rights Reserved 5 award price levels (as of now) Award charts gone Intermittent, unofficial 21-day domestic saver award cap Promo discount routes from 10k one-way Many more partners online
  • 57. The Old Rules Still Apply Know what an award should cost Don’t relay on calendar (but it is improved) Search segment by segment Call if website is wrong ©Stefan Krasowski, All Rights Reserved Call if website is wrong Call back if agent is clueless Don’t ever agree to be sent to delta.com web support
  • 58. Use Schedule Changes to Get What You Want ©Stefan Krasowski, All Rights Reserved
  • 59. Consider Pay With Miles ©Stefan Krasowski, All Rights Reserved
  • 61. Partner Airlines Principles Group 1 airlines have good earning, 2-4 terrible New: MQDs based on distance flown Delta-coded flights earn as Delta ©Stefan Krasowski, All Rights Reserved
  • 62. Partner Airlines Awards Partner awards price at low award level Many Delta agents don’t know how to book partners Call Delta to get partner PNR (Korean RSVN 8-digit #) ©Stefan Krasowski, All Rights Reserved
  • 63. Partner Airlines with Fuel Surcharges Aeroflot (especially domestic) Air Europa Air Tahiti Nui China Airlines ©Stefan Krasowski, All Rights Reserved China Airlines China Eastern (massive, nearly same for biz and economy) China Southern (slightly less than China Eastern) Kenya Airways
  • 64. Partner Airlines Call to Book Air Europa Air Tahiti Nui Czech Airlines Kenya Airways ©Stefan Krasowski, All Rights Reserved Kenya Airways Tarom Xiamen Airlines *And always check case by case and if website working
  • 65. Partner Airlines Blackout Dates China Airlines China Southern (new, most of the year) Korean (peak dates replacing blackout) ©Stefan Krasowski, All Rights Reserved
  • 66. AeroMexico (Group 1) New Joint Venture application – expect more to come Lie-flat Dreamliner New York – Mexico City Flights to Tokyo and Shanghai ©Stefan Krasowski, All Rights Reserved
  • 67. Air France (Group 1) Missing trans-Atlantic award space Indian ocean network ©Stefan Krasowski, All Rights Reserved
  • 68. KLM (Group 1) Seat assignment issues (even on Delta metal out of AMS) Gate upgrades to premium economy Long AMS lounge shower waits Missing trans-Atlantic award space ©Stefan Krasowski, All Rights Reserved Missing trans-Atlantic award space
  • 69. Alitalia (Group 1) Better experience than assumed but chaotic Poor IT links with partners, Rome transit a pain ©Stefan Krasowski, All Rights Reserved
  • 70. Gol (Group 1, non-SkyTeam) Dumpy experience Orlando flight to Brazil Good award availability ©Stefan Krasowski, All Rights Reserved
  • 71. Virgin Atlantic (Group 1, non-SkyTeam) Great award availability Fun, noisy flight experience Great lounges, even at Newark ©Stefan Krasowski, All Rights Reserved
  • 72. Virgin Australia (Group 1, non-SkyTeam) Great award availability, when working Absurdly overpriced awards for Australia domestic ©Stefan Krasowski, All Rights Reserved
  • 73. Air Europa (Group 2) Overlooked Europe option Generic EU-style flight experience ©Stefan Krasowski, All Rights Reserved
  • 74. Kenya Airways (Group 2) Good award availability, hard to get agents to book Not great, but neither is Ethiopian ©Stefan Krasowski, All Rights Reserved
  • 75. Middle East Airlines (Group 2) Regional flights Pastel uniforms ©Stefan Krasowski, All Rights Reserved
  • 76. Saudia (Group 2) Still good award availability Transit times and process a pain, no more transit visas ©Stefan Krasowski, All Rights Reserved
  • 77. Tarom (Group 2) Functional Eastern Europe option Lots of ATRs in fleet ©Stefan Krasowski, All Rights Reserved
  • 78. Aeroflot (Group 3) Great award availability, fastest NYC to Maldives Better experience than expected Surcharges makes domestic awards absurd, use Avios on S7 ©Stefan Krasowski, All Rights Reserved
  • 79. Aerolineas Argentinas (Group 3) Reportedly unreliable Argentina domestic tickets others very expensive ©Stefan Krasowski, All Rights Reserved
  • 80. China Airlines (Group 3) The Taiwan-based SkyTeam airline, not mainland China New planes on the way ©Stefan Krasowski, All Rights Reserved
  • 81. China Eastern (Group 3) Massive fuel surcharges on awards Shanghai Airlines awards possible but poor availability Delta co-locating at Shanghai PVG and expanding presence ©Stefan Krasowski, All Rights Reserved
  • 82. China Southern (Group 3) Also big fuel surcharges on awards Better than Lucky says ©Stefan Krasowski, All Rights Reserved
  • 83. Czech (Group 3) Typical EU-style ©Stefan Krasowski, All Rights Reserved
  • 84. Garuda (Group 3) Most reliable Indonesian airline ©Stefan Krasowski, All Rights Reserved
  • 85. Vietnam Airlines (Group 3) Decent Southeast Asia option Revenue tickets buy from airline, not OTAs to save $$$ ©Stefan Krasowski, All Rights Reserved
  • 86. Xiamen Airlines (Group 3) Regional Chinese airline “The soaring egret leads you to a wider world” ©Stefan Krasowski, All Rights Reserved
  • 87. Xiamen Airlines (Group 3) Regional Chinese airline “The soaring egret leads you to a wider world” ©Stefan Krasowski, All Rights Reserved
  • 88. Alaska (Group 4, non-SkyTeam) Devolving frenemy relationship ©Stefan Krasowski, All Rights Reserved
  • 89. Great Lakes (Group 4, non-SkyTeam) Regional US airline ©Stefan Krasowski, All Rights Reserved
  • 90. Hawaiian (Group 4, non-SkyTeam) Inter-island flights only ©Stefan Krasowski, All Rights Reserved
  • 91. Korean (Group 4) Delta and Korean plain don’t like each other ©Stefan Krasowski, All Rights Reserved
  • 92. WestJet (Group 4, non-SkyTeam) Earn only, no awards ©Stefan Krasowski, All Rights Reserved
  • 93. Air Tahiti Nui (No group, non-SkyTeam) Awards only, no earn ©Stefan Krasowski, All Rights Reserved
  • 94. Asia/Japan Residents Only ©Stefan Krasowski, All Rights Reserved
  • 96. Amex Delta Cards Delta Reserve $30/60k = 15/30k transferrable MQMs Delta Platinum $25/50k = 10/20k MQMs Reserve/Platinum companion certificates are ok Gold card is crapGold card is crap Targeted sign-ups for elites ©Stefan Krasowski, All Rights Reserved
  • 97. Starwood (Marriott?) Reciprocal earning Pseudo-elite reciprocal benefits Business class bedding ©Stefan Krasowski, All Rights Reserved
  • 98. Hertz Delta elites gets Hertz elite status Bonus rental mileage earnings ©Stefan Krasowski, All Rights Reserved
  • 99. Enterprise First mileage-earning airline on Enterprise ©Stefan Krasowski, All Rights Reserved
  • 100. Why I Sort-Of Stick With Delta ©Stefan Krasowski, All Rights Reserved
  • 101. I Have Been Sort-Of Boycotting Delta Delta’s arrogance really irritates me No notice changes Deceptive practices and website that fleece customers ©Stefan Krasowski, All Rights Reserved
  • 102. Why I Haven’t Cut the Cord United is decrepit and dispirited American is hardly a NYC hub anymore Diamond customer service and upgrades are great SkyTeam works for me, especially in AsiaSkyTeam works for me, especially in Asia SkyMiles value on partners ©Stefan Krasowski, All Rights Reserved
  • 103. This is What I Get on United ©Stefan Krasowski, All Rights Reserved
  • 104. And I Listen to Gary Leff Gary’s preferred US airline: ©Stefan Krasowski, All Rights Reserved