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Communicating
with courtesy in
professional English
© Synergy Learning 2018 1
Practical situations
for being polite
2© Synergy Learning 2018
1. When you or some other person wants something
• You might say: ‘Do you want…’ or ‘I want...’
• Replace this with: ‘Would you like…’ or ‘I would like...’
2. When you have to ask someone to do something
• You might say: ‘Send me that email’, or ‘Tell me when you’re available’
• Replace this with: ‘Could you send me that email?’ or ‘Please let me know when
you’re available’
3. When you need to listen to someone effectively
• Here, you can use something called ‘verbal nods’: these are reassuring noises you can
make to show courtesy, so a customer does not feel that you are listening in silence.
• These could be short words or phrases such as ‘Of course’, ‘Yes, naturally’, or even ‘Uh
huh’, to reassure the customer.
Practical situations
for being polite
3© Synergy Learning 2018
4. When you are busy
• You might think: ‘Go away’ or ‘Leave me alone’
• Replace this with: ‘Would you mind giving me a moment please, Sir / Madam?’
5. When you have to provide feedback to others
• You might say: ‘Your work isn’t good enough’.
• Replace this with: ‘I’m not quite satisfied with this work’, or ‘To be honest, this does
need some improvement’.
• You might also say: ‘I don’t like the colours on this design’.
• Replace this with: ‘I’m not too fond of the colours on this design, to be honest’.
6. When somebody has made a mistake
• You might say: ‘You’re wrong’
• Replace this with: ‘I think you might be mistaken about that, because… [give the
correct information]’
Look out for our online
learning materials and
our other classes!
© Synergy Learning 2018 4
www.facebook.com/SynLearning
www.facebook.com/mygoentrepreneurs
www.facebook.com/ideasglobally

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⚡ QuickLearning: Politeness

  • 1. Communicating with courtesy in professional English © Synergy Learning 2018 1
  • 2. Practical situations for being polite 2© Synergy Learning 2018 1. When you or some other person wants something • You might say: ‘Do you want…’ or ‘I want...’ • Replace this with: ‘Would you like…’ or ‘I would like...’ 2. When you have to ask someone to do something • You might say: ‘Send me that email’, or ‘Tell me when you’re available’ • Replace this with: ‘Could you send me that email?’ or ‘Please let me know when you’re available’ 3. When you need to listen to someone effectively • Here, you can use something called ‘verbal nods’: these are reassuring noises you can make to show courtesy, so a customer does not feel that you are listening in silence. • These could be short words or phrases such as ‘Of course’, ‘Yes, naturally’, or even ‘Uh huh’, to reassure the customer.
  • 3. Practical situations for being polite 3© Synergy Learning 2018 4. When you are busy • You might think: ‘Go away’ or ‘Leave me alone’ • Replace this with: ‘Would you mind giving me a moment please, Sir / Madam?’ 5. When you have to provide feedback to others • You might say: ‘Your work isn’t good enough’. • Replace this with: ‘I’m not quite satisfied with this work’, or ‘To be honest, this does need some improvement’. • You might also say: ‘I don’t like the colours on this design’. • Replace this with: ‘I’m not too fond of the colours on this design, to be honest’. 6. When somebody has made a mistake • You might say: ‘You’re wrong’ • Replace this with: ‘I think you might be mistaken about that, because… [give the correct information]’
  • 4. Look out for our online learning materials and our other classes! © Synergy Learning 2018 4 www.facebook.com/SynLearning www.facebook.com/mygoentrepreneurs www.facebook.com/ideasglobally