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1 ©	Hortonworks	Inc.	2011	–2017.	All	Rights	Reserved1 ©	Hortonworks	Inc.	2011	–2017.	All	Rights	Reserved
Powering	Big	Data	Success	
On-Prem and	In	the	Cloud
Anna	Yong,	Director	Product	Marketing
Paul	Codding,	Director	Product	Management
2 ©	Hortonworks	Inc.	2011	–2017.	All	Rights	Reserved
Powering	Big	Data	Success:	On-Prem and	In	The	Cloud
Anna	Yong
Director	Product	
Marketing	
Paul	Codding
Director	Product	
Management
3 ©	Hortonworks	Inc.	2011	–2017.	All	Rights	Reserved
Hortonworks	Connection	Ensures	Success	of	Your	Big	Data	Journey
4 ©	Hortonworks	Inc.	2011	–2017.	All	Rights	Reserved
Big	Data	Success
hortonworks.com/solutions/big-data-success/
5 ©	Hortonworks	Inc.	2011	–2017.	All	Rights	Reserved
New	Hortonworks	Flex	Support	Subscription
Universal,	Usage-based		
Support	Subscription	
Cloud	&	On-Prem
HDCloud
IaaS
On-Prem
Single,	flexible,	portable	support	
for	transition	to	cloud
New	support	offering		for	Spark	
Data	Science,	ETL,	EDW-Analytics	
in	the	Cloud
Performance	optimization	with	
Hortonworks	SmartSense
6 ©	Hortonworks	Inc.	2011	–2017.	All	Rights	Reserved
Hortonworks	Data	Cloud	for	AWS
à Pre-tuned	for	use	with	AWS
à Powered	by	HDP
à Focused	on	business	agility
à Prescriptive,	ephemeral	use	cases	
• Data	Science	(Apache	Spark	&	Zeppelin)
• Analytics (Apache	HIVE)
• ETL	(Apache	HIVE	&	Spark)
• Business	Intelligence	(OLAP/Druid)
7 ©	Hortonworks	Inc.	2011	–2017.	All	Rights	Reserved
EASE	OF	USE:	Choose	from	a	set	of	pre-
tuned	and	pre-configured	templates.
8 ©	Hortonworks	Inc.	2011	–2017.	All	Rights	Reserved
Choose	from	a	Set	of	Prescriptive,	Ephemeral	Workload	Clusters
Data	Science
Spark	1.6,	2.1
Business	
intelligence		
(OLAP)		Druid	TP
Analytics	&	
Reporting	with	
HIVE	2.2	&	LLAP
ETL	with	Spark
9 ©	Hortonworks	Inc.	2011	–2017.	All	Rights	Reserved
Try	it!		Hortonworks	Data	Cloud	for	AWS	Marketplace
How	–to	Video:	https://hortonworks.com/video/hd-cloud-aws/
Try	it	Now:	https://aws.amazon.com/marketplace/pp/B01LXOQBOU
10 ©	Hortonworks	Inc.	2011	–2017.	All	Rights	Reserved
Flex	Support	Subscription	Components
11 ©	Hortonworks	Inc.	2011	–2017.	All	Rights	Reserved
Access	to	Expertise	Plus	Freedom,	Agility	and	Flexibility
Expertise	for	Data	Science,	ETL	and	Analytics	in	HDCloud
Match	support	costs	to	usage	patterns
Migrate	infrastructure	on	your	own	terms
Support	for	Dev,	QA	&	ephemeral	production
Built-In	Performance	Optimization
12 ©	Hortonworks	Inc.	2011	–2017.	All	Rights	Reserved
Access	to	Expertise	Plus	Freedom,	Agility	and	Flexibility
Expertise	for	Data	Science,	ETL	and	Analytics	in	HDCloud
Match	support	costs	to	usage	patterns
Migrate	infrastructure	on	your	own	terms
Support	for	Dev,	QA	&	ephemeral	production
Built-In	Performance	Optimization
13 ©	Hortonworks	Inc.	2011	–2017.	All	Rights	Reserved
Hortonworks	Connected	Data	Platforms	and	Solutions
Data	Services
Hortonworks	Solutions
Enterprise	Data
Warehouse	Optimization
Cyber	Security	and
Threat	Management
Internet	of	Things
and	Streaming	Analytics
Data	Center
Hortonworks	Data	Suite
HDFHDP
Hortonworks
Connection
Cloud
Hortonworks	Data	Cloud
AWS HDInsight
Hortonworks	Connection
Enablement	Subscription
SmartSense™
Premier	Operational	Support
Educational	Services
Professional	Services
Community	Connection
14 ©	Hortonworks	Inc.	2011	–2017.	All	Rights	Reserved
Hortonworks	Connection	Ensures	Success	of	Your	Big	Data	Journey
15 ©	Hortonworks	Inc.	2011	–2017.	All	Rights	Reserved
Accelerate	Case	Resolution
Prevent	Issues
Understand	Your	Cluster
16 ©	Hortonworks	Inc.	2011	–2017.	All	Rights	Reserved
SmartSense	Today	– Accelerate	Case	Resolution
SmartSense	provides	Hadoop	Operators	with	an	Ambari	Integrated	tool	to	quickly	capture	
diagnostic	information	for	specific	services	and	hosts	into	a	single	“Bundle”	that’s	automatically	
uploaded	to	Hortonworks	Support.
Significantly	 reduces	the	back-and-forth	nature	of	troubleshooting	 issues.
A M B A R I
O PS
H O R TO N W O R KS
S U P P O R T
S U P P O R T
C A S E
S m a r t S e n s e
S E R V E R
B U N D L E
GAT E WAY
17 ©	Hortonworks	Inc.	2011	–2017.	All	Rights	Reserved
SmartSense	Today	– Accelerate	Case	Resolution
SmartSense	provides	Hadoop	Operators	with	an	Ambari	Integrated	tool	to	quickly	capture	
diagnostic	information	for	specific	services	and	hosts	into	a	single	“Bundle”	that’s	automatically	
uploaded	to	Hortonworks	Support.
Significantly	 reduces	the	back-and-forth	nature	of	troubleshooting	 issues.
A M B A R I
O PS
H O R TO N W O R KS
S U P P O R T
S U P P O R T
C A S E
S m a r t S e n s e
S E R V E R
B U N D L E
GAT E WAY
18 ©	Hortonworks	Inc.	2011	–2017.	All	Rights	Reserved
SmartSense	Today	– Accelerate	Case	Resolution
SmartSense	provides	Hadoop	Operators	with	an	Ambari	Integrated	tool	to	quickly	capture	
diagnostic	information	for	specific	services	and	hosts	into	a	single	“Bundle”	that’s	automatically	
uploaded	to	Hortonworks	Support.
Significantly	 reduces	the	back-and-forth	nature	of	troubleshooting	 issues.
A M B A R I
O PS
H O R TO N W O R KS
S U P P O R T
S U P P O R T
C A S E
S m a r t S e n s e
S E R V E R
B U N D L E
GAT E WAY
19 ©	Hortonworks	Inc.	2011	–2017.	All	Rights	Reserved
SmartSense	Today	– Accelerate	Case	Resolution
SmartSense	provides	Hadoop	Operators	with	an	Ambari	Integrated	tool	to	quickly	capture	
diagnostic	information	for	specific	services	and	hosts	into	a	single	“Bundle”	that’s	automatically	
uploaded	to	Hortonworks	Support.
Significantly	 reduces	the	back-and-forth	nature	of	troubleshooting	 issues.
A M B A R I
O PS
H O R TO N W O R KS
S U P P O R T
S U P P O R T
C A S E
S m a r t S e n s e
S E R V E R
B U N D L E
GAT E WAY
20 ©	Hortonworks	Inc.	2011	–2017.	All	Rights	Reserved
SmartSense	Today	– Accelerate	Case	Resolution
SmartSense	provides	Hadoop	Operators	with	an	Ambari	Integrated	tool	to	quickly	capture	
diagnostic	information	for	specific	services	and	hosts	into	a	single	“Bundle”	that’s	automatically	
uploaded	to	Hortonworks	Support.
Significantly	 reduces	the	back-and-forth	nature	of	troubleshooting	 issues.
A M B A R I
O PS
H O R TO N W O R KS
S U P P O R T
S U P P O R T
C A S E
S m a r t S e n s e
S E R V E R
B U N D L E
GAT E WAY
21 ©	Hortonworks	Inc.	2011	–2017.	All	Rights	Reserved
SmartSense	Today	– Accelerate	Case	Resolution
SmartSense	provides	Hadoop	Operators	with	an	Ambari	Integrated	tool	to	quickly	capture	
diagnostic	information	for	specific	services	and	hosts	into	a	single	“Bundle”	that’s	automatically	
uploaded	to	Hortonworks	Support.
Significantly	 reduces	the	back-and-forth	nature	of	troubleshooting	 issues.
A M B A R I
O PS
H O R TO N W O R KS
S U P P O R T
S U P P O R T
C A S E
S m a r t S e n s e
S E R V E R
B U N D L E
GAT E WAY
22 ©	Hortonworks	Inc.	2011	–2017.	All	Rights	Reserved
SmartSense	Today	– Accelerate	Case	Resolution
SmartSense	provides	Hadoop	Operators	with	an	Ambari	Integrated	tool	to	quickly	capture	
diagnostic	information	for	specific	services	and	hosts	into	a	single	“Bundle”	that’s	automatically	
uploaded	to	Hortonworks	Support.
Significantly	 reduces	the	back-and-forth	nature	of	troubleshooting	 issues.
A M B A R I
O PS
H O R TO N W O R KS
S U P P O R T
S U P P O R T
C A S E
S m a r t S e n s e
S E R V E R
B U N D L E
GAT E WAY
23 ©	Hortonworks	Inc.	2011	–2017.	All	Rights	Reserved
Accelerate	Case	Resolution
Prevent	Issues
Understand	Your	Cluster
24 ©	Hortonworks	Inc.	2011	–2017.	All	Rights	Reserved
SmartSense	Today	– Prevent	Issues
SmartSense analyzes	Bundles	for	configuration	issues	– recommendations	are	produced	and	
made	available	for	each	cluster	in	the	Hortonworks	Support	Portal
Recommendations	prevent	operational	issues,	and	improve	performance	and	overall	cluster	
throughput.
25 ©	Hortonworks	Inc.	2011	–2017.	All	Rights	Reserved
SmartSense	Today	– Prevent	Issues
SmartSense analyzes	Bundles	for	configuration	issues	– recommendations	are	produced	and	
made	available	for	each	cluster	in	the	Hortonworks	Support	Portal
Recommendations	prevent	operational	issues,	and	improve	performance	and	overall	cluster	
throughput.
26 ©	Hortonworks	Inc.	2011	–2017.	All	Rights	Reserved
After	Applying	only 3 SmartSense	Recommendations
They	can	now	run	1200	concurrent jobs
...with only 350	waiting	jobs	at	peak	hours
Issue: YARN	@	capacity,	struggling	to	add	
more	use	cases
Before	SmartSense
à Could	only	run	500	jobs	concurrently
à 1100	jobs	would	be	pending	waiting	for	
resources	at	peak	hours
With	SmartSense	=	2X	Throughput	Improvement
27 ©	Hortonworks	Inc.	2011	–2017.	All	Rights	Reserved
Accelerate	Case	Resolution
Prevent	Issues
Understand	Your	Cluster
28 ©	Hortonworks	Inc.	2011	–2017.	All	Rights	Reserved
“Who’s creating all of these small files in HDFS!?”
“What are my top 10 most active users, and longest running
jobs?”
“How much should I charge users for their cluster
resource use?”
SmartSense Today	– Understand	Your	Cluster
29 ©	Hortonworks	Inc.	2011	–2017.	All	Rights	Reserved
SmartSense	Today	– Understand	Your	Cluster
Chargeback	Reporting
30 ©	Hortonworks	Inc.	2011	–2017.	All	Rights	Reserved
SmartSense	Today	– Understand	Your	Cluster
Chargeback	Reporting
HDFS	Dashboards
31 ©	Hortonworks	Inc.	2011	–2017.	All	Rights	Reserved
SmartSense	Today	– Understand	Your	Cluster
Chargeback	Reporting
HDFS	Dashboards
YARN	Dashboards
32 ©	Hortonworks	Inc.	2011	–2017.	All	Rights	Reserved
Impact	of	Hortonworks	SmartSense
0
200
400
600
800
1000
1200
1400
Without	
SmartSense
With	
SmartSense
Concurrent	Jobs
B U N D L E
2X	Throughput	
Improvement
Address	30%	of	
Issues
Configuration	 Issues
Avoid	10%	of	
Sev1	Issues
Production	 Down
Single-Bundle	
Case	Resolution	
25%	of	the	Time
SmartSense	
Troubleshooting	 Bundle
33 ©	Hortonworks	Inc.	2011	–2016.	All	Rights	Reserved
Bundle	Security
34 ©	Hortonworks	Inc.	2011	–2017.	All	Rights	Reserved
SmartSense	Data	Capture	Architecture
S E R V E R
GAT E WAY
AMB AR I
AGE N T AGE N T
AGE N TAGE N TAGE N T
AGE N T
W O R KE R
N O D E
W O R KE R
N O D E
W O R KE R
N O D E
W O R KE R
N O D E
W O R KE R
N O D E
W O R KE R
N O D E
35 ©	Hortonworks	Inc.	2011	–2017.	All	Rights	Reserved
SmartSense	Data	Capture	Architecture
S E R V E R
GAT E WAY
AMB AR I
AGE N T AGE N T
AGE N TAGE N TAGE N T
AGE N T
W O R KE R
N O D E
W O R KE R
N O D E
W O R KE R
N O D E
W O R KE R
N O D E
W O R KE R
N O D E
W O R KE R
N O D E
Agent	to	Server:	TLS
36 ©	Hortonworks	Inc.	2011	–2017.	All	Rights	Reserved
SmartSense	Data	Capture	Architecture
S E R V E R
GAT E WAY
AMB AR I
AGE N T AGE N T
AGE N TAGE N TAGE N T
AGE N T
B U N D L E
W O R KE R
N O D E
W O R KE R
N O D E
W O R KE R
N O D E
W O R KE R
N O D E
W O R KE R
N O D E
W O R KE R
N O D E
Agent	to	Server:	TLS
Bundle:	AES	256/RSA	1024
37 ©	Hortonworks	Inc.	2011	–2017.	All	Rights	Reserved
SmartSense	Data	Capture	Architecture
L AN D I N G	ZO N E
S E R V E R
GAT E WAY
AMB AR I
AGE N T AGE N T
AGE N TAGE N TAGE N T
AGE N T
B U N D L E
W O R KE R
N O D E
W O R KE R
N O D E
W O R KE R
N O D E
W O R KE R
N O D E
W O R KE R
N O D E
W O R KE R
N O D E
S m a r t S e n s e
A n a l y t i c s
Agent	to	Server:	TLS
Bundle:	AES	256/RSA	1024
Landing	Zone:	SOC2	Certified
38 ©	Hortonworks	Inc.	2011	–2017.	All	Rights	Reserved
SmartSense	Data	Capture	Architecture
L AN D I N G	ZO N E
S E R V E R
GAT E WAY
AMB AR I
AGE N T AGE N T
AGE N TAGE N TAGE N T
AGE N T
B U N D L E
W O R KE R
N O D E
W O R KE R
N O D E
W O R KE R
N O D E
W O R KE R
N O D E
W O R KE R
N O D E
W O R KE R
N O D E
S m a r t S e n s e
A n a l y t i c s
Agent	to	Server:	TLS
Bundle:	AES	256/RSA	1024
Server	to	Gateway:	TLS
Landing	Zone:	SOC2	Certified
39 ©	Hortonworks	Inc.	2011	–2017.	All	Rights	Reserved
SmartSense	Data	Capture	Architecture
L AN D I N G	ZO N E
S E R V E R
GAT E WAY
AMB AR I
AGE N T AGE N T
AGE N TAGE N TAGE N T
AGE N T
B U N D L E
W O R KE R
N O D E
W O R KE R
N O D E
W O R KE R
N O D E
W O R KE R
N O D E
W O R KE R
N O D E
W O R KE R
N O D E
S m a r t S e n s e
A n a l y t i c s
Agent	to	Server:	TLS
Bundle:	AES	256/RSA	1024
Server	to	Gateway:	TLS
Landing	Zone:	SOC2	Certified
Gateway	to	Landing	Zone:	HTTPS	(TLS	1.2)	or	SFTP	(AES)
40 ©	Hortonworks	Inc.	2011	–2016.	All	Rights	Reserved
Supported	Platforms
41 ©	Hortonworks	Inc.	2011	–2017.	All	Rights	Reserved
SmartSense	OS	Support
RHEL	6 RHEL 7 Debian 7 SLES	11 SLES	12 Ubuntu	12 Ubuntu	14
SmartSense 1.4
42 ©	Hortonworks	Inc.	2011	–2017.	All	Rights	Reserved
SmartSense	Stack	Support
HDP	2.6 HDP 2.5 HDP	2.4 HDP	2.3	
*2.3.4.7+
HDP	2.2
SmartSense 1.4
Ambari	2.5
Mandatory
Ambari	2.4
Built-In!
Ambari	2.2
Built-In!
Ambari	2.1
Plug-In
Ambari 2.0
Plug-In
SmartSense 1.4
HA	&	Kerberized	Clusters	Are Supported
43 ©	Hortonworks	Inc.	2011	–2016.	All	Rights	Reserved
Getting	Started
44 ©	Hortonworks	Inc.	2011	–2017.	All	Rights	Reserved
Getting Your SmartSense ID
Used to:
1. Link each bundle generated with your
Hortonworks Support Account
2. Attribute diagnostic information for each
cluster to the recommendations
generated by SmartSense
Every	Hortonworks	Support	Customer	can	generate	a	SmartSense ID
45 ©	Hortonworks	Inc.	2011	–2017.	All	Rights	Reserved
Getting Your SmartSense ID
Used to:
1. Link each bundle generated with your
Hortonworks Support Account
2. Attribute diagnostic information for each
cluster to the recommendations
generated by SmartSense
Every	Hortonworks	Support	Customer	can	generate	a	SmartSense ID
46 ©	Hortonworks	Inc.	2011	–2017.	All	Rights	Reserved
Questions?
References	
hortonworks.com/solutions/big-data-success/
hortonworks.com/services/support/flex/	
hortonworks.com/services/support/smartsense/
hortonworks.com/products/cloud/aws/

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