SlideShare a Scribd company logo
Future-proof: the
channels your hospitality
business needs to
diversify now
HOSPITALITY WEBINAR
Webinar in partnership with Lightspeed,
Tenzo, Deliverect, Hastee and HFTP.
Kevin Ryan
Partner Manager UK & IRE,
Planday (Moderator)
What will
happen
today.
AGENDA 15:05 - 15:15
Module 1: Understanding
a summer like no other
Speakers:
Christian Mouysset,
CEO, Tenzo
15:30 - 16:00
Open questions
An interactive Q&A session
dedicated to resolving your current
and future issues
Session moderated by
Kevin Ryan, Partner
Manager UK & IRE at
Planday
15:15 - 15:25
Module 2: How to diversify
your business for the long
term
Speakers:
Sharon Kirby
Sales Director, Hastee
Claudio Colarossi,
Senior Partner Manager UK & Ireland, Deliverect
Carl Weldon
Chief Operations Officer (Europe), HFTP
15:25 - 15:30
Module 3: The experiences
discerning customers expect
Use
Sli.do for
the Q&A
HOW TO
1. Go to www.sli.do
2. Enter the event code:
#BUSINESSASUNUSUAL
to join the conversation
3. Start asking questions
Kevin Ryan
Partner Manager UK & IRE,
Planday (Moderator)
Christian Mouysset
CEO, Tenzo
MEET THE SPEAKERS: PART I
Christian
Mouysset
LIVE NOW:
CEO, Tenzo
Agenda
Reopening numbers for the first month back
Lessons from abroad
Sli.do #BUSINESSASUNUSUAL
69% of restaurants are open
Sli.do #BUSINESSASUNUSUAL
Like-for-like sales are improving
Sli.do #BUSINESSASUNUSUAL
Impact of Eat Out to Help Out
Sli.do #BUSINESSASUNUSUAL
Agenda
Reopening numbers for the first month back
Lessons from abroad
Sli.do #BUSINESSASUNUSUAL
Some learnings from abroad
Sli.do #BUSINESSASUNUSUAL
Some learnings from abroad
Delivery is still seeing the most sales
● Restrictions and limitations can come into effect at any point and the first to
suffer will be dine-in
Rethink your practices to avoid as much upheaval as possible
● Split teams so that one half of the business never interacts with the other
half, keeping one half running if someone tests positive for Covid
Don’t be afraid to bring in new tech
● The usual time it takes customers to warm to and take on new technology
has been drastically reduced thanks to Covid, people now want to try new
tech if it means a safer experience
Think about every contact point
● Really consider where you need contact: greeting on arrival definitely still
requires a human touch, but when it comes to payment, an app might be
better
1.
2.
3.
4.
Sli.do #BUSINESSASUNUSUAL
Use
Sli.do for
the Q&A
1. Go to www.sli.do
2. Enter the event code:
#BUSINESSASUNUSUAL
to join the conversation
3. Start asking questions
HOW TO
Sharon Kirby
Sales Director, Hastee
MEET THE SPEAKERS: PART II & III
Claudio Colarossi
Senior Partner Manager
UK & Ireland, Deliverect
Carl Weldon
Chief Operations Officer
(Europe), HFTP
Sharon
Kirby
LIVE NOW:
Sales Director, Hastee
How can you allow your workers to be
mentally present
with reduced financial stress
without impact to your cash flow
while improving the output of
each worker
Sli.do #BUSINESSASUNUSUAL
Just 17 per cent of workers are paid weekly,
while three-quarters are paid monthly.
This change means that 774,000 workers in the
bottom decile who would previously have been
paid weekly are now paid monthly.
This has a substantial impact on cash flow, with
workers in effect lending their employers
considerable amounts of money.”
The Joseph
Rowntree
Foundation
and The
Resolution
Foundation
Sli.do #BUSINESSASUNUSUAL
The
Government It could make the difference between
keeping their heads above water and a life
on benefits.”
Rishi Sunak and Phil Woolas driving this from within the UK Government
Sli.do #BUSINESSASUNUSUAL
Workplace
Wellbeing
Survey 2019
A third of workers admit that they feel
they often need to borrow money and
the volume of workers using high cost
credit has actually increased from 78%
in 2018 to 82% in 2019.
74% of workers were affected by personal
finance related stress in 2019.
Workers said it impacts their sleep (45%),
social lives (38%), relationships (34%) and
health (32%). Importantly, workers report
that financial stress affects their
performance at work (27%).
PRE COVID
74%
Workers affected by
personal finance stress
in 2019
Sli.do #BUSINESSASUNUSUAL
39%
of workers reporting to
have missed work due to
finances.
It’s clear that flexible pay is a big consideration for a
significant proportion of the workforce (18-44 year olds).
Employers need to take this into consideration when it
comes to appealing and attracting talent – especially young
talent because the competition to recruit skilled young
workers has intensified.
Sli.do #BUSINESSASUNUSUAL
It’s not just workers that will feel the benefit of
on-demand access to earned pay.
45%
58%
18-24 years old
55% 58%
25-34 years old 35-44 years old
of workers feel on-demand access to
earnings would make them feel
productive and engaged.
Sli.do #BUSINESSASUNUSUAL
The financial epidemic
facing workers
of workers use
finance to source
money quickly
between paydays,
including credit
cards, overdrafts
and payday loans.
Employees are
twice as likely to
use high cost
credit if they are
paid monthly
rather than weekly.
of UK households
would be unable
to afford an
unexpected bill of
£500.
of workers would
not feel
comfortable asking
their employers for
an advance if they
needed it.
of workers admit
that their mental
health has been
affected by
financial stress.
82% 2x 33% 43% 75%
Sli.do #BUSINESSASUNUSUAL
This hurts business too
Financial stress
costs the UK
economy
£120 billion
17.5 million hours
are lost due to the
absence
caused by financial
stress.
Financial stress
contributes to
absenteeism and
lower productivity
38% of employees
would move to a
company
prioritising
financial wellbeing.
£12,000 Average cost to a UK SME
to replace an employee
Sli.do #BUSINESSASUNUSUAL
Like Hastee, we hate payday loans, and we care so much
about the wellbeing of our entire team — it's a huge
thing for us and always has been. We put a massive
amount of effort into making sure our team are as happy
as they can possibly be at work, and a big part of that
inevitably is happiness outside work too. Making ends
meet in London is incredibly difficult for us all and we had
been looking for a long time for a solution to this, and
then we came across Hastee. It is simple and transparent,
it puts our team in control of their money and it keeps
them out of the grasp of extortionate short term loans.
We are very happy with the service so far."
Neil Potts, Owner, The Vurger Co.
Sli.do #BUSINESSASUNUSUAL
Earnings on Demand is a movement.
This will be how people are paid in
the future.
Cash flow is more important
than ever
Sli.do #BUSINESSASUNUSUAL
Some of our
hospitality
clients
Sli.do #BUSINESSASUNUSUAL
Claudio
Colarossi
LIVE NOW:
Senior Partner Manager
UK & Ireland, Deliverect
Select your audience & match
it with a brand
Market your delivery service
Prep your logistics
Select delivery tech for
maximum efficiency
#1 Best practices for delivery
Sli.do #BUSINESSASUNUSUAL
Your webshopThird-party delivery platforms
#2 Go omni-channel
Each channel is different. compare
their offer, network, customer base
and commission
Volume, redundancy, make sure
you stay independent
The more channels, the more reach Create your own webshop and
offer a click & collect option
+ + +
QR table ordering Self-ordering kiosk
Sli.do #BUSINESSASUNUSUAL
Don’t be afraid to trim your
menu: between 15-20 items
Make it look good: Clear
descriptions and good quality
pictures
Consider your pricing based
on your food cost, overhead
and delivery expenses
#3 Making your menu safe
and scalable
Sli.do #BUSINESSASUNUSUAL
Carl
Weldon
LIVE NOW:
Chief Operations Officer
(Europe), HFTP
& CW Hospitality
As a Business – the issues..now
What hotels look like post-COVID
The experiences people expect
Building long-term and safe relationships
with customers so they keep coming back
Hotels 1
2
3
4
Sli.do #BUSINESSASUNUSUAL
Hotels
Issues and
Characteristics
Rooms /
Accommodation
Short or long term
(= airline/train)
Big Buildings that can have:
Restaurants & Bars
(= Manufacturing &
Retail)
Function / Meeting
Spaces
Leisure / Spa
(= retail)
Sli.do #BUSINESSASUNUSUAL
Hotels
Issues and
Characteristics
Travelers behaviour ?
International National vs. Domestic Travel
Leisure vs. Business
Room Booking Channels
- OTAs vs. Direct vs. Revenue management
- Comptete with AirBnB?
Sli.do #BUSINESSASUNUSUAL
Hotels
Issues and
Characteristics
Conferences… Events?
Hotels = Low Tech ‘as a rule’
Ownership and Funding
models
- going forward
Sli.do #BUSINESSASUNUSUAL
Building uses?
Outsourcing areas to
Specialists
More room Service /
Controlled Bfst
- No more Buffets
Use
- Long term stay/ apartments?
- Offices?
What hotels look like post-COVID
Cleaning Standards — multi
Contactless/Touchless
(check-in, passport scan,
checkout, payment, Door-
locks, F&B Orders)
Staff Management
Getting into the Cloud
The Future of Hotels
Sli.do #BUSINESSASUNUSUAL
Cleaning Standards
Communications
Personalisation
Technology
Community
The experience
people expect
Sli.do #BUSINESSASUNUSUAL
Long Term
expectations
Mobile
Contactless
Personalisation - connection
Communications (Customers and Staff
Wifi (6) - FREE
Walking the talk (delivering the perceived standards)
Business and Leisure Travellers behaving differently
Age Groups behaving differently
Technology
All will expect technology solutions now
Sli.do #BUSINESSASUNUSUAL
Sli.do #BUSINESSASUNUSUAL
+44 7831 616982
carl@CWHospitality.co.uk
www.CWHospitality.co.uk
www.hitec.org
HFTP (Events and Membership)
carl.weldon@hftp.org
Q&A session
ASK AWAY
Thank you
IT’S A WRAP

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Planday webinar 'future proof- the channels your hospitality business needs to diversify now'

  • 1. Future-proof: the channels your hospitality business needs to diversify now HOSPITALITY WEBINAR Webinar in partnership with Lightspeed, Tenzo, Deliverect, Hastee and HFTP.
  • 2. Kevin Ryan Partner Manager UK & IRE, Planday (Moderator)
  • 3. What will happen today. AGENDA 15:05 - 15:15 Module 1: Understanding a summer like no other Speakers: Christian Mouysset, CEO, Tenzo 15:30 - 16:00 Open questions An interactive Q&A session dedicated to resolving your current and future issues Session moderated by Kevin Ryan, Partner Manager UK & IRE at Planday 15:15 - 15:25 Module 2: How to diversify your business for the long term Speakers: Sharon Kirby Sales Director, Hastee Claudio Colarossi, Senior Partner Manager UK & Ireland, Deliverect Carl Weldon Chief Operations Officer (Europe), HFTP 15:25 - 15:30 Module 3: The experiences discerning customers expect
  • 4. Use Sli.do for the Q&A HOW TO 1. Go to www.sli.do 2. Enter the event code: #BUSINESSASUNUSUAL to join the conversation 3. Start asking questions
  • 5. Kevin Ryan Partner Manager UK & IRE, Planday (Moderator) Christian Mouysset CEO, Tenzo MEET THE SPEAKERS: PART I
  • 7. Agenda Reopening numbers for the first month back Lessons from abroad Sli.do #BUSINESSASUNUSUAL
  • 8. 69% of restaurants are open Sli.do #BUSINESSASUNUSUAL
  • 9. Like-for-like sales are improving Sli.do #BUSINESSASUNUSUAL
  • 10. Impact of Eat Out to Help Out Sli.do #BUSINESSASUNUSUAL
  • 11. Agenda Reopening numbers for the first month back Lessons from abroad Sli.do #BUSINESSASUNUSUAL
  • 12. Some learnings from abroad Sli.do #BUSINESSASUNUSUAL
  • 13. Some learnings from abroad Delivery is still seeing the most sales ● Restrictions and limitations can come into effect at any point and the first to suffer will be dine-in Rethink your practices to avoid as much upheaval as possible ● Split teams so that one half of the business never interacts with the other half, keeping one half running if someone tests positive for Covid Don’t be afraid to bring in new tech ● The usual time it takes customers to warm to and take on new technology has been drastically reduced thanks to Covid, people now want to try new tech if it means a safer experience Think about every contact point ● Really consider where you need contact: greeting on arrival definitely still requires a human touch, but when it comes to payment, an app might be better 1. 2. 3. 4. Sli.do #BUSINESSASUNUSUAL
  • 14. Use Sli.do for the Q&A 1. Go to www.sli.do 2. Enter the event code: #BUSINESSASUNUSUAL to join the conversation 3. Start asking questions HOW TO
  • 15. Sharon Kirby Sales Director, Hastee MEET THE SPEAKERS: PART II & III Claudio Colarossi Senior Partner Manager UK & Ireland, Deliverect Carl Weldon Chief Operations Officer (Europe), HFTP
  • 17. How can you allow your workers to be mentally present with reduced financial stress without impact to your cash flow while improving the output of each worker Sli.do #BUSINESSASUNUSUAL
  • 18. Just 17 per cent of workers are paid weekly, while three-quarters are paid monthly. This change means that 774,000 workers in the bottom decile who would previously have been paid weekly are now paid monthly. This has a substantial impact on cash flow, with workers in effect lending their employers considerable amounts of money.” The Joseph Rowntree Foundation and The Resolution Foundation Sli.do #BUSINESSASUNUSUAL
  • 19. The Government It could make the difference between keeping their heads above water and a life on benefits.” Rishi Sunak and Phil Woolas driving this from within the UK Government Sli.do #BUSINESSASUNUSUAL
  • 20. Workplace Wellbeing Survey 2019 A third of workers admit that they feel they often need to borrow money and the volume of workers using high cost credit has actually increased from 78% in 2018 to 82% in 2019. 74% of workers were affected by personal finance related stress in 2019. Workers said it impacts their sleep (45%), social lives (38%), relationships (34%) and health (32%). Importantly, workers report that financial stress affects their performance at work (27%). PRE COVID 74% Workers affected by personal finance stress in 2019 Sli.do #BUSINESSASUNUSUAL
  • 21. 39% of workers reporting to have missed work due to finances. It’s clear that flexible pay is a big consideration for a significant proportion of the workforce (18-44 year olds). Employers need to take this into consideration when it comes to appealing and attracting talent – especially young talent because the competition to recruit skilled young workers has intensified. Sli.do #BUSINESSASUNUSUAL
  • 22. It’s not just workers that will feel the benefit of on-demand access to earned pay. 45% 58% 18-24 years old 55% 58% 25-34 years old 35-44 years old of workers feel on-demand access to earnings would make them feel productive and engaged. Sli.do #BUSINESSASUNUSUAL
  • 23. The financial epidemic facing workers of workers use finance to source money quickly between paydays, including credit cards, overdrafts and payday loans. Employees are twice as likely to use high cost credit if they are paid monthly rather than weekly. of UK households would be unable to afford an unexpected bill of £500. of workers would not feel comfortable asking their employers for an advance if they needed it. of workers admit that their mental health has been affected by financial stress. 82% 2x 33% 43% 75% Sli.do #BUSINESSASUNUSUAL
  • 24. This hurts business too Financial stress costs the UK economy £120 billion 17.5 million hours are lost due to the absence caused by financial stress. Financial stress contributes to absenteeism and lower productivity 38% of employees would move to a company prioritising financial wellbeing. £12,000 Average cost to a UK SME to replace an employee Sli.do #BUSINESSASUNUSUAL
  • 25. Like Hastee, we hate payday loans, and we care so much about the wellbeing of our entire team — it's a huge thing for us and always has been. We put a massive amount of effort into making sure our team are as happy as they can possibly be at work, and a big part of that inevitably is happiness outside work too. Making ends meet in London is incredibly difficult for us all and we had been looking for a long time for a solution to this, and then we came across Hastee. It is simple and transparent, it puts our team in control of their money and it keeps them out of the grasp of extortionate short term loans. We are very happy with the service so far." Neil Potts, Owner, The Vurger Co. Sli.do #BUSINESSASUNUSUAL
  • 26. Earnings on Demand is a movement. This will be how people are paid in the future. Cash flow is more important than ever Sli.do #BUSINESSASUNUSUAL
  • 28. Claudio Colarossi LIVE NOW: Senior Partner Manager UK & Ireland, Deliverect
  • 29. Select your audience & match it with a brand Market your delivery service Prep your logistics Select delivery tech for maximum efficiency #1 Best practices for delivery Sli.do #BUSINESSASUNUSUAL
  • 30. Your webshopThird-party delivery platforms #2 Go omni-channel Each channel is different. compare their offer, network, customer base and commission Volume, redundancy, make sure you stay independent The more channels, the more reach Create your own webshop and offer a click & collect option + + + QR table ordering Self-ordering kiosk Sli.do #BUSINESSASUNUSUAL
  • 31. Don’t be afraid to trim your menu: between 15-20 items Make it look good: Clear descriptions and good quality pictures Consider your pricing based on your food cost, overhead and delivery expenses #3 Making your menu safe and scalable Sli.do #BUSINESSASUNUSUAL
  • 32. Carl Weldon LIVE NOW: Chief Operations Officer (Europe), HFTP & CW Hospitality
  • 33. As a Business – the issues..now What hotels look like post-COVID The experiences people expect Building long-term and safe relationships with customers so they keep coming back Hotels 1 2 3 4 Sli.do #BUSINESSASUNUSUAL
  • 34. Hotels Issues and Characteristics Rooms / Accommodation Short or long term (= airline/train) Big Buildings that can have: Restaurants & Bars (= Manufacturing & Retail) Function / Meeting Spaces Leisure / Spa (= retail) Sli.do #BUSINESSASUNUSUAL
  • 35. Hotels Issues and Characteristics Travelers behaviour ? International National vs. Domestic Travel Leisure vs. Business Room Booking Channels - OTAs vs. Direct vs. Revenue management - Comptete with AirBnB? Sli.do #BUSINESSASUNUSUAL
  • 36. Hotels Issues and Characteristics Conferences… Events? Hotels = Low Tech ‘as a rule’ Ownership and Funding models - going forward Sli.do #BUSINESSASUNUSUAL
  • 37. Building uses? Outsourcing areas to Specialists More room Service / Controlled Bfst - No more Buffets Use - Long term stay/ apartments? - Offices? What hotels look like post-COVID Cleaning Standards — multi Contactless/Touchless (check-in, passport scan, checkout, payment, Door- locks, F&B Orders) Staff Management Getting into the Cloud The Future of Hotels Sli.do #BUSINESSASUNUSUAL
  • 39. Long Term expectations Mobile Contactless Personalisation - connection Communications (Customers and Staff Wifi (6) - FREE Walking the talk (delivering the perceived standards) Business and Leisure Travellers behaving differently Age Groups behaving differently Technology All will expect technology solutions now Sli.do #BUSINESSASUNUSUAL
  • 40. Sli.do #BUSINESSASUNUSUAL +44 7831 616982 carl@CWHospitality.co.uk www.CWHospitality.co.uk www.hitec.org HFTP (Events and Membership) carl.weldon@hftp.org