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Online Communities
THE HCI HANDBOOK
CHAPTER 30
Panayiotis Zaphiris, Chee Siang Ang, Andrew Laghos
CMC & Online communities
Computer mediated communication
“the process by which people create, exchange and
perceive information using networked
telecommunications systems to facilitate encoding,
transmitting and decoding messages”
December
ACMC SCMC
CMC & Online communities
Online communities
Multidisciplinary nature
Social aggregation
Long enough public discussions
Sufficient human feelings
Web personal relationships
Rheingold
CMC & Online communities
Examples
Audio / video conferencing
MUDs
Wiki-based communities
e-mail
www
Online virtual game communities
Social network walls
Analyzing Online Communities
Frameworks and Methodologies
Query-based techniques and user profiles
interviews, questionnaires and personas
Log analysis
Content and Textual analysis
Social Network Analysis (SNA)
Analyzing Online Communities
Frameworks and Methodologies
Content and Textual analysis – TAT:
 Questioning  vertical and horizontal
 Statements  nonreferential and referential
 Reflections
 Scaffolding and engaging
 References  quotations/references to/paraphrases OR
 Citations/attributions of quotations/paraphrases
Analyzing Online Communities
Frameworks and Methodologies
SNA – units of analysis:
Nodes Relations
Ties Multiplexity
Composition Range
Centrality Roles
Density Reachability
Distance cliques
Case studies
CALL communities
Learn Greek Online (LGO)
Analysis of the discussions of the first 50 students
Quantitative + Qualitative techniques:
SNA tool  NetMiner to measure centrality
Survey  ATTLS to collect subjective data
Case studies
Game communities
Types:
single game-play community  THE SIMMS, FINAL
FANTASY
social game-play community  multiplayer games in
the same location (in-game and out-of-game)
distributed game-play community  multiplayer games
(multiple) sessions in different locations
Case studies
Activity Theory  Leont’ev
Constructionist activities  Papert
Socio constructivism  Vygotsky
Triangle model of activity system Engestrom
tool
object
DOL
subject
rules
community

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Online communities

  • 1. Online Communities THE HCI HANDBOOK CHAPTER 30 Panayiotis Zaphiris, Chee Siang Ang, Andrew Laghos
  • 2. CMC & Online communities Computer mediated communication “the process by which people create, exchange and perceive information using networked telecommunications systems to facilitate encoding, transmitting and decoding messages” December ACMC SCMC
  • 3. CMC & Online communities Online communities Multidisciplinary nature Social aggregation Long enough public discussions Sufficient human feelings Web personal relationships Rheingold
  • 4. CMC & Online communities Examples Audio / video conferencing MUDs Wiki-based communities e-mail www Online virtual game communities Social network walls
  • 5. Analyzing Online Communities Frameworks and Methodologies Query-based techniques and user profiles interviews, questionnaires and personas Log analysis Content and Textual analysis Social Network Analysis (SNA)
  • 6. Analyzing Online Communities Frameworks and Methodologies Content and Textual analysis – TAT:  Questioning  vertical and horizontal  Statements  nonreferential and referential  Reflections  Scaffolding and engaging  References  quotations/references to/paraphrases OR  Citations/attributions of quotations/paraphrases
  • 7. Analyzing Online Communities Frameworks and Methodologies SNA – units of analysis: Nodes Relations Ties Multiplexity Composition Range Centrality Roles Density Reachability Distance cliques
  • 8. Case studies CALL communities Learn Greek Online (LGO) Analysis of the discussions of the first 50 students Quantitative + Qualitative techniques: SNA tool  NetMiner to measure centrality Survey  ATTLS to collect subjective data
  • 9. Case studies Game communities Types: single game-play community  THE SIMMS, FINAL FANTASY social game-play community  multiplayer games in the same location (in-game and out-of-game) distributed game-play community  multiplayer games (multiple) sessions in different locations
  • 10. Case studies Activity Theory  Leont’ev Constructionist activities  Papert Socio constructivism  Vygotsky Triangle model of activity system Engestrom tool object DOL subject rules community