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THE
MOBILE
CONSUMER
A GLOBAL SNAPSHOT
FEBRUARY 2013
2 The Mobile Consumer: A Global Snapshot
MobileThe Next Media Powerhouse
When the first call was placed on a handheld mobile phone in 1973, the
prototype device used was capable of less than 30 minutes of battery life
and took 10 hours to re-charge. Fast-forward some 40 years later and
mobile device ownership has reached critical mass around the world.
Today, these devices serve as the primary communications and media
vehicles for many and play an increasingly important role in the daily
lives of consumers in both developed and high-growth economies.
To better understand today’s mobile world, we’ve selected data from the
following countries – Australia, Brazil, China, India, Italy, South Korea,
Russia, Turkey, the United Kingdom, and the United States – for an in-
depth look at mobile consumers and how they use their devices around
the globe.
3The Mobile Consumer: A Global Snapshot
4 Copyright © 2013 The Nielsen Company
Device Penetration and User Demographics
Smartphone owners may be the majority of mobile users in countries
like the U.S. and U.K., but the trusty feature phone (devices with no
touchscreen or QWERTY keypad that operate without an advanced
operating system) continues to be the mobile device of choice in places
like India, Brazil and Russia where the network infrastructure required
for smartphones and next generation mobile devices has yet to appear
outside of large, urban centers. In general, younger consumers around
the globe are more likely to embrace smartphone devices. It can be
expected that their interest will help drive smartphone adoption as they
age and make up a greater percentage of the consumer base.
The increased functionality smartphones offer also means increased
data and bandwidth usage, which comes at a price. While consumers in
countries with higher smartphone ownership, like South Korea, the U.K.
and the U.S. seem resigned to pay a fixed price for an unlimited or tiered
data plan, consumers in countries with fewer smartphone owners and
less of the 3G or 4G infrastructure in place are more likely to rely on pay-
as-you-go data options or use WiFi.
Consumer Smartphone Habits
Around the World
With operating systems and device capabilities that provide consumers
more access to content and multimedia features, smartphones are
transforming mobile habits in markets around the world. Games and
social networking apps are generally the most popular across the
countries selected.
Mobile Shopping
Mobile shopping via smartphone is still in its infancy in many countries
around the world. Among the countries selected for this report, mobile
wallet or NFC usage is still gaining traction with consumers; only
the U.S. had a majority of smartphone users who use a shopping or
retail app at least once a month. But smartphone users in a variety of
countries are using their mobile devices to browse, if not purchase,
products, conduct price comparisons and read product reviews.
5The Mobile Consumer: A Global Snapshot
Mobile Video
A clear global preference for how to view mobile video content has yet
to emerge. Mobile web and apps are the most likely choices for most
smartphone users, with downloading video clips seeming to be a less
popular method for most.
While generally not considered a replacement for traditional TV viewing,
mobile video is providing consumers with more opportunities to
engage with content at any time, anywhere. The majority of smartphone
consumers said they don’t feel as though mobile video viewing has any
impact on their normal TV habits. The greatest impact of mobile viewing
appears to be in high-growth economies. For example, roughly one-third
of Chinese smartphone users surveyed online said they have increased
their traditional TV viewing habits, while 28 percent of Indian users
believe they watch less traditional TV because of mobile viewing.
Mobile Advertising
With the dramatic growth in mobile usage around the world, content
providers and other publishers are increasingly seeking out new ways to
create value for their content, and brands and advertisers are looking for
more opportunities to get their messages in front of the right audience.
In all countries except India, smartphone owners are most likely to
receive mobile ads about once a day. Indian smartphone owners receive
mobile ads less frequently, with 70 percent seeing them about once a
week or less. In general, smartphone owners in developed markets are
the least likely to engage with mobile ads, while smartphone owners in
high-growth economies are more likely to engage.
About this Report
Nielsen’s 2013 Mobile Consumer Report pulls together findings from
surveys, custom and syndicated research conducted around the world
in 2012. Data collection methodologies and geographic representations
vary by country. Countries where data collection was conducted in
person or on the phone include India and Turkey. For Brazil, data
collection was conducted online, except for mobile and smartphone
penetration figures which were collected by phone.
The following pages contain a snapshot of the differences and
similarities among mobile consumers around the world and offer a
glimpse of the early demographic and behavior trends associated
with new mobile devices in emerging markets. Representing just
some of Nielsen’s mobile capabilities, these insights provide a better
understanding of both the challenges and opportunities that exist as the
mobile landscape continues to evolve.
6 Copyright © 2013 The Nielsen Company
WHO,
WHAT,
& WHERE?
Mobile devices have reached critical mass, with a majority of
consumers in both developed and high-growth economies now
owning a mobile phone as of the first half of 2012. Even so, there
are still notable differences in the types of mobile devices owned.
For example, in China and India—the largest of the high-growth
markets—consumers are at opposite ends of the mobile ownership
spectrum: two-thirds of Chinese mobile subscribers surveyed online
own a smartphone, compared to only 10 percent in India where feature
phones are the overwhelming majority (80 percent penetration).
South Korea, home to popular phone manufacturer Samsung, leads
in both overall mobile ownership (99 percent) and smartphone
ownership (67 percent). Among developed markets, smartphone
ownership is lowest in the U.S. based on data collected during the first
two quarters of 2012, but has steadily increased over the last few years,
reaching 61 percent by December 2012. Brazilian and Turkish mobile
subscribers are the most likely to own multimedia phones, which have
similar capabilities as smartphones, but without an advanced level
operating system, such as Android or iOS.
7The Mobile Consumer: A Global Snapshot
How many of us use a mobile phone?
Among Consumers Ages 16+
Sources: Nielsen Global Smartphone Insights, first half of 2012; Nielsen Mobile Insights, 2012
Note: Total mobile penetration not available for Turkey.
AUSTRALIA
BRAZIL
CHINA
INDIA
ITALY
RUSSIA
SOUTH KOREA
TURKEY
UNITED KINGDOM
UNITED STATES
AUSTRALIA
BRAZIL
CHINA
INDIA
ITALY
RUSSIA
SOUTH KOREA
TURKEY
UNITED KINGDOM
UNITED STATES
86% - AUSTRALIA84% - BRAZIL
89% - CHINA
81% - INDIA
97% - ITALY
98% - RUSSIA99% - SOUTH
KO
R
EA
97% - UNITED
K
INGDOM
94% - UNITE
D
STATES
8 Copyright © 2013 The Nielsen Company
What types
of devices
do we use?
Smartphone
includes devices
with and without
touchscreens
Multimedia Phone
touchscreen and/or
QWERTY keypad, but
without an advanced
operating system
Feature Phones
no touchscreen,
QWERTY keypad,
or advanced
operating system
9The Mobile Consumer: A Global Snapshot
What types of devices do we use?
Sources: Nielsen Global Smartphone Insights, first half of 2012; Nielsen Mobile Insights, 2012
Reported percentages for U.S. are based on Q2 2012 data.
AUSTRALIA
BRAZIL
CHINA
INDIA
ITALY
RUSSIA
SOUTH KOREA
TURKEY
UNITED KINGDOM
UNITED STATES
SMARTPHONE
MULTIMEDIA PH65%
36%
66%
10%
62%
37%
67%
19%
61%
53%
4%
11%11%
10%
20%
9%
9%
MULTIMEDIA PHONE
FEATURE PHON
4%
21%
9%
9%
11%11%
10%
20%
9%
9%
31%
27%
51%
23%
61%
30%
38%
LTIMEDIA PHONE
FEATURE PHONE
4%
21%
9%
9%
11%11%
9%
31%
44%
25%
80%27%
51%
23%
61%
30%
38%
10 Copyright © 2013 The Nielsen Company
Who are mobile
consumers?
There are differences in the device penetration rates between men and
women among all countries, with China and Brazil showing the largest
gender divide among smartphone owners (17 and 16 percentage points,
respectively, skewing male). In general, smartphone owners globally
tend to skew male (except for Australia) and feature phone owners tend
to skew female.
Younger users are more likely to own a smartphone and older users are
more likely to own a feature phone, which makes sense since feature
phones are more established in the marketplace. Though there are some
exceptions – in Italy consumers have higher smartphone ownership
among users ages 35-64, whereas in India feature phones have far more
penetration than smartphones across all age segments – the broader
trend suggests that smartphone adoption will likely continue to rise as
younger consumers age.
AUSTRALIA
BRAZIL
CHINA
INDIA
ITALY
RUSSIA
SOUTH KOREA
TURKEY
UNITED KINGDOM
UNITED STATES
11The Mobile Consumer: A Global Snapshot
MALE
FEMALE
AGES 16-24
AGES 25-34
AGES 35-44
AGES 45-64
68%
65%
86%
86%
66%
49%
20%
25%
8%
7%
21%
38%
SMARTPHONEFEATURE PHONE
MALE
FEMALE
AGES 16-24
AGES 25-34
AGES 35-44
AGES 45-64
MALE
FEMALE
AGES 16-24
AGES 25-34
AGES 35-44
AGES 45-64
MALE
FEMALE
AGES 16-24
AGES 25-34
AGES 35-44
AGES 45-64
49%
67%
54%
72%
78%
65%
44%
66%
38%
26%
34%
19%
16%
26%
46%
25%
MALE
FEMALE
AGES 16-24
AGES 25-34
AGES 35-44
AGES 45-64
MALE
FEMALE
AGES 16-24
AGES 25-34
AGES 35-44
AGES 45-64
MALE
FEMALE
AGES 16-24
AGES 25-34
AGES 35-44
AGES 45-64
44%
66%
57%
59%
72%
70%
54%
55%
46%
25%
29%
20%
16%
20%
38%
38%
MALE
FEMALE
AGES 16-24
AGES 25-34
AGES 35-44
AGES 45-64
MALE
FEMALE
AGES 16-24
AGES 25-34
AGES 35-44
AGES 45-64
54%
55%
52%
66%
73%
64%
45%
38%
38%
37%
21%
19%
28%
48%
MALE
FEMALE
AGES 16-24
AGES 25-34
AGES 35-44
AGES 45-64
MALE
FEMALE
AGES 16-24
AGES 25-34
AGES 35-44
AGES 45-64
45%
74%
57%
82%
75%
63%
51%
48%
18%
34%
14%
19%
29%
34%
MALE
FEMALE
AGES 16-24
AGES 25-34
AGES 35-44
AGES 45-64
MALE
FEMALE
AGES 16-24
AGES 25-34
AGES 35-44
AGES 45-64
51%
64%
67%
77%
76%
69%
51%
34%
33%
29%
19%
21%
28%
44%
MALE
FEMALE
AGES 16-24
AGES 25-34
AGES 35-44
AGES 45-64
MALE
FEMALE
AGES 16-24
AGES 25-34
AGES 35-44
AGES 45-64
51%
43%
27%
41%
40%
37%
22%
44%
38%
50%
37%
42%
44%
54%
MALE
FEMALE
AGES 16-24
AGES 25-34
AGES 35-44
AGES 45-64
MALE
FEMALE
AGES 16-24
AGES 25-34
AGES 35-44
AGES 45-64
MALE
FEMALE
AGES 16-24
AGES 25-34
AGES 35-44
AGES 45-64
22%
13%
7%
14%
12%
9%
6%
44%
54%
76%
85%
70%
80%
86%
87%
49% MALE
FEMALE
AGES 16-24
AGES 25-34
AGES 35-44
AGES 45-64
MALE
FEMALE
AGES 16-24
AGES 25-34
AGES 35-44
AGES 45-64
MALE
FEMALE
AGES 16-24
AGES 25-34
AGES 35-44
AGES 45-64
6%
44%
31%
49%
43%
38%
27%
21%
87%
49%
54%
38%
41%
53%
64%
59% MALE
FEMALE
AGES 16-24
AGES 25-34
AGES 35-44
AGES 45-64
MALE
FEMALE
AGES 16-24
AGES 25-34
AGES 35-44
AGES 45-64
27%
21%
17%
30%
24%
16%
9%
64%
59%
62%
46%
53%
63%
78%
SMARTPHONEFEATURE PHONE
Sources: Nielsen Global Smartphone Insights, first half of 2012; Nielsen Mobile Insights, 2012
12 Copyright © 2013 The Nielsen Company
HOW MANY
MOBILE DEVICES
DO WE OWN?
As mobile technology plays an increasingly important role in
both our personal and professional lives around the world, some
consumers are relying on multiple mobile devices to stay connected.
More than half of Russian mobile subscribers (51 percent) own two
or more mobile devices.
13The Mobile Consumer: A Global Snapshot
HOW MANY MOBILE DEVICES DO WE OWN?
51%
RUSSIA
7%
TURKEY
16%
SOUTH KOREA
16%
UNITED KINGDOM
35%
ITALY
17%
UNITED STATES
36%
CHINA
20%
AUSTRALIA
48%
BRAZIL
11%
INDIA
OWN ONE MOBILE PHONEOWN MULTIPLE MOBILE PHONES
Sources: Nielsen Global Smartphone Insights, first half of 2012; Nielsen Mobile Insights, 2012
14 Copyright © 2013 The Nielsen Company
How much does
mobile service
cost and who
has a data plan?
The cost of a data plan can be a major factor when choosing both a
mobile provider and the device itself. Smartphones, with added features
and functionality, often require more data. In some countries, like India
and Russia where the median smartphone bill is significantly higher than
that of all mobile users and feature phones have a higher penetration,
consumers are opting for more flexible, less expensive options, such as
“pay-as-you-go” data pricing, or taking advantage of WiFi connectivity.
ITALY
AVG MONTHLY BILL
SMART PHONE
USERS
HAVE A DATA PLAN? 1
€ 22
CHINA
77%
AVG MONTHLY BILL
SMART PHONE
USERS
ALL MOBILE
PHONE USERS
HAVE A DATA PLAN? 1
¥ 100
¥ 100
AUSTRALIA
81%
AVG MONTHLY BILL
SMART PHONE
USERS
ALL MOBILE
PHONE USERS
HAVE A DATA PLAN? 1
AUD$ 50
AUD$ 44
BRAZIL
43%
AVG MONTHLY BILL
SMART PHONE
USERS
ALL MOBILE
PHONE USERS
HAVE A DATA PLAN? 1
R$ 50
R$ 49
INDIA
57%
AVG MONTHLY BILL
SMART PHONE
USERS
ALL MOBILE
PHONE USERS
HAVE A DATA PLAN? 1
499
300
RUSSIA
AVG MONTHLY BILL
SMART PHONE
HAVE A DATA PLAN? 1
РУБ 500
15The Mobile Consumer: A Global Snapshot
SOUTH KOREA
89%
AVG MONTHLY BILL
SMART PHONE
USERS
ALL MOBILE
PHONE USERS
HAVE A DATA PLAN? 1
55000
50000
UNITED KINGDOM
85%
AVG MONTHLY BILL
SMART PHONE
USERS
ALL MOBILE
PHONE USERS
HAVE A DATA PLAN? 1
£ 25
£ 20
ITALY
57%
AVG MONTHLY BILL
SMART PHONE
USERS
ALL MOBILE
PHONE USERS
HAVE A DATA PLAN? 1
€ 22
€ 20
UNITED STATES
96%
AVG MONTHLY BILL
SMART PHONE
USERS
ALL MOBILE
PHONE USERS
HAVE A DATA PLAN? 1
$ 93
$ 66
CHINA
77%
AVG MONTHLY BILL
SMART PHONE
USERS
ALL MOBILE
PHONE USERS
HAVE A DATA PLAN? 1
¥ 100
¥ 100
PHONE USERS PHONE USERS
INDIA
57%
AVG MONTHLY BILL
SMART PHONE
USERS
ALL MOBILE
PHONE USERS
HAVE A DATA PLAN? 1
499
300
RUSSIA
43%
AVG MONTHLY BILL
SMART PHONE
USERS
ALL MOBILE
PHONE USERS
HAVE A DATA PLAN? 1
РУБ 500
РУБ 400
TURKEY
49%
AVG MONTHLY BILL
SMART PHONE
USERS
ALL MOBILE
PHONE USERS
HAVE A DATA PLAN? 1
30
N/A
How much does mobile service cost?
1 Data plan percentages for all countries are based on smartphone users only.
Sources: Nielsen Global Smartphone Insights, first half of 2012; Nielsen Mobile Insights, 2012
Do We Pre-Pay or Sign a Contract?
The majority of mobile subscribers in India seemingly prefer pre-paid service to a fixed contract.
In all countries, except Russia and South Korea, mobile subscribers tend to use a pre-paid
service on non-smartphone devices.
16 Copyright © 2013 The Nielsen Company
How do we
decide which
mobile device
to buy?
Consumers around the world are collectively embracing mobile devices
and the criteria they use to determine which device to buy vary from
country to country. Getting good value for the money spent on a device
matters more to consumers responsible for purchase decisions in the
U.S., U.K., Italy and China. Russian consumers say they care more about
“stylish design” when deciding which mobile device to purchase, while
Chinese consumers are more concerned with having a wide choice of
applications to use on their device.
17The Mobile Consumer: A Global Snapshot
TOP SELECTION CRITERIA FOR BUYING MOBILE DEVICES
Stylish design
Good operating system
Good value for money
Easy to use
Wide choice of applications
AUSTRALIA
BRAZIL
CHINA
INDIA
ITALY
RUSSIA
SOUTH KOREA
TURKEY
UNITED KINGDOM
UNITED STATES
Sources: Nielsen Global Smartphone Insights, first half of 2012; Nielsen Mobile Insights, 2012
14%
22%
17%
17%
23%
14%
15%
19%
16%
7%
20%
16%
25%
13%
22%
28%
20%
21%
28%
30%
25%
16%
13%
31%
12%
14%
22%
25%
19%
10%
15%
15%
21%
8%
15%
17%
15%
7%
16%
2%
11%
24%
21%
9%
15%
23%
13%
16%
15%
8%
18 Copyright © 2013 The Nielsen Company
Where do we buy
mobile devices?
46%OF SOUTH KOREAN MOBILE
USERS PURCHASED THEIR
DEVICE AT A MOBILE OPERATOR/
CARRIER RETAIL STORE
49%OF RUSSIAN MOBILE USERS
PURCHASED THEIR DEVICE
AT A MAJOR ELECTRONICS
OR MEDIA RETAIL STORE
37%OF MOBILE USERS IN THE
U.K. PURCHASED THEIR
MOBILE DEVICE ONLINE
15%OF CHINESE MOBILE USERS
BOUGHT THEIR DEVICE
DIRECT FROM THE
MANUFACTURER.
Sources: Nielsen Global Smartphone Insights, first half of 2012; Nielsen Mobile Insights, 2012
among those who purchased their own device
in the past 6 months.
19The Mobile Consumer: A Global Snapshot
What do we
do with OUR
smartphones?
Even with operating systems that offer consumers high-speed
connections, built-in multimedia features and access to a multitude of
apps, text messaging is still one of the most popular mobile activities
among smartphone owners in all countries. South Korean smartphone
owners are generally the most active when using their smartphone for
multimedia or commerce activities such as web browsing and online
banking, and Brazilians are the heaviest users of social media on their
smartphones.
Among all U.S. mobile
post-paid/contract users
Source: Nielsen Customer Value Metrics, 2012
164.5
Average number of calls sent/received per month
644.1
Average voice minutes used per month
764.2
Average number of text messages
sent/received per month
20 Copyright © 2013 The Nielsen Company
What do we do with OUR smartphones? 1
TEXT MESSAGING / SMS
APPLICATIONS
EMAIL
SOCIAL NETWORKING
INSTANT MESSAGING
STREAMING ONLINE MUSIC
WEB BROWSING MOBILE SHOPPING
VIDEO / MOBILE TV
94%
85%
84%
45%
89%
95%
93%
78%
92%
86%
55%
66%
58%
17%
51%55%
52%
33%
68%
75%
33%
57%
67%
15%
35%34%
70%
50%
37%
28%
58%
75%
62%
26%
47%
59%
55%
69%
63%
63%
21%
39%
59%
11%
26%
41%
40%
22%
20%
38%
19%
43%
39%
8%
17%
36%
44%
9%
19%
28%
59%
74%
71%
13%
49%
64%
81%
38%
56%
62% 60%
69%
75%
15%
37%
68%
80%
37%
66%
82%
25%
17%
43%
7%
15%17%
43%
3%
26%
30%
AUSTRALIA
BRAZIL
CHINA
INDIA
ITALY
RUSSIA
SOUTH KOREA
TURKEY
UNITED KINGDOM
UNITED STATES
21The Mobile Consumer: A Global Snapshot
How do smartphones impact shopping?
Across the board, top smartphone shopping activities include browsing products, price comparison
and reading product reviews.
Smartphone owners in the U.S. are the most likely to use their device for in-store price comparison,
online coupons and purchasing products.
1 Activities performed among smartphone users within the past 30 Days
Sources: Nielsen Global Smartphone Insights, first half of 2012; Nielsen Mobile Insights, 2012
BARCODE OR QR SCANNING
MOBILE BANKING LOCATION-BASED
SERVICES/GPS
NFC/MOBILE WALLET
40%
28%
42%
7%
22%
33%
51%
4%
28%
38% 39%
56%
52%
8%
42%46%
59%
10%
34%
48%
14%
22%
30%
N/A
14%12%
38%
2%
18%
24%
4%
11%
20%
N/A
3%
11%
15%
1%
4%
3%
22 Copyright © 2013 The Nielsen Company
Which apps
do we use?
Apps continue to increase in popularity. Chinese and American
smartphone owners are the heaviest app users overall, with games being
the most used type of app in more than half of the selected countries
(China, Australia, Italy and Brazil). Social networking app usage is
strongest in the U.S., with 85 percent of American smartphone owners
as regular users. Smartphone owners in India and Turkey are the least
likely to regularly use all categories of apps, but the most popular tend
to be more entertainment driven, like social networking and games.
AUSTRALIA
BRAZIL
CHINA
INDIA
ITALY
RUSSIA
SOUTH KOREA
TURKEY
UNITED KINGDOM
UNITED STATES
23The Mobile Consumer: A Global Snapshot
WONDERING ABOUT MOBILE WEB USAGE?
Facebook, Google, YouTube, Twitter and eBay consistently rank in the top 10 sites among
mobile web users around the world.
1 Types of apps used regularly among smartphone app users
Sources: Nielsen Global Smartphone Insights, first half of 2012; Nielsen Mobile Insights, 2012, US Nielsen Smartphone Analytics
53%
68%
70%
39%
52%60%
61%
32%
54%
61%
50%
67%
60%
29%
47%
53%
49%
49%
58%
85%
19%
49%
56%
29%
22%
42%
36%
14%
24%
65%
25%
45%
55%
13%
33%39%
54%
10%
38%
38% 45%
51%
63%
14%
46%52%
61%
5%
45%
84%
46%
37%
62%
10%
39%
48%
62%
9%
43%
48%
32%
36%
48%
14%
17%
31%
47%
6%
26%
53%
21%
26%
44%
11%
17%18%
40%
4%
28%
53%
14%
24%
40%
11%
14%
53%
1%
14%
74%
GAMES
BANKING/FINANCE
SOCIAL NETWORKING
NEWS
VIDEO/MOVIES
MAPS/NAVIGATION/SEARCH
SHOPPING/RETAIL PRODUCTIVITY
WEATHER
11%
WhICH APPS DO WE USe? 1
24 Copyright © 2013 The Nielsen Company
How do we
watch mobile
video?
Smartphones are a popular device for watching video, despite the
smaller screen size. In most countries, mobile web is the most popular
means of accessing mobile video, while smartphone owners in the U.K.
and South Korea are more likely to watch mobile video using an app. In
the U.S., smartphone owners are equally likely to watch video via mobile
internet and apps (72 percent), and Indian smartphone owners are the
most likely to view downloaded video clips (57 percent).
25The Mobile Consumer: A Global Snapshot
APPLICATIONS
22MINUTES
39 SECONDS
per visitor
74% 22MINUTES
39 SECONDS
per visitor
39%22MINUTES
39 SECONDS
per visitor
55% 22MINUTES
39 SECONDS
per visitor
2%CHINA
60% 57%33% 2%INDIA
60% 37%46% 7%AUSTRALIA
68% 30%50% 3%ITALY
22MINUTES
39 SECONDS
per visitor
46% 22MINUTES
39 SECONDS
per visitor
19%22MINUTES
39 SECONDS
per visitor
52% 22MINUTES
39 SECONDS
per visitor
5%SOUTH KOREA
72% 42%72% 1%UNITED STATES
64% 38%49% 3%BRAZIL
55% 23%59% 5%UNITED KINGDOM
OTHER
22MINUTES
39 SECONDS
per visitor
60% 22MINUTES
39 SECONDS
per visitor
35%22MINUTES
39 SECONDS
per visitor
35% 22MINUTES
39 SECONDS
per visitor
9%RUSSIA
How do we watch mobile video?
MOBILE WEB DOWNLOAD CLIPS OTHER
Source: Nielsen Smartphone Insights, first half of 2012; Nielsen Mobile Video Report
26 Copyright © 2013 The Nielsen Company
How often
do we watch
mobile video on
smartphones?
Chinese smartphone owners are the heaviest users of mobile video, as
17 percent access more than three times a day. Mobile video viewing is
fairly infrequent among the developed markets, as a third of smartphone
users in the U.K., Australia and Italy access less than once a week.
American smartphone owners are the exception, leading all countries in
daily mobile video usage (31 percent use at least once per day).
27The Mobile Consumer: A Global Snapshot
>3 TIMES/DAY 2-3 TIMES/DAY ONCE/DAY SEVERAL TIMES/WEEK ONCE/WEEK < ONCE/WEEK
UNITED
KINGDOM
5%
9%
16%
16%
33%
21%
CHINA
7%
17%
20%
17%
34%
6%
RUSSIA
6%
6%
11%
22%
42%
13%
AUSTRALIA
7%
8%
18%
20%
33%
14%
INDIA
2% 1%
11%
33%
34%
18%
ITALY
8%
7%
12%
28%
34%
11%
BRAZIL
15%
12%
18%
16%
18%
22%
UNITED
STATES
2% 2% 7%
31%
42%
16%
SOUTH
KOREA
18%
4%
7%
15%
14%
42%
FREQUENCY OF ACCESING MOBILE VIDEO
Source: Nielsen Smartphone Insights, first half of 2012; and Nielsen Mobile Video Report
among all mobile users who have watched video on their phone in the past 30 days
28 Copyright © 2013 The Nielsen Company
HOW DOES
watching MOBILE
VIDEO IMPACT
TV VIEWING?
While mobile video viewing is not considered a replacement for other
TV viewing, it does provide consumers around the world with more
opportunities to view content, regardless of their location. The majority
of smartphone owners surveyed in all selected countries say their
viewing habits have been unaffected by mobile video usage and they
still watch the same amount of traditional TV. Smartphone owners in
high-growth economies reported the most drastic impact: nearly a third
of Chinese smartphone owners surveyed say they now watch more
traditional TV, while 28 percent of smartphone users in India say they
felt their traditional TV viewing decreased.
29The Mobile Consumer: A Global Snapshot
TRADITIONAL TV VIEWING INCREASED TRADITIONAL TV VIEWING STAYED THE SAME TRADITIONAL TV VIEWING DECREASED
AUSTRALIA
13% 15%
72%
ITALY
16%
68%
16%
UNITED
STATES
9% 8%
83%
UNITED
KINGDOM
19%
5%
76%
CHINA
7%
32%
46%
23%
RUSSIA
7%
11%
82%
INDIA
25%
28%
47%
BRAZIL
26%
52%
22%
SOUTH
KOREA
21%
15%
65%
Impact of Mobile Video on Television Viewing
Source: Nielsen Smartphone Insights, first half of 2012; and Nielsen Mobile Video Report, US data source is the Connected Device Report, 2012.
30 Copyright © 2013 The Nielsen Company
30%
32%
38%
4%
19%
47%
7%
27%
24% 25%
36%
35%
13%
20%
32%
45%
9%
19%
27%
APPLICATIONS MOBILE INTERNET
22%
WHAT TYPE
OF MOBILE
ADVERTISING DO
SMARTPHONE
USERS RECEIVE?
With the dramatic growth in mobile usage around the world, content
providers and publishers are increasingly seeking out new ways to
create value for their content, and brands and advertisers are looking for
more opportunities to get their messages in front of the right audience.
Smartphone owners in India and Turkey are the least likely to receive or
see any ads on their device. With the exception of the U.S., in developed
markets, smartphone owners are most likely to receive mobile ads via
apps. Russian smartphone owners are the most likely to use their phone
for texting (95 percent), so it’s no surprise that text messages are the
most common method for receiving mobile ads. Chinese smartphone
owners say they receive the most mobile ads, topping all countries in
ads received via online games, mobile video/TV, streaming radio and
location-based services.
AUSTRALIA
BRAZIL
CHINA
INDIA
ITALY
RUSSIA
SOUTH KOREA
TURKEY
UNITED KINGDOM
UNITED STATES
31The Mobile Consumer: A Global Snapshot
Sources: Nielsen Global Smartphone Insights, first half of 2012; Nielsen Mobile Insights, 2012
15%
38%
28%
18%
22%
34%
27%
22%
13%
17% 8%
19%
27%
7%
8%9%
14%
6%
8%
26%
18%
28%
32%
8%
14%17%
25%
8%
12%
25%
7%
17%
19%
3%
9%10%
17%
2%
6%
10%
9%
19%
30%
6%
7%12%
18%
6%
11%
17%
51%
20%
67%
48%
35%
19%
68%
53% N/A
NO
ADS
WATCHING VIDEO/
MOBILE TV
DID NOT SEE ADVERTISING
WHILE USING PHONE
LOCATION-BASED
SERVICES/GPS
STREAMING ONLINE
MUSIC/RADIO
TEXT MESSAGE/SMS
ONLINE GAMES
16%
32 Copyright © 2013 The Nielsen Company
HOW OFTEN
DO WE RECEIVE
MOBILE ADS ON
OUR PHONES?
In all countries except India, smartphone owners are most likely to
receive mobile ads about once a day. Indian smartphone owners
receive mobile ads less frequently, with 39 percent seeing them about
once a week.
33The Mobile Consumer: A Global Snapshot
How often do we receive mobile ads on our phones?
AT LEAST ONCE A DAY WEEKLY MONTHLY LESS THAN ONCE PER MONTH
AUSTRALIA
BRAZIL
CHINA
INDIA
ITALY
SOUTH KOREA
RUSSIA
TURKEY
UNITED KINGDOM
UNITED STATES
57% 25% 8% 9%
62% 26% 5% 7%
65% 26% 5% 4%
30% 39% 15% 16%
53% 25% 8% 13%
78% 16% 4% 1%
55% 27% 10% 8%
74% 16% 6% 4%
58% 29% 8% 4%
57% 24% 10% 8%
Sources: Nielsen Global Smartphone Insights, first half of 2012; Nielsen Mobile Insights, 2012
AMONG smartphone owners who have received ads
34 Copyright © 2013 The Nielsen Company
HOW DO
SMARTPHONE
USERS FEEL
ABOUT MOBILE
ADVERTISING?
In general, smartphone owners in developed markets are the least
likely to engage with mobile ads, while smartphone owners in high-
growth economies are more likely. For instance, Indian smartphone
owners are among the least likely to receive ads on their smartphone,
but don’t seem to mind the ones they do see and are the most likely
among smartphone users in all countries to engage with ads. Indian
smartphone owners are also more likely to be comfortable providing
some kind of personal information if it means being served an ad that
is more tailored to them and their interests.
Source: Nielsen Smartphone Insights, first half of 2012
Ad Clickers
53 percent of Chinese smartphone owners say “sometimes”
they click on mobile ads they’ve viewed. An additional 4 percent say
they “always look at the ad and sometimes click on it”.
Ad Intrigued
36 percent of Russian smartphone owners looked
online for more information on an advertised product.
AD TOLERANT
Smartphone owners in India are the least likely to
be annoyed with mobile ads.
35The Mobile Consumer: A Global Snapshot
FEELINGS ABOUT MOBILE ADVERTISING
17%
38%
43%
54%
25%
29%
18%
35%
18%
20%
13%
31%
31%
N/A
23%
24%
23%
28%
14%
52%
38%
50%
47%
54%
50%
39%
35%
34%
39%
50%
24%
44%
39%
N/A
26%
35%
39%
37%
53%
26%
33%
54%
45%
54%
34%
31%
18%
36%
30%
36%
15%
41%
38%
52%
27%
24%
24%
33%
15%
21%
I am more likely to click on
ads that are simple text ads
I am more likely to click
on ads that incorporate
multimedia elements
I am OK with providing personal
information in order to receive
custom advertisement which
match my interests
I am OK with advertising if it means
that I can access content for free
I am OK with ads which contain
geographically relevant information
based on where I am at a given time
I am more likely to click on an ad
that does not take me outside of the
application to another website
AUSTRALIA
BRAZIL
CHINA
INDIA
ITALY
RUSSIA
SOUTH KOREA
TURKEY
UNITED KINGDOM
UNITED STATES
Sources: Nielsen Global Smartphone Insights, first half of 2012; Nielsen Mobile Insights, 2012
36 Copyright © 2013 The Nielsen Company
METHODOLOGIES
Global Smartphone Insights
Methodology
Australia
Online interviews conducted nationally. Respondents were between the
ages of 16 and 64. The incidence module interviewed a total of 1,158
random contacts. Detailed interviews were completed with 1,682 mobile
users, 1,063 of which were smartphone users and 619 of which were
non-smartphone users. Interviews were conducted during February 2012.
Brazil
The incidence module was conducted over the phone while the detailed
module was conducted online nationally. Respondents were between
the ages of 16 and 64. The incidence module interviewed a total of 986
random contacts. Detailed interviews were completed with 1,603 mobile
users, 748 of which were smartphone users and 855 of which were non-
smartphone users. Interviews were conducted during April-May 2012.
China
Online interviews conducted in urban areas. Sample was sourced
from the following cities: Shanghai, Nanjing, Hangzhou, Guangzhou,
Shenzhen, Nanning, Beijing, Tianjin, Shijiazhuang, Chongqing,
Chengdu, Kunming, Zhengzhou, Wuhan, Changsha, Shenyang,
Changchun, Haerbin, Xian, Lanzhou, Xining. Respondents were between
the ages of 16 and 64. The incidence module interviewed a total of 1,210
random contacts. Detailed interviews were completed with 2,477 mobile
users, 1,639 of which were smartphone users and 838 of which were
non-smartphone users. Interviews were conducted during February 2012.
Due to the online-only methodology in China, which excludes a large
portion of China’s rural population, smartphone penetration may skew
high.
India
Face-to-face interviews conducted in 8 Indian cities (Mumbai, Delhi,
Kolkata, Bangalore, Hyderabad, Ahmedabad, Pune, Lucknow).
Respondents were between the ages of 16 and 64. The incidence
module interviewed a total of 3,203 random contacts. The detail module
of mobile users only interviewed a total of 3,067 mobile users, 1,593 of
which were smartphone users and 1,474 of which were non-smartphone
users. Interviews were conducted during March-April 2012.
37The Mobile Consumer: A Global Snapshot
Italy
Online interviews conducted nationally. Respondents were between the
ages of 16 and 64. The incidence module interviewed a total of 1,062
random contacts. Detailed interviews were completed with 1,632 mobile
users, 1,026 of which were smartphone users and 606 of which were
non-smartphone users. Interviews were conducted during March 2012.
South Korea
Online interviews conducted nationally. Respondents were between the
ages of 16 and 64. The incidence module interviewed a total of 1,041
random contacts. Detailed interviews were completed with 1,765 mobile
users, 1,145 of which were smartphone users and 620 of which were non-
smartphone users. Interviews were conducted during February 2012.
Russia
Online interviews conducted in 12 major metros. Respondents were
between the ages of 16 and 64. The incidence module interviewed a
total of 1,039 mobile users to determine the type of primary handset
used. Detailed interviews were completed with 1,645 mobile users, 912
of which were smartphone users and 733 of which were non-smartphone
users. Interviews were conducted during March-April 2012. Due to the
online-only methodology in Russia, which excludes a large portion of
Russia’s rural population, smartphone penetration may skew high.
Turkey
Face-to-face interviews conducted in large and medium metros.
Respondents were between the ages of 16 and 64. The incidence
module interviewed a total of 4,042 random contacts. Detailed
interviews were completed with smartphone users only. The sample
achieved was 776 Smartphone users. Interviews were conducted during
April-May 2012.
U.K.
Online interviews conducted nationally. Respondents were between the
ages of 16 and 64. The incidence module interviewed a total of 1,025
random contacts. Detailed interviews were completed with 1,607 mobile
users, 995 of which were smartphone users and 612 of which were non-
smartphone users. Interviews were conducted during March 2012.
38 Copyright © 2013 The Nielsen Company
ADDITIONAL Methodology
Nielsen Mobile Insights
Online interviews conducted nationally among U.S. mobile users.
Respondents were aged 13+. The incidence module interviewed a total
of 84,565 random contacts. Detailed interviews were completed with
76,204 mobile users, 54,585 of which were able to identify their mobile
phone. 28,103 respondents were smartphone users and 26,482 were
non-smartphone users. Interviews were conducted during
April-June 2012.
Nielsen Mobile Video Report
Online survey of 5,719 mobile users that had accessed video on their
mobile phone in the past 30 days. The survey is conducted nationally
and respondents are re-contacted based on the Mobile Insights
syndicated survey. Interviews were conducted during April-June 2012.
Nielsen Customer Value Metrics:
A bill-scraping platform that measures actual mobile charges and
usage by passively collecting information from online bills. The sample
consists of 30,000+ opt-in panelists and 65,000+ line-level bills each
month using advanced e-bill scraping technology. The sample consists
of postpaid, non-corporate liable consumers that belong to the top 4
carriers (AT&T, Verizon, Sprint and T-Mobile). Nielsen Customer Value
Metrics data cited in this publication was collected during April-June
2012.
Nielsen Smartphone Analytics
Nielsen’s on-device software is installed with permission on panelist
Android and iOS smartphones. Mobile app and web usage are
electronically measured through this fully opted-in panel. There are
~5,000 panelists ages 18+ that participate in the panel nationally.
Nielsen Smartphone Analytics data cited in this publication was
collected in June 2012.
39The Mobile Consumer: A Global Snapshot
About Nielsen
Nielsen Holdings N.V. (NYSE: NLSN) is a global information and
measurement company with leading market positions in marketing
and consumer information, television and other media measurement,
online intelligence, mobile measurement, trade shows and related
properties. Nielsen has a presence in approximately 100 countries, with
headquarters in New York, USA and Diemen, the Netherlands.
For more information, visit www.nielsen.com.
Copyright © 2013 The Nielsen Company. All rights reserved. Nielsen and
the Nielsen logo are trademarks or registered trademarks of CZT/ACN
Trademarks, L.L.C. Other product and service names are trademarks or
registered trademarks of their respective companies. 13/5993
40 The Mobile Consumer: A Global Snapshot

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Nielsen Research: Mobile consumer report 2013

  • 2. 2 The Mobile Consumer: A Global Snapshot
  • 3. MobileThe Next Media Powerhouse When the first call was placed on a handheld mobile phone in 1973, the prototype device used was capable of less than 30 minutes of battery life and took 10 hours to re-charge. Fast-forward some 40 years later and mobile device ownership has reached critical mass around the world. Today, these devices serve as the primary communications and media vehicles for many and play an increasingly important role in the daily lives of consumers in both developed and high-growth economies. To better understand today’s mobile world, we’ve selected data from the following countries – Australia, Brazil, China, India, Italy, South Korea, Russia, Turkey, the United Kingdom, and the United States – for an in- depth look at mobile consumers and how they use their devices around the globe. 3The Mobile Consumer: A Global Snapshot
  • 4. 4 Copyright © 2013 The Nielsen Company Device Penetration and User Demographics Smartphone owners may be the majority of mobile users in countries like the U.S. and U.K., but the trusty feature phone (devices with no touchscreen or QWERTY keypad that operate without an advanced operating system) continues to be the mobile device of choice in places like India, Brazil and Russia where the network infrastructure required for smartphones and next generation mobile devices has yet to appear outside of large, urban centers. In general, younger consumers around the globe are more likely to embrace smartphone devices. It can be expected that their interest will help drive smartphone adoption as they age and make up a greater percentage of the consumer base. The increased functionality smartphones offer also means increased data and bandwidth usage, which comes at a price. While consumers in countries with higher smartphone ownership, like South Korea, the U.K. and the U.S. seem resigned to pay a fixed price for an unlimited or tiered data plan, consumers in countries with fewer smartphone owners and less of the 3G or 4G infrastructure in place are more likely to rely on pay- as-you-go data options or use WiFi. Consumer Smartphone Habits Around the World With operating systems and device capabilities that provide consumers more access to content and multimedia features, smartphones are transforming mobile habits in markets around the world. Games and social networking apps are generally the most popular across the countries selected. Mobile Shopping Mobile shopping via smartphone is still in its infancy in many countries around the world. Among the countries selected for this report, mobile wallet or NFC usage is still gaining traction with consumers; only the U.S. had a majority of smartphone users who use a shopping or retail app at least once a month. But smartphone users in a variety of countries are using their mobile devices to browse, if not purchase, products, conduct price comparisons and read product reviews.
  • 5. 5The Mobile Consumer: A Global Snapshot Mobile Video A clear global preference for how to view mobile video content has yet to emerge. Mobile web and apps are the most likely choices for most smartphone users, with downloading video clips seeming to be a less popular method for most. While generally not considered a replacement for traditional TV viewing, mobile video is providing consumers with more opportunities to engage with content at any time, anywhere. The majority of smartphone consumers said they don’t feel as though mobile video viewing has any impact on their normal TV habits. The greatest impact of mobile viewing appears to be in high-growth economies. For example, roughly one-third of Chinese smartphone users surveyed online said they have increased their traditional TV viewing habits, while 28 percent of Indian users believe they watch less traditional TV because of mobile viewing. Mobile Advertising With the dramatic growth in mobile usage around the world, content providers and other publishers are increasingly seeking out new ways to create value for their content, and brands and advertisers are looking for more opportunities to get their messages in front of the right audience. In all countries except India, smartphone owners are most likely to receive mobile ads about once a day. Indian smartphone owners receive mobile ads less frequently, with 70 percent seeing them about once a week or less. In general, smartphone owners in developed markets are the least likely to engage with mobile ads, while smartphone owners in high-growth economies are more likely to engage. About this Report Nielsen’s 2013 Mobile Consumer Report pulls together findings from surveys, custom and syndicated research conducted around the world in 2012. Data collection methodologies and geographic representations vary by country. Countries where data collection was conducted in person or on the phone include India and Turkey. For Brazil, data collection was conducted online, except for mobile and smartphone penetration figures which were collected by phone. The following pages contain a snapshot of the differences and similarities among mobile consumers around the world and offer a glimpse of the early demographic and behavior trends associated with new mobile devices in emerging markets. Representing just some of Nielsen’s mobile capabilities, these insights provide a better understanding of both the challenges and opportunities that exist as the mobile landscape continues to evolve.
  • 6. 6 Copyright © 2013 The Nielsen Company WHO, WHAT, & WHERE? Mobile devices have reached critical mass, with a majority of consumers in both developed and high-growth economies now owning a mobile phone as of the first half of 2012. Even so, there are still notable differences in the types of mobile devices owned. For example, in China and India—the largest of the high-growth markets—consumers are at opposite ends of the mobile ownership spectrum: two-thirds of Chinese mobile subscribers surveyed online own a smartphone, compared to only 10 percent in India where feature phones are the overwhelming majority (80 percent penetration). South Korea, home to popular phone manufacturer Samsung, leads in both overall mobile ownership (99 percent) and smartphone ownership (67 percent). Among developed markets, smartphone ownership is lowest in the U.S. based on data collected during the first two quarters of 2012, but has steadily increased over the last few years, reaching 61 percent by December 2012. Brazilian and Turkish mobile subscribers are the most likely to own multimedia phones, which have similar capabilities as smartphones, but without an advanced level operating system, such as Android or iOS.
  • 7. 7The Mobile Consumer: A Global Snapshot How many of us use a mobile phone? Among Consumers Ages 16+ Sources: Nielsen Global Smartphone Insights, first half of 2012; Nielsen Mobile Insights, 2012 Note: Total mobile penetration not available for Turkey. AUSTRALIA BRAZIL CHINA INDIA ITALY RUSSIA SOUTH KOREA TURKEY UNITED KINGDOM UNITED STATES AUSTRALIA BRAZIL CHINA INDIA ITALY RUSSIA SOUTH KOREA TURKEY UNITED KINGDOM UNITED STATES 86% - AUSTRALIA84% - BRAZIL 89% - CHINA 81% - INDIA 97% - ITALY 98% - RUSSIA99% - SOUTH KO R EA 97% - UNITED K INGDOM 94% - UNITE D STATES
  • 8. 8 Copyright © 2013 The Nielsen Company What types of devices do we use? Smartphone includes devices with and without touchscreens Multimedia Phone touchscreen and/or QWERTY keypad, but without an advanced operating system Feature Phones no touchscreen, QWERTY keypad, or advanced operating system
  • 9. 9The Mobile Consumer: A Global Snapshot What types of devices do we use? Sources: Nielsen Global Smartphone Insights, first half of 2012; Nielsen Mobile Insights, 2012 Reported percentages for U.S. are based on Q2 2012 data. AUSTRALIA BRAZIL CHINA INDIA ITALY RUSSIA SOUTH KOREA TURKEY UNITED KINGDOM UNITED STATES SMARTPHONE MULTIMEDIA PH65% 36% 66% 10% 62% 37% 67% 19% 61% 53% 4% 11%11% 10% 20% 9% 9% MULTIMEDIA PHONE FEATURE PHON 4% 21% 9% 9% 11%11% 10% 20% 9% 9% 31% 27% 51% 23% 61% 30% 38% LTIMEDIA PHONE FEATURE PHONE 4% 21% 9% 9% 11%11% 9% 31% 44% 25% 80%27% 51% 23% 61% 30% 38%
  • 10. 10 Copyright © 2013 The Nielsen Company Who are mobile consumers? There are differences in the device penetration rates between men and women among all countries, with China and Brazil showing the largest gender divide among smartphone owners (17 and 16 percentage points, respectively, skewing male). In general, smartphone owners globally tend to skew male (except for Australia) and feature phone owners tend to skew female. Younger users are more likely to own a smartphone and older users are more likely to own a feature phone, which makes sense since feature phones are more established in the marketplace. Though there are some exceptions – in Italy consumers have higher smartphone ownership among users ages 35-64, whereas in India feature phones have far more penetration than smartphones across all age segments – the broader trend suggests that smartphone adoption will likely continue to rise as younger consumers age. AUSTRALIA BRAZIL CHINA INDIA ITALY RUSSIA SOUTH KOREA TURKEY UNITED KINGDOM UNITED STATES
  • 11. 11The Mobile Consumer: A Global Snapshot MALE FEMALE AGES 16-24 AGES 25-34 AGES 35-44 AGES 45-64 68% 65% 86% 86% 66% 49% 20% 25% 8% 7% 21% 38% SMARTPHONEFEATURE PHONE MALE FEMALE AGES 16-24 AGES 25-34 AGES 35-44 AGES 45-64 MALE FEMALE AGES 16-24 AGES 25-34 AGES 35-44 AGES 45-64 MALE FEMALE AGES 16-24 AGES 25-34 AGES 35-44 AGES 45-64 49% 67% 54% 72% 78% 65% 44% 66% 38% 26% 34% 19% 16% 26% 46% 25% MALE FEMALE AGES 16-24 AGES 25-34 AGES 35-44 AGES 45-64 MALE FEMALE AGES 16-24 AGES 25-34 AGES 35-44 AGES 45-64 MALE FEMALE AGES 16-24 AGES 25-34 AGES 35-44 AGES 45-64 44% 66% 57% 59% 72% 70% 54% 55% 46% 25% 29% 20% 16% 20% 38% 38% MALE FEMALE AGES 16-24 AGES 25-34 AGES 35-44 AGES 45-64 MALE FEMALE AGES 16-24 AGES 25-34 AGES 35-44 AGES 45-64 54% 55% 52% 66% 73% 64% 45% 38% 38% 37% 21% 19% 28% 48% MALE FEMALE AGES 16-24 AGES 25-34 AGES 35-44 AGES 45-64 MALE FEMALE AGES 16-24 AGES 25-34 AGES 35-44 AGES 45-64 45% 74% 57% 82% 75% 63% 51% 48% 18% 34% 14% 19% 29% 34% MALE FEMALE AGES 16-24 AGES 25-34 AGES 35-44 AGES 45-64 MALE FEMALE AGES 16-24 AGES 25-34 AGES 35-44 AGES 45-64 51% 64% 67% 77% 76% 69% 51% 34% 33% 29% 19% 21% 28% 44% MALE FEMALE AGES 16-24 AGES 25-34 AGES 35-44 AGES 45-64 MALE FEMALE AGES 16-24 AGES 25-34 AGES 35-44 AGES 45-64 51% 43% 27% 41% 40% 37% 22% 44% 38% 50% 37% 42% 44% 54% MALE FEMALE AGES 16-24 AGES 25-34 AGES 35-44 AGES 45-64 MALE FEMALE AGES 16-24 AGES 25-34 AGES 35-44 AGES 45-64 MALE FEMALE AGES 16-24 AGES 25-34 AGES 35-44 AGES 45-64 22% 13% 7% 14% 12% 9% 6% 44% 54% 76% 85% 70% 80% 86% 87% 49% MALE FEMALE AGES 16-24 AGES 25-34 AGES 35-44 AGES 45-64 MALE FEMALE AGES 16-24 AGES 25-34 AGES 35-44 AGES 45-64 MALE FEMALE AGES 16-24 AGES 25-34 AGES 35-44 AGES 45-64 6% 44% 31% 49% 43% 38% 27% 21% 87% 49% 54% 38% 41% 53% 64% 59% MALE FEMALE AGES 16-24 AGES 25-34 AGES 35-44 AGES 45-64 MALE FEMALE AGES 16-24 AGES 25-34 AGES 35-44 AGES 45-64 27% 21% 17% 30% 24% 16% 9% 64% 59% 62% 46% 53% 63% 78% SMARTPHONEFEATURE PHONE Sources: Nielsen Global Smartphone Insights, first half of 2012; Nielsen Mobile Insights, 2012
  • 12. 12 Copyright © 2013 The Nielsen Company HOW MANY MOBILE DEVICES DO WE OWN? As mobile technology plays an increasingly important role in both our personal and professional lives around the world, some consumers are relying on multiple mobile devices to stay connected. More than half of Russian mobile subscribers (51 percent) own two or more mobile devices.
  • 13. 13The Mobile Consumer: A Global Snapshot HOW MANY MOBILE DEVICES DO WE OWN? 51% RUSSIA 7% TURKEY 16% SOUTH KOREA 16% UNITED KINGDOM 35% ITALY 17% UNITED STATES 36% CHINA 20% AUSTRALIA 48% BRAZIL 11% INDIA OWN ONE MOBILE PHONEOWN MULTIPLE MOBILE PHONES Sources: Nielsen Global Smartphone Insights, first half of 2012; Nielsen Mobile Insights, 2012
  • 14. 14 Copyright © 2013 The Nielsen Company How much does mobile service cost and who has a data plan? The cost of a data plan can be a major factor when choosing both a mobile provider and the device itself. Smartphones, with added features and functionality, often require more data. In some countries, like India and Russia where the median smartphone bill is significantly higher than that of all mobile users and feature phones have a higher penetration, consumers are opting for more flexible, less expensive options, such as “pay-as-you-go” data pricing, or taking advantage of WiFi connectivity. ITALY AVG MONTHLY BILL SMART PHONE USERS HAVE A DATA PLAN? 1 € 22 CHINA 77% AVG MONTHLY BILL SMART PHONE USERS ALL MOBILE PHONE USERS HAVE A DATA PLAN? 1 ¥ 100 ¥ 100 AUSTRALIA 81% AVG MONTHLY BILL SMART PHONE USERS ALL MOBILE PHONE USERS HAVE A DATA PLAN? 1 AUD$ 50 AUD$ 44 BRAZIL 43% AVG MONTHLY BILL SMART PHONE USERS ALL MOBILE PHONE USERS HAVE A DATA PLAN? 1 R$ 50 R$ 49 INDIA 57% AVG MONTHLY BILL SMART PHONE USERS ALL MOBILE PHONE USERS HAVE A DATA PLAN? 1 499 300 RUSSIA AVG MONTHLY BILL SMART PHONE HAVE A DATA PLAN? 1 РУБ 500
  • 15. 15The Mobile Consumer: A Global Snapshot SOUTH KOREA 89% AVG MONTHLY BILL SMART PHONE USERS ALL MOBILE PHONE USERS HAVE A DATA PLAN? 1 55000 50000 UNITED KINGDOM 85% AVG MONTHLY BILL SMART PHONE USERS ALL MOBILE PHONE USERS HAVE A DATA PLAN? 1 £ 25 £ 20 ITALY 57% AVG MONTHLY BILL SMART PHONE USERS ALL MOBILE PHONE USERS HAVE A DATA PLAN? 1 € 22 € 20 UNITED STATES 96% AVG MONTHLY BILL SMART PHONE USERS ALL MOBILE PHONE USERS HAVE A DATA PLAN? 1 $ 93 $ 66 CHINA 77% AVG MONTHLY BILL SMART PHONE USERS ALL MOBILE PHONE USERS HAVE A DATA PLAN? 1 ¥ 100 ¥ 100 PHONE USERS PHONE USERS INDIA 57% AVG MONTHLY BILL SMART PHONE USERS ALL MOBILE PHONE USERS HAVE A DATA PLAN? 1 499 300 RUSSIA 43% AVG MONTHLY BILL SMART PHONE USERS ALL MOBILE PHONE USERS HAVE A DATA PLAN? 1 РУБ 500 РУБ 400 TURKEY 49% AVG MONTHLY BILL SMART PHONE USERS ALL MOBILE PHONE USERS HAVE A DATA PLAN? 1 30 N/A How much does mobile service cost? 1 Data plan percentages for all countries are based on smartphone users only. Sources: Nielsen Global Smartphone Insights, first half of 2012; Nielsen Mobile Insights, 2012 Do We Pre-Pay or Sign a Contract? The majority of mobile subscribers in India seemingly prefer pre-paid service to a fixed contract. In all countries, except Russia and South Korea, mobile subscribers tend to use a pre-paid service on non-smartphone devices.
  • 16. 16 Copyright © 2013 The Nielsen Company How do we decide which mobile device to buy? Consumers around the world are collectively embracing mobile devices and the criteria they use to determine which device to buy vary from country to country. Getting good value for the money spent on a device matters more to consumers responsible for purchase decisions in the U.S., U.K., Italy and China. Russian consumers say they care more about “stylish design” when deciding which mobile device to purchase, while Chinese consumers are more concerned with having a wide choice of applications to use on their device.
  • 17. 17The Mobile Consumer: A Global Snapshot TOP SELECTION CRITERIA FOR BUYING MOBILE DEVICES Stylish design Good operating system Good value for money Easy to use Wide choice of applications AUSTRALIA BRAZIL CHINA INDIA ITALY RUSSIA SOUTH KOREA TURKEY UNITED KINGDOM UNITED STATES Sources: Nielsen Global Smartphone Insights, first half of 2012; Nielsen Mobile Insights, 2012 14% 22% 17% 17% 23% 14% 15% 19% 16% 7% 20% 16% 25% 13% 22% 28% 20% 21% 28% 30% 25% 16% 13% 31% 12% 14% 22% 25% 19% 10% 15% 15% 21% 8% 15% 17% 15% 7% 16% 2% 11% 24% 21% 9% 15% 23% 13% 16% 15% 8%
  • 18. 18 Copyright © 2013 The Nielsen Company Where do we buy mobile devices? 46%OF SOUTH KOREAN MOBILE USERS PURCHASED THEIR DEVICE AT A MOBILE OPERATOR/ CARRIER RETAIL STORE 49%OF RUSSIAN MOBILE USERS PURCHASED THEIR DEVICE AT A MAJOR ELECTRONICS OR MEDIA RETAIL STORE 37%OF MOBILE USERS IN THE U.K. PURCHASED THEIR MOBILE DEVICE ONLINE 15%OF CHINESE MOBILE USERS BOUGHT THEIR DEVICE DIRECT FROM THE MANUFACTURER. Sources: Nielsen Global Smartphone Insights, first half of 2012; Nielsen Mobile Insights, 2012 among those who purchased their own device in the past 6 months.
  • 19. 19The Mobile Consumer: A Global Snapshot What do we do with OUR smartphones? Even with operating systems that offer consumers high-speed connections, built-in multimedia features and access to a multitude of apps, text messaging is still one of the most popular mobile activities among smartphone owners in all countries. South Korean smartphone owners are generally the most active when using their smartphone for multimedia or commerce activities such as web browsing and online banking, and Brazilians are the heaviest users of social media on their smartphones. Among all U.S. mobile post-paid/contract users Source: Nielsen Customer Value Metrics, 2012 164.5 Average number of calls sent/received per month 644.1 Average voice minutes used per month 764.2 Average number of text messages sent/received per month
  • 20. 20 Copyright © 2013 The Nielsen Company What do we do with OUR smartphones? 1 TEXT MESSAGING / SMS APPLICATIONS EMAIL SOCIAL NETWORKING INSTANT MESSAGING STREAMING ONLINE MUSIC WEB BROWSING MOBILE SHOPPING VIDEO / MOBILE TV 94% 85% 84% 45% 89% 95% 93% 78% 92% 86% 55% 66% 58% 17% 51%55% 52% 33% 68% 75% 33% 57% 67% 15% 35%34% 70% 50% 37% 28% 58% 75% 62% 26% 47% 59% 55% 69% 63% 63% 21% 39% 59% 11% 26% 41% 40% 22% 20% 38% 19% 43% 39% 8% 17% 36% 44% 9% 19% 28% 59% 74% 71% 13% 49% 64% 81% 38% 56% 62% 60% 69% 75% 15% 37% 68% 80% 37% 66% 82% 25% 17% 43% 7% 15%17% 43% 3% 26% 30% AUSTRALIA BRAZIL CHINA INDIA ITALY RUSSIA SOUTH KOREA TURKEY UNITED KINGDOM UNITED STATES
  • 21. 21The Mobile Consumer: A Global Snapshot How do smartphones impact shopping? Across the board, top smartphone shopping activities include browsing products, price comparison and reading product reviews. Smartphone owners in the U.S. are the most likely to use their device for in-store price comparison, online coupons and purchasing products. 1 Activities performed among smartphone users within the past 30 Days Sources: Nielsen Global Smartphone Insights, first half of 2012; Nielsen Mobile Insights, 2012 BARCODE OR QR SCANNING MOBILE BANKING LOCATION-BASED SERVICES/GPS NFC/MOBILE WALLET 40% 28% 42% 7% 22% 33% 51% 4% 28% 38% 39% 56% 52% 8% 42%46% 59% 10% 34% 48% 14% 22% 30% N/A 14%12% 38% 2% 18% 24% 4% 11% 20% N/A 3% 11% 15% 1% 4% 3%
  • 22. 22 Copyright © 2013 The Nielsen Company Which apps do we use? Apps continue to increase in popularity. Chinese and American smartphone owners are the heaviest app users overall, with games being the most used type of app in more than half of the selected countries (China, Australia, Italy and Brazil). Social networking app usage is strongest in the U.S., with 85 percent of American smartphone owners as regular users. Smartphone owners in India and Turkey are the least likely to regularly use all categories of apps, but the most popular tend to be more entertainment driven, like social networking and games. AUSTRALIA BRAZIL CHINA INDIA ITALY RUSSIA SOUTH KOREA TURKEY UNITED KINGDOM UNITED STATES
  • 23. 23The Mobile Consumer: A Global Snapshot WONDERING ABOUT MOBILE WEB USAGE? Facebook, Google, YouTube, Twitter and eBay consistently rank in the top 10 sites among mobile web users around the world. 1 Types of apps used regularly among smartphone app users Sources: Nielsen Global Smartphone Insights, first half of 2012; Nielsen Mobile Insights, 2012, US Nielsen Smartphone Analytics 53% 68% 70% 39% 52%60% 61% 32% 54% 61% 50% 67% 60% 29% 47% 53% 49% 49% 58% 85% 19% 49% 56% 29% 22% 42% 36% 14% 24% 65% 25% 45% 55% 13% 33%39% 54% 10% 38% 38% 45% 51% 63% 14% 46%52% 61% 5% 45% 84% 46% 37% 62% 10% 39% 48% 62% 9% 43% 48% 32% 36% 48% 14% 17% 31% 47% 6% 26% 53% 21% 26% 44% 11% 17%18% 40% 4% 28% 53% 14% 24% 40% 11% 14% 53% 1% 14% 74% GAMES BANKING/FINANCE SOCIAL NETWORKING NEWS VIDEO/MOVIES MAPS/NAVIGATION/SEARCH SHOPPING/RETAIL PRODUCTIVITY WEATHER 11% WhICH APPS DO WE USe? 1
  • 24. 24 Copyright © 2013 The Nielsen Company How do we watch mobile video? Smartphones are a popular device for watching video, despite the smaller screen size. In most countries, mobile web is the most popular means of accessing mobile video, while smartphone owners in the U.K. and South Korea are more likely to watch mobile video using an app. In the U.S., smartphone owners are equally likely to watch video via mobile internet and apps (72 percent), and Indian smartphone owners are the most likely to view downloaded video clips (57 percent).
  • 25. 25The Mobile Consumer: A Global Snapshot APPLICATIONS 22MINUTES 39 SECONDS per visitor 74% 22MINUTES 39 SECONDS per visitor 39%22MINUTES 39 SECONDS per visitor 55% 22MINUTES 39 SECONDS per visitor 2%CHINA 60% 57%33% 2%INDIA 60% 37%46% 7%AUSTRALIA 68% 30%50% 3%ITALY 22MINUTES 39 SECONDS per visitor 46% 22MINUTES 39 SECONDS per visitor 19%22MINUTES 39 SECONDS per visitor 52% 22MINUTES 39 SECONDS per visitor 5%SOUTH KOREA 72% 42%72% 1%UNITED STATES 64% 38%49% 3%BRAZIL 55% 23%59% 5%UNITED KINGDOM OTHER 22MINUTES 39 SECONDS per visitor 60% 22MINUTES 39 SECONDS per visitor 35%22MINUTES 39 SECONDS per visitor 35% 22MINUTES 39 SECONDS per visitor 9%RUSSIA How do we watch mobile video? MOBILE WEB DOWNLOAD CLIPS OTHER Source: Nielsen Smartphone Insights, first half of 2012; Nielsen Mobile Video Report
  • 26. 26 Copyright © 2013 The Nielsen Company How often do we watch mobile video on smartphones? Chinese smartphone owners are the heaviest users of mobile video, as 17 percent access more than three times a day. Mobile video viewing is fairly infrequent among the developed markets, as a third of smartphone users in the U.K., Australia and Italy access less than once a week. American smartphone owners are the exception, leading all countries in daily mobile video usage (31 percent use at least once per day).
  • 27. 27The Mobile Consumer: A Global Snapshot >3 TIMES/DAY 2-3 TIMES/DAY ONCE/DAY SEVERAL TIMES/WEEK ONCE/WEEK < ONCE/WEEK UNITED KINGDOM 5% 9% 16% 16% 33% 21% CHINA 7% 17% 20% 17% 34% 6% RUSSIA 6% 6% 11% 22% 42% 13% AUSTRALIA 7% 8% 18% 20% 33% 14% INDIA 2% 1% 11% 33% 34% 18% ITALY 8% 7% 12% 28% 34% 11% BRAZIL 15% 12% 18% 16% 18% 22% UNITED STATES 2% 2% 7% 31% 42% 16% SOUTH KOREA 18% 4% 7% 15% 14% 42% FREQUENCY OF ACCESING MOBILE VIDEO Source: Nielsen Smartphone Insights, first half of 2012; and Nielsen Mobile Video Report among all mobile users who have watched video on their phone in the past 30 days
  • 28. 28 Copyright © 2013 The Nielsen Company HOW DOES watching MOBILE VIDEO IMPACT TV VIEWING? While mobile video viewing is not considered a replacement for other TV viewing, it does provide consumers around the world with more opportunities to view content, regardless of their location. The majority of smartphone owners surveyed in all selected countries say their viewing habits have been unaffected by mobile video usage and they still watch the same amount of traditional TV. Smartphone owners in high-growth economies reported the most drastic impact: nearly a third of Chinese smartphone owners surveyed say they now watch more traditional TV, while 28 percent of smartphone users in India say they felt their traditional TV viewing decreased.
  • 29. 29The Mobile Consumer: A Global Snapshot TRADITIONAL TV VIEWING INCREASED TRADITIONAL TV VIEWING STAYED THE SAME TRADITIONAL TV VIEWING DECREASED AUSTRALIA 13% 15% 72% ITALY 16% 68% 16% UNITED STATES 9% 8% 83% UNITED KINGDOM 19% 5% 76% CHINA 7% 32% 46% 23% RUSSIA 7% 11% 82% INDIA 25% 28% 47% BRAZIL 26% 52% 22% SOUTH KOREA 21% 15% 65% Impact of Mobile Video on Television Viewing Source: Nielsen Smartphone Insights, first half of 2012; and Nielsen Mobile Video Report, US data source is the Connected Device Report, 2012.
  • 30. 30 Copyright © 2013 The Nielsen Company 30% 32% 38% 4% 19% 47% 7% 27% 24% 25% 36% 35% 13% 20% 32% 45% 9% 19% 27% APPLICATIONS MOBILE INTERNET 22% WHAT TYPE OF MOBILE ADVERTISING DO SMARTPHONE USERS RECEIVE? With the dramatic growth in mobile usage around the world, content providers and publishers are increasingly seeking out new ways to create value for their content, and brands and advertisers are looking for more opportunities to get their messages in front of the right audience. Smartphone owners in India and Turkey are the least likely to receive or see any ads on their device. With the exception of the U.S., in developed markets, smartphone owners are most likely to receive mobile ads via apps. Russian smartphone owners are the most likely to use their phone for texting (95 percent), so it’s no surprise that text messages are the most common method for receiving mobile ads. Chinese smartphone owners say they receive the most mobile ads, topping all countries in ads received via online games, mobile video/TV, streaming radio and location-based services. AUSTRALIA BRAZIL CHINA INDIA ITALY RUSSIA SOUTH KOREA TURKEY UNITED KINGDOM UNITED STATES
  • 31. 31The Mobile Consumer: A Global Snapshot Sources: Nielsen Global Smartphone Insights, first half of 2012; Nielsen Mobile Insights, 2012 15% 38% 28% 18% 22% 34% 27% 22% 13% 17% 8% 19% 27% 7% 8%9% 14% 6% 8% 26% 18% 28% 32% 8% 14%17% 25% 8% 12% 25% 7% 17% 19% 3% 9%10% 17% 2% 6% 10% 9% 19% 30% 6% 7%12% 18% 6% 11% 17% 51% 20% 67% 48% 35% 19% 68% 53% N/A NO ADS WATCHING VIDEO/ MOBILE TV DID NOT SEE ADVERTISING WHILE USING PHONE LOCATION-BASED SERVICES/GPS STREAMING ONLINE MUSIC/RADIO TEXT MESSAGE/SMS ONLINE GAMES 16%
  • 32. 32 Copyright © 2013 The Nielsen Company HOW OFTEN DO WE RECEIVE MOBILE ADS ON OUR PHONES? In all countries except India, smartphone owners are most likely to receive mobile ads about once a day. Indian smartphone owners receive mobile ads less frequently, with 39 percent seeing them about once a week.
  • 33. 33The Mobile Consumer: A Global Snapshot How often do we receive mobile ads on our phones? AT LEAST ONCE A DAY WEEKLY MONTHLY LESS THAN ONCE PER MONTH AUSTRALIA BRAZIL CHINA INDIA ITALY SOUTH KOREA RUSSIA TURKEY UNITED KINGDOM UNITED STATES 57% 25% 8% 9% 62% 26% 5% 7% 65% 26% 5% 4% 30% 39% 15% 16% 53% 25% 8% 13% 78% 16% 4% 1% 55% 27% 10% 8% 74% 16% 6% 4% 58% 29% 8% 4% 57% 24% 10% 8% Sources: Nielsen Global Smartphone Insights, first half of 2012; Nielsen Mobile Insights, 2012 AMONG smartphone owners who have received ads
  • 34. 34 Copyright © 2013 The Nielsen Company HOW DO SMARTPHONE USERS FEEL ABOUT MOBILE ADVERTISING? In general, smartphone owners in developed markets are the least likely to engage with mobile ads, while smartphone owners in high- growth economies are more likely. For instance, Indian smartphone owners are among the least likely to receive ads on their smartphone, but don’t seem to mind the ones they do see and are the most likely among smartphone users in all countries to engage with ads. Indian smartphone owners are also more likely to be comfortable providing some kind of personal information if it means being served an ad that is more tailored to them and their interests. Source: Nielsen Smartphone Insights, first half of 2012 Ad Clickers 53 percent of Chinese smartphone owners say “sometimes” they click on mobile ads they’ve viewed. An additional 4 percent say they “always look at the ad and sometimes click on it”. Ad Intrigued 36 percent of Russian smartphone owners looked online for more information on an advertised product. AD TOLERANT Smartphone owners in India are the least likely to be annoyed with mobile ads.
  • 35. 35The Mobile Consumer: A Global Snapshot FEELINGS ABOUT MOBILE ADVERTISING 17% 38% 43% 54% 25% 29% 18% 35% 18% 20% 13% 31% 31% N/A 23% 24% 23% 28% 14% 52% 38% 50% 47% 54% 50% 39% 35% 34% 39% 50% 24% 44% 39% N/A 26% 35% 39% 37% 53% 26% 33% 54% 45% 54% 34% 31% 18% 36% 30% 36% 15% 41% 38% 52% 27% 24% 24% 33% 15% 21% I am more likely to click on ads that are simple text ads I am more likely to click on ads that incorporate multimedia elements I am OK with providing personal information in order to receive custom advertisement which match my interests I am OK with advertising if it means that I can access content for free I am OK with ads which contain geographically relevant information based on where I am at a given time I am more likely to click on an ad that does not take me outside of the application to another website AUSTRALIA BRAZIL CHINA INDIA ITALY RUSSIA SOUTH KOREA TURKEY UNITED KINGDOM UNITED STATES Sources: Nielsen Global Smartphone Insights, first half of 2012; Nielsen Mobile Insights, 2012
  • 36. 36 Copyright © 2013 The Nielsen Company METHODOLOGIES Global Smartphone Insights Methodology Australia Online interviews conducted nationally. Respondents were between the ages of 16 and 64. The incidence module interviewed a total of 1,158 random contacts. Detailed interviews were completed with 1,682 mobile users, 1,063 of which were smartphone users and 619 of which were non-smartphone users. Interviews were conducted during February 2012. Brazil The incidence module was conducted over the phone while the detailed module was conducted online nationally. Respondents were between the ages of 16 and 64. The incidence module interviewed a total of 986 random contacts. Detailed interviews were completed with 1,603 mobile users, 748 of which were smartphone users and 855 of which were non- smartphone users. Interviews were conducted during April-May 2012. China Online interviews conducted in urban areas. Sample was sourced from the following cities: Shanghai, Nanjing, Hangzhou, Guangzhou, Shenzhen, Nanning, Beijing, Tianjin, Shijiazhuang, Chongqing, Chengdu, Kunming, Zhengzhou, Wuhan, Changsha, Shenyang, Changchun, Haerbin, Xian, Lanzhou, Xining. Respondents were between the ages of 16 and 64. The incidence module interviewed a total of 1,210 random contacts. Detailed interviews were completed with 2,477 mobile users, 1,639 of which were smartphone users and 838 of which were non-smartphone users. Interviews were conducted during February 2012. Due to the online-only methodology in China, which excludes a large portion of China’s rural population, smartphone penetration may skew high. India Face-to-face interviews conducted in 8 Indian cities (Mumbai, Delhi, Kolkata, Bangalore, Hyderabad, Ahmedabad, Pune, Lucknow). Respondents were between the ages of 16 and 64. The incidence module interviewed a total of 3,203 random contacts. The detail module of mobile users only interviewed a total of 3,067 mobile users, 1,593 of which were smartphone users and 1,474 of which were non-smartphone users. Interviews were conducted during March-April 2012.
  • 37. 37The Mobile Consumer: A Global Snapshot Italy Online interviews conducted nationally. Respondents were between the ages of 16 and 64. The incidence module interviewed a total of 1,062 random contacts. Detailed interviews were completed with 1,632 mobile users, 1,026 of which were smartphone users and 606 of which were non-smartphone users. Interviews were conducted during March 2012. South Korea Online interviews conducted nationally. Respondents were between the ages of 16 and 64. The incidence module interviewed a total of 1,041 random contacts. Detailed interviews were completed with 1,765 mobile users, 1,145 of which were smartphone users and 620 of which were non- smartphone users. Interviews were conducted during February 2012. Russia Online interviews conducted in 12 major metros. Respondents were between the ages of 16 and 64. The incidence module interviewed a total of 1,039 mobile users to determine the type of primary handset used. Detailed interviews were completed with 1,645 mobile users, 912 of which were smartphone users and 733 of which were non-smartphone users. Interviews were conducted during March-April 2012. Due to the online-only methodology in Russia, which excludes a large portion of Russia’s rural population, smartphone penetration may skew high. Turkey Face-to-face interviews conducted in large and medium metros. Respondents were between the ages of 16 and 64. The incidence module interviewed a total of 4,042 random contacts. Detailed interviews were completed with smartphone users only. The sample achieved was 776 Smartphone users. Interviews were conducted during April-May 2012. U.K. Online interviews conducted nationally. Respondents were between the ages of 16 and 64. The incidence module interviewed a total of 1,025 random contacts. Detailed interviews were completed with 1,607 mobile users, 995 of which were smartphone users and 612 of which were non- smartphone users. Interviews were conducted during March 2012.
  • 38. 38 Copyright © 2013 The Nielsen Company ADDITIONAL Methodology Nielsen Mobile Insights Online interviews conducted nationally among U.S. mobile users. Respondents were aged 13+. The incidence module interviewed a total of 84,565 random contacts. Detailed interviews were completed with 76,204 mobile users, 54,585 of which were able to identify their mobile phone. 28,103 respondents were smartphone users and 26,482 were non-smartphone users. Interviews were conducted during April-June 2012. Nielsen Mobile Video Report Online survey of 5,719 mobile users that had accessed video on their mobile phone in the past 30 days. The survey is conducted nationally and respondents are re-contacted based on the Mobile Insights syndicated survey. Interviews were conducted during April-June 2012. Nielsen Customer Value Metrics: A bill-scraping platform that measures actual mobile charges and usage by passively collecting information from online bills. The sample consists of 30,000+ opt-in panelists and 65,000+ line-level bills each month using advanced e-bill scraping technology. The sample consists of postpaid, non-corporate liable consumers that belong to the top 4 carriers (AT&T, Verizon, Sprint and T-Mobile). Nielsen Customer Value Metrics data cited in this publication was collected during April-June 2012. Nielsen Smartphone Analytics Nielsen’s on-device software is installed with permission on panelist Android and iOS smartphones. Mobile app and web usage are electronically measured through this fully opted-in panel. There are ~5,000 panelists ages 18+ that participate in the panel nationally. Nielsen Smartphone Analytics data cited in this publication was collected in June 2012.
  • 39. 39The Mobile Consumer: A Global Snapshot About Nielsen Nielsen Holdings N.V. (NYSE: NLSN) is a global information and measurement company with leading market positions in marketing and consumer information, television and other media measurement, online intelligence, mobile measurement, trade shows and related properties. Nielsen has a presence in approximately 100 countries, with headquarters in New York, USA and Diemen, the Netherlands. For more information, visit www.nielsen.com. Copyright © 2013 The Nielsen Company. All rights reserved. Nielsen and the Nielsen logo are trademarks or registered trademarks of CZT/ACN Trademarks, L.L.C. Other product and service names are trademarks or registered trademarks of their respective companies. 13/5993
  • 40. 40 The Mobile Consumer: A Global Snapshot