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Have you tried Mystery Shopping
at your Competition yet?
Individuals can be recruited to portray
customers, with the objective of analyzing
competitors’ quality of customer service
You can hire mystery shoppers through
TBRC to conduct audits and identify key
differences in competitors’ customer
experience strategies
Mystery shoppers visit the competitors’
stores pretending to be a customer and
make careful note of things they have been
asked to measure
TBRC then compiles and analyzes the data
gathered, for you to measure and improve
your own performance
www.thebusinessresearchcompany.com
+1 315 623 0293 info@tbrc.info
Get a clear idea of your
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let’s go mystery shopping!
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