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A3 Thinking for
Solving Complex Problems

and Evolutionary Change
Alexei Zheglov | November 2013
@az1
#lkce13
TO

Waterloo
The Limited WIP
Society of KWCG
…I know it’s been tough.
Listen, I can send you a good
Agile coach to moderate this
difficult sprint
retrospective…
The Agile Retrospective Trojan Horse
Three Incidents

Three RCA (root cause analysis)
reports
Three Incidents

Three RCA (root cause analysis)
reports
Really???
• Continuous improvement
• Respect for people
Unknown unknown

Incident
Known unknown
RCA
Known known
Unknown unknown

Incident
Known unknown
RCA
Known known
Who cares?
LeanMemes.com. Created by @Kaizeneer
Rediscover the Purpose

$$,$$$,$$$

“root ≠ customer purpose
cause” ≠ problem
incident
Is your System 2
talking to my System 1?
The Investigation Trail
The Processes and Improvement Methods
TRIBES
Tribal Security

Tribal Dimension 4:
Tribes act to secure their
self-preservation
if their security is under threat
Tribal Attributes

Tribal Attribute 11:
A strong tribe develops
it’s own unque language

Tribal Attribute 19:
A strong tribe celebrates
and cares for the skills,
tools and implements
required its prosperity

Find more at greatbossdeadboss.com
Create a Bigger Tribe
Shuttle
Diplomacy
Go and See
Shuttle Diplomacy
Bigger
Tribe
Problem as a Gap
Target and Theme

Downtime – what’s that?
Work with Existing Culture
…but we’ve got KPIs in
place already to
measure performance
of each department…

…but we’ve got metrics
already to calculate
SLA credits owed to
each client…
What Is Downtime?
Client 1 SLA
Client 2 SLA
Client 3 SLA

NOC KPI

We agreed on this temporary metric
to measure the closing gap
Strong Opening “Why”
DO
PLAN
STUDY

ACT
No jumping to
solutions
“If I had only one hour to
save the world, I would
spend 55 (59?) minutes
defining the problem and
only 5 minutes (1?) finding
the solution.”

attributed to Albert
Einstein
No jumping to problems!
A3
A3

A3

A3

A3 Thinking Meets The Improvement Kata
Vision

Establish the next
Target Condition –
how?

Challenge

A3
Target Condition
A3

What is a good
Challenge?

?
A3

Current
Condition

?

?

Grasp the current condition – how?
The Improvement Horizon
The Improvement Horizon
Even
Bigger
Tribe
How many
Countermeasures do
we really need?

Why are the Indicators
important?
Unordered

Ordered
Expert analysis-driven
Feedback-driven
DO
PLAN
STUDY

ACT
Hypothesis: Pursuing the Action Plan
to implement the Countermeasures
will solve the problem.

STUDY

the scientific test
Changing the Current
Condition Changes a Lot!
Action plan
Countermeasures
Analysis (5 whys)

Feasibility of
countermeasures
Target (date)

Problem (gap)
Current condition
Domain of Expert Analysis:
• Current condition?
• What is the problem?
• Target condition? Theme?
• Analysis (five whys)?
• Counter-measures?
• Action Plan? Indicators?
Domain of
Safe-to-Fail
Experiments:

An A3 filled in entirely by
expert analysis may be unsafe!
“…[a] partially completed A3 as the
basis for discussions. This is
tremendously powerful in
interdepartmental situations where
people may speak different lingo and
have different perspectives.”

Durward K. Sobek II
Art Smalley
Emergent
alignment

Expert
analysis

continually tested for fitness
The Fitness Test
A Method Without Methodology?

Bring your own boxes and arrows
Is A3 Thinking Like Water?
A3Thinker.com
http://www.slideshare.net/cperrone/a3-kaizen-heres-how
http://www.slideshare.net/HkanForss/stop-doing-retrospective-and-start-your-toyota-kata
Follow
•
•
•
•
•
•

Claudio Perrone
David J. Anderson
Stephen Parry
Håkan Forss
Yuval Yeret
Jabe Bloom
The End (of the Presentation)

Email: alex@leanatoz.com
LinkedIn: Alexei Zheglov
Twitter: @az1
Blog:
learningagileandlean.wordpress.com
Image Credits
•
•
•
•
•
•
•
•
•
•
•
•

Human evolution. http://commons.wikimedia.org/wiki/File:Human_evolution.svg (CC BY-SA 3.0)
Cynefin framework: http://en.wikipedia.org/wiki/File:Cynefin_framework_Feb_2011.jpeg (CC BY 2.0)
Battlestar Galactica http://www.moddb.com/groups/space-ship-addicts/images/battlestar-galactica-ships
(CC)
Greek temple pillars, source: http://www.flickr.com/photos/isawnyu/5456498539/ (CC BY 2.0)
Tribal ritual: http://www.flickr.com/photos/64749744@N00/8403452/ (CC)
Large Tribe: http://www.flickr.com/photos/75348994@N00/8519730788/ (CC)
Hunting spears: http://www.liveauctioneers.com/item/6348543 (CC)
Car in repair shop: http://relationshipmarketingalchemy.com/alfetta-18&page=3 (CC BY 2.0)
Flock of geese: http://www.freefoto.com/download/9910-12-2210/Sunset-With-Passing-Flock-Of-Geese
(CC BY-NC-ND 3.0)
Water flowing around a rock: http://commons.wikimedia.org/wiki/File:Rocks-Water-flowStream_ForestWander.JPG (CC)
Marine fitness test: http://en.wikipedia.org/wiki/United_States_Marine_Corps_Physical_Fitness_Test (CC)
All book covers: fair use

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