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Conflict Resolution over
Maintenance Issues
Date: 2023-03-17
Learning Objectives
• Understand common maintenance-related conflicts that arise
between landlords and tenants
• Learn the importance of addressing conflicts in a timely and effective
manner
• Learn strategies to effectively resolve conflicts related to maintenance
issues
• Practice conflict resolution skills in role-play scenarios
Introduction
• Overview
• Why it is important in Elite property management
Challenges
• Cleaning problems, plumbing problems, electrical problems, insect
problems, etc.
• Example: After a tenant uses a contractor provided by the company
to perform cleaning work, they are not satisfied with the results. The
tenant may refuse to pay and have a dispute with the contractor.
Approach to the solution
• Be patient and calm
• Use Conflict Resolution Model
Benefits of solving issues
• Improve relations between landlord and tenant
• Save costs
• Improving reputation
• Enhance your problem-solving skills
Reference
• Elite Property Management Services. (n.d.). https://elitepms.com/
• Katz, N., & McNulty, K. (1994) Communication and conflict resolution
skills. https://www.maxwell.syr.edu/docs/default-source/ektron-
files/conflict-resolution-nk.pdf?sfvrsn=4de5d71e_5

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Module2 PPT.pptx

  • 1. Conflict Resolution over Maintenance Issues Date: 2023-03-17
  • 2. Learning Objectives • Understand common maintenance-related conflicts that arise between landlords and tenants • Learn the importance of addressing conflicts in a timely and effective manner • Learn strategies to effectively resolve conflicts related to maintenance issues • Practice conflict resolution skills in role-play scenarios
  • 3. Introduction • Overview • Why it is important in Elite property management
  • 4. Challenges • Cleaning problems, plumbing problems, electrical problems, insect problems, etc. • Example: After a tenant uses a contractor provided by the company to perform cleaning work, they are not satisfied with the results. The tenant may refuse to pay and have a dispute with the contractor.
  • 5. Approach to the solution • Be patient and calm • Use Conflict Resolution Model
  • 6. Benefits of solving issues • Improve relations between landlord and tenant • Save costs • Improving reputation • Enhance your problem-solving skills
  • 7. Reference • Elite Property Management Services. (n.d.). https://elitepms.com/ • Katz, N., & McNulty, K. (1994) Communication and conflict resolution skills. https://www.maxwell.syr.edu/docs/default-source/ektron- files/conflict-resolution-nk.pdf?sfvrsn=4de5d71e_5

Editor's Notes

  1. 导致关系紧张,降低租户的满意度,降低公司的声誉。