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Mobile Testing
A field testing experience!
by Joel Oliveira
17-18 November 2017
St. Petersburg
About me…
2
From
Portugal…
3
World Travel Awards 2017
for Europe
Best Destination – Porto, Portugal
Best Cruise Port – Lisbon, Portugal
Best Beach Destination – Algarve,
Portugal
Best Island Destination – Madeira,
Portugal
Best River Cruise Company – Douro
Azul (Portugal)
Best Tourist Development Project –
Passadiços do Paiva walkway (Portugal)
4
Developer
Evangelist
Manager
Technical
Project
Test
Tester
Manual
Automation
Functional
Non-functional
5
The context
6
My context?
7
The app?
Mobile app (iOS/Android)
Loyalty for fast food restaurants
… and some numbers (different countries – last 90 days)
8
The users!
Higher expectations
More demanding
Less patience
Direct feedback
More power
…
Not always reasonable!
9
The challenge?
New app version developed
… tested by internal QA team
… tested by crowdsourced testing team
… tested by non-professional tester in the field
New app version released
… dozens of bad reviews
… bad feedback was escalated
… requested to do field testing
10
The plan?
2 Weeks
Backpack with 8 mobile phones
Map covering 6 cities
~20 restaurants in London
~3 restaurants on the remaining cities
Test case defined included…
4 devices per restaurant
4 purchases per restaurant
11
Lessons learned?
12
Disclaimer
Environment & Context
… foreign country
… mobile app
… loyalty
… fast food restaurants
Field testing can be fun!
14
15
16
It’s just a mobile app…
17
Disclaimer
Do not apply to
… all apps
… all business areas
Lessons learned?
Mobile Testing strategy needs to include field testing…
… and sometimes crowdsourced testing is just not enough!
Real Devices
Real Environment
Real Users
Testers with Context
19
Lessons
Learned
?
Plan…
… time to commute
… optimize path
… time to report
… time to rest
Lessons
Learned
?
Test Cases…
… prepare test data
… study test steps
… steps for evidences
Lessons
Learned
?
Test Cases…
… prepare test data
… study test steps
… steps for evidences
Lessons
Learned
?
Execution…
… details are relevant
… something strange?
… some “smoke”?
… research for + details
Lessons
Learned
?
Get ready…
… power banks
… comfortable clothes
… all weather
… fast food all day
… walk extra steps
… explain what you do!
The issue?
25
What about the issue?
It was found on the first city
… after visiting the first 4 restaurants!
It was related with different captive portals.
A captive portal is a web page which is displayed to newly
connected users before they are granted broader access to
network resources.
Handling of bad network conditions was also improved.
26
https://www.linkedin.com/in/joeloliveira/
http://joel-oliveira.appspot.com/
oliveira.joel@outlook.com
skype:o_joel
@Joel_0liveira
Thank You!
Obrigado!
Cпасибо!
Questions?

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Mobile testing (field testing experience)

Editor's Notes

  1. Are you a tester? Then you know the famous "it works on my machine".But if you are a mobile tester, then you probably already heard that "it works on the emulator"! However, even when it works on your test lab devices or on your phone, does it works in the wild? Field testing is critical for the validation of any mobile application when it comes to connectivity, location or even devices and platforms. So, how to do it then? The most common solution is crowd-testing... But what to do if it passes on the crowd tests but it fails for your end users? Then the fun begins. You will need to go out and do the field testing yourself! Join this talk to share the lessons learned from a real field testing experience in a different country and with geographically distributed teams!
  2. 30% bigger 10 M > 2 M
  3. -8 San Diego/US Coimbra +4:30 Pune/India +7 Manila/Philippines