The document discusses the rise and significance of mobile devices, highlighting their rapid adoption and integration into daily life, with statistics showing that smartphone ownership in the U.S. has increased significantly. It also contrasts mobile web applications and native apps, focusing on considerations for developers, including accessibility, functionality, and cost. Finally, it emphasizes the importance of identifying goals and creating a software requirements specification (SRS) for successful app development.

1. TECHNOLOGY
Mobile Device
Computers
aren’t
just
for
the
desktop
anymore.
1

2. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Things
to
Know
Mobile
Trends
Engage
Now
App
Development
Example
SoDware
Requirements
Topics
for
Discussion
OVERVIEW
2
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY

3. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Terms
and
Defini2ons
3
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Smartphone:
A
cellular
telephone
with
built-­‐in
applicaIons
and
Internet.
!
Examples:
iPhone
5s,
Motorola
Droid
X,
Samsung
Galaxy
S4,
HTC
One,
Sony
Xperia
THINGS TO KNOW

4. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
4
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Tablet:
A
wireless,
portable
personal
computer
with
a
touch
screen
interface.
!
Examples:
iPad,
Kindle
Fire,
Samsung
Galaxy
Tab,
MicrosoF
Surface,
Google
Nexus
7
Terms
and
Defini2ons
THINGS TO KNOW

5. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
5
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Mobile
OS:
The
core
soDware
that
operates
a
mobile
device.
The
OS
provides
a
common
way
for
applicaIons
to
interface
with
mobile
device
hardware.
Terms
and
Defini2ons
THINGS TO KNOW

6. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
6
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Major
Mobile
OperaIng
Systems
Pla<orms
THINGS TO KNOW

7. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Mobile
OS
by
Market
Share
7
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
5%2%
52%
41%
iOS Android Windows Other
THINGS TO KNOW

8. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
8
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Mobile
App:
SoDware
downloaded
and
installed
directly
on
a
mobile
device.
Terms
and
Defini2ons
THINGS TO KNOW

9. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
9
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Mobile
Website:
Web
site
designed
for
and
delivered
through
a
mobile
browser
such
as
Safari,
Chrome,
or
the
Android
browser.
Terms
and
Defini2ons
THINGS TO KNOW

10. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
The
Rise
of
Mobile
Devices
MOBILE TRENDS
10
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Mobile
technology
has
risen
FASTER
than
ANY
other
technology
in
recorded
history.

11. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
The
Rise
of
Mobile
Devices
MOBILE TRENDS
11
Mobile
device
adopIon
is
growing
8
TIMES
FASTER
Than
internet
adopIon
did
in
the
1990s
and
early
2000s.
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY

12. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
The
Rise
of
Mobile
Devices
MOBILE TRENDS
12
SmartPhones
have
integrated
into
our
lives
faster
than
any
technology
in
history.
Ownership
has
grown
by
71.1%
year
over
year.
!
61%
of
Americans
now
own
smartphones.
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY

13. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
US
Smart
Phone
Adop2on
MOBILE TRENDS
13
0%
25%
50%
75%
100%
2011 2012 2013 2014 2015 2016 2017
78%
74%
69%
63%
56%
50%
39%
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
207m

14. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Tablet
Growth
MOBILE TRENDS
14
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Tablet
ownership
is
currently
exploding
as
the
power
of
these
devices
grows.
Ownership
has
grown
by
78.9%
year
over
year.
!
40%
of
adults
now
own
tablets.

15. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
US
Tablet
Adop2on
MOBILE TRENDS
15
0%
25%
50%
75%
100%
2011 2012 2013 2014 2015 2016 2017
60%
54%
48%
43%40%
29%
11%
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
160m

16. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
SmartPhone
vs.
Tablet
Age
Distribu2on
MOBILE TRENDS
16
0%
10%
20%
30%
40%
13-17 18-24 25-34 35-54 55+
17%
24%
26%
14%
19%
7%
21%
33%
21%
18%
SmartPhone Tablet
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY

17. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
The
Rise
of
Mobile
Devices
MOBILE TRENDS
17
At
7
billion
units,
there
are
more
acIve
mobile
devices
on
Earth
than
people.
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY

18. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
The
Rise
of
Mobile
Devices
MOBILE TRENDS
18
The
average
smartphone
user
spends
2.6
hours
a
day
using
their
mobile
device.
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY

19. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
The
Rise
of
Mobile
Devices
MOBILE TRENDS
19
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
28%
of
all
web
traffic
is
now
comes
from
mobile
devices.

20. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
The
Rise
of
Mobile
Devices
MOBILE TRENDS
20
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
51%
of
consumers
say
they
have
made
a
mobile
payment
within
the
past
3
months.

21. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
The
Rise
of
Mobile
Devices
MOBILE TRENDS
21
57%
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
of
smartphone
users
will
not
recommend
a
business
with
a
poorly
designed
mobile
site.

22. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
The
Rise
of
Mobile
Devices
MOBILE TRENDS
22
64%
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
of
smartphone
users
view
brands
with
mobile
apps
more
favorably.

23. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
The
Rise
of
Mobile
Devices
MOBILE TRENDS
23
80%
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
of
all
mobile
handsets
will
be
smartphones
by
the
end
of
2015.

24. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
The
Rise
of
Mobile
Devices
MOBILE TRENDS
24
Mobile
is
Big.
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY

25. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
The
Innovators
Dilemma
ENGAGE NOW
25
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
“Those
are
a
lot
of
numbers,
but
honestly
I’ve
got
a
ton
to
do.
Mobile
isn’t
going
to
make
my
list
any
Ime
soon.”

26. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
The
Innovators
Dilemma
ENGAGE NOW
26
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
The
Innovators
Dilemma
!
Established
firms
can
fail
by
“doing
everything
right”.
Successes
and
capabiliIes
can
actually
become
obstacles
in
the
face
of
changing
markets
and
technologies.
The
inerIa
of
proven
processes
can
blind
established
firms
to
the
threat
of
disrupIve
innovaIons
in
the
marketplace.

27. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
The
Innovators
Dilemma
ENGAGE NOW
27
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Sustaining
Technologies
Sustaining
technologies
are
technologies
that
improve
product
performance.
These
are
technologies
that
most
established
companies
are
familiar
with;
technologies
that
involve
improving
a
product
that
has
an
established
role
in
the
market.

28. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
The
Innovators
Dilemma
ENGAGE NOW
28
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Disrup2ve
Technologies
DisrupIve
technologies
are
innovaIons
that
iniIally
result
in
worse
product
performance.
They
are
generally
cheap
and
limited,
but
embody
a
unique
compeIIve
advantage.
Over
Ime
disrupIve
technology
improves,
capturing
new
segments
and
eventually
replacing
sustaining
technology.

29. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
The
Innovators
Dilemma
ENGAGE NOW
29
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Established
Companies
Good
at
Sustaining Bad
at
DisrupIve

30. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
The
Innovators
Dilemma
ENGAGE NOW
30
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Time
ProductPerformance
High End Market Needs
Viability
Sustaining Tech
Dominance
Disruptive Tech
Low End Market Needs

31. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
The
Innovators
Dilemma
ENGAGE NOW
31
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Some
Examples
from
History
!
‣ Telegraph
>
Telephone
‣ Cable
Excavators
>
Hydraulic
Excavators
‣ X-­‐Ray
>
Ultrasound
‣ Horse
and
Buggy
>
Automobiles
‣ Riverboats
>
Railway

32. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
The
Innovators
Dilemma
ENGAGE NOW
32
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
More
Recent
Examples
!
‣ Postal
Mail
>
Email
‣ Tube
Radios
>
Transistor
Radio
‣ Record
>
Tape
>
CD
>
Downloadable
Files
‣ Piano
>
Digital
Keyboard
‣ Film
>
Digital
Cameras

33. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
The
Innovators
Dilemma
ENGAGE NOW
33
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Examples
in
Computer
Technology
!
‣ Brick
and
Mortar
Stores
>
Online
Retailers
‣ Mainframes
>
Minicomputers
>
Desktops
>
Laptops
‣ Offset
PrinUng
>
Desktop
Printer
‣ Paper
Encyclopedias
>
Wikipedia
‣ Tapes
>
Floppies
>
OpUcal
>
USB
SUck
>
Cloud
Storage

34. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
The
Innovators
Dilemma
ENGAGE NOW
34
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Solving
the
Innovators
Dilemma
!
IdenIfy,
develop
and
successfully
market
emerging,
potenIally
disrupIve
technologies
before
they
overtake
the
tradiIonal
sustaining
technology.

35. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
The
Innovators
Dilemma
ENGAGE NOW
35
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Mobile
is
Disrup2ve
!
Mobile
is
one
of
today’s
most
disrupIve
technologies.
It
is
currently
in
the
phase
between
viability
and
dominance
with
tradiIonal
compuIng
devices.
You
need
to
offer
quality
mobile
device
support
in
the
very
near
future
to
remain
relevant
to
agents
and
insureds.

36. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Where
to
Start
APP DEVELOPMENT
36
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
“I
don’t
know
the
first
thing
about
mobile.
How
do
I
get
started?”

37. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Where
to
Start
APP DEVELOPMENT
37
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
‣ Mobile
Web
or
NaIve
App?
‣ What
Should
My
App
Do?
‣ What
Steps
are
Necessary
to
Develop
a
Successful
Mobile
App?
Ques2ons
to
Ask

38. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Mobile
Web
or
Na2ve
App?
APP DEVELOPMENT
38
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
‣ Mobile
Web:
Mobile
applicaIons
delivered
through
a
mobile
browser
such
as
Safari
or
Chrome.
!
‣ Mobile
App:
SoDware
downloaded
and
installed
naIvely
on
a
mobile
device.

39. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Mobile
Web
or
Na2ve
App?
APP DEVELOPMENT
39
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
‣ Exposure
‣ Support
‣ Pla`orm
‣ Interface
‣ ConnecIvity
‣ Features
‣ Speed
‣ DistribuIon
‣ Expense
Factors
to
Consider

40. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Exposure
Mobile
Web
or
Na2ve
App?
APP DEVELOPMENT
40
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Web App
20% 80%
The average smartphone user spends 20% of their time
browsing the web and 80% of their time in native apps.

41. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Support
Mobile
Web
or
Na2ve
App?
APP DEVELOPMENT
41
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Web App
250,000 25,000
There are approximately ten times as many web
developers in the US as app developers.

42. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Pla<orm
Mobile
Web
or
Na2ve
App?
APP DEVELOPMENT
42
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Web App
Browser Native
Mobile Web sites run in a web browser while native apps run directly on
your device. Browsers are standardized while OSes are fragmented.

43. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Interface
Mobile
Web
or
Na2ve
App?
APP DEVELOPMENT
43
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Web App
Static Dynamic
Mobile Web sites are largely static interfaces with only sparse
interactivity. Mobile apps can be much more dynamic and interactive.

44. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Connec2vity
Mobile
Web
or
Na2ve
App?
APP DEVELOPMENT
44
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Web App
Required Optional
Mobile Web sites depend on internet availability while mobile
apps can operate without network access and sync data later.

45. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Features
Mobile
Web
or
Na2ve
App?
APP DEVELOPMENT
45
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Web App
Limited Complete
Browsers can only access some device features while a mobile app can
utilize advanced features such as GPS, Camera, Accelerometer, etc.

46. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Speed
Mobile
Web
or
Na2ve
App?
APP DEVELOPMENT
46
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Web App
Slower Faster
Mobile websites offer a slower user experience because content must be
downloaded and then rendered in a browser. Apps are much faster.

47. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Distribu2on
Mobile
Web
or
Na2ve
App?
APP DEVELOPMENT
47
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Web App
Web App Store
Mobile websites are accessible from any browser without restriction while
apps must be submitted, accepted, and published through an app store.

48. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Expense
Mobile
Web
or
Na2ve
App?
APP DEVELOPMENT
48
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Web App
Reasonable Expensive
Mobile websites are cheaper to build and maintain due to
single code base and higher availability of developers.

49. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Mobile
Web
or
Na2ve
App?
APP DEVELOPMENT
49
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
20%
250,000
Browser
Static
Online
Limited
Slow
Web
Reasonable
80%
25,000
Native
Dynamic
Offline/Online
Complete
Fast
App Store
Expensive
W!
E!
B
A!
P
P

50. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Mobile
Web
or
Na2ve
App?
APP DEVELOPMENT
50
PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Which
is
right
for
you?
Apps
deliver
high
quality
at
a
significant
premium.
Mobile
websites
offer
limited,
but
very
usable
funcIonality
at
a
much
lower
cost.
Budget
and
project
goals
will
determine
the
best
answer
for
your
company.

51. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
What
Should
my
App
Do?
APP DEVELOPMENT
51
“What
things
should
I
try
to
do
with
a
mobile
app?”

52. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
What
Should
my
App
Do?
APP DEVELOPMENT
52
IDENTIFY
your
goals.
DESCRIBE
your
goals.
DESIGN
a
soluIon.

53. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Iden2fy
Your
Goals
APP DEVELOPMENT
53
Example
Business
Strategies
‣ Reduce
Costs
‣ Create
New
Channels
‣ Internal
Process
Efficiency
‣ Tighten
UnderwriIng
‣ Elevate
Your
Brand
‣ Younger
Demographic
‣ Ease
of
Doing
Business
‣ Build
Word
of
Mouth

54. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Iden2fy
Your
Goals
APP DEVELOPMENT
54
Example
Consumer
Demands
‣ View
Invoices
‣ Pay
Amount
Due
‣ View
Coverage
InformaIon
‣ Submit
First
NoIce
of
Loss
‣ View
Claims
Status
‣ Inventory
Contents
‣ Manage
Personal
Profile
‣ Quick
Quote

55. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Describe
Your
Goals
APP DEVELOPMENT
55
So]ware
Requirements
Specifica2on
(SRS)
‣ A
soDware
requirements
specificaIon
document
describes
a
soDware
project
using
a
predefined
structure.

56. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Describe
Your
Goals
APP DEVELOPMENT
56
So]ware
Requirements
Specifica2on
(SRS)
‣ Provides
a
project
roadmap.
‣ Gets
everyone
on
the
same
page.
‣ Much
cheaper
to
iterate
in
a
document
than
in
code.
‣ Allows
different
stakeholders
to
communicate
effecIvely.
‣ Produces
much
higher
project
saIsfacIon.

57. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Describe
Your
Goals
APP DEVELOPMENT
57
Components
of
an
SRS
1. Business
Requirements
2. Success
CondiIons
3. Scope
4. Use
Cases
5. Supplements

58. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
SRS
Components
APP DEVELOPMENT
58
1.
Business
Requirements
Business
Requirements
are
broad
statements
arIculaIng
the
larger
organizaIonal
and
strategic
goals
of
a
project.

59. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
SRS
Components
APP DEVELOPMENT
59
1.
Business
Requirements
‣ Try
to
communicate
the
spirit
and
intent
of
a
project.
‣ Business
requirements
should
serve
as
a
focusing
lens.
‣ Avoid
implementaIon
details.

60. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
SRS
Components
APP DEVELOPMENT
60
2.
Success
Condi2ons
Success
condiIons
are
measurable
facts
that
will
be
true
when
the
business
requirements
are
met.

61. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
SRS
Components
APP DEVELOPMENT
61
2.
Success
Condi2ons
‣ Most
soDware
developers
take
pride
in
their
work
and
want
to
please
their
clients.
‣ Communicate
what
factors
will
you
use
to
determine
if
your
business
requirements
have
been
met.
‣ Success
CondiIons
should
be
measurable.

62. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
SRS
Components
APP DEVELOPMENT
62
3.
Scope
Scope
defines
the
substance
and
boundaries
of
a
project.

63. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
SRS
Components
APP DEVELOPMENT
63
3.
Scope
‣ What
problems
are
we
trying
to
solve?
‣ What
will
the
soDware
do?
(Be
ExhausUve)
‣ What
are
the
boundaries
of
the
soDware?
(Scope
Creep)
‣ Expose
assumpIons.
‣ Scope
changes
ALWAYS
impact
Imelines
and
cost.

64. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
SRS
Components
APP DEVELOPMENT
64
4.
Supplements
Supplements
provide
any
addiIonal
informaIon
a
developer
might
need
to
complete
a
project
successfully.

65. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
SRS
Components
APP DEVELOPMENT
65
4.
Supplements
‣ Terms
and
DefiniIons
‣ Links
and
Resources
‣ Data
Exchange
Formats
‣ Vendor
Details
‣ Rules
and
RegulaIons
‣ AssumpIons
&
LimitaIons

66. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
SRS
Components
APP DEVELOPMENT
66
5.
Use
Cases
Use
Cases
describe
the
acIons
a
user
will
take
to
accomplish
specific
tasks.

67. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
SRS
Components
APP DEVELOPMENT
67
5.
Use
Cases
‣ The
more
acIons
you
can
describe,
the
beier.
‣ Think
about
every
class
of
user.
‣ Try
to
describe
the
steps
necessary
for
a
user
to
accomplish
should
be
able
to
accomplish.
‣ Screenshots
and
flowcharts
are
very
helpful
here.
>

68. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
SRS
Components
APP DEVELOPMENT
68
Design
Skills
Don’t
Macer!

69. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Design
a
Solu2on
EXAMPLE SRS
69
A. Business
Requirements
B. Success
CondiIons
C. Scope
D. Supplements
E. Use
Cases

70. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
A.
Business
Requirements
EXAMPLE SRS
70
Allow
insureds
to
perform
common
billing
and
payment
acIons
from
a
mobile
app.
Project
goals
Include:
!
‣ Reduce
inbound
call
volume
to
our
billing
department.
‣ Improve
the
ease
of
doing
business
with
our
mutual.
‣ Elevate
our
brand
appeal
to
agents
and
insureds.

71. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
B.
Success
Condi2ons
EXAMPLE SRS
71
1. Insureds
are
able
to
download
a
mobile
app
from
the
Apple
and
Android
app
stores
that
provides
the
ability
to
view
billing
informaIon
and
make
payments.
2. Reduce
inbound
call
volume
to
our
billing
department
by
10%
within
6
months
of
app
deployment.

72. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
B.
Success
Condi2ons
EXAMPLE SRS
72
3. The
mobile
app
will
have
a
contemporary
visual
style.
>
4. Users
will
be
able
to
answer
any
billing
inquiry
within
10
seconds
of
iniIal
app
launch
on
average.
5. Users
will
be
able
to
make
a
payment
within
90
seconds
of
iniIal
app
launch
on
average.

75. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
B.
Success
Condi2ons
EXAMPLE SRS
75
3. The
mobile
app
will
have
a
contemporary
visual
style.
>
4. Users
will
be
able
to
answer
any
billing
inquiry
within
10
seconds
of
iniIal
app
launch
on
average.
5. Users
will
be
able
to
make
a
payment
within
90
seconds
of
iniIal
app
launch
on
average.

76. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
C.
Scope
EXAMPLE SRS
76
1. Users
will
be
able
to
view
the
amount
currently
due.
2. Users
will
be
able
to
view
a
full
.pdf
image
of
any
invoice
for
detailed
inquiry.
3. Users
will
be
able
to
make
an
electronic
payment.
4. Payment
informaIon
will
be
stored
with
the
user
account
to
prevent
duplicate
entry.

77. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
C.
Scope
EXAMPLE SRS
77
5. Payment
entry
will
require
minimal
data
collecIon
to
speed
user
entry
and
enhance
user
experience.
6. Payment
confirmaIon
will
be
displayed
prior
to
payment
submission.
7. User
will
be
able
to
view
a
basic
overview
of
account
history
records.

78. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
C.
Scope
EXAMPLE SRS
78
8. Users
will
be
able
to
drill
down
into
details
for
any
account
history
record.
9. Users
will
be
able
to
view
invoice
document
images
from
within
the
account
history
record
detail.

79. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
D.
Supplements
EXAMPLE SRS
79
1.
Defini2ons
‣ Billing
System:
BriteCore
is
our
backend
billing
system.
‣ Document:
a
.pdf
document
hosted
in
Amazon
S3.
‣ Policy
Term:
The
term
of
coverage.
AccounIng
transacIons
belong
to
policy
terms.
It
is
possible
for
transacIons
to
be
acIve
in
two
policy
terms
at
once.

80. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
D.
Supplements
EXAMPLE SRS
80
2.
Defini2ons
‣ Ac2ve
Policy
Term:
The
acIve
policy
term
is
usually
the
policy
term
which
is
currently
in-­‐force.
However,
once
an
invoice
has
been
sent
for
an
upcoming
policy
term,
that
term
should
be
aggregated
into
the
current
term
for
billing
purposes.

81. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
D.
Supplements
EXAMPLE SRS
81
3.
Links
and
Resources
‣ Underwri2ng
Manual:
hip://manuals.loudoun.com?=u12
‣ Billing
System
Development
API:
hip://api.britecore.com
‣ Client
Lead:
todd.robertson@loudounmutual.com
‣ IWS
Lead:
jusIn@britecore.com

82. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
D.
Supplements
EXAMPLE SRS
82
4.
Rules
and
Regula2ons
‣ This
app
must
pass
all
PCI
compliance
standards.
‣ Our
billing
system
is
under
conInuous
SOC-­‐1
audit,
and
this
app
must
comply
with
SOC
security
standards.
‣ All
payment
data
should
destroyed
with
the
user
session
on
the
mobile
device.

83. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
D.
Supplements
EXAMPLE SRS
83
5.
Assump2ons
and
Limita2ons
‣ This
app
requires
persistent
internet
connecIvity.
‣ This
app
depends
on
pass-­‐through
authenIcaIon
to
the
backend
billing
system.

84. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
E.
Use
Cases
EXAMPLE SRS
84
UC-­‐1.
Insured
Visits
Welcome
Screen
UC-­‐2.
Insured
Views
Currently
Due
UC-­‐3.
Insured
Makes
a
Payment
UC-­‐4.
Insured
Enables
Auto-­‐Pay
UC-­‐5.
Insured
Disables
Auto-­‐Pay
UC-­‐6.
Insured
Views
Account
History

85. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
85
UC-1!
Insured
Visits
Welcome
Screen

86. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
86
Policy Claims PhotosPayments Docs
Loudoun Mutual
Welcome to the Loudoun
Mutual Mobile App.
Hi, Phil Reynolds!
Log Out
UC-1!
Insured
Visits
Welcome
Screen

87. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
87
Policy Claims PhotosPayments Docs
Loudoun Mutual
Welcome to the Loudoun
Mutual Mobile App.
Hi, Phil Reynolds!
Log Out
Insured
name
is
looked
up
from
account
login.
Welcome
text
is
controlled
through
admin
CMS.
Insured
can
log
out
from
the
welcome
screen.
UC-1!
Insured
Visits
Welcome
Screen
App
is
branded
to
carrier.

88. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
88
UC-2!
Insured
Views
Currently
Due

89. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
89
Policy Claims PhotosPayments Docs
Loudoun Mutual
Welcome to the Loudoun
Mutual Mobile App.
Hi, Phil Reynolds!
Log Out
UC-2!
Insured
Views
Currently
Due

90. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
90
Policy Claims PhotosPayments Docs
Loudoun Mutual
Welcome to the Loudoun
Mutual Mobile App.
Hi, Phil Reynolds!
Log Out
UC-2!
Insured
Views
Currently
Due

91. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
91
POLICY: 020111044
Current Balance:
Due Date:
Last Payment Received:
Last Payment Amount:
$56.00
05/01/2014
03/20/2014
$56.00
View Invoice
Policy Claims PhotosPayments Docs
Loudoun Mutual
Make a Payment Account HistoryCurrent Invoice
UC-2!
Insured
Views
Currently
Due

92. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
92
POLICY: 020111044
Current Balance:
Due Date:
Last Payment Received:
Last Payment Amount:
$56.00
05/01/2014
03/20/2014
$56.00
View Invoice
Policy Claims PhotosPayments Docs
Loudoun Mutual
Make a Payment Account HistoryCurrent Invoice
Amount
represents
only
a
single
policy.
If
mulIple
invoices
are
acIve,
show
nearest
due
date.
Should
link
to
a
document
image
of
the
most
recently
sent
invoice.
UC-2!
Insured
Views
Currently
Due

93. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
93
POLICY: 020111044
Current Balance:
Due Date:
Last Payment Received:
Last Payment Amount:
$56.00
05/01/2014
03/20/2014
$56.00
View Invoice
Policy Claims PhotosPayments Docs
Loudoun Mutual
Make a Payment Account HistoryCurrent Invoice
UC-2!
Insured
Views
Currently
Due

94. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
94
POLICY: 020111044
Current Balance:
Due Date:
Last Payment Received:
Last Payment Amount:
$56.00
05/01/2014
03/20/2014
$56.00
View Invoice
Policy Claims PhotosPayments Docs
Loudoun Mutual
Make a Payment Account HistoryCurrent Invoice
UC-2!
Insured
Views
Currently
Due

95. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
95
Phillip D. Reynolds
509 West Olive
Suite 101
Springfield, MO 65806
(417) 299 -1119
$56.00
3/20/2014
05/01/2014
04/15/2014
PO Box 58
Waterford, VA 20197
(540) 882-3232
www.loudounmutual.com
Loudoun Mutual Insurance Company
PO Box 58
Waterford, VA 20197
Loudoun Mutual
Loudoun Mutual
Current Bill
Policy Claims PhotosPayments Docs
Loudoun Mutual
UC-2!
Insured
Views
Currently
Due

96. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
96
Phillip D. Reynolds
509 West Olive
Suite 101
Springfield, MO 65806
(417) 299 -1119
$56.00
3/20/2014
05/01/2014
04/15/2014
PO Box 58
Waterford, VA 20197
(540) 882-3232
www.loudounmutual.com
Loudoun Mutual Insurance Company
PO Box 58
Waterford, VA 20197
Loudoun Mutual
Loudoun Mutual
Current Bill
Policy Claims PhotosPayments Docs
Loudoun Mutual
UC-2!
Insured
Views
Currently
Due

97. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
97
POLICY: 020111044
Current Balance:
Due Date:
Last Payment Received:
Last Payment Amount:
$56.00
05/01/2014
03/20/2014
$56.00
View Invoice
Policy Claims PhotosPayments Docs
Loudoun Mutual
Make a Payment Account HistoryCurrent Invoice
UC-2!
Insured
Views
Currently
Due

98. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
98
UC-3!
Insured
Makes
a
Payment

99. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
99
Policy Claims PhotosPayments Docs
Loudoun Mutual
Welcome to the Loudoun
Mutual Mobile App.
Hi, Phil Reynolds!
Log Out
UC-3!
Insured
Makes
a
Payment

100. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
100
Policy Claims PhotosPayments Docs
Loudoun Mutual
Welcome to the Loudoun
Mutual Mobile App.
Hi, Phil Reynolds!
Log Out
UC-3!
Insured
Makes
a
Payment

101. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
101
POLICY: 020111044
Current Balance:
Due Date:
Last Payment Received:
Last Payment Amount:
$56.00
05/01/2014
03/20/2014
$56.00
View Invoice
Policy Claims PhotosPayments Docs
Loudoun Mutual
Make a Payment Account HistoryCurrent Invoice
UC-3!
Insured
Makes
a
Payment

102. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
102
POLICY: 020111044
Current Balance:
Due Date:
Last Payment Received:
Last Payment Amount:
$56.00
05/01/2014
03/20/2014
$56.00
View Invoice
Policy Claims PhotosPayments Docs
Loudoun Mutual
Make a Payment Account HistoryCurrent Invoice
UC-3!
Insured
Makes
a
Payment

103. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
103
Amount Due: $56.00 by 05/01/14
$ Payment Amount
Credit Card Number
Exp Month Exp Year CCV
PAY NOW
Policy Claims PhotosPayments Docs
Loudoun Mutual
POLICY: 020111044
Make a Payment Account HistoryCurrent Invoice
Auto-Pay Off
$ Payment Amount
Credit Card Number
Exp Month Exp Year CCV
UC-3!
Insured
Makes
a
Payment

104. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
104
Amount Due: $56.00 by 05/01/14
$ Payment Amount
Credit Card Number
Exp Month Exp Year CCV
PAY NOW
Policy Claims PhotosPayments Docs
Loudoun Mutual
POLICY: 020111044
Make a Payment Account HistoryCurrent Invoice
Auto-Pay Off
$ Payment Amount
Credit Card Number
Exp Month Exp Year CCV
UC-3!
Insured
Makes
a
Payment
“On
/
Off”
represents
status
of
auto
pay.
Default
to
currently
due.
Total
amount
across
all
invoices
by
earliest
due
date.

105. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
105
Amount Due: $56.00 by 05/01/14
$ Payment Amount
Credit Card Number
Exp Month Exp Year CCV
PAY NOW
Policy Claims PhotosPayments Docs
Loudoun Mutual
POLICY: 020111044
Make a Payment Account HistoryCurrent Invoice
Auto-Pay Off
$ Payment Amount
Credit Card Number
Exp Month Exp Year CCV
UC-3!
Insured
Makes
a
Payment

106. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
106
Amount Due: $56.00 by 05/01/14
$ Payment Amount
Credit Card Number
Exp Month Exp Year CCV
PAY NOW
Policy Claims PhotosPayments Docs
Loudoun Mutual
POLICY: 020111044
Make a Payment Account HistoryCurrent Invoice
Auto-Pay Off
$ 56.00
1233876123876789
11 2017 241
UC-3!
Insured
Makes
a
Payment

107. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
107
Amount Due: $56.00 by 05/01/14
$ Payment Amount
Credit Card Number
Exp Month Exp Year CCV
PAY NOW
Policy Claims PhotosPayments Docs
Loudoun Mutual
POLICY: 020111044
Make a Payment Account HistoryCurrent Invoice
Auto-Pay Off
$ 56.00
1233876123876789
11 2017 241
UC-3!
Insured
Makes
a
Payment
This
account
is
stored
on
the
billing
system
server
as
the
primary
payment
account.
Obfuscated
account
details
will
pre-­‐
populate
the
next
Ime
the
user
visits
this
screen.

108. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
108
Amount Due: $56.00 by 05/01/14
$ Payment Amount
Credit Card Number
Exp Month Exp Year CCV
PAY NOW
Policy Claims PhotosPayments Docs
Loudoun Mutual
POLICY: 020111044
Make a Payment Account HistoryCurrent Invoice
Auto-Pay Off
$ 56.00
1233876123876789
11 2017 241
UC-3!
Insured
Makes
a
Payment

109. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
109
Amount Due: $56.00 by 05/01/14
$ Payment Amount
Credit Card Number
Exp Month Exp Year CCV
PAY NOW
Policy Claims PhotosPayments Docs
Loudoun Mutual
POLICY: 020111044
Make a Payment Account HistoryCurrent Invoice
Auto-Pay Off
$ 56.00
1233876123876789
11 2017 241
UC-3!
Insured
Makes
a
Payment

110. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
110
Amount Due: $56.00 by 05/01/14
$ Payment Amount
Credit Card Number
Exp Month Exp Year CCV
PAY NOW
Policy Claims PhotosPayments Docs
Loudoun Mutual
POLICY: 020111044
Make a Payment Account HistoryCurrent Invoice
Auto-Pay Off
$ 56.00
1233876123876789
11 2017 241
OK Cancel
Payment
You are about to pay $56.00
from your credit card ending in
***6789. Are you sure?
UC-3!
Insured
Makes
a
Payment

111. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
111
Amount Due: $56.00 by 05/01/14
$ Payment Amount
Credit Card Number
Exp Month Exp Year CCV
PAY NOW
Policy Claims PhotosPayments Docs
Loudoun Mutual
POLICY: 020111044
Make a Payment Account HistoryCurrent Invoice
Auto-Pay Off
$ 56.00
1233876123876789
11 2017 241
OK Cancel
Payment
You are about to pay $56.00
from your credit card ending in
***6789. Are you sure?
UC-3!
Insured
Makes
a
Payment

112. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
112
Policy Claims PhotosPayments Docs
Loudoun Mutual
POLICY: 020111044
Paid On:
Amount Due:
04/28/14
$56.00
Payment Completed Successfully!
Make a Payment Account HistoryCurrent Invoice
Receipt Number: XQ1234
Make a Payment
UC-3!
Insured
Makes
a
Payment

113. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
113
Policy Claims PhotosPayments Docs
Loudoun Mutual
POLICY: 020111044
Paid On:
Amount Due:
04/28/14
$56.00
Payment Completed Successfully!
Make a Payment Account HistoryCurrent Invoice
Receipt Number: XQ1234
Make a Payment
UC-3!
Insured
Makes
a
Payment

114. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
114
Amount Due: $56.00 by 06/01/14
$ Payment Amount
Credit Card Number
Exp Month Exp Year CCV
PAY NOW
Policy Claims PhotosPayments Docs
Loudoun Mutual
POLICY: 020111044
Make a Payment Account HistoryCurrent Invoice
Auto-Pay Off
$ Payment Amount
**** **** **** 6789
11 2017 ***
UC-3!
Insured
Makes
a
Payment

115. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
115
Amount Due: $56.00 by 06/01/14
$ Payment Amount
Credit Card Number
Exp Month Exp Year CCV
PAY NOW
Policy Claims PhotosPayments Docs
Loudoun Mutual
POLICY: 020111044
Make a Payment Account HistoryCurrent Invoice
Auto-Pay Off
$ Payment Amount
**** **** **** 6789
11 2017 ***
UC-3!
Insured
Makes
a
Payment
Other
payment
details
are
stored
now
as
primary
payment
method,
and
obfuscated.
Payment
amount
is
now
blank.
Date
now
displays
next
due
date.

116. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
116
Amount Due: $56.00 by 06/01/14
$ Payment Amount
Credit Card Number
Exp Month Exp Year CCV
PAY NOW
Policy Claims PhotosPayments Docs
Loudoun Mutual
POLICY: 020111044
Make a Payment Account HistoryCurrent Invoice
Auto-Pay Off
$ Payment Amount
**** **** **** 6789
11 2017 ***
UC-3!
Insured
Makes
a
Payment

117. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
117
UC-4!
Insured
Enables
Auto-­‐Pay

118. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
118
Policy Claims PhotosPayments Docs
Loudoun Mutual
Welcome to the Loudoun
Mutual Mobile App.
Hi, Phil Reynolds!
Log Out
UC-4!
Insured
Enables
Auto-­‐Pay

119. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
119
Policy Claims PhotosPayments Docs
Loudoun Mutual
Welcome to the Loudoun
Mutual Mobile App.
Hi, Phil Reynolds!
Log Out
UC-4!
Insured
Enables
Auto-­‐Pay

120. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
120
POLICY: 020111044
Current Balance:
Due Date:
Last Payment Received:
Last Payment Amount:
$56.00
05/01/2014
03/20/2014
$56.00
View Invoice
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Loudoun Mutual
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121. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
121
POLICY: 020111044
Current Balance:
Due Date:
Last Payment Received:
Last Payment Amount:
$56.00
05/01/2014
03/20/2014
$56.00
View Invoice
Policy Claims PhotosPayments Docs
Loudoun Mutual
Make a Payment Account HistoryCurrent Invoice
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122. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
122
Amount Due: $56.00 by 06/01/14
$ Payment Amount
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PAY NOW
Policy Claims PhotosPayments Docs
Loudoun Mutual
POLICY: 020111044
Make a Payment Account HistoryCurrent Invoice
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**** **** **** 6789
11 2017 ***
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123. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
123
Amount Due: $56.00 by 06/01/14
$ Payment Amount
Credit Card Number
Exp Month Exp Year CCV
PAY NOW
Policy Claims PhotosPayments Docs
Loudoun Mutual
POLICY: 020111044
Make a Payment Account HistoryCurrent Invoice
Auto-Pay Off
$ Payment Amount
**** **** **** 6789
11 2017 ***
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Enables
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Status
is
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“Off”

124. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
124
Amount Due: $56.00 by 06/01/14
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PAY NOW
Policy Claims PhotosPayments Docs
Loudoun Mutual
POLICY: 020111044
Make a Payment Account HistoryCurrent Invoice
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**** **** **** 6789
11 2017 ***
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125. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
125
Amount Due: $56.00 by 06/01/14
$ Payment Amount
Credit Card Number
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PAY NOW
Policy Claims PhotosPayments Docs
Loudoun Mutual
POLICY: 020111044
Make a Payment Account HistoryCurrent Invoice
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**** **** **** 6789
11 2017 ***
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126. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
126
Policy Claims PhotosPayments Docs
Loudoun Mutual
POLICY: 020111044
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127. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
127
Policy Claims PhotosPayments Docs
Loudoun Mutual
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Make Payment
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Icon
displays
terms
and
condiIons.
Toggle
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128. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
128
Policy Claims PhotosPayments Docs
Loudoun Mutual
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129. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
129
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130. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
130
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131. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
131
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132. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
132
Policy Claims PhotosPayments Docs
Loudoun Mutual
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133. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
133
Policy Claims PhotosPayments Docs
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134. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
134
Policy Claims PhotosPayments Docs
Loudoun Mutual
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135. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
135
Policy Claims PhotosPayments Docs
Loudoun Mutual
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Make Payment
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Enables
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Table
displays
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schedule
of
all
upcoming
payments
for
current
policy
term.
Include
future
policy
term
once
renewal
has
been
processed.
Toggle
is
now
on.

136. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
136
Policy Claims PhotosPayments Docs
Loudoun Mutual
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Make Payment
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137. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
137
Amount Due: $56.00 by 06/01/14
$ Payment Amount
Credit Card Number
Exp Month Exp Year CCV
PAY NOW
Policy Claims PhotosPayments Docs
Loudoun Mutual
POLICY: 020111044
Make a Payment Account HistoryCurrent Invoice
Auto-Pay On
$ Payment Amount
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11 2017 ***
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138. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
138
Amount Due: $56.00 by 06/01/14
$ Payment Amount
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PAY NOW
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Loudoun Mutual
POLICY: 020111044
Make a Payment Account HistoryCurrent Invoice
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11 2017 ***
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Status
is
now
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139. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
139
Amount Due: $56.00 by 06/01/14
$ Payment Amount
Credit Card Number
Exp Month Exp Year CCV
PAY NOW
Policy Claims PhotosPayments Docs
Loudoun Mutual
POLICY: 020111044
Make a Payment Account HistoryCurrent Invoice
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$ Payment Amount
**** **** **** 6789
11 2017 ***
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140. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
140
UC-5!
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141. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
141
Policy Claims PhotosPayments Docs
Loudoun Mutual
Welcome to the Loudoun
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142. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
142
Policy Claims PhotosPayments Docs
Loudoun Mutual
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143. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
143
POLICY: 020111044
Current Balance:
Due Date:
Last Payment Received:
Last Payment Amount:
$56.00
05/01/2014
03/20/2014
$56.00
View Invoice
Policy Claims PhotosPayments Docs
Loudoun Mutual
Make a Payment Account HistoryCurrent Invoice
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144. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
144
POLICY: 020111044
Current Balance:
Due Date:
Last Payment Received:
Last Payment Amount:
$56.00
05/01/2014
03/20/2014
$56.00
View Invoice
Policy Claims PhotosPayments Docs
Loudoun Mutual
Make a Payment Account HistoryCurrent Invoice
UC-5!
Insured
Disables
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145. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
145
Amount Due: $56.00 by 06/01/14
$ Payment Amount
Credit Card Number
Exp Month Exp Year CCV
PAY NOW
Policy Claims PhotosPayments Docs
Loudoun Mutual
POLICY: 020111044
Make a Payment Account HistoryCurrent Invoice
Auto-Pay On
$ Payment Amount
**** **** **** 6789
11 2017 ***
UC-5!
Insured
Disables
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146. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
146
Amount Due: $56.00 by 06/01/14
$ Payment Amount
Credit Card Number
Exp Month Exp Year CCV
PAY NOW
Policy Claims PhotosPayments Docs
Loudoun Mutual
POLICY: 020111044
Make a Payment Account HistoryCurrent Invoice
Auto-Pay On
$ Payment Amount
**** **** **** 6789
11 2017 ***
Status
is
currently
“On”
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147. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
147
Amount Due: $56.00 by 06/01/14
$ Payment Amount
Credit Card Number
Exp Month Exp Year CCV
PAY NOW
Policy Claims PhotosPayments Docs
Loudoun Mutual
POLICY: 020111044
Make a Payment Account HistoryCurrent Invoice
Auto-Pay On
$ Payment Amount
**** **** **** 6789
11 2017 ***
UC-5!
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148. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
148
Amount Due: $56.00 by 06/01/14
$ Payment Amount
Credit Card Number
Exp Month Exp Year CCV
PAY NOW
Policy Claims PhotosPayments Docs
Loudoun Mutual
POLICY: 020111044
Make a Payment Account HistoryCurrent Invoice
Auto-Pay On
$ Payment Amount
**** **** **** 6789
11 2017 ***
UC-5!
Insured
Disables
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149. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
149
Policy Claims PhotosPayments Docs
Loudoun Mutual
POLICY: 020111044
Auto-Pay
Make Payment
Payment Schedule
05/28/14
08/28/14
11/28/14
02/28/14
$58.00
$58.00
$58.00
$58.00
UC-5!
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Disables
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150. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
150
Policy Claims PhotosPayments Docs
Loudoun Mutual
POLICY: 020111044
Auto-Pay
Make Payment
Payment Schedule
05/28/14
08/28/14
11/28/14
02/28/14
$58.00
$58.00
$58.00
$58.00
Toggle
is
on.
UC-5!
Insured
Disables
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151. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
151
Policy Claims PhotosPayments Docs
Loudoun Mutual
POLICY: 020111044
Auto-Pay
Make Payment
Payment Schedule
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$58.00
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$58.00
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152. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
152
Policy Claims PhotosPayments Docs
Loudoun Mutual
POLICY: 020111044
Auto-Pay
Make Payment
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02/28/14
$58.00
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$58.00
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Disables
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153. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
153
Policy Claims PhotosPayments Docs
Loudoun Mutual
POLICY: 020111044
Auto-Pay
Make Payment
Payment Schedule
05/28/14
08/28/14
11/28/14
02/28/14
$58.00
$58.00
$58.00
$58.00
I Agree Cancel
Notice!
You are disabling auto-pay for
your account. Legal disclaimers,
terms, etc… Do you agree?
UC-5!
Insured
Disables
Auto-­‐Pay

154. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
154
Policy Claims PhotosPayments Docs
Loudoun Mutual
POLICY: 020111044
Auto-Pay
Make Payment
Payment Schedule
05/28/14
08/28/14
11/28/14
02/28/14
$58.00
$58.00
$58.00
$58.00
I Agree Cancel
Notice!
You are disabling auto-pay for
your account. Legal disclaimers,
terms, etc… Do you agree?
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155. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
155
Policy Claims PhotosPayments Docs
Loudoun Mutual
POLICY: 020111044
Auto-Pay
Make Payment
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Disables
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156. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
156
Policy Claims PhotosPayments Docs
Loudoun Mutual
POLICY: 020111044
Auto-Pay
Make Payment
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is
now
off.
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157. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
157
Policy Claims PhotosPayments Docs
Loudoun Mutual
POLICY: 020111044
Auto-Pay
Make Payment
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158. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
158
Policy Claims PhotosPayments Docs
Loudoun Mutual
POLICY: 020111044
Auto-Pay
Make Payment
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159. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
159
Amount Due: $56.00 by 06/01/14
$ Payment Amount
Credit Card Number
Exp Month Exp Year CCV
PAY NOW
Policy Claims PhotosPayments Docs
Loudoun Mutual
POLICY: 020111044
Make a Payment Account HistoryCurrent Invoice
Auto-Pay Off
$ Payment Amount
**** **** **** 6789
11 2017 ***
UC-5!
Insured
Disables
Auto-­‐Pay

160. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
160
Amount Due: $56.00 by 06/01/14
$ Payment Amount
Credit Card Number
Exp Month Exp Year CCV
PAY NOW
Policy Claims PhotosPayments Docs
Loudoun Mutual
POLICY: 020111044
Make a Payment Account HistoryCurrent Invoice
Auto-Pay Off
$ Payment Amount
**** **** **** 6789
11 2017 ***
UC-5!
Insured
Disables
Auto-­‐Pay
Status
is
now
“Off”

161. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
161
Amount Due: $56.00 by 06/01/14
$ Payment Amount
Credit Card Number
Exp Month Exp Year CCV
PAY NOW
Policy Claims PhotosPayments Docs
Loudoun Mutual
POLICY: 020111044
Make a Payment Account HistoryCurrent Invoice
Auto-Pay Off
$ Payment Amount
**** **** **** 6789
11 2017 ***
UC-5!
Insured
Disables
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162. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
162
UC-6!
Insured
Views
Account
History

163. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
163
Policy Claims PhotosPayments Docs
Loudoun Mutual
Welcome to the Loudoun
Mutual Mobile App.
Hi, Phil Reynolds!
Log Out
UC-6!
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164. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
164
Policy Claims PhotosPayments Docs
Loudoun Mutual
Welcome to the Loudoun
Mutual Mobile App.
Hi, Phil Reynolds!
Log Out
UC-6!
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History

165. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
165
POLICY: 020111044
Current Balance:
Due Date:
Last Payment Received:
Last Payment Amount:
$56.00
05/01/2014
03/20/2014
$56.00
View Invoice
Policy Claims PhotosPayments Docs
Loudoun Mutual
Make a Payment Account HistoryCurrent Invoice
UC-6!
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Views
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166. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
166
POLICY: 020111044
Current Balance:
Due Date:
Last Payment Received:
Last Payment Amount:
$56.00
05/01/2014
03/20/2014
$56.00
View Invoice
Policy Claims PhotosPayments Docs
Loudoun Mutual
Make a Payment Account HistoryCurrent Invoice
UC-6!
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Views
Account
History

167. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
167
04/01/2014
03/15/2014
03/01/2014
02/15/2014
02/01/2014
01/15/2014
01/01/2014
Invoice
Payment
Invoice
Payment
Invoice
Payment
Invoice
$56.00
$56.00
$56.00
$56.00
$56.00
$56.00
$56.00
Policy Claims PhotosPayments Docs
Loudoun Mutual
Make a Payment Account HistoryCurrent Invoice
POLICY: 020111044
UC-6!
Insured
Views
Account
History

168. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
168
04/01/2014
03/15/2014
03/01/2014
02/15/2014
02/01/2014
01/15/2014
01/01/2014
Invoice
Payment
Invoice
Payment
Invoice
Payment
Invoice
$56.00
$56.00
$56.00
$56.00
$56.00
$56.00
$56.00
Policy Claims PhotosPayments Docs
Loudoun Mutual
Make a Payment Account HistoryCurrent Invoice
POLICY: 020111044
UC-6!
Insured
Views
Account
History
User
can
click
the
right
arrow
to
view
more
details
on
any
record.
Debits
are
red,
payments
are
green.
Record
types
depend
on
the
underlying
billing
system.
An
example
set
of
records
could
include:
!
*
Invoice
*
PaymentInvoice
*
NPCP
*
CancelaIon
*
NSF
*
Reinstatement
*
Adjustment
*
Waive
Table
columns
include:
!
*
Date
*
TransacIon
Type
*
Amount

169. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
169
04/01/2014
03/15/2014
03/01/2014
02/15/2014
02/01/2014
01/15/2014
01/01/2014
Invoice
Payment
Invoice
Payment
Invoice
Payment
Invoice
$56.00
$56.00
$56.00
$56.00
$56.00
$56.00
$56.00
Policy Claims PhotosPayments Docs
Loudoun Mutual
Make a Payment Account HistoryCurrent Invoice
POLICY: 020111044
UC-6!
Insured
Views
Account
History

170. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
170
04/01/2014
03/15/2014
03/01/2014
02/15/2014
02/01/2014
01/15/2014
01/01/2014
Invoice
Payment
Invoice
Payment
Invoice
Payment
Invoice
$56.00
$56.00
$56.00
$56.00
$56.00
$56.00
$56.00
Policy Claims PhotosPayments Docs
Loudoun Mutual
Make a Payment Account HistoryCurrent Invoice
POLICY: 020111044
UC-6!
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Views
Account
History

171. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
171
Policy Claims PhotosPayments Docs
Loudoun Mutual
Make a Payment Account HistoryCurrent Invoice
POLICY: 020111044
Mailed On:
Amount Due:
04/10/2014
View Invoice
Due Date:
$56.00
05/01/2014
Invoice
Paid Status: Unpaid
Account History
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Account
History

172. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
172
Policy Claims PhotosPayments Docs
Loudoun Mutual
Make a Payment Account HistoryCurrent Invoice
POLICY: 020111044
Mailed On:
Amount Due:
04/10/2014
View Invoice
Due Date:
$56.00
05/01/2014
Invoice
Paid Status: Unpaid
Account History
UC-6!
Insured
Views
Account
History
Fields
in
this
screen
are
dependent
on
the
record
type
and
will
be
variable
based
on
your
billing
system.
A
full
SRS
should
include
screen
layouts
for
every
record
type.

173. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
173
Policy Claims PhotosPayments Docs
Loudoun Mutual
Make a Payment Account HistoryCurrent Invoice
POLICY: 020111044
Mailed On:
Amount Due:
04/10/2014
View Invoice
Due Date:
$56.00
05/01/2014
Invoice
Paid Status: Unpaid
Account History
UC-6!
Insured
Views
Account
History

174. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
174
Policy Claims PhotosPayments Docs
Loudoun Mutual
Make a Payment Account HistoryCurrent Invoice
POLICY: 020111044
Mailed On:
Amount Due:
04/10/2014
View Invoice
Due Date:
$56.00
05/01/2014
Invoice
Paid Status: Unpaid
Account History
UC-6!
Insured
Views
Account
History

175. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
175
Phillip D. Reynolds
509 West Olive
Suite 101
Springfield, MO 65806
(417) 299 -1119
$56.00
3/20/2014
05/01/2014
04/15/2014
PO Box 58
Waterford, VA 20197
(540) 882-3232
www.loudounmutual.com
Loudoun Mutual Insurance Company
PO Box 58
Waterford, VA 20197
Loudoun Mutual
Loudoun Mutual
Invoice Detail
Policy Claims PhotosPayments Docs
Loudoun Mutual
UC-6!
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176. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
176
Phillip D. Reynolds
509 West Olive
Suite 101
Springfield, MO 65806
(417) 299 -1119
$56.00
3/20/2014
05/01/2014
04/15/2014
PO Box 58
Waterford, VA 20197
(540) 882-3232
www.loudounmutual.com
Loudoun Mutual Insurance Company
PO Box 58
Waterford, VA 20197
Loudoun Mutual
Loudoun Mutual
Invoice Detail
Policy Claims PhotosPayments Docs
Loudoun Mutual
UC-6!
Insured
Views
Account
History

177. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
177
Policy Claims PhotosPayments Docs
Loudoun Mutual
Make a Payment Account HistoryCurrent Invoice
POLICY: 020111044
Mailed On:
Amount Due:
04/10/2014
View Invoice
Due Date:
$56.00
05/01/2014
Invoice
Paid Status: Unpaid
Account History
UC-6!
Insured
Views
Account
History

178. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
178
Policy Claims PhotosPayments Docs
Loudoun Mutual
Make a Payment Account HistoryCurrent Invoice
POLICY: 020111044
Mailed On:
Amount Due:
04/10/2014
View Invoice
Due Date:
$56.00
05/01/2014
Invoice
Paid Status: Unpaid
Account History
UC-6!
Insured
Views
Account
History

179. PHIL REYNOLDSMOBILE DEVICE TECHNOLOGY
179
04/01/2014
03/15/2014
03/01/2014
02/15/2014
02/01/2014
01/15/2014
01/01/2014
Invoice
Payment
Invoice
Payment
Invoice
Payment
Invoice
$56.00
$56.00
$56.00
$56.00
$56.00
$56.00
$56.00
Policy Claims PhotosPayments Docs
Loudoun Mutual
Make a Payment Account HistoryCurrent Invoice
POLICY: 020111044
UC-6!
Insured
Views
Account
History

180. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
What
else
could
your
mobile
app
do?
MORE IDEAS
180
‣ View
policy
header
details.
(Contacts,
Term,
Status,
etc.)
‣ View
coverage
informaIon
with
links
to
policy
forms.
‣ Allow
user
to
change
basic
contact
informaIon.
‣ Allow
user
to
view
the
acIve
dec
‣ Cross
sell
/
quote
basic
policy
changes.
(Advanced)
Policy

181. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
What
else
could
your
mobile
app
do?
MORE IDEAS
181
‣ File
first
noIce
of
loss.
‣ Check
on
the
status
of
a
claim.
‣ Open
a
discussion
with
a
claims
adjuster.
‣ View
noIces
and
updates
posted
by
adjuster.
‣ Setup
an
ACH
account
for
direct
deposit.
(Advanced)
Claims

182. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
What
else
could
your
mobile
app
do?
MORE IDEAS
182
‣ Allow
insured
to
take
photos
of
their
property.
‣ Create
an
inventory
of
contents.
‣ Prompt
the
user
once
a
year
to
update
records.
Photos

183. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
What
else
could
your
mobile
app
do?
MORE IDEAS
183
‣ Allow
insured
to
view
all
public
documents.
‣ Provide
access
to
policy
documents
such
as
decs,
noIces,
inspecIon
photos,
etc.
‣ Provide
access
to
billing
system
documents.
‣ Allow
insureds
to
upload
their
own
documents.
Documents

184. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Discussion
CONCLUSION
184
Ques2ons
/
Feedback?

185. PHIL REYNOLDS03/26/2014MOBILE DEVICE TECHNOLOGY
Contact
Info
CONCLUSION
185
Email
Phone
Website
phil@britecore.com
417.299.1119
www.britecore.com