M&e system

Monitoring
and
Evaluation
A Designed Process for
M & E System
for
the health sector
By: Fikru Tessema, (B.sc, M.SC)
With
World Bank
January 2008
Addis Ababa
HOWDOWEKNOWTHATWEHAVEMADEADIFFERENCE?

i
Table of Contents
Page
1. INTODUCTION.............................................................................................3
1.1 Monitoring ................................................................................................... 3
1.2 Evaluation ................................................................................................... 3
1.3 M & E Conceptual Framework ..................................................................... 5
2. PLANNING FOR MONITORING AND EVALUATION ........................................5
2.1 Principles of Planning .................................................................................. 5
2.2 Objectives of M & E...................................................................................... 6
2.3 Planning Work process of M & E................................................................. 7
3. THE MONITORING WORK PROCESS.......................................................... 11
3.1 Conducting monitoring/routine data collection.......................................... 11
3.2 Scope of monitoring ................................................................................... 14
3.3 Responsibility for monitoring ..................................................................... 14
4. PERFORMANCE MEASUREMENT AND QUALITY IMPROVEMENT ............... 18
4.1 Report reviewing ........................................................................................ 18
4.2 Key stakeholder forum (KSF)/Joint coordination forum (JCF)/Outcome
forum......................................................................................................... 19
4.3 Annual review (AR)..................................................................................... 20
4.4 Quality Improvement ................................................................................. 21
5. REGULAR FOLLOW UP/SUPPORTIVE SUPERVISION.................................. 22
5.1 Give support.............................................................................................. 22
5.2 Composition of the team ............................................................................ 22
6. THE EVALUATION WORK PROCESS .......................................................... 23
6.1 Preparing for an evaluation........................................................................ 23
6.2 Involving partners and stakeholders .......................................................... 24
6.3 Defining the scope ..................................................................................... 25
6.4 Drafting the terms of reference (TOR) for evaluation................................... 25
6.5 Budgeting .................................................................................................. 26
6.6 Selecting the evaluation team .................................................................... 26
6.7 Managing an evaluation............................................................................. 27
7. USE OF MONITORING AND EVALUATION INFORMATION .......................... 28
7.1 INFORMED DECISION MAKING ................................................................ 29

ii
7.2 FEEDBACK................................................................................................ 29
7.3 PUBLICATION OF EVIDENCE.................................................................... 30
7.4 WORK PROCESS REDESIGNING............................................................... 30
8. VALIDATION ............................................................................................. 31
8.1 Tools of validation:..................................................................................... 31
8.2 Rating system for validation....................................................................... 32
8.3 Rewarding for good performance................................................................ 32
REFERENCES.................................................................................................. 33

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1. INTODUCTION
A good monitoring and evaluation system is the only way of tracking what is
being done and knowing if the strategies/interventions in health sector being
undertaken are making a difference. To make accessible and quality of health
services in particular require establishing strong M&E system because health
service is expensive, sensitive and hinges upon the critical issue of human
development. Continuous assessment/tracking is necessary given that new
strategies/interventions are constantly being proposed. Efforts must be made to
identify strategies/interventions that are more effective and to make them more
interventional in the strategies/interventions in the health sector.
1.1 Monitoring
Monitoring is tracking of a plan during its implementation to ensure that
activities and procedures are proceeding as planned and on schedule. The
objective of monitoring is to improve the management and optimum use of
resourceand to make timely decisions to resolve constraints and/or problems of
implementation. In practical terms, monitoring HSDP and annual plan means
finding out if implementation is according to the plan and taking the required
action when deviation from the plan is detected. Monitoring happens regularly
throughout all steps of intervention in the health sector. It includes the
collection and review of information available from HMIS sources; supervisory
visits; review meetings and annual reports.
1.2 Evaluation
Evaluation is the systematic collection of information about activities and
outcomes to make judgments about the health sector strategies/interventions,
improve its effectiveness, and/or inform decision makers about future health
sector strategies/interventions development. It is an independent and impartial
assessment of the performance carried out by specialists who have not been
involved in the day-to-day health sector strategies/interventions. The purpose

4
of evaluation is to assess whether the implementation of health sector
strategies/interventions has gone according to the plan to channel funds for
the desired access and quality of health services to be achieved. It is carried out
systematically and objectively at the end of plan period and aims at determining
possible worthiness of activities in the light of resources utilized so as to
improve future health sector strategies/interventions in the sector.
Source: WB, Ten Steps to a Results-Based Monitoring and Evaluation System: A Handbook for Development
Practitioners

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1.3 M & E Work Process High Level Mapping
2. PLANNING FOR MONITORING AND EVALUATION
2.1 Principles of Planning
M&E is used as a tool to ensure the production of outputs and progress
towards outcomes of tasks. Evaluation is an important monitoring tool and
monitoring is an important input to evaluation. Since monitoring and
evaluation are so interrelated, they have to be planned together at the same
time simultaneously.
Meaningful information about outcomes and outputs of strategies/
interventions in the health sector needs to be captured, regardless of the unit of
analysis used by a monitoring and evaluation plan. An evaluation and
Data analysis/
aggregation
Redefine Indicators
Formatting/
sustaining
Informed Decision Making
Evaluation/Operational
Research for Process
Outcomes
Accountability/respon
sibility
Support/Capacity
building
Integrated Supportive
Supervision
Redefine Role &
Responsibility
Performance
monitoring
Program/Project
data/Routine data
collection
Rewarding
Validation
Information for
decision making

6
monitoring plan should cover intended immediate results as outputs and
medium and long term results as outcomes of strategies/interventions in the
health sector. All operating units in the health system being at federal, regional
or woreda level should prepare a mandatory monitoring and evaluation plan for
strategies/interventions in their respective areas.
Planning of M&E is not primarily about scheduling (the timing and selection of
tools); it is about determining the best approach of strategies/interventions in
the health sector depending on the needs and the nature of what is being
monitored or evaluated, i.e., matching physical targets with the available
resources. In the planning of the health sector the plans used as monitoring
tools are MDG, SPM/HSDP or Annual Plan to ensure the matching of physical
targets with available resource to improve access and quality of health services
for the nation.
Figure 1: Illustration of core elements of long and medium term and operational
plan of the health sector
2.2 Objectives of M & E
Monitoring and evaluation helps managers/staffs:
 to learn from experience/improve program,
 to make more informed decisions,
 to be accountable & reposition ourselves and
 to build capacities.
The objectives are linked together in a continuous work process . Learning from
the past contributes to more informed decision-making. Better decisions lead to
greater accountability to stakeholders. Better decisions also improve
performance through capacity building, allowing for health sector activities to
be repositioned continually.
Overall Long Term Plan:
MDG
Overall Health Sector
plan: HSDP
Larger context & contains substantive
information and management
decisions and managed by Top
management/management council
committee and monitored to keep on
track
Focuses on outcomes and the
contributions that outputs make to
outcomes that managed by
programme managers and monitored
to keep on track
Operational
Health
Sector Plan:
Annual
Focuses on individual activities and
outputs that managed by Case
teams/case workers/performers
and monitored to keep on track

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Figure 2: Illustration of objectives of monitoring and evaluation
2.3 Planning Work process of M & E
2.3.1 Planning monitoring
Steps in planning monitoring to assess how strategies/interventions is going on
and working in the health sector:
a) Assess a need for monitoring
Federal: This is done by assessing the nature of health sector that are expected
to contribute to improvement and development of health services. In assessing
the nature of strategies/interventions, focus on what performance information
is needed at federal level; what elements are most important to keep tracking
on and what would indicate progress or success in health sector
strategies/interventions.
Regional: This can be done by assessing the nature of health sector that are
expected to contribute to improvement and development of health services in
the region. In assessing the nature of strategies/interventions, focus on what
performance information is needed at regional level; what elements are most
important to keep tracking on and what would indicate progress or success in
health.
Woreda: This is also done by assessing the nature of health sector that are
expected to contribute to improvement and development of health services in
the woreda. In assessing the nature of strategies/interventions, focus on what
performance information is needed at woreda level; what elements are most
Make more
informed decisions
Be accountable and
reposition yourself
Learn from
experience/
improve program
Build
Capacities

8
important to keep tracking on and what would indicate progress or success in
health sector.
b) Assess current monitoring
Federal: To assess current monitoring federally, look at the monitoring tools
being used in health sector intended to contribute to a given outcome of health
services at federal level. In assessing the nature of the current monitoring the
following questions has to be answered: Are these tools providing the necessary
information nationally? Do they involve the key development partners acting
federally? Is monitoring focusing on key issues for efficiency nationally? Are
there possibilities for greater efficiency and coordination nationally? This will
help to identify performance gaps in the health sector nationally.
Regional: To assess current monitoring regionally, look at the monitoring tools
being used in health sector intended to contribute to a given outcome of health
services at regional level. In assessing the nature of the current monitoring the
following questions has to be answered: Are these tools providing the necessary
information regionally? Do they involve the key development partners acting
regionally? Is monitoring focusing on key issues for efficiency regionally? Are
there possibilities for greater efficiency and coordination regionally? This will
help to identify performance gaps in the health sector regionally.
Woreda: To assess current monitoring at woreda level, look at the monitoring
tools being used in health sector intended to contribute to a given outcome of
health services at woreda level. In assessing the nature of the current
monitoring the following questions has to be answered: Are these tools
providing the necessary information at woreda level? Do they involve the key
development partners acting in the woreda? Is monitoring focusing on key
issues for efficiency at woreda level? Are there possibilities for greater efficiency
and coordination in the woreda? This will help to identify performance gaps in
the primary health services at woreda level.
c) Review monitoring scope or tools
This is done by assessing a need for additional or specific monitoring scope or
tools to suit the strategies/interventions for work process or activity. For
example, large or complex work process s may require more details about
strategies/interventions, downstream activitys may require additional
participation by beneficiaries, and innovative pilot activitys may generate
specific lessons learned that should be captured through monitoring. This will
help to identify potential sources of resources in the analysis as compared with
effectiveness for soliciting resources.

9
d) Adapt and/or design monitoring mechanisms
The mechanisms used should provide sufficient tracking of progresses towards
health sector goals. Tracking mechanisms can be done at all level to monitor
strategies/interventions. At Federal levels, it may involve Top
management/management council committee with Directorates/work process
owners and development partners working in health sector and focus on
performance outcome monitoring; midlevel management, i.e.,
Directorates/work process owners with teams and development partners and
focus on progress towards intermediate performance outcome monitoring; and
low level management, i.e., teams with experts and focus health sector
performance outputs and follow-up. This will help to identify efficiency in
resource utilization in the analysis as compared with the available resources
and institutional arrangements.
Figure 3: Illustration of tracking of progresses that contains inter-related elements
2.3.2 Planning evaluation
Steps in planning evaluation to assess outcomes with the work process of
strategies/interventions in the health sector:
a) Assess a need for evaluation
Within the pre-determined intervals of each plan year, the coordinating
department/M&E unit/section should submit a request for evaluation of
strategies/interventions in the health sector to the Top
management/management council. The M&E unit/section should conduct an
INPUTS
- Finance
DELIVERED THROUGH
- Project/programme
OUTPUTS
- Intermediary
Results
OUTCOMES
- Development
changes
Midlevel management:
Directorates/process owners with
teams and development partners and
low level management, i.e., teams
with experts
Top
management/management
council: Management
committee with
Directorates/process owners
and development partners
In partnership with:
development partners &
stakeholders

10
evaluability assessment (EA) to examine the readiness of strategies/interventions in
the health sector for evaluation. The main purpose of EA is to make necessary
adjustments in the work process /activity documents to make strategies/interventions
ready for the evaluation, to communicate the proposed evaluation of
strategies/interventions in the health sector with stakeholders and agree on necessary
modifications. It also helps to secure maximal participation of stakeholders during the
evaluation work process in strategies/interventions in the sector.
b) Plan for evaluation
Within the second quarter of each plan year, the coordinating/M&E unit/section
prepares and submits the evaluation plan to the planning department and Top
management/management council. An evaluation plan is based on strategic and
selective decisions by Top management/management council about what to evaluate
and when. The plan is then used to ensure that evaluation activities are on track.
c) Review plans for evaluation
The plan is kept up-to-date continuously, annually or periodically depending on local
needs, becoming in essence a rolling plan. For example, if a planning department plans
its first outcome evaluation three years into the health sector work process , the M&E
unit/section may not need to revisit the evaluation plan for two years—that is, until
the year prior to the evaluation. Any revision of the evaluation plan over the course of
the cycle should be presented first by the M&E unit/section to the planning
department. Sometimes revision is required when circumstances change, such as a
loss or gain in resourceor when there is change in the National context.
d) Reach consensus on the focus of evaluation
Evaluation is not an easy task that can be done holistically. The Top
management/management council has to make a consensus on the focus of the
evaluation of health sector. It can be work process or outcome of
strategies/interventions for activitys/work process s. Within each focus of the
evaluation again a core indicators have to be selected and agreed. Based on the
decision made by the Top management/management council, for example, when
planning outcome evaluations in particular, may pick and choose which outcomes to
evaluate, covering at least the mandatory minimum number of outcomes that must be
evaluated. The M&E unit/section should assist in selecting which outcomes to
evaluate.

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3. THE MONITORING WORK PROCESS
3.1 Conducting monitoring/routine data collection
The credibility of data depends to a large extent on the manner in which
monitoring is conducted. Minimum standards for work process data/routine
data collecting in the health sector are as follows:
a) Use clear indicators
For better assessment of the progress towards strategies/interventions in the
health sector, develop core indicators and baselines. This will help to link to
HMIS for regular data collection for strategies/interventions.
Key steps in selecting indicators for strategies/interventions:
Set baseline data and target: An outcome indicator for
strategies/interventions has two components: a baseline and a target. The
baseline is the situation before a work process or activity begins; it is the
starting point for results monitoring. The target is what the situation is
expected to be at the end of a work process or activity. (Output indicators
rarely require a baseline since outputs are being newly produced and the
baseline is that they do not exist.)
Use proxy indicators when necessary: Cost, complexity and/or the timeliness
of data collection may prevent a result from being measured directly. In this
case, proxy indicators may reveal performance trends and make managers
aware of potential problems or areas of success.
Use disaggregated data: Good indicators for strategies/interventions are based
on basic disaggregated data specifying resource mapping to fill gap, sources
for soliciting, utilization and liquidation.
Involve stakeholders: Participation should be encouraged in the selection of
both output and outcome indicators for strategies/interventions.
Participation tends to promote ownership of, and responsibility for, the
planned results and agreement on their achievement in
strategies/interventions. A preliminary list of out put indicators should be
selected at the formulation stage of interventions in the health sector, with
the direct involvement of the M&E unit/section designated to manage the
M&E for interventions in the health sector and with other stakeholders.
Development partners should be involved in the selection of outcome
indicators through the coordinating department of MoH for interventions
performance measurement formulation work process es.

12
Distinguish between quantitative and qualitative indicators: Both
quantitative and qualitative indicators should be selected based on the
nature of the particular aspects of interventions in the health sector.
Limit the number of indicators: Too many indicators usually prove to be
counter productive. From the available information, develop a few credible
and well-analyzed indicators that substantively capture positive changes in
interventions in the health sector. Be selective by striking a good balance
between what should be and what can be measured.
A sample format that suggests how indicators fit into monitoring and evaluating
performance of the health sector is indicated below.
Sample format
Intended Results
(output/outcome)
Type of
Indicator
Data
Source(S)
Method
of Data
Collection/
Analysis
Frequency
of Data
Collection/
Analysis
Who is
Responsible
Who will
Use the
Information
b) Do regular data collection on activities
It will be part of health management information system of the health sector. It
bases on agreed and identified indicator for the sector and includes indicators
specific inerventions. Sources of data will be community and health
facilities/health offices and all level. There may be data to be collected from
NGOs participating in the sector. Data collector will be health professionals at
all level with the support of data clerks. Information flow and frequency of
collection will have the same paths to National HMIS except exceptional data for
exceptional uses like for international communication for WASH movement
internationally.
The HEWs will record their daily performances & will prepare a monthly,
quarterly and annual activity and progress reports and submit their report both
to the Kebele council and to the WHOs. Reporting will be done on agreed
reporting formats for each level. The NGOs and private organizations will also
do the same. The report from the WHOs to the RHBs will be made on each
month. Furthermore, the RHBs will once again analyze, compile and submit the
reports to the FMoH and give the necessary feedback to the Woredas and all
concerned bodies. The WHOs will analyze & compile the reports for submission
to the RHB. Finally, the FMoH will again analyze and compile the regional
reports.

13
c) Focus on results and follow-up
Look for ―what is going well‖ and ―what is not progressing‖ in terms of progress
towards intended results of health sector in the health sector. Then, record this
in reports; make recommendations and follows-up with decisions and action.
d) Depend to a large measure on good design (logic model)
If a activity/work process is poorly designed or based on faulty assumptions of,
even the best monitoring is unlikely to ensure success in interventions in the
health sector. Particularly what is important is the design of a realistic results
chain of outcome, outputs and activities in the work process of interventions
for the health sector. Avoid using monitoring for correcting recurring problems
that need permanent solutions.
e) Do regular visits by M&E unit/section
Verify and validate progress through regular visit. In addition, organize visits
and/or joint meetings dedicated to assessing progress, look at the big picture
and analyze problem areas. Then ensure continuous documentation of the
achievements and challenges as they occur and do not wait until the last
moment to try to remember what happened.
f) Conduct participatory monitoring mechanisms
It ensures commitment, ownership, follow-up and feedback on performance of
interventions in the health sector. This is indispensable for outcome monitoring
of interventions in the health sector where progress cannot be assessed without
some knowledge of what development partners and stakeholders are doing in
interventions. Participatory mechanisms include outcome forum, stakeholder
meetings, steering committees/Top management/management council and
beneficiaries/ community.
g) Do regular analysis of reports/data aggregation
Fore stance, the annual activity/work process report is one of the minimum
standards for good monitoring of interventions in the health sector. Data from
such reports should be aggregated and prepared to suit to the intended
audience of the top and midlevel management and other partners and
stakeholders. The findings are used for decision-making on planning and
supporting interventions in the health sector.

14
3.2 Scope of monitoring
Minimum standards that monitoring efforts should address in the health sector
are as follows:
a) Progress towards outcomes
This entails periodically analyzing the extent to which intended outcomes of
interventions in the health sector have actually been achieved.
b) Factors contributing to or impeding achievement of the
outcome
This necessitates monitoring of interventions context of HSDP in relation to
socioeconomic developments taking place in the country.
c) Development partners contributions to the outcomes through
outputs
These outputs of interventions in the health sector may be generated by work
process s, activitys, policy advice, advocacy and other activities in the health
sector. Monitoring of outputs entails analyzing whether or not outputs are in
the work process of being produced as planned and whether or not the outputs
are contributing to the outcome of interventions in the health sector.
d) The partnership/harmonization, contracting, branding, active
resource hunting, etc interventions
This is dealing with partnership/harmonization, contracting, branding, active
resource hunting, etc interventions as well as the formation and functioning of
interventions for interventions for the health sector. M&E unit/section may add
additional elements where needed for management or analysis, while keeping a
realistic scope in view of available capacities. Scope of monitoring of
interventions includes providing decision makers and managers/department
heads, etc with information that will be used as a basis for making decisions
and taking action in interventions in the health sector.
3.3 Responsibility for monitoring
The responsibilities for monitoring of interventions in the health sector are
different at each work process level, where the focus is on higher-level results
at each higher level of work process . The Top management/management
council should focus on the Millennium Development Targets and country work
process outcomes; department heads should focus on the performance of

15
intermediate outcomes and Case teams/case workers/performers should focus
on the implementation of activity/work process work process and outputs.
Development partners can provide support at all levels.
a) Top management/management council
Top management/management council takes on a greater role in advocacy and
partnership building in interventions in the health sector. They do strategic
choice of monitoring mechanisms of overall domestic and external of
interventions in the health sector. The role of Top management/management
council is to ensure that interventions developed contribute as best as possible
to the attainment of the goals of the MDG and HSDP. This is accomplished in
partnership with key international and national stakeholders/partners and
with particular attention to the coordinating department/M&E unit/section.
Top management/management council actively leads quarter and annual
interventions review work process es, develops advocacy and partnership
interventions for domestic and external resources, promotes better monitoring
for domestic and external resources results and fosters a learning environment.
In general, the Top management/management council sets the framework for
managing and prioritizing in domestic and external resources plan and
partnerships for supporting the sector. Together with partners, the Top
management/management council also ensures that periodic assessments
review whether or not the approach followed is the best way to produce the
intended interventions outcomes.
At this level, the focus is on all of MGD and HSDP as well as development
partners’ contribution to country interventions priorities. The annual review is
the main vehicle for such monitoring. It draws out general lessons learned and
distills trends in interventions achievements, overall performance and problem
areas whether they are related to specific outcomes of interventions in the
health sector.
b) Directorates/work process owners
At this level, individual work process /activity level finance monitoring is the
main responsibility of the department heads. They are responsible for
performance monitoring with progress towards effective resource utilization.
They ensure monitoring report on domestic and external finance at work
process level and regions and different sources and bring the reports together
to provide complete information on progress in interventions in the health
sector. The coordinating Directorates/work process owners/M&E unit/section
managing monitoring of health sector in the health sector ensure the interface
between the desired results and finances that mobilized and utilized to meet the
expectations of the target beneficiaries.

16
Progress towards interventions in the health sector cannot be assessed by
activity/work process reports and indicators alone, the Directorates/work
process owners have to continuously scan the environment: keep abreast of
evolving perceptions of key stakeholders and the contributions of partners,
analyzing reports received from other stakeholders, using evaluations to provide
feedback on progress and, ideally, conducting client/customer surveys to find
out if perceptions of progress hold true.
c) Case teams/case workers/performers
Case teams/case workers/performers are responsible to monitor
implementation of interventions: input, work process and output management.
They also monitor implementation of interventions carried out by other
implementers. The Case teams/case workers/performers should make periodic
and annual activity/work process report on interventions in the health sector
to the Directorates/work process owners that provide critical information and
lessons learned regarding the effectiveness of the implementationof
interventions in the health sector to the Top management/management
council. Case teams/case workers/performers should also contribute to the
implementation of a partnership/contract strategy for interventions in the
health sector developed by the top/midlevel management.
The periodic and annual interventions reporting is made by Case teams/case
workers/performers with specific attention to outputs, and is analyzed by M&E
unit/section for enhancing of the utilization of resources information at all level
and making ready for higher level decision-making. The Case teams/case
workers/performers with M&E unit/section would ensure detailed finance
monitoring of all deliverables as well as implementation tasks. Since Case
teams/case workers/performers are often experts in their fields, monitoring at
activitys/work process s level may also entail some assessment of outcome
status of performance and thus provide input to the top level outcome
monitoring of interventions in the health sector.
This will help to ensure the link with regional day-to-day monitoring of health
sector, and in-house perfromance monitoring.

17
Figure 4: Monitoring responsibilities in the health sector
Top level management
monitoring responsibilities
Progress towards country-level
strategic outcomes: ensure the
interface between the desired results
and peformance inputs
Progress towards strategic outputs:
ensure the interface between the
performance input and outputs
Low level management
Midlevel management
Regions performance monitoring
responsibilities: ensure the interface
between the performance processes
and strategic outcomes
Woreda
performa
nce
monitoring
responsibi-
lities

18
4. PERFORMANCE MEASUREMENT AND QUALITY IMPROVEMENT
Indicators are part of performance measurement but they are not the only part.
To assess performance, it is necessary to know about more than actual
achievements, that is quality component. What also required is information
about how they were achieved, factors that influenced this positively or
negatively, whether the achievements were exceptionally good or bad, who was
mainly responsible and so on.
Figure 5: Dimensions for Performance Assessment
4.1 Report reviewing
MoH policy: It can be weekly, monthly, quarterly or annually reviewing of
performances. The MoH should get the annual achievement report that serves
as the basis for assessing the performance of work process s and activitys in
terms of their contributions to intended health care services’ outcomes through
outputs and partnership works at all level. As a self-assessment report by
activity/work process management at all level to the MoH, the annual
performance report does not require a cumbersome preparatory work process .
Standard performance report format should be used based on the agreed core
indicators. It can be readily used to urge dialogue with partners and
stakeholder. The performance report, which is prepared annually for larger
activitys/work process s, is essential to feed into the annual review.
Systematic analysis of achievenemts
Judgment of progress
Systematic analysis of achievenemts
against goals taking account of
reasons behind performance and
influencing factors
Judgment of progress-good or bad-based
on indicators
Can also include rating on other
performance dimensions.
Verification if
progress
towards results
Verification if progress towards results
has taken place.

19
Timing: The reporting period of the annual performance report should be every
12th months, and coinciding with the review period, i.e., the Ethiopian Fiscal
Year as part of performance reports.
Purpose: The annual activity/work process report provides a self-assessment
by the activity/work process management and is part of the review of the
activity’s/work process performance. The annual performance reportshould
provide an accurate update on activity/work process supporting results,
identify major constraints and propose future directions. It analyzes the
underlying factors contributing to any lack of progress in interventions so that
activity/work process management can learn from experience and improve
interventions performance.
Preparation: The annual performance report is prepared by the coordinating
department in the ministry. The M&E unit/section often liaisons with the at all
level to convey key concerns as input to the report. The annual performance
report is a report from the interventions/activity/work process management at
all level to coordinating department/M&E unit/section and other stakeholders.
This will help to align with implementation of harmonization (one report and
one budget).
4.2 Key stakeholder forum (KSF)/Joint coordination forum
(JCF)/Outcome forum
Another important way of monitoring interventions is the use of coordination
mechanisms that bring together partners and stakeholders for discussion and
analysis. This is generally known as the use of key stakeholder forum/joint
coordination forum for interventions of the health sector.
MoH policy: MoH has to employ mechanisms that involve partners and allow
for periodic discussion and analysis around outcomes of interventions in the
sector. For ease of reference, coordination mechanisms that monitor outcomes
of interventions in the sector are referred to as key stakeholder forum
(KSF)/joint stakeholder forum (JSF). Such forum focuses on the monitoring of
outcomes of interventions in the sector and the contribution of immediate
outputs of interventions to outcomes of interventions in the sector. Ideally,
outcome forum should use existing mechanisms such as established work
process steering committees, thematic groups or sectoral coordination groups.
If regular mechanisms do not exist, the MoH may bring key partners together at
periodic meetings.
Purpose: Key stakeholder forum/joint coordination forum ensure continuous
outcome assessment of interventions in the sector, which serves to enhance
progress towards long term results. The forum also promotes partnerships.
Bringing together different activitys/work process s concerned with a single

20
shared outcome may help ensure synergy and reinforce a common strategy
among MoH activitys/work process and partners towards long term results.
Participation: Participants in outcome forum include MoH, development
partners, NGOs and GOs. External development partners and NGOs should
participate at least on regular basis, but may not wish to attend all meetings.
Focus: What do outcome forum look at in interventions in the sector? The
outcome forum assesses the status of strategic outputs and related initiatives
by partners-all of which contribute to an intended outcome of interventions in
the sector. The forum does so by examining performance information from
activitys/work process s, national reports, donor reports and other sources. A
central task is to agree on a monitoring plan for the outcome and oversee its
implementation. It also serves as the focal team for outcome evaluations of
interventions in the sector. An outcome forum should be a vehicle for
documenting and disseminating lessons learned in interventions in the sector.
This may help alert the MoH management to problems or issues that might be
common across results of monitoring of interventions in the sector. Outcome
forum should not increase transaction costs by looking at all activity/work
process details.
Organization: The coordinating department (e.g., MoH PPD) is responsible for
ensuring that there is consultation and analysis of interventions in the sector to
support the monitoring of outcomes of interventions. For practical reasons, the
department generally uses existing fora, if available. If there are many forums,
some of them can be clustered, perhaps under the strategic areas of support
(SAS) or thematic areas of interventions in the sector.
4.3 Annual review (AR)
MoH policy: MoH has a firm stand for annual review of interventions in the
sector that connects reporting, feedback, evaluation and learning to assess
finance performance as a basis for the annual review meeting (ARM). It is
essential that the annual review meting is prepared from analysis based on
consultations with partners. The AR should be held towards the end of the year
in order to feed into the ARM. The review has to be fully managed at the
country level by coordinating department/M&E unit/section as decided by
MoH.
Purpose: The AR is a management dialogue at country level to assess
interventions progress towards results (outputs and outcomes) that can be
used for building a consensus and a mutual understanding between MoH and
its partners/stakeholders around common outcomes (results) of interventions
in the sector. It involves an assessment by coordinating department/M&E
unit/section with partners/stakeholders. The AR is the key vehicle for learning

21
by determining overall and general lessons learned and reviewing
recommendations of outcome evaluations of interventions in the sector.
Participation: The entire MoH officials (Directorates/work process owners and
sections), development partners, NGOs and GOs are involved in the review of
interventions in the sector to varying degrees. The Regional Health Bureaus
may also decide on the extent of their involvement, perhaps taking part directly
or electronically, or simply being informed of major findings of interventions in
the sector.
Organization: The scope of the review of interventions in the sector must be
balanced between its complexity and added value. It would depend on how well
the MoH has involved partners in the issues during the year; for example, many
of the AR issues would already have been covered if outcome monitoring of
interventions in the sector with partners/stakeholders has been regular,
leading to a simpler AR. A focused approach is recommended so that the key
issues and/or outcomes of interventions in the sector are addressed. What do
we want to get out of the annual review of interventions in the sector? Who
needs to be involved in interventions in the sector? What should we or
shouldn’t we focus on for interventions in the sector?
Documentation: There is no formal documentation required for the AR of
interventions in the sector, as it may take different approaches, i.e., HMIS. This
will help to align with and use of standardized data collection of the existing
system.
4.4 Quality Improvement
Work process es/activities shulod not be carried out/done for the sake of
performing things/acomplishing assignments. It has to give sense and make
something and use out of it. This is practically meaning that it is meeting the
needs and expectations of clients or customers of healthcare delivery services
with a minimum of effort, rework and waste. Similarly, quality improvement is
the concerted effort to continuously do things better until they are done right
every time (PPM&E) with a continuous measurement and improvement of the
work process . It also aims to improve the work work process es and systems
needed to provide a healthcare delivery service that meets or exceeds consumer
needs and expectations.

22
5. REGULAR FOLLOW UP/SUPPORTIVE SUPERVISION
5.1 Give support
The performance monitoring of the interventions in the health sector does not
end with weekly, monthly, quarterly or annually reviewing of performances.
Rather, the findings, conclusions and recommendations made from
performance monitoring should be internalized and acted upon; hence it is
need based and ensures effective and efficient resource (time, money, human
and logistics) utilization. Its approah is, therfore, seeking integration of
professionals with different purposes but working for the same outcome.
Therefore, the final step in managing and conducting an M&E of interventions
in the health sector is to follow up on the development change and give support
nationally at federal, regionally at respective bureaus of health, locally at
grassroots level. This will help to ensure the maximum efforts forwarded to
contribute to the development changes at all level and identify areas to be
evaluated to check development changes there.
5.2 Composition of the team
Management
Level
Composition
of the team
Focus of the
supervision
Time of the
supervision
Expected outputs
Federal MoH Vertual team
(from each
work process )
Progress
towards
achieving
development
changes:
outcomes
Yearly to the
regions
Corrective
measures at the
spot for
encouragement
Regional HB Vertual team
(from each
work process )
Progress
towards
performing
each activity:
intermediate
outcomes
Twice a year to
woredas
Corrective
measures at the
spot for
encouragement
Woreda HO Vertual team
(from each
work process )
Progress in the
work process
of carrying
each activity:
outputs
Quarterly to
health posts
Corrective
measures at the
spot for
encouragement

23
6. THE EVALUATION WORK PROCESS
6.1 Preparing for an evaluation
A variety of evaluations-each with different purposes and timing-can take place
during the national intervention cycle. The coordinating department/M&E
unit/section should strive to identify, at least generally, the purpose, timing
and the readiness for evaluation of interventions in the health sector in a
comprehensive and coherent manner-and do so as early as possible.
The timing of an evaluation of interventions in the sector should be directly
linked to its purpose. The purpose of an evaluation should dictate its timing
and scope. When preparing for an evaluation, it can be helpful to looking at the
scheduled dates for an evaluation of interventions in the sector, estimating the
time needed to prepare and conduct the evaluation, and then anticipate by
when the preparation work process needs to begin.
a) Ensure that Interventions/work process readiness for evaluation
EA is a stepping-stone toward any type of evaluation, whether it is a large work
process or outcome evaluation or a smaller, internal assessment of work
process performance. While the EA is taking place, the evaluator is also
working with work process staff, funding agencies, administrators, and
participants to help the work process get ready for an evaluation.
For example, he/she can help clarify work process goals by making them more
realistic and meaningful. This is a major advantage of having an EA—it will
improve a future evaluation by formalizing the agreement between the evaluator
and decision makers on what is important in the work process , anticipating
evaluation problems, and smoothing the overall work process .
 How to Perform an Evaluability Assessment
An EA has five crucial tasks that an evaluator must successfully complete:
Task 1 Study the work process history, design, and operation;
Task 2 Watch the work process in action;
Task 3 Determine the work process ’s capacity for data collection,
management, and analysis;
Task 4 Assess the likelihood that the work process will reach its goals
and objectives; and
Task 5 Show why an evaluation will or will not help the work process
and its stakeholders.

24
 How to Ensure that the work process is evaluable
Each work process should have a model that is clearly structured. Within the
model, the goals and objectives should be measurable so that the degree to
which they have been achieved can be assessed. Work process managers must
think objectively; that is, what data can be collected that will provide clear
evidence that the goals and objectives have been met? Overall, work process
managers should ensure that their work process s are serving those youth they
set out to serve, that they are collecting relevant data in an organized and
consistent fashion, that they are staffed with people with the appropriate
qualifications and knowledge, and that the work process activities are being
implemented as designed. If all of these elements are in place, a work process
will most likely prove to be evaluable.
b) Timing, purpose and duration of evaluations of interventions in the
health sector
TIMING EXAMPLES OF PURPOSES DURATION
Early in the activity/work
process cycle: Years 1–2
To check early strategy for a
particularly ambitious results (work
process /output)
Shorter
Middle of the activity/work
To prompt mid-course adjustments
in work process /output production
Medium
End of the activity/work
To check strategy for results
(outcomes) and learn lessons for the
next health care supporting strategy
formulation
Longer
6.2 Involving partners and stakeholders
An emphasis on results places an even greater emphasis on the involvement of
development partners (those with whom MoH is actively engaged in pursuing
results) and stakeholders (those with a role and/or interest in the results) in
evaluation exercises of all kinds. In particular, key partners, should be involved
in every step of an outcome evaluation of interventions in the sector. Likewise,
stakeholders affected by an evaluation should also be involved, even if they are
not directly involved in the work process or outcome. Stakeholder should be
involved, for example, through a stakeholder meeting to discuss the initial
findings of the evaluation team.
Procedures for involving partners and stakeholders, and standards for the
entire evaluation work process of interventions in the health sector include the
following:
a) Make a preliminary selection of partners and stakeholders to contact in
the early stages of evaluation planning (i.e., when selecting the outcome

25
evaluation of interventions in the sector, defining the scope, deciding on
timing and so on);
b) Share the TORs and CVs of suitable candidates for the evaluation team
and obtain feedback from stakeholders and partners, who can play a
valuable role in defining the scope of the outcome evaluation;
c) Introduce team members to partners and stakeholders;
d) Invite partners and stakeholders to workshops with the evaluation team
(i.e., when they form the evaluation questions, present the evaluation
report, etc.);
e) Organize a joint analysis with partners of relevant documentation for the
evaluation and make the analysis available for future examination by the
evaluation team;
f) Organize joint field missions with key partners/stakeholders when
relevant;
g) Organize a meeting with partners and stakeholders after the first draft of
the evaluation report is produced to discuss the findings with them;
h) Follow-up with partners and stakeholders to help ensure that the lessons
learned and recommendations of the evaluation of interventions in the
sector are internalized.
6.3 Defining the scope
The scope of an evaluation of interventions in the sector might address:
a) Identification of innovative methodologies of interventions in the sector to
contribute to key development issues;
b) Level of participation of stakeholders in the achievement of effective
interventions in the sector;
c) Identification of direct and indirect beneficiaries and how they have
benefited from interventions in the health sector;
d) Implementation and/or management issues of interventions in the health
sector if they are suspected of being problematic, including the timeliness
of outputs, the degree of stakeholder and partner involvement in the
completion of the outputs, and how work process es were
managed/carried out (Were the work process es transparent and
participatory, for example?).
6.4 Drafting the terms of reference (TOR) for evaluation
At a minimum, it is expected that terms of reference for all evaluations will
contain the following information:
Introduction: A brief description of what is to be evaluated (interventions in
the health sector);
Objectives: Why the evaluation is being undertaken and a list of the main
stakeholders and partners;

26
Scope: What issues (interventions in the health sector) , subjects, areas and
timeframe the evaluation will cover;
Products expected from the evaluation: What products the evaluation is
expected to generate (e.g. resources mapping and gap analysis work
process , finance sources and soliciting work process , utilization work
process , recommendations, lessons learned, rating on performance);
Evaluation focus and approach: The focus of evaluation (work process ,
outcome) and approach (formative, outcome);
Methodology of evaluation: The methodology suggested to the evaluation
team;
Evaluation team: Composition and areas of expertise;
Implementation arrangements: Who will manage the evaluation and how it is
organized.
6.5 Budgeting
Budgeting for an evaluation of interventions in the health sector depends upon
the complexity of interventions to be evaluated and the purpose of the exercise.
It is not more than 2-3% of the work process /activity budget. This factor
dictates the timeframe and the number of evaluators needed. When budgeting
for an evaluation of interventions, the coordinating department/M&E
unit/section should consider the following factors:
a) The scope, complexity and time commitments of the evaluation
b) The need to minimize time and expense
c) The use of field visits and interviews
d) The use of national consultants
e) The areas of expertise needed among the evaluators
6.6 Selecting the evaluation team
Areas of expertise to be considered in the team composition include the
following:
a) Technical knowledge and experience in health sector supporting
mechanism/thematic areas, with specifics depending on the specific focus of
the evaluation;
b) Knowledge of the national situation and context of interventions in the
health sector;
c) Results-based management expertise;
d) Capacity building expertise;
e) Familiarity with policymaking work process es in the finance sector (design,
adoption, implementation) if the evaluation is to touch upon policy advice
and policy dialogue issues.

27
6.7 Managing an evaluation
Tasks involved in managing an evaluation of interventions in the health sector
should touch on data collection and analysis, backstopping and feedback,
reporting and follow-up.
a) Collecting and analyzing data
Both qualitative and quantitative methods are used. The methods respond to
different objectives and use different instruments and methodologies yet are
highly complementary. Preparing for an evaluation normally requires a
combination of both types of methods.
b) Backstopping and feedback
The coordinating department/M&E unit/section is responsible for liaisoning
with partners, backstopping and providing technical feedback to the evaluation
team. The M&E unit/section should be in constant liaison with the evaluation
team. These well-informed staff members push the evaluation team to justify its
conclusions and back them up with evidence, and help deepen and clarify the
evaluation team’s discussions of interventions in the health sector.
c) Reporting
The evaluation team is bound by the TOR to ensure that the selected issues of
interventions in the health sector are adequately addressed in the report,
although some flexibility will allow the team to add issues that it feels are
particularly pertinent and to make judgmental matrix, conclusions and
recommendations. Generally, the team leader drafts a table of contents at the
earliest stage of the evaluation. Once the first draft of the evaluation report is
submitted, the coordinating department or relevant M&E unit/section should
analyze and provide comments. After comments are incorporated, the final draft
version should be circulated among partners to obtain their valuable feedback.
The evaluation team leader is responsible for incorporating comments into the
final version of the report, and then for submitting it to the Top
management/management council of the Ministry.

28
7. USE OF MONITORING AND EVALUATION INFORMATION
Monitoring and evaluation should provide information and facts that, when
accepted and internalized, become knowledge that promotes learning. Learning
must therefore be incorporated into the overall work process cycle for
interventions in the health sector through an effective feedback system.
Information must be disseminated and available to potential users in order to
become applied knowledge.
Key principles/values for use of evaluative evidences for interventions in the
health sector:
a) Record and share lessons learned
b) Keep an open mind
c) Plan evaluations strategically
d) Involve stakeholders strategically
e) Provide real-time information
f) Link knowledge to users
g) Apply what has been learned
h) Monitor how new knowledge is applied
Monitoring and evaluation should also indicate under what conditions in different
focus areas lessons learned should be shared at regional and woreda level, through
coordinating department/M&E unit/section.
Key principles/values of learning in the use of monitoring and evaluative
evidence of interventions in the health sector:
a) Help others actively interpret rather than record information on
interventionsso they can construct new knowledge for themselves;
b) Use timely, effective and innovative information management
interventions for interventions;
c) Derive performance standards and learning from the various
units/constituencies/ communities of practice with which MoH works to
make interventions in the health sector assessments more participatory;
d) Situate abstract tasks in authentic contexts so that the relevance of the
task is apparent and others can embed new knowledge in interventions;
e) Extend to others the opportunity to work at problem solving by actively
sharing skills and expertise in interventions with one another;
f) Unbind knowledge from a single specific context of interventions in order
to maximize knowledge transfer;
g) Enable others (regions, woreda) to recognize and respect what they
already know about interventions as well as the knowledge that exists
within their community;
h) Provide others with many examples of a new concept in interventions;

29
i) Strengthen own and others’ ability to judge when new knowledge of
interventions should be used.
7.1 INFORMED DECISION MAKING
Finally, at all levels informed decision making will be an important step to
continue with the implementation of the work process or stop it or for
termination. It can be made collectively, by work process owner or performer for
early corrective measures.
7.2 FEEDBACK
Key principles of feedback from monitoring and evaluation of interventions
in the health sector:
1. Elaborate interventions based on intended outcomes;
2. Define, for each department level and development partners, the
purpose for generating knowledge or decision-making information and
its scope of interventions;
3. Define monitoring priorities oriented to outputs and outcomes and have
reference points or standards against which judgments can be made
about feedback;
4. Select knowledge and information indicators based on
corporate/strategic priorities, use and user;
5. Incorporate a timescale covering future changes in interventions;
6. Constantly inquire, through feedback mechanisms, about why events
appear to have happened or to be happening in of interventions;
7. Identify the extent of the effect that health sector are having as
compared to other factors influencing a development situation;
8. Specify where, when and how information will be interpreted,
communicated and disseminated, including consultations as inputs to
routine work process es of interventions in the health sector.
9. Share knowledge on documenting, analyzing and reviewing of
comparative experiences in interventions design, partnerships,
monitoring and evaluation activities;
10. Target strategically generating information on interventions in the
sector that is appropriate for different users and timely in relation to
decision-making and accountability requirements;
11. Cross-check and ensure quality of evaluative evidence to produce valid
and relevant feedback on interventions in the health sector.

30
7.3 PUBLICATION OF EVIDENCE
Publication of monitoring and evaluation results of interventions in the health
sector should follow a clear format in order to treat the evidence fairly, to
produce compelling analytic conclusions and to rule out ambiguity.
Standards for publication of monitoring and evaluation results of interventions:
a) Designed for a specific audience;
b) Relevant to decision-making needs, especially for Top
management/management council;
c) Available when the ― window of opportunity ‖ for decision-making arises
(i.e. timely);
d) Easily and quickly understood;
e) Based on sound methodological principles;
f) Delivered through recognized channels;
g) Areas of uncertainty and their significance clearly identified;
h) Accompanied by full acknowledgement of data or information sources;
i) Provides information on both tangible and intangible products and work
process es of development;
j) Available at minimal cost in terms of time, money and administrative
costs.
7.4 WORK PROCESS REDESIGNING
7.4.1 Check for sustaining adequate performance
M&E ensures sustaining best practices of the respective work process
accordingly and avoids repeating mistakes from the past and above all
maximizes quality improvement with continum of care/service.
7.4.2 Check for formating/redesigning inadequate performance
Formatting/redesigning of the respective work process also remains a
consequence of M&E with determining possible worthiness of performances in
the light of resources utilized. Check for standard operating procedures and
manuals that may conutribute to inadequate performance. Check again for
data collected because it might be data that the work processes do not use it.
7.4.3 Verify/redifine indicators
It mgiht be the indicator that has to be responsible for adequate/inadquate
implementation of the process. It might be an indicator that cannot be
measured.Check the indicator measurability and redifine it.

31
8. VALIDATION
Validation of each intervention’s/ activity’s/ work process’s success/
accomplishment/ acievement is a means of maximizing participation and
improvements. Validation entails checking or verifying whether or not the
reported progress/performance is accurate. It entails checking or verifying
whether or not the reported progress/performance accuracy with right role and
responsibility, proper information flow (transfer data) and acceptable sources.
8.1 Tools of validation:
a) Field visits/on-sopt checking
Field visits are frequently used as a monitoring mechanism. Minimum
standards for field visit should include: field visit policy, timing of the visit, its
purpose in terms of monitoring, and focusing what to look for in order to
measure interventions progress.
b) Work process of field visit
MoH Policy: Field visits may be undertaken by top, midlevel and low level work
process /activity managers and/or a group of team with partners and
stakeholders.
Timing: A field visit may be planned for any time of the year. If it is undertaken
in the first half of the year, just after the annual review meeting, it may be
oriented towards the validation of progress towards
achievements/accomplishments. If it is undertaken in the latter part of the
year, it may be oriented towards the validation of interventions results. The
reports of field visits are action-oriented and brief, submitted within a week of
return to the coordinating department/M&E unit/section.
Purpose: Field visits serve the purpose of validation of health sector
interventions. They validate the interventions results reported by work process
s and activitys, in particular for larger, key work process s and activitys that
are essential for health sector outcomes. They involve an assessment of health
sector interventions progress, results and problems. They may also include
visits to the activity/work process management at all level. Visits are
increasingly joint efforts of several partners involving clusters of work process s
and activitys within a health sector interventions outcome. A team of Work
process /activity Managers, for example, may undertake a series of visits to
activitys that are contributing to one particular health sector interventions
outcome. Several partners might also join together to visit all health care
services financial activities within a specific geographical area. Such joint
efforts are often an efficient way to obtain a comprehensive overview of health
sector interventions progress at all level.

32
Focus: What should we look at during a field visit? The emphasis is on
observing the progress being made towards the attainment of health sector
interventions results (outcome and outputs) that are contributing to the goals
of the health care services. The field visiting team/M&E unit/section should
also look at the contribution of the development of strategic partnerships
(MoUs/contract signed with region regarding performance agreement) and rates
progress towards outputs and outcome of health sector interventions. In a
change from past health sector interventions practice and detailed
implementation issues will no longer be the main focus of field visits.
8.2 Rating system for validation
For outcomes, the rating is to compare, as measured by outcome indicators for
interventions, the evidence of movement from the baseline either towards or
away from the end/target.
The most commonly used rating mechanisms are:
o Positive change: positive movement from baseline to target as measured
by the outcome indicator(s) for interventions;
o Negative change: reversal to a level below the baseline as measured by
the outcome indicator(s) for interventions;
o Unchanged: no perceptible change between baseline and target as
measured by the outcome indicator(s) for interventions.
For outputs, the rating system should also have three points: no, partial and
yes. The three ratings reflect the degree to which an output’s targets have been
met. This serves as a proxy assessment of how successful an organizational
unit has been in achieving its outputs of interventions. The three ratings are
meant to reflect the degree of achievement of outputs by comparing baselines
(the inexistence of the output) with the target (the production of the output).
The ―partially achieved‖ category is meant to capture those en route or
particularly ambitious outputs that may take considerable inputs and time to
come to fruition.
The most commonly used rating mechanisms are:
o No: not achieved;
o Partial: only if two-thirds or more of a quantitative target is achieved;
o Yes: achieved.
8.3 Rewarding for good performance
For positive change and achievement a reward system has to be in place for
recognition of good performance and getting encouraged for those achieving less
or no outcome or output. Check for accountability/responsibility for less
acheievement and redifine roles and responsibility.

33
REFERENCES
UNICEF-ROSA, Planning, monitoring and evaluation, retrieved from
http://www.unicef.org/rosa/monitoring_evaluation.html, on 14 Oct 2007
WB, Ten Steps to a Results-Based Monitoring and Evaluation System: A
Handbook for Development Practitioners, retrieved from
http://publications.worldbank.org/ecommerce, on 14 Oct 2007
UNDP, (1998) The Multi-Year Funding Framework Report by the Administrator,
retrieved from
http://intra.undp.org/bom/maintopics/services/bp/bpmain.html, on 14 Oct
2007
UNDP, Change Management, retrieved from
http://intra.undp.org/bom/maintopics/services/bp/bpmain.html, on 14 Oct
2007
UNDP, Balanced Scorecard, retrieved from
http://intra.undp.org/bom/scorecard/index.html, on 14 Oct 2007
UNDP, (2002), Handbook on Monitoring and Evaluating for Results, retrieved
from http://intra.undp.org/bom/scorecard/index.html, on 14 Oct 2007

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