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Managing Resistance to Change
Andrew Annett
Jason Little




                                @akannett
                                @jasonlittle
                                               1
What is Resistance to Change?
Resistance
new status quo          old status quo


   status quo




                                                                      d
                                                                    te
                                            n




                                                                  ea
                                        tio




                                                               cr
                                      a r
                                      eg & ice




                                                               g
                                                             in
                                     t
                  cha




                                  in         ct




                                                          be
                                            a
                                          Pr




                                                         y
ide




                     os




                                                         tit
                                                       en
   nti




                                                     id
      ty




                                                    w
                   transforming

                                                  ne
     be




                        idea
       ing
           los
              t
Rationals “NT”

                                               new status quo   old status quo
    Guardians “SJ”

status quo

                                         n
                                   a tio
                                     r
               Artisans “SP”      teg & ice
              cha




                               in         ct
                                         a
                                       Pr
                 os




               transforming
                    idea


                          Harmonizers “NF”
Managing Resistance to Change
We are creatures of habit




“Cells that fire together, wire together.”
                             Donald Hebb, 1949
The 5 factors that shape
  all social interaction.
Fogg Behaviour Model
Different context? Different trigger
What next?
       Options         Doing (1)   Done

Become             Learn to
intentional        promote
about change:      positive
Simplify,          responses.
Decompose


Discuss these
ideas:
@ akannett
@jasonlittle
1      Understand Change

       - Satir Change, Interaction and Human Validation Process Models
       - Type and Temperament reaction to change
       Prepare for Change
2
       - ADKAR, interviews, cultural assessment


3       Trigger the Change

        - “Agile Adoption”, “Agile Transformation”, Lean, Scrum, Kanban,
        Management 3.0, Beyond Budgeting

        Manage the Chaos
4
        - SCARF, BJ Fogg Model, Lean
        Change, Complexity Thinking, STOOS

                                                   Managing Resistance
@akannett @jasonlittle http://www.leanchange.org
                                                   Responses to Change

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Managing Resistance to Change

  • 1. Managing Resistance to Change Andrew Annett Jason Little @akannett @jasonlittle 1
  • 2. What is Resistance to Change?
  • 4. new status quo old status quo status quo d te n ea tio cr a r eg & ice g in t cha in ct be a Pr y ide os tit en nti id ty w transforming ne be idea ing los t
  • 5. Rationals “NT” new status quo old status quo Guardians “SJ” status quo n a tio r Artisans “SP” teg & ice cha in ct a Pr os transforming idea Harmonizers “NF”
  • 7. We are creatures of habit “Cells that fire together, wire together.” Donald Hebb, 1949
  • 8. The 5 factors that shape all social interaction.
  • 11. What next? Options Doing (1) Done Become Learn to intentional promote about change: positive Simplify, responses. Decompose Discuss these ideas: @ akannett @jasonlittle
  • 12. 1 Understand Change - Satir Change, Interaction and Human Validation Process Models - Type and Temperament reaction to change Prepare for Change 2 - ADKAR, interviews, cultural assessment 3 Trigger the Change - “Agile Adoption”, “Agile Transformation”, Lean, Scrum, Kanban, Management 3.0, Beyond Budgeting Manage the Chaos 4 - SCARF, BJ Fogg Model, Lean Change, Complexity Thinking, STOOS Managing Resistance @akannett @jasonlittle http://www.leanchange.org Responses to Change

Editor's Notes

  1. It takes effort to think Our brains minimize effort Heuristics and biases shortcut the need to think We can’t easily overcome emotional responses with rational thought
  2. Facilitate – make behaviour easier – simplify Spark – motivate behaviour (pull with insight) Signal – cue behaviour