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MANAGING COMMUNITIES

Guest Lecture by Arie Moyal – 28 Feb 2012
   Communities of Practice (GLIS 664)
  McGill Graduate School of Library and
           Information Studies
First things first
The first question I ask when I’m approached to
launch a community is:




            “Why?”
Community Lifecycle




(from: http://www.feverbee.com/)
The Engagement Formula




(from: http://josephporcelli.com/the-community-engagement-formula-cmgr)
Some Challenges
•   Encouraging growth
•   Illegal activity or content
•   Negativity
•   Trolls
•   Time and resources
Best Practices
•   Have procedures in place
•   Listen
•   Respond quickly
•   Be open
•   Ask for input
•   Start conversations
•   Empower your community to help you
Questions?

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