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London Patient Voice

The document outlines plans to establish an independent patient scrutiny function called London Patient Voice (LPV) to hold NHS England London to account for its statutory obligations to public participation. LPV will evaluate NHS England London's annual participation report, assess engagement against participation duties, and make recommendations. Members will be recruited publicly. The Centre for Public Scrutiny will provide training and support to help LPV function as an effective independent scrutiny panel.

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INDEPENDENT SCRUNITY (LONDON PATIENT VOICE) Paula Lloyd knight Head of Patient and Public Voice NHS England London Region Scrutiny Paula Lloyd Knight June v4
NHSEL MEETING THE PARTICIPATION CHALLENGE To meet its statutory obligations NHSEL proposes to develop: A stand alone patient and public scrutiny function to hold the region to account for how it meets its statutory participation obligations Scrutiny Paula Lloyd Knight June v4
SCRUTINY PROGRESS TO DATE • Sept 2013- Transformation group agreed approach to setting up public arms length scrutiny • Dec 2013 – Successful co design day held with 50 people agreed framework and concept • Jan 2014 – Task & finish group developing operating framework • May 2014 – procurement process for provider • June 2014- Appointed Centre for Public Scrutiny Scrutiny Paula Lloyd Knight June v4
OUTCOME METHOD PRODUCTS Public Scrutiny of Participation London Region Scrutiny Paula Lloyd Knight June v4 Patients and the public have independently evaluated NHSEL’s engagement against the two participation duties and made recommendations for improvements. Community Asset based Approach Create London Patient Voice as a stand alone group which holds NHSE London to account against the two participation duties across its direct commissioning function 1. Annual independent evaluation of NHSEL participation report 2. Independent assessment of the impact and experience London citizens have had on NHSE commissioning activities 3. Annual recommendations for improvement
EXTERNAL SCRUNITY (London Patient Voice) Scrutiny Paula Lloyd Knight June v4 LAY MEMBERS SENATE SCN PATIENTS FROM SCRG PATIENT REFERENCE GROUPS FROM ACROSS DIRECT COMMISSONING FUNCTION INDPENDENT PARTICIPATION SCRUNITY ENABLERS LONDON PATIENT VOICE Independent patient /pubic scrutiny against the two participation standards •Assess NHSEL annual report • produce independent report & recommendations for improvements •Collect evidence from existing NHSEL patient groups on their experience of involvement Call for evidence REVIEW EVIDENCE Provide report on their experience of involvement Provide evidence on the impact they have in CRG Provide evidence on impact within the senate Call for evidence Call for evidence
Role of London Patient Voice • Assess NHSELRs annual participation and engagement in commissioning report • Prepare & publish an independent evaluation of NHSELR participation and engagement report making recommendations • Evaluate domain 2 of the direct commissioning framework against the HSCA participation duties and give recommendations for improvement • Collect evidence from NHSEL patient reference groups across the direct commissioning function to support validation of NHSEL report • Define what good looks like Scrutiny Paula Lloyd Knight June v4
Membership London Patient Voice • Independent Chair (open recruitment) • 11 members (open recruitment) (Membership to be representative of London's diversity – at application process) Scrutiny Paula Lloyd Knight June v4
Patient reference group relationship with LPV Reference groups are not part of LPV but are part of NHSEL P&E structures and will have a working relationship with LPV ( members will not be able to be part of both) • Existing NHSEL patient/ user groups who are active participants in the commissioning process • Provide expert user experience / knowledge to NHSEL • Each group will prepare a report to the LPV on their experience of involvement and the impact they believe they have made, this will form part of the annual call for evidence Scrutiny Paula Lloyd Knight June v4
Relationship with NHSEL • LPV will be a stand alone arms length group • NHSEL should have clear arrangements for how it manages the LPV recommendations • NHSEL SMT may be asked to give evidence to support the annual report and recommendations Scrutiny Paula Lloyd Knight June v4
Creating and developing London Patients Voice Su Turner Head of Programmes Centre for Public Scrutiny
Who are CfPS? Founded in 2003 to: • promote accountable public services • influence policy and practice Now a charity, we are a national leader in ideas about accountability and scrutiny in public services: • on-line (library, exchange, bulletins and news, blog, twitter) • training and improvement support services • publications and events
what is scrutiny? Fundamentally, we believe that: scrutiny is based on the principle that someone who makes a decision… …shouldn’t be the only one to review or challenge it
what is good scrutiny? CfPS “four principles” of good scrutiny: • Provides ‘critical friend’ challenge to executive policy- makers and decision-makers • Enables the voice and concerns of the public and its communities • Is carried out by ‘independent minded governors’ who lead and own the scrutiny process • Drives improvement in public services
Creating London Patient Voice - Recruiting and developing its members • Recruitment – by end of July • 3 training and development sessions in August covering: • Getting to know each other, NHS England and the London Area Team. • Independent scrutiny, questioning and listening skills. • Working with others and work programming. • Coaching and support – particularly for the Chair • Support for panel members at meetings
Thank you Any questions?
To find out more www.cfps.org.uk - register on-line or sign up for: - e-newsletters, e-digests & scrutiny exchange - reviews library, on-line forum, latest news - new Policy and Skills Briefings Twitter: @CfPScrutiny info@cfps.org.uk or 020 7187 7362 for helpdesk