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Library Collections
Meet Web 2.0 - Tools for…
WOW!




                      COOL!


 AWESOME!

            User Experiences
Presented by:
Michael Howser & Bill Miller
University of Connecticut Libraries
Map and Geographic Information Center –
MAGIC – magic.lib.uconn.edu
10 Tips to Improve the User Experience
            - Where to Start -
• Problem                    • Solution
  – User identified issues     – Free or Cheap
  – Confusing                  – Little to no programming
  – Advanced User Only         – Flexible
  – Jargon                     – Web 2.0 (when
  –  Metadata takes              possible)
    priority over image(s)     – Intuitive
  – Money                      – Little or No IT help
                                 needed
P     roblem
We are having problems
with distributing images of
our historical map
collection. One of the big
stumbling blocks is the
size tiffs and our storage
capability and budget is
very limited.

Do you know of a way
to allow our patrons to
search metadata and
download images
without having to
contact our office; and
do it for less than
$5,000?
S   olution

flickr
• Price = $24.95/yr
•Unlimited Storage
•Download feature
•Rights-management
•Multiple Image sizes
•Tagging
•Searchable



Flickr                  flickr.com
P     roblem
We have diverse
resources available
through the MAGIC
website and several links
of outside resources that
are useful to our patrons.

How can we provide a
comprehensive search
capability that would
allow our patrons to
find available
resources with one
search?
S   olution

 Google CSE
 •Price = FREE!
 •Completely
  Customizable
 •Identify website(s) to
  include in search
 •Branding
 •Ad Free
  (for non-profits)


Google Custom Search Engine   google.com/cse
P    roblem
I am off-campus patron
and I’m looking for the
location of old stone
walls in Connecticut.

How can I find the
Clark and Tackabury's
Topographic Map of
Connecticut from
1859? I would also
like to have a copy of
the map for my
research.
S   olution

 cooliris
 •Price = FREE!
 •Visual Wall
 •Embed into
 website
 •Customizable
 •Searchable



cooliris          cooliris.com
P    roblem
We are purchasing a
collection of guidebooks
and maps for the UConn
Travel Abroad Program.


I would like to make
the students aware of
these resources using
interactive technology
they are already using.
Any ideas?
S   olution

 Google
 Maps
 •Price = FREE!
 •My Maps enables
  collaboration
 •Cloud-based
 •Searchable
 •Includes data & data
 can be added/
 created


Google Maps & My Maps    maps.google.com
P    roblem
Metrics are starting to
drive decisions in our
library. It is becoming
increasingly important
that we have granular
stats showing
who, when, and what
resources are being
used on the MAGIC
website.


How can I gather
statistics about my
users?
S   olution

  Google
  Analytics
  •Price = FREE!
  •User-data
  •Keywords
  •Traffic sources
  •Visitor Locations
  •Much more!



Google Analytics       google.com/analytics
Data Analysis – Fall 2008
Key Indicators:
Average Time on site
1 minute 58 seconds

Pageviews
42,167

Pages/Visit
1.79

Content
/ (homepage) 26,380
/help/help_sid 4,058
Data Analysis – Spring 2009
Key Indicators:
Average Time on site
3 minute 28 seconds

Pageviews
84,117

Pages/Visit
3.41

Content
/ (homepage) 25,925
/historical_maps 7,354
P    roblem
I would like our users to
be able to label
resources and see how
other users are
describing them.


How do we make our
recommended links to
additional resources
easily accessible to
our users?
S   olution

  Delicious
  •Price = FREE!
  •Flexible
  •Searchable
  •Tagging
  •Can be used to
  improve Google CSE




Delicious              delicious.com
P    roblem
The UConn Library system
is becoming a more
collaborative organization.
There is increasing need
for communication
between the main campus
and the branch campuses.

Is there a way we can
use the web to facilitate
inexpensive live video
conferencing?
S   olution

 DimDim or
 Yuuguu
 •Price = FREE!
 •Flexible
 •Recording option
 •Minimal/no installs
 •Screen sharing
 •VoIP
 •Mac + Windows


DimDim OR Yuuguu        yuuguu.com   dimdim.com
P    roblem
We are starting to work
with multiple
departments across
campus. We need to
understand what their
students are researching
and what areas are
growing.
Do you know of a way
we can begin a dialog
and brainstorm?
S   olution

  Bubbl.us
  •Price = FREE!
  •Flexible
  •Collaborative
  •Embed capable
  •Multiple Uses!




Bubbl.us            bubbl.us
P    roblem
We provide data to the
undergraduates at
UConn. They have to
make choices on what
they will download from
our site. We find that
they often download the
wrong data.

Is there a program that
will allow them to
preview the data
before they actually
begin to download?
S   olution

 Google Maps
 Preview
 •Price = FREE!
 •Flexible
 •Need to have KML
 or KMZ file first
 •Easy to use
 interface
 •Google My Maps
 friendly


Google Maps & My Maps   maps.google.com
P    roblem
We have provided data
and maps through the
MAGIC website
assuming that patrons
actually want what we
provide.


How can I survey my
users cheaply and with
no IT help?
S   olution

  Google Docs
  - Forms
  •Price = FREE!
  •Flexible
  •Statistics reporting
  •Easy to edit/update
  •No limit on # of
  questions



Google Docs - Forms       docs.google.com
Questions?
Map and Geographic Information Center - MAGIC
   University of Connecticut Libraries
   369 Fairfield Way
   Phone: 860-486-4589 (p)
   E-mail: magic@uconn.edu
   IM (AOL): uconnlibmagic

                            magic.lib.uconn.edu
  Digitizing the Past to Empower
                21st Century Research

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NELIG 2009 - Library Collections Meet Web 2.0 - Tools for Wow!, Cool!, Awesome! User Experiences - June 5, 2009

  • 1. Library Collections Meet Web 2.0 - Tools for…
  • 2. WOW! COOL! AWESOME! User Experiences
  • 3. Presented by: Michael Howser & Bill Miller University of Connecticut Libraries Map and Geographic Information Center – MAGIC – magic.lib.uconn.edu
  • 4. 10 Tips to Improve the User Experience - Where to Start - • Problem • Solution – User identified issues – Free or Cheap – Confusing – Little to no programming – Advanced User Only – Flexible – Jargon – Web 2.0 (when – Metadata takes possible) priority over image(s) – Intuitive – Money – Little or No IT help needed
  • 5. P roblem We are having problems with distributing images of our historical map collection. One of the big stumbling blocks is the size tiffs and our storage capability and budget is very limited. Do you know of a way to allow our patrons to search metadata and download images without having to contact our office; and do it for less than $5,000?
  • 6. S olution flickr • Price = $24.95/yr •Unlimited Storage •Download feature •Rights-management •Multiple Image sizes •Tagging •Searchable Flickr flickr.com
  • 7. P roblem We have diverse resources available through the MAGIC website and several links of outside resources that are useful to our patrons. How can we provide a comprehensive search capability that would allow our patrons to find available resources with one search?
  • 8. S olution Google CSE •Price = FREE! •Completely Customizable •Identify website(s) to include in search •Branding •Ad Free (for non-profits) Google Custom Search Engine google.com/cse
  • 9. P roblem I am off-campus patron and I’m looking for the location of old stone walls in Connecticut. How can I find the Clark and Tackabury's Topographic Map of Connecticut from 1859? I would also like to have a copy of the map for my research.
  • 10. S olution cooliris •Price = FREE! •Visual Wall •Embed into website •Customizable •Searchable cooliris cooliris.com
  • 11. P roblem We are purchasing a collection of guidebooks and maps for the UConn Travel Abroad Program. I would like to make the students aware of these resources using interactive technology they are already using. Any ideas?
  • 12. S olution Google Maps •Price = FREE! •My Maps enables collaboration •Cloud-based •Searchable •Includes data & data can be added/ created Google Maps & My Maps maps.google.com
  • 13. P roblem Metrics are starting to drive decisions in our library. It is becoming increasingly important that we have granular stats showing who, when, and what resources are being used on the MAGIC website. How can I gather statistics about my users?
  • 14. S olution Google Analytics •Price = FREE! •User-data •Keywords •Traffic sources •Visitor Locations •Much more! Google Analytics google.com/analytics
  • 15. Data Analysis – Fall 2008 Key Indicators: Average Time on site 1 minute 58 seconds Pageviews 42,167 Pages/Visit 1.79 Content / (homepage) 26,380 /help/help_sid 4,058
  • 16. Data Analysis – Spring 2009 Key Indicators: Average Time on site 3 minute 28 seconds Pageviews 84,117 Pages/Visit 3.41 Content / (homepage) 25,925 /historical_maps 7,354
  • 17. P roblem I would like our users to be able to label resources and see how other users are describing them. How do we make our recommended links to additional resources easily accessible to our users?
  • 18. S olution Delicious •Price = FREE! •Flexible •Searchable •Tagging •Can be used to improve Google CSE Delicious delicious.com
  • 19. P roblem The UConn Library system is becoming a more collaborative organization. There is increasing need for communication between the main campus and the branch campuses. Is there a way we can use the web to facilitate inexpensive live video conferencing?
  • 20. S olution DimDim or Yuuguu •Price = FREE! •Flexible •Recording option •Minimal/no installs •Screen sharing •VoIP •Mac + Windows DimDim OR Yuuguu yuuguu.com dimdim.com
  • 21. P roblem We are starting to work with multiple departments across campus. We need to understand what their students are researching and what areas are growing. Do you know of a way we can begin a dialog and brainstorm?
  • 22. S olution Bubbl.us •Price = FREE! •Flexible •Collaborative •Embed capable •Multiple Uses! Bubbl.us bubbl.us
  • 23. P roblem We provide data to the undergraduates at UConn. They have to make choices on what they will download from our site. We find that they often download the wrong data. Is there a program that will allow them to preview the data before they actually begin to download?
  • 24. S olution Google Maps Preview •Price = FREE! •Flexible •Need to have KML or KMZ file first •Easy to use interface •Google My Maps friendly Google Maps & My Maps maps.google.com
  • 25. P roblem We have provided data and maps through the MAGIC website assuming that patrons actually want what we provide. How can I survey my users cheaply and with no IT help?
  • 26. S olution Google Docs - Forms •Price = FREE! •Flexible •Statistics reporting •Easy to edit/update •No limit on # of questions Google Docs - Forms docs.google.com
  • 27. Questions? Map and Geographic Information Center - MAGIC University of Connecticut Libraries 369 Fairfield Way Phone: 860-486-4589 (p) E-mail: magic@uconn.edu IM (AOL): uconnlibmagic magic.lib.uconn.edu Digitizing the Past to Empower 21st Century Research