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Dave Cortright
User Experience Designer
Program Manager
IT Consultant
Human
The blind men &
the elephant
Each man has a different perspective
snake
spear
fan
tree
rope
wall
The world is full of elephants and we are all blind
Empathy
You
Everyone	else
The ability hold your perspective and yet still understand, respect,
and even validate how someone else can hold a different one.
1. Empathize with your users; gather data
2. Define their needs/desires

3. Ideate—go big, go broad, go for quantity
4. Prototype—narrow and create solutions
5. Test—compile feedback then implement
Design Thinking process
Iterate,	iterate,	iterate!
Don’t	“jump	to	solutions”
Design Thinking process
1. Empathize with your users; gather data
2. Define their needs/desires

3. Ideate—go big, go broad, go for quantity
4. Prototype—narrow and create solutions
5. Test—compile feedback then implement
Iterate,	iterate,	iterate!
Don’t	“jump	to	solutions”
Why empathy?
Why design & build anything?
PeoplePeople
PeoplePeople who are not you
The ability to understand and share the feelings of another.
Empathy
New York Police
Department hostage
negotiators are taught
to spend their time
80% listening and 

only 20% talking.

All hostage negotiators
use active listening
techniques, not only to
build a relationship, but
also to get information.
The ability to understand and share the feelings of another.
Empathy
The ability to understand and share the feelings of another.
Empathy
Requires the ability to understand and share your own feelings.
We’re going to talk about feelings?!
Extroversion
Sensing
Feeling
Judgement
Meyers-Briggs personality type
Introversion
iNtuition
Thinking
Perception
Meyers-Briggs personality type
Introversion
iNtuition
Thinking
Perception
Extroversion
Sensing
Feeling
Judgement
Happiness
Disgust
Surprise
Anger
Sadness
Fear
Anxiety
Loneliness
Envy
Jealousy
Disappointment
Embarrassment
Guilt
Shame
The
rainbow
of
emotions
Happiness
Disgust
Surprise
Anger
Sadness
Fear
Anxiety
Loneliness
Envy
Jealousy
Disappointment
Embarrassment
Guilt
Shame
What
does
society
tell
us
about
emotions?
Some
are
acceptable,
but
most
are
not
Yes, I understand:

it’s ok to feel all emotions,
but I am more evolved;

I can manage my emotions.
Yes, I understand:

it’s ok to feel all emotions,
but I am more evolved;

I can manage my emotions.
Nope
Emotions
cannot
be
individually
managed
It’s
all
or
nothing
Which
emotions
are
no
longer
essential
to us?
Happiness
Disgust
Surprise
Anger
Sadness
Fear
Anxiety
Loneliness
Envy
Jealousy
Disappointment
Embarrassment
Guilt
Shame
Trick
question.
They
are
all
still
essential.
Why a rainbow analogy?
Because there are no “bad” colors.
Likewise there are no “bad” emotions.
It’s
not
just
ok
to
feel
emotions
Happiness
Disgust
Surprise
Anger
Sadness
Fear
Anxiety
Loneliness
Envy
Jealousy
Disappointment
Embarrassment
Guilt
Shame
It’s
required.
Why do

emotions
exist?
Happiness
Disgust
Surprise
Anger
Sadness
Fear
Anxiety
Loneliness
Envy
Jealousy
Disappointment
Embarrassment
Guilt
Shame
Lower
order:
survival
Higher
order:
social
connection
Connecting
socially
Ira Glass: journalist & storyteller
Happiness
Disgust
Surprise
Anger
Sadness
Fear
Anxiety
Loneliness
Envy
Jealousy
Disappointment
Embarrassment
Guilt
Shame
Personal Responsibility
Much is hidden
below the surface
Similar to
a house
A solid
foundation
is required
Without it
the house
can fall
apart
Maintain and
reinforce your
foundation
The myth of a singular “happiness”
☹
The myth of a singular “happiness”
😃☹ 😐
DOSE: the 4 happy brain chemicals
Dopamine

Achievement
Oxytocin

Social connection
Serotonin

Social Importance
Endorphin

natural painkillers
Like resources in a game…
❤ Health
📚 Wisdom
🍞 Food
⚡ Stamina
Achievement only gets you half way
Dopamine

Achievement
Oxytocin

Social connection
Serotonin

Social Importance
Endorphin

natural painkillers
I think everybody should
get rich and famous and
do everything they ever
dreamed of 

so they can see that 

it’s not the answer.
―Jim Carrey
Maxwell’s Equations
Emotion Equations
∃ℰ
ℰ ⊂ ∫𝒰
ℰ ≠ ±
ℰ = ⓘ
𝒰(☺,☮) {ℰ} + 𝑓(ℰ)
Emotion Equations Explained
• Emotions exist
• Emotions are an integral part of you
• Emotions are neither good nor bad
(so don’t judge them)
• Emotions are information
• Happiness and inner peace requires
embracing and processing all of
your emotions without restraint
∃ℰ
ℰ ⊂ ∫𝒰
ℰ ≠ ±
ℰ = ⓘ
𝒰(☺,☮) {ℰ} + 𝑓(ℰ)
Healthy embracing and processing
{ℰ} = ( - ) + 🏷
𝑓(ℰ) = 🗣👂 - ) + 

💖 + 👫 + 🤗 + 🕊
Embrace emotions by
accepting them without
judgement and labeling them

Process emotions by talking
about them with compassion,
connection and physical
touch, and then let them go.
Unhealthy processing (and sadly typical)
{ℰ}′ = () / ✂ / ✋ / 🤔 / 🍾)
judging, cutting off, denial, rationalization, bottling up
𝑓′₁(ℰ) = (5 / 🙅 / 7 / 🧮 / 😡 / 🙋)
judging, denial, offering unwelcome advice, rationalizing, getting angry, 

or turning focus back on themselves
𝑓′₂(ℰ) = 📱 + 🍟 + 🎮 + 🍺 + 🛍 + 😴 …
screen time, junk food, video games, alcohol/drugs, shopping, oversleeping…
This is a very common pitfall
) 5
Thinking
iNtuition
Feeling
Sensing
/TN SF
Switching between TN and FS
Typical human existence: brief samples of the sensory mode,
but primarily living in the thinking mode
Your [thinking] mind is an instrument;
a tool. It is there to be used for a
specific task, and when the task 

is completed, you lay it down.
—Eckhart Tolle, “The Power of Now”
Switching between TN and FS
What if we flipped that ratio? Use your thinking brain for a task,
then put it down and just be in the moment with your senses.
This is essentially meditation
🧘 B
A better description: Present Sense
👀👂🖐👃👅
🧠
Keep your focus
on your senses
and feelings as
they exist now.
Don’t cling to any.
Let them go, and
any thoughts that
come.
Preparing to travel
Traveling: walking, biking, riding in the car…
Eating, cooking, cleaning up
Personal hygiene time
Practice “present sense” when…
Personal hygiene daily
Practice emotional hygiene daily too!
💑🧘 🗣 👂
I📓
present sense talk (or write) about emotions be compassionate
1. The world is full of elephants and we are all blind
2. Design is for people
3. People connect via emotions
4. We all have emotions; we have to embrace them all (no judgement)
5. Emotions are the opportunity to connect more closely with others
6. Put down your thinking brain and be in the present sense
7. Take personal responsibility and practice emotional hygiene
Summary

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