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Kai-Uwe Konz
Emminghausstr. 48 Phone: +49-60815843455
D-61250 Usingen Cell: +49-152 23089751
Germany Email: Kai-Uwe.Konz@gmx.net
National-international Customer Support Manager / Account Manager
•High-Tec Industry
Executive Summary
• Proven client acquisition and retention success due to meeting deadlines, high quality
level, product specific customer advisory service as well as orders processing while
optimizing expenses
• Highly developed organizational and earnings oriented management skills based on varied
customer support
• Personnel and budget responsibility
• Extensive experience in planning and implementing orders and scheduling services
• Project management expertise
• Excellent service and customer orientation including developing customer specific product
strategies
• Intercultural competence and adapt German-English negotiation skills through extensive
professional stays abroad and a wide variety of partners and situations
• Highly flexible and mobile
Professional Experience
2017 ─ present Quintus Technologies AB (Vaesteras) Sweden
Area Sales Manager CSS (After Sales) reporting directly to the Director of CSS global
Successes: Establish closed sales deals within Europe with achieved order intake of 5Mio EUR.
Responsibilities:
Build and maintain strong long-lasting customer relationships.
Operate as the lead point of contact for any and all matters specific to my customers base.
Develop a trusted advisor relationship with key accounts, customer stakeholders and
executive sponsors
Ensure the timely and successful delivery of our solutions according to customer needs and
objectives.
Communicate clearly the progress of monthly; quarterly initiatives to internal and external
stakeholders
Forecast and track key account metrics as well as opportunities within Sales Force
Identify and grow opportunities within the territory and collaborate with sales teams to
ensure growth attainment with using the Solution Selling approach.
Assist with high severity requests or issue escalations as needed
Kai-Uwe Konz
Emminghausstr. 48 Phone: +49-60815843455
D-61250 Usingen Cell: +49-152 23089751
Germany Email: Kai-Uwe.Konz@gmx.net
2016 ─ 2017 Meyer Burger (Germany) AG / Meyer Burger (Switzerland) AG
Account Manager reporting directly to the Head of Account Management of Meyer Burger
(Switzerland) AG
Successes: Establish closed sales deals within South East Asia / Asia with achieved order intake
of CHF 25Mio.
Responsibilities:
Build and maintain strong long-lasting customer relationships.
Operate as the lead point of contact for any and all matters specific to my customers base.
Develop a trusted advisor relationship with key accounts, customer stakeholders and
executive sponsors
Ensure the timely and successful delivery of our solutions according to customer needs and
objectives.
Communicate clearly the progress of monthly; quarterly initiatives to internal and external
stakeholders
Forecast and track key account metrics as well as opportunities within the CRM
Identify and grow opportunities within the territory and collaborate with sales teams to
ensure growth attainment with using the Solution Selling approach.
Assist with high severity requests or issue escalations as needed
2014 ─ 2016 ASTeX GmbH / MKS Instruments Deutschland GmbH
Product Support Manager reporting directly to the GM of the ASTeX GmbH / MKS Instruments
Deutschland GmbH.
Successes: Establish Global Customer Support network with the stratetic HQ in Berlin followed
by global MKS Service hubs and repair shops with achieved revenue of 1Mio EUR
Responsibilities:
Planning and coordinating: Field service; contracts and projects with full budget target
responsibility
Organizational structure: Current sole responsibility organization as Product Support
Manager with Customer Support Engineers and Repair Technicians, team leader for 6
employees.
Expanding business opportunities: Develop new upgrades, retrofits as well as specialized
maintenance improvement programs in cooperation with the relevant product groups
Cost of ownership reduction: Close cooperation with R&D with a view to competitors, based
on customer feedback on new products
Customer relationship manager: Attend customer meetings for performance review;
maintain and expand existing customer relationships
Growth Strategy: Manage bid proposals for new and existing customers, expand support
activities in addition to ASTeX GmbH / MKS Instruments Deutschland GmbH equipment.
Revenue forecast for 2015 is 650K EUR
Global Spares Strategy: Central warehouse at HQ, consignment stocks at biggest customers
in China, Taiwan, South Korea and United States of America
Kai-Uwe Konz
Emminghausstr. 48 Phone: +49-60815843455
D-61250 Usingen Cell: +49-152 23089751
Germany Email: Kai-Uwe.Konz@gmx.net
2013 ─ 2014 TEC-SEM AG
Service Director reporting directly to the CEO of Tec-Sem AG
Successes: Improved customer support network with strategic hubs in Switzerland; China;
Taiwan; Korea; Singapore and US; post-sales support for 15 major Chip manufacturers in the
Semiconductor industry; revenue-forecast of CHF2.5 million
Responsibilities:
Planning and coordinating: Field service; contracts and projects with full budget target
responsibility
Organizational structure: Current sole responsibility for Global organization for 8 sites with
lead equipment engineers and dedicated product support; team leader for 30 employees.
Current contract volume of CHF2.5 million
Expanding business opportunities: Develop new upgrades, retrofits as well as specialized
maintenance improvement programs in cooperation with the relevant product groups
Cost of ownership reduction: Close cooperation with R&D with a view to competitors, based
on customer feedback on new products
Customer relationship manager: Attend customer meetings for performance review;
maintain and expand existing customer relationships
Growth Strategy: Manage bid proposals for new and existing customers, expand support
activities to equipment in addition to Tec-Sem equipment. Revenue forecast for 2012/2013 is
CHF2.5 million
Global Spares Strategy: Central warehouse in Switzerland, spare hubs in Singapore; Taiwan;
China and US. Spares volume stored of CHF4.0 Million
2010 ─ 2012 ROTH & RAU AG / MEYER BURGER SERVICES Pte.Ltd
Head of Service SEA / General Manager based in Singapore, reporting directly to the Vice
President of Global Customer Support
Successes: Established South East Asia customer support network with strategic hubs in
Singapore; Malaysia and the Philippines; post-sales support for 8 major Cell/Module
manufacturers in the PV industry; revenue-forecast of €2.5 million
Responsibilities:
Planning and coordinating: Field service; contracts and projects with full budget target
responsibility
Organizational structure: Current sole responsibility for SEA organization as Head of
Service/GM for 8 sites with lead equipment engineers and dedicated product support; team
leader for 25 employees. Current contract volume of €4.0 million
Expanding business opportunities: Develop new upgrades, retrofits as well as specialized
maintenance improvement programs in cooperation with the relevant product groups
Cost of ownership reduction: Close cooperation with R&D with a view to competitors, based
on customer feedback on new products
Customer relationship manager: Attend customer meetings for performance review;
maintain and expand existing customer relationships
Growth Strategy: Manage bid proposals for new and existing customers, expand support
activities to equipment in addition to Roth & Rau; Meyer Burger equipment. Revenue forecast
for 2011 is €2.5 million
Kai-Uwe Konz
Emminghausstr. 48 Phone: +49-60815843455
D-61250 Usingen Cell: +49-152 23089751
Germany Email: Kai-Uwe.Konz@gmx.net
Global Spares Strategy: Cenral warehouse in Singapore, spare hubs in Malaysia and the
Philippines. Spares volume stored of €4.5 Million
2008 ─ 2010 OERLIKON SOLAR AG
Customer Support Manager Germany reporting directly to the Vice President of Global
Customer Support
Successes: Established German customer support network with strategic hubs in Erfurt and
Berlin; post-sales support for 6 major module manufacturers in the solar thin film industry;
revenue-forecast of €1.5 million
Responsibilities:
Planning and coordinating: Field service; contracts and projects with full budget target
responsibility
Organizational structure: Current sole responsibility for completing German organization as
site manager for 6 sites with site coordinators; lead equipment engineers and dedicated
product support; team leader for 20 employees. Current contract volume of €2.0 million
Expanding business opportunities: Develop new upgrades, retrofits as well as specialized
maintenance improvement programs in cooperation with the relevant product groups
Cost of ownership reduction: Close cooperation with R&D with a view to competitors, based
on customer feedback on new products
Customer relationship manager: Attend customer meetings for performance review;
maintain and expand existing customer relationships
Growth Strategy: Manage bid proposals for new and existing customers, expand support
activities to equipment in addition to Oerlikon Solar equipment. Revenue forecast for 2010 is
€1.0 million
Global Spares Strategy: Currently completing contract for a Berlin warehouse to support
global Oerlikon Solar customers. Spares volume stored of CHF4.5 Million
2003 ─ 2008 BROOKS AUTOMATION (formerly Jenoptik Infab)
Service Manager Northern Europe, €2.5 million P&L responsibility
Expanded customer support organization to support all Brooks Customers in Northern Europe
Coordinated hub strategy to include local populace and their language
Led a 25-person team of customer support engineers located in Switzerland, Austria;
Belgium; Netherlands; UK, Ireland and Germany
2001 ─ 2002 Service Manager Central Europe, €1.5 million P&L responsibility
Created customer support organization to support all Brooks customers in Central Europe
Set up customer support hubs using locals and local language
Led a 15-person team of field service engineers located in Switzerland, Austria and Germany
1999 ─ 2001 Site Manager, €450K P&L responsibility
Installed a customer support team at Philips Semiconductors in Nijmegen, Netherlands
Led a 5-person team of service engineer.
Kai-Uwe Konz
Emminghausstr. 48 Phone: +49-60815843455
D-61250 Usingen Cell: +49-152 23089751
Germany Email: Kai-Uwe.Konz@gmx.net
1992 Leica Camera GmbH (formerly Wild Leitz GmbH)
Quality Controller
Performed quality control for all supplier parts for camera and binocular assembly using ISO
9000 methodology
1991 Start-up technician, Leica fab, Porto, Portugal
Programmed CNC systems for optical and mechanical parts
Wrote CNC programs for new production starts
1985 ─ 1991 Mechanical Technician
Provided tooling for manufacturing parts used in Leica products
Education:
1990 Precision engineering, Werner von Siemens Schule; Wetzlar, Germany
1985 Mechanical technician training, Wild Leitz GmbH; Wetzlar, Germany
Miscellaneous:
Languages: German native speaker, fluent in English

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Konz kai uwe-cv_customer -support-manager_account manager_2018

  • 1. Kai-Uwe Konz Emminghausstr. 48 Phone: +49-60815843455 D-61250 Usingen Cell: +49-152 23089751 Germany Email: Kai-Uwe.Konz@gmx.net National-international Customer Support Manager / Account Manager •High-Tec Industry Executive Summary • Proven client acquisition and retention success due to meeting deadlines, high quality level, product specific customer advisory service as well as orders processing while optimizing expenses • Highly developed organizational and earnings oriented management skills based on varied customer support • Personnel and budget responsibility • Extensive experience in planning and implementing orders and scheduling services • Project management expertise • Excellent service and customer orientation including developing customer specific product strategies • Intercultural competence and adapt German-English negotiation skills through extensive professional stays abroad and a wide variety of partners and situations • Highly flexible and mobile Professional Experience 2017 ─ present Quintus Technologies AB (Vaesteras) Sweden Area Sales Manager CSS (After Sales) reporting directly to the Director of CSS global Successes: Establish closed sales deals within Europe with achieved order intake of 5Mio EUR. Responsibilities: Build and maintain strong long-lasting customer relationships. Operate as the lead point of contact for any and all matters specific to my customers base. Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors Ensure the timely and successful delivery of our solutions according to customer needs and objectives. Communicate clearly the progress of monthly; quarterly initiatives to internal and external stakeholders Forecast and track key account metrics as well as opportunities within Sales Force Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment with using the Solution Selling approach. Assist with high severity requests or issue escalations as needed
  • 2. Kai-Uwe Konz Emminghausstr. 48 Phone: +49-60815843455 D-61250 Usingen Cell: +49-152 23089751 Germany Email: Kai-Uwe.Konz@gmx.net 2016 ─ 2017 Meyer Burger (Germany) AG / Meyer Burger (Switzerland) AG Account Manager reporting directly to the Head of Account Management of Meyer Burger (Switzerland) AG Successes: Establish closed sales deals within South East Asia / Asia with achieved order intake of CHF 25Mio. Responsibilities: Build and maintain strong long-lasting customer relationships. Operate as the lead point of contact for any and all matters specific to my customers base. Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors Ensure the timely and successful delivery of our solutions according to customer needs and objectives. Communicate clearly the progress of monthly; quarterly initiatives to internal and external stakeholders Forecast and track key account metrics as well as opportunities within the CRM Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment with using the Solution Selling approach. Assist with high severity requests or issue escalations as needed 2014 ─ 2016 ASTeX GmbH / MKS Instruments Deutschland GmbH Product Support Manager reporting directly to the GM of the ASTeX GmbH / MKS Instruments Deutschland GmbH. Successes: Establish Global Customer Support network with the stratetic HQ in Berlin followed by global MKS Service hubs and repair shops with achieved revenue of 1Mio EUR Responsibilities: Planning and coordinating: Field service; contracts and projects with full budget target responsibility Organizational structure: Current sole responsibility organization as Product Support Manager with Customer Support Engineers and Repair Technicians, team leader for 6 employees. Expanding business opportunities: Develop new upgrades, retrofits as well as specialized maintenance improvement programs in cooperation with the relevant product groups Cost of ownership reduction: Close cooperation with R&D with a view to competitors, based on customer feedback on new products Customer relationship manager: Attend customer meetings for performance review; maintain and expand existing customer relationships Growth Strategy: Manage bid proposals for new and existing customers, expand support activities in addition to ASTeX GmbH / MKS Instruments Deutschland GmbH equipment. Revenue forecast for 2015 is 650K EUR Global Spares Strategy: Central warehouse at HQ, consignment stocks at biggest customers in China, Taiwan, South Korea and United States of America
  • 3. Kai-Uwe Konz Emminghausstr. 48 Phone: +49-60815843455 D-61250 Usingen Cell: +49-152 23089751 Germany Email: Kai-Uwe.Konz@gmx.net 2013 ─ 2014 TEC-SEM AG Service Director reporting directly to the CEO of Tec-Sem AG Successes: Improved customer support network with strategic hubs in Switzerland; China; Taiwan; Korea; Singapore and US; post-sales support for 15 major Chip manufacturers in the Semiconductor industry; revenue-forecast of CHF2.5 million Responsibilities: Planning and coordinating: Field service; contracts and projects with full budget target responsibility Organizational structure: Current sole responsibility for Global organization for 8 sites with lead equipment engineers and dedicated product support; team leader for 30 employees. Current contract volume of CHF2.5 million Expanding business opportunities: Develop new upgrades, retrofits as well as specialized maintenance improvement programs in cooperation with the relevant product groups Cost of ownership reduction: Close cooperation with R&D with a view to competitors, based on customer feedback on new products Customer relationship manager: Attend customer meetings for performance review; maintain and expand existing customer relationships Growth Strategy: Manage bid proposals for new and existing customers, expand support activities to equipment in addition to Tec-Sem equipment. Revenue forecast for 2012/2013 is CHF2.5 million Global Spares Strategy: Central warehouse in Switzerland, spare hubs in Singapore; Taiwan; China and US. Spares volume stored of CHF4.0 Million 2010 ─ 2012 ROTH & RAU AG / MEYER BURGER SERVICES Pte.Ltd Head of Service SEA / General Manager based in Singapore, reporting directly to the Vice President of Global Customer Support Successes: Established South East Asia customer support network with strategic hubs in Singapore; Malaysia and the Philippines; post-sales support for 8 major Cell/Module manufacturers in the PV industry; revenue-forecast of €2.5 million Responsibilities: Planning and coordinating: Field service; contracts and projects with full budget target responsibility Organizational structure: Current sole responsibility for SEA organization as Head of Service/GM for 8 sites with lead equipment engineers and dedicated product support; team leader for 25 employees. Current contract volume of €4.0 million Expanding business opportunities: Develop new upgrades, retrofits as well as specialized maintenance improvement programs in cooperation with the relevant product groups Cost of ownership reduction: Close cooperation with R&D with a view to competitors, based on customer feedback on new products Customer relationship manager: Attend customer meetings for performance review; maintain and expand existing customer relationships Growth Strategy: Manage bid proposals for new and existing customers, expand support activities to equipment in addition to Roth & Rau; Meyer Burger equipment. Revenue forecast for 2011 is €2.5 million
  • 4. Kai-Uwe Konz Emminghausstr. 48 Phone: +49-60815843455 D-61250 Usingen Cell: +49-152 23089751 Germany Email: Kai-Uwe.Konz@gmx.net Global Spares Strategy: Cenral warehouse in Singapore, spare hubs in Malaysia and the Philippines. Spares volume stored of €4.5 Million 2008 ─ 2010 OERLIKON SOLAR AG Customer Support Manager Germany reporting directly to the Vice President of Global Customer Support Successes: Established German customer support network with strategic hubs in Erfurt and Berlin; post-sales support for 6 major module manufacturers in the solar thin film industry; revenue-forecast of €1.5 million Responsibilities: Planning and coordinating: Field service; contracts and projects with full budget target responsibility Organizational structure: Current sole responsibility for completing German organization as site manager for 6 sites with site coordinators; lead equipment engineers and dedicated product support; team leader for 20 employees. Current contract volume of €2.0 million Expanding business opportunities: Develop new upgrades, retrofits as well as specialized maintenance improvement programs in cooperation with the relevant product groups Cost of ownership reduction: Close cooperation with R&D with a view to competitors, based on customer feedback on new products Customer relationship manager: Attend customer meetings for performance review; maintain and expand existing customer relationships Growth Strategy: Manage bid proposals for new and existing customers, expand support activities to equipment in addition to Oerlikon Solar equipment. Revenue forecast for 2010 is €1.0 million Global Spares Strategy: Currently completing contract for a Berlin warehouse to support global Oerlikon Solar customers. Spares volume stored of CHF4.5 Million 2003 ─ 2008 BROOKS AUTOMATION (formerly Jenoptik Infab) Service Manager Northern Europe, €2.5 million P&L responsibility Expanded customer support organization to support all Brooks Customers in Northern Europe Coordinated hub strategy to include local populace and their language Led a 25-person team of customer support engineers located in Switzerland, Austria; Belgium; Netherlands; UK, Ireland and Germany 2001 ─ 2002 Service Manager Central Europe, €1.5 million P&L responsibility Created customer support organization to support all Brooks customers in Central Europe Set up customer support hubs using locals and local language Led a 15-person team of field service engineers located in Switzerland, Austria and Germany 1999 ─ 2001 Site Manager, €450K P&L responsibility Installed a customer support team at Philips Semiconductors in Nijmegen, Netherlands Led a 5-person team of service engineer.
  • 5. Kai-Uwe Konz Emminghausstr. 48 Phone: +49-60815843455 D-61250 Usingen Cell: +49-152 23089751 Germany Email: Kai-Uwe.Konz@gmx.net 1992 Leica Camera GmbH (formerly Wild Leitz GmbH) Quality Controller Performed quality control for all supplier parts for camera and binocular assembly using ISO 9000 methodology 1991 Start-up technician, Leica fab, Porto, Portugal Programmed CNC systems for optical and mechanical parts Wrote CNC programs for new production starts 1985 ─ 1991 Mechanical Technician Provided tooling for manufacturing parts used in Leica products Education: 1990 Precision engineering, Werner von Siemens Schule; Wetzlar, Germany 1985 Mechanical technician training, Wild Leitz GmbH; Wetzlar, Germany Miscellaneous: Languages: German native speaker, fluent in English