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Open Government Collaboration
    Open Forms of Collaboration
for Government and Administration
      ZU Open Government Research Tour
          Brazil, March and April 2013


            Prof. Dr. Jörn von Lucke
  Deutsche Telekom Institute for Connected Cities
       Zeppelin Universität Friedrichshafen
                                  © TICC | Prof. Dr. Jörn von Lucke | 2013-03
Agenda


        New Forms of Collaboration
        Collaboration in Government and Public Administration
        Starting Points for open IT-based Collaboration
        Specific Potentials in the Public Administration
        Recommendations for Establishment
        Conclusion: Unknown open IT-based Collaboration




2                                         © TICC | Prof. Dr. Jörn von Lucke | 2013-03
Agenda


        New Forms of Collaboration
        Collaboration in Government and Public Administration
        Starting Points for open IT-based Collaboration
        Specific Potentials in the Public Administration
        Recommendations for Establishment
        Conclusion: Unknown open IT-based Collaboration




3                                         © TICC | Prof. Dr. Jörn von Lucke | 2013-03
Web 2.0-Technologies
    Social Media




4    Source: Ethority 2012.   © TICC | Prof. Dr. Jörn von Lucke | 2013-03
Cooperation in General: Collaboration

      Coordinated collaboration
       of people or organization units
       for pursuing commonly agreed goals
                                          ======            ======
                                 ======   ======            ======


       INPUT                     ======
                                 ======
                                 ======
                                          ======
                                          ======
                                          ======
                                                   ======
                                                   ======
                                                            ======
                                                            ======
                                                            ======    OUTPUT
                                                                      Results
       Data
       Information       Collaboration                                OUTCOME
       Knowledge          with a goal                                 Consequences
       Manpower
       Capital                                                        IMPACT
                                                                      Changes

5                                                           © TICC | Prof. Dr. Jörn von Lucke | 2013-03
Electronic Forms of Collaboration:
    E-Collaboration

      Support of Collaboration
        | with hard- and software: E-Collaboration
        | with Web 2.0-Services & Social Media
      Jointly used Functions
        | Task completion       | Coordination
        | Documentation         | Programming
      Collaborative Platforms provided in Clouds



6                                        © TICC | Prof. Dr. Jörn von Lucke | 2013-03
Open Forms of Collaboration:
    Open Collaboration

      Opening of an Organizational Unit for third Parties
       to inform, communicate and cooperate with them


          Agency      Government      Selected                General
          internal      internal      Partners                 Public



                          Collaboration

7                                          © TICC | Prof. Dr. Jörn von Lucke | 2013-03
Using the Manpower of the Few:
    Outsourcing

        Outsourcing of Tasks to Externals
        Recourse of Capacities in Exchange for Remuneration
        Matching Partners by Invitations for Tenders
        Cooperation concluded by a Contract

      Service Centers (Shared Service Center)
      IT-Service Centers (IT-Outsourcing)



8                                        © TICC | Prof. Dr. Jörn von Lucke | 2013-03
Using the Manpower of the Crowd:
    Crowd Sourcing = Crowd plus Outsourcing

      Crowd Sourcing of Work and Performance
       to the Intelligence and Manpower
       of an undefined sized, heterogeneous Mass
       of mostly uncompensated Leisure Acitivists (Crowd)
       on the Internet

      Offers: People Services and Human Cloud Services
      Provider: Crowd Recruiter and Crowd Manager

9                                       © TICC | Prof. Dr. Jörn von Lucke | 2013-03
Agenda


         New Forms of Collaboration
         Collaboration in Government and Public Administration
         Starting Points for open IT-based Collaboration
         Specific Potentials in the Public Administration
         Recommendations for Establishment
         Conclusion: Unknown open IT-based Collaboration




10                                         © TICC | Prof. Dr. Jörn von Lucke | 2013-03
Collaboration 2.0
     as Part of Open Government

        Use of modern Information and Communication
         Technologies (especially Social Media and Web 2.0
         Technologies) for Government and Administration
        in order to enable an optimum Task Completion
         by a joint effort of the involved Partners




11                                      © TICC | Prof. Dr. Jörn von Lucke | 2013-03
Open Government
     and the Six-Level Policy Cycle
                        Problem
                        Definition
                                                  Agenda
       Evaluation
                                                  Setting



                                                 Decision
       Monitoring
                                                 Making

                     Implementation
12                                    © TICC | Prof. Dr. Jörn von Lucke | 2013-03
Open Government Trends
     and the Six-Level Policy Cycle
                                Problem
         Ad-hoc Creation of                           Com. Editing
         New Communities        Definition             and Design


                                                           Agenda
       Evaluation
                                                           Setting
         Com. Commenting          Inform and       Com. Consulting
            and Rating            Open Data        and Discussion


                                                          Decision
       Monitoring
                                                          Making
          Com. Action and                          Com. Decision
            Programing        Implementation      Making & Ordering


13                                             © TICC | Prof. Dr. Jörn von Lucke | 2013-03
Lived Collaboration in the Public Sector


       Agency-internal Collaboration
       Cross-Government Collaboration
       Contractually concluded Forms of Collaboration
        with Companies and other Institutions
       Active Civil Engagement
         | Political Engagement
         | Civil Society Engagement



14                                       © TICC | Prof. Dr. Jörn von Lucke | 2013-03
Differentiation towards Participation 2.0
     within in the Six-Level Policy Cycle
                                 Problem
          Ad-hoc Creation of                           Com. Editing
          New Communities        Definition             and Design


                                                            Agenda
        Evaluation
                                                            Setting
          Com. Commenting          Inform and       Com. Consulting
             and Rating            Open Data        and Discussion


                                                           Decision
       Monitoring
                                                           Making
           Com. Action and                          Com. Decision
             Programing        Implementation      Making & Ordering


15                                              © TICC | Prof. Dr. Jörn von Lucke | 2013-03
Open Collaboration in the Narrow Sense of Civil
     Society Engagement and Internal Collaboration
                                Problem
         Ad-hoc Creation of                           Com. Editing
         New Communities        Definition             and Design


                                                           Agenda
       Evaluation
                                                           Setting
         Com. Commenting          Inform and       Com. Consulting
            and Rating            Open Data        and Discussion


                                                          Decision
       Monitoring
                                                          Making
          Com. Action and                          Com. Decision
            Programing        Implementation      Making & Ordering


16                                             © TICC | Prof. Dr. Jörn von Lucke | 2013-03
Agenda


         New Forms of Collaboration
         Collaboration in Government and Public Administration
         Starting Points for open IT-based Collaboration
         Specific Potentials in the Public Administration
         Recommendations for Establishment
         Conclusion: Unknown open IT-based Collaboration




17                                         © TICC | Prof. Dr. Jörn von Lucke | 2013-03
Open Government Collaboration


         Open
                      Common Open     Crowd                Shared
      Monitoring &
                        Innovation   Funding              Knowledge
       Evaluation


      Collaborative                                       Shared
        Review                                          Project Work


                                                            Open
       Voluntary          Duty       Shared
                                                          Committee
        Tasks            Tasks        Files
                                                            Work

18                                         © TICC | Prof. Dr. Jörn von Lucke | 2013-03
Collaborative Financing: Crowd Funding


       Crowd Sourcing of the Financial Burden
        to a anonymous Mass of Private Investors
        via the Internet to realize a Project

         Joint Efforts for Collecting Donations
         Citizen Credit Financing
         Non-profit Community Foundations
         Crowd Investment Platforms

19                                            © TICC | Prof. Dr. Jörn von Lucke | 2013-03
Collecting Donations for Cultural Projects




20   Source: Startnext.de 2012.     © TICC | Prof. Dr. Jörn von Lucke | 2013-03
Joint Efforts for Collecting Donations




21   Source: Betterplace.org 2012.   © TICC | Prof. Dr. Jörn von Lucke | 2013-03
Citizen Credit Financing: LeihDeinerStadtGeld




22   Source: LeihDeinerStadtGeld.de 2012.   © TICC | Prof. Dr. Jörn von Lucke | 2013-03
Establishment of Citizen Community Foundations




23    Source: Bürgerstiftung Langenargen 2012 und IBS 2012.   © TICC | Prof. Dr. Jörn von Lucke | 2013-03
Crowd Investment Platforms




24   Source: Companisto 2012.     © TICC | Prof. Dr. Jörn von Lucke | 2013-03
Shared Knowledge: Knowledge Management


       Knowledge Management
        for the collection, development, distribution, storage
        and use of jointly shared knowledge within a group

         Common Knowledgebase: Wikipedia, Open Street Map
         Open Access and Open Government Data
         Knowledge Management Systems of Government
         Open Knowledge Management Systems of Citizens

25                                          © TICC | Prof. Dr. Jörn von Lucke | 2013-03
Open and Shared Map: Open Street Map




26    Source: Open Street Map 2011 und Wikipedia 2012..   © TICC | Prof. Dr. Jörn von Lucke | 2013-03
Open Access:
     Free Access to Research Knowledge




27    Source: Fraunhofer Verlag 2012.   © TICC | Prof. Dr. Jörn von Lucke | 2013-03
Shared Knowledge:
     Federation of Open Data Catalogue and Portals




28    Source: Cooperation OGD Österreich 2012.   © TICC | Prof. Dr. Jörn von Lucke | 2013-03
Open Knowledge Management: Frag den Staat




29     Source: FragdenStaat.de 2012.   © TICC | Prof. Dr. Jörn von Lucke | 2013-03
Collaborative Project Work
     in Virtual Working Spaces

       Open Collaboration
        of different People on a joint Project or Task
        while using modern Virtual Working Spaces

       Cloud Services and Software tools
        for Project Management
       Cloud Services and Software tools for Collaboration
       Software Development Platforms
       Tools: Brainstorming, Scheduling, Document Filing
30                                          © TICC | Prof. Dr. Jörn von Lucke | 2013-03
Open Project Management




31    Source: Asana 2012.      © TICC | Prof. Dr. Jörn von Lucke | 2013-03
Open Collaboration Platform




32     Source: Microsoft 2012.     © TICC | Prof. Dr. Jörn von Lucke | 2013-03
Tools: Brainstorming, Scheduling, Filing




33     Sources: Husung & Partner 2012, Doodle 2012 and TeamDrive 2012.   © TICC | Prof. Dr. Jörn von Lucke | 2013-03
Open Committee Work


       Openess: Transparent Committee Work
       Open Committee Work: Open Invitation for Cooporation

       Video and Audio Streaming and Recording
       Open Council Information Systems
       „18th Expert“ in Enquete Commissions




34                                      © TICC | Prof. Dr. Jörn von Lucke | 2013-03
Council TV: Jena und Würzburg




35                               © TICC | Prof. Dr. Jörn von Lucke | 2013-03
Open Council Information Systems:
     Offenes Köln




36     Source: Steinbach 2012.    © TICC | Prof. Dr. Jörn von Lucke | 2013-03
Facebook and OpenPetition: T-City Stadtstrand




37     Source: OpenPetition 2012.   © TICC | Prof. Dr. Jörn von Lucke | 2013-03
18th Expert: EnqueteBeteiligung.de




38     Source: Deutscher Bundestag 2012.   © TICC | Prof. Dr. Jörn von Lucke | 2013-03
Collaboration based on Shared Records
     and Shared Document Management Systems

       Shared Record Management Systems

       Electronic Documents, Files & Records Management
        as well as shared Records Processing Systems
       Open Process and Value-Added Service Chains
       Opening of E-File Processing Systems
         | Email, E-Signature, DE-Mail, Postbrief, EGVP
         | Open View in Records, Files and Documents

39                                     © TICC | Prof. Dr. Jörn von Lucke | 2013-03
Electronic Documents, Files & Records




40    Source: BMI 2012.           © TICC | Prof. Dr. Jörn von Lucke | 2013-03
Open Process and Value-Added Service Chains:
     National Process Library




41    Source: Humboldt Universität 2012.   © TICC | Prof. Dr. Jörn von Lucke | 2013-03
Open Records Management System: OPEN




42    Source: Government of Seoul 1999-2012.   © TICC | Prof. Dr. Jörn von Lucke | 2013-03
Shared Implementation of Public Duty Tasks


       Shared Implementation of Public Tasks
        within the strict Legal Framework

         Shared Service Centres
         Partners or Points of Single Contact
         Shared School Education
         Shared Crisis Management (Defense)
         Shared Catastrophe Management

43                                         © TICC | Prof. Dr. Jörn von Lucke | 2013-03
Shared School Education with YouTube
     Open Educational Resources: KhanAcademy




44    Source: KhanAcademy 2012.   © TICC | Prof. Dr. Jörn von Lucke | 2013-03
Voluntary Support for the local
     Crisis and Catastrophe Management




45    Source: Open Street Map: Haiti Crisis Map 2010-12.   © TICC | Prof. Dr. Jörn von Lucke | 2013-03
Voluntary Defense of critical IT-Infrastructure
     in any National Case of Defense: Estonia




46    Source: EESTI 2012.            © TICC | Prof. Dr. Jörn von Lucke | 2013-03
Shared Implementation of Voluntary Tasks


       Shared Implementation of Voluntary Tasks
         | Honorary Engagement in the Public Administration
         | Voluntary Engagement of Citizens
         | Social Entrepreneurs

       Voluntary Tasks Portals and Volunteer Pools
       Open IT-based Collaboration of Citizens
         | Call for «Seeputzete», Adopt-A-Highway,
         | Data Analytics, Publications, Programming
47                                       © TICC | Prof. Dr. Jörn von Lucke | 2013-03
Voluntary Portals: Strengthening Civil Society




48    Source: RLP 2012 und EAB Haßloch 2012.   © TICC | Prof. Dr. Jörn von Lucke | 2013-03
Environmental Godparenthood


       “Seeputzete” for a jointly Cleaning of the Riverbanks
        during Times of low Water Levels
       Collecting of Waste
       Eradication of non-endemic Plants
       Nurturing and taking care of Public Parks,
        local Recreation Areas and Playgrounds
       Hiking Trail Preservation
       Voluntary Ecological Year

49                                         © TICC | Prof. Dr. Jörn von Lucke | 2013-03
Joint Open Source Software Platform




50    Source: Europäische Union 2012.   © TICC | Prof. Dr. Jörn von Lucke | 2013-03
Collaborative Peer Review of Objects


       Not-reimbursed Take-over of
        Investigation and Expertise Opinion Tasks to support
         | in approach of a Decision
         | following up of a Decision

       Patent Investigations: Peer-to-Patent Review
       Plagiarism Detection and Plagiarism Documentation
        in Science: GuttenPlag, VroniPlag

51                                        © TICC | Prof. Dr. Jörn von Lucke | 2013-03
Joint Patent Review Investigation:
     Peer-To-Patent




52   Source: US Patent and Trademark Office (USPTO) 2011.   © TICC | Prof. Dr. Jörn von Lucke | 2013-03
Plagiarism Detection and Plagiarism
     Documentation: GuttenPlag & VroniPlag




53   Sources: ZuGuttenberg.de 2011 and GuttenPlag Wiki 2011.   © TICC | Prof. Dr. Jörn von Lucke | 2013-03
The GuttenPlag Google Docs-Document




54     Source: GuttenPlag GoogleDocs, PDF-Version of 21.06.2011.   © TICC | Prof. Dr. Jörn von Lucke | 2013-03
PolDiss by ProfNet (Prof. Dr. Kamenz)




55     Sources: ProfNet 2011 and Kamenz 2011.   © TICC | Prof. Dr. Jörn von Lucke | 2013-03
Open Monitoring and Open Evaluation


       Collaborative Surveillance and Evaluation of
        Government and Public Administration Activity Results

       Comparison Rounds and open Benchmarks
       Monitoring Government and Public Administration
        Activity Results by the Citizens and the General Public
       Geo data-based Concern Management
       Open Evaluation by the Citizens

56                                         © TICC | Prof. Dr. Jörn von Lucke | 2013-03
Geo Data-based Concern Management: Sag‘s doch




57    Source: Stadt Friedrichshafen und Bodenseekreis 2012 (T-City).   © TICC | Prof. Dr. Jörn von Lucke | 2013-03
Open Petition Portals




58   Source: OpenPetition 2012.   © TICC | Prof. Dr. Jörn von Lucke | 2013-03
Open Legislation Portal




59   Source: von Lucke 2007.   © TICC | Prof. Dr. Jörn von Lucke | 2013-03
Open Legislation Portal




60   Source: von Lucke 2007.   © TICC | Prof. Dr. Jörn von Lucke | 2013-03
Open Innovation and Crowd Innovation


       Open State Modernization
        by collaborative Open Innovation Processes
        using platforms, tools and creativity workshops

         Engagement of Experts and Opinion Leaders
         Engagement of the General Public via the Internet
         Innovation Intermediary Platforms
         Innovation Competitions

61                                          © TICC | Prof. Dr. Jörn von Lucke | 2013-03
Open Innovation

       Opening of Innovation Processes
        for Companies and other Organizations
       for an active and strategic Use of the outside World
       for the Enlargement of the own Innovation Potential

                                                     Outside-In
                                                     Inside-Out
                                                      Coupled


                   Ideas                                        Market


62    Close to: Reichwald/Piller 2006.     © TICC | Prof. Dr. Jörn von Lucke | 2013-03
Open Innovation for Politics and Administration
     and for the Solution of Societal Questions
       Opening of Innovation Processes
        in Society and for societal Questions
       for an active and strategic Use of the outside World
       for the Enlargement of the own Innovation Potential

                                         Citizens

                                                                   Implemen-
                   Ideas
                                                                     tation

63    Close to: Reichwald/Piller 2006.       © TICC | Prof. Dr. Jörn von Lucke | 2013-03
Innovation Intermediary Platforms: Atizo.com




64    Source: Atizo 2012.          © TICC | Prof. Dr. Jörn von Lucke | 2013-03
Innovation Competition: Apps für Deutschland




65    Source: Apps für Deutschland 2012.   © TICC | Prof. Dr. Jörn von Lucke | 2013-03
Foresight: Dialogue via Germany‘s Future




66     Source: Bundeskanzleramt 2012.   © TICC | Prof. Dr. Jörn von Lucke | 2013-03
Agenda


         New Forms of Collaboration
         Collaboration in Government and Public Administration
         Starting Points for open IT-based Collaboration
         Specific Potentials in the Public Administration
         Recommendations for Establishment
         Conclusion: Unknown open IT-based Collaboration




67                                         © TICC | Prof. Dr. Jörn von Lucke | 2013-03
Potentials for Open Collaboration
     on National Level: Federal Republic of Germany

       Promotion of Interoperability (IT-Planning Council)
         | Standards: E-Records (DOMEA), Process Chains
         | Crowd Funding, Voluntary Pools, Comparison Rounds
         | Concern Management, Innovation Platforms
       Provision of Virtual Work Space
       Checking of Open Committee Work
       Impulse: Peer 2 Patent
       Impulse: Open Legislation Portal
       Open Innovation for State Modernization
68                                     © TICC | Prof. Dr. Jörn von Lucke | 2013-03
Potentials for Open Collaboration
     on Regional Level: State Baden-Württemberg

       Knowledge Management in State Portal service-bw
        Data Catalogue, Information Register, Open-API
       Open IT-based Education Cloud Infrastructure
       Provision of Virtual Work Space
       Impulse: Open Federation of Volunteer Pools
       Standardization: Performance Benchmarks
         | Legislation, Finance and Budget Policies
         | Police, Justice, Education
         | Science, Research, Health
69                                      © TICC | Prof. Dr. Jörn von Lucke | 2013-03
Potentials for Open Collaboration
     on County Level: Bodenseekreis

       Platforms for Crowd Funding
         | to revitalize local art and culture scene
         | for business development and more investments
       Shared Knowledge Management in a Region
       Provision of Virtual Work Space
       Electronic Records and Processing Management
       Remodelling the Points of Single Contact



70                                      © TICC | Prof. Dr. Jörn von Lucke | 2013-03
Potentials for Open Collaboration
     on Local Level: City of Friedrichshafen

         Platforms for Crowd Funding
         Internal Knowledge Management
         Electronic Records and Processing Management
         Coordination of Civil Society Engagements
           | Provision of Virtual Work Space
           | Volunteer Pool for strengthening Self-Organization
           | Coordination of volunteers for health care work,
             nursing and hospital services and associations

71                                          © TICC | Prof. Dr. Jörn von Lucke | 2013-03
Agenda


         New Forms of Collaboration
         Collaboration in Government and Public Administration
         Starting Points for open IT-based Collaboration
         Specific Potentials in the Public Administration
         Recommendations for Establishment
         Conclusion: Unknown open IT-based Collaboration




72                                         © TICC | Prof. Dr. Jörn von Lucke | 2013-03
Recommendations: Law and Data Privacy


       Constitution (Grundgesetz) and Laws provide the
        Boundaries for an open IT-based Collaboration
       E-Government-Law with further Guidelines (2013)
       To be Checked by the responsible agency:
        Risks, Opt-Out-Options, Sanction Mechanisms
       German Federal Data Protection Law (BDSG)
       Anonymization: Social Media Monitoring allows the
        Analysis of Government Actions and Citizen Behavior

73                                       © TICC | Prof. Dr. Jörn von Lucke | 2013-03
Recommendations:
     Technology & Information Floodings

         Overview: Platforms and Tools
         Development, Computer Center, Cloud Computing
         Vertical Multi Channel Approach
         Dangers: IT Basic Protection Catalogue
         Dealing with any potential Flood
           | Flood of Donations
           | Innovative Impulses for Project and Committee Work
           | Open Monitoring and Open Evaluation

74                                         © TICC | Prof. Dr. Jörn von Lucke | 2013-03
Recommendations: Organization


       Civil Society becomes Pioneer and Driver
       Skills Training for administrative staff
       Discussing Concerns and find Solutions
       Coordination point for civil society engagement
       Incorporation in Organizational Structure
       Integration of activities in a
        Open Government change management
       Establishing Incentive Structures for Collaboration
       Development of Implementation Plans
75                                         © TICC | Prof. Dr. Jörn von Lucke | 2013-03
Recommendations: Financing and Strategy


       Public Funding vs. Private Funding
       Provision of financial means
         | Open IT-based Collaboration
         | Implementation of Collaboration Propositions
       Requirements for receiving aids and grants
       Support of Resource-saving Activities
       Mission Statement, Goals and Implementation Strategy
       Establishment of “Digital Allmende” for Citizens
       Integration in the Open Government Partnership
76                                       © TICC | Prof. Dr. Jörn von Lucke | 2013-03
Agenda


         New Forms of Collaboration
         Collaboration in Government and Public Administration
         Starting Points for open IT-based Collaboration
         Specific Potentials in the Public Administration
         Recommendations for Establishment
         Conclusion: Unknown open IT-based Collaboration




77                                         © TICC | Prof. Dr. Jörn von Lucke | 2013-03
Open Government Collaboration

      Strengths                                Weaknesses
      • Existence of well established Tools    • Not usable for all areas of public action
      • Collaboration and Coproduction         • Legal boundaries & data protection regulations
      • Strengthening participation            • Coordination costs and time exposure
      • Strengthening of Self-administration   • Lengthy process of standardization
      • Control of Political Power             • Permanent outsourcing of tasks


      Opportunities                            Risks
      • Open Collaboration with Citizens       • Emotional and cultural Reservations
      • Open Monitoring with Citizens          • Finding suited Experts, Partners and Citizens
      • Open Evaluation with Citizens          • Quality of Contributions and Performances
      • Joint Problem-solving & Innovation     • Loss of Control over Political Consequences
      • Joint Financing of Projects            • Violation of Data Privacy


78                                                          © TICC | Prof. Dr. Jörn von Lucke | 2013-03
German Study: Open Government Collaboration


      http://www.t-city.de
      http://ticc.zu.de
      Presentation: 25.10.2012




79                               © TICC | Prof. Dr. Jörn von Lucke | 2013-03
Memorandum „The Opening
     of State and Administration
     (Open Government)“

          Openness
          Transparency
          Responsibility
          Citizen Participation
          New Forms of Collaboration
          Coherence
          Public Benefits, Economic Profits and More Efficiency



80    Source: WG-IPA and D-ILPA of the German Informatics Society 2012.   © TICC | Prof. Dr. Jörn von Lucke | 2013-03
Thank you
                            Prof. Dr. Jörn von Lucke
      for your attention.
                            Chair for Public Sector Informatics and Business Informatics
                            Deutsche Telekom Institute for Connected Cities (TICC)
      Let´s use the time
      for your questions    Zeppelin Universität gemeinnützige GmbH
                            Am Seemooser Horn 20
      and an                88045 Friedrichshafen
                            Tel: +49 7541 6009-1471
      open discussion!      Fax: +49 7541 6009-1499

                            joern.vonlucke@zeppelin-university.de

                            http://ticc.zeppelin-university.de

                            Principal place Friedrichshafen | Bodensee
                            Legal Court Ulm HRB 632002
                            Management Prof Dr Stephan A Jansen | Niels Helle-Meyer |




     zu|kunft
                                          Katja Völcker




81                                                  © TICC | Prof. Dr. Jörn von Lucke | 2013-03

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Jv l 130303-prä-opengovernmentcollaboration-brazil-en-v1

  • 1. Open Government Collaboration Open Forms of Collaboration for Government and Administration ZU Open Government Research Tour Brazil, March and April 2013 Prof. Dr. Jörn von Lucke Deutsche Telekom Institute for Connected Cities Zeppelin Universität Friedrichshafen © TICC | Prof. Dr. Jörn von Lucke | 2013-03
  • 2. Agenda  New Forms of Collaboration  Collaboration in Government and Public Administration  Starting Points for open IT-based Collaboration  Specific Potentials in the Public Administration  Recommendations for Establishment  Conclusion: Unknown open IT-based Collaboration 2 © TICC | Prof. Dr. Jörn von Lucke | 2013-03
  • 3. Agenda  New Forms of Collaboration  Collaboration in Government and Public Administration  Starting Points for open IT-based Collaboration  Specific Potentials in the Public Administration  Recommendations for Establishment  Conclusion: Unknown open IT-based Collaboration 3 © TICC | Prof. Dr. Jörn von Lucke | 2013-03
  • 4. Web 2.0-Technologies Social Media 4 Source: Ethority 2012. © TICC | Prof. Dr. Jörn von Lucke | 2013-03
  • 5. Cooperation in General: Collaboration  Coordinated collaboration of people or organization units for pursuing commonly agreed goals ====== ====== ====== ====== ====== INPUT ====== ====== ====== ====== ====== ====== ====== ====== ====== ====== ====== OUTPUT Results Data Information Collaboration OUTCOME Knowledge with a goal Consequences Manpower Capital IMPACT Changes 5 © TICC | Prof. Dr. Jörn von Lucke | 2013-03
  • 6. Electronic Forms of Collaboration: E-Collaboration  Support of Collaboration | with hard- and software: E-Collaboration | with Web 2.0-Services & Social Media  Jointly used Functions | Task completion | Coordination | Documentation | Programming  Collaborative Platforms provided in Clouds 6 © TICC | Prof. Dr. Jörn von Lucke | 2013-03
  • 7. Open Forms of Collaboration: Open Collaboration  Opening of an Organizational Unit for third Parties to inform, communicate and cooperate with them Agency Government Selected General internal internal Partners Public Collaboration 7 © TICC | Prof. Dr. Jörn von Lucke | 2013-03
  • 8. Using the Manpower of the Few: Outsourcing  Outsourcing of Tasks to Externals  Recourse of Capacities in Exchange for Remuneration  Matching Partners by Invitations for Tenders  Cooperation concluded by a Contract  Service Centers (Shared Service Center)  IT-Service Centers (IT-Outsourcing) 8 © TICC | Prof. Dr. Jörn von Lucke | 2013-03
  • 9. Using the Manpower of the Crowd: Crowd Sourcing = Crowd plus Outsourcing  Crowd Sourcing of Work and Performance to the Intelligence and Manpower of an undefined sized, heterogeneous Mass of mostly uncompensated Leisure Acitivists (Crowd) on the Internet  Offers: People Services and Human Cloud Services  Provider: Crowd Recruiter and Crowd Manager 9 © TICC | Prof. Dr. Jörn von Lucke | 2013-03
  • 10. Agenda  New Forms of Collaboration  Collaboration in Government and Public Administration  Starting Points for open IT-based Collaboration  Specific Potentials in the Public Administration  Recommendations for Establishment  Conclusion: Unknown open IT-based Collaboration 10 © TICC | Prof. Dr. Jörn von Lucke | 2013-03
  • 11. Collaboration 2.0 as Part of Open Government  Use of modern Information and Communication Technologies (especially Social Media and Web 2.0 Technologies) for Government and Administration  in order to enable an optimum Task Completion by a joint effort of the involved Partners 11 © TICC | Prof. Dr. Jörn von Lucke | 2013-03
  • 12. Open Government and the Six-Level Policy Cycle Problem Definition Agenda Evaluation Setting Decision Monitoring Making Implementation 12 © TICC | Prof. Dr. Jörn von Lucke | 2013-03
  • 13. Open Government Trends and the Six-Level Policy Cycle Problem Ad-hoc Creation of Com. Editing New Communities Definition and Design Agenda Evaluation Setting Com. Commenting Inform and Com. Consulting and Rating Open Data and Discussion Decision Monitoring Making Com. Action and Com. Decision Programing Implementation Making & Ordering 13 © TICC | Prof. Dr. Jörn von Lucke | 2013-03
  • 14. Lived Collaboration in the Public Sector  Agency-internal Collaboration  Cross-Government Collaboration  Contractually concluded Forms of Collaboration with Companies and other Institutions  Active Civil Engagement | Political Engagement | Civil Society Engagement 14 © TICC | Prof. Dr. Jörn von Lucke | 2013-03
  • 15. Differentiation towards Participation 2.0 within in the Six-Level Policy Cycle Problem Ad-hoc Creation of Com. Editing New Communities Definition and Design Agenda Evaluation Setting Com. Commenting Inform and Com. Consulting and Rating Open Data and Discussion Decision Monitoring Making Com. Action and Com. Decision Programing Implementation Making & Ordering 15 © TICC | Prof. Dr. Jörn von Lucke | 2013-03
  • 16. Open Collaboration in the Narrow Sense of Civil Society Engagement and Internal Collaboration Problem Ad-hoc Creation of Com. Editing New Communities Definition and Design Agenda Evaluation Setting Com. Commenting Inform and Com. Consulting and Rating Open Data and Discussion Decision Monitoring Making Com. Action and Com. Decision Programing Implementation Making & Ordering 16 © TICC | Prof. Dr. Jörn von Lucke | 2013-03
  • 17. Agenda  New Forms of Collaboration  Collaboration in Government and Public Administration  Starting Points for open IT-based Collaboration  Specific Potentials in the Public Administration  Recommendations for Establishment  Conclusion: Unknown open IT-based Collaboration 17 © TICC | Prof. Dr. Jörn von Lucke | 2013-03
  • 18. Open Government Collaboration Open Common Open Crowd Shared Monitoring & Innovation Funding Knowledge Evaluation Collaborative Shared Review Project Work Open Voluntary Duty Shared Committee Tasks Tasks Files Work 18 © TICC | Prof. Dr. Jörn von Lucke | 2013-03
  • 19. Collaborative Financing: Crowd Funding  Crowd Sourcing of the Financial Burden to a anonymous Mass of Private Investors via the Internet to realize a Project  Joint Efforts for Collecting Donations  Citizen Credit Financing  Non-profit Community Foundations  Crowd Investment Platforms 19 © TICC | Prof. Dr. Jörn von Lucke | 2013-03
  • 20. Collecting Donations for Cultural Projects 20 Source: Startnext.de 2012. © TICC | Prof. Dr. Jörn von Lucke | 2013-03
  • 21. Joint Efforts for Collecting Donations 21 Source: Betterplace.org 2012. © TICC | Prof. Dr. Jörn von Lucke | 2013-03
  • 22. Citizen Credit Financing: LeihDeinerStadtGeld 22 Source: LeihDeinerStadtGeld.de 2012. © TICC | Prof. Dr. Jörn von Lucke | 2013-03
  • 23. Establishment of Citizen Community Foundations 23 Source: Bürgerstiftung Langenargen 2012 und IBS 2012. © TICC | Prof. Dr. Jörn von Lucke | 2013-03
  • 24. Crowd Investment Platforms 24 Source: Companisto 2012. © TICC | Prof. Dr. Jörn von Lucke | 2013-03
  • 25. Shared Knowledge: Knowledge Management  Knowledge Management for the collection, development, distribution, storage and use of jointly shared knowledge within a group  Common Knowledgebase: Wikipedia, Open Street Map  Open Access and Open Government Data  Knowledge Management Systems of Government  Open Knowledge Management Systems of Citizens 25 © TICC | Prof. Dr. Jörn von Lucke | 2013-03
  • 26. Open and Shared Map: Open Street Map 26 Source: Open Street Map 2011 und Wikipedia 2012.. © TICC | Prof. Dr. Jörn von Lucke | 2013-03
  • 27. Open Access: Free Access to Research Knowledge 27 Source: Fraunhofer Verlag 2012. © TICC | Prof. Dr. Jörn von Lucke | 2013-03
  • 28. Shared Knowledge: Federation of Open Data Catalogue and Portals 28 Source: Cooperation OGD Österreich 2012. © TICC | Prof. Dr. Jörn von Lucke | 2013-03
  • 29. Open Knowledge Management: Frag den Staat 29 Source: FragdenStaat.de 2012. © TICC | Prof. Dr. Jörn von Lucke | 2013-03
  • 30. Collaborative Project Work in Virtual Working Spaces  Open Collaboration of different People on a joint Project or Task while using modern Virtual Working Spaces  Cloud Services and Software tools for Project Management  Cloud Services and Software tools for Collaboration  Software Development Platforms  Tools: Brainstorming, Scheduling, Document Filing 30 © TICC | Prof. Dr. Jörn von Lucke | 2013-03
  • 31. Open Project Management 31 Source: Asana 2012. © TICC | Prof. Dr. Jörn von Lucke | 2013-03
  • 32. Open Collaboration Platform 32 Source: Microsoft 2012. © TICC | Prof. Dr. Jörn von Lucke | 2013-03
  • 33. Tools: Brainstorming, Scheduling, Filing 33 Sources: Husung & Partner 2012, Doodle 2012 and TeamDrive 2012. © TICC | Prof. Dr. Jörn von Lucke | 2013-03
  • 34. Open Committee Work  Openess: Transparent Committee Work  Open Committee Work: Open Invitation for Cooporation  Video and Audio Streaming and Recording  Open Council Information Systems  „18th Expert“ in Enquete Commissions 34 © TICC | Prof. Dr. Jörn von Lucke | 2013-03
  • 35. Council TV: Jena und Würzburg 35 © TICC | Prof. Dr. Jörn von Lucke | 2013-03
  • 36. Open Council Information Systems: Offenes Köln 36 Source: Steinbach 2012. © TICC | Prof. Dr. Jörn von Lucke | 2013-03
  • 37. Facebook and OpenPetition: T-City Stadtstrand 37 Source: OpenPetition 2012. © TICC | Prof. Dr. Jörn von Lucke | 2013-03
  • 38. 18th Expert: EnqueteBeteiligung.de 38 Source: Deutscher Bundestag 2012. © TICC | Prof. Dr. Jörn von Lucke | 2013-03
  • 39. Collaboration based on Shared Records and Shared Document Management Systems  Shared Record Management Systems  Electronic Documents, Files & Records Management as well as shared Records Processing Systems  Open Process and Value-Added Service Chains  Opening of E-File Processing Systems | Email, E-Signature, DE-Mail, Postbrief, EGVP | Open View in Records, Files and Documents 39 © TICC | Prof. Dr. Jörn von Lucke | 2013-03
  • 40. Electronic Documents, Files & Records 40 Source: BMI 2012. © TICC | Prof. Dr. Jörn von Lucke | 2013-03
  • 41. Open Process and Value-Added Service Chains: National Process Library 41 Source: Humboldt Universität 2012. © TICC | Prof. Dr. Jörn von Lucke | 2013-03
  • 42. Open Records Management System: OPEN 42 Source: Government of Seoul 1999-2012. © TICC | Prof. Dr. Jörn von Lucke | 2013-03
  • 43. Shared Implementation of Public Duty Tasks  Shared Implementation of Public Tasks within the strict Legal Framework  Shared Service Centres  Partners or Points of Single Contact  Shared School Education  Shared Crisis Management (Defense)  Shared Catastrophe Management 43 © TICC | Prof. Dr. Jörn von Lucke | 2013-03
  • 44. Shared School Education with YouTube Open Educational Resources: KhanAcademy 44 Source: KhanAcademy 2012. © TICC | Prof. Dr. Jörn von Lucke | 2013-03
  • 45. Voluntary Support for the local Crisis and Catastrophe Management 45 Source: Open Street Map: Haiti Crisis Map 2010-12. © TICC | Prof. Dr. Jörn von Lucke | 2013-03
  • 46. Voluntary Defense of critical IT-Infrastructure in any National Case of Defense: Estonia 46 Source: EESTI 2012. © TICC | Prof. Dr. Jörn von Lucke | 2013-03
  • 47. Shared Implementation of Voluntary Tasks  Shared Implementation of Voluntary Tasks | Honorary Engagement in the Public Administration | Voluntary Engagement of Citizens | Social Entrepreneurs  Voluntary Tasks Portals and Volunteer Pools  Open IT-based Collaboration of Citizens | Call for «Seeputzete», Adopt-A-Highway, | Data Analytics, Publications, Programming 47 © TICC | Prof. Dr. Jörn von Lucke | 2013-03
  • 48. Voluntary Portals: Strengthening Civil Society 48 Source: RLP 2012 und EAB Haßloch 2012. © TICC | Prof. Dr. Jörn von Lucke | 2013-03
  • 49. Environmental Godparenthood  “Seeputzete” for a jointly Cleaning of the Riverbanks during Times of low Water Levels  Collecting of Waste  Eradication of non-endemic Plants  Nurturing and taking care of Public Parks, local Recreation Areas and Playgrounds  Hiking Trail Preservation  Voluntary Ecological Year 49 © TICC | Prof. Dr. Jörn von Lucke | 2013-03
  • 50. Joint Open Source Software Platform 50 Source: Europäische Union 2012. © TICC | Prof. Dr. Jörn von Lucke | 2013-03
  • 51. Collaborative Peer Review of Objects  Not-reimbursed Take-over of Investigation and Expertise Opinion Tasks to support | in approach of a Decision | following up of a Decision  Patent Investigations: Peer-to-Patent Review  Plagiarism Detection and Plagiarism Documentation in Science: GuttenPlag, VroniPlag 51 © TICC | Prof. Dr. Jörn von Lucke | 2013-03
  • 52. Joint Patent Review Investigation: Peer-To-Patent 52 Source: US Patent and Trademark Office (USPTO) 2011. © TICC | Prof. Dr. Jörn von Lucke | 2013-03
  • 53. Plagiarism Detection and Plagiarism Documentation: GuttenPlag & VroniPlag 53 Sources: ZuGuttenberg.de 2011 and GuttenPlag Wiki 2011. © TICC | Prof. Dr. Jörn von Lucke | 2013-03
  • 54. The GuttenPlag Google Docs-Document 54 Source: GuttenPlag GoogleDocs, PDF-Version of 21.06.2011. © TICC | Prof. Dr. Jörn von Lucke | 2013-03
  • 55. PolDiss by ProfNet (Prof. Dr. Kamenz) 55 Sources: ProfNet 2011 and Kamenz 2011. © TICC | Prof. Dr. Jörn von Lucke | 2013-03
  • 56. Open Monitoring and Open Evaluation  Collaborative Surveillance and Evaluation of Government and Public Administration Activity Results  Comparison Rounds and open Benchmarks  Monitoring Government and Public Administration Activity Results by the Citizens and the General Public  Geo data-based Concern Management  Open Evaluation by the Citizens 56 © TICC | Prof. Dr. Jörn von Lucke | 2013-03
  • 57. Geo Data-based Concern Management: Sag‘s doch 57 Source: Stadt Friedrichshafen und Bodenseekreis 2012 (T-City). © TICC | Prof. Dr. Jörn von Lucke | 2013-03
  • 58. Open Petition Portals 58 Source: OpenPetition 2012. © TICC | Prof. Dr. Jörn von Lucke | 2013-03
  • 59. Open Legislation Portal 59 Source: von Lucke 2007. © TICC | Prof. Dr. Jörn von Lucke | 2013-03
  • 60. Open Legislation Portal 60 Source: von Lucke 2007. © TICC | Prof. Dr. Jörn von Lucke | 2013-03
  • 61. Open Innovation and Crowd Innovation  Open State Modernization by collaborative Open Innovation Processes using platforms, tools and creativity workshops  Engagement of Experts and Opinion Leaders  Engagement of the General Public via the Internet  Innovation Intermediary Platforms  Innovation Competitions 61 © TICC | Prof. Dr. Jörn von Lucke | 2013-03
  • 62. Open Innovation  Opening of Innovation Processes for Companies and other Organizations  for an active and strategic Use of the outside World  for the Enlargement of the own Innovation Potential Outside-In Inside-Out Coupled Ideas Market 62 Close to: Reichwald/Piller 2006. © TICC | Prof. Dr. Jörn von Lucke | 2013-03
  • 63. Open Innovation for Politics and Administration and for the Solution of Societal Questions  Opening of Innovation Processes in Society and for societal Questions  for an active and strategic Use of the outside World  for the Enlargement of the own Innovation Potential Citizens Implemen- Ideas tation 63 Close to: Reichwald/Piller 2006. © TICC | Prof. Dr. Jörn von Lucke | 2013-03
  • 64. Innovation Intermediary Platforms: Atizo.com 64 Source: Atizo 2012. © TICC | Prof. Dr. Jörn von Lucke | 2013-03
  • 65. Innovation Competition: Apps für Deutschland 65 Source: Apps für Deutschland 2012. © TICC | Prof. Dr. Jörn von Lucke | 2013-03
  • 66. Foresight: Dialogue via Germany‘s Future 66 Source: Bundeskanzleramt 2012. © TICC | Prof. Dr. Jörn von Lucke | 2013-03
  • 67. Agenda  New Forms of Collaboration  Collaboration in Government and Public Administration  Starting Points for open IT-based Collaboration  Specific Potentials in the Public Administration  Recommendations for Establishment  Conclusion: Unknown open IT-based Collaboration 67 © TICC | Prof. Dr. Jörn von Lucke | 2013-03
  • 68. Potentials for Open Collaboration on National Level: Federal Republic of Germany  Promotion of Interoperability (IT-Planning Council) | Standards: E-Records (DOMEA), Process Chains | Crowd Funding, Voluntary Pools, Comparison Rounds | Concern Management, Innovation Platforms  Provision of Virtual Work Space  Checking of Open Committee Work  Impulse: Peer 2 Patent  Impulse: Open Legislation Portal  Open Innovation for State Modernization 68 © TICC | Prof. Dr. Jörn von Lucke | 2013-03
  • 69. Potentials for Open Collaboration on Regional Level: State Baden-Württemberg  Knowledge Management in State Portal service-bw Data Catalogue, Information Register, Open-API  Open IT-based Education Cloud Infrastructure  Provision of Virtual Work Space  Impulse: Open Federation of Volunteer Pools  Standardization: Performance Benchmarks | Legislation, Finance and Budget Policies | Police, Justice, Education | Science, Research, Health 69 © TICC | Prof. Dr. Jörn von Lucke | 2013-03
  • 70. Potentials for Open Collaboration on County Level: Bodenseekreis  Platforms for Crowd Funding | to revitalize local art and culture scene | for business development and more investments  Shared Knowledge Management in a Region  Provision of Virtual Work Space  Electronic Records and Processing Management  Remodelling the Points of Single Contact 70 © TICC | Prof. Dr. Jörn von Lucke | 2013-03
  • 71. Potentials for Open Collaboration on Local Level: City of Friedrichshafen  Platforms for Crowd Funding  Internal Knowledge Management  Electronic Records and Processing Management  Coordination of Civil Society Engagements | Provision of Virtual Work Space | Volunteer Pool for strengthening Self-Organization | Coordination of volunteers for health care work, nursing and hospital services and associations 71 © TICC | Prof. Dr. Jörn von Lucke | 2013-03
  • 72. Agenda  New Forms of Collaboration  Collaboration in Government and Public Administration  Starting Points for open IT-based Collaboration  Specific Potentials in the Public Administration  Recommendations for Establishment  Conclusion: Unknown open IT-based Collaboration 72 © TICC | Prof. Dr. Jörn von Lucke | 2013-03
  • 73. Recommendations: Law and Data Privacy  Constitution (Grundgesetz) and Laws provide the Boundaries for an open IT-based Collaboration  E-Government-Law with further Guidelines (2013)  To be Checked by the responsible agency: Risks, Opt-Out-Options, Sanction Mechanisms  German Federal Data Protection Law (BDSG)  Anonymization: Social Media Monitoring allows the Analysis of Government Actions and Citizen Behavior 73 © TICC | Prof. Dr. Jörn von Lucke | 2013-03
  • 74. Recommendations: Technology & Information Floodings  Overview: Platforms and Tools  Development, Computer Center, Cloud Computing  Vertical Multi Channel Approach  Dangers: IT Basic Protection Catalogue  Dealing with any potential Flood | Flood of Donations | Innovative Impulses for Project and Committee Work | Open Monitoring and Open Evaluation 74 © TICC | Prof. Dr. Jörn von Lucke | 2013-03
  • 75. Recommendations: Organization  Civil Society becomes Pioneer and Driver  Skills Training for administrative staff  Discussing Concerns and find Solutions  Coordination point for civil society engagement  Incorporation in Organizational Structure  Integration of activities in a Open Government change management  Establishing Incentive Structures for Collaboration  Development of Implementation Plans 75 © TICC | Prof. Dr. Jörn von Lucke | 2013-03
  • 76. Recommendations: Financing and Strategy  Public Funding vs. Private Funding  Provision of financial means | Open IT-based Collaboration | Implementation of Collaboration Propositions  Requirements for receiving aids and grants  Support of Resource-saving Activities  Mission Statement, Goals and Implementation Strategy  Establishment of “Digital Allmende” for Citizens  Integration in the Open Government Partnership 76 © TICC | Prof. Dr. Jörn von Lucke | 2013-03
  • 77. Agenda  New Forms of Collaboration  Collaboration in Government and Public Administration  Starting Points for open IT-based Collaboration  Specific Potentials in the Public Administration  Recommendations for Establishment  Conclusion: Unknown open IT-based Collaboration 77 © TICC | Prof. Dr. Jörn von Lucke | 2013-03
  • 78. Open Government Collaboration Strengths Weaknesses • Existence of well established Tools • Not usable for all areas of public action • Collaboration and Coproduction • Legal boundaries & data protection regulations • Strengthening participation • Coordination costs and time exposure • Strengthening of Self-administration • Lengthy process of standardization • Control of Political Power • Permanent outsourcing of tasks Opportunities Risks • Open Collaboration with Citizens • Emotional and cultural Reservations • Open Monitoring with Citizens • Finding suited Experts, Partners and Citizens • Open Evaluation with Citizens • Quality of Contributions and Performances • Joint Problem-solving & Innovation • Loss of Control over Political Consequences • Joint Financing of Projects • Violation of Data Privacy 78 © TICC | Prof. Dr. Jörn von Lucke | 2013-03
  • 79. German Study: Open Government Collaboration http://www.t-city.de http://ticc.zu.de Presentation: 25.10.2012 79 © TICC | Prof. Dr. Jörn von Lucke | 2013-03
  • 80. Memorandum „The Opening of State and Administration (Open Government)“  Openness  Transparency  Responsibility  Citizen Participation  New Forms of Collaboration  Coherence  Public Benefits, Economic Profits and More Efficiency 80 Source: WG-IPA and D-ILPA of the German Informatics Society 2012. © TICC | Prof. Dr. Jörn von Lucke | 2013-03
  • 81. Thank you Prof. Dr. Jörn von Lucke for your attention. Chair for Public Sector Informatics and Business Informatics Deutsche Telekom Institute for Connected Cities (TICC) Let´s use the time for your questions Zeppelin Universität gemeinnützige GmbH Am Seemooser Horn 20 and an 88045 Friedrichshafen Tel: +49 7541 6009-1471 open discussion! Fax: +49 7541 6009-1499 joern.vonlucke@zeppelin-university.de http://ticc.zeppelin-university.de Principal place Friedrichshafen | Bodensee Legal Court Ulm HRB 632002 Management Prof Dr Stephan A Jansen | Niels Helle-Meyer | zu|kunft Katja Völcker 81 © TICC | Prof. Dr. Jörn von Lucke | 2013-03