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© 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.
Iterating Towards a
Cloud Center of Excellence
Pravin Raj
Sr. Practice Manager
AWS ProServe, Advisory
Carol Stone
Sr. Consultant
AWS ProServe, Advisory
Matt Walburn
Principal Consultant
AWS ProServe, Advisory
© 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.
Amazon’s success
is frequently
described by the
“Amazon
Flywheel”
Growth Customer
Experience
Traffic
Sellers
Selection
Lower
Prices
Lower
Cost
Structure
© 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.
This flywheel drives
our ability to rapidly
experiment with
software and services
Customer
Value
Customer
Experience
Adoption
Feedback
Experiments
Reduce
Time to
Value
Decouple &
Empower
© 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.
Customers realize maximum value from AWS
when they build their own flywheels.
© 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.
Building a flywheel requires organizational
change that extends beyond technology.
© 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.
Corporate Culture
& Values
Operating
Model
Organizational
Structure
Decision Making
& Governance
Leadership
Development
Roles, Skills, and
Career Paths
Compensation &
Incentives
70% of customer challenges are non-technical.
© 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.
Operating
Model
Organizational
Structure
Roles, Skills, and
Career Paths
Today, we will focus on these three…
© 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.
Traditional IT vs. Full Stack Engineering
Traditional IT
activity-based teams
Full-Stack Engineering
outcome-based teams
ApplicationDevelopment
ApplicationQA&Testing
ApplicationRuntime
Middleware&Integration
Database
Network
Storage
Compute
ApplicationDevelopment
ApplicationQA&Testing
ApplicationRuntime
Middleware&Integration
Database
Network
Storage
Compute
Full-Stack Engineering Team
Infrastructure
Operations
Security
Finance
Handoffs
Wait Time
Competing
Priorities
Resource
Constraints
Challenges New Burdens
© 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.
10
Infrastructure
Operations
Security
Finance
Development
Differentiation Risk Mitigation
Time Spent by Team
There’s a catch, even in the cloud…
© 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.
Full-stack benefits without full-stack burden and risk?
Applications
Business Software Development Teams
Differentiate
CloudSteeringCommittee
Platform Engineering
Engineers and codifies enterprise
standards as self-service capabilities
that enable development teams to
meet governance requirements while
accelerating adoption
Cloud Business Office
Aligns Customer (Business &
Development) and Stakeholder
(Finance, HR, Infra, Operations, and
Security) desired outcomes to overall
cloud adoption strategy and the
capabilities provided by the CCOE.
Software Development Teams
The “Customer Partner” of the Cloud Center
of Excellence. Consumes its capabilities while
shaping and prioritizing the roadmap and
user experience by providing continuous
feedback.
11
Platform,Governance,People
Cloud Platform Engineering
Infrastructure Operations Security
OptimizeandScale
Architecture
Common
Infrastructure
Build, Test, &
Deploy
Operate & Manage
Define
& Enforce
Detect
& Respond
Product
Management
Program
Management
On-boarding
Financial
Management
Org Change
Management
Codified
Assets
Cloud Business Office
CloudOps SecOps
Governance People
Training
Traditional CloudOps DevOps
© 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.
Cloud Center of Excellence
Cloud Foundation Team
Platform,Governance,&People
PeopleGovernance
Applications
Software Development Teams
Cloud Platform Engineering
Platform Operations Security
DifferentiateOptimizeandScale
Architecture
Management
Common
Infrastructure
Build, Test, &
Deploy
Operate
& Manage
Define
& Enforce
Detect
& Respond
Product
Management
Program
Management
Customer
On-Boarding
Financial
Management
Codified
Assets
Cloud Business Office
CloudOps SecOps
Traditional CloudOps DevOps
Org Change
Management
Training &
Applied Learning
Application
Operations
Security
Platform
CBO
© 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.
Structure of Product Teams
How do we structure these
product teams?
Product
Management
Product
Design
Product
Eng. & Test
Product
Operations
Viability
Desirability
Feasibility
Operability
© 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.
Cloud Center of Excellence - Roles
Product
Management
Product
Design
Product
Eng. & Test
Product
Operations
Viability
Desirability
Feasibility
Operability
IT | Product Owners
Singularly accountable for
platform vision and its
viability from a business
perspective
Workforce preparedness,
communications, training,
resource and career
management plans
IT | Engineering Manager
Career Development
Accountable for team management,
team-member development, and
overall HR responsibilities
IT | Engineers
Feasibility & Operability
Accountable for product technical
feasibility and delivery across
platform, operations, and security;
engineering, testing and operations
Viability
Fin | Financial Analysts HR | OCM Specialists
IT | Scrum Master
Productivity
Facilitates Agile process and ensures
forward progress towards business
outcomes by the product team
Financial budgeting,
tracking and reporting;
show-back/charge-backs
and cost optimization
Translates business
objectives and governance
requirements to platform
architecture
IT | Cloud Architects
Desirability
© 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.
Five-Panel Setup | Understanding the Colors – Cheat Sheet
Cloud Enablement Engine
Role CBO
CPE
Platform
CPE Ops CPE Security Application
Product Owner NA NA NA
Financial Analyst NA NA NA
Product Designer/Architect
HR/OCM Specialist NA NA NA
Engineering Manager
Engineering NA
Operations NA
Scrum Master
P
S
C
P
P
O
O
C
O
S
S
S
C
S
S
F
H
C
P
S
A
A
C
A
S
C
© 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.
Product Team MVPs – Launch
Application
Operations
Security
Platform
Cloud Bus.
Office
CCOE Foundation Team
© 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.
Product Team MVPs – Launch
Application
Operations
Security
Platform
Cloud Bus.
Office
A
S
O
P
P
O
A
S
CCOE Foundation Team
P
C H
F S
© 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.
Product Team MVPs - Scale
Operations
Mgmt
Operations
Mgmt
OCM
Mgmt
© 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.
Product Team MVPs - Scale
Operations
Mgmt
S
O
P
SM
P
O
SP
Operations
Mgmt
S
O
P
SM
P
O
SP
OCM
Mgmt
SP
I
C
O
A
S
F
M
H H
CCOE Phase 1
© 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.
Cloud Center of Excellence – Asks of Customers
Dedicated
Resources
Decision
Authority
Physically
Co-Located
Cross
Functional
© 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.
Key Takeaways
• Think Big, but Start Small
• Scale your CCOE as you learn more about its customers
• Keep teams small, cross-functional and empowered.
© 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.
© 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.
Cloud Platform Engineering (CPE) Team
What products does the CPE team provide?
• Enterprise standards as self-service capabilities that enable
development teams to meet governance requirements while
accelerating adoption.
© 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.
Infrastructure Operations Security
Shared Infrastructure
Deployment Assets
Operate & Manage
Build, Test, & Deploy
Detect & Respond
Define & Enforce
Primitives
AMIs, Container Images, CloudFormation
Configuration Management
Cookbooks, Playbooks, Manifests
Enterprise “Stacks”
CloudFormation / Terraform
WAN | LAN | DNS
VPN / DirectConnect | VPC
Accounts, IAM, & SSO
AWS Organizations, Accounts, & IAM
3rd Party PaaS
Mesosphere, Cloud Foundry, Kubernetes
Continuous Integration & Delivery
Jenkins, Bamboo, AWS CodePipeline
Configuration Management
Chef Server, Ansible Tower, Puppet Master
Source Code & Artifact Repositories
GitHub, TFS, Artifactory, Nexus
Telemetry
Metric & Log Collection
Insights
Alerts, Escalations, and Dashboards
Inventory | Capacity | Finance
Reporting & Management
IAM & Policy Management
AWS IAM, Cloud Custodian, AWS Config
Network Security
WAF, IDS, DLP, Outbound Proxy
Secrets & Encryption
AWS Cert Manager & KMS | Vault
Threat & Vulnerability Management
Security Information & Event Mgmt.
Incident Response & Forensics
Service Presentation & Orchestration
AWS Service Catalog
Products are continuously “dogfooded” internally by the CCOE as part of providing overall service to the Enterprise
What products does the CPE team provide?
© 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.
Cloud Business Office (CBO)
What services does the CBO provide?
• Aligns the products delivered by the CPE team to the needs of the
customers (Business, Development, Operations) and key
stakeholders (Finance, HR, EA, and Security).
© 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.
PeopleGovernance
Cloud Business Office
Infrastructure
Architecture
(Dev)Operations
Architecture
Security
Architecture
Application
Architecture
Data
Architecture
Reference Arch.
Patterns
Alignment w/
Ent. Architecture
Business
Alignment
Dev | Infra | Ops
Alignment
Security, Risk, &
Comp. Alignment
Value Realization &
Reporting
Product
Roadmap
Backlog Prioritization
& Replenishment
Agile Platform Delivery
Practices
Alignment w/
Enterprise PgM
Enterprise Program
Status Reporting
Internal Cost
Accounting
Cost Optimization & RI
Strategy
Budgeting and
Reporting
Business Case
Analysis
Finance
Alignment
Cloud Vendor
Relationship Mgmt
Embedded Coaching &
Mentoring
Events & Community
Building
Knowledge Mgmt.
& Portal
Skills Assessments
Delivery Partner
Coordination
Training
Strategy and Plan
Learning Management
System
Immersive Learning Experiences
Migration Factory
Change Strategy &
Management
Stakeholder
Management
Communications
Strategy and Plan
HR Alignment
for Resource Mgmt
HR Alignment
for Career Mgmt
HR Alignment
for Incentive Mgmt
Training
Plans
Architecture
Management
Product
Management
Program
Management
Customer
On-Boarding
Financial
Management
Org Change
Management
Training
Demand
Alignment
Sponsorship Strategy
and Management
Cloud Business Office (CBO) Services
© 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.
Career Management
Business IT/Alignment
Infrastructure
Operations
Security
Architecture
Enterprise Architect
Operations Architect
Security Architect
Cloud Enterprise Architect
Cloud Operations Architect
Cloud Security Architect
Compute Engineer
Storage Engineer
Network Engineer
Middleware Engineer
App Platform Engineer
Cloud Infrastructure
Engineer
Build/Release Engineer
Capacity Planner
Incident Management
Cloud Operations Engineer
Cloud SysOps Admin
Product Owner Relationship Managers
Portfolio Managers
Senior Business Analyst
Cloud Security Engineer
Cloud SecOps Admin
Security Engineer
IAM Engineer
Policy & Compliance
Cloud Role
Cloud Role
Cloud Role
Cloud Role
Typically Sourced from:
Typically Sourced from:
Typically Sourced from:
Typically Sourced from:
Cloud Role Typically Sourced from:
Project Management
Agile Scrum Master
Project Manager
Product Manager
Typically Sourced from:Cloud Role
Data
Cloud Data Engineer
Cloud AI/ML Engineer
Cloud Data Scientist
Data Platform Engineer
Database Admin
Data Architect
Typically Sourced from:Cloud Role
Applications
Cloud Solutions Architect
Cloud Software Engineer
Enterprise Architect
Solutions Architect
Application Developer
Cloud Role Typically Sourced from:
Cross -F uncti onal Rol es – ” E verythi ng as Cod e”

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Iterating Towards a Cloud-Enabled IT Organization (ENT204-R2) - AWS re:Invent 2018

  • 1.
  • 2. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved. Iterating Towards a Cloud Center of Excellence Pravin Raj Sr. Practice Manager AWS ProServe, Advisory Carol Stone Sr. Consultant AWS ProServe, Advisory Matt Walburn Principal Consultant AWS ProServe, Advisory
  • 3. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved. Amazon’s success is frequently described by the “Amazon Flywheel” Growth Customer Experience Traffic Sellers Selection Lower Prices Lower Cost Structure
  • 4. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved. This flywheel drives our ability to rapidly experiment with software and services Customer Value Customer Experience Adoption Feedback Experiments Reduce Time to Value Decouple & Empower
  • 5. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved. Customers realize maximum value from AWS when they build their own flywheels.
  • 6. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved. Building a flywheel requires organizational change that extends beyond technology.
  • 7. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved. Corporate Culture & Values Operating Model Organizational Structure Decision Making & Governance Leadership Development Roles, Skills, and Career Paths Compensation & Incentives 70% of customer challenges are non-technical.
  • 8. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved. Operating Model Organizational Structure Roles, Skills, and Career Paths Today, we will focus on these three…
  • 9. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved. Traditional IT vs. Full Stack Engineering Traditional IT activity-based teams Full-Stack Engineering outcome-based teams ApplicationDevelopment ApplicationQA&Testing ApplicationRuntime Middleware&Integration Database Network Storage Compute ApplicationDevelopment ApplicationQA&Testing ApplicationRuntime Middleware&Integration Database Network Storage Compute Full-Stack Engineering Team Infrastructure Operations Security Finance Handoffs Wait Time Competing Priorities Resource Constraints Challenges New Burdens
  • 10. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved. 10 Infrastructure Operations Security Finance Development Differentiation Risk Mitigation Time Spent by Team There’s a catch, even in the cloud…
  • 11. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved. Full-stack benefits without full-stack burden and risk? Applications Business Software Development Teams Differentiate CloudSteeringCommittee Platform Engineering Engineers and codifies enterprise standards as self-service capabilities that enable development teams to meet governance requirements while accelerating adoption Cloud Business Office Aligns Customer (Business & Development) and Stakeholder (Finance, HR, Infra, Operations, and Security) desired outcomes to overall cloud adoption strategy and the capabilities provided by the CCOE. Software Development Teams The “Customer Partner” of the Cloud Center of Excellence. Consumes its capabilities while shaping and prioritizing the roadmap and user experience by providing continuous feedback. 11 Platform,Governance,People Cloud Platform Engineering Infrastructure Operations Security OptimizeandScale Architecture Common Infrastructure Build, Test, & Deploy Operate & Manage Define & Enforce Detect & Respond Product Management Program Management On-boarding Financial Management Org Change Management Codified Assets Cloud Business Office CloudOps SecOps Governance People Training Traditional CloudOps DevOps
  • 12. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved. Cloud Center of Excellence Cloud Foundation Team Platform,Governance,&People PeopleGovernance Applications Software Development Teams Cloud Platform Engineering Platform Operations Security DifferentiateOptimizeandScale Architecture Management Common Infrastructure Build, Test, & Deploy Operate & Manage Define & Enforce Detect & Respond Product Management Program Management Customer On-Boarding Financial Management Codified Assets Cloud Business Office CloudOps SecOps Traditional CloudOps DevOps Org Change Management Training & Applied Learning Application Operations Security Platform CBO
  • 13. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved. Structure of Product Teams How do we structure these product teams? Product Management Product Design Product Eng. & Test Product Operations Viability Desirability Feasibility Operability
  • 14. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved. Cloud Center of Excellence - Roles Product Management Product Design Product Eng. & Test Product Operations Viability Desirability Feasibility Operability IT | Product Owners Singularly accountable for platform vision and its viability from a business perspective Workforce preparedness, communications, training, resource and career management plans IT | Engineering Manager Career Development Accountable for team management, team-member development, and overall HR responsibilities IT | Engineers Feasibility & Operability Accountable for product technical feasibility and delivery across platform, operations, and security; engineering, testing and operations Viability Fin | Financial Analysts HR | OCM Specialists IT | Scrum Master Productivity Facilitates Agile process and ensures forward progress towards business outcomes by the product team Financial budgeting, tracking and reporting; show-back/charge-backs and cost optimization Translates business objectives and governance requirements to platform architecture IT | Cloud Architects Desirability
  • 15. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved. Five-Panel Setup | Understanding the Colors – Cheat Sheet Cloud Enablement Engine Role CBO CPE Platform CPE Ops CPE Security Application Product Owner NA NA NA Financial Analyst NA NA NA Product Designer/Architect HR/OCM Specialist NA NA NA Engineering Manager Engineering NA Operations NA Scrum Master P S C P P O O C O S S S C S S F H C P S A A C A S C
  • 16. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved. Product Team MVPs – Launch Application Operations Security Platform Cloud Bus. Office CCOE Foundation Team
  • 17. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved. Product Team MVPs – Launch Application Operations Security Platform Cloud Bus. Office A S O P P O A S CCOE Foundation Team P C H F S
  • 18. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved. Product Team MVPs - Scale Operations Mgmt Operations Mgmt OCM Mgmt
  • 19. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved. Product Team MVPs - Scale Operations Mgmt S O P SM P O SP Operations Mgmt S O P SM P O SP OCM Mgmt SP I C O A S F M H H CCOE Phase 1
  • 20. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved. Cloud Center of Excellence – Asks of Customers Dedicated Resources Decision Authority Physically Co-Located Cross Functional
  • 21. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved. Key Takeaways • Think Big, but Start Small • Scale your CCOE as you learn more about its customers • Keep teams small, cross-functional and empowered.
  • 22. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved.
  • 23. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved. Cloud Platform Engineering (CPE) Team What products does the CPE team provide? • Enterprise standards as self-service capabilities that enable development teams to meet governance requirements while accelerating adoption.
  • 24. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved. Infrastructure Operations Security Shared Infrastructure Deployment Assets Operate & Manage Build, Test, & Deploy Detect & Respond Define & Enforce Primitives AMIs, Container Images, CloudFormation Configuration Management Cookbooks, Playbooks, Manifests Enterprise “Stacks” CloudFormation / Terraform WAN | LAN | DNS VPN / DirectConnect | VPC Accounts, IAM, & SSO AWS Organizations, Accounts, & IAM 3rd Party PaaS Mesosphere, Cloud Foundry, Kubernetes Continuous Integration & Delivery Jenkins, Bamboo, AWS CodePipeline Configuration Management Chef Server, Ansible Tower, Puppet Master Source Code & Artifact Repositories GitHub, TFS, Artifactory, Nexus Telemetry Metric & Log Collection Insights Alerts, Escalations, and Dashboards Inventory | Capacity | Finance Reporting & Management IAM & Policy Management AWS IAM, Cloud Custodian, AWS Config Network Security WAF, IDS, DLP, Outbound Proxy Secrets & Encryption AWS Cert Manager & KMS | Vault Threat & Vulnerability Management Security Information & Event Mgmt. Incident Response & Forensics Service Presentation & Orchestration AWS Service Catalog Products are continuously “dogfooded” internally by the CCOE as part of providing overall service to the Enterprise What products does the CPE team provide?
  • 25. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved. Cloud Business Office (CBO) What services does the CBO provide? • Aligns the products delivered by the CPE team to the needs of the customers (Business, Development, Operations) and key stakeholders (Finance, HR, EA, and Security).
  • 26. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved. PeopleGovernance Cloud Business Office Infrastructure Architecture (Dev)Operations Architecture Security Architecture Application Architecture Data Architecture Reference Arch. Patterns Alignment w/ Ent. Architecture Business Alignment Dev | Infra | Ops Alignment Security, Risk, & Comp. Alignment Value Realization & Reporting Product Roadmap Backlog Prioritization & Replenishment Agile Platform Delivery Practices Alignment w/ Enterprise PgM Enterprise Program Status Reporting Internal Cost Accounting Cost Optimization & RI Strategy Budgeting and Reporting Business Case Analysis Finance Alignment Cloud Vendor Relationship Mgmt Embedded Coaching & Mentoring Events & Community Building Knowledge Mgmt. & Portal Skills Assessments Delivery Partner Coordination Training Strategy and Plan Learning Management System Immersive Learning Experiences Migration Factory Change Strategy & Management Stakeholder Management Communications Strategy and Plan HR Alignment for Resource Mgmt HR Alignment for Career Mgmt HR Alignment for Incentive Mgmt Training Plans Architecture Management Product Management Program Management Customer On-Boarding Financial Management Org Change Management Training Demand Alignment Sponsorship Strategy and Management Cloud Business Office (CBO) Services
  • 27. © 2018, Amazon Web Services, Inc. or its affiliates. All rights reserved. Career Management Business IT/Alignment Infrastructure Operations Security Architecture Enterprise Architect Operations Architect Security Architect Cloud Enterprise Architect Cloud Operations Architect Cloud Security Architect Compute Engineer Storage Engineer Network Engineer Middleware Engineer App Platform Engineer Cloud Infrastructure Engineer Build/Release Engineer Capacity Planner Incident Management Cloud Operations Engineer Cloud SysOps Admin Product Owner Relationship Managers Portfolio Managers Senior Business Analyst Cloud Security Engineer Cloud SecOps Admin Security Engineer IAM Engineer Policy & Compliance Cloud Role Cloud Role Cloud Role Cloud Role Typically Sourced from: Typically Sourced from: Typically Sourced from: Typically Sourced from: Cloud Role Typically Sourced from: Project Management Agile Scrum Master Project Manager Product Manager Typically Sourced from:Cloud Role Data Cloud Data Engineer Cloud AI/ML Engineer Cloud Data Scientist Data Platform Engineer Database Admin Data Architect Typically Sourced from:Cloud Role Applications Cloud Solutions Architect Cloud Software Engineer Enterprise Architect Solutions Architect Application Developer Cloud Role Typically Sourced from: Cross -F uncti onal Rol es – ” E verythi ng as Cod e”