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Skills for Tech
Pros of Tomorrow
March 2019
page 2
REPORT: IT TRENDS 2019: SKILLS FOR TECH PROS OF TOMORROW
Overview....................................................................................................................	 3
Key Findings: Confidence.......................................................................................	 4
Key Findings: Skillsets.............................................................................................	 6
Key Findings: Career Development ......................................................................	 7
Key Findings: Pref’s & Barriers ..............................................................................	 9
Recommendations .................................................................................................	 11
Study Overview: Respondent Demographics ....................................................	 16
Study Overview: Technology Skills & Training ...................................................	 17
Study Overview: Technology Skills & Training Needed ....................................	 18
Contents
page 3
REPORT: IT TRENDS 2019: SKILLS FOR TECH PROS OF TOMORROW
Overview
Today’s technology professionals are at an
inflection point in their careers.
They have one foot grounded in today’s realities, while the data suggests they’re
also setting their sights on what’s to come—often with a bit of trepidation about
their ability to manage emerging technologies.
Common technologies of recent history are still top-of-mind for tech pros. They say they want
to work on hybrid IT, security management, and software-defined skills for current implementa-
tion. However, technologies such as artificial intelligence (AI) and big data analytics, and career
paths like data science, and coding fall within the top five technologies or skillsets these pros
are looking to develop. What’s more, tech pros are eyeing career development goals like lever-
aging technology expertise to take part in their organization’s innovation and strategy—they’re
learning to speak a new business language as they increasingly seek a seat at the executive
table. They’re also beginning to consider the effects of emerging tech on their careers, yet feel
unequipped to implement and manage impending innovations.
With an understanding of the skillset and career development landscape, it’s important to note
that not only is more training in these areas needed— it’s desired. In addition to lacking full confi-
dence in their ability to manage environments, time- and budget-constrained technology leaders
have been unable to meet the demands of tech pros who crave weekly training sessions. The
urgency of day-to-day tasks often impedes their ability to participate in learning sessions they
find most valuable, like full-day courses, self-guided trainings, or webinars.
The data suggests a greater need to empower skillset and career development for technology
professionals, so they can continue helping businesses transform their technology today while
also preparing for future disruption.
Data suggests
a greater need
to empower
skillset and career
development
for technology
professionals
The findings are based on a survey
fielded in December 2018, which
yielded responses from 966 technology
practitioners, managers, and directors
from public-and private-sector small,
mid-size, and enterprise companies
across North America, Australia,
Germany, Hong Kong, Singapore, and
the United Kingdom.
page 4
REPORT: IT TRENDS 2019: SKILLS FOR TECH PROS OF TOMORROW
Key Findings
Confidence
The majority of technology professionals are not fully confident they have all the
skills needed to manage their environments into the near future, especially when
it comes to emerging tech.
70% of all tech pros surveyed are not “completely confident” in having all the necessary skills
to successfully manage their IT environments over the next three to five years—even though
98% of tech pros have worked to develop a skill over the past 12 months.
70%Not “completely confident” in
having all necessary skills
Figure 1: Confidence is lacking
page 5
REPORT: IT TRENDS 2019: SKILLS FOR TECH PROS OF TOMORROW
35% of small business tech pros are somewhat to completely unconfident in their ability to
manage environments into the near future with current skillsets, compared to 34% of medi-
um-size tech pros and 31% of enterprise tech pros who share this sentiment.
When it comes to the idea of implementing or managing specific technologies, emerging tech
is a pain point (despite how much mindshare these buzzworthy technologies get in headlines).
The top three technologies tech pros feel unequipped to manage with their current skillsets are:
According to the Gartner
®
list of strategic technology trends that have the potential to disrupt
and are on the verge of becoming more widely used in the next five years, AI and blockchain
both rank in the top 10.
There is a great opportunity for tech pros to increase their knowledge of these technologies
and to have productive conversations with businesses on the reality of implementation in the
near future.
FIRST
SECOND
THIRD
AI
Machine and/or deep
learning
Blockchain
45%
51%
34%
Mid-Sized business
tech pros lacking
confidence
Enterprise business
tech pros lacking
confidence
34% 31%Small business
tech pros lacking
confidence
35%
Figure 2: Need for skills growth is consistent across business size
Figure 3: Emerging tech is a painpoint.
page 6
REPORT: IT TRENDS 2019: SKILLS FOR TECH PROS OF TOMORROW
Skillsets
Tech pros will continue building skills in daily operations with an eye toward areas
like data science.
In the past 12 months, tech pros have prioritized skills in systems and infrastructure manage-
ment (46%), cloud and/or hybrid IT (44%), and security management (SIEM, policies, compli-
ance, 39%).
In the next three to five years, the top two skills tech pros plan to develop are security manage-
ment (49%) and hybrid IT deployment monitoring and management (48%).
This is in line with what tech pros say will be most important to their organizations’ transfor-
mation over the next three to five years (by weighted rank): cloud and/or hybrid IT.
It’s also in line with findings from the SolarWinds IT Trends Report 2018: The Intersection of
Hype and Performance. Last year, 81% of surveyed tech pros worldwide said cloud and hybrid
IT are among the top five most important technologies that will drive their organizations’ digital
transformation over the next three to five years.
Systems and
infrastructure
management
Cloud and/or
hybrid IT
Security
management
46% 44% 39%
Figure 4: Skill priorities are clear
Figure 5: Planning ahead
Security
management
Hybrid IT deployment
monitoring and
management
49% 48%
page 7
REPORT: IT TRENDS 2019: SKILLS FOR TECH PROS OF TOMORROW
Tech pros’ instincts are correct when it comes to their top two skillset areas as they are ex-
pected to see continued growth, according to Gartner:
The firm predicts that the Worldwide Public Cloud Services market will grow by 17.33% in 2019,
going from $175.8 billion USD in 2018 to $206.2 USD billion this year.
Gartner research analysts also estimate that global revenue for the information security market
will grow at a compound annual growth rate (CAGR) of 7.8% between 2017 and 2022, reaching
$143 billion USD in constant currency terms.
Data science and analytics round out the top three skillsets tech pros plan to develop in the
next three to five years.
The desire to build skills in data science also hints at tech pros’ preparation for emerging tech
like AI.
Career Development
Tech pros say hybrid IT, big data analytics, and AI are the key technologies for
career development, which will help achieve higher goals like innovation.
FIRST
SECOND
THIRD
Cloud and/or hybrid IT
Big data analytics
AI
48%
67%
48%
Figure 6: The most important technologies
page 8
REPORT: IT TRENDS 2019: SKILLS FOR TECH PROS OF TOMORROW
Tech pros say the most important technologies for their career development (by weighted
rank) are aligned with the top three technologies for organizations’ transformation over the
next three to five years:
1. Cloud and/or hybrid IT (67%)
2. Big data analytics (48%)
3. AI (48%).
When it comes to career development goals over the next three to five years, tech pros will
look to prioritize (by weighted rank):
Management/leadership skills (people management) and data analytics and/or data science
round out the top five career development goals for the next three to five years.
FIRST
SECOND
THIRD
Technology innovation
Strategic planning
IT security protocol and/or
processes
42%
57%
37%
Figure 7: The top three career development goals
page 9
REPORT: IT TRENDS 2019: SKILLS FOR TECH PROS OF TOMORROW
Skillset/Career Development
Preferences and Barriers
Tech pros have an appetite to prioritize career development on a weekly basis but
are hindered by factors like time and cost.
Nearly eight in 10 tech pros (79%) say their day-to-day IT tasks extend into time earmarked for
career development, with 25% saying this always happens.
This is alarming, considering tech pros enjoy technology skills training, with 53% finding it
informative, 32% saying it’s engaging and interactive, and 21% reporting it’s not long enough.
Currently, tech pros engage in IT skills training and/or career development programs ranging
from a few times a year (30%) to monthly (18%) and quarterly (15%); however, if there were no
schedule or workload restrictions, most (32%) would prefer weekly training.
Say that their day-to-day IT tasks
extend into time earmarked for
career development
79%
Figure 8: The day-to-day gets in the way
page 10
REPORT: IT TRENDS 2019: SKILLS FOR TECH PROS OF TOMORROW
Tech pros cite time and availability (50%) and cost (26%) as the biggest barriers affecting
their current ability to participate in IT skills training and career development programs at the
frequency they would like.
When it comes to their primary sources for training, tech pros turn to:
However, the ideal delivery format for IT skills training according to tech pros is (by weighted
rank):
1. In-person workshop/user conference (full-day)
2. Self-guided online course
3. Webinar
Figure 9: The biggest barriers
Time and
Ability
Cost
50% 26%
FIRST
SECOND
THIRD
Vendor training
Online communities/forums
Industry events
20%
23%
18%
Figure 10: Where tech pros turn for training
page 11
REPORT: IT TRENDS 2019: SKILLS FOR TECH PROS OF TOMORROW
Tech pros should
ask management
to define the core
competencies
of the business
as they relate to
technology
Recommendations
Prioritize Training in Emerging Tech
Considering the rate of change in modern IT environments, today’s technology
professionals are routinely faced with an overwhelming number of emerging
technologies that should be experimented with, mastered, and adopted. However,
upskilling in all the leading areas—from security and hybrid IT/cloud to data
science and quantum computing—coupled with tech pros’ reported time and
resource constraints is a tall order. In the year ahead, tech pros must approach
skills development strategically and should prioritize necessary training based on
the needs of daily operations and IT environments, as well as skills that translate
to career growth.
Tech pros should evaluate their current environments. What leading technology from last year
has made its way into today’s IT environment? The trajectory from emerging, buzzword-laden
technology and its real-world implementation should act as a guide for which technologies are
best to pursue trainings in. Similarly, consider the impact of postponing trainings in emerging
technology. Many IT departments are laser-focused on reducing technical debt but lose sight
of the impact to the department’s knowledge base. When it comes time to implement new
technology to create efficiencies, there’s a steep learning curve that creates double the work.
Instead, tech pros should ask management to define the core competencies of the business
as they relate to technology, and then monitor for gaps between importance and training. Is
the organization buying new technology purely for testing and experimentation or will it be
business-critical? When there’s a gap between core competencies and skills in IT management,
it becomes much easier to have a conversation about necessary training.
page 12
REPORT: IT TRENDS 2019: SKILLS FOR TECH PROS OF TOMORROW
Data Science 101
When it comes to cultivating skillsets over the next three to five years, data science
and analytics emerged as a common denominator amongst tech pros, rounding out
the top three for both day-to-day operations and higher-level career development.
However, it’s important to note that while data science is becoming more prevalent
in IT environments, today’s tech pros shouldn’t expect to become data scientists
overnight.
Instead, take a parenting approach to data science and learn to walk slowly: the idea being the
slower an IT department moves towards an unfamiliar technology with different challenges, the
more likely any potential issues will be resolved before the organization considers implemen-
tation. The same is true of tech pros and data science principles. It will be critical to develop a
sense of data science techniques and how to think about them as more vendors contribute to
industry-wide standards, but tech pros should avoid feeling as if they must mandate a platform,
strategy, or framework for their organization this year.
Tech pros should also spend time familiarizing themselves with
the key tenets of data analytics as part of their awareness
of data science principles. Learn how to use Excel spread-
sheets and pivot tables, and how to ask questions of the
data available. In this way, tech pros will be more
empowered in the year ahead to understand how
data science will impact or benefit their compa-
nies, and ultimately allow the business as a whole
to be more strategic.
Tech pros should
spend time
familiarizing
themselves with
the key tenets of
data analytics
page 13
REPORT: IT TRENDS 2019: SKILLS FOR TECH PROS OF TOMORROW
Create a Blueprint for Career Development
Despite tech professionals’ best intentions, upskilling in new technologies is all
too often put on the backburner in favor of urgent work-related issues or due to
resource constraints (both time and money). At the same time, it may feel as though
their current IT environment doesn’t justify an investment in new skillsets.
But tech pros on the fence about training should consider this: the less proactive the IT environ-
ment, the more proactive tech pros should be when it comes to personal development. To truly
capitalize on the opportunities presented by emerging technologies—and to ultimately remain
successful five years from now—tech pros must commit to the mindset of a lifelong learner by
taking a more disciplined, proactive approach to skills and career development.
Start small and set aside manageable, realistic amounts of time to invest in personal develop-
ment. Learning can happen in short bursts of just five minutes; and five minutes twice a day
adds up fast. Tech pros should also take advantage of the variety of avenues available when
it comes to trainings—from free, vendor-sponsored programs to convenient online courses or
even the library—to further reduce barriers to skill development. By investing in learning as a
lifestyle, common challenges such as finding time to sit
down and complete a training module become easier
to overcome.
Beyond training and career development at the
individual level, tech pros should also use the find-
ings and insights from the 2019 IT Trends Report
to consider how best to up-level the skills and technical
competency of their entire IT team. In the age of greater
team collaboration and cross-function-
ality, multiple careers will need to be de-
veloped simultaneously.
Start small
and set aside
manageable,
realistic amounts
of time to invest
in personal
development
page 14
REPORT: IT TRENDS 2019: SKILLS FOR TECH PROS OF TOMORROW
Learn the Language of Business
As technology becomes increasingly inseparable from business success, the
technology department is more important than ever. There’s often a misperception
amongst tech pros that more work can be accomplished on a command line rather
than in PowerPoint, but the opposite is actually true: tech pros who can learn the
language of business (and it is a language) will be able to successfully influence
technology decisions and up-level their resumes.
Find ways to better understand what the business cares about—typically growing revenue,
reducing cost, and removing risk—and how technology can positively affect those three per-
formance indicators. A new monitoring solution, for example, helped the business increase
revenue by reducing downtime. Alternatively, if a tech professional feels their organization is
making decisions based on risk aversion, understanding the language of business can empower
them to quantify the other side of that coin: risk of failure. What is the potential impact of a
poor or postponed technology decision to daily operations—downtime, poor user experience,
greater vulnerabilities (and risk)? The ability to translate the technological impact of a decision
to business objectives will positively influence future innovation and decision-making.
As in past years, it’s important for tech pros to pursue upskilling in these types of soft skills
that will round out the necessary skillset of tomorrow. IT often gets asked to provide training,
but they might need the training to provide training upfront.
Tech pros should look for someone who can help teach them how to translate traditional IT
jargon, whether it’s a technologist who has experience in business, or a business manager who
can share insights and recommendations. This is especially key for any tech pros with aspira-
tions to elevate their career beyond day-to-day management and potentially pursue positions
that blend technology and business—like a Chief Digital Officer.
IT often gets
asked to provide
training, but they
might need the
training to provide
training upfront
page 15
REPORT: IT TRENDS 2019: SKILLS FOR TECH PROS OF TOMORROW
Collaboration Is Key
Building on the results of the SolarWinds IT Trends Report 2018: The Intersection of Hype and
Performance, which revealed tech professionals’ struggle to overcome the barrier of inadequate
training, and echoing the convergence of IT roles from several years ago (de-siloing roles like
SysAdmins, NetAdmins, DBAs, etc.), this year’s survey continues to suggest that the lines
between managed services—either by cloud providers or outsourced—and tools that were
formerly considered cloud DevOps and traditional IT tools, respectively, are becoming increas-
ingly blurred. As a result, it’s more important than ever for tech pros to embrace collaboration
and feel empowered to work with other teams as needed. This holds true when it comes to
knowledge sharing, as well. A portion of tech pros around the world prefer to receive trainings
primarily from colleagues, and so it’s important to remember that knowledge gained could and
should be shared amongst peers for the greater good.
page 16
REPORT: IT TRENDS 2019: SKILLS FOR TECH PROS OF TOMORROW
Study Overview:
Respondent
Demographics
966 technology practitioners, managers and directors WORLDWIDE
from public-and private-sector small, mid-size and enterprise
organisations participated in a December 2018 online study.
34%
2%
5%
11%
9%
11%
16% 10%
25-49 FTEs
50-99 FTEs
100-249 FTEs
250-499 FTEs
500-999 FTEs
1000-1499 FTEs
1500-4999 FTEs
5000+ FTEs
Organisation Size
(number of employees)
Other Tech-related
Tech Consultant
Director
Manager
Practitioner
Tech Pro’s Role
11%
5%
10%
49%
25%
Figure 11: Organisation Size (Number of Employees)
Figure 12: Tech Pro’s Role
page 17
REPORT: IT TRENDS 2019: SKILLS FOR TECH PROS OF TOMORROW
Study Overview:
Technology
Skills & Training
Tech Pro Confidence in Having ALL the Necessary Skills
to Successfully Manage IT Environment for NEXT 3-5 Years
Not sure
Completely Unconfident
Somewhat Unconfident
Somewhat Confident
Completely Confident
Tech Pro’s
Confidence
28%
4%
66%
0%
2%
Overall
Organisation
Size
Small Not sure
Completely Unconfident
Somewhat Unconfident
Somewhat Confident
Completely Confident
31%
4%
3%
61%
0%
Organisation
Size
Not sure
Completely Unconfident
Somewhat Unconfident
Somewhat Confident
Completely Confident
29%
5% 1%
66%
0%
Mid-Sized
Organisation
Size
Enterprise
27%
4% 2%
68%
0%
Figure 14: Tech Pro’s Confidence
by Organisation size (Small)
Figure 15: Tech Pro’s Confidence
by Organisation size (Mid-Sized)
Figure 16: Tech Pro’s Confidence
by Organisation size (Enterprise)
Figure 13: Tech Pro’s Confidence (Overall)
page 18
REPORT: IT TRENDS 2019: SKILLS FOR TECH PROS OF TOMORROW
Study Overview:
Technology Skills
& Training Needed
We asked:
What are the FIVE most important technologies needed for your organisation’s
technological transformation over the NEXT 3-5 years?
Figure 17: Most Important Technologies for Organisation’s Technological Transformation over NEXT 3-5 Years
Most Important Technologies for Organisation’s Technological Transformation over NEXT 3-5 Years
C
ontainers
C
loud
&/orhybrid
IT
M
icroservices
InternetofThings
(IoT)
Blockchain
Autom
ation
&/ororchestrationBig
data
analytics
ArtificialIntelligence
(AI)
M
achine
&/ordeep
learning
SIEM
&/orthreatintelligence
Q
uantum
com
puting
O
ther
SW
-defined
netw
ork,
storage
&/ordatacenter
0
10
20
30
40
50
60
70
80
90
#5 #1 #2 #4 #3
Overall Small Mid-Sized Enterprise
page 19
REPORT: IT TRENDS 2019: SKILLS FOR TECH PROS OF TOMORROW
Study Overview:
Technology Skills
& Training Needed
We asked:
Based on your current IT skillset, which of the following technologies
do you feel unequipped to successfully implement and/or manage?
Technologies Tech Pros Feel UNEQUIPPED to Successfully Implement/Manage with Current Skillset
C
ontainers
SW
-defined
netw
ork,
storage
&/ordatacenter
C
loud
&/orhybrid
IT
M
icroservices
InternetofThings
(IoT)
Blockchain
Autom
ation
&/ororchestrationBig
data
analytics
ArtificialIntelligence
(AI)
M
achine
&/ordeep
learning
SIEM
&/orthreatintelligence
Q
uantum
com
puting
O
ther
0
10
20
30
40
50
60
70
Figure 18: Technologies Tech Pros Feel UNEQUIPPED to Successfully Implement/Manage with Current Skillset
Overall Small Mid-Sized Enterprise
page 20
REPORT: IT TRENDS 2019: SKILLS FOR TECH PROS OF TOMORROW
Study Overview:
Technology Skills
& Training Needed
We asked:
Which of the following skills have you worked to develop over the past 12 months in order to better manage your day-to-day
IT environment and its needed disciplines (such as IT Ops, DevOps, SecOps &/or outsourced services (MSP/MSSPs))?
Skills Tech Pros Have Worked to Develop over Past 12 Months to Better Manage Daily Operations
D
atabase
m
anagem
ent
Security
m
anagem
ent
C
ontainers
M
icroservices
D
ata
science
&
analyticsC
oding
&
scripting
H
ybrid
IT
deploym
ent/m
onitoring/m
anagem
ent
SW
-defined
netw
ork
O
ther
N
one
(already
possess
ALL
skills
needed)
N
etw
ork
m
anagem
ent
System
s
&
infrastructure
m
anagem
ent
0
10
20
30
40
50
60
Figure 19: Skills Tech Pros Have Worked to Develop over Past 12 Months to Better Manage Daily Operations
Overall Small Mid-Sized Enterprise
page 21
REPORT: IT TRENDS 2019: SKILLS FOR TECH PROS OF TOMORROW
Study Overview:
Technology Skills
& Training Needed
We asked:
Which of the following skills will you need to develop over the next 3-5 years in order to better manage your day-to-day IT
environment and its needed disciplines (such as IT Ops, DevOps, SecOps &/or outsourced services (MSP/MSSPs))?
Skills Tech Pros Need to Develop over Next 3-5 Years to Better Manage Daily Operations
N
etw
ork
m
anagem
ent
System
s
&
infrastructure
m
anagem
ent
D
atabase
m
anagem
ent
Security
m
anagem
ent
C
ontainers
M
icroservices
D
ata
science
&
analyticsC
oding
&
scripting
H
ybrid
IT
deploym
ent/m
onitoring/m
anagem
ent
SW
-defined
netw
ork
O
ther
N
one
(already
possess
ALL
skills
needed)
0
10
20
30
40
50
60
Figure 20: Skills Tech Pros Need to Develop over Next 3-5 Years to Better Manage Daily Operations
Overall Small Mid-Sized Enterprise
page 22
REPORT: IT TRENDS 2019: SKILLS FOR TECH PROS OF TOMORROW
Study Overview:
Technology Skills
& Training Needed
We asked:
What are your TOP THREE career development goals over the NEXT 3-5 years?
Skills Tech Pros Need to Develop over Next 3-5 Years to Better Manage Daily Operations
Technology
innovationStrategic
planning
Interpersonalskills
(w
riting,com
m
s,presenting)
Program
m
ing,
coding
&/orscripting
D
ata
analytics
&/ordata
science
IT
security
protocol&/orprocesses
D
ata
privacy
protocol&/orprocessesProjectm
anagem
ent
M
anagem
ent/leadership
skills
(people
m
gm
nt)
Im
proving
end-userexperience
O
ther
0
10
20
30
40
50
60
70
Figure 21: Top Career Development Goals for Tech Pros over NEXT 3-5 Years
Overall Small Mid-Sized Enterprise
#5#1 #2 #4#3
page 23
REPORT: IT TRENDS 2019: SKILLS FOR TECH PROS OF TOMORROW
Most Important Technologies Needed for Tech Pro Career Development/Advancement over NEXT 3-5 Years
C
ontainers
SW
-defined
netw
ork,
storage
&/ordatacenter
C
loud
&/orhybrid
IT
M
icroservices
InternetofThings
(IoT)
Blockchain
Autom
ation
&/ororchestrationBig
data
analytics
ArtificialIntelligence
(AI)
M
achine
&/ordeep
learning
SIEM
&/orthreatintelligence
Q
uantum
com
puting
O
ther
0
10
20
30
40
50
60
70
80
Study Overview:
Technology Skills
& Training Needed
We asked:
What are the FIVE most important technologies needed for your
career development/advancement over the NEXT 3-5 years?
Figure 22: Most Important Technologies Needed for Tech Pro Career Development/Advancement over NEXT 3-5 Years
Overall Small Mid-Sized Enterprise
#5#1 #2#4 #3
page 24
REPORT: IT TRENDS 2019: SKILLS FOR TECH PROS OF TOMORROW
Tech Pros’ Primary Source of IT Skills Training/Career Development
My organisation
&/or co-workers
Industry
events/trade
shows
Vendor training
sessions
Industry
publications
YouTube/Twitch Online
communities
/forums (ie Slack)
Associations Other
0
2.5
5
7.5
10
12.5
15
17.5
20
22.5
25
27.5
Study Overview:
Technology Skills
& Training Needed
We asked:
When it comes to learning about emerging technologies,
what is your PRIMARY source of IT skills training/career development?
Figure 23: Tech Pros’ Primary Source of IT Skills Training/Career Development
Overall Small Mid-Sized Enterprise
page 25
REPORT: IT TRENDS 2019: SKILLS FOR TECH PROS OF TOMORROW
Tech Pros’ Impression after Participating in IT Skills Training/Career Development at Primary Source
Engaging
/Interactive
Boring
Inform
ative
U
ninform
ative
Too
long
N
otlong
enough
O
verly
com
plex
Too
sim
ple
Assum
ed
know
ledge
Idid
nothave
R
equired
resources
Idid
nothave
N
otaccessible
forpeople
w
/disabilities
O
ther
0
10
20
30
40
50
60
Study Overview:
Technology Skills
& Training Needed
We asked:
Overall, how would you describe the IT skills training/career development
you have participated in from the primary source you just mentioned?
Figure 24: Tech Pros’ Impression after Participating in IT Skills Training/Career Development at Primary Source
Overall Small Mid-Sized Enterprise
page 26
REPORT: IT TRENDS 2019: SKILLS FOR TECH PROS OF TOMORROW
Vendor Training Sessions
Engaging/Interactive
Boring
Informative
Uninformative
Too long
Not long enough
Overly complex
Too simple
Assumed knowledge
Required resources
Not accessible for all
Other
0 10 20 30 40 50 60
Online Communities/Forums
Engaging/Interactive
Boring
Informative
Uninformative
Too long
Not long enough
Overly complex
Too simple
Assumed knowledge
Required resources
Not accessible for all
Other
0 10 20 30 40 50 60 70
Industry Events/Trade Shows
Engaging/Interactive
Boring
Informative
Uninformative
Too long
Not long enough
Overly complex
Too simple
Assumed knowledge
Required resources
Not accessible for all
Other
0 10 20 30 40 50 60
My Org &/or Co-Workers
Engaging/Interactive
Boring
Informative
Uninformative
Too long
Not long enough
Overly complex
Too simple
Assumed knowledge
Required resources
Not accessible for all
Other
0 10 20 30 40 50
Study Overview:
Technology Skills
& Training Needed
We asked:
Overall, how would you describe the IT skills training/career development
you have participated in from the primary source you just mentioned?
Figure 24a: Tech Pros’ Impression by Primary Source (Top four)
Vendor Training Sessions
Figure 24c: Tech Pros’ Impression by Primary Source (Top four)
Online Communities/Forums (ie Slack)
Figure 24b: Tech Pros’ Impression by Primary Source (Top four)
Industry Events/Trade Shows
Figure 24d: Tech Pros’ Impression by Primary Source (Top four)
My Org &/or Co-Workers
page 27
REPORT: IT TRENDS 2019: SKILLS FOR TECH PROS OF TOMORROW
Frequency that Tech Pros’ Day-to-Day IT Tasks Extend into Time Earmarked for Career Development
Always Sometimes Rarely Never Not sure
0
10
20
30
40
50
60
Study Overview:
Technology Skills
& Training Needed
We asked:
How often do your day-to-day IT management tasks extend into
the time you set aside for pursuing your career development goals?
Figure 25: Frequency that Tech Pros’ Day-to-Day IT Tasks Extend into Time Earmarked for Career Development
Overall Small Mid-Sized Enterprise
page 28
REPORT: IT TRENDS 2019: SKILLS FOR TECH PROS OF TOMORROW
Frequency that Tech Pros CURRENTLY Engage in IT Skills Training/Career Development Programs
Daily Weekly Monthly Quarterly A few times a
year
Annually Less than once a
year
Never
0
5
10
15
20
25
30
35
Study Overview:
Technology Skills
& Training Needed
We asked:
How often do you currently engage in IT skills training
and/or career development programs?
Figure 26: Frequency that Tech Pros CURRENTLY Engage in IT Skills Training/Career Development Programs
Overall Small Mid-Sized Enterprise
page 29
REPORT: IT TRENDS 2019: SKILLS FOR TECH PROS OF TOMORROW
Frequency that Tech Pros WOULD COMMIT to IT Skills Training/Career Development Programs Given No Schedule/Workload
Restrictions
Daily Weekly Monthly Quarterly A few times a
year
Annually Less than once a
year
Never
0
5
10
15
20
25
30
35
40
Study Overview:
Technology Skills
& Training Needed
We asked:
IF you could set your own schedule and workload with no restrictions,
how often would you commit to IT skills training and/or career development programs?
Figure 27: Frequency that Tech Pros WOULD COMMIT to IT Skills Training/Career Development Programs Given No Schedule/Workload Restrictions
Overall Small Mid-Sized Enterprise
page 30
REPORT: IT TRENDS 2019: SKILLS FOR TECH PROS OF TOMORROW
Tech Pros’ Biggest Barrier to Current Ability to Participate in IT Skills Training/Career Development
Time/Availability
(travel, training
itself, etc.)
Cost (training
program, travel
to
tradeshow, etc.)
Energy (mental/
emotional/physical)
needed for
"one more"
activity
Confusion over
which
training/dev
resources to use
Lack of
awareness of
what
training/dev
resources are
offered
Not enough
offerings (times/
dates/locations)
for training/
dev I want
Other None - training/
development
programs are
NOT useful
0
10
20
30
40
50
60
Study Overview:
Technology Skills
& Training Needed
We asked:
What is the biggest barrier to your current ability to participate in IT
skills training and/or career development programs?
Figure 28: Tech Pros’ Biggest Barrier to Current Ability to Participate in IT Skills Training/Career Development
Overall Small Mid-Sized Enterprise
page 31
REPORT: IT TRENDS 2019: SKILLS FOR TECH PROS OF TOMORROW
Tech Pros’ Ideal Delivery Format for IT Skills Training Materials for IT Ops, SecOps, DevOps & MSP/MSSPs (OVERALL)
Webinar In-person
workshop/user
conference
(FULL DAY)
In-person
workshop/user
conference
(HALF DAY)
Self-guided
online course
YouTube video Pre-recorded
training module
Online tech
community/
industry forum
Other
0
10
20
30
40
50
60
70
80
90
100
Study Overview:
Technology Skills
& Training Needed
We asked:
In order of preference, what is your ideal delivery format for IT skills training materials
pertaining to IT Ops, SecOps, DevOps, and outsourcing/managed services?
Figure 29: Tech Pros’ Ideal Delivery Format for IT Skills Training Materials for IT Ops, SecOps, DevOps & MSP/MSSPs (OVERALL)
Ranked #1 Ranked #2 Ranked #3 Ranked #4 Ranked #5
#5#1 #2#4#3
it-trends.solarwinds.com
This document is provided for informational purposes only. SolarWinds makes no warranty, express or implied,
or assumes any legal liability or responsibility for the accuracy, completeness, or usefulness of any information contained herein.
The SolarWinds trademarks, service marks, and logos are the exclusive property of SolarWinds Worldwide, LLC or its affiliates.
All other trademarks are the property of their respective owners.
© 2019 SolarWinds Worldwide, LLC. All rights reserved.

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IT Trends : skills for tech pros of tomorrow

  • 1. Skills for Tech Pros of Tomorrow March 2019
  • 2. page 2 REPORT: IT TRENDS 2019: SKILLS FOR TECH PROS OF TOMORROW Overview.................................................................................................................... 3 Key Findings: Confidence....................................................................................... 4 Key Findings: Skillsets............................................................................................. 6 Key Findings: Career Development ...................................................................... 7 Key Findings: Pref’s & Barriers .............................................................................. 9 Recommendations ................................................................................................. 11 Study Overview: Respondent Demographics .................................................... 16 Study Overview: Technology Skills & Training ................................................... 17 Study Overview: Technology Skills & Training Needed .................................... 18 Contents
  • 3. page 3 REPORT: IT TRENDS 2019: SKILLS FOR TECH PROS OF TOMORROW Overview Today’s technology professionals are at an inflection point in their careers. They have one foot grounded in today’s realities, while the data suggests they’re also setting their sights on what’s to come—often with a bit of trepidation about their ability to manage emerging technologies. Common technologies of recent history are still top-of-mind for tech pros. They say they want to work on hybrid IT, security management, and software-defined skills for current implementa- tion. However, technologies such as artificial intelligence (AI) and big data analytics, and career paths like data science, and coding fall within the top five technologies or skillsets these pros are looking to develop. What’s more, tech pros are eyeing career development goals like lever- aging technology expertise to take part in their organization’s innovation and strategy—they’re learning to speak a new business language as they increasingly seek a seat at the executive table. They’re also beginning to consider the effects of emerging tech on their careers, yet feel unequipped to implement and manage impending innovations. With an understanding of the skillset and career development landscape, it’s important to note that not only is more training in these areas needed— it’s desired. In addition to lacking full confi- dence in their ability to manage environments, time- and budget-constrained technology leaders have been unable to meet the demands of tech pros who crave weekly training sessions. The urgency of day-to-day tasks often impedes their ability to participate in learning sessions they find most valuable, like full-day courses, self-guided trainings, or webinars. The data suggests a greater need to empower skillset and career development for technology professionals, so they can continue helping businesses transform their technology today while also preparing for future disruption. Data suggests a greater need to empower skillset and career development for technology professionals The findings are based on a survey fielded in December 2018, which yielded responses from 966 technology practitioners, managers, and directors from public-and private-sector small, mid-size, and enterprise companies across North America, Australia, Germany, Hong Kong, Singapore, and the United Kingdom.
  • 4. page 4 REPORT: IT TRENDS 2019: SKILLS FOR TECH PROS OF TOMORROW Key Findings Confidence The majority of technology professionals are not fully confident they have all the skills needed to manage their environments into the near future, especially when it comes to emerging tech. 70% of all tech pros surveyed are not “completely confident” in having all the necessary skills to successfully manage their IT environments over the next three to five years—even though 98% of tech pros have worked to develop a skill over the past 12 months. 70%Not “completely confident” in having all necessary skills Figure 1: Confidence is lacking
  • 5. page 5 REPORT: IT TRENDS 2019: SKILLS FOR TECH PROS OF TOMORROW 35% of small business tech pros are somewhat to completely unconfident in their ability to manage environments into the near future with current skillsets, compared to 34% of medi- um-size tech pros and 31% of enterprise tech pros who share this sentiment. When it comes to the idea of implementing or managing specific technologies, emerging tech is a pain point (despite how much mindshare these buzzworthy technologies get in headlines). The top three technologies tech pros feel unequipped to manage with their current skillsets are: According to the Gartner ® list of strategic technology trends that have the potential to disrupt and are on the verge of becoming more widely used in the next five years, AI and blockchain both rank in the top 10. There is a great opportunity for tech pros to increase their knowledge of these technologies and to have productive conversations with businesses on the reality of implementation in the near future. FIRST SECOND THIRD AI Machine and/or deep learning Blockchain 45% 51% 34% Mid-Sized business tech pros lacking confidence Enterprise business tech pros lacking confidence 34% 31%Small business tech pros lacking confidence 35% Figure 2: Need for skills growth is consistent across business size Figure 3: Emerging tech is a painpoint.
  • 6. page 6 REPORT: IT TRENDS 2019: SKILLS FOR TECH PROS OF TOMORROW Skillsets Tech pros will continue building skills in daily operations with an eye toward areas like data science. In the past 12 months, tech pros have prioritized skills in systems and infrastructure manage- ment (46%), cloud and/or hybrid IT (44%), and security management (SIEM, policies, compli- ance, 39%). In the next three to five years, the top two skills tech pros plan to develop are security manage- ment (49%) and hybrid IT deployment monitoring and management (48%). This is in line with what tech pros say will be most important to their organizations’ transfor- mation over the next three to five years (by weighted rank): cloud and/or hybrid IT. It’s also in line with findings from the SolarWinds IT Trends Report 2018: The Intersection of Hype and Performance. Last year, 81% of surveyed tech pros worldwide said cloud and hybrid IT are among the top five most important technologies that will drive their organizations’ digital transformation over the next three to five years. Systems and infrastructure management Cloud and/or hybrid IT Security management 46% 44% 39% Figure 4: Skill priorities are clear Figure 5: Planning ahead Security management Hybrid IT deployment monitoring and management 49% 48%
  • 7. page 7 REPORT: IT TRENDS 2019: SKILLS FOR TECH PROS OF TOMORROW Tech pros’ instincts are correct when it comes to their top two skillset areas as they are ex- pected to see continued growth, according to Gartner: The firm predicts that the Worldwide Public Cloud Services market will grow by 17.33% in 2019, going from $175.8 billion USD in 2018 to $206.2 USD billion this year. Gartner research analysts also estimate that global revenue for the information security market will grow at a compound annual growth rate (CAGR) of 7.8% between 2017 and 2022, reaching $143 billion USD in constant currency terms. Data science and analytics round out the top three skillsets tech pros plan to develop in the next three to five years. The desire to build skills in data science also hints at tech pros’ preparation for emerging tech like AI. Career Development Tech pros say hybrid IT, big data analytics, and AI are the key technologies for career development, which will help achieve higher goals like innovation. FIRST SECOND THIRD Cloud and/or hybrid IT Big data analytics AI 48% 67% 48% Figure 6: The most important technologies
  • 8. page 8 REPORT: IT TRENDS 2019: SKILLS FOR TECH PROS OF TOMORROW Tech pros say the most important technologies for their career development (by weighted rank) are aligned with the top three technologies for organizations’ transformation over the next three to five years: 1. Cloud and/or hybrid IT (67%) 2. Big data analytics (48%) 3. AI (48%). When it comes to career development goals over the next three to five years, tech pros will look to prioritize (by weighted rank): Management/leadership skills (people management) and data analytics and/or data science round out the top five career development goals for the next three to five years. FIRST SECOND THIRD Technology innovation Strategic planning IT security protocol and/or processes 42% 57% 37% Figure 7: The top three career development goals
  • 9. page 9 REPORT: IT TRENDS 2019: SKILLS FOR TECH PROS OF TOMORROW Skillset/Career Development Preferences and Barriers Tech pros have an appetite to prioritize career development on a weekly basis but are hindered by factors like time and cost. Nearly eight in 10 tech pros (79%) say their day-to-day IT tasks extend into time earmarked for career development, with 25% saying this always happens. This is alarming, considering tech pros enjoy technology skills training, with 53% finding it informative, 32% saying it’s engaging and interactive, and 21% reporting it’s not long enough. Currently, tech pros engage in IT skills training and/or career development programs ranging from a few times a year (30%) to monthly (18%) and quarterly (15%); however, if there were no schedule or workload restrictions, most (32%) would prefer weekly training. Say that their day-to-day IT tasks extend into time earmarked for career development 79% Figure 8: The day-to-day gets in the way
  • 10. page 10 REPORT: IT TRENDS 2019: SKILLS FOR TECH PROS OF TOMORROW Tech pros cite time and availability (50%) and cost (26%) as the biggest barriers affecting their current ability to participate in IT skills training and career development programs at the frequency they would like. When it comes to their primary sources for training, tech pros turn to: However, the ideal delivery format for IT skills training according to tech pros is (by weighted rank): 1. In-person workshop/user conference (full-day) 2. Self-guided online course 3. Webinar Figure 9: The biggest barriers Time and Ability Cost 50% 26% FIRST SECOND THIRD Vendor training Online communities/forums Industry events 20% 23% 18% Figure 10: Where tech pros turn for training
  • 11. page 11 REPORT: IT TRENDS 2019: SKILLS FOR TECH PROS OF TOMORROW Tech pros should ask management to define the core competencies of the business as they relate to technology Recommendations Prioritize Training in Emerging Tech Considering the rate of change in modern IT environments, today’s technology professionals are routinely faced with an overwhelming number of emerging technologies that should be experimented with, mastered, and adopted. However, upskilling in all the leading areas—from security and hybrid IT/cloud to data science and quantum computing—coupled with tech pros’ reported time and resource constraints is a tall order. In the year ahead, tech pros must approach skills development strategically and should prioritize necessary training based on the needs of daily operations and IT environments, as well as skills that translate to career growth. Tech pros should evaluate their current environments. What leading technology from last year has made its way into today’s IT environment? The trajectory from emerging, buzzword-laden technology and its real-world implementation should act as a guide for which technologies are best to pursue trainings in. Similarly, consider the impact of postponing trainings in emerging technology. Many IT departments are laser-focused on reducing technical debt but lose sight of the impact to the department’s knowledge base. When it comes time to implement new technology to create efficiencies, there’s a steep learning curve that creates double the work. Instead, tech pros should ask management to define the core competencies of the business as they relate to technology, and then monitor for gaps between importance and training. Is the organization buying new technology purely for testing and experimentation or will it be business-critical? When there’s a gap between core competencies and skills in IT management, it becomes much easier to have a conversation about necessary training.
  • 12. page 12 REPORT: IT TRENDS 2019: SKILLS FOR TECH PROS OF TOMORROW Data Science 101 When it comes to cultivating skillsets over the next three to five years, data science and analytics emerged as a common denominator amongst tech pros, rounding out the top three for both day-to-day operations and higher-level career development. However, it’s important to note that while data science is becoming more prevalent in IT environments, today’s tech pros shouldn’t expect to become data scientists overnight. Instead, take a parenting approach to data science and learn to walk slowly: the idea being the slower an IT department moves towards an unfamiliar technology with different challenges, the more likely any potential issues will be resolved before the organization considers implemen- tation. The same is true of tech pros and data science principles. It will be critical to develop a sense of data science techniques and how to think about them as more vendors contribute to industry-wide standards, but tech pros should avoid feeling as if they must mandate a platform, strategy, or framework for their organization this year. Tech pros should also spend time familiarizing themselves with the key tenets of data analytics as part of their awareness of data science principles. Learn how to use Excel spread- sheets and pivot tables, and how to ask questions of the data available. In this way, tech pros will be more empowered in the year ahead to understand how data science will impact or benefit their compa- nies, and ultimately allow the business as a whole to be more strategic. Tech pros should spend time familiarizing themselves with the key tenets of data analytics
  • 13. page 13 REPORT: IT TRENDS 2019: SKILLS FOR TECH PROS OF TOMORROW Create a Blueprint for Career Development Despite tech professionals’ best intentions, upskilling in new technologies is all too often put on the backburner in favor of urgent work-related issues or due to resource constraints (both time and money). At the same time, it may feel as though their current IT environment doesn’t justify an investment in new skillsets. But tech pros on the fence about training should consider this: the less proactive the IT environ- ment, the more proactive tech pros should be when it comes to personal development. To truly capitalize on the opportunities presented by emerging technologies—and to ultimately remain successful five years from now—tech pros must commit to the mindset of a lifelong learner by taking a more disciplined, proactive approach to skills and career development. Start small and set aside manageable, realistic amounts of time to invest in personal develop- ment. Learning can happen in short bursts of just five minutes; and five minutes twice a day adds up fast. Tech pros should also take advantage of the variety of avenues available when it comes to trainings—from free, vendor-sponsored programs to convenient online courses or even the library—to further reduce barriers to skill development. By investing in learning as a lifestyle, common challenges such as finding time to sit down and complete a training module become easier to overcome. Beyond training and career development at the individual level, tech pros should also use the find- ings and insights from the 2019 IT Trends Report to consider how best to up-level the skills and technical competency of their entire IT team. In the age of greater team collaboration and cross-function- ality, multiple careers will need to be de- veloped simultaneously. Start small and set aside manageable, realistic amounts of time to invest in personal development
  • 14. page 14 REPORT: IT TRENDS 2019: SKILLS FOR TECH PROS OF TOMORROW Learn the Language of Business As technology becomes increasingly inseparable from business success, the technology department is more important than ever. There’s often a misperception amongst tech pros that more work can be accomplished on a command line rather than in PowerPoint, but the opposite is actually true: tech pros who can learn the language of business (and it is a language) will be able to successfully influence technology decisions and up-level their resumes. Find ways to better understand what the business cares about—typically growing revenue, reducing cost, and removing risk—and how technology can positively affect those three per- formance indicators. A new monitoring solution, for example, helped the business increase revenue by reducing downtime. Alternatively, if a tech professional feels their organization is making decisions based on risk aversion, understanding the language of business can empower them to quantify the other side of that coin: risk of failure. What is the potential impact of a poor or postponed technology decision to daily operations—downtime, poor user experience, greater vulnerabilities (and risk)? The ability to translate the technological impact of a decision to business objectives will positively influence future innovation and decision-making. As in past years, it’s important for tech pros to pursue upskilling in these types of soft skills that will round out the necessary skillset of tomorrow. IT often gets asked to provide training, but they might need the training to provide training upfront. Tech pros should look for someone who can help teach them how to translate traditional IT jargon, whether it’s a technologist who has experience in business, or a business manager who can share insights and recommendations. This is especially key for any tech pros with aspira- tions to elevate their career beyond day-to-day management and potentially pursue positions that blend technology and business—like a Chief Digital Officer. IT often gets asked to provide training, but they might need the training to provide training upfront
  • 15. page 15 REPORT: IT TRENDS 2019: SKILLS FOR TECH PROS OF TOMORROW Collaboration Is Key Building on the results of the SolarWinds IT Trends Report 2018: The Intersection of Hype and Performance, which revealed tech professionals’ struggle to overcome the barrier of inadequate training, and echoing the convergence of IT roles from several years ago (de-siloing roles like SysAdmins, NetAdmins, DBAs, etc.), this year’s survey continues to suggest that the lines between managed services—either by cloud providers or outsourced—and tools that were formerly considered cloud DevOps and traditional IT tools, respectively, are becoming increas- ingly blurred. As a result, it’s more important than ever for tech pros to embrace collaboration and feel empowered to work with other teams as needed. This holds true when it comes to knowledge sharing, as well. A portion of tech pros around the world prefer to receive trainings primarily from colleagues, and so it’s important to remember that knowledge gained could and should be shared amongst peers for the greater good.
  • 16. page 16 REPORT: IT TRENDS 2019: SKILLS FOR TECH PROS OF TOMORROW Study Overview: Respondent Demographics 966 technology practitioners, managers and directors WORLDWIDE from public-and private-sector small, mid-size and enterprise organisations participated in a December 2018 online study. 34% 2% 5% 11% 9% 11% 16% 10% 25-49 FTEs 50-99 FTEs 100-249 FTEs 250-499 FTEs 500-999 FTEs 1000-1499 FTEs 1500-4999 FTEs 5000+ FTEs Organisation Size (number of employees) Other Tech-related Tech Consultant Director Manager Practitioner Tech Pro’s Role 11% 5% 10% 49% 25% Figure 11: Organisation Size (Number of Employees) Figure 12: Tech Pro’s Role
  • 17. page 17 REPORT: IT TRENDS 2019: SKILLS FOR TECH PROS OF TOMORROW Study Overview: Technology Skills & Training Tech Pro Confidence in Having ALL the Necessary Skills to Successfully Manage IT Environment for NEXT 3-5 Years Not sure Completely Unconfident Somewhat Unconfident Somewhat Confident Completely Confident Tech Pro’s Confidence 28% 4% 66% 0% 2% Overall Organisation Size Small Not sure Completely Unconfident Somewhat Unconfident Somewhat Confident Completely Confident 31% 4% 3% 61% 0% Organisation Size Not sure Completely Unconfident Somewhat Unconfident Somewhat Confident Completely Confident 29% 5% 1% 66% 0% Mid-Sized Organisation Size Enterprise 27% 4% 2% 68% 0% Figure 14: Tech Pro’s Confidence by Organisation size (Small) Figure 15: Tech Pro’s Confidence by Organisation size (Mid-Sized) Figure 16: Tech Pro’s Confidence by Organisation size (Enterprise) Figure 13: Tech Pro’s Confidence (Overall)
  • 18. page 18 REPORT: IT TRENDS 2019: SKILLS FOR TECH PROS OF TOMORROW Study Overview: Technology Skills & Training Needed We asked: What are the FIVE most important technologies needed for your organisation’s technological transformation over the NEXT 3-5 years? Figure 17: Most Important Technologies for Organisation’s Technological Transformation over NEXT 3-5 Years Most Important Technologies for Organisation’s Technological Transformation over NEXT 3-5 Years C ontainers C loud &/orhybrid IT M icroservices InternetofThings (IoT) Blockchain Autom ation &/ororchestrationBig data analytics ArtificialIntelligence (AI) M achine &/ordeep learning SIEM &/orthreatintelligence Q uantum com puting O ther SW -defined netw ork, storage &/ordatacenter 0 10 20 30 40 50 60 70 80 90 #5 #1 #2 #4 #3 Overall Small Mid-Sized Enterprise
  • 19. page 19 REPORT: IT TRENDS 2019: SKILLS FOR TECH PROS OF TOMORROW Study Overview: Technology Skills & Training Needed We asked: Based on your current IT skillset, which of the following technologies do you feel unequipped to successfully implement and/or manage? Technologies Tech Pros Feel UNEQUIPPED to Successfully Implement/Manage with Current Skillset C ontainers SW -defined netw ork, storage &/ordatacenter C loud &/orhybrid IT M icroservices InternetofThings (IoT) Blockchain Autom ation &/ororchestrationBig data analytics ArtificialIntelligence (AI) M achine &/ordeep learning SIEM &/orthreatintelligence Q uantum com puting O ther 0 10 20 30 40 50 60 70 Figure 18: Technologies Tech Pros Feel UNEQUIPPED to Successfully Implement/Manage with Current Skillset Overall Small Mid-Sized Enterprise
  • 20. page 20 REPORT: IT TRENDS 2019: SKILLS FOR TECH PROS OF TOMORROW Study Overview: Technology Skills & Training Needed We asked: Which of the following skills have you worked to develop over the past 12 months in order to better manage your day-to-day IT environment and its needed disciplines (such as IT Ops, DevOps, SecOps &/or outsourced services (MSP/MSSPs))? Skills Tech Pros Have Worked to Develop over Past 12 Months to Better Manage Daily Operations D atabase m anagem ent Security m anagem ent C ontainers M icroservices D ata science & analyticsC oding & scripting H ybrid IT deploym ent/m onitoring/m anagem ent SW -defined netw ork O ther N one (already possess ALL skills needed) N etw ork m anagem ent System s & infrastructure m anagem ent 0 10 20 30 40 50 60 Figure 19: Skills Tech Pros Have Worked to Develop over Past 12 Months to Better Manage Daily Operations Overall Small Mid-Sized Enterprise
  • 21. page 21 REPORT: IT TRENDS 2019: SKILLS FOR TECH PROS OF TOMORROW Study Overview: Technology Skills & Training Needed We asked: Which of the following skills will you need to develop over the next 3-5 years in order to better manage your day-to-day IT environment and its needed disciplines (such as IT Ops, DevOps, SecOps &/or outsourced services (MSP/MSSPs))? Skills Tech Pros Need to Develop over Next 3-5 Years to Better Manage Daily Operations N etw ork m anagem ent System s & infrastructure m anagem ent D atabase m anagem ent Security m anagem ent C ontainers M icroservices D ata science & analyticsC oding & scripting H ybrid IT deploym ent/m onitoring/m anagem ent SW -defined netw ork O ther N one (already possess ALL skills needed) 0 10 20 30 40 50 60 Figure 20: Skills Tech Pros Need to Develop over Next 3-5 Years to Better Manage Daily Operations Overall Small Mid-Sized Enterprise
  • 22. page 22 REPORT: IT TRENDS 2019: SKILLS FOR TECH PROS OF TOMORROW Study Overview: Technology Skills & Training Needed We asked: What are your TOP THREE career development goals over the NEXT 3-5 years? Skills Tech Pros Need to Develop over Next 3-5 Years to Better Manage Daily Operations Technology innovationStrategic planning Interpersonalskills (w riting,com m s,presenting) Program m ing, coding &/orscripting D ata analytics &/ordata science IT security protocol&/orprocesses D ata privacy protocol&/orprocessesProjectm anagem ent M anagem ent/leadership skills (people m gm nt) Im proving end-userexperience O ther 0 10 20 30 40 50 60 70 Figure 21: Top Career Development Goals for Tech Pros over NEXT 3-5 Years Overall Small Mid-Sized Enterprise #5#1 #2 #4#3
  • 23. page 23 REPORT: IT TRENDS 2019: SKILLS FOR TECH PROS OF TOMORROW Most Important Technologies Needed for Tech Pro Career Development/Advancement over NEXT 3-5 Years C ontainers SW -defined netw ork, storage &/ordatacenter C loud &/orhybrid IT M icroservices InternetofThings (IoT) Blockchain Autom ation &/ororchestrationBig data analytics ArtificialIntelligence (AI) M achine &/ordeep learning SIEM &/orthreatintelligence Q uantum com puting O ther 0 10 20 30 40 50 60 70 80 Study Overview: Technology Skills & Training Needed We asked: What are the FIVE most important technologies needed for your career development/advancement over the NEXT 3-5 years? Figure 22: Most Important Technologies Needed for Tech Pro Career Development/Advancement over NEXT 3-5 Years Overall Small Mid-Sized Enterprise #5#1 #2#4 #3
  • 24. page 24 REPORT: IT TRENDS 2019: SKILLS FOR TECH PROS OF TOMORROW Tech Pros’ Primary Source of IT Skills Training/Career Development My organisation &/or co-workers Industry events/trade shows Vendor training sessions Industry publications YouTube/Twitch Online communities /forums (ie Slack) Associations Other 0 2.5 5 7.5 10 12.5 15 17.5 20 22.5 25 27.5 Study Overview: Technology Skills & Training Needed We asked: When it comes to learning about emerging technologies, what is your PRIMARY source of IT skills training/career development? Figure 23: Tech Pros’ Primary Source of IT Skills Training/Career Development Overall Small Mid-Sized Enterprise
  • 25. page 25 REPORT: IT TRENDS 2019: SKILLS FOR TECH PROS OF TOMORROW Tech Pros’ Impression after Participating in IT Skills Training/Career Development at Primary Source Engaging /Interactive Boring Inform ative U ninform ative Too long N otlong enough O verly com plex Too sim ple Assum ed know ledge Idid nothave R equired resources Idid nothave N otaccessible forpeople w /disabilities O ther 0 10 20 30 40 50 60 Study Overview: Technology Skills & Training Needed We asked: Overall, how would you describe the IT skills training/career development you have participated in from the primary source you just mentioned? Figure 24: Tech Pros’ Impression after Participating in IT Skills Training/Career Development at Primary Source Overall Small Mid-Sized Enterprise
  • 26. page 26 REPORT: IT TRENDS 2019: SKILLS FOR TECH PROS OF TOMORROW Vendor Training Sessions Engaging/Interactive Boring Informative Uninformative Too long Not long enough Overly complex Too simple Assumed knowledge Required resources Not accessible for all Other 0 10 20 30 40 50 60 Online Communities/Forums Engaging/Interactive Boring Informative Uninformative Too long Not long enough Overly complex Too simple Assumed knowledge Required resources Not accessible for all Other 0 10 20 30 40 50 60 70 Industry Events/Trade Shows Engaging/Interactive Boring Informative Uninformative Too long Not long enough Overly complex Too simple Assumed knowledge Required resources Not accessible for all Other 0 10 20 30 40 50 60 My Org &/or Co-Workers Engaging/Interactive Boring Informative Uninformative Too long Not long enough Overly complex Too simple Assumed knowledge Required resources Not accessible for all Other 0 10 20 30 40 50 Study Overview: Technology Skills & Training Needed We asked: Overall, how would you describe the IT skills training/career development you have participated in from the primary source you just mentioned? Figure 24a: Tech Pros’ Impression by Primary Source (Top four) Vendor Training Sessions Figure 24c: Tech Pros’ Impression by Primary Source (Top four) Online Communities/Forums (ie Slack) Figure 24b: Tech Pros’ Impression by Primary Source (Top four) Industry Events/Trade Shows Figure 24d: Tech Pros’ Impression by Primary Source (Top four) My Org &/or Co-Workers
  • 27. page 27 REPORT: IT TRENDS 2019: SKILLS FOR TECH PROS OF TOMORROW Frequency that Tech Pros’ Day-to-Day IT Tasks Extend into Time Earmarked for Career Development Always Sometimes Rarely Never Not sure 0 10 20 30 40 50 60 Study Overview: Technology Skills & Training Needed We asked: How often do your day-to-day IT management tasks extend into the time you set aside for pursuing your career development goals? Figure 25: Frequency that Tech Pros’ Day-to-Day IT Tasks Extend into Time Earmarked for Career Development Overall Small Mid-Sized Enterprise
  • 28. page 28 REPORT: IT TRENDS 2019: SKILLS FOR TECH PROS OF TOMORROW Frequency that Tech Pros CURRENTLY Engage in IT Skills Training/Career Development Programs Daily Weekly Monthly Quarterly A few times a year Annually Less than once a year Never 0 5 10 15 20 25 30 35 Study Overview: Technology Skills & Training Needed We asked: How often do you currently engage in IT skills training and/or career development programs? Figure 26: Frequency that Tech Pros CURRENTLY Engage in IT Skills Training/Career Development Programs Overall Small Mid-Sized Enterprise
  • 29. page 29 REPORT: IT TRENDS 2019: SKILLS FOR TECH PROS OF TOMORROW Frequency that Tech Pros WOULD COMMIT to IT Skills Training/Career Development Programs Given No Schedule/Workload Restrictions Daily Weekly Monthly Quarterly A few times a year Annually Less than once a year Never 0 5 10 15 20 25 30 35 40 Study Overview: Technology Skills & Training Needed We asked: IF you could set your own schedule and workload with no restrictions, how often would you commit to IT skills training and/or career development programs? Figure 27: Frequency that Tech Pros WOULD COMMIT to IT Skills Training/Career Development Programs Given No Schedule/Workload Restrictions Overall Small Mid-Sized Enterprise
  • 30. page 30 REPORT: IT TRENDS 2019: SKILLS FOR TECH PROS OF TOMORROW Tech Pros’ Biggest Barrier to Current Ability to Participate in IT Skills Training/Career Development Time/Availability (travel, training itself, etc.) Cost (training program, travel to tradeshow, etc.) Energy (mental/ emotional/physical) needed for "one more" activity Confusion over which training/dev resources to use Lack of awareness of what training/dev resources are offered Not enough offerings (times/ dates/locations) for training/ dev I want Other None - training/ development programs are NOT useful 0 10 20 30 40 50 60 Study Overview: Technology Skills & Training Needed We asked: What is the biggest barrier to your current ability to participate in IT skills training and/or career development programs? Figure 28: Tech Pros’ Biggest Barrier to Current Ability to Participate in IT Skills Training/Career Development Overall Small Mid-Sized Enterprise
  • 31. page 31 REPORT: IT TRENDS 2019: SKILLS FOR TECH PROS OF TOMORROW Tech Pros’ Ideal Delivery Format for IT Skills Training Materials for IT Ops, SecOps, DevOps & MSP/MSSPs (OVERALL) Webinar In-person workshop/user conference (FULL DAY) In-person workshop/user conference (HALF DAY) Self-guided online course YouTube video Pre-recorded training module Online tech community/ industry forum Other 0 10 20 30 40 50 60 70 80 90 100 Study Overview: Technology Skills & Training Needed We asked: In order of preference, what is your ideal delivery format for IT skills training materials pertaining to IT Ops, SecOps, DevOps, and outsourcing/managed services? Figure 29: Tech Pros’ Ideal Delivery Format for IT Skills Training Materials for IT Ops, SecOps, DevOps & MSP/MSSPs (OVERALL) Ranked #1 Ranked #2 Ranked #3 Ranked #4 Ranked #5 #5#1 #2#4#3
  • 32. it-trends.solarwinds.com This document is provided for informational purposes only. SolarWinds makes no warranty, express or implied, or assumes any legal liability or responsibility for the accuracy, completeness, or usefulness of any information contained herein. The SolarWinds trademarks, service marks, and logos are the exclusive property of SolarWinds Worldwide, LLC or its affiliates. All other trademarks are the property of their respective owners. © 2019 SolarWinds Worldwide, LLC. All rights reserved.