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IT Failures: Risks of Survival



                                                       Michael Krigsman, Asuret, Inc.
                                                   Jonathan Yarmis, The Yarmis Group

      © Copyright 2009 Asuret Inc. All rights reserved.
Risks of Survival
    Changing Priorities

    Growth vs. Cost Containment

    Keep the lights on vs.

    aligning with the business
    Retaining user knowledge

    The critical factor





                      © Copyright 2009 Asuret Inc. All rights reserved.
Changing Priorities




© Copyright 2009 Asuret Inc. All rights reserved.
Changing Priorities
    When mandated with reducing cost, how do you

    evaluate where to cut?
    Those that are easiest to cut?

    Even if they expose you to more risk in the short-term?

    How do you “align with the business” when the

    business is constantly changing its mind?




                        © Copyright 2009 Asuret Inc. All rights reserved.
Alignments
                                                    and Disconnects




© Copyright 2009 Asuret Inc. All rights reserved.
are common
    Lack of alignment and conflicting incentives:

        Business / IT
    
        Management / project staff
    
        Vendors / customers
    




                           © Copyright 2009 Asuret Inc. All rights reserved.
Growth vs. Cost Containment




© Copyright 2009 Asuret Inc. All rights reserved.
Growth vs. Cost Containment
    How do you balance the realities of cost containment

    with preparations for a recovery?
    “IT will drive the economy’s recovery”

    Wishful thinking or really the way it is

    In an increasingly risky environment, can you focus on

    anything but security?




                        © Copyright 2009 Asuret Inc. All rights reserved.
It’s Not Technology




               © Copyright 2009 Asuret Inc. All rights reserved.
knowledge
    Success and governance: people, collaboration, and

    responsibility
    Goal: Create shared organizational memory

        Engaging stakeholders
    
        Improving collaboration and communication across silos
    




                           © Copyright 2009 Asuret Inc. All rights reserved.
Sharing Lessons Learned
    Social media

        Empowered end-users or out-of-control end users?
    
    Cloud computing

        What happens when end-users have access to as much or
    
        more computing capability than IT, on demand?
    Mobility

        Users are driving the next-generation platform.
    
        Can IT afford to get in front? Can IT afford not to?!
    




                             © Copyright 2009 Asuret Inc. All rights reserved.
Preventing failure
                     © Copyright 2009 Asuret Inc. All rights reserved.
The              point
    Fear drives failure

    …Be fearless and brave to do what’s right

    But, also exercise good and wise judgment

    (don’t needlessly destroy your career)




                       © Copyright 2009 Asuret Inc. All rights reserved.
Thank You for Joining Us!
    Next IT failures town hall:

        Tuesday, May 19, 11:00AM EDT
    
        Discussion Initiator:
    
            Paul Ingevaldson
        
            Former CIO, Ace Hardware




                               © Copyright 2009 Asuret Inc. All rights reserved.
Let’s have coffee!
Michael Krigsman                                                                 Jonathan L. Yarmis
CEO                                                                              Principal
Asuret, Inc.                                                                     The Yarmis Group
Email: mkrigsman@asuret.com                                                      Email: jly@yarmis.com
Web: http://asuret.com                                                           Twitter: http://twitter.com/jyarmis
Blog: http://blogs.zdnet.com/projectfailures                                     + 1 (203) 227-7841
Twitter: http://twitter.com/mkrigsman
+ 1 (617) 905-5950




                                    © Copyright 2009 Asuret Inc. All rights reserved.

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IT Failures Town Hall: Risks of Survival

  • 1. IT Failures: Risks of Survival Michael Krigsman, Asuret, Inc. Jonathan Yarmis, The Yarmis Group © Copyright 2009 Asuret Inc. All rights reserved.
  • 2. Risks of Survival Changing Priorities  Growth vs. Cost Containment  Keep the lights on vs.  aligning with the business Retaining user knowledge  The critical factor  © Copyright 2009 Asuret Inc. All rights reserved.
  • 3. Changing Priorities © Copyright 2009 Asuret Inc. All rights reserved.
  • 4. Changing Priorities When mandated with reducing cost, how do you  evaluate where to cut? Those that are easiest to cut?  Even if they expose you to more risk in the short-term?  How do you “align with the business” when the  business is constantly changing its mind? © Copyright 2009 Asuret Inc. All rights reserved.
  • 5. Alignments and Disconnects © Copyright 2009 Asuret Inc. All rights reserved.
  • 6. are common Lack of alignment and conflicting incentives:  Business / IT  Management / project staff  Vendors / customers  © Copyright 2009 Asuret Inc. All rights reserved.
  • 7. Growth vs. Cost Containment © Copyright 2009 Asuret Inc. All rights reserved.
  • 8. Growth vs. Cost Containment How do you balance the realities of cost containment  with preparations for a recovery? “IT will drive the economy’s recovery”  Wishful thinking or really the way it is  In an increasingly risky environment, can you focus on  anything but security? © Copyright 2009 Asuret Inc. All rights reserved.
  • 9. It’s Not Technology © Copyright 2009 Asuret Inc. All rights reserved.
  • 10. knowledge Success and governance: people, collaboration, and  responsibility Goal: Create shared organizational memory  Engaging stakeholders  Improving collaboration and communication across silos  © Copyright 2009 Asuret Inc. All rights reserved.
  • 11. Sharing Lessons Learned Social media  Empowered end-users or out-of-control end users?  Cloud computing  What happens when end-users have access to as much or  more computing capability than IT, on demand? Mobility  Users are driving the next-generation platform.  Can IT afford to get in front? Can IT afford not to?!  © Copyright 2009 Asuret Inc. All rights reserved.
  • 12. Preventing failure © Copyright 2009 Asuret Inc. All rights reserved.
  • 13. The point Fear drives failure  …Be fearless and brave to do what’s right  But, also exercise good and wise judgment  (don’t needlessly destroy your career) © Copyright 2009 Asuret Inc. All rights reserved.
  • 14. Thank You for Joining Us! Next IT failures town hall:  Tuesday, May 19, 11:00AM EDT  Discussion Initiator:  Paul Ingevaldson  Former CIO, Ace Hardware © Copyright 2009 Asuret Inc. All rights reserved.
  • 15. Let’s have coffee! Michael Krigsman Jonathan L. Yarmis CEO Principal Asuret, Inc. The Yarmis Group Email: mkrigsman@asuret.com Email: jly@yarmis.com Web: http://asuret.com Twitter: http://twitter.com/jyarmis Blog: http://blogs.zdnet.com/projectfailures + 1 (203) 227-7841 Twitter: http://twitter.com/mkrigsman + 1 (617) 905-5950 © Copyright 2009 Asuret Inc. All rights reserved.