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Issues in Business 
Etiquette 
Facilitated by Jill Chivers, The 
Corporate Compass 
August 2003
Etiquette – a mini history 
A changing workplace 
Male- and Euro-centric 
Everyone understood the ‘code of 
conduct’ 
Women and other “minorities” 
EEO and anti-discrimination law 
Globalisation
Etiquette strategies 
The best strategy you 
Have used 
Know about 
Pairs, quads 
My top ten strategies
Etiquette strategies 
“all meaning is contextual” 
YOU
Top ten etiquette strategies 
1. Put yourself in others shoes 
2. Introductions – self & others 
3. Meeting management 
4. Planning and thinking ahead 
5. Office gossip
Top ten etiquette strategies 
6. Follow up 
7. Look like you’re worth the money 
8. Business card management 
9. Email smarts 
10.The surprise factor
Thank you!

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Issues in Business Etiquette

  • 1. Issues in Business Etiquette Facilitated by Jill Chivers, The Corporate Compass August 2003
  • 2. Etiquette – a mini history A changing workplace Male- and Euro-centric Everyone understood the ‘code of conduct’ Women and other “minorities” EEO and anti-discrimination law Globalisation
  • 3. Etiquette strategies The best strategy you Have used Know about Pairs, quads My top ten strategies
  • 4. Etiquette strategies “all meaning is contextual” YOU
  • 5. Top ten etiquette strategies 1. Put yourself in others shoes 2. Introductions – self & others 3. Meeting management 4. Planning and thinking ahead 5. Office gossip
  • 6. Top ten etiquette strategies 6. Follow up 7. Look like you’re worth the money 8. Business card management 9. Email smarts 10.The surprise factor