One of the hardest things a manager has to do is deal with conflict within the team. These are IQ's best tips to help you deal with issues in a neutral and fair way!

1. MANAGEMENT
DEALING WITH CONFLICT

2. “Peace is not absence of
conflict, it is the ability to handle
conflict by peaceful means”
-Ronald Reagan

3. One of the most challenging
aspects of being a manager
is dealing with conflict
amongst your team.

4. It’s vital to productivity to
get the team running like a
well oiled machine, even in
the face of adversity.

5. HERE’S HOW
TO DO IT

6. 01COLLECT ALL
THE FACTS
A manager needs to be impartial in all disputes
between employees.
You need to be balanced and empathetic in
discussions about conflict, allow employees to
get their points across and be constructive at
all times.
?

7. 01COLLECT ALL
THE FACTS
Try organising a meeting about the dispute so
each person has equal time to talk and air their
thoughts. Don’t let it become a shouting match.
?

8. 02
In a group setting it is common for a complainant
to hold back for fear of looking bad in front of
the team.
You may need to speak to each individual in
turn before discussing the issue in a group.
CALL APPROPRIATE
MEETINGS

9. 02
Try holding one-to-one meetings with everyone
involved, gaining insight from their perspective
and then bringing it to the group to reach a
solution.
CALL APPROPRIATE
MEETINGS

10. 03
When conflicts occur it easy for the team to lose
sight of their original goals.
Restating the team’s purposes as well as the
value of each individual can play a big role in
resolving a dispute.
FOCUS ON
COMMON GOALS

11. 03
Try holding a meeting in which you break down
the overall goals and discuss with each individual
how exactly they are essential to these targets.
FOCUS ON
COMMON GOALS

12. 04
Sometimes it can be helpful to work
collaboratively with those involved in a conflict
in order to resolve it.
The sense of teamwork and reaching a common
goal can create an opportunity to repair
damaged relationships.
WORK
COLLABORATIVELY

13. 04
Oversee a brainstorming session with everyone
together and encourage everyone to contribute
equally.
WORK
COLLABORATIVELY

14. 05
Everyone has different ways of dealing with
conflict. Some people like to make their feelings
loudly known while others shy away from
confrontation.
It’s important to think about this when dealing
with conflicts when aiming to address issues
in a neutral way.
DIFFERENT STYLES OF
CONFLICT HANDLING
!

15. 05
Try to shape a meeting to be constructive and
fair, consider something like a ‘talking stick’ to
make sure everyone has their fair say.
DIFFERENT STYLES OF
CONFLICT HANDLING
!

16. 06
After the conflict has been resolved, its vital to
make sure all parties are happy with the solution
moving forward.
As part of your solution, make sure you set
guidelines to address similar conflicts should
they arise in future.
MAKE SURE THE
PROBLEM IS RESOLVED

17. 06
Set a ‘plan of action’ based on steps taken this
time so you know what is likely to work in future.
MAKE SURE THE
PROBLEM IS RESOLVED

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