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AIIA:@constant_garden #AugmentInt
https://www.linkedin.com/in/melaniecook2
Designing AI to augment not replace people in the workplace
HUMAN + MACHINE
Human and machine is the magic.
Studies show that human + machine
will beat a human or a machine at
almost every task.
@constant_garden #AugmentIntSource: Augmenting Human Intelligence , Dr John Kelly
A 30-YEAR GRACE PERIOD
Right now it is estimated that we have
a 30-year grace period before
machines takeover in the workplace.
2015201620172018201920202021202220232024202520262027202820292030203120322033203420352036203720382039204020412042204320442045
@constant_garden #AugmentInt
SYSTEMS SCIENCE
Systems Scientists see the world as a connected system of
elements, each interdependent on the next. Originating in
cybernetics it is the study of communications and control in
complex organisations, concerned with the structure, behaviour
and control of natural, human and non-humans systems.
@constant_garden #AugmentInt
RELEASE FROM DRUDGERY
Norbert Wiener - father of Cybernetics - saw the potential
for humans and machines collaborating. This could
“amplify human power and release people from the
repetitive drudgery of manual labor, in favour of more
creative pursuits in knowledge work and the arts.”
Source: Cybernetics, Norbert Wiener @constant_garden #AugmentInt
POSITIVE FEEDBACK LOOP
ROCK ROBOT ROCK
“The automatic factory could not fail to raise new social
problems [as it] threatens to replace [human workers]
completely by mechanical agents. …If these changes…
come upon us in a haphazard and ill-organised way, we
may well be in for the greatest period of unemployment
we have yet seen.”
Norbert Wiener
Source: The Human Use of Humans , Norbert Wiener @constant_garden #AugmentInt
NEGATIVE FEEDBACK LOOP
Manufacturing Added Value (Old Data Series) Manufacturing Added Value (New Data Series)
RISINGPRODUCTIVITY
@constant_garden #AugmentIntSource: A FAQ on Tech, Jobs and Wages. Andrew McAfee
US Manufacturing Employment (1000s of people)
Manufacturing Added Value (Old Data Series) Manufacturing Added Value (New Data Series)
FALLINGJOBS
@constant_garden #AugmentIntSource: A FAQ on Tech, Jobs and Wages. Andrew McAfee
Fukoku Mutual Life Insurance
replaces human claims clerks
with IBM Watson Explorer for
better customer service and a
$1.1 mn in savings a year.
@constant_garden #AugmentInt
AUTOMATION
IS COLLAR
BLIND
Chatbots will replace up to 90%
of public-sector workers in the
UK, as well tens of thousands in
the health sector by 2030.
@constant_garden #AugmentInt
CH CH CH CH CHANGES
75% of companies worldwide have fully
implemented or are testing adopting
cognitive and AI technologies with their
workforce.
Source: 2017 Global Human Capital Trends. Deloitte @constant_garden #AugmentInt
COME AND FACE THE CHANGE
Only 17% of organisations are ready to
manage a workforce with people, robots
and AI working side by side.
Source: 2017 Global Human Capital Trends. Deloitte @constant_garden #AugmentInt
YOUR JOB. BUT MUCH MORE
It’s not just a way to make a living.
Identity. Self-worth. Security.
@constant_garden #AugmentInt
WHAT IF WE SUCCEED?
AI Researchers are only now turning to this
question. What happens if we succeed in
building a Superintelligence? They will be a
formidable friend or foe.
@constant_garden #AugmentInt
Google wins Go
Liberatus wins Texas
Hold 'em poker
High
belief in
AI
AI winters
and
downturns
Sutherland's
sketchpad
Turing
letter
Dartmouth
workshop
Lighthill
report
Internet
bubble
SingularityIBM Amazon Facebook
Google Microsoft Baidu
Tencent Alibaba
IPTO
formed
Major HCI
labs form
HCI accepted in
many CS
departments
Deep Blue
beats Kasparov
Watson wins
Jeopardy
1mn hours on the
road in Google’s
driverless cars
Source: AI and HCI: Two Fields Divided by a Common Focus. Jonathan Grudin, Winter, 2009 @constant_garden #AugmentInt
THE RIGHT THING
The question to ask is not how do we make
machines more intelligent, but how do we
get them to do the right thing by people?
@constant_garden #AugmentInt
LOCK IT AWAY
We could try an insist that
AIs are locked away, in
Farady cages, disconnected
from the world.
@constant_garden #AugmentInt
YES MA’AM, NO MA’AM
Limit AIs to yes no answers. In effect
stunting its ability to grow. But even in
yes and no answers there is judgement.
@constant_garden #AugmentInt
BUILD AN AI VERIFIER
A verifier is an AI that can check if other
AIs will be ‘beneficial’. As a community we
could concentrate on building that first.
Source: Long-term future of AI. Stuart Russell @constant_garden #AugmentInt
HUMAN AND MACHINE AS ONE
With cooperative inverse reinforcement
learning, the human holds the values, and
machines carry out behaviour that achieve
the values that is has derived.
@constant_garden #AugmentInt
DERIVED VALUE SYSTEM
The agent derives your value system by
observing your behaviour.
Picture: 20th Century Eastern European Office of Adders @constant_garden #AugmentInt
HUMANS AIN’T PERFECT
We don’t always behave in a rational way as
my behaviour around Voodoo Donuts
attests to. But many say that imperfection is
what makes our values so important.
@constant_garden #AugmentInt
AIIA@constant_garden #AugmentInt
ONE SYSTEM
In 1968 Engelbart demoed a networked,
interactive system that formed the
foundation of modern computing. To him
humans and computers are one system.
@constant_garden #AugmentIntSource: Doug Engelbart, “The Augmented Knowledge Workshop”
COUNTER CULTURE EXPERIMENTATION
The LSD fuelled counter culture opened Engelbart up to
experimenting on everything from psychedelic drugs to new
computer technologies. LSD expanded the mind. HCI augmented
the mind. Technology is never built in isolation. It is a product of its
time - humans and technology combined.
@constant_garden #AugmentInt
AI
The idea of a computer
system that, by reproducing
human cognition, allows that
system to function
autonomously and effectively
in a given domain. An AI
system demonstrates a kind
of intentionality—it initiates
action in its environment and
pursues goals.
Source: Wikipedia: An Intelligence Augmentation tool @constant_garden #AugmentInt
IA
The idea that a computer
system supplements and
supports human thinking,
analysis, and planning, leaving
the intentionality of a human
actor at the heart of the human-
computer interaction. Focusing
on the interaction of humans
and computers, rather than on
computers alone.
Source: Wikipedia: An Intelligence Augmentation tool @constant_garden #AugmentInt
AI IA
Research Application
Make better decision-making
systems Augment human actors
Intelligence can be modelled Humanity doesn't need to be
Promise of a scale Promise of democracy
Machine learning Cognative computing
@constant_garden #AugmentInt
CENTRED AROUND YOU
It would be most useful and
probably most human-centred if
we talked about what you as an
individual can do today.
@constant_garden #AugmentInt
ABUNDANCE
Do you see abundance
effecting your company?
How would you master
abundance with AI?
@constant_garden #AugmentInt
DILUTION OF DEMAND
Is your business likely to succumb
to the dilution of demand?
How can AI and other exponential
technology create abundance?
@constant_garden #AugmentInt
DISRUPTION
Is there start up activity in your
industry that threatens your
business?
Is your job at risk of automation - if
so, can you drive that automation
so it is centred around human
strengths and values?
@constant_garden #AugmentInt
PREPARE POLICYMAKERS
Help them, help us by insisting they
think about the workplace of the future
and how we make the best of it, whilst
protecting us from the worse of it.
TAKE CONTROL
We still have time to shape AI and its effect
on the workplace or at least our response
to its effect. Don’t shirk this responsibility
because you think it won’t effect you.
@constant_garden #AugmentInt
TOGETHER IS
BETTER
Line up coordination, conventional
wisdom and technology to design
humans into the system and not out of
the system.
@constant_garden #AugmentIntSource: Superintelligence. Paths. Dangers. Strategies. Nick Bostrom
WE HAVE THE POWER
As workers, consumers and humans can we
share in the responsibility in finding a way
of making AI, IA.
@constant_garden
#AugmentInt
https://www.linkedin.com/in/melaniecook2
https://thegrid.ai/nudge
AI IA:I I @constant_garden #AugmentInt

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Intelligence Augmentation - The Next-Gen AI

  • 2. HUMAN + MACHINE Human and machine is the magic. Studies show that human + machine will beat a human or a machine at almost every task. @constant_garden #AugmentIntSource: Augmenting Human Intelligence , Dr John Kelly
  • 3. A 30-YEAR GRACE PERIOD Right now it is estimated that we have a 30-year grace period before machines takeover in the workplace. 2015201620172018201920202021202220232024202520262027202820292030203120322033203420352036203720382039204020412042204320442045 @constant_garden #AugmentInt
  • 4. SYSTEMS SCIENCE Systems Scientists see the world as a connected system of elements, each interdependent on the next. Originating in cybernetics it is the study of communications and control in complex organisations, concerned with the structure, behaviour and control of natural, human and non-humans systems. @constant_garden #AugmentInt
  • 5. RELEASE FROM DRUDGERY Norbert Wiener - father of Cybernetics - saw the potential for humans and machines collaborating. This could “amplify human power and release people from the repetitive drudgery of manual labor, in favour of more creative pursuits in knowledge work and the arts.” Source: Cybernetics, Norbert Wiener @constant_garden #AugmentInt POSITIVE FEEDBACK LOOP
  • 6. ROCK ROBOT ROCK “The automatic factory could not fail to raise new social problems [as it] threatens to replace [human workers] completely by mechanical agents. …If these changes… come upon us in a haphazard and ill-organised way, we may well be in for the greatest period of unemployment we have yet seen.” Norbert Wiener Source: The Human Use of Humans , Norbert Wiener @constant_garden #AugmentInt NEGATIVE FEEDBACK LOOP
  • 7. Manufacturing Added Value (Old Data Series) Manufacturing Added Value (New Data Series) RISINGPRODUCTIVITY @constant_garden #AugmentIntSource: A FAQ on Tech, Jobs and Wages. Andrew McAfee
  • 8. US Manufacturing Employment (1000s of people) Manufacturing Added Value (Old Data Series) Manufacturing Added Value (New Data Series) FALLINGJOBS @constant_garden #AugmentIntSource: A FAQ on Tech, Jobs and Wages. Andrew McAfee
  • 9. Fukoku Mutual Life Insurance replaces human claims clerks with IBM Watson Explorer for better customer service and a $1.1 mn in savings a year. @constant_garden #AugmentInt AUTOMATION IS COLLAR BLIND
  • 10. Chatbots will replace up to 90% of public-sector workers in the UK, as well tens of thousands in the health sector by 2030. @constant_garden #AugmentInt
  • 11. CH CH CH CH CHANGES 75% of companies worldwide have fully implemented or are testing adopting cognitive and AI technologies with their workforce. Source: 2017 Global Human Capital Trends. Deloitte @constant_garden #AugmentInt
  • 12. COME AND FACE THE CHANGE Only 17% of organisations are ready to manage a workforce with people, robots and AI working side by side. Source: 2017 Global Human Capital Trends. Deloitte @constant_garden #AugmentInt
  • 13. YOUR JOB. BUT MUCH MORE It’s not just a way to make a living. Identity. Self-worth. Security. @constant_garden #AugmentInt
  • 14. WHAT IF WE SUCCEED? AI Researchers are only now turning to this question. What happens if we succeed in building a Superintelligence? They will be a formidable friend or foe. @constant_garden #AugmentInt
  • 15. Google wins Go Liberatus wins Texas Hold 'em poker High belief in AI AI winters and downturns Sutherland's sketchpad Turing letter Dartmouth workshop Lighthill report Internet bubble SingularityIBM Amazon Facebook Google Microsoft Baidu Tencent Alibaba IPTO formed Major HCI labs form HCI accepted in many CS departments Deep Blue beats Kasparov Watson wins Jeopardy 1mn hours on the road in Google’s driverless cars Source: AI and HCI: Two Fields Divided by a Common Focus. Jonathan Grudin, Winter, 2009 @constant_garden #AugmentInt
  • 16. THE RIGHT THING The question to ask is not how do we make machines more intelligent, but how do we get them to do the right thing by people? @constant_garden #AugmentInt
  • 17. LOCK IT AWAY We could try an insist that AIs are locked away, in Farady cages, disconnected from the world. @constant_garden #AugmentInt
  • 18. YES MA’AM, NO MA’AM Limit AIs to yes no answers. In effect stunting its ability to grow. But even in yes and no answers there is judgement. @constant_garden #AugmentInt
  • 19. BUILD AN AI VERIFIER A verifier is an AI that can check if other AIs will be ‘beneficial’. As a community we could concentrate on building that first. Source: Long-term future of AI. Stuart Russell @constant_garden #AugmentInt
  • 20. HUMAN AND MACHINE AS ONE With cooperative inverse reinforcement learning, the human holds the values, and machines carry out behaviour that achieve the values that is has derived. @constant_garden #AugmentInt
  • 21. DERIVED VALUE SYSTEM The agent derives your value system by observing your behaviour. Picture: 20th Century Eastern European Office of Adders @constant_garden #AugmentInt
  • 22. HUMANS AIN’T PERFECT We don’t always behave in a rational way as my behaviour around Voodoo Donuts attests to. But many say that imperfection is what makes our values so important. @constant_garden #AugmentInt
  • 24. ONE SYSTEM In 1968 Engelbart demoed a networked, interactive system that formed the foundation of modern computing. To him humans and computers are one system. @constant_garden #AugmentIntSource: Doug Engelbart, “The Augmented Knowledge Workshop”
  • 25. COUNTER CULTURE EXPERIMENTATION The LSD fuelled counter culture opened Engelbart up to experimenting on everything from psychedelic drugs to new computer technologies. LSD expanded the mind. HCI augmented the mind. Technology is never built in isolation. It is a product of its time - humans and technology combined. @constant_garden #AugmentInt
  • 26. AI The idea of a computer system that, by reproducing human cognition, allows that system to function autonomously and effectively in a given domain. An AI system demonstrates a kind of intentionality—it initiates action in its environment and pursues goals. Source: Wikipedia: An Intelligence Augmentation tool @constant_garden #AugmentInt
  • 27. IA The idea that a computer system supplements and supports human thinking, analysis, and planning, leaving the intentionality of a human actor at the heart of the human- computer interaction. Focusing on the interaction of humans and computers, rather than on computers alone. Source: Wikipedia: An Intelligence Augmentation tool @constant_garden #AugmentInt
  • 28. AI IA Research Application Make better decision-making systems Augment human actors Intelligence can be modelled Humanity doesn't need to be Promise of a scale Promise of democracy Machine learning Cognative computing @constant_garden #AugmentInt
  • 29. CENTRED AROUND YOU It would be most useful and probably most human-centred if we talked about what you as an individual can do today. @constant_garden #AugmentInt
  • 30. ABUNDANCE Do you see abundance effecting your company? How would you master abundance with AI? @constant_garden #AugmentInt
  • 31. DILUTION OF DEMAND Is your business likely to succumb to the dilution of demand? How can AI and other exponential technology create abundance? @constant_garden #AugmentInt
  • 32. DISRUPTION Is there start up activity in your industry that threatens your business? Is your job at risk of automation - if so, can you drive that automation so it is centred around human strengths and values? @constant_garden #AugmentInt
  • 33. PREPARE POLICYMAKERS Help them, help us by insisting they think about the workplace of the future and how we make the best of it, whilst protecting us from the worse of it.
  • 34. TAKE CONTROL We still have time to shape AI and its effect on the workplace or at least our response to its effect. Don’t shirk this responsibility because you think it won’t effect you. @constant_garden #AugmentInt
  • 35. TOGETHER IS BETTER Line up coordination, conventional wisdom and technology to design humans into the system and not out of the system. @constant_garden #AugmentIntSource: Superintelligence. Paths. Dangers. Strategies. Nick Bostrom
  • 36. WE HAVE THE POWER As workers, consumers and humans can we share in the responsibility in finding a way of making AI, IA.
  • 38. AI IA:I I @constant_garden #AugmentInt