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Installing Cognos 10:
    Tips and Tricks from the Trenches

                    www.senturus.com


     Helping Companies Learn From the Past, Manage the
1                         Present and Shape the Future
For more information, please visit the Senturus website, www.senturus.com.
       Under the Resource tab you will find upcoming Events, Training Course
                         Schedule and Recorded Webinars.


       You will find this slide deck “Installing Cognos 10: Tips and Tricks from the
           Trenches” under the “IBM Cognos Business Intelligence” section.




2
Topics
    • Presentation Focus: Cognos 10 BI on Windows 2008

       • Cognos 10 BI Server core components

       • Common Installation Issues

       • Post-Install: the Cognos 10 Search Index

       • Navigating the Maze of Bitness

       • The Knowledge Base is Your Friend…




3
Cognos 10 BI Server core components

Cognos Connection web portal                   Web server




                                                                   App servers




                                                                Data servers




         Note: Report Servers correspond to “Application Tier
         Components” in the Cognos installation program
4
Component Selections




          Note: The term “Dispatcher” is often used to
          refer to a server that is running the core App Tier
          components -- BUT this is not exactly correct.

5
What is a Dispatcher, really?
    • The “Dispatcher” is a Java application which routes requests between the
      various Cognos services that are running on a particular server instance.




                   Each dispatcher can also route
                   requests to other dispatchers.
6
When Things Go Wrong:
    Common Installation Problem Areas

     1) Operating System (Windows 2008)

     2) Database (SQL Server, Oracle)

     3) Web server (IIS 7.x)




7
Common Windows OS issues

    • Service account not added to Local Administrators
      group

    • Cognos hasn’t been configured to run using the
      service account credentials

    • Data Execution Prevention (DEP) has not been
      configured to allow Cognos to run.

    • Internet Explorer Enhanced Security Configuration is
      turned on.



8
For more information, please visit the Senturus website, www.senturus.com.
       Under the Resource tab you will find upcoming Events, Training Course
                         Schedule and Recorded Webinars.


       You will find this slide deck “Installing Cognos 10: Tips and Tricks from the
           Trenches” under the “IBM Cognos Business Intelligence” section.




9
Service account not added to Local
     Administrators group




              Run “compmgmt.msc” to open the
              Computer Management console

10
Service account not added to Local
      Administrators group




Confirm that the service
account is listed




11
Cognos hasn’t been configured to run
     using the service account credentials
                                                             Check the
                                                             service’s
                                                             properties




           Run “services.msc” to open the Services console


12
Cognos hasn’t been configured to run
     using the service account credentials




                                                              Set the
                                                              correct
                                                              credentials




            Run “services.msc” to open the Services console


13
Data Execution Prevention (DEP) has not
     been configured to allow Cognos to run.




                                                       For simplicity, DEP is
                                                       enabled here for
                                                       essential Windows
                                                       programs and services
                                                       only.




            Alternatively, individual DEP exceptions
            can also be explicitly configured for
            Cognos.
14
Internet Explorer Enhanced Security
     Configuration is turned on




15
Internet Explorer Enhanced Security
     Configuration is turned on

                                                     Set IE ESC to “Off” in
                                                     order to access
                                                     Cognos Connection
                                                     directly from the server




             Note: This change is NOT required for
             browsers on client PCs to be able to
             connect to the server
16
For more information, please visit the Senturus website, www.senturus.com.
        Under the Resource tab you will find upcoming Events, Training Course
                          Schedule and Recorded Webinars.


        You will find this slide deck “Installing Cognos 10: Tips and Tricks from the
            Trenches” under the “IBM Cognos Business Intelligence” section.




17
Common SQL Server and Oracle DB issues

     • Incompatible collation sequence
         – The Cognos content store requires a case-insensitive collation sequence.
           Some common collation sequences for Cognos installations are:
             • SQL Server: SQL_Latin1_General_CP1_CI_AS
             • Oracle: AL32UTF8

     • Oracle: Incorrect JDBC driver file
         – The correct JDBC driver for the target Oracle instance must be copied from
           the Oracle client installation location to .../webapps/p2pd/WEB-INF/lib
             • For Oracle 10, use ojdbc14.jar
             • For Oracle 11, use ojdbc5.jar




18
Common SQL Server and Oracle DB issues
     • Incorrect bitness of database client software
        – Cognos 10 requires 32-bit client libraries for native-client
          access to third-party data sources, even when Cognos is
          installed on a 64-bit OS.

            • For SQL Server, the 64-bit SQL Native Client includes both 32-bit and
              64-bit libraries (so install the 64-bit SQL Native Client on 64-bit
              Windows)

            • For Oracle, you must explicitly install the 32-bit Oracle client libraries
              when running Cognos on 64-bit Windows.




19
Common IIS 7.x Configuration issues

     • Role Services have not been installed for ISAPI and
       Windows Authentication

     • ISAPI changes made in Cognos Configuration, but
       not in the HTML config files

     • Application Pool not configured for 32-bit applications
       (when running 32-bit Cognos components on 64-bit
       Windows)

     • Application Pool Identity not set to “NetworkService”



20
Role Services have not been installed for
     ISAPI and Windows Authentication


                                        Both of these
                                        should be checked




21
ISAPI changes made in Cognos Configuration
     but not in the HTML config files

                                         Gateway URI
                                         was updated
                                         for ISAPI




22
ISAPI changes made in Cognos Configuration
     but not in the HTML config files




                 “index.html” and “default.htm”
                 must be edited for ISAPI support
23
ISAPI changes made in Cognos Configuration
     but not in the HTML config files




                 Find “cognos.cgi” in both files…


24
ISAPI changes made in Cognos Configuration
     but not in the HTML config files




                …and change it to “cognosisapi.dll”


25
For more information, please visit the Senturus website, www.senturus.com.
        Under the Resource tab you will find upcoming Events, Training Course
                          Schedule and Recorded Webinars.


        You will find this slide deck “Installing Cognos 10: Tips and Tricks from the
            Trenches” under the “IBM Cognos Business Intelligence” section.




26
Application Pool not configured for 32-bit
     applications
     (this issue only affects 32-bit Cognos components running on 64-
     bit Windows)




27
Application Pool not configured for 32-bit
     applications
      (this issue only affects 32-bit Cognos components running on 64-
     bit Windows)

                                                         Set “Enable 32-Bit
                                                         Applications” to True




28
Application Pool Identity not set to
     “NetworkService”



                                       Change identity to
                                       “NetworkService”




29
Post-Install: the Cognos 10 Search Index

     In order to use the enhanced search functionality that is
     included with Cognos 10, you must:
           1) Build the initial search index

           2) Create a scheduled task to periodically update the index




30
Post-Install: the Cognos 10 Search Index




            In the “Content Administration” area of Cognos
            Connection, click the “New Index Update” icon

31
Post-Install: the Cognos 10 Search Index




                  Name the initial task



32
Post-Install: the Cognos 10 Search Index




            Include all “Public Folders” content in the index



33
Post-Install: the Cognos 10 Search Index




              Wait for the initial index build to complete



34
Post-Install: the Cognos 10 Search Index




         After the initial index build is complete, click “New Index
         Update” again -- but this time create a scheduled task to
         periodically update the index

35
For more information, please visit the Senturus website, www.senturus.com.
        Under the Resource tab you will find upcoming Events, Training Course
                          Schedule and Recorded Webinars.


        You will find this slide deck “Installing Cognos 10: Tips and Tricks from the
            Trenches” under the “IBM Cognos Business Intelligence” section.




36
Post-Install: the Cognos 10 Search Index



                                                                  For distributed
                                                                  installations,
                                                                  update the
                                                                  settings for
                                                                  the index-
                                                                  related
                                                                  services




          For distributed installations, disable the Index Data
          Service and Index Update Service everywhere except
          the primary Content Manager instance.

37
Navigating the Maze of Bitness
      • Java code is architecture agnostic (can run on a 32-bit or 64-bit JVM)
      • Gateway and Report Execution processes are 32-bit native C++ code

                     C++ code (32-bit)




       Java code




 C++ code (32-bit)




38
Navigating the Maze of Bitness
     Cognos 10 BI is available in 32-bit and 64-bit versions – but there
     are still some 32-bit restrictions to be aware of in 64-bit Cognos:

         •   Web gateway extensions (e.g. ISAPI) are 32-bit
         •   If using a 64-bit web server, the web server must be able to load and run
             32-bit libraries (64-bit IIS permits this; 64-bit Apache does not)

         •   Report execution processes (BIBusTKServerMain.exe) are 32-bit
         •   32-bit database client libraries are required for native-client integration with
             third-party databases.

         •   32-bit and 64-bit versions of Cognos components can't be installed in the
             same directory with each other
         •   Because Framework Manager and Transformer are 32-bit components, they
             must be installed in a separate directory from any Cognos BI 64-bit server
             components.




39
Navigating the Maze of Bitness


     • 32-bit and 64-bit versions of Cognos components can't be
       installed in the same directory with each other
        •   Because Framework Manager and Transformer are 32-bit components, they
            must be installed in a separate directory from any Cognos BI 64-bit server
            components.


     • Components that run inside the JVM (Dispatcher, Content
       Manager Service, etc.) are 64-bit when running on a 64-bit OS
        •   This primarily provides increased performance/responsiveness/scalability for
            operations within Cognos Connection




40
The Knowledge Base is Your Friend…
     http://www.ibm.com/support/entry/portal/Overview/
     Software/Cognos/Cognos_Business_Intelligence




41
Senturus Cognos 10 Upgrade Package

                Senturus        In your
               Upgrades       Development         $3,495
              Cognos 8 to     environment       Fixed Price
               Cognos 10


                                                                             COGNOS



     Senturus offers a full range of Upgrade Packages from
     Development Only Remote Mentoring to Remove Risk, to Full Install,
     Migration and End to End Testing in Larger Environments where we do it all.
              For More Information please contact Sales@Senturus.com or
                              Call Jim Frazier @ 650-949-2921




42
Other Senturus Solution Offerings

 • Cognos 10 Proof of Concept Engagements
     – Active Reports
     – Business Insight
     – Cognos Mobile
       • Identify Users and Reports/Dashboards that would benefit from a
         move to Active Reports
       • Convert up to 5 Report Studio Reports to Active Reports
       • Provide a Demonstration of the reports and their benefits to a
         larger audience
       • $4,995
       • For More Information please click on the links above, and
         contact Sales@Senturus.com

43
Cognos Training by Senturus

     • Online, Hands-On, Fully interactive Training
         Senturus offers a complete schedule of Cognos courses. In Senturus’ online
         training, students have full two-way communication with the instructor and
         other participants. While students complete the hands-on exercises, the
         instructor is able to see each student's computer screen and offer guidance. A
         full set of course materials is included and hard copies sent prior to the class.
         Courses include
          –   Authoring Active Reports in IBM Cognos 10
          –   Self-service Authoring with IBM Cognos Business Insight
                                   See course schedule for online training
                            (http://www.senturus.com/training_course_schedule.php)


     •   Private Custom Training
         The Senturus’ private classroom training minimizes classroom time and provides
         a level of flexibility not possible with standard public classroom training. All
         courses can be customized using your company’s data for an extremely relevant
         training experience. See the details and descriptions of private courses offered.



44
For more information, please visit the Senturus website, www.senturus.com.
        Under the Resource tab you will find upcoming Events, Training Course
                          Schedule and Recorded Webinars.


        You will find this slide deck “Installing Cognos 10: Tips and Tricks from the
            Trenches” under the “IBM Cognos Business Intelligence” section.




45
Contact Senturus



                   Senturus, Inc
                www.senturus.com
               sales@senturus.com
                   888-601-6010




46
47

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Installing IBM Cognos 10: Tips and Tricks from the Trenches

  • 1. Installing Cognos 10: Tips and Tricks from the Trenches www.senturus.com Helping Companies Learn From the Past, Manage the 1 Present and Shape the Future
  • 2. For more information, please visit the Senturus website, www.senturus.com. Under the Resource tab you will find upcoming Events, Training Course Schedule and Recorded Webinars. You will find this slide deck “Installing Cognos 10: Tips and Tricks from the Trenches” under the “IBM Cognos Business Intelligence” section. 2
  • 3. Topics • Presentation Focus: Cognos 10 BI on Windows 2008 • Cognos 10 BI Server core components • Common Installation Issues • Post-Install: the Cognos 10 Search Index • Navigating the Maze of Bitness • The Knowledge Base is Your Friend… 3
  • 4. Cognos 10 BI Server core components Cognos Connection web portal Web server App servers Data servers Note: Report Servers correspond to “Application Tier Components” in the Cognos installation program 4
  • 5. Component Selections Note: The term “Dispatcher” is often used to refer to a server that is running the core App Tier components -- BUT this is not exactly correct. 5
  • 6. What is a Dispatcher, really? • The “Dispatcher” is a Java application which routes requests between the various Cognos services that are running on a particular server instance. Each dispatcher can also route requests to other dispatchers. 6
  • 7. When Things Go Wrong: Common Installation Problem Areas 1) Operating System (Windows 2008) 2) Database (SQL Server, Oracle) 3) Web server (IIS 7.x) 7
  • 8. Common Windows OS issues • Service account not added to Local Administrators group • Cognos hasn’t been configured to run using the service account credentials • Data Execution Prevention (DEP) has not been configured to allow Cognos to run. • Internet Explorer Enhanced Security Configuration is turned on. 8
  • 9. For more information, please visit the Senturus website, www.senturus.com. Under the Resource tab you will find upcoming Events, Training Course Schedule and Recorded Webinars. You will find this slide deck “Installing Cognos 10: Tips and Tricks from the Trenches” under the “IBM Cognos Business Intelligence” section. 9
  • 10. Service account not added to Local Administrators group Run “compmgmt.msc” to open the Computer Management console 10
  • 11. Service account not added to Local Administrators group Confirm that the service account is listed 11
  • 12. Cognos hasn’t been configured to run using the service account credentials Check the service’s properties Run “services.msc” to open the Services console 12
  • 13. Cognos hasn’t been configured to run using the service account credentials Set the correct credentials Run “services.msc” to open the Services console 13
  • 14. Data Execution Prevention (DEP) has not been configured to allow Cognos to run. For simplicity, DEP is enabled here for essential Windows programs and services only. Alternatively, individual DEP exceptions can also be explicitly configured for Cognos. 14
  • 15. Internet Explorer Enhanced Security Configuration is turned on 15
  • 16. Internet Explorer Enhanced Security Configuration is turned on Set IE ESC to “Off” in order to access Cognos Connection directly from the server Note: This change is NOT required for browsers on client PCs to be able to connect to the server 16
  • 17. For more information, please visit the Senturus website, www.senturus.com. Under the Resource tab you will find upcoming Events, Training Course Schedule and Recorded Webinars. You will find this slide deck “Installing Cognos 10: Tips and Tricks from the Trenches” under the “IBM Cognos Business Intelligence” section. 17
  • 18. Common SQL Server and Oracle DB issues • Incompatible collation sequence – The Cognos content store requires a case-insensitive collation sequence. Some common collation sequences for Cognos installations are: • SQL Server: SQL_Latin1_General_CP1_CI_AS • Oracle: AL32UTF8 • Oracle: Incorrect JDBC driver file – The correct JDBC driver for the target Oracle instance must be copied from the Oracle client installation location to .../webapps/p2pd/WEB-INF/lib • For Oracle 10, use ojdbc14.jar • For Oracle 11, use ojdbc5.jar 18
  • 19. Common SQL Server and Oracle DB issues • Incorrect bitness of database client software – Cognos 10 requires 32-bit client libraries for native-client access to third-party data sources, even when Cognos is installed on a 64-bit OS. • For SQL Server, the 64-bit SQL Native Client includes both 32-bit and 64-bit libraries (so install the 64-bit SQL Native Client on 64-bit Windows) • For Oracle, you must explicitly install the 32-bit Oracle client libraries when running Cognos on 64-bit Windows. 19
  • 20. Common IIS 7.x Configuration issues • Role Services have not been installed for ISAPI and Windows Authentication • ISAPI changes made in Cognos Configuration, but not in the HTML config files • Application Pool not configured for 32-bit applications (when running 32-bit Cognos components on 64-bit Windows) • Application Pool Identity not set to “NetworkService” 20
  • 21. Role Services have not been installed for ISAPI and Windows Authentication Both of these should be checked 21
  • 22. ISAPI changes made in Cognos Configuration but not in the HTML config files Gateway URI was updated for ISAPI 22
  • 23. ISAPI changes made in Cognos Configuration but not in the HTML config files “index.html” and “default.htm” must be edited for ISAPI support 23
  • 24. ISAPI changes made in Cognos Configuration but not in the HTML config files Find “cognos.cgi” in both files… 24
  • 25. ISAPI changes made in Cognos Configuration but not in the HTML config files …and change it to “cognosisapi.dll” 25
  • 26. For more information, please visit the Senturus website, www.senturus.com. Under the Resource tab you will find upcoming Events, Training Course Schedule and Recorded Webinars. You will find this slide deck “Installing Cognos 10: Tips and Tricks from the Trenches” under the “IBM Cognos Business Intelligence” section. 26
  • 27. Application Pool not configured for 32-bit applications (this issue only affects 32-bit Cognos components running on 64- bit Windows) 27
  • 28. Application Pool not configured for 32-bit applications (this issue only affects 32-bit Cognos components running on 64- bit Windows) Set “Enable 32-Bit Applications” to True 28
  • 29. Application Pool Identity not set to “NetworkService” Change identity to “NetworkService” 29
  • 30. Post-Install: the Cognos 10 Search Index In order to use the enhanced search functionality that is included with Cognos 10, you must: 1) Build the initial search index 2) Create a scheduled task to periodically update the index 30
  • 31. Post-Install: the Cognos 10 Search Index In the “Content Administration” area of Cognos Connection, click the “New Index Update” icon 31
  • 32. Post-Install: the Cognos 10 Search Index Name the initial task 32
  • 33. Post-Install: the Cognos 10 Search Index Include all “Public Folders” content in the index 33
  • 34. Post-Install: the Cognos 10 Search Index Wait for the initial index build to complete 34
  • 35. Post-Install: the Cognos 10 Search Index After the initial index build is complete, click “New Index Update” again -- but this time create a scheduled task to periodically update the index 35
  • 36. For more information, please visit the Senturus website, www.senturus.com. Under the Resource tab you will find upcoming Events, Training Course Schedule and Recorded Webinars. You will find this slide deck “Installing Cognos 10: Tips and Tricks from the Trenches” under the “IBM Cognos Business Intelligence” section. 36
  • 37. Post-Install: the Cognos 10 Search Index For distributed installations, update the settings for the index- related services For distributed installations, disable the Index Data Service and Index Update Service everywhere except the primary Content Manager instance. 37
  • 38. Navigating the Maze of Bitness • Java code is architecture agnostic (can run on a 32-bit or 64-bit JVM) • Gateway and Report Execution processes are 32-bit native C++ code C++ code (32-bit) Java code C++ code (32-bit) 38
  • 39. Navigating the Maze of Bitness Cognos 10 BI is available in 32-bit and 64-bit versions – but there are still some 32-bit restrictions to be aware of in 64-bit Cognos: • Web gateway extensions (e.g. ISAPI) are 32-bit • If using a 64-bit web server, the web server must be able to load and run 32-bit libraries (64-bit IIS permits this; 64-bit Apache does not) • Report execution processes (BIBusTKServerMain.exe) are 32-bit • 32-bit database client libraries are required for native-client integration with third-party databases. • 32-bit and 64-bit versions of Cognos components can't be installed in the same directory with each other • Because Framework Manager and Transformer are 32-bit components, they must be installed in a separate directory from any Cognos BI 64-bit server components. 39
  • 40. Navigating the Maze of Bitness • 32-bit and 64-bit versions of Cognos components can't be installed in the same directory with each other • Because Framework Manager and Transformer are 32-bit components, they must be installed in a separate directory from any Cognos BI 64-bit server components. • Components that run inside the JVM (Dispatcher, Content Manager Service, etc.) are 64-bit when running on a 64-bit OS • This primarily provides increased performance/responsiveness/scalability for operations within Cognos Connection 40
  • 41. The Knowledge Base is Your Friend… http://www.ibm.com/support/entry/portal/Overview/ Software/Cognos/Cognos_Business_Intelligence 41
  • 42. Senturus Cognos 10 Upgrade Package Senturus In your Upgrades Development $3,495 Cognos 8 to environment Fixed Price Cognos 10 COGNOS Senturus offers a full range of Upgrade Packages from Development Only Remote Mentoring to Remove Risk, to Full Install, Migration and End to End Testing in Larger Environments where we do it all. For More Information please contact Sales@Senturus.com or Call Jim Frazier @ 650-949-2921 42
  • 43. Other Senturus Solution Offerings • Cognos 10 Proof of Concept Engagements – Active Reports – Business Insight – Cognos Mobile • Identify Users and Reports/Dashboards that would benefit from a move to Active Reports • Convert up to 5 Report Studio Reports to Active Reports • Provide a Demonstration of the reports and their benefits to a larger audience • $4,995 • For More Information please click on the links above, and contact Sales@Senturus.com 43
  • 44. Cognos Training by Senturus • Online, Hands-On, Fully interactive Training Senturus offers a complete schedule of Cognos courses. In Senturus’ online training, students have full two-way communication with the instructor and other participants. While students complete the hands-on exercises, the instructor is able to see each student's computer screen and offer guidance. A full set of course materials is included and hard copies sent prior to the class. Courses include – Authoring Active Reports in IBM Cognos 10 – Self-service Authoring with IBM Cognos Business Insight See course schedule for online training (http://www.senturus.com/training_course_schedule.php) • Private Custom Training The Senturus’ private classroom training minimizes classroom time and provides a level of flexibility not possible with standard public classroom training. All courses can be customized using your company’s data for an extremely relevant training experience. See the details and descriptions of private courses offered. 44
  • 45. For more information, please visit the Senturus website, www.senturus.com. Under the Resource tab you will find upcoming Events, Training Course Schedule and Recorded Webinars. You will find this slide deck “Installing Cognos 10: Tips and Tricks from the Trenches” under the “IBM Cognos Business Intelligence” section. 45
  • 46. Contact Senturus Senturus, Inc www.senturus.com sales@senturus.com 888-601-6010 46
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