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Humane Machine Interaction Design

This document discusses the design of humane machine interactions and positive user experiences. It proposes applying design thinking and social innovation approaches to machine interaction design. Key points include: - Current user-centered design focuses on augmenting human intellect but lacks consideration of human values and emotions. - Humane machine interaction design should understand human values, involve users' real problems and stories, and enhance human characteristics like creativity. - Design thinking and social innovation can help address real social problems through constituent insights, prototyping and avoiding assumptions. - Digital user interfaces that are adaptive, plastic and universally accessible could help achieve the goals of positive experiences, social innovation and addressing human and social needs.

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HUMANE MACHINE INTERACTION DESIGNDUIs Design Thinking for Social InnovationNikiLambropoulos & SophiDanisIntelligenesis.EU
AGENDASterile User Centred DesignBeing Human – Stay HumanHumane CharacteristicsHumane Machine Interaction DesignPositive User eXperience (UX+)Design ThinkingSocial InnovationDUIs for Social InnovationConclusions - Propositions
Technology has evolved
But only in regard to the Human Intellect
Sterile UCDComputing targeted Augmenting human intellectEnabling reception of information in artificial ways with consequences:Artificial perception of the worldLimited children’s perception is anchored only in the development of visual-spatial-intellectual skillsSterile UCD expanded in the industries based on social imitation
Relation with the CrisisArtificial perception of real needsLimited timeline view (fast food society)Lack of consideration about future impact, benefits and sustainability
Being HumanMicrosoft 2010: Being Human Report
Stay Human
Humane CharacteristicsHigher-order cognitive processesEmotional processesMindfulness, reflection, inductive problem solving, abstract vocabulary, critical thinkingSocial sensitivity, empathy, emotion, engagement, tendernessCreativity & imagination
Humane Machine Interaction Design (HMID)Understanding human valuesIn-situ design (socio-technical)Real problems
UX+: Positive Use ExperienceDesignSocio-technical: Users’ real stories, problems, inspiration, improvisation and experience within their individual contextsEnhance human intellect and characteristicsAfter Design: Experience of enthusiasm, augmented imagination and ethical creativity
HMID Milestone 1Individual Capability may measure the quality of human self-management, in terms of advancing him/her self alone or within a group or the society in general
HMID Milestone 2Sociabilitymay measure the quality of human skill and experience when interacting with other humans in terms of effectiveness, efficiency, and satisfaction within a group or the society in general
HMID Milestone 3Usabilitymay measure the quality of human experience when interacting with a machine, in terms of utility, effectiveness, efficiency, acceptability and satisfaction
HMID Milestone 4Direction may measure the quality of the previous three principles towards a specific target defined by a human, a group, the society or a director (e.g. a project manager or a teacher)
HMID Milestone 5Sustainability may measure the quality of effectiveness and impact of the previous principles on a time continuum and beyond
What About Design?
Design Thinking (DT)DT: Design model derived from IDEO (creative design company)InspirationIdeationImplementationImpactDT suggestsConstituent or consumer insights Rapid prototyping Avoidance of assumptions & conventional problem-solving practices
Real Problems = Real Solutions
Social InnovationHochgerner (2010)A social idea becomes a social innovation in the process of implementation and disseminationSocio-cultural foundations for innovations are society’s value systems, and in particular aspects as problems or needs
Social InnovationHochgerner (2010)Local objectives are observed patterns that can become both social and economic objectives Social innovations (like any innovation) meet resistance and must compete with other traditional or newly proposed solutions to social issues
DUIs for Social Innovation
Design Thinking DUI GuidelinesPresence & Co-presenceTime continuumContext continuumSituation experienceIntention for UX+ continuum for group convergenceDynamic plasticitySoft modelingReal-time evaluation for the 5 principlesMotivation and enjoyment
Conclusions - PropositionsHuman need for imagination, co-creativity, learning, work and fun, and the need for a viable solution to the current economic crisisSocial Innovation can address these individual and social needsDesign Thinking can accommodate Social Innovation based on the 4Is, Inspiration, Ideation, Implementation and Impact DUIs nature: adaptation – plasticity – universal accessDUIs can provide a successful technical implementation
Thank you!info@intelligenesis.eu