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What is a Wicked Problem?
A wicked problem is a social or cultural
problem that is difficult or impossible to
solve for as many as four reasons:
• incomplete or contradictory knowledge,
• the number of people and opinions
involved,
• the large economic burden, and the
• interconnected nature of these problems
with other problems.
 Wicked problems are also characterized
by the following:
• The solution depends on how the
problem is framed and vice versa (i.e., the
problem definition depends on the
solution)
• Stakeholders have radically different world
views and different frames for
understanding the problem.
• The constraints that the problem is
subject to and the resources needed to
solve it change over time.
• The problem is never solved definitively.
Although Rittel and Webber framed the
concept in terms of social policy and
planning, wicked problems occur in any
domain involving stakeholders with differing
perspectives.
CHARACTERISTICS OF A WICKED
PROBLEM
Strategies to tackle Wicked Problem
Wicked problems cannot be tackled by the traditional approach in which problems are defined,
analysed and solved in sequential steps. The main reason for this is that there is no clear problem
definition of wicked problems.
In a paper published in 2000, Nancy Roberts identified the following strategies to cope with
wicked problems:
Authoritative
These strategies seek to tame wicked problems by vesting the responsibility for solving the
problems in the hands of a few people. The reduction in the number of stakeholders reduces
problem complexity, as many competing points of view are eliminated at the start. The
disadvantage is that authorities and experts charged with solving the problem may not have an
appreciation of all the perspectives needed to tackle the problem.
Competitive
These strategies attempt to solve wicked problems by pitting opposing points of view against
each other, requiring parties that hold these views to come up with their preferred solutions. The
advantage of this approach is that different solutions can be weighed up against each other and
the best one chosen. The disadvantage is that this adversarial approach creates a confrontational
environment in which knowledge sharing is discouraged. Consequently, the parties involved may
not have an incentive to come up with their best possible solution.
Collaborative
These strategies aim to engage all stakeholders in order to find the best possible solution for all
stakeholders. Typically these approaches involve meetings in which issues and ideas are
discussed and a common, agreed approach is formulated.
Reference:Nancy Roberts,2000
10 Distinguishing properties of a Wicked Problem- RITTEL & WEBBER
• There is no definitive formulation of a wicked problem
• Wicked problems have no stopping rule
• Solutions to wicked problems are not true or false but good or bad
• There is no immediate and no ultimate test of solution to a wicked
problem
• Every solution to a wicked problem is a one shot operation; because
there is no opportunity to learn by trial and error, every attempt
counts significantly
• Lack of criteria that indicate all solutions have been identified
• Every wicked problem is essentially unique
• Every wicked problem can be considered to be a symptom of
another problem
• Any discrepancies in wicked problem can be explained in multiple
ways
• Planners have no right to be wrong in that they are responsible for
the outcomes that result from the actions they take.
Planning problems are wicked problem, Rittel and webber, 1973
HIGHER EDUCATION
India’s higher education system is the third
largest in the world, next to the United
states and China
The main governing body at the tertiary
level is the University Grants Commission
UGC, which enforces its standards, advises
the government, and helps coordinate
between the center and the state.
 Indian higher education is in need of
radical reforms. A focus on enforcing
higher standards of transparency,
strengthening of the vocational and
doctoral education pipeline, and
professionalization of the sector
through stronger institutional
responsibility would help in
reprioritizing efforts and working
around the complexities.
Higher education in india, wikipedia
The “WICKED” Problem of Creativity in Higher
Education
• Creativity in higher education is embedded in the wicked problem of how we
prepare and sustain learners for a lifetime of uncertainty, change, challenge and
emergent or self-created opportunity and they will need not only their
intellectual ability, practical skills and will to survive and prosper, but also their
imaginations and practical creativity.
• Valuing and recognizing the creativity of our students is one small step towards
creating a more creative society: something that ultimately the health of our
economy depends on. Norman Jackson says, I see Higher education’s role as:
a) to help people develop as creative individuals because this is the foundation
for a more creative society an
b) access to domains, the training necessary to build a creative life in a domain
and access to the field of people who are already experts in the domain.
Tackling the Wicked Problem of Creativity in Higher Education, Norman Jackson
The “WICKED” Problem of Quality in Higher
Education
• Posing particular challenges for the higher education sector is the
expectation that universities will demonstrate evidence of quality in
all aspects of their operations.
• This is an international challenge but nowhere is this wicked problem
more evident than in the Australian higher education sector at
present, where the federal government has introduced a significant
new package of higher education reforms.
• These include: a new set of performance-based funding indicators to
measure the quality of learning and teaching; the introduction of
mission-based institutional compacts; and the new Tertiary Education
Quality and Standards Agency to monitor quality and standards.
The ‘Wicked’ Problem of Quality in Higher Education: Macro, Meso and Micro Perspectives
The “WICKED” Problem of Transforming Higher
Education
Jon Kolke wrote in his book (The Wicked Problem and Wickedness) puts the
difficulty of solving wicked problems into four categories:
1. Incomplete or contradictory knowledge
2. The number of people and opinions involved
3. The large economic burden
4. The interconnected nature of these problems with other problems
These four categories apply to the transformation of higher education. We
focus here on two broad complementary aspects: governance and culture
with the premise that no solution is effective or viable unless it encompasses
these two hand in hand
Fatma Mili | Executive Director of the Center for Trans-Institutional Capacity Building, Purdue
University
The changing Role of Higher Education: Learning to Deal
with Wicked Problems
Judith A. Ramley
Abstract
The role of higher education is changing in today’s world
because the world itself is changing, and complex problems
confront us daily. This essay will explore the role of an
emerging group of individuals who can serve as a bridge
between the academic community and the world at large.
These administrators, faculty members, staff, students, and
community members can help create new opportunities for
different disciplines to work together and for all parts of a
campus community and members of the broader society to
form new working relationships to address the complex
problems of today’s world. What role will these boundary
spanners play in building a culture of engagement? How will
their work change our ideas about faculty work, staff work,
and the role of students in achieving the goals of the
institution and in responding to the changing world around
us?
Higher Education in the 21st Century: Learning to
Deal with Wicked Problems
• Our nation’s colleges and universities have always sought to prepare their
graduates for life and work in their own era. The pressures we face as
educators and administrators in higher education today, both from outside
the academy and from within our own community, are complex,
interlocking, and hard to manage.
• These challenges require us to rethink what it means to be educated in
today’s world and to explore ways to provide a coherent and meaningful
educational experience in the face of the turbulence, uncertainty, and
fragmentation that characterize much of higher education today.
• The management of this kind of problem requires collaboration, a sharing of
exposure to risk and an opportunity for benefit, and a willingness to learn as
the problem changes.
Wicked problems are hard but not impossible. The increasing number of
initiatives around the country and abroad is indicative that there is a
definite movement to change higher education.
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