Umair Sayed provided support for over 600 issues from June 2016 to May 2017. He improved his support response time to 139 minutes on average and received positive customer feedback ratings of 3.9 out of 5. Umair also contributed to the Frappé forum with over 4,350 posts in that time period. Additionally, he created help videos, webinars on contributing to ERPNext and the website module, and helped clean up the ERPNext.org service provider and jobs sections.