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DRIVER MO REPORT 2022: EXPLORATORY
RESEARCH ON VEHICLE INSURANCE
EXPERIENCES IN GHANA
PRESENTATION BY NATHANIEL DWAMENA,
PRESIDENT, YAFO
PRESENTATION OUTLINE
• Introduction
• About Driver Mo
• Report Journey
• Report Objective
• Methodology
• Findings
• Conclusions & Recommendations
INTRODUCTION
• Motor/Vehicle insurance is a contract in which the insurer bears the risk of
any loss incurred by the owner or operator of a car as a consequence of
property or person damage in the event of an accident.
• There is a need to securing the future through insurance.
• Vehicle insurance is more than just compensating loses but also an
incentive for controlling losses that significantly benefit society as a whole.
ABOUT DRIVER MO
• Determinants of insurance influence the
purchase. Education, price of insurance,
natural factors, level of income and taste and
preference are among top five determinants.
• What influences vehicle insurance? Is it
market driver or coercion?
• ‘Driver Mo’ project is a research-based
vehicle insurance advocacy campaign in
Ghana.
REPORT JOURNEY
• The Driver Mo commenced March, 2022
• Research & Data Collection
• Stakeholders Engagement
• Report Review and Foreword by Prof.
Enoch Opoku Antwi
• Conclusion of Report & Launch
OBJECTIVE
The general objective of the study is to ascertain vehicle insurance experiences in Ghana.
Specific objective include;
 Assess driver’s and passenger’s perception of vehicle insurance and ascertain the current
level of insurance access.
 Identify the structural bottlenecks when clients are assessing vehicle insurance claims
and the related value of the claims/rewards
 Explore the level of confidence in insurance and experience with claim processes.
METHODOLOGY
A mixed method was employed to achieve the study objective with a cross
sectional survey, designed for the 16 regions of Ghana. A multistage
sampling method was used involving purposive and snowballing sampling
methods.
• The sample size constituted 2318 with a margin of error being 0.05%
• The data was analyzed using both qualitative and quantitative tools.
• Data was collected between March – May, 2022
FINDINGS
The finding will be presented under the following themes
• Demographics
• driver’s and passenger’s perception of vehicle insurance and ascertain the current
level of insurance access
• structural bottlenecks when clients are assessing vehicle insurance claims and the
related value of the claims/rewards
• Explore the level of confidence in insurance and experience with claim processes.
DEMOGRAPHICS
Men dominant vehicle ownership
in Ghana and partly due to
registration in Father’s or
husband’s name.
90%
10%
Gender Distribution of Drivers
Men Women
36%
28%
27%
9%
DEMOGRAPHICS
Ghanaian drivers in major cities/urban
regions including Accra, Ashanti, Central,
Northern and Western use driving schools
as a mode of learning to drive.
Females (80%) dominated the approach of
going to driving school when compared to
men (26%).
23%
56%
19%
2%
Driver’s License Holders And
Learning To Driver
Driver School Apprenticeship/Friends Self-taught others
0.73
3.36
1.38 1.68
2.59 2.63
3.75
1.38
2.59 2.80
1.12 1.21 1.08 1.29
3.58
1.21
3.93
1.64
3.02
3.67 1.90
2.46
1.38
3.80
2.24
2.33
2.63
3.28 3.28 3.02
2.16
3.11
1.51
1.34
1.90
0.39 1.81
1.25 1.34 1.04 1.42 1.04
2.46
1.73 1.81 1.81
0.56
1.73
0.00
0.04 0.00
0.47
0.00 0.00 0.00
0.00 0.00 0.00 0.13 0.00 0.00 0.00 0.00
0.00
0.00
1.00
2.00
3.00
4.00
5.00
6.00
7.00
Mode of Learning how to Driving by Regions
Driving school Apprenticeship Self-thought Others
73%
19% 8%
-10%
10%
30%
50%
70%
90%
Valid Subscription Expired Vehicle
Insurance
Others
Valid Vehicle Insurance Stickers at
the Time of Interviews
5.18
5.78
5.09
5.69
5.39
5.26
6.04
5.39
4.49
4.75
5.05
4.92
5.18
5.09
4.36
4.10
0.35
0.35
0.39
0.26
0.43
0.30
0.13
0.22
0.69
0.52
0.56
0.65
0.69
0.82
0.65
0.43
0.65
0.26
0.82
0.26
0.47
0.78
0.30
0.60
1.08
0.91
0.73
0.65
0.30
0.22
1.29
1.51
0.00 1.00 2.00 3.00 4.00 5.00 6.00 7.00
Ahafo
Ashanti
Bono
Bono East
Central
Eastern
Greater
North East
Northern
Oti
Savannah
Upper East
Upper West
Volta
Western
western-North
Regional Distribution of Drivers with License
Yes, but expired No Yes
5.09
5.52
5.09
5.61
5.61
4.18
5.61
3.67
4.18
3.97
3.67
4.23
3.71
3.80
4.75
4.23
0.00
0.09
0.00
0.00
0.00
0.86
0.22
0.99
0.78
0.78
0.52
0.82
0.95
0.69
0.47
0.73
1.08
0.78
1.21
0.60
0.69
1.29
0.65
1.55
1.29
1.42
2.16
1.16
1.51
1.64
1.08
1.08
0.00 1.00 2.00 3.00 4.00 5.00 6.00 7.00
Ahafo
Ashanti
Bono
Bono East
Central
Eastern
Greater Accra
North East
Northern
Oti
Savannah
Upper East
Upper West
Volta
Western
Western-North
Subscription of Motor Vehicle Insurance by
Regions
Yes No Yes, but expired
The acquisition of a driver’s
license (90%) was higher
than valid vehicle insurance
(84.9%) across all regions
The expiration rates without
renewals were high for
vehicles insurance at 14%
and 7.7% for driver’s
licenses.
Ghanaian renew their driver’s
license faster than vehicle
insurance
PERCEPTION OF VEHICLE
INSURANCE AND THE
LEVEL OF INSURANCE
ACCESS
Ghanaians bemoan comprehensive
insurance as expensive compared to
income levels
0.78
1.73
0.65
0.56
1.73
1.29
1.81
0.69
0.86
0.78
1.55
0.99
0.65
0.73
1.34
1.08
5.39
4.53
5.65
5.61
4.57
5.05
4.44
5.52
5.31
5.26
4.75
5.22
5.52
5.35
4.92
4.96
0.00
0.13
0.00
0.04
0.00
0.00
0.22
0.00
0.09
0.13
0.04
0.00
0.00
0.04
0.04
0.00
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Ahafo
Ashanti
Bono
Bono East
Central
Eastern
Greater
North East
Northern
Oti
Savannah
Upper East
Upper West
Volta
Western
Western-North
Distribution of Vehicle Insurance Products by Region
Comprehensive Third Party Others
7.44%
15.70%
3.97%
72.89%
0.00% 20.00% 40.00% 60.00% 80.00%
Yes
Sometimes
Often times
No
Do you default in premium payment?
18.10%
32%
37.70%
6.50%
1.20%
4.50%
0.00% 10.00% 20.00% 30.00% 40.00%
To satisfy regulatory requirement/Law
To prevent police
harrassment/disturbance/arrest
Because it is Mandatory/ by force/
Compulsory
To safeguard against unforeseen
circumstances/Compensated when there is
an accident
Beacuase of benefits attached to vehicle
insurance policy
It is Important
Why do you pay for your motor vehicle insurance?
66.7%
8.3%
6.2%
5.8%
5.3%
4.3%
1.7%
1.4%
0.4%
0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% 80.0%
Paid bribe to the Police
Talked my Way Out
Pleaded and Promised to Renew my Vehicle
Insurance
Verbal Caution by Police
Sent to Court by Police
Contacted Car Owner to Intervene
Politician/ Prominent man Intervene for me
Threaten to Take me to Police Station
They didn't know I was a police officer until
they saw my card
How did you overcome the police harassment? (optional)
63%
32%
15%
0% 10% 20% 30% 40% 50% 60% 70%
No Benefits
Benfits
Neutral
Benefits of Vehicle Insurance to Vehicle Owners/Drivers
69%
8%
23%
0% 10% 20% 30% 40% 50% 60% 70% 80%
No Idea
Having Knowldege
Not Sure
Benefit of Vehicle Insurance to Passengers
STRUCTURAL
BOTTLENECKS
WHEN CLIENTS ARE
ASSESSING VEHICLE
INSURANCE CLAIMS
Most Ghanaians (82%) often do not have the
interest in filing complains or reporting for
reasons attributed to a bureaucratic delay in
the processing amounting to being awarded an
insurance claim, and the perceived
unwillingness of the insurance companies to
pay for claims.
63%
32%
5%
DRIVERS/VEHICLE OWNERS' LITERACY ON CLAIM
PROCEDURE
No Knowledge on Documents for Claim Varied Opinions N/A
You will need the car
papers, claim documents
to sign after presenting
the insurance paper
Some Doctor’s reports,
police comment, driver’s
statements describing what
happened and insurance
paper
Driver’s license,
insurance
certificate, police
commentary
report
Car documents,
insurance certificate,
I.D card, witnesses’
testimony, police
report.
45%
9%
8%
38%
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
50%
1-2 Months 3-5 Months 6-12 Months Applied but Never
Received any Claims
Time/Duration of Processing Claim Rewards
56
37
7
0
10
20
30
40
50
60
Forth Night 4 Weeks Others
How fast you want your insurance claim to be
processed
Ghanaians (97%)
want vehicle
insurance claim to
be processed in less
than a month.
LEVEL OF
CONFIDENCE IN
INSURANCE AND
EXPERIENCE WITH
CLAIM PROCESSES
The gap between SIC and Star Assurance
is 6.8%; and that demonstrates the fact
that Ghanaians have a high level of trust
for state-owned vehicle insurance
companies.
16.3
9.5
8.3
7.6
5.9
5.7
5.3
5.1
5.0
4.7
3.3
2.9
2.9
2.5
2.4
1.9
1.9
1.8
1.5
1.5
1.4
1.2
1.2
0.0 2.0 4.0 6.0 8.0 10.0 12.0 14.0 16.0 18.0
SIC
Star Assurance
Enterprise Insurance
GLICO
Phoenix Insurance
Priority Insurance
Prime Insurance
Vangard Insurance
Hollard Insurance
Sunu Insurance
Premium Insurance
Provident Insurance
Allianz
Saham Insurance
Equity Assurance
Donwell Insurance
Unique Insurance
Coronation Insurance
Senere Insurance
Cosmopolitan Insurance
Loyalty Insurance
Bedrock Insurance
Millinium Insurance
Which of the Vehicle Insurance companies do you trust their services
16.4
11.8
35.6
2.7
3.8
1.2
5.5
1.6
5.5
11.0
3.3
1.6
0.0 5.0 10.0 15.0 20.0 25.0 30.0 35.0 40.0
Longevity & Good Reputation
Friends Recommendation & Testimony
It belongs to the Government
Quick Claim Payment
They are Truthful and Reliable
Good Customer Relation
Simple Claim and Renewal Process
It’s the only Insurance Company in my District
Easy to Access and Online Service
Affordable & Excellent Service
Normal and Manageable Services
Preference
Overall Reasons for Trusting Insurance Companies
19.4
17.0
29.1
4.9
3.4
11.2
4.4
10.2
0.5
0.0 5.0 10.0 15.0 20.0 25.0 30.0 35.0
Longevity & Good Reputation
Friends Recommendation & Testimony
It belongs to the Government
They have Offices Nationwide and Close to me
Quick Response to Compliants and Claim
Payment
Reliability & Excellent Service
Convinient & Affordable Product
They are Truthful, Kind and Good Customer
Relation
Educate me about Insurance
Reasons for Trusting SIC
7.2
15.5
4.1
4.1
15.5
11.3
2.1
4.1
15.5
2.1
8.2
10.3
0.0 2.0 4.0 6.0 8.0 10.0 12.0 14.0 16.0 18.0
Nearness of Office
Affordable and Flexible Payment System
Good Customer Relation
Quick Response to Compliants and Claim
Payment
Friends Recommendation & Testimony
Unique and Best Service
Reliable & Committed
Truthful
Simple Claim and Renewal Process
Longevity
Preference
Easy to Access & Online Service
Reasons for Trusting Star Assurance
RECOMMENDATIONS
• Vehicle insurance providers should provide incentives that promotes good
driving.
• Digitize the issuance of insurance stickers.
• Abolish the third party and categorize comprehensive insurance.
• End the police harassment.
• Build trust between the insurers and vehicle insurance subscribers.
CONCLUSIONS
• Vehicle insurance is not purchased for the benefits but to prevent police harassment.
• Policy holders do not report for claim during eventuality. Ghanaians associated lack of
reporting for claims to a huge perception of not getting compensated by the insurance
company in the event of accident.
• Most vehicle insurance policy holders are not aware of the documents needed to
access claims
• There is a low passenger literacy rate on how motor/vehicle insurance policies protect
them.

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  • 1. DRIVER MO REPORT 2022: EXPLORATORY RESEARCH ON VEHICLE INSURANCE EXPERIENCES IN GHANA PRESENTATION BY NATHANIEL DWAMENA, PRESIDENT, YAFO
  • 2. PRESENTATION OUTLINE • Introduction • About Driver Mo • Report Journey • Report Objective • Methodology • Findings • Conclusions & Recommendations
  • 3. INTRODUCTION • Motor/Vehicle insurance is a contract in which the insurer bears the risk of any loss incurred by the owner or operator of a car as a consequence of property or person damage in the event of an accident. • There is a need to securing the future through insurance. • Vehicle insurance is more than just compensating loses but also an incentive for controlling losses that significantly benefit society as a whole.
  • 4. ABOUT DRIVER MO • Determinants of insurance influence the purchase. Education, price of insurance, natural factors, level of income and taste and preference are among top five determinants. • What influences vehicle insurance? Is it market driver or coercion? • ‘Driver Mo’ project is a research-based vehicle insurance advocacy campaign in Ghana. REPORT JOURNEY • The Driver Mo commenced March, 2022 • Research & Data Collection • Stakeholders Engagement • Report Review and Foreword by Prof. Enoch Opoku Antwi • Conclusion of Report & Launch
  • 5. OBJECTIVE The general objective of the study is to ascertain vehicle insurance experiences in Ghana. Specific objective include;  Assess driver’s and passenger’s perception of vehicle insurance and ascertain the current level of insurance access.  Identify the structural bottlenecks when clients are assessing vehicle insurance claims and the related value of the claims/rewards  Explore the level of confidence in insurance and experience with claim processes.
  • 6. METHODOLOGY A mixed method was employed to achieve the study objective with a cross sectional survey, designed for the 16 regions of Ghana. A multistage sampling method was used involving purposive and snowballing sampling methods. • The sample size constituted 2318 with a margin of error being 0.05% • The data was analyzed using both qualitative and quantitative tools. • Data was collected between March – May, 2022
  • 7. FINDINGS The finding will be presented under the following themes • Demographics • driver’s and passenger’s perception of vehicle insurance and ascertain the current level of insurance access • structural bottlenecks when clients are assessing vehicle insurance claims and the related value of the claims/rewards • Explore the level of confidence in insurance and experience with claim processes.
  • 8. DEMOGRAPHICS Men dominant vehicle ownership in Ghana and partly due to registration in Father’s or husband’s name. 90% 10% Gender Distribution of Drivers Men Women 36% 28% 27% 9%
  • 9. DEMOGRAPHICS Ghanaian drivers in major cities/urban regions including Accra, Ashanti, Central, Northern and Western use driving schools as a mode of learning to drive. Females (80%) dominated the approach of going to driving school when compared to men (26%). 23% 56% 19% 2% Driver’s License Holders And Learning To Driver Driver School Apprenticeship/Friends Self-taught others 0.73 3.36 1.38 1.68 2.59 2.63 3.75 1.38 2.59 2.80 1.12 1.21 1.08 1.29 3.58 1.21 3.93 1.64 3.02 3.67 1.90 2.46 1.38 3.80 2.24 2.33 2.63 3.28 3.28 3.02 2.16 3.11 1.51 1.34 1.90 0.39 1.81 1.25 1.34 1.04 1.42 1.04 2.46 1.73 1.81 1.81 0.56 1.73 0.00 0.04 0.00 0.47 0.00 0.00 0.00 0.00 0.00 0.00 0.13 0.00 0.00 0.00 0.00 0.00 0.00 1.00 2.00 3.00 4.00 5.00 6.00 7.00 Mode of Learning how to Driving by Regions Driving school Apprenticeship Self-thought Others 73% 19% 8% -10% 10% 30% 50% 70% 90% Valid Subscription Expired Vehicle Insurance Others Valid Vehicle Insurance Stickers at the Time of Interviews
  • 10. 5.18 5.78 5.09 5.69 5.39 5.26 6.04 5.39 4.49 4.75 5.05 4.92 5.18 5.09 4.36 4.10 0.35 0.35 0.39 0.26 0.43 0.30 0.13 0.22 0.69 0.52 0.56 0.65 0.69 0.82 0.65 0.43 0.65 0.26 0.82 0.26 0.47 0.78 0.30 0.60 1.08 0.91 0.73 0.65 0.30 0.22 1.29 1.51 0.00 1.00 2.00 3.00 4.00 5.00 6.00 7.00 Ahafo Ashanti Bono Bono East Central Eastern Greater North East Northern Oti Savannah Upper East Upper West Volta Western western-North Regional Distribution of Drivers with License Yes, but expired No Yes 5.09 5.52 5.09 5.61 5.61 4.18 5.61 3.67 4.18 3.97 3.67 4.23 3.71 3.80 4.75 4.23 0.00 0.09 0.00 0.00 0.00 0.86 0.22 0.99 0.78 0.78 0.52 0.82 0.95 0.69 0.47 0.73 1.08 0.78 1.21 0.60 0.69 1.29 0.65 1.55 1.29 1.42 2.16 1.16 1.51 1.64 1.08 1.08 0.00 1.00 2.00 3.00 4.00 5.00 6.00 7.00 Ahafo Ashanti Bono Bono East Central Eastern Greater Accra North East Northern Oti Savannah Upper East Upper West Volta Western Western-North Subscription of Motor Vehicle Insurance by Regions Yes No Yes, but expired The acquisition of a driver’s license (90%) was higher than valid vehicle insurance (84.9%) across all regions The expiration rates without renewals were high for vehicles insurance at 14% and 7.7% for driver’s licenses. Ghanaian renew their driver’s license faster than vehicle insurance
  • 11. PERCEPTION OF VEHICLE INSURANCE AND THE LEVEL OF INSURANCE ACCESS Ghanaians bemoan comprehensive insurance as expensive compared to income levels 0.78 1.73 0.65 0.56 1.73 1.29 1.81 0.69 0.86 0.78 1.55 0.99 0.65 0.73 1.34 1.08 5.39 4.53 5.65 5.61 4.57 5.05 4.44 5.52 5.31 5.26 4.75 5.22 5.52 5.35 4.92 4.96 0.00 0.13 0.00 0.04 0.00 0.00 0.22 0.00 0.09 0.13 0.04 0.00 0.00 0.04 0.04 0.00 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Ahafo Ashanti Bono Bono East Central Eastern Greater North East Northern Oti Savannah Upper East Upper West Volta Western Western-North Distribution of Vehicle Insurance Products by Region Comprehensive Third Party Others 7.44% 15.70% 3.97% 72.89% 0.00% 20.00% 40.00% 60.00% 80.00% Yes Sometimes Often times No Do you default in premium payment?
  • 12. 18.10% 32% 37.70% 6.50% 1.20% 4.50% 0.00% 10.00% 20.00% 30.00% 40.00% To satisfy regulatory requirement/Law To prevent police harrassment/disturbance/arrest Because it is Mandatory/ by force/ Compulsory To safeguard against unforeseen circumstances/Compensated when there is an accident Beacuase of benefits attached to vehicle insurance policy It is Important Why do you pay for your motor vehicle insurance? 66.7% 8.3% 6.2% 5.8% 5.3% 4.3% 1.7% 1.4% 0.4% 0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% 80.0% Paid bribe to the Police Talked my Way Out Pleaded and Promised to Renew my Vehicle Insurance Verbal Caution by Police Sent to Court by Police Contacted Car Owner to Intervene Politician/ Prominent man Intervene for me Threaten to Take me to Police Station They didn't know I was a police officer until they saw my card How did you overcome the police harassment? (optional)
  • 13. 63% 32% 15% 0% 10% 20% 30% 40% 50% 60% 70% No Benefits Benfits Neutral Benefits of Vehicle Insurance to Vehicle Owners/Drivers 69% 8% 23% 0% 10% 20% 30% 40% 50% 60% 70% 80% No Idea Having Knowldege Not Sure Benefit of Vehicle Insurance to Passengers
  • 14. STRUCTURAL BOTTLENECKS WHEN CLIENTS ARE ASSESSING VEHICLE INSURANCE CLAIMS Most Ghanaians (82%) often do not have the interest in filing complains or reporting for reasons attributed to a bureaucratic delay in the processing amounting to being awarded an insurance claim, and the perceived unwillingness of the insurance companies to pay for claims. 63% 32% 5% DRIVERS/VEHICLE OWNERS' LITERACY ON CLAIM PROCEDURE No Knowledge on Documents for Claim Varied Opinions N/A You will need the car papers, claim documents to sign after presenting the insurance paper Some Doctor’s reports, police comment, driver’s statements describing what happened and insurance paper Driver’s license, insurance certificate, police commentary report Car documents, insurance certificate, I.D card, witnesses’ testimony, police report.
  • 15. 45% 9% 8% 38% 0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% 1-2 Months 3-5 Months 6-12 Months Applied but Never Received any Claims Time/Duration of Processing Claim Rewards 56 37 7 0 10 20 30 40 50 60 Forth Night 4 Weeks Others How fast you want your insurance claim to be processed Ghanaians (97%) want vehicle insurance claim to be processed in less than a month.
  • 16. LEVEL OF CONFIDENCE IN INSURANCE AND EXPERIENCE WITH CLAIM PROCESSES The gap between SIC and Star Assurance is 6.8%; and that demonstrates the fact that Ghanaians have a high level of trust for state-owned vehicle insurance companies. 16.3 9.5 8.3 7.6 5.9 5.7 5.3 5.1 5.0 4.7 3.3 2.9 2.9 2.5 2.4 1.9 1.9 1.8 1.5 1.5 1.4 1.2 1.2 0.0 2.0 4.0 6.0 8.0 10.0 12.0 14.0 16.0 18.0 SIC Star Assurance Enterprise Insurance GLICO Phoenix Insurance Priority Insurance Prime Insurance Vangard Insurance Hollard Insurance Sunu Insurance Premium Insurance Provident Insurance Allianz Saham Insurance Equity Assurance Donwell Insurance Unique Insurance Coronation Insurance Senere Insurance Cosmopolitan Insurance Loyalty Insurance Bedrock Insurance Millinium Insurance Which of the Vehicle Insurance companies do you trust their services
  • 17. 16.4 11.8 35.6 2.7 3.8 1.2 5.5 1.6 5.5 11.0 3.3 1.6 0.0 5.0 10.0 15.0 20.0 25.0 30.0 35.0 40.0 Longevity & Good Reputation Friends Recommendation & Testimony It belongs to the Government Quick Claim Payment They are Truthful and Reliable Good Customer Relation Simple Claim and Renewal Process It’s the only Insurance Company in my District Easy to Access and Online Service Affordable & Excellent Service Normal and Manageable Services Preference Overall Reasons for Trusting Insurance Companies
  • 18. 19.4 17.0 29.1 4.9 3.4 11.2 4.4 10.2 0.5 0.0 5.0 10.0 15.0 20.0 25.0 30.0 35.0 Longevity & Good Reputation Friends Recommendation & Testimony It belongs to the Government They have Offices Nationwide and Close to me Quick Response to Compliants and Claim Payment Reliability & Excellent Service Convinient & Affordable Product They are Truthful, Kind and Good Customer Relation Educate me about Insurance Reasons for Trusting SIC 7.2 15.5 4.1 4.1 15.5 11.3 2.1 4.1 15.5 2.1 8.2 10.3 0.0 2.0 4.0 6.0 8.0 10.0 12.0 14.0 16.0 18.0 Nearness of Office Affordable and Flexible Payment System Good Customer Relation Quick Response to Compliants and Claim Payment Friends Recommendation & Testimony Unique and Best Service Reliable & Committed Truthful Simple Claim and Renewal Process Longevity Preference Easy to Access & Online Service Reasons for Trusting Star Assurance
  • 19. RECOMMENDATIONS • Vehicle insurance providers should provide incentives that promotes good driving. • Digitize the issuance of insurance stickers. • Abolish the third party and categorize comprehensive insurance. • End the police harassment. • Build trust between the insurers and vehicle insurance subscribers.
  • 20. CONCLUSIONS • Vehicle insurance is not purchased for the benefits but to prevent police harassment. • Policy holders do not report for claim during eventuality. Ghanaians associated lack of reporting for claims to a huge perception of not getting compensated by the insurance company in the event of accident. • Most vehicle insurance policy holders are not aware of the documents needed to access claims • There is a low passenger literacy rate on how motor/vehicle insurance policies protect them.