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BUSINESS PLAN
IFLOGIX CALL CENTER
ENSURING SATISFACTION
BUSINESS TYPE
PARTNERSHIP:
M.WAHAJ ASHRAF(2 year
experience)
KHASHAM PASHA(1 year experience)
SYED MOHSIN HASSAN
SHAHNAWAZ BHAMANI
LIMITED
LIABILITY
PARTNERSHIP
MISSION
 It is a mission of IFLOGIX Call Center to
provide clients with top quality services.
 A service that provide our clients with a
greatest chance of communicating with their
end customer.
 We do B2C services outbound calls.
MISSION
• Whatever, clients needs are: quantifying
sales leads, setting
appointments, responding to ad
inquiries, market research, or general
information request, IFLOGIX has the
people with expertise to fulfill those needs.
THE COMPANY
• Registered with Sindh State.
• Pakistan for Tax purpose.
• Guidance of Rick Charolia, Former Telemarketing
Head with Green communication Inc.
• 15 year of combined experience with Green
communication
 Our company has a limited number of private
investors.
 Not to go in a public.
LOCATION
The Company has it main office in Gulshan-e-
iqbal, Fl 6/4, Karachi-75300-Pakistan.
Tel: +92 21 34813190, Fax: +92-21-
34814627.
IFLOGIX.CALLCENTER
www.facebook .com/iflogixcallcenter
THE SERVICES
IFLOGIX offers a wide range of services which
includes both inbound and outbound services. The
most common need that we can fulfill are:
 Generate sale lead
 Set appointments
 Market research(according client need)
 First level help desk(customer support)
 Database and mailing list information
 Business Development
 Point of sales production promotion
THE MARKET
• The telemarketing industry with most
companies having an annual growth
between 6.5% to 8%.
• Businesses are becoming increasingly
aware of the need for market information
and a desire to reduce customer turnover
rate in hard hit economy.
KEY TO SUCCESS
 Short Term: Short term planning is that firstly we
have to survive in a market at least two 1 year.
 Long term key To Success:
1. Create long term contracts that demand constant monitoring or
on call service.
2. Keeping close contacts with clients and establishing a well
functioning long term relationship with them to generate
repeat business and obtain a top reputation.
3. Establish a comprehensive service experience for our clients
that include consultation, progress reports and post program
feedbacks.
Financial Consideration
• Start up assets required accompanying the start up
summary topics. This includes expense and the cash
needed to support operation until revenue reach an
acceptable level.
• Most of the company`s liability come from outside
private investors and management investment;
however we have obtained current borrowing from
personal saving with the help of family heads.
• The company expects to reach profitability in two
years and doesn’t anticipate any serious cash flow
problems.
Startup Requirements
Start up expense
Legal 5000
Utilities 35000
Rent 50000
Accounting and booking keeping fee 10000
Expensed equipments 2500000
Advertising 10000
Others 200000
TOTAL startup expense 2810000
STARTUP ASSETS
• Cash required 500000
• Other current assets 0
• Long term assets 1000000
• Total assets 1500000
• Total requirement 4310000
STARTUP FUNDING
• Startup expense to fund 2810000
• Startup assets to fund 1500000
• Total funding required 4310000
LIABILITIES
• Liabilities
• Current borrowing 2500000
• Long term liabilities 2000000
• Account payable(outstanding bills) 0
• Other current liabilities(interest free) 0
• Total liabilities 4500000
CAPITAL
• Capital
• Planned investment
• Mr. Wahaj 1000000
• Mr. Khasham 1000000
• Mr. Mohsin 1000000
• Mr. Shahnawaz 1000000
• Others(loan) 500000
• Total planned investment 4500000
COMPANY OWNERSHIP
• The company have four partners.
• Equal sharing of profit.
• Equal investment.
BUSINESS PARTNERSHIP
WITH CLIENT
• First contract with Toronto Breeze Duct
Cleaning Inc. Mr. Tariq Mehmood (owner
of call center) has been actively seeking to
acquire a large contract with Pakistan.
• This company is a largest event organizing
company on the West Coast and seeking a
call center for a customer survey project to
be launched in the near future.
BUSINESS PARTNERSHIP
WITH CLIENT
• In addition we have a second option with
top line Duct Cleaning Inc, Mr. Naveed
Raza as well.
• Both clients are based in Ontario Canada
and running business for past 18 years.
COMPANY`S COMMISSION
• As per our contract, both our clients offered
a target based commission per successfully
paid appointment with customer. Following
chart will express the detail:
$40-100-200 each month cycle
$45-200-400 each month cycle
$50-400+ each monthly cycle
MARKETING STRATEGY
 IFLOGIX has already concluded two contracts
with Canadian companies requiring call center
need.
 This will provide us with initial revenue and
the chances to built our reputation .
 We have begun to establish our presence in a
market using various marketing methods like
using internet which is a fastest way to
communicate.
HUMAN RESOURSE
MANAGEMENT
• IFLOGIX will be offering job for sales marketing
experts, customer service representatives and Cold
calling experts through various marketing tools such
as Rozee.pk, DAWN, EXPRESS, JUNG newspaper
job seekers section, OLX mustaqbil, and Rozgar
online ad posting for jobs.
• We will also start doing free call center training to
get right people on the job on merit performance.
SALES STRATEGY
• IFLOGIX management will be focusing on its
employee`s established reputation and make
contacts in telemarketing industry.
• Mr. Rick has been in this industry for several
years and has lot of experience and contacts
which shows that many of exciting clients are
still wish to work and our company having a
chance to establish great reputation in a
market.
SALES STRATEGY
• We also need to lower cost in our couple of
years in order to attract new customers and
close deals.
SALES FORECAST
• Sales are based on various contract project. We
anticipate acquiring in the various market segments.
• Revenue are based on average cost per lead or an
appointment setting.
• We anticipate that our most attractive target markets
and help desk client will provide us with significant
early revenue.
• As time goes, we acquire more customers, the
percentage of short term and other projects will
increase.
MANAGEMENT SUMMARY
• The company will have four officers
including our president Mr. Wahaj. Our
head of operation will be Mr. Shahnawaz.
Head of IT and supervisor will be Mr.
Khasham plus 40 customer service
representatives. Finance and Resources will
be handled by Mr. Mohsin.
FINANCIAL PLAN
Our financial plan anticipate two year of
negative profit as we gain sales volume. We
have enough investment to cover these
loses.
BREAK EVEN ANAYLYSIS
• First three years, we will have average
profitability per month per segment because
in start we will be dealing with small
companies that have small contract. We
expect that about three ongoing contracts
per month will be guarantee a break even
point.
PROFIT MONTHLY
PROFIT YEARLY
THANK YOU

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Professional Business plan

  • 1. BUSINESS PLAN IFLOGIX CALL CENTER ENSURING SATISFACTION
  • 2. BUSINESS TYPE PARTNERSHIP: M.WAHAJ ASHRAF(2 year experience) KHASHAM PASHA(1 year experience) SYED MOHSIN HASSAN SHAHNAWAZ BHAMANI LIMITED LIABILITY PARTNERSHIP
  • 3. MISSION  It is a mission of IFLOGIX Call Center to provide clients with top quality services.  A service that provide our clients with a greatest chance of communicating with their end customer.  We do B2C services outbound calls.
  • 4. MISSION • Whatever, clients needs are: quantifying sales leads, setting appointments, responding to ad inquiries, market research, or general information request, IFLOGIX has the people with expertise to fulfill those needs.
  • 5. THE COMPANY • Registered with Sindh State. • Pakistan for Tax purpose. • Guidance of Rick Charolia, Former Telemarketing Head with Green communication Inc. • 15 year of combined experience with Green communication  Our company has a limited number of private investors.  Not to go in a public.
  • 6. LOCATION The Company has it main office in Gulshan-e- iqbal, Fl 6/4, Karachi-75300-Pakistan. Tel: +92 21 34813190, Fax: +92-21- 34814627. IFLOGIX.CALLCENTER www.facebook .com/iflogixcallcenter
  • 7. THE SERVICES IFLOGIX offers a wide range of services which includes both inbound and outbound services. The most common need that we can fulfill are:  Generate sale lead  Set appointments  Market research(according client need)  First level help desk(customer support)  Database and mailing list information  Business Development  Point of sales production promotion
  • 8. THE MARKET • The telemarketing industry with most companies having an annual growth between 6.5% to 8%. • Businesses are becoming increasingly aware of the need for market information and a desire to reduce customer turnover rate in hard hit economy.
  • 9. KEY TO SUCCESS  Short Term: Short term planning is that firstly we have to survive in a market at least two 1 year.  Long term key To Success: 1. Create long term contracts that demand constant monitoring or on call service. 2. Keeping close contacts with clients and establishing a well functioning long term relationship with them to generate repeat business and obtain a top reputation. 3. Establish a comprehensive service experience for our clients that include consultation, progress reports and post program feedbacks.
  • 10. Financial Consideration • Start up assets required accompanying the start up summary topics. This includes expense and the cash needed to support operation until revenue reach an acceptable level. • Most of the company`s liability come from outside private investors and management investment; however we have obtained current borrowing from personal saving with the help of family heads. • The company expects to reach profitability in two years and doesn’t anticipate any serious cash flow problems.
  • 11. Startup Requirements Start up expense Legal 5000 Utilities 35000 Rent 50000 Accounting and booking keeping fee 10000 Expensed equipments 2500000 Advertising 10000 Others 200000 TOTAL startup expense 2810000
  • 12. STARTUP ASSETS • Cash required 500000 • Other current assets 0 • Long term assets 1000000 • Total assets 1500000 • Total requirement 4310000
  • 13. STARTUP FUNDING • Startup expense to fund 2810000 • Startup assets to fund 1500000 • Total funding required 4310000
  • 14. LIABILITIES • Liabilities • Current borrowing 2500000 • Long term liabilities 2000000 • Account payable(outstanding bills) 0 • Other current liabilities(interest free) 0 • Total liabilities 4500000
  • 15. CAPITAL • Capital • Planned investment • Mr. Wahaj 1000000 • Mr. Khasham 1000000 • Mr. Mohsin 1000000 • Mr. Shahnawaz 1000000 • Others(loan) 500000 • Total planned investment 4500000
  • 16. COMPANY OWNERSHIP • The company have four partners. • Equal sharing of profit. • Equal investment.
  • 17. BUSINESS PARTNERSHIP WITH CLIENT • First contract with Toronto Breeze Duct Cleaning Inc. Mr. Tariq Mehmood (owner of call center) has been actively seeking to acquire a large contract with Pakistan. • This company is a largest event organizing company on the West Coast and seeking a call center for a customer survey project to be launched in the near future.
  • 18. BUSINESS PARTNERSHIP WITH CLIENT • In addition we have a second option with top line Duct Cleaning Inc, Mr. Naveed Raza as well. • Both clients are based in Ontario Canada and running business for past 18 years.
  • 19. COMPANY`S COMMISSION • As per our contract, both our clients offered a target based commission per successfully paid appointment with customer. Following chart will express the detail: $40-100-200 each month cycle $45-200-400 each month cycle $50-400+ each monthly cycle
  • 20. MARKETING STRATEGY  IFLOGIX has already concluded two contracts with Canadian companies requiring call center need.  This will provide us with initial revenue and the chances to built our reputation .  We have begun to establish our presence in a market using various marketing methods like using internet which is a fastest way to communicate.
  • 21. HUMAN RESOURSE MANAGEMENT • IFLOGIX will be offering job for sales marketing experts, customer service representatives and Cold calling experts through various marketing tools such as Rozee.pk, DAWN, EXPRESS, JUNG newspaper job seekers section, OLX mustaqbil, and Rozgar online ad posting for jobs. • We will also start doing free call center training to get right people on the job on merit performance.
  • 22. SALES STRATEGY • IFLOGIX management will be focusing on its employee`s established reputation and make contacts in telemarketing industry. • Mr. Rick has been in this industry for several years and has lot of experience and contacts which shows that many of exciting clients are still wish to work and our company having a chance to establish great reputation in a market.
  • 23. SALES STRATEGY • We also need to lower cost in our couple of years in order to attract new customers and close deals.
  • 24. SALES FORECAST • Sales are based on various contract project. We anticipate acquiring in the various market segments. • Revenue are based on average cost per lead or an appointment setting. • We anticipate that our most attractive target markets and help desk client will provide us with significant early revenue. • As time goes, we acquire more customers, the percentage of short term and other projects will increase.
  • 25. MANAGEMENT SUMMARY • The company will have four officers including our president Mr. Wahaj. Our head of operation will be Mr. Shahnawaz. Head of IT and supervisor will be Mr. Khasham plus 40 customer service representatives. Finance and Resources will be handled by Mr. Mohsin.
  • 26. FINANCIAL PLAN Our financial plan anticipate two year of negative profit as we gain sales volume. We have enough investment to cover these loses.
  • 27. BREAK EVEN ANAYLYSIS • First three years, we will have average profitability per month per segment because in start we will be dealing with small companies that have small contract. We expect that about three ongoing contracts per month will be guarantee a break even point.